Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

7,734 comentarios

4020 San Mateo NE   Albuquerque, NM 87110
(S Of Montgomery)

(505) 883-3833

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(505) 883-3833

4020 San Mateo NE
Albuquerque, NM 87110
(S Of Montgomery)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Katherine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

henry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana L. 
Clasificación:
5.0

Service was excellent. I can't think of any improvements. They accommodated our needs.

Anna P. 
Clasificación:
3.0

The truck has a terrible miss allignment . We had to drive the truck 3 days with a bad streering . Only thing that wound help to make up for this experience is a sort of refund .

Jvan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maren D.  |  Overall Experience 
Clasificación:
5.0

Very kind people who work there

Alan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
1.0

You have charged me three times for my service. My final bill should have been $60. Yet there are three different charges. It is ridiculous. You sent out with no dollies. There just happened to be a utility dolly in the truck, but no furniture dolly. My movers did not show up. You gave me extended time but changed your mind at the last minute. You wanted your truck back ten minutes before it was due. With only one mover that was an impossible request. After speaking to your manager, time was extended to 4:00 pm. But, you documented two days and tried to charge me. Finally, you charged me a reasonable rate of $60. However, in reviewing my account, there were three charges one for $82, one for $52. And one for $60. There should only be one according to your agreement. Please remove the other two.

Annette Z. 
Clasificación:
3.0

Was charged more than what was told we put more gas in than what we got the truck at and we returned it as told to by the next evening and we would not be charged for the 2nd day or the $20 return fee. This was the last time I am usin this company when I used it previously to this I had a similar issue. Thos is beyond illegal.

Alex R. 
Clasificación:
5.0

Great service from the staff

Matthew B. 
Clasificación:
5.0

Faulty gas cap made filling up problematic

Rhea M. 
Clasificación:
4.0

The owner has horrible customer service skills

Jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucy D. 
Clasificación:
5.0

I really liked the prompt service from the staff. They are exceptional

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenner L. 
Clasificación:
5.0

Just happy with all that they offered.

THOMAS R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

Corbin was very polite, quick, and knowledgeable. The manager was nearby at all times. 10 out of 10 experience. Gracias.

kimberly E. 
Clasificación:
5.0

Staff very professional and friendly.

Brian S. 
Clasificación:
5.0

Customer service was great and I was pleased with the service all the way! Gracias

William T. 
Clasificación:
5.0

Check in and pick up even drop off was so easy and agents were so friendly

Ramzi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine V. 
Clasificación:
4.0

Great service

Raphael M. 
Clasificación:
1.0

Teach your staff what real customer services is. The girl helping me was very disrespectful and felt the need to argue with me when I asked a question. When I got there to pick up the truck there was no one there helping out. Almost as if everyone decided to take a break the same time.

Khalid I. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Staff is absolutely amazing! Take great care of you and get you in and out in a flash!! Love this location!!

Pamela L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERICA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth G. 
Clasificación:
3.0

Very satisfied with the overall experience. Would use this service for future needs. Would recommend at closer service area. I live quite some ways from this location. Extraordinario servicio al cliente

Frances S. 
Clasificación:
5.0

Muy bien

Alvaro A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moses C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elly C. 
Clasificación:
5.0

Nothing excellent customer service

Rose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren G. 
Clasificación:
4.0

The location did not have a furniture dolly, so we had to drive across town at our own expense to get one at another location. We appreciated that the rental fee for the furniture dolly was waived for the day to offset this cost. Overall a good experience.

Douglas J. 
Clasificación:
5.0

The best service!

RANDALL S. 
Clasificación:
5.0

Great customer care. Many thanks!

Brett T. 
Clasificación:
5.0

My husband were so grateful for each and every customer service representative/ employee that helped us. We had a horrible, unprofessional experience with the Rio Rancho staff and were Beyond impressed with the knowledge, Efficiency and professional manner in which the San Mateo branch provided us with, We only needed our unit for a month and a few days and rented a truck. We both work and have busy lives and they made every interactions so quick, and easy. THANK YOU!!! I HIGHLY RECOMMEND them. Great job, We appreciate you, Annette and Tony

annette g.  |  Overall Experience 
Clasificación:
1.0

Customer service sucked.

Tarreka W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rubin P. 
Clasificación:
5.0

Very friendly group of people that I interacted with.It was a pleasant experience.

michael V. 
Clasificación:
5.0

Everyone was amazingly helpful! Thank you!

Sharon H.  |  First Impressions 
Clasificación:
5.0

Very friendly representative at return and super simple.

Rebecca R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres S. 
Clasificación:
5.0

Wonderful agents! Red headed gal as well as all the men that were clerks were very kind and helpful. We appreciate all y'all! Blessings

Sharon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

Hard to say - pick & drop off were efficient, informed and helped me select options on equipment i needed, friendly and even where getting gas would be easy.

Will C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane C. 
Clasificación:
5.0

Staff was friendly and I was in an out quickly when I picked up the truck. I especially liked to chart to help calculate the amount of gas to put in (in my case, 4 gallons) to return it to the same level as I picked it up. So that was 4 gallons after 65 miles: 16.5 mpg. Impressive. Thanks.

Christopher J. 
Clasificación:
5.0

Nothing.

Ruben P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

Randie is amazing! She's friendly and accommodating.

Monali S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda H. 
Clasificación:
5.0

Randie is the greatest!! Always so cheerful and helpful! Everyone that was working when I picked the truck up was great as well! From Josh, to Adrian, Stephanie, Maddie and Alize all helped me out one way or another from start to finish! Keep up the fantastic work!

Tommy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina M. 
Clasificación:
5.0

Very good customer service

Fredricka B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane B. 
Clasificación:
4.0

I mentioned the fuel recommendation to bring up to initial level is incorrect. To add 1/4 it listed 17.5 gallons. I filled to that and it filled half a tank, to full. No credit or offer of any kind given.

Yolanda P. 
Clasificación:
1.0

Totally fucked our schedule up with poor customer service. Will never use this location again

brandon E. 
Clasificación:
5.0

Jonathan Sedillo went above and beyond to help me with my rental. He was polite, honest and informative. The customer service he provided was stellar.

Christine W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawnelle C. 
Clasificación:
1.0

Everything

Jacob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sasha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Leonel M. 
Clasificación:
5.0

N/C

Glenelle B. 
Clasificación:
5.0

Nice full service facility, very busy, courteous and helpful people

David F. 
Clasificación:
5.0

24/7 check in and return made process so quick and efficient!

Pamela L. 
Clasificación:
5.0

It was just only a small delay before somebody came out to take the U-Haul trailer other than that they were great

David G. 
Clasificación:
5.0

thank you for taking care of my stuff

Kitaka K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Farlene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL S. 
Clasificación:
5.0

I'm unsure there is something to improve. Both the albuquerque, and bemidji locations were friendly, knowledgeable, and well stocked. Perhaps buy them more dollies.....your locations seem to be very low, and they are struggling to provide them for their customers (just a shortage, not their fault, and we got both we needed). The new f650 trucks are way more comfortable, and are easy to drive, thank you for that as well!

Natalie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dynell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy W. 
Clasificación:
3.0

Associate was sort of rude. Told me I had a blown fuse on my truck when I knew I didn't. Kind of a know it all.

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

samantha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurtiss E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Angie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

johnny H. 
Clasificación:
5.0

Overall excellent service. Thank you Brandy and Cody.

Puangpet M. 
Clasificación:
4.0

The first location I went to drop off the truck was originally on 2201 6th NW Albuquerque NM 87102 The man there was very rude as soon as I got to the parking lot he said no way I'm not accepting your truck here you have to go to another location and he got on the phone to change drop location

Mhdhomam U. 
Clasificación:
5.0

Very professional and always ready to help

Angel M. 
Clasificación:
5.0

Everything went very smoothly. The staff in the office and on the ground were extra courteous and professional. We definitely recommend this location to anybody in need of U-Haul services

Sahar H. 
Clasificación:
4.0

Servicio al cliente de excelencia. Made it very easy to drop off and be on our way

JEFFREY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
5.0

They need a turn in to the uhaul if you are going south, had to go around a block to get back to their store! Quick and easy to drop off!

Laura S. 
Clasificación:
5.0

Very nice. Thanks for the help.

Robert P.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff

Steven U. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN E. 
Clasificación:
4.0

The on-line reservation program could be improved.

George S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Latasha M.  |  Overall Experience 
Clasificación:
1.0

I didn't get a storage unit because it was none of those things. The people were rude and I will never use uhaul again. Period

Richard B.  |  Overall Experience 
Clasificación:
5.0

I truly felt my belongings were in a safe environment.

Leonard S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

annette g.  |  First Impressions 
Clasificación:
2.0

When making reservations I was told I would get a lower level storage and when I got there I was told it was on second level and none were available on first floor. That they were all reserved. Even though I made reservations. I also registered online but when I got to the store I had to register again.

Rosa P.  |  First Impressions 
Clasificación:
1.0

The employee manager brings kids to work, are extremely unprofessional and unhelpful. I'll never work with U-Haul again or recommend it to anyone. It's dirty and homeless people loitering in the lot.

angelika m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alice C.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicole K.  |  First Impressions 
Clasificación:
4.0

We encountered a couple of hiccups during our time there. First, the clerk who checked us in was unable to program an access control card so instead had us pick a pin code. Not a big issue until 6 weeks into the rental period when we were confronted by a female employee who we had not encountered before who admonished us for failing to swipe the card reader or use the pin code.. Once the situation was explained she provided an access card. The second glitch came when 2 weeks into the rental period we were surprised to find we were locked and tagged out of the space due to an unapproved padlock that was against their policy. Again, I explained that at check in I told the clerk I had my own lock that secured the rented Uhaul trailer during the trip out. At no time did she ask to see my lock or explain about their padlock policy. A policy approved lock was provided and our space was freed up for use. Finally, big time kudos to Andrea R. She is a most professional, competent and friendly individual. She should be considered an asset to your company. Give that girl a raise! Overall, we were very happy with the facility and our experiences there. I would not hesitate to use them again or recommend them to others. Nice job people.

MICHAELLEONARD M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anenike R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard S.  |  First Impressions 
Clasificación:
4.0

Good people to deal with

CHARLES K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thuy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Britania M.  |  Overall Experience 
Clasificación:
5.0

Facility is very nice and has many things for sale that all U-Haul locations do not. Staff were very friendly. Only thing is I wish there would have been more information provided about the storage facilities as I have never used u-haul before. The door to the loading/unloading does not work unless you ask an employee to unlock it, and the afterhours entrance is on the side of the building and we did not find it until searching for quite some time. When we called the number for help for after hours no one answered, and the page buttons on the entry box no one ever answered.

Thuy S.  |  First Impressions 
Clasificación:
5.0

I needed climate-controlled storage, and they were right on it. Staff were great. Freight elevator difficult to use/open and close doors. BUT: they were almost twice as much as similar storage in Arizona, and eventually I had to squeeze my artwork into spare corners of my home instead of the $140 a month I was paying.

Gwen E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherly O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominika H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa B.  |  Overall Experience 
Clasificación:
4.0

Upon our arrival the ladies manning the counter were friendly and helpful in determining the proper size unit needed to store our stuff. The explanation of the storage unit rental and access was detailed and easy to understand. We were shown the courtesy carts to off-load our items and offered us water during our time there. All had a very positive, accommodating attitude and a pretty good sense of humor. Keep up the good work.

MICHAELLEONARD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Riannan F.  |  First Impressions 
Clasificación:
4.0

It would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.

JOHN G.  |  First Impressions 
Clasificación:
4.0

My only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.

LAUREN E.  |  Overall Experience 
Clasificación:
5.0

Take care! :)

Aubrie F.  |  First Impressions 
Clasificación:
5.0

Zero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)

KiAndra B.  |  Overall Experience 
Clasificación:
5.0

Everyone at this location were wonderful!

ryan s.  |  Overall Experience 
Clasificación:
1.0

Horrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I'm genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.

Brianna B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KiAndra B.  |  First Impressions 
Clasificación:
5.0

THE BEST ! ! !

Bobby L.  |  First Impressions 
Clasificación:
1.0

Couldn't access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,

Hailee J.  |  Online Move In 
Clasificación:
4.0

thank you

Laura W.  |  Overall Experience 
Clasificación:
2.0

As a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.

Paul C.  |  Overall Experience 
Clasificación:
5.0

The gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.

Denise P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Robert A.  |  Overall Experience 
Clasificación:
2.0

On at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.

Derwin M.  |  First Impressions 
Clasificación:
5.0

Great job getting us a storage before we needed it thank you Uhaul

Joseph S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lesli r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R.  |  Overall Experience 
Clasificación:
5.0

The customer service at this facility was excellent. The entire team was cordial and professional. I was greeted by name and the facility was always immaculate

Anthony F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

michael m.  |  First Impressions 
Clasificación:
5.0

Jason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Great customer service.

Anthony F.  |  First Impressions 
Clasificación:
5.0

Everyone was nice, helpful, kind, courteous, great group. Gracias.

Paula B.  |  First Impressions 
Clasificación:
2.0

I saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged $3+ per gallon needed". I put 19.5 miles on the truck, and it took 4.8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.

ANDREW B.  |  First Impressions 
Clasificación:
4.0

I was a little confused about moving in based on the information in the email. Maybe I didn't read it correctly. Anyways, the girl in the office gave me a map of the facility and marked my storage unit. She was very helpful.

Kayla K.  |  Online Move In 
Clasificación:
4.0

I had a good experience with the storage unit except it became a bit expensive!

Ramona O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON G.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM

CHELSEA J.  |  Overall Experience 
Clasificación:
4.0

Overall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.

Adriana G.  |  Overall Experience 
Clasificación:
5.0

I honestly have no complaints. The staff is exceptionally helpful. They are the best part.

Tracy F.  |  Overall Experience 
Clasificación:
5.0

Thanks for taking good care of us!

Donald W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H.  |  Online Move In 
Clasificación:
5.0

Great customer service, very helpful and friendly.

Vicky P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
5.0

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Paul C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Voncia N.  |  Overall Experience 
Clasificación:
5.0

Super accommodating and flexible!

John R.  |  First Impressions 
Clasificación:
5.0

All the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much

Vicky P.  |  First Impressions 
Clasificación:
4.0

Only issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.

John D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
5.0

..

Felicia S.  |  First Impressions 
Clasificación:
5.0

I love this place! The manager and her staff are so nice and helpful.

Sara S.  |  First Impressions 
Clasificación:
5.0

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

junell j.  |  First Impressions 
Clasificación:
5.0

All of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!

Dorothy S D.  |  Overall Experience 
Clasificación:
5.0

Thank you for taking good care of me

Donald W.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

ANDERS B.  |  Overall Experience 
Clasificación:
5.0

Very friendly and easy to work with. It was a pleasure storing our belongings at this facility

Devin S.  |  Overall Experience 
Clasificación:
5.0

Super friendly staff, always on top of any questions myself or my wife had. Secure and spacious.

Jay J.  |  Overall Experience 
Clasificación:
5.0

These guys are amazing people! Super kind, patient, and helpful. Very professional.

Elan C.  |  First Impressions 
Clasificación:
3.0

There is no light inside the dark storage space and it makes for hard time getting to the things stored

lydia p.  |  Overall Experience 
Clasificación:
5.0

Very pleased with service!

Lloyd B.  |  First Impressions 
Clasificación:
5.0

Madeline was very friendly and attentive ensuring I understood the entire process.

Aaron R.  |  Overall Experience 
Clasificación:
5.0

Everything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath

ronald h.  |  Overall Experience 
Clasificación:
5.0

A really nice storage facility. Clean, safe, and affordable.

Amanda D.  |  Overall Experience 
Clasificación:
5.0

Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. ¡Gracias!

karen H.  |  Overall Experience 
Clasificación:
5.0

Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.

roslyn k P.  |  First Impressions 
Clasificación:
5.0

They were professional and nice, I recommend them to the highest👍

Marva A.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...

patricia C.  |  Overall Experience 
Clasificación:
5.0

Everyone was super! Thanks! ed

ronald h.  |  First Impressions 
Clasificación:
5.0

Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!

Aaron D.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and efficient despite the number of customers.

James T.  |  First Impressions 
Clasificación:
5.0

Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Gracias

Ray G.  |  First Impressions 
Clasificación:
5.0

This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!

ALEXA R.  |  Overall Experience 
Clasificación:
5.0

I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business

marilyn r d.  |  Overall Experience 
Clasificación:
5.0

Access to my UBox was made easy by the friendly staff.

john f.  |  Overall Experience 
Clasificación:
1.0

Bad

Barbara B.  |  First Impressions 
Clasificación:
4.0

Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them

LUKE E W.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and extremely friendly!!!

VALERIE G.  |  Overall Experience 
Clasificación:
5.0

We love the San Mateo location and will continue to use it for our future storage and moving needs! ¡Gracias!

Trinity G.  |  Overall Experience 
Clasificación:
5.0

ok

Robin W.  |  Overall Experience 
Clasificación:
5.0

Very helpful!

Deb I. | Reservación
Clasificación:
5.0

Very friendly and helpful resolving my storage needs. Thanks much.

Debbie B. | Reservación
Clasificación:
5.0

¡Gracias!

JONATHAN D D.  |  Overall Experience 
Clasificación:
5.0

thank you

Ralph K.  |  Overall Experience 
Clasificación:
4.0

Would use them again very helpful

LOUISE G.  |  Overall Experience 
Clasificación:
5.0

I have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.

CATHERINE M M.  |  Overall Experience 
Clasificación:
5.0

These guys were very friendly and helpful!

Mary F.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and attentive. They made it pretty convenient for me.

Zachary B.  |  Overall Experience 
Clasificación:
5.0

In our 3 years of having the unit everyone was always very helpful and nice. ¡Gracias!

THOMAS C D.  |  Overall Experience 
Clasificación:
5.0

Great Staff!

John G.  |  Overall Experience 
Clasificación:
5.0

Thank you for great customer service and great facilities.

patricia m.  |  Overall Experience 
Clasificación:
1.0

I cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn't work and is a nightmare.

Tina K. | Reservación
Clasificación:
5.0

Thank-you for sending an e-mail each month.

edward g.  |  Overall Experience 
Clasificación:
5.0

Bueno

jose c.  |  Overall Experience