Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

7,424 comentarios

4020 San Mateo NE   Albuquerque, NM 87110
(S Of Montgomery)

(505) 883-3833

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(505) 883-3833

4020 San Mateo NE
Albuquerque, NM 87110
(S Of Montgomery)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Trailer functioned well and the staff was very attentive, pleasant, and professional.

Charles C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alvaro Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deani W. 
Clasificación:
2.0

Poor customer service, charged wrong amount after dropping off truck.

Jessica W. 
Clasificación:
3.0

I got to the location to return my trailer at 4:55 but they were assisting another customer. The guy walked over at 4:59 and told me they are technically closed and I had to check in my trailer online and disconnect it and everything myself. I got there before 5 so I wouldn't have to do that, I am 56 and have long nails. It was hard to do and I cut my finger doing it. I don't appreciate that it would have taken him a minute to unhook and check it in, and he didn't do it. Not good customer service in my book.

Lori H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefan F. 
Clasificación:
5.0

Everything was pertect - thank you!

Humberto O. 
Clasificación:
4.0

Answer phone at location- not toll free Randi was friendly and super customer service oriented,

Rosemary A. 
Clasificación:
5.0

Randie provided me with great service, she is very knowledgeable and helped me accomplish my goal of towing with my car.

KRAIG M. 
Clasificación:
5.0

Fast, friendly and helpful people at the Albuquerque San Mateo U-Haul store. Best experience in truck rental I've ever had.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

Randie Aplin is amazing

MADELINE C. 
Clasificación:
4.0

Make it more clear where to park vehicles during mobile check-in after done.

Adrian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy S. 
Clasificación:
5.0

I'm pretty bugged that I was charged $15 for some safe move junk that I didn't ask for or approve of, but, I guess most people do just as I did and ignore it and pay it ... cause it's only $15, right? ... times hundreds of customers ... hmmm - I feel like I was ripped off. Everything else was good

Matthew C. 
Clasificación:
5.0

The experience was great and the service was excellent

Joshua F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon T. 
Clasificación:
4.0

The trailer I rented had damage and I took my own photos as proof because the damages were not apparent in the facility's photos.

Patrick G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sally S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neal L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
4.0

Truck was smelling very bad, I opened door and did full air conditioning and thought eventually it will go away hence didn't change truck while pick up. But smell was there throughout. This happened second time at this location.

Jaymin P. 
Clasificación:
5.0

I think everyone is great! Always cheerful and helpful. Satisfied customer

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick V. 
Clasificación:
5.0

Everyone was super nice when I picked upand dropped off. I would definitely use them again.

Virginia R. 
Clasificación:
5.0

I was 'Well Attended to' by the young Lady behind the counter, even as she was awaiting the Albuquerque Police Department to answer a call about 3 stolen trailers. A conversation with my daughter revealed 'it's a Nation Wide thing'. Sorry to hear that.

Richard H. 
Clasificación:
5.0

The staff was very helpful and met all my towing needs.

Travis B. 
Clasificación:
5.0

Nothing.

SOORAJ B. 
Clasificación:
5.0

Lower the price. Give discounts on next rental.

Jimmie C. 
Clasificación:
5.0

Customer service reps were great. Friendly and quick service which made it very easy and smooth for me to get my equipment and return it efficiently. Great job

Joseph M. 
Clasificación:
5.0

Staff is very helpful much more so than at several other UHaul dealers in Albuquerque.

Jeffrey H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cameron O. 
Clasificación:
5.0

Super easy! Friendly, helpful staff. The way I expect U Haul to be. Highly recommend.

Paul G. 
Clasificación:
1.0

Alize was rude hateful and threatened to kick my butt i renter a truck the fuel rank wax on empty but the paperwork showed a 3/8 i had yo make a mad dash to the gas station when I returned the truck i tossed the paperwork on the desk she went off yelling at me that she would not deal with my attitude she then jumped up i told her she had had an attitude from the beginning called her a foul name her and a large male yelled at me to leave their f'n store she then walked out to get the manager where she was heard she was going to beat my ass this is not a way for a customer service person to act. I guess ghetto is ghetto she gas mo business being in customer service if she can't handle an upset custlmet

Cindy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim G. 
Clasificación:
5.0

Nothing I can think of....everyone was friendly and helpful, the truck was awesome and I got everything done that I needed. Thank you for being there and offering this service!

Dee S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
5.0

Smile

mark R. 
Clasificación:
1.0

Upon arrival one young man was being very helpful to a customer but was all alone. Several other employees came out during this time but did not help any others in line, two of which were on their cell phones . Finally one did help but was very short and not professional. My rental pick up was for 3:30 and I did not walk out until 4:30. The young man that helped us was not rude per say, just short and you could tell his priority was not his job. Overall poor experience and would choose another location next time.

Staci C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenda G. 
Clasificación:
5.0

Both of the women who helped me were amazing (check out Fri May 6th and return on Sat the 7th.) Kind, friendly and knowledgeable.. It was so apparent that they really wanted to help me! They weren't just taking up space until their shift ended. Their attitudes and obvious great work ethic truly made my day. Thank You.

Wanda Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nabil Y. 
Clasificación:
2.0

Only local rentals?? What the hell? First person talked to Mgr. Said Roundtrip, but would have to pay for one way. Day I pickup truck..workers seemed confused and said I could only go one way. If i returned truck to pickup location, I would have to pay more. WHAT? So they send me on my way... However where they send me, is not where the truck is. So woman has to walk the rear yard of trucks to find it. So now local only wants me to throw off their inventory, by going one way and leaving it 250 miles away. I lost hard copy of contract. Didn't know drop off location. Went to uhaul, that call ed uhaul number to see if i could drop off truck there. Person on phone dropped our call, then took 20 minutes to get an answer. Yes, you do need improvement, but not for me.

Barbara J. 
Clasificación:
4.0

Randi was very helpful and saved me some money. Moving is stressful and she reduced the stress by a huge factor.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin G. 
Clasificación:
5.0

I tried to do the mobile phone pick up/ drop off with my moving truck and it was a huge pain. It took way longer than it would have to just go inside and talk to the people working. That system is clunky and slow and doesn't make sense.

Erin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry D. 
Clasificación:
4.0

The online drop off is so complicated. It is not compatible with all phones and it delays checking trucks in because you spend a hour trying to turn it in and the customer has to pay for the time wasting to return a truck because it doesn't load the online pages.

Stephanie D. 
Clasificación:
2.0

I never got a receipt. It was to be emailed to me.

John S. 
Clasificación:
5.0

Doing well. This is my favorite location.

Sally M. 
Clasificación:
5.0

Good experience

Catherine P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Violette P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa W. 
Clasificación:
5.0

Great location!!

ROGER S. 
Clasificación:
5.0

The strap on one of the tire tie-downs was damaged and too short to reach the turn buckel. We would have been in trouble if we hadn't brought a strap to replace it. It should have been inspected and replace after the rental that damaged it.

Kirk A. 
Clasificación:
4.0

Front desk staff was excellent. Made the experience smooth.

Thomas Brooks F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori C. 
Clasificación:
5.0

Randie was super attentive and helpful! Excellent service by all!!!

edward Y. 
Clasificación:
5.0

Nothing everyone was nice and friendly and very helpful

Wilbert B. 
Clasificación:
5.0

Very nice and helpful checking in and checking out. If ever need rental again I would look to this location first. EXCELLENT!!

Dean Y. 
Clasificación:
5.0

Great team at the San Mateo location,relocated my storage because I felt this business was more professional thank you.

Joseph S. 
Clasificación:
5.0

Keep up the great work!

Al S. 
Clasificación:
5.0

A well run place!!!

SAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

The dashboard gave me difficulties when checking my rental back in after hours.

George P. 
Clasificación:
1.0

Check your truck becmfore you rent again

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOWANETTE W. 
Clasificación:
5.0

Randie was just perfect as always!! Along with the entire rest of the crew at uhaul on San Mateo! I can't give enough thanks and admiration for everyone at this store for everything they do!

TOMMY B. 
Clasificación:
2.0

My rating is a reflection of the operation of the truck, not the customer service. The truck I was directed to take wouldn't hold more than 1/2 a tank of gas. The tank appeared to have a governor on the tank prohibiting it from filling up completely. As a result I had to stop for gas every 1.5 hours on my 1200-mile trip. This resulted in me not reaching my destination on time, worrying about running out of gas on long stretches of interstate, and stopping for gas multiple times at night, which was not safe. During pickup, I asked the Uhaul rep if there were any problems with the truck and was told no. It seems the employees aren't as in touch with the operation of the equipment as you'd expect. Nonetheless, Uhaul Corp made it right in the end.

Sara L. 
Clasificación:
4.0

An eight year client like myself should have a more priority and best customer service at this location.

Josh M. 
Clasificación:
5.0

Great customer service !!! Thank you

Laura G. 
Clasificación:
5.0

El cliente no dejó un comentario.

George P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
3.0

When reserving a U-Haul truck the operator should've told me that I could not use my debit card so I had to make two trips to meet Uhaul's accommodations and rules

Joseph S. 
Clasificación:
5.0

All three guys there that day were so helpful!!!

Jatyrrin G. 
Clasificación:
5.0

You're the best. Thanks!

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taunya F. 
Clasificación:
5.0

Everyone was nice, truck worked gr8!

randy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlton L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

Challenging return and gas gage was NOT where they said it was… and inventory was not updated when I was checking out abs ended up costing me more than I planned

anna L. 
Clasificación:
5.0

The staff was both friendly and professional. They were also knowledgeable and quick to work as a team to get vehicles turned around from return to the next customer. A+

Donna S. 
Clasificación:
5.0

great staff

Stanley O. 
Clasificación:
5.0

It would be cool to see uhaul adopt the smaller transit connect as an option.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome K. 
Clasificación:
5.0

I have returned equipment at this location a number of times and have found the process, the workers, and the facility to be just great, no complaints.

Roy H. 
Clasificación:
5.0

I've used this location many times, and the service has always been great.

Brian L. 
Clasificación:
4.0

I had to keep the vehicle overnight do I called customer service after the store closed and was told it wouldn't be a problem. I thought it would be a lot extra buy I was only charged $33 more. Gracias.

Richard M. 
Clasificación:
4.0

The trailer is very loud. It would be nice to be able to lock the trailer to my car for when I park. Otherwise, it towed fine.

Michael R. 
Clasificación:
5.0

Everything was great. The guys that checked us out with the trailer did a great job.

Daniel L. 
Clasificación:
5.0

Service people were very pleasant and efficient. All went well.

Byron O. 
Clasificación:
4.0

I reserved 2 dollies which were given to another customer right before me and had to drive to another location across town to pick them up. This took almost an hour extra of my time which was set aside to load the truck.

Steven H. 
Clasificación:
3.0

Driving from Albuquerque to Delaware, first night in Memphis, the rain was coming down in sheets. The windshield wipers were squealing horrifically. The right windshield wiper was coming off. Stopped several times in the rain to put it back on. These windshield wipers were not the right ones for this truck. Found a U-Haul in Memphis that put a new set on. They were the best.

Jamie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alice C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicole K.  |  First Impressions 
Clasificación:
4.0

We encountered a couple of hiccups during our time there. First, the clerk who checked us in was unable to program an access control card so instead had us pick a pin code. Not a big issue until 6 weeks into the rental period when we were confronted by a female employee who we had not encountered before who admonished us for failing to swipe the card reader or use the pin code.. Once the situation was explained she provided an access card. The second glitch came when 2 weeks into the rental period we were surprised to find we were locked and tagged out of the space due to an unapproved padlock that was against their policy. Again, I explained that at check in I told the clerk I had my own lock that secured the rented Uhaul trailer during the trip out. At no time did she ask to see my lock or explain about their padlock policy. A policy approved lock was provided and our space was freed up for use. Finally, big time kudos to Andrea R. She is a most professional, competent and friendly individual. She should be considered an asset to your company. Give that girl a raise! Overall, we were very happy with the facility and our experiences there. I would not hesitate to use them again or recommend them to others. Nice job people.

MICHAELLEONARD M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anenike R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard S.  |  First Impressions 
Clasificación:
4.0

Good people to deal with

CHARLES K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thuy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Britania M.  |  Overall Experience 
Clasificación:
5.0

Facility is very nice and has many things for sale that all U-Haul locations do not. Staff were very friendly. Only thing is I wish there would have been more information provided about the storage facilities as I have never used u-haul before. The door to the loading/unloading does not work unless you ask an employee to unlock it, and the afterhours entrance is on the side of the building and we did not find it until searching for quite some time. When we called the number for help for after hours no one answered, and the page buttons on the entry box no one ever answered.

Thuy S.  |  First Impressions 
Clasificación:
5.0

I needed climate-controlled storage, and they were right on it. Staff were great. Freight elevator difficult to use/open and close doors. BUT: they were almost twice as much as similar storage in Arizona, and eventually I had to squeeze my artwork into spare corners of my home instead of the $140 a month I was paying.

Gwen E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherly O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominika H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa B.  |  Overall Experience 
Clasificación:
4.0

Upon our arrival the ladies manning the counter were friendly and helpful in determining the proper size unit needed to store our stuff. The explanation of the storage unit rental and access was detailed and easy to understand. We were shown the courtesy carts to off-load our items and offered us water during our time there. All had a very positive, accommodating attitude and a pretty good sense of humor. Keep up the good work.

MICHAELLEONARD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Riannan F.  |  First Impressions 
Clasificación:
4.0

It would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.

JOHN G.  |  First Impressions 
Clasificación:
4.0

My only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.

LAUREN E.  |  Overall Experience 
Clasificación:
5.0

Take care! :)

Aubrie F.  |  First Impressions 
Clasificación:
5.0

Zero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)

KiAndra B.  |  Overall Experience 
Clasificación:
5.0

Everyone at this location were wonderful!

ryan s.  |  Overall Experience 
Clasificación:
1.0

Horrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I'm genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.

Brianna B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KiAndra B.  |  First Impressions 
Clasificación:
5.0

THE BEST ! ! !

Bobby L.  |  First Impressions 
Clasificación:
1.0

Couldn't access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,

Hailee J.  |  Online Move In 
Clasificación:
4.0

thank you

Laura W.  |  Overall Experience 
Clasificación:
2.0

As a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.

Paul C.  |  Overall Experience 
Clasificación:
5.0

The gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.

Denise P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert A.  |  Overall Experience 
Clasificación:
2.0

On at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.

Derwin M.  |  First Impressions 
Clasificación:
5.0

Great job getting us a storage before we needed it thank you Uhaul

Joseph S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lesli r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R.  |  Overall Experience 
Clasificación:
5.0

The customer service at this facility was excellent. The entire team was cordial and professional. I was greeted by name and the facility was always immaculate

Anthony F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

michael m.  |  First Impressions 
Clasificación:
5.0

Jason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Great customer service.

Anthony F.  |  First Impressions 
Clasificación:
5.0

Everyone was nice, helpful, kind, courteous, great group. Gracias.

Paula B.  |  First Impressions 
Clasificación:
2.0

I saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged $3+ per gallon needed". I put 19.5 miles on the truck, and it took 4.8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.

ANDREW B.  |  First Impressions 
Clasificación:
4.0

I was a little confused about moving in based on the information in the email. Maybe I didn't read it correctly. Anyways, the girl in the office gave me a map of the facility and marked my storage unit. She was very helpful.

Kayla K.  |  Online Move In 
Clasificación:
4.0

I had a good experience with the storage unit except it became a bit expensive!

Ramona O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON G.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM

CHELSEA J.  |  Overall Experience 
Clasificación:
4.0

Overall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.

Adriana G.  |  Overall Experience 
Clasificación:
5.0

I honestly have no complaints. The staff is exceptionally helpful. They are the best part.

Tracy F.  |  Overall Experience 
Clasificación:
5.0

Thanks for taking good care of us!

Donald W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H.  |  Online Move In 
Clasificación:
5.0

Great customer service, very helpful and friendly.

Vicky P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
5.0

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Paul C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Voncia N.  |  Overall Experience 
Clasificación:
5.0

Super accommodating and flexible!

John R.  |  First Impressions 
Clasificación:
5.0

All the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much

Vicky P.  |  First Impressions 
Clasificación:
4.0

Only issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.

John D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
5.0

..

Felicia S.  |  First Impressions 
Clasificación:
5.0

I love this place! The manager and her staff are so nice and helpful.

Sara S.  |  First Impressions 
Clasificación:
5.0

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

junell j.  |  First Impressions 
Clasificación:
5.0

All of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!

Dorothy S D.  |  Overall Experience 
Clasificación:
5.0

Thank you for taking good care of me

Donald W.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

ANDERS B.  |  Overall Experience 
Clasificación:
5.0

Very friendly and easy to work with. It was a pleasure storing our belongings at this facility

Devin S.  |  Overall Experience 
Clasificación:
5.0

Super friendly staff, always on top of any questions myself or my wife had. Secure and spacious.

Jay J.  |  Overall Experience 
Clasificación:
5.0

These guys are amazing people! Super kind, patient, and helpful. Very professional.

Elan C.  |  First Impressions 
Clasificación:
3.0

There is no light inside the dark storage space and it makes for hard time getting to the things stored

lydia p.  |  Overall Experience 
Clasificación:
5.0

Very pleased with service!

Lloyd B.  |  First Impressions 
Clasificación:
5.0

Madeline was very friendly and attentive ensuring I understood the entire process.

Aaron R.  |  Overall Experience 
Clasificación:
5.0

Everything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath

ronald h.  |  Overall Experience 
Clasificación:
5.0

A really nice storage facility. Clean, safe, and affordable.

Amanda D.  |  Overall Experience 
Clasificación:
5.0

Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. ¡Gracias!

karen H.  |  Overall Experience 
Clasificación:
5.0

Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.

roslyn k P.  |  First Impressions 
Clasificación:
5.0

They were professional and nice, I recommend them to the highest👍

Marva A.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...

patricia C.  |  Overall Experience 
Clasificación:
5.0

Everyone was super! Thanks! ed

ronald h.  |  First Impressions 
Clasificación:
5.0

Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!

Aaron D.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and efficient despite the number of customers.

James T.  |  First Impressions 
Clasificación:
5.0

Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Gracias

Ray G.  |  First Impressions 
Clasificación:
5.0

This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!

ALEXA R.  |  Overall Experience 
Clasificación:
5.0

I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business

marilyn r d.  |  Overall Experience 
Clasificación:
5.0

Access to my UBox was made easy by the friendly staff.

john f.  |  Overall Experience 
Clasificación:
1.0

Bad

Barbara B.  |  First Impressions 
Clasificación:
4.0

Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them

LUKE E W.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and extremely friendly!!!

VALERIE G.  |  Overall Experience 
Clasificación:
5.0

We love the San Mateo location and will continue to use it for our future storage and moving needs! ¡Gracias!

Trinity G.  |  Overall Experience 
Clasificación:
5.0

ok

Robin W.  |  Overall Experience 
Clasificación:
5.0

Very helpful!

Deb I. | Reservación
Clasificación:
5.0

Very friendly and helpful resolving my storage needs. Thanks much.

Debbie B. | Reservación
Clasificación:
5.0

¡Gracias!

JONATHAN D D.  |  Overall Experience 
Clasificación:
5.0

thank you

Ralph K.  |  Overall Experience 
Clasificación:
4.0

Would use them again very helpful

LOUISE G.  |  Overall Experience 
Clasificación:
5.0

I have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.

CATHERINE M M.  |  Overall Experience 
Clasificación:
5.0

These guys were very friendly and helpful!

Mary F.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and attentive. They made it pretty convenient for me.

Zachary B.  |  Overall Experience 
Clasificación:
5.0

In our 3 years of having the unit everyone was always very helpful and nice. ¡Gracias!

THOMAS C D.  |  Overall Experience 
Clasificación:
5.0

Great Staff!

John G.  |  Overall Experience 
Clasificación:
5.0

Thank you for great customer service and great facilities.

patricia m.  |  Overall Experience 
Clasificación:
1.0

I cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn't work and is a nightmare.

Tina K. | Reservación
Clasificación:
5.0

Thank-you for sending an e-mail each month.

edward g.  |  Overall Experience 
Clasificación:
5.0

Bueno

jose c.  |  Overall Experience 
Clasificación:
4.0

The Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.

Barbara J.  |  Overall Experience 
Clasificación:
1.0

The manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.

Gilbert H.  |  Overall Experience 
Clasificación:
2.0

No matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.

AMY S.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!

Abelina V.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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