Customer Reviews for U-Haul Moving & Storage at Sample and Powerline

2,695 comentarios

2150 W Sample Rd   Pompano Beach, FL 33073

(954) 946-3711

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(954) 946-3711

2150 W Sample Rd
Pompano Beach, FL 33073

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

It took an hour and a half to check in my vehicle and receive a receipt. Poor customer service.

Lawrence F. 
Rating:
1.0

We had 2 boxes and one got lost. Noticed the box was missing when we got the delivery notice. We had to make about 10 calls to the Pompano location and each time, we were on hold for at least an hour. When we called, waited 90 minutes, and finally got a person to answer, we explained the situation. The office person would say that they will look and get back to us. They never got back to us. It was only by calling over and over, that we ever got any information. The destination site was a completely different story. We called them they answered within a minute, got us the information and returned our calls.

Robert V. 
Rating:
4.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Joan V. 
Rating:
5.0

Customer did not leave a comment.

Joan V. 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Online Move In 
Rating:
5.0

Very pleasant people

Wilfredo L. 
Rating:
5.0

Customer did not leave a comment.

Rosemary S. 
Rating:
2.0

Didn't get call back on two cancelled orders twice an the truck had claim sticker's all over it no videos for me to hook up car dolly I had to look it up!! Plus I guess the car dolly I got had a bad tire on it I checked it the morning we Left the hotel an things were ok. I had been checking things out in Memphis Tennessee rest area an tread was coming off we waited for emergency roadside service and it took 4 hrs to get us back on the road

kenny L. 
Rating:
2.0

I have rented from this site before and it was great. But this time I rented a Van and it was super dirty, with a bad smell and even after using it we had an exaggerated itching in the body. We made the comment to the staff that received us unit and we hope that they listen to the suggestions of the clients. On this occasion I was not satisfied with the rent.

Maria F. 
Rating:
5.0

Customer care in both florida and indiana was awesome. From the office staff on the phone to the drivers who delivered and picked up the box, everthing was great!

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Excellent service

Gregg R. 
Rating:
3.0

Delivery to my home was 8 days late. I had to initiate communication after each time I was given a new delivery date, the first time I was told the driver was in the hospital ( No one reached out to tell me there would be no delivery. The next delivery window, again no delivery, again no one extended the courtesy of letting me know. When I called them, I was told they were overbooked and my delivery would be delayed yet again. The 4th delivery date, I again waited and nothing showed up, again I had to call and wait on hold to be told, Oh, we cannot deliver because our forklift is broken. I especially find it unacceptable that no one extended the courtesy to inform me after each excuse. When I asked about the $50 per day late fee, I was told since the uboxes arrived at their location it was not valid. What? Doesn't make sense. the kids and I slept on the floor without our belongings and were miserable, in addition, I spent money to buy things I already had in the boxes. It cannot be true that's long as the boxes arrive at the uhaul location the $50 per day late fee does not apply, your belongings could sit there for weeks creating a huge inconvenience, but according to several representatives, they are NOT late. I will continue to contact you directly and research my options in the hope of being compensated. Based on my experience I would not recommend using this service.

David D. 
Rating:
5.0

Customer did not leave a comment.

Mayra V.  |  Overall Experience 
Rating:
5.0

Good job team

RAY D. 
Rating:
5.0

Customer did not leave a comment.

Aimerance P. 
Rating:
4.0

Customer did not leave a comment.

micheal N. 
Rating:
4.0

Customer did not leave a comment.

jutaine I. 
Rating:
5.0

Thank you for long term secure storage

Christopher B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kezia K. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
1.0

This location gives U-haul, as a whole, a horrible reputation. The employees lack professionalism and courtesy. There is also a lack of communication. This is a huge training issue that needs to be addressed IMMEDIATELY!!! They also need to do better with securing their fleet of vehicles being that we were told that they keep getting stolen. (Including the one that I reserved) Changes need to happen sooner than later!!

Javier S. 
Rating:
4.0

They forgot to give us the moving blankets, and it took a long time to hitch the trailer because the tool couldn't be found.

AnneMarie D. 
Rating:
3.0

Make sure driver and passenger seats are clean. Deodorize the cab. Clean Windows front and side windows. Check All tires for equal wear, the van I rented had driver side tire very low tread, dusty interior and windows, and strange oder.

Michael M. 
Rating:
3.0

Staff unfriendly and SLOW. Time is money and to drag your feet on a Saturday morning!!

Helena G. 
Rating:
4.0

The Van appeared ro be clean but found sticky stuff on cup holders that seems to have been there for years. Also its very annoying to receive van half full. Location os well set up and with large inventory. Location was very clean. Staff helpful

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Christine S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Jesus N. 
Rating:
4.0

My overall experience was good, however, each time I called, the computer was slow. It took a long time to get an answer to my questions, because the computer was slow. It is impossible to talk to your local UHaul by phone, you have to go to the site. After going there, they are so busy it takes a long time to talk to anyone. Each time I called, I was given a different price for the same service. I'm still not sure if I was charged correctly. However, almost everyone I spoke to was very pleasant and easy to deal with, even when they didn't know the answer, they were nice about it. I packed the box myself and everything was in perfect condition, when it arrived. No damage at all. The box arrived on time and was picked up on time. Moving was made much easier. There are other moving companies out there that do the same thing, but your prices are very competitive and UHaul is a name that I trust. I would definitely consider using you for my next move, but please, please hire more people at your local locations and hire some good techs for your computer program as I think you are losing a lot of business because of it.

Alma M. 
Rating:
1.0

Total disaster. Get it together people. There is no key drop box as advertised.

David W. 
Rating:
1.0

Employees do not care and they are quick to lie about the problems . The general manager was quick to fix the problem that His employees created. Start treating your customers with some respect.

SCOTT S. 
Rating:
5.0

love the way everything play out. everything was on time will use them again for sure.

Cassandra C. 
Rating:
5.0

Customer did not leave a comment.

Patricia L.  |  First Impressions 
Rating:
5.0

Shane Horton the U-Boxes manager was the best and made all the necessary corrections to ensure our boxes were scheduled and ready to go. Christine Mora, the scheduler did an excellent coordinating the deliver and have the drivers on time at our location for the drop off. Yes this was one of the most enjoyable move we ever had. Shane Horton and Christine Mora were fast, efficient and careful with our belongings. I would highly recommend their services.

Cedric mary H. 
Rating:
4.0

Person was too slow; need more supervision for new employees. Ample dolleys but storage is not cool enough.

Allison S. 
Rating:
3.0

Don't overspray the inside of the vehicle with cleaning agent it looked like puddles of water on the floor and door handles it smelled not clean but like bug spray.

Rafael Q. 
Rating:
1.0

Truck was reserved in advance and on pick up day, truck was not available.

Nelson S. 
Rating:
1.0

Yall overcharge me

REUBEN C. 
Rating:
4.0

No issues except for the employee stating that I was required to take insurance coverage which was not a true statement. Other than that it was a smooth process.

Adema V. 
Rating:
4.0

The transporter that rented to me need air in the tire which they did supplied the air, but before we reached our destination the tire was beginning to loose air so it slowed up our drive time, but through the Grace of God we mad it dangerously but safe.

Nathan I. 
Rating:
5.0

Customer did not leave a comment.

alf D. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
1.0

Train employees on customer service skills. Ask employees to not eat at the counter while waiting on customers. Provide clean trucks. Have employees inspect trucks with customers prior to rental to avoid customers being responsible for previous damages caused by other customers.

Denise T. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

When program a appointment plus supply purshase via web, link the rental with the supplies at the same place.

Roberto Q. 
Rating:
4.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REUBEN C. 
Rating:
5.0

Always a great experience at this location. Friendly staff and Clea trucks.

Michelle W. 
Rating:
1.0

Second time I have a gas related problem in this location. First time, they marked a quantity of gasoline in the contract, when I started the truck it was below the informed. I went back inside the store to communicate and they were making jokes about how it wasn't a big deal. Second time (now) they are charging me for gas, saying I should have returned with 1/4 and I didn't. I didn't return it in the app, but I have the receipt from the gas station. Anyway, I've been renting in uhaul for a long time, and I'm incredibly disappointed. The service at this location is terrible and makes me feel ripped off.

Jose C. 
Rating:
5.0

Good morning, gentlemen, the only inconvenience we had was that the lady who attended us never told us what we had to do in case we arrived and it was already closed. For that reason we had inconveniences.

fernando L. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
1.0

Customer did not leave a comment.

Kamran M. 
Rating:
1.0

Be honest with customers when there's an issue. Instead they lied to me and changed times without letting me know.

Kristen F. 
Rating:
4.0

If uhaul had one hundred Blad's this would have been a 10. He is knowledgeable, caring of our needs, takes his time to make sure it's right and the customer is satisfied. Hopefully, the staff becomes a product of their environment. He's awesome 👌

Matthew D. 
Rating:
3.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

ANDRADE D.  |  Overall Experience 
Rating:
5.0

Great service. No question about! Thank you

Mauro D. 
Rating:
4.0

I selected a location for my Uhaul pick up. When we went there, they didn't even have us in the system & they only had 1 truck reserved all weekend. They sent us down the street & that location did not have our name in the system either. Then I received a text with a different location & the guy working at the 2nd site kindly sent us to the correct location. However, although they had our reservation no trucks were available as many hadn't been returned. Staff was SUPER polite & as helpful as they could possibly be. An hour or so later, the woman who helped us called to see if we still wanted the truck & we took it. Thanks to her, our moving day worked out. She deserves a medal! And Uhaul has to make online reserving much better. Rough start but it worked out.

Tina B. 
Rating:
4.0

Customer did not leave a comment.

Yasmin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryon R. 
Rating:
5.0

Customer did not leave a comment.

Marcelo C. 
Rating:
5.0

Customer did not leave a comment.

Manual M. 
Rating:
4.0

There was no A/C in the 26' truck I was given and paid over $2,000 to rent. I had to drive 16 hrs with no A/C and it was a bad experience.

Amy D. 
Rating:
3.0

The parking lot entrance was blocked by u boxes, so I was unable to get in and have to back out in reverse towards upcoming traffic. they should have placed a sign or employee to warn incoming customer about this issue. Finally when turn around and get to the return area I have to park in the opposite direction due to previous issues related above. I have to wait a lot of time to drop off the truck. Terrible customer service.

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

dan O. 
Rating:
4.0

If I owned this company I would have more employees at the front desk and sell like hell Adam was swamped and it showed...

John D. 
Rating:
3.0

Furniture pads did not arrive with the pads from Pompano. Nor did my supplies. I had to to the Pompano location. As a matter of fact, the first two U boxes delivered to me had locks and someone else goods. She had to take them and return with a second trip for empty containers The Georgia location was excellent in all matters.

Nick S. 
Rating:
4.0

Customer did not leave a comment.

Romulo R. 
Rating:
3.0

Honor pickup location request. I was sent to three locations over two days before I secured an auto transport. Unacceptable.

David N. 
Rating:
1.0

I was improperly charged $537 for a replacement truck for the one that broke down 9 days earlier. They just randomly charged me $25 for Cleaning! I only drove the truck 10 miles! Terrible customer service, it took over an hour for them to get me the replacement truck which was supposed to be free and then they just charged my credit card on file for $537 without my approval. Still trying to resolve this over a week later just get transferred from person to person AWFUL

Melissa Z. 
Rating:
1.0

Customer service representatives need lots of training. It was extremely difficult to get issues resolved. Tok many to go into

Carmen T. 
Rating:
1.0

You can be more reliable canceled my original pods the day before .you lost my pods in route and you couldn't deliver my pods I I had to send Movers over to Uhaul warehouse and pick the stuff up myself the worst experience I've ever had your company needs a lot of work

Steven K. 
Rating:
4.0

I have no complaints. I would use this service again

audrey F. 
Rating:
5.0

Pompano was amazing, once it left FL to SC, it was a mess, I had to call the manager of Asheville, NC several times.

Kelly C. 
Rating:
1.0

Truck was dirty inside and was really out of alignment master technician here 40 years. When picked up truck empty was pulling right once loaded even worst had a hard time keeping it straight with trailer one the back. The whole crew in the lot made up of kids learning no one knew how to hook up trailer. Then the one guy who did had an attitude and said if I do this you have tip me. Never have I been treated like this in my life. If I did this to my customers at Toyota Of Hollywood I would be terminated. Never renting from this Uhaul again and might not ever rent Uhaul again.

John C. 
Rating:
2.0

I don't recommend it to anyone the attendants are very stupid, we can all see in their faces that they are not happy to serve customers, they are only at work out of obligation I also have a company and people working for me, but if I had some employees like Uhaul I would have fired by now, sorry for my outburst

ELEIELSON P. 
Rating:
5.0

Customer did not leave a comment.

Aloude E. 
Rating:
4.0

Customer did not leave a comment.

Eliot A. 
Rating:
5.0

Customer did not leave a comment.

FREDERICO J. 
Rating:
5.0

Customer did not leave a comment.

JULIANNE B. 
Rating:
3.0

I requested access to the pod on several occasions. And got there with the movers and it was still in the warehouse. Adam was very helpful he went and got down for me. I don't know why it wasn't ready. But that was unacceptable.

Pamela M. 
Rating:
4.0

There was only one customer service person at the counter, there were four people waiting to get their rental. Finally a second person showed up just as the line was starting to grow more. Even though this was a Sunday, people still require rentals.

Alfred R. 
Rating:
3.0

Most frustrating experience with Palm Beach Gardens location. THey called the day before to tell me i did not have a truck!!! I reserved 2 months prior. The central uhaul was useless!! they made us drive another hour away with the promise of a truck at 7 am in the morning when we originally reserved. We drive there no truck!! we wait 5 hours for a truck that we utltimately get at noon. wasted the day! IT was not this pompano beach locations fault- they did not have the truck- and did give us a truck at noon. BUT UHAUL as a company. HORRIBLE experience. Will never ever rent again. If you reserve a vehicle months in advance it means nothing. SOO angry.

Tatyana G. 
Rating:
3.0

The a/c in the truck wasn't working. Only hot air was coming out of the vents. There was no other trucks available for me to swap into. I had to drive 4 hrs with hot air blowing at me.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Irvin L. 
Rating:
2.0

It took 5 minutes for one of the 3 people standing around the front desk to acknowledge me. It wasn't clear where to park the truck so I pulled it in a space in the lot. One of the employees said I had to pull it around and I told him that I was done and he could pull it around. It was not what I expect in terms of customer service after spending tthousands of dollars. Again after drinking all that way without air conditioning I wasn't in the mood for an attitude

Steve P. 
Rating:
4.0

Customer did not leave a comment.

Rolland B. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

I received the truck with half the fuel tank, I forgot and returned the full fuel tank, I spoke to the person who answered me about the fuel she told me that she does not refund the difference, I was simply upset with u-hol.

CARLOS A. 
Rating:
2.0

Customer did not leave a comment.

Ahmed D. 
Rating:
5.0

It's all good!

FABIO G. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
5.0

You guys were very friendly and knowledgeable. I would recommend this concept to anyone. we started in Fort Lauderdale to Buchanan Michigan and everything was done on time. The ladies that were operating the equipment were awesome,impressive. Thank you so much for your service

Rosemary R. 
Rating:
5.0

The gm was extremely helpful and friendly

Derek H. 
Rating:
2.0

No area w a sign that shows you where to drop your keys

Brandon B. 
Rating:
2.0

The personnel were attentive and kind. On the other hand, the facility was very congested with storage boxes and other equipment all around the driveways. It was hazardous to navigate around the facility.

Larry V. 
Rating:
5.0

Customer did not leave a comment.

ISTVAN N. 
Rating:
5.0

Customer did not leave a comment.

Carlos J. 
Rating:
5.0

Customer did not leave a comment.

Bruno M. 
Rating:
1.0

Reserved online to have rental ready to go at selected arrival time. Was not the case. Front desk staff lazy and pointed me to go find the truck myself "over in that row." Truck wasn't even there. Had to walk all the way around the other side of the storage lot where it was basically hidden and not around any other rental vehicles. The truck smelled and seat belt was gross to touch. When returning truck (before the max time) at 2 pm I drove the truck into designated area and waited as sign said for someone that is to come out and assist. NOBODY came. I had to walk inside where I found the front desk staff shooting the breeze with another employee. When I gave her back the key she stated that I'd get the bill later bc the attendant is on lunch. Really, at 2pm? Just lazy customer service here at this location and bad attitude like they don't care. Won't rent from here again!

Corissa S. 
Rating:
5.0

I think the app need some adjustment, because when I finished the return the app Tried to charge me again and I payed before the pick it up already.

FABIO G. 
Rating:
1.0

Change the way for extending a rental. I think it's very flawed that I can rent the uhaul for 23 hours and pay a set price but when I rent for 6 hours then need to extend for another couple of hours, I'm charged double. I tried reaching out to my rental location multiple different ways such as phone call, chat and email and when I finally did get a reply it was from an employee with a nasty attitude asking why I'm not there yet and someone else needs it for his trip to Tampa. I'm not sure if I'll be using uhaul agai .

Marcus D. 
Rating:
5.0

Customer did not leave a comment.

Mario Z. 
Rating:
4.0

The staff was friendly and professional. However, two issues. First, there was only one person processing pickups. I was there at my pickup time, someone without a reservation was there with the single rep and took over 30 minutes while others were waiting. Either get more counter folks, or prioritize those with reservations. If I am there at my pickup time, and am forced to wait pushing my pickup time further out, then my contract should have the return time similarly pushed out by the same amount. Second, the person giving me the trailer and hooking it up - was not even going to do a tail light check. When I asked him, he huffed as if it was additional work for him. It should be standard as part of a safety check that the trailer is functioning correctly, and the tow vehicle is likewise.

Howard A. 
Rating:
5.0

Customer did not leave a comment.

Marie F.  |  Overall Experience 
Rating:
5.0

Great place to keep a camper. They have covered spaces and electricity that is included in the storage fee.

James W.  |  Overall Experience 
Rating:
4.0

The only thing I wish were handled differently is to explain the move out process. I thought I might have received a refund because I moved out in the middle of the month. I was told that does not occur.

Lorna D.  |  Overall Experience 
Rating:
5.0

Always above and beyond.

Bruce N.  |  First Impressions 
Rating:
5.0

Victoria was AMAZING & extremely helpful!!!

Lynn B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful although phone hold times were excessive

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Good customer service

annette m.  |  First Impressions 
Rating:
5.0

Great proactive customer service.

Jason P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya P.  |  Overall Experience 
Rating:
3.0

Everything from Uhaul was a great experience the only problem I have is the headlights went out during our drive from Jacksonville to Ft lauderdale and we had to pull over and get a hotel because we could not drive. Thankfully my boyfriend is mechanically inclined and figured out it was a fuse and we bought it and fixed it but I don't think that should have been on us and somehow at least been reimbursed

David R.  |  First Impressions 
Rating:
5.0

The storage facility staff was professional and provided excellent customer service!

Dwight N.  |  Overall Experience 
Rating:
5.0

I had an extraordinary experience with this company. All employees were very professional , helpful and knowledgeable. I'll definitely use this service again.

Elisabete C.  |  Overall Experience 
Rating:
3.0

You are a corporate entity that charges convenience fees for absolutely everything. I even saw a cart fee if you don’t return it to the designated area for like $15.00. You squeeze pockets at every corner. Luckily, I am in a place in my life where I can afford all this. Many others, not so much. I don’t believe your profit margins accurately represent what you are offering. When is capitalism going to come full circle? When are you going to stop working for corporate America? You are better than that, U-Haul employee. You are better than that. Seancarlbowman@gmail.com

Sean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrance T.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Shamora W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul c.  |  First Impressions 
Rating:
5.0

Great Experience everything went well.

Gregory E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Albert A.  |  Overall Experience 
Rating:
3.0

some of the staff was rude..

Kurt K.  |  Overall Experience 
Rating:
5.0

Na

JOHN P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Khadija M.  |  First Impressions 
Rating:
2.0

Extremely dissatisfied that U-Haul decided to not install 30 amp power to the covered RV spaces as advertised and that it took 2 years to get the unreliable 20 amp service installed. Gate is often open during the day allowing anyone entry.

Stephen D.  |  Overall Experience 
Rating:
2.0

The hours on Christmas Eve were shorter but not listed on the phone and we’re not discussed via my booking by phone. Then 2 days later when I tried to access my one- month free storage they could not find my reservation, then was told they overbook and it’s first-come:first/serve. I had to come back again the following day(!) to get the trailer unhitched as no one could do it the prior day. I was able to get the storage so I’m grateful it turned out well….

JULIA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Murray B.  |  Online Move In 
Rating:
4.0

Air conditioning was not kept cool enough to protect all items from damage

alexandria s.  |  Overall Experience 
Rating:
5.0

Great experience!

JLM E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Diana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miko J.  |  Online Move In 
Rating:
5.0

As long as you have a Reservation you have NO PROBLEM.

Kimberly F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yves G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EVILENE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc b.  |  Overall Experience 
Rating:
1.0

The experience was a mess from start to finish. We had a reservation and had to delay our move because U-Haul did not have a truck even though we booked and received an email in advance. Just a disaster.

Nadine N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randolph p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james t.  |  Overall Experience 
Rating:
5.0

Only issue is the parking for loading dock.

geovanny s.  |  Overall Experience 
Rating:
5.0

Staff was always helpful and very pleasant. Great team at this location!!

SUSANNE R.  |  Overall Experience 
Rating:
2.0

Honestly I always use U-Haul for my business but with this experience I don’t think I will move forward with a corporate account with them again.

Micheal R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean M P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIE MARTHE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darrell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKIE C.  |  First Impressions 
Rating:
5.0

Manager Adam was fantastic! He went above and beyond! We traveled from Canada and he was so patient and accommodating! Associate Sheri was such a delight to work with as well she was very professional! Thank you guys soooooo much! Beyond appreciative of your services!!! 5 stars!!!

Douglas G.  |  First Impressions 
Rating:
5.0

Staff was very helpful. Especially Julianna was very patient.

ALEXANDRE J.  |  Overall Experience 
Rating:
3.0

I was rather disappointed on move-out day when I made a reservation to pick up and return a 5x8 covered trailer at this location, and when I arrived, I was told that they had no such trailers here and I had to drive 6 miles away to get one. Really guys?

Matt T.  |  Overall Experience 
Rating:
4.0

Each time I went to 1 of 2 units there was something in the way of the unit. The front unit there was truck parked against the unit, in the back unit there was large creates that needed to be moved.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakichea R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
2.0

This location is over crowded! Trucks always blocking the entry way of units. Most of the time nothing can be done. Too many pods all over the facility. Used to love it now a complete inconvenience.

Jacques B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
4.0

Carlos the maintenance guy is an awesome team member and I'm really thankful he is part of your team.

ryan e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yves G.  |  First Impressions 
Rating:
5.0

Unbelievable service

Frank p.  |  First Impressions 
Rating:
4.0

Staff very attentive and explained everything from a to z the one in sample rd and the one in coconut creek area I will recommend it to my friends 👏👏

Jose C.  |  First Impressions 
Rating:
4.0

It would have been helpful if the staff provided instructions on how to check into my unit so the alarm did not go off. I had to learn the steps from other renters that happened to be on the same floor with me

Monica S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Faith R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradford H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHELDONS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FERNANDO C.  |  Overall Experience 
Rating:
5.0

Fantastic staff and facilities. Would definitely recommend and use again!

Brian L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
4.0

The only thing I do not agree with is not having a staff member break locks if key is lost. Sending them to a locksmith is very costly when you can also have a in-house person to do that and gain extra costs by surcharge

Roberto P.  |  Overall Experience 
Rating:
5.0

I really appreciated uhaul for having 3rd party movers on the website that I could use to help me moved. I used Moon Movers twice and they are excellent!

jasmine p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anita G.  |  Overall Experience 
Rating:
5.0

The staff were very welcoming friendly and helpful. Highly professional staff.

geovanny s.  |  First Impressions 
Rating:
5.0

Full service has it all

Rory V.  |  First Impressions 
Rating:
2.0

The management team there is horrible and the one white lady manager is rude and unprofessional

Mohamed S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley w.  |  Overall Experience 
Rating:
4.0

A mi me super gusta el lugar y esta cerca de mi casa 👍🏼, soy la esposa de A. Perez 😉

alejandro p.  |  First Impressions 
Rating:
1.0

Store manager was very nasty

detries c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix P.  |  First Impressions 
Rating:
5.0

The staff there was amazing. They answered any questions I had, it was a smooth process.

Quarina G.  |  Overall Experience 
Rating:
5.0

I wish you would open more facilities 😁

FRANCISCO A.  |  Overall Experience 
Rating:
5.0

Always so clean and the people that watch the building in the evening I believe the name was Pam she was excellent. Thank you

HELEN I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle G.  |  First Impressions 
Rating:
2.0

Staff people very unhelpful and rude There is a good location and good facility but poor service

luis b.  |  Overall Experience 
Rating:
4.0

It was just getting too expensive. Found a place a little less expensive. But you guys were great!!

Kathy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Efrain S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine p.  |  First Impressions 
Rating:
3.0

Facilities had homeless people hanging around, one approached me accusing me of following him. Reported it to the staff and they acted like it was no big deal. The air conditioned spaces only had AC on in half the areas. Staff was not very friendly, I asked that because I vacated the unit on the 7th of the month would I be credited for the remainder of the month. As I’m sure that 10x10 container won’t sit empty very long. She kinda snapped and said “we don’t prorated “ as she walked past me. poor costumer service skills.

Dale L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacques B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce A.  |  Overall Experience 
Rating:
5.0

JUST MOVING IN BUT FAR I AM VERY PLEASE WITH THE STAFF.

virgina j.  |  First Impressions 
Rating:
1.0

How do you make a reservation for a storage unit and when you get there they gave it to somebody else and say Is first come first serve what’s the point of making a reservation I drove all the way from New York to Florida On military orders And I had to rent 2 storage unit because they gave mine away and they say it’s a rule that comes from the district managers just let people know ahead of time there is first come first serve instead of Having people make a reservation and waste of time thank you for making this a hard and stressful PCS move

Carmen L.  |  First Impressions 
Rating:
5.0

Muy buen servicio y muy amables gracias por la amabilidad

Katherin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shirley w.  |  First Impressions 
Rating:
4.0

I had no problems with the facility throughout my stay. When I first moved in actually they helped me tremendously by offering another storage unit without hesitation close by to my original unit when I realized all my stuff would not fit in one. If I had any complaint it is not with the staff at the facility but the company policy itself. I only used the storage units for 8 days during my last month and was charged for the entire month on both units without proration.

Lew T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CAREY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO A.  |  First Impressions 
Rating:
1.0

BEWARE! This location and the staff who work here are rude, will bait and switch you even when you've got reservation & they even talk back to customers in front of other customers. Adam & Annmarie at the front are the absolute worst when it comes to talking with customers -- especially ones who just spent $2,000+ with UHaul moving from AZ to FL. This location needs better staff and a manager who cares. Whoever you guys have working there is not interested in long term with UHaul or else they would treat customers with the most respect instead of talking back (on camera I recorded it) and on top of it that guy Adam wasn't even helping us out we were dealing with Annmarie but Adam is one who started talking back to us! Truly the worst experience ever. Will no longer use UHaul services for anything. I will pay competition even $500 more than UHaul because you have no respect for clients and customers of yours! And if UHaul customer service actually does care you need to have one of your district managers or someone higher to call us and find out what happened. This isn't an isolated issue as the reviews for location speaks for itself. When you make reservation and have a UBox shipped to this location why would you rent out the reserved unit?! This makes no sense and really shows the fraud being conducted by staff here trying to hit their sales quotas or something because when I already did reservation for $100/mo unit you can't tell me on the day I'm there to get it that this reservation is valid but that you don't got the unit available because you rented it the day before. Let's see if UHaul cares for their customers and attempts to rectify all the wrongdoings their employees who are wearing UHaul shirts and logos did to us at 11:25 am on June 17, 2021. It's all on the cameras at the store. Thank you

hadeel a.  |  First Impressions 
Rating:
5.0

Excelente servicio, buena atención al cliente, cómodas instalaciones y precios convenientes..

guillermo u.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anita G.  |  First Impressions 
Rating: