Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

8,599 reviews

4020 San Mateo NE   Albuquerque, NM 87110
(S Of Montgomery)

(505) 883-3833

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(505) 883-3833

4020 San Mateo NE
Albuquerque, NM 87110
(S Of Montgomery)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Alex & associates were knowledgeable, professional & prompt with customer support. Excellent staff ….

William B. 
Rating:
5.0

Quick and easy

Donald T. 
Rating:
4.0

Customer did not leave a comment.

Whitney C. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Everyone’s always been friendly and helpful anytime I need an extension it has never been a problem. Staff is excellent. Every time I call takes a little while to answer the phone but they usually get to me when I thank you all for being there and working with me and I hope to have a place there for a long time. God bless all of you.

dale w.  |  First Impressions 
Rating:
5.0

Excellent Customer Service

William B. 
Rating:
3.0

Customer did not leave a comment.

Shane R. 
Rating:
3.0

Pick up was perfect. However, dropoff was another thing. After waiting over 10 minutes in the designated area and having staff walk by and ignore me I went into the store to discover 3 staff members to busy talking about personal things. When I let the female staff member know that I was waiting to return my rental she was rude and unhelpful.

Smith F. 
Rating:
5.0

Great job!

RODNEY C. 
Rating:
4.0

Customer did not leave a comment.

Jazmine V. 
Rating:
1.0

Listen and provide the best customer service possible. Don't inform customers that you will note an account regarding an extension and not do anything about their request. Had Uhaul calling me and treating me like convict due to a rep not noting my account.

Victoria U. 
Rating:
5.0

Ms Karina Lueras corrected a slight discrepancy on my final bill promptly with no hassle. Great customer service and clean truck.. Will definitely come back to this location.

Hipolito C. 
Rating:
5.0

Nothing. The guys working when I picked up the trailer were awesome, helpful and great. Thanks

Ernest C. 
Rating:
5.0

Customer did not leave a comment.

Mahala A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
5.0

Malia was wonderful to work with! A*****

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

The customer service was outstanding. The gentleman that helped the at the register when getting my truck was beyond helpful and friendly. That same gentleman happened to be the one that did the return for me as well. He was so polite and helpful. I would recommend this location on his customer service alone.

Samantha C. 
Rating:
1.0

I always have problems with this location. I try to schedule equipment rental in other locations but unfortunately their inventory is always short. The staff in this location is always defensive and try to take advantage of any little thing to up charge the customer. My other problem with this location is the delay to check in and drive away with the rental equipment. There is always something in the trailer that needs to be replaced, a strap, light, etc. Any other location that I rent, I'm in and out within 10-15 minutes and even faster to check out. The lady that answers the phone is kind of rude too. I'm about to start using Penske or even those trailers for rent on Facebook Marketplace.

Carlos A. 
Rating:
4.0

Customer did not leave a comment.

Colin B. 
Rating:
5.0

Customer did not leave a comment.

Leslie J. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

Customer did not leave a comment.

Jasmine L. 
Rating:
5.0

Everything went well. Only thing is that I wish we could have picked up the U-Haul at 8 instead of 9.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Keep the employees I worked with! They are a valuable assett to your business !

Dana N. 
Rating:
5.0

Professionally assisted with a turn in of the U-Haul

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great spot. Good signage. I did have to go in to get help when the sign said just to wait, but turns out there was only one employee I could see so I don't fault him for that. He had me on my way in a jiffy and was very nice.

Ashleigh C. 
Rating:
5.0

He was quick to help us and we were on our way within a short amount of time, which was great.

Erika S. 
Rating:
5.0

Na

Eni O. 
Rating:
5.0

Customer did not leave a comment.

Thomas Miles M. 
Rating:
5.0

Great customer service. 👍

Arnoldo F. 
Rating:
5.0

Staff was courteous and helpful

Mark U. 
Rating:
5.0

Customer did not leave a comment.

Vincent L. 
Rating:
4.0

Rented from here a few times and I feel they do a great job but seem a bit understaffed. Still, good customer service.

Korrina D. 
Rating:
5.0

Customer did not leave a comment.

TIM H. 
Rating:
5.0

Customer did not leave a comment.

TIM H. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Everyone was really nice. It was 3 hours exactly for installation. Very happy with the customer service and installation.

THERESA N. 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

Customer did not leave a comment.

Lang Ha P. 
Rating:
5.0

Jesse was amazing. Quick and efficient..

PAMELA L. 
Rating:
5.0

Customer did not leave a comment.

Kaylyn A. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

helen t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

The trailer I rented was perfect for the long distance travel ! And the service was friendly and they were willing to help!

Steve T. 
Rating:
5.0

Everything went great, the transaction, the pick up and dropping off, very easy

Kirk H. 
Rating:
5.0

I was over 30 minutes late and your staff was more than happy to accommodate me. Such and easy and simple process too. Thank you very much for all your help.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

TAOFIKI ADEBAYO S. 
Rating:
5.0

This location has excellent service! They contacted me for the possibility to pick my 20' truck up early to be better prepared to start our moving day off right. We did get it early but unfortunately it was vandalized in our hotel parking area. Despite this unfortunate experience, they helped us get through it & switched another 20' truck reservation around to reserve & provide another truck on the day! Despite the towing of the first truck delays & police reports, etc…we were able to successfully stay on track and complete our move. Thank you very much for your outstanding service! It was immensely helpful and instrumental in saving our moving experience! Well done and sincerest thanks for all the extra effort!

shawn S. 
Rating:
5.0

I really don't know of anything, everyone was great and knew what they were doing.

Kirk H. 
Rating:
4.0

Nothing. Everything was great.

Jody D. 
Rating:
5.0

Customer did not leave a comment.

Sheree T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Derek A. 
Rating:
5.0

Customer did not leave a comment.

Rosa S. 
Rating:
5.0

Perhaps a small customer waiting area with a few chairs?

Richard H. 
Rating:
1.0

Trashed my belongings

Jake M. 
Rating:
5.0

The team there was very helpful and very friendly

Erika R. 
Rating:
5.0

It was perfect

Gary P. 
Rating:
5.0

The Man, who unhooked our trailer was quick and very friendly. We are out in no time at all. Thanks.

Bill P. 
Rating:
5.0

Customer did not leave a comment.

Jan F. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I rented a car hauler, experience was good, easy process, friendly and professional staff. I would recommend this location.

Michael B. 
Rating:
5.0

Customer service was great 😊

Chelsie B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

Saying I damaged the door …. Asked for the photos of before.. would not show me .. rented plenty of times before .. will never go back … also first time renting at that location… should have known .. cell 857-312-4381 … extremely shady workers

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Everyone was friendly and professional. The process was quick.

LORRAINE B. 
Rating:
5.0

Awesome staff. You guys do a great job!!

John S. 
Rating:
5.0

Customer did not leave a comment.

Paul-Michael F. 
Rating:
5.0

Very nice

Rachel R. 
Rating:
4.0

Customer did not leave a comment.

lorie M. 
Rating:
4.0

Customer did not leave a comment.

JILL F. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Great oriented customer service - they explained what all was involved and were ahead of schedule completion. Fantastic attitude…

phillup L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Sales associate overbearing n obnoxious

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Natalie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek G. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

Melton M. 
Rating:
5.0

Customer did not leave a comment.

Ruaidhri C. 
Rating:
5.0

Customer did not leave a comment.

Steven I. 
Rating:
5.0

customer service was excellent

James T. 
Rating:
5.0

Great staff.

anthony S. 
Rating:
4.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Entire staff is very courteous and knowledgeable about what rental options you need or want

KELVIN H. 
Rating:
5.0

Great customer service !

debra P. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN A. 
Rating:
4.0

Helpful staff! Thank you.

ROGER S. 
Rating:
4.0

Knowledgeable staff. Thank you!

ROGER S. 
Rating:
5.0

The employees at U Haul San Mateo went above and beyond what was needed to make sure everything went well.

Fred D. 
Rating:
5.0

simple process and I am on my way. Return also simple process.

ANHVU N. 
Rating:
5.0

Customer did not leave a comment.

Woody G. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Marcus C. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
4.0

Great staff specially, Jesse!! great specially Jessie

ISABEL L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy Lynn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberta D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delilah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheree T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Marie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

giovanni c.  |  Overall Experience 
Rating:
5.0

Above and beyond helpful in every way! Thank you for making my move less hectic!!

JODIanne L.  |  First Impressions 
Rating:
4.0

The U-Haul in Socorro was horrible and she even threatened to call the police so I went to Albuquerque.

Jerry E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina S.  |  Online Move In 
Rating:
1.0

i want my money back now. not 3-5 business days. you people are theives. do the world a favor and go out of business and be forgotten.

Clayton G.  |  Overall Experience 
Rating:
4.0

Thanks for taking care of my stuff. Boyd

BOYD C.  |  Overall Experience 
Rating:
5.0

Awesome customer service

Alvino V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN R s.  |  Overall Experience 
Rating:
5.0

TY for being here when I need your help.

janet t.  |  First Impressions 
Rating:
1.0

You don't pro rate, so even for a few days we have to pay short of month for a full month and don't get the difference back

Ryan s.  |  Overall Experience 
Rating:
5.0

I was in a very tough spot with my moving and storage dilemma and tour staff went above and beyond to help me get the space and truck I needed for a price that did not leave struggling I would like to thank them again from me and my family. Thank you guys 😊

laurent d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASUN P.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Shirley D.  |  First Impressions 
Rating:
1.0

The staff was friendly, but unable to find video of theft from my unit. A matris was stollen among other smaller items. How are you not able to find it? Non reversible bolts were placed around door frame after I pointed out screws as possible vulnerability. I talked to randy about the sliding doors that she kept open to the storage. She felt that she would be able to watch. At the end of the day I paid a lot of money for secure storage and things where stollen. Nobody prosecuted. No video. I could not be anymore disappointed.

Rory N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ceasar R.  |  First Impressions 
Rating:
5.0

I always receive great service here, so I moved my storage space to this facility. Owners and staff are all involved and helpful. Great experiences keep me coming back!

Daniel H.  |  First Impressions 
Rating:
5.0

Best storage experience I've had. Highly recommended!

Jacob W.  |  Overall Experience 
Rating:
5.0

It hasn't been a week yet but it's been good thus far. I do intend on using a storage here with uhaul even after I get situated in an apartment.

Samantha E.  |  Online Move In 
Rating:
5.0

"Thomas," the gentleman who helped my sister and I needs to be in management if he isn't already! He was courteous, professional, proficient, and quick! He was a lifesaver for us that day. We thank him for his help!!

LaMario T.  |  First Impressions 
Rating:
5.0

No problems. Keep up the good work!

KENT M.  |  First Impressions 
Rating:
4.0

Weird stains on some boxes and dirt but that’s expected

Aubrie F.  |  Overall Experience 
Rating:
5.0

The owner and staff were INCREDIBLE. Highly recommend this location. They made one step of the moving process less stressful. Thank you!

Shelby F.  |  Overall Experience 
Rating:
1.0

The hours for the storage unit were not convenient. When I tried to go to access my items during storage hours, more often than not, the doors were locked still and the employees where busy, making me wait long. That pushed my day back even more. I had to wait until it was open at 9AM just to wait even longer for them to open the doors. A lot of the times too, workers were parking in the loading areas for the storage units. Then when I was moving my items out, I found out someone was living in the storage unit down the hall and the workers were well aware of it. To top everything off, I went 3 days over my monthly date. I politely asked if I could be refunded for half of the month. The employees said probably not, but check with the manager when they are in. The next day I called the U-Haul number because my work hours don't line up with when the manager would be in. I was informed by a very nice lady (Simone) that many locations allow a grace period and she would check with that location. She checked with them and they said no. I was just looking to meet in the middle with the San Mateo location. Overall it was a horrible experience that negatively impacted my life for many days and I will never recommend anyone to use this facility.

Jordan K.  |  Overall Experience 
Rating:
5.0

This location has quick service and awesome staff who were helpful.

Carmella K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEREZA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Overall Experience 
Rating:
5.0

I had to cancel the unit. Because the price went up.

Aliza G.  |  Overall Experience 
Rating:
5.0

Staffs couldn't be more helpful the process went smoothly. Glad I chose U-haul.

betty-jane j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelby F.  |  First Impressions 
Rating:
4.0

The location of my storage space was a bit too far from the motion detection for the lights which required me to walk further down the hall in order to get the lights on to see inside the unit. Other than that minor lighting issue the facility and employees were all wonderful.

Ryan A.  |  Overall Experience 
Rating:
2.0

The Manager was RUDE... This was the worst service ever.. I wont be using Uhaul Storage there Again..

Felicia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto G.  |  Overall Experience 
Rating:
4.0

Helpful and friendly staff.

Steven U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maren D.  |  Overall Experience 
Rating:
5.0

Very kind people who work there

Alan G.  |  Overall Experience 
Rating:
5.0

Just happy with all that they offered.

THOMAS R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERICA A.  |  Overall Experience 
Rating:
5.0

My husband were so grateful for each and every customer service representative/ employee that helped us. We had a horrible, unprofessional experience with the Rio Rancho staff and were Beyond impressed with the knowledge, Efficiency and professional manner in which the San Mateo branch provided us with, We only needed our unit for a month and a few days and rented a truck. We both work and have busy lives and they made every interactions so quick, and easy. THANK YOU!!! I HIGHLY RECOMMEND them. Great job, We appreciate you, Annette and Tony

annette g.  |  Overall Experience 
Rating:
5.0

Everyone was amazingly helpful! Thank you!

Sharon H.  |  First Impressions 
Rating:
5.0

thank you for taking care of my stuff

Kitaka K.  |  Overall Experience 
Rating:
5.0

Very nice. Thanks for the help.

Robert P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latasha M.  |  Overall Experience 
Rating:
1.0

I didn't get a storage unit because it was none of those things. The people were rude and I will never use uhaul again. Period

Richard B.  |  Overall Experience 
Rating:
5.0

I truly felt my belongings were in a safe environment.

Leonard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annette g.  |  First Impressions 
Rating:
2.0

When making reservations I was told I would get a lower level storage and when I got there I was told it was on second level and none were available on first floor. That they were all reserved. Even though I made reservations. I also registered online but when I got to the store I had to register again.

Rosa P.  |  First Impressions 
Rating:
1.0

The employee manager brings kids to work, are extremely unprofessional and unhelpful. I’ll never work with U-Haul again or recommend it to anyone. It’s dirty and homeless people loitering in the lot.

angelika m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alice C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nicole K.  |  First Impressions 
Rating:
4.0

We encountered a couple of hiccups during our time there. First, the clerk who checked us in was unable to program an access control card so instead had us pick a pin code. Not a big issue until 6 weeks into the rental period when we were confronted by a female employee who we had not encountered before who admonished us for failing to swipe the card reader or use the pin code.. Once the situation was explained she provided an access card. The second glitch came when 2 weeks into the rental period we were surprised to find we were locked and tagged out of the space due to an unapproved padlock that was against their policy. Again, I explained that at check in I told the clerk I had my own lock that secured the rented Uhaul trailer during the trip out. At no time did she ask to see my lock or explain about their padlock policy. A policy approved lock was provided and our space was freed up for use. Finally, big time kudos to Andrea R. She is a most professional, competent and friendly individual. She should be considered an asset to your company. Give that girl a raise! Overall, we were very happy with the facility and our experiences there. I would not hesitate to use them again or recommend them to others. Nice job people.

MICHAELLEONARD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anenike R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard S.  |  First Impressions 
Rating:
4.0

Good people to deal with

CHARLES K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thuy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britania M.  |  Overall Experience 
Rating:
5.0

Facility is very nice and has many things for sale that all U-Haul locations do not. Staff were very friendly. Only thing is I wish there would have been more information provided about the storage facilities as I have never used u-haul before. The door to the loading/unloading does not work unless you ask an employee to unlock it, and the afterhours entrance is on the side of the building and we did not find it until searching for quite some time. When we called the number for help for after hours no one answered, and the page buttons on the entry box no one ever answered.

Thuy S.  |  First Impressions 
Rating:
5.0

I needed climate-controlled storage, and they were right on it. Staff were great. Freight elevator difficult to use/open and close doors. BUT: they were almost twice as much as similar storage in Arizona, and eventually I had to squeeze my artwork into spare corners of my home instead of the $140 a month I was paying.

Gwen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherly O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominika H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa B.  |  Overall Experience 
Rating:
4.0

Upon our arrival the ladies manning the counter were friendly and helpful in determining the proper size unit needed to store our stuff. The explanation of the storage unit rental and access was detailed and easy to understand. We were shown the courtesy carts to off-load our items and offered us water during our time there. All had a very positive, accommodating attitude and a pretty good sense of humor. Keep up the good work.

MICHAELLEONARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Riannan F.  |  First Impressions 
Rating:
4.0

It would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.

JOHN G.  |  First Impressions 
Rating:
4.0

My only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.

LAUREN E.  |  Overall Experience 
Rating:
5.0

Take care! :)

Aubrie F.  |  First Impressions 
Rating:
5.0

Zero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)

KiAndra B.  |  Overall Experience 
Rating:
5.0

Everyone at this location were wonderful!

ryan s.  |  Overall Experience 
Rating:
1.0

Horrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I’m genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.

Brianna B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KiAndra B.  |  First Impressions 
Rating:
5.0

THE BEST ! ! !

Bobby L.  |  First Impressions 
Rating:
1.0

Couldn’t access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,

Hailee J.  |  Online Move In 
Rating:
4.0

thank you

Laura W.  |  Overall Experience 
Rating:
2.0

As a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.

Paul C.  |  Overall Experience 
Rating:
5.0

The gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.

Denise P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
2.0

On at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.

Derwin M.  |  First Impressions 
Rating:
5.0

Great job getting us a storage before we needed it thank you Uhaul

Joseph S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lesli r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
5.0

The customer service at this facility was excellent. The entire team was cordial and professional. I was greeted by name and the facility was always immaculate

Anthony F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Danny C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael m.  |  First Impressions 
Rating:
5.0

Jason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Great customer service.

Anthony F.  |  First Impressions 
Rating:
5.0

Everyone was nice, helpful, kind, courteous, great group. Thank you.

Paula B.  |  First Impressions 
Rating: