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KENNETH FCustomer Reviews for U-Haul Moving & Storage at Sample Rd
Testimonials From Recent Customers
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Great service, timing, experience!
Ricardo LMake sure the equipment is 100 %
JESUS MStaff was excellent!
FRANK LHighest rating, employees were outstanding and super helpful! Store well organized and stocked. Can't say enough about my pleasant experience.
Dowzell S | First ImpressionsVery friendly staff
GERALD KThe people in Pompano were great. Very friendly and accommodating. The reservation went smoothly and my trailer was waiting for me when i arrived to pick it up. Highly recommend this location.
charles gSales associate inside young guy gave the vibe that he didn’t want to be there and didn’t want to be bothered and did not give a welcoming feeling
ADRIAN GArnold Lopez was amazing. Thanks to him my moving day was perfect. He was knowledgeable and polite. Thank you again for all your help Arnold. :)
PAULA DOutstanding customer service
Jorge MBueno
RICARDTO ATanisha & the older black gentleman (forgot nam, sorry) outside were extraordinary in helping me return my truck & open a jammed lock.
ANGENIQUE JWe arrived at our scheduled time to pick up a U-Haul truck, only to be informed that no truck was available. Since we relied on Uber for transportation to and from the U-Haul location, we had to spend additional time and money to travel to another location.
SHAWN GNo truck assigned to my order. Been waiting 2 hours and am now late. Called customer service and they were no help
Chaim RThe staff is friendly, fast and to the point .
RAYMOND SEverything was great from the rental to the return
WANAS WThe U-Haul website it doesn't retain all information that's typed in after you submit it. Had to convey a lot of the same info, I already provided when I went in to pick up the vehicle. Otherwise, the staff were courteous and professional while I was speaking to them.
Donald WTanesha treated me poorly on 2/28, and Darwin treated me poorly on 3/2. I will not be returning to this location. This location used to be wonderful!
VINA MTanesha and Darwin are rude and should not be in customer service.
VinaMarie PThe person checking me in was excellent very helpful. The only thing I wasn't happy with was that I reserved 3 weeks in advance for Boca close where I was and day before got email that had to pick up and drop off in sample, so was thrilled with that because still got charged for miles knowing that's why I wanted closer where I was and was not convenience for me. I got an email that will reimburse $50 so will see at final transaction. Overall truck and equipment in good shape. Gracias
GERMAN CKeep all same
THEODORE BMaintaining good service is very important
IDAIR DThe lights in the truck did not work other than that everything else was fine
Laurel SJust give them the same treatment your gave me, you guys are awesome. Gracias
RENAUD SVery nice place. Very professional.
Clovis SPeople very pleasant and helpful
JAMES MShort staffed
ERIC CN/C
LEMAIRE LI have been coming to U-Haul for years now, and I have Miss Tenisha that takes care of me and I would recommend her to all of Broward County cause she’s the best, I appreciate coming to do business with U-Haul. I would never go anywhere else keep up the good work, Tenisha you’re the best.
John WCustomer parking is in short supply.
ROBERT EWent as close to "plan" as any move that I have had to make.
ROBERT MWe made a reservation at the Andrews location and when we arrived to pick up the truck they already rented away, therefore they sent us to the Sample and us 1 location that is very far from my house instead sent us to a closer one that we discover on our way back with the truck. The Andrews location didn't register our payment and the second location has to start all the procedures and when we arrived to the storage location the employee was ready to leave n close the place he gave us 5 minutes only and after I explained our ordeal with your company he fell sorry and gave us a temporary door code. Otherwise if we do inject day we haved to pay for the whole month and that's why we had to employ the place on Sunday. Your company is very stressful company to deal with.. don't know what happened with your company used to be very reliable but your choice of employees is very poor and your company reputation is suffering.
GLENDA QEasy, professional and convenient.
ERIC CKeep up the good work in a busy, convenient location. Friendly helpful staff.
STEPHEN DExcellent service
DOROTHY HHire more people to work or give a raise to the lady and the guy that is working there by themselves. She was excellent at managing the people coming in to rent and return the trucks. Very efficient and quickly she was able to get a lot of people out the door props to her.
LUIZA RNada
JOSEPH RWomen at the front desk were excellent and professional.
Geoffrey MThis trailer needs tlc Very rusty trailer door cambar
Llubitza PFast and friendly
DAVID DThey charged me a lot of money for no reason they don't sent a final receipt to me to explain my charged
DAVID VVery good thank you
Adriano LThank you for the excellent service
Marco OVery nice friendly staff
Llubitza PI have to dispute the double charge on my credit card. this is the second time they they do this but this time I can prove the return time.
MARIE KMade reservation for truck and dolly. Got to store and no dolly available for rent but a stack of them for sale ???
RICHARD JMake sure the equipment is properly maintained. The vehicle was making all kind of horrible noise. It sounds as if it was about to fall apart. I could not even hear the voice on map quest, it was just that loud; plus the rented dolly has Diseil grease on the bottom and messed up some of my furniture
Darance GPlace still like pee and not clean
JIMIMA GI HAVE TO INFORM YOU THAT I RENTED THE TRAILER ON NOVEMBER 19TH AND LEFT UHAUL AT 11AM. I RETURNED THE TRAILER THE SAME DAY AT 7:40 AND I HAVE BEEN CHARGED FOR 2 DAYS. THE 285 MILES RETURN COULD EASILY BE DONE IN 8 HOURS INCLUDING TIME TO LOAD THE ITEMS PURCHASED PLUS TIME TO GAS-UP AND EAT. THE TRAILER WAS BACK AT UHAUL AROUND 7;40pm THE SAME DAY. WHY WAS I CHARGED FOR 2 DAYS??? I BELIEVE YOU HAVE CAMERAS AND YOU COULDD EASILY VERIFY THE TIME OF MY RETURN. I WAS AT UHAUL TO REPORT THE MISTAKE AND WAS TOLD THAT THE MANAGER WAS TO SEND ME AN EMAIL CONFIRMING THE CORRECTION AND REFUND. I HAD ALSO RETURNED AN UNUSED AND UNOPENED ITEM I HAD BOUGHT AND I DID NOT ALSO GET THE REFUND. I NEEDED TO PICK UP SOME ITEMS I HAD BOUGHT AT Insight Auctioneers IN SEABRING. IT IS 143 MILES FROM POMPANO AND WE USED HIGHWAY 95 TO RIVIERE BEACH, THEN ROAD 710 TO OKEECHOBEE AND 98 TO SEABRING. I AM NOT AWARE OF ANY TOLL ON THESE ROADS. PLEASE VERIFY THE ADDITIONAL CHARGE AND ADVISE. Marie Khonat 954-938-2051 contact@agsfl.com
MARIE KJust keep up the wonderful work.
Bernadette DLove the location. Staff always kind and professional!
VICKIE RThe service was excellent
DEOCTAVION SFirst of all, I was supposed to pick up at the location. They did not have the equipment. The equipment was picked up an hour and a half later by us and charged at the time we went to the first location then I needed to deliver the equipment down south they rated me for 80 miles One way wound up spending another 53 miles also kept the truck for three days total but only drove it from Pompano Beach to my address here at 232 St. Wound of costed me $325 for a day I could've went to Home Depot and got it cheaper with their trucks.
Erica RIsac was so amazing and understanding to my issue. It's a hard job to keep people happy BUT HE UNDERSTOOD THE ASSIGNMENT! ENJOY YOUR HOLIDAY ISAC B
TALIYA AVery nice staff, helpful and polite
Carole B | First ImpressionsNice
WILMENE BTruck was extremely poorly maintained. Had to drive with wheel pulled hard to drivers side constantly due to bad alignment, tires or some other issue. Check engine light came on after the first half of my 100 mile trip. The tow/haul mode also would constantly turn its self back on. Engine was loud and noisy and obviously in need of serious work.
Bennie AAll excelente. Good people work in that place
RICARDO PI think UHaul could do a better job at making sure the Equipment is at location of reservation rather than having to search all over for the Equipment that’s been reserved at your location
BENJAMIN LI rented a storage space for 2 years and have no complaints. Everything went smoothly. I'm very grateful.
Anthea R | Overall ExperienceI don't believe that your service needs improvement.
ROBERT YThe steering wheel needs repairing
Amanda GI moved out over 10 days ago.
Danny C | Overall ExperienceThis Pompano Beach location is simply amazing
Sheena C | First ImpressionsI moved out of my union due To lack of elevator and non-helpful staff. I would never recommend a facility with this staff and lack of elevator to access upper floors with heavy furniture
EDWIN M | Overall ExperienceThe general manager Patrice Falcomer goes up and beyond her duties to make u feel welcomed, she really is very efficient at what she does, she tries her very best to satisfy her customers needs. Anyway I enjoy using U hauls storage. God bless to all stay safe. Melissa C
Melissa C | First ImpressionsGreat customer service.
Varick D | Overall ExperienceThe online booking was amazing and effortless, the issue arrived when I went to my unit. It was a man in the hallway on the floor that was charging his phone when I went to my unit I noticed the lock and the storage beside mines was open and filled to the max, with food and unsanitary items. I asked the man if he knew were I could grab a key and to my shock he had a key ring with about 50 plus keys on it and he used 1 to open my unit that had some storage bins of his in it. He removed his bins and asked me not to tell. I felt un easy knowing that he had all the keys so after moving in, I went down stairs to discretly tell the work it was a lady that a man in the hallway, before I could finish she yelled "hes not homeless, he rents the storage beside yours". I then said well he has all the keys to the locks, she told me there aren't any keys to the locks, I reminded her that I had just came down to purchase a new lock, after he gave me the old lock and keys to the one that was originally on the storage. She stormed off to go investigate, I asked her to please not tell him that I saw him with the keys to the lock because his unit is directly next door to mine and I'm a single female.
Keeunsha B | Online Move InStaff is very professional and well mannered.
manuk t | First ImpressionsFor my storage I Definitely Give it a Excellent
MARTIN P | Overall ExperiencePaid for a dolly and never got it
Roscoe S | First ImpressionsI called on the phone and specifically asked about a ground floor storage unit at a U-Haul rental place where I could rent a truck pick up the stuff put it in storage I was told yes we have one on the ground floor air condition unit no problem. I showed up rented the truck my mistake was not checking out the storage unit first went and got my furniture came back and was shown the storage unit which was on a half floor in between the first and second floor very strange setup but if you know this facility location you probably know what I'm talking about. When I went in back into the office and said that's not on the first floor I have to climb some steep stairs I have a couple big heavy dressers to put in there they said "no WE consider that first floor"... to which I replied no that's not first floor there are stairs going up to a second floor they said no second floor is above that floor you know arguing back and forth doesn't do anyone any good so I just canceled the storage unit on the spot right next door to Public Storage and rented a space for $20 less a month than what you were asking anyhow. So all in all it worked out for the best but I don't appreciate being lied to over the phone and to my face when I'm in there renting the truck in the storage unit. Therefore I cannot refer or recommend your location or facilities to anyone and give it a very poor overall rating.
DONALD C | Overall ExperienceI was lied to on the phone by Michelle because she told me they had a ground floor unit for rent which is why I chose this location to rent the U-Haul truck from. Once I had rented the truck picked up the materials and came back to the U-Haul facility I was then shown the supposed ground floor storage unit which wasn't ground floor at all it was up 10 steps to a second floor level which I didn't want to carry all of the things in the truck by myself up to. I ended up going next door to Public Storage renting a ground floor unit 5 ft from the front door for less than what U-Haul was asking for that shabby Second Story location
DONALD C | First ImpressionsI could always count on Uhaul when needed朗! Also, I would like to give a suggestion about maybe considering a "Customer Reward Program" so customers could gain something back according to services they use. Just a suggestion. Thank you.
Yaslin L | First ImpressionsI have place my items in unit to go back there to get and it is not longer there. I let the staff know that some items was missing. I ask how are they are getting into the unit if i have the only key. In the beginning I had problems getting in the facility. At that time I told the staff. Thank you again to share my experience at this place
linda a | Overall ExperienceI am a pain in but however the girls are very nice. I would recommend them, stop by and tell them you have a coupon. Sean
sean c | First ImpressionsHad a rough start. I was sold a first floor unit over the phone then when I went to move in, I was offered a second floor unit with only stair access. Being disabled (as I told the office before moving in) I required the first floor. I finally got in touch with the general manager after a lot of frustration with the office lady and he was able to work with me and satisfy my needs. After that, everything was a good experience.
Rick W | Overall ExperienceYour current manager was so very unhelpful I had to call your corporate office to get taken care of. You should listen to the many phone calls I had to make to that b...h. SO GLAD TO BE OUT OF UHAUL E Sample rd pompano
SAMUEL W | Overall ExperienceI've been to this location twice now. Super friendly and helpful staff. Shane Horton definitely sets the playing field for exceptionally friendly customer service. Both times I've been to this location, they were super busy and some of the customers were very tough, but the staff rose above it and offered me and those that accepted it, above and beyond service. I can see this location could benefit from more staff, but they made the best of tough situations.
Rebecca U | First ImpressionsThey didn't not have the unit it I reserved available when I came to the storage facility. The man working their couldn't care less. Went to public storage for better service.
Kathleen D | First ImpressionsYour staff is consistently helpful and stellar…very impressive!
MELVIN J | Overall ExperienceIt was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.
Gia F | First ImpressionsBoth at the rental and storage employee computers gave slight problems... causing delays.
Varick D | First Impressionsefficient, convenient and reasonably priced.
Timothy H | First ImpressionsCard reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.
michael m | Overall ExperienceWhen I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.
Craig M | Online Move InI was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete
Steve F | Overall ExperienceGreat customer service from your staff in Pompano beach.
Elliott M | First ImpressionsGreat experience.
Jeffrey J | Overall ExperienceWe arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,
Kay M | First ImpressionsSabrina was outstanding-
mary l | First ImpressionsManager is great. He is really on the ball.
CHUCK S | Overall ExperienceIt was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.
michael m | First ImpressionsThe staff was so helpful and friendly Excellent experience
nadine t | Overall ExperienceShe was s great helper !
Rosina L | First ImpressionsAll good
Arthur V | Overall ExperienceNo elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.
debra k | Overall ExperienceThe young ladies at the counter could not have done any better with my rental . .
ELIZABETH K | First ImpressionsVanessa was a lot of help from reserving the truck and space to checking out.
Dan W | Overall ExperienceIt is what it was !!!
DEON L | ReservationYour employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .
james h | ReservationNeeded repair, very poor lighting
CALEB F | Overall ExperienceFriendly staff above my expectations.Thank you for a good service.
Maria H | Overall ExperienceI hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc
NANNETTE J | Overall ExperienceYour prize is cazy
eddie a | Overall Experienceunderstaffed and long waits
Jason C | Overall Experience