Customer Reviews for U-Haul Moving & Storage at Sample Rd

Rating:

1.0

Staff member is mean, attitude for no reason and was rude. Treats paying customers like shit. Please Train staff on how to improve customer service and the importance of building relationships when working with customers!

Rating:

5.0

Very nice customer service inside. The ladies were very nice and friendly.

Rating:

5.0

Staff is very professional and well mannered.

Rating:

5.0

Don't know the name of both ladies that help me but they were very helpful and nice. Thank You!

Rating:

5.0

I like the treatment

Rating:

4.0

I was disappointed during return of the vehicle. the manager did Not change the records to reflect true amount of gas in the vehicle( as promised). Before moving the truck I notified her the gas needle had less gas than what was noted in my paperwork. She told me she would chang it, but upon returning the truck I learned she didn't do what she promised. That's why I take photos prior to moving the truck!

Rating:

5.0

It rained the day we moved and all the items on the top shelf were wet because of a leak in the top left corner. I forgot to mention it when I dropped it off, but this would be something they need to fix. Everything else was good.

Rating:

5.0

Mabel is awesome!

Rating:

5.0

Speedy transaction to pick up vehicle. vehicle was clean and in good condition. When I returned vehicle check in took 5 minutes, Well Done

Rating:

5.0

Lower the mileage rate or consider discounts for seniors or even 1/2 day rates. To make one trip from Pompano to Plantaion ended up costing me close to $100.00 including the gas & I consider this to be unreasonable.

Rating:

5.0

Very quickly and easy to any equipment from uhaul.. thank you so much for everything

Rating:

5.0

Everything is great!

Rating:

1.0

Have the equipment that was reserved at the location prior to allowing someone to book there. There was no furniture dolly at this location & the GM told me I had to go elsewhere to get one. Then also added I had to drop the dolly off at that location & not hers with the truck. Which was a lie cause I told her to do a transfer.

Rating:

3.0

Get elevator for the storage upstairs

Rating:

5.0

Not much to improve upon, the staff was friendly and courteous, and it was a wonderful experience

Rating:

3.0

Windshield was dirty inside and out , and A/C wasn't working properly

Rating:

5.0

Everything worked out great thank you so much appreciate you guys

Rating:

4.0

The fuel ⛽️ amount was not accurate-twice now I've been overcharged for a fuel reading that was not true upon leaving with vehicles. Won't happen again. I asked the attendant to come look for herself and she brushed me off-wouldn't walk outside and check it and said they'd make an adjustment. That never happened.

Rating:

5.0

Everything went well thank you!

Rating:

5.0

My experience was great. I dont think you have to change anything. Keep up the good work

Rating:

3.0

I have to wait for around 10 minutes to see somebody in the store. Nobody was there during that time. It is fair to mention that once they arrived were diligent and nice

Rating:

5.0

The ladies from uhaul were so nice, helpful and explained everything we needed to know.

Rating:

5.0

Tow dolly was out of aligned but it worked well and definitely did the job great experience

Rating:

5.0

Nothing. Great experience

Rating:

5.0

Excellet

Rating:

4.0

Have rentals available when confirmed and don't overbook; you cause great inconvenience when that happens and disrupts people's plans

Rating:

5.0

Everything was good

Rating:

2.0

be punctual to schedules, have competent Employees who respect customers, and listen to requests because we are paying customers not borrowing thank you

Rating:

5.0

For my storage I Definitely Give it a Excellent

Rating:

5.0

Always an amazing staff at this location! Very pleased

Rating:

3.0

I think overall it was great the First lady I met in person was super nice and helpful but when they answer the phone they do not sound pleasant and welcoming, you can hear it in their tone of voice that they are not happy being there or wanting to help.

Rating:

5.0

Originally made reservation at location a stone's throw from where I lived, however that facility was no help. On advice from a kind person, we headed to Sample Road location, what a difference! Mabel and female coworker were very supportive professional, friendly, and exceedingly helpful. They made my day! I would definitely recommend anyone to go there! A thumbs up to them! A couple hours after, when returning the truck, the two other support staff were equally nice. Thank you U-Haul!

Rating:

5.0

Young lady working counter was amazing!

Rating:

3.0

The system glitched while ordering my ubox and the movers were ordered without the ubox, oddly. But uhaul fixed the problem promptly after calling them. Items arrived undamaged, on time, and safe.

Rating:

5.0

😁

Rating:

5.0

Staff was professional. Pleasant experience.

Rating:

3.0

Do not extra charge customers when they return just with hour later a motorcycle trailer

Rating:

5.0

We've rented from this location several times and have always been very satisfied with their vehicles and their excellent customer service.

Rating:

4.0

Nice, easy, straight forward, clean, fast

Rating:

1.0

The woman that called me was rude and kept talking over me, she ended up handing up on me and then called me back saying "we got off on the wrong foot". We both apologized for our attitudes, but when they called my daughter they were just as rude. EXTREMELY unprofessional and rude. Overcharged me knowing I turned in the car dolly early. No one wants to hold on to a Uhaul and pay over $50 a day, they don't try and understand what the customer is going through. She doe NOT represent the company is a good light...if it wasn't for me know and using Uhaul...A LOT...I would NEVER use Uhaul again. This manager, store is going to cost you money and customers.

Rating:

2.0

We returned the truck a day early. Called to inquire about the reimbursement, we're told the manager would get back to us and we never received a call. There was no explanation as to why we did not receive any type of reimbursement for the early return.

Rating:

2.0

My recent experience with U-Haul on 7-4-2023 left much to be desired due to a series of unfortunate mechanical issues I encountered during my rental. From a faulty transmission to inconsistent air conditioning, these problems significantly impacted my moving experience and overall satisfaction with the service. Upon arriving to pick up the rental truck, I was initially given a vehicle with a defective transmission. Merely five minutes after driving away, I noticed unusual noises and erratic shifting. Concerned for my safety and the well-being of the truck, I promptly returned to the U-Haul location. While I appreciate that mechanical issues can arise unexpectedly, it was disheartening to encounter such a problem right at the beginning of my rental journey. The U-Haul staff handled the situation professionally and promptly provided me with a replacement truck. However, my relief was short-lived as I soon discovered that the air conditioning system in the second vehicle was inconsistent in its performance. While it offered some relief from the oppressive South Florida heat at times, there were periods when the air conditioning struggled to provide adequate cooling. These moments of discomfort made an already physically demanding moving process even more challenging. Upon returning the truck and explaining the multiple mechanical issues encountered, including the defective transmission and inconsistent air conditioning, I was surprised to find that I was charged the full rental price. This lack of consideration for the inconvenience and frustration caused further marred my experience with U-Haul. Renting a truck for moving purposes should entail receiving a reliable vehicle that is fully functional. Unfortunately, the mechanical issues I encountered with both the transmission and air conditioning system not only hindered my experience but also raised concerns about the quality of the rental fleet provided by U-Haul. In conclusion, my U-Haul rental truck experience in South Florida was overshadowed by a series of frustrating mechanical issues. From a faulty transmission in the initial vehicle to inconsistent air conditioning in the replacement truck, these problems significantly impacted my moving journey. Furthermore, the disappointment of being charged the full rental price despite the multiple issues encountered leaves me questioning the level of customer service provided by U-Haul.

Rating:

2.0

I had a reservation for 11:30 and there were no trucks available all day they said. I had to go to another UHaul location and get a Cargo Van instead. I would of been homeless if I couldn't get a Vehicle to move. Very disappointed Even if it worked out in the end. I had to make multiple trips and pay more for a Van VS a 10ft truck.

Rating:

4.0

Everything is perfect

Rating:

5.0

🤔

Rating:

5.0

Nice people.

Rating:

5.0

Good customer service

Rating:

2.0

Paid for a dolly and never got it

Rating:

3.0

So complicated the way to return the truck, to many steps and taking pictures, the system take you out and have to start over again and again. Take to long time, it should be improve the system.

Rating:

5.0

I have no suggestions the rental and service met all my needs.

Rating:

5.0

Everything worked well. Nice people.

Rating:

5.0

Very easy process, both in/out

Rating:

3.0

Truck was not available at location I rented from. Web site say open until 7pm and they closed at 5pm.

Rating:

5.0

Excellent service and staff

Rating:

1.0

I called on the phone and specifically asked about a ground floor storage unit at a U-Haul rental place where I could rent a truck pick up the stuff put it in storage I was told yes we have one on the ground floor air condition unit no problem. I showed up rented the truck my mistake was not checking out the storage unit first went and got my furniture came back and was shown the storage unit which was on a half floor in between the first and second floor very strange setup but if you know this facility location you probably know what I'm talking about. When I went in back into the office and said that's not on the first floor I have to climb some steep stairs I have a couple big heavy dressers to put in there they said "no WE consider that first floor"... to which I replied no that's not first floor there are stairs going up to a second floor they said no second floor is above that floor you know arguing back and forth doesn't do anyone any good so I just canceled the storage unit on the spot right next door to Public Storage and rented a space for $20 less a month than what you were asking anyhow. So all in all it worked out for the best but I don't appreciate being lied to over the phone and to my face when I'm in there renting the truck in the storage unit. Therefore I cannot refer or recommend your location or facilities to anyone and give it a very poor overall rating.

Rating:

1.0

I was lied to on the phone by Michelle because she told me they had a ground floor unit for rent which is why I chose this location to rent the U-Haul truck from. Once I had rented the truck picked up the materials and came back to the U-Haul facility I was then shown the supposed ground floor storage unit which wasn't ground floor at all it was up 10 steps to a second floor level which I didn't want to carry all of the things in the truck by myself up to. I ended up going next door to Public Storage renting a ground floor unit 5 ft from the front door for less than what U-Haul was asking for that shabby Second Story location

Rating:

5.0

I could always count on Uhaul when needed🤩! Also, I would like to give a suggestion about maybe considering a "Customer Reward Program" so customers could gain something back according to services they use. Just a suggestion. Thank you.

Rating:

2.0

I have place my items in unit to go back there to get and it is not longer there. I let the staff know that some items was missing. I ask how are they are getting into the unit if i have the only key. In the beginning I had problems getting in the facility. At that time I told the staff. Thank you again to share my experience at this place

Rating:

5.0

I am a pain in but however the girls are very nice. I would recommend them, stop by and tell them you have a coupon. Sean

Rating:

4.0

Had a rough start. I was sold a first floor unit over the phone then when I went to move in, I was offered a second floor unit with only stair access. Being disabled (as I told the office before moving in) I required the first floor. I finally got in touch with the general manager after a lot of frustration with the office lady and he was able to work with me and satisfy my needs. After that, everything was a good experience.

Rating:

1.0

Your current manager was so very unhelpful I had to call your corporate office to get taken care of. You should listen to the many phone calls I had to make to that b...h. SO GLAD TO BE OUT OF UHAUL E Sample rd pompano

Rating:

4.0

I’ve been to this location twice now. Super friendly and helpful staff. Shane Horton definitely sets the playing field for exceptionally friendly customer service. Both times I’ve been to this location, they were super busy and some of the customers were very tough, but the staff rose above it and offered me and those that accepted it, above and beyond service. I can see this location could benefit from more staff, but they made the best of tough situations.

Rating:

2.0

They didn’t not have the unit it I reserved available when I came to the storage facility. The man working their couldn’t care less. Went to public storage for better service.

Rating:

5.0

Your staff is consistently helpful and stellar…very impressive!

Rating:

2.0

It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.

Rating:

4.0

Both at the rental and storage employee computers gave slight problems... causing delays.

Rating:

4.0

efficient, convenient and reasonably priced.

Rating:

3.0

Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.

Rating:

3.0

When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.

Rating:

5.0

I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete

Rating:

5.0

Great customer service from your staff in Pompano beach.

Rating:

5.0

Great experience.

Rating:

4.0

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

Rating:

5.0

Sabrina was outstanding-

Rating:

5.0

Manager is great. He is really on the ball.

Rating:

2.0

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

Rating:

5.0

The staff was so helpful and friendly Excellent experience

Rating:

5.0

She was s great helper !

Rating:

5.0

All good

Rating:

3.0

No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.

Rating:

5.0

The young ladies at the counter could not have done any better with my rental . .

Rating:

5.0

Vanessa was a lot of help from reserving the truck and space to checking out.

Rating:

2.0

It is what it was !!!

Rating:

2.0

Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .

Rating:

1.0

Needed repair, very poor lighting

Rating:

5.0

Friendly staff above my expectations.Thank you for a good service.

Rating:

1.0

I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc

Rating:

1.0

Your prize is cazy