Customer Reviews for U-Haul Moving & Storage at Sample and Powerline

2,661 comentarios

2150 W Sample Rd   Pompano Beach, FL 33073

(954) 946-3711

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(954) 946-3711

2150 W Sample Rd
Pompano Beach, FL 33073

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L.  |  First Impressions 
Clasificación:
5.0

Shane Horton the U-Boxes manager was the best and made all the necessary corrections to ensure our boxes were scheduled and ready to go. Christine Mora, the scheduler did an excellent coordinating the deliver and have the drivers on time at our location for the drop off. Yes this was one of the most enjoyable move we ever had. Shane Horton and Christine Mora were fast, efficient and careful with our belongings. I would highly recommend their services.

Cedric mary H. 
Clasificación:
4.0

Person was too slow; need more supervision for new employees. Ample dolleys but storage is not cool enough.

Allison S. 
Clasificación:
3.0

Don't overspray the inside of the vehicle with cleaning agent it looked like puddles of water on the floor and door handles it smelled not clean but like bug spray.

Rafael Q. 
Clasificación:
1.0

Truck was reserved in advance and on pick up day, truck was not available.

Nelson S. 
Clasificación:
1.0

Yall overcharge me

REUBEN C. 
Clasificación:
4.0

No issues except for the employee stating that I was required to take insurance coverage which was not a true statement. Other than that it was a smooth process.

Adema V. 
Clasificación:
4.0

The transporter that rented to me need air in the tire which they did supplied the air, but before we reached our destination the tire was beginning to loose air so it slowed up our drive time, but through the Grace of God we mad it dangerously but safe.

Nathan I. 
Clasificación:
5.0

El cliente no dejó un comentario.

alf D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia S. 
Clasificación:
1.0

Train employees on customer service skills. Ask employees to not eat at the counter while waiting on customers. Provide clean trucks. Have employees inspect trucks with customers prior to rental to avoid customers being responsible for previous damages caused by other customers.

Denise T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
5.0

When program a appointment plus supply purshase via web, link the rental with the supplies at the same place.

Roberto Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jean S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REUBEN C. 
Clasificación:
5.0

Always a great experience at this location. Friendly staff and Clea trucks.

Michelle W. 
Clasificación:
1.0

Second time I have a gas related problem in this location. First time, they marked a quantity of gasoline in the contract, when I started the truck it was below the informed. I went back inside the store to communicate and they were making jokes about how it wasn't a big deal. Second time (now) they are charging me for gas, saying I should have returned with 1/4 and I didn't. I didn't return it in the app, but I have the receipt from the gas station. Anyway, I've been renting in uhaul for a long time, and I'm incredibly disappointed. The service at this location is terrible and makes me feel ripped off.

Jose C. 
Clasificación:
5.0

Good morning, gentlemen, the only inconvenience we had was that the lady who attended us never told us what we had to do in case we arrived and it was already closed. For that reason we had inconveniences.

fernando L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kamran M. 
Clasificación:
1.0

Be honest with customers when there's an issue. Instead they lied to me and changed times without letting me know.

Kristen F. 
Clasificación:
4.0

If uhaul had one hundred Blad's this would have been a 10. He is knowledgeable, caring of our needs, takes his time to make sure it's right and the customer is satisfied. Hopefully, the staff becomes a product of their environment. He's awesome 

Matthew D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRADE D.  |  Overall Experience 
Clasificación:
5.0

Great service. No question about! Thank you

Mauro D. 
Clasificación:
4.0

I selected a location for my Uhaul pick up. When we went there, they didn't even have us in the system & they only had 1 truck reserved all weekend. They sent us down the street & that location did not have our name in the system either. Then I received a text with a different location & the guy working at the 2nd site kindly sent us to the correct location. However, although they had our reservation no trucks were available as many hadn't been returned. Staff was SUPER polite & as helpful as they could possibly be. An hour or so later, the woman who helped us called to see if we still wanted the truck & we took it. Thanks to her, our moving day worked out. She deserves a medal! And Uhaul has to make online reserving much better. Rough start but it worked out.

Tina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yasmin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manual M. 
Clasificación:
4.0

There was no A/C in the 26' truck I was given and paid over $2,000 to rent. I had to drive 16 hrs with no A/C and it was a bad experience.

Amy D. 
Clasificación:
3.0

The parking lot entrance was blocked by u boxes, so I was unable to get in and have to back out in reverse towards upcoming traffic. they should have placed a sign or employee to warn incoming customer about this issue. Finally when turn around and get to the return area I have to park in the opposite direction due to previous issues related above. I have to wait a lot of time to drop off the truck. Terrible customer service.

Ruben G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan O. 
Clasificación:
4.0

If I owned this company I would have more employees at the front desk and sell like hell Adam was swamped and it showed...

John D. 
Clasificación:
3.0

Furniture pads did not arrive with the pads from Pompano. Nor did my supplies. I had to to the Pompano location. As a matter of fact, the first two U boxes delivered to me had locks and someone else goods. She had to take them and return with a second trip for empty containers The Georgia location was excellent in all matters.

Nick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Romulo R. 
Clasificación:
3.0

Honor pickup location request. I was sent to three locations over two days before I secured an auto transport. Unacceptable.

David N. 
Clasificación:
1.0

I was improperly charged $537 for a replacement truck for the one that broke down 9 days earlier. They just randomly charged me $25 for Cleaning! I only drove the truck 10 miles! Terrible customer service, it took over an hour for them to get me the replacement truck which was supposed to be free and then they just charged my credit card on file for $537 without my approval. Still trying to resolve this over a week later just get transferred from person to person AWFUL

Melissa Z. 
Clasificación:
1.0

Customer service representatives need lots of training. It was extremely difficult to get issues resolved. Tok many to go into

Carmen T. 
Clasificación:
1.0

You can be more reliable canceled my original pods the day before .you lost my pods in route and you couldn't deliver my pods I I had to send Movers over to Uhaul warehouse and pick the stuff up myself the worst experience I've ever had your company needs a lot of work

Steven K. 
Clasificación:
4.0

I have no complaints. I would use this service again

audrey F. 
Clasificación:
5.0

Pompano was amazing, once it left FL to SC, it was a mess, I had to call the manager of Asheville, NC several times.

Kelly C. 
Clasificación:
1.0

Truck was dirty inside and was really out of alignment master technician here 40 years. When picked up truck empty was pulling right once loaded even worst had a hard time keeping it straight with trailer one the back. The whole crew in the lot made up of kids learning no one knew how to hook up trailer. Then the one guy who did had an attitude and said if I do this you have tip me. Never have I been treated like this in my life. If I did this to my customers at Toyota Of Hollywood I would be terminated. Never renting from this Uhaul again and might not ever rent Uhaul again.

John C. 
Clasificación:
2.0

I don't recommend it to anyone the attendants are very stupid, we can all see in their faces that they are not happy to serve customers, they are only at work out of obligation I also have a company and people working for me, but if I had some employees like Uhaul I would have fired by now, sorry for my outburst

ELEIELSON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aloude E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eliot A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICO J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIANNE B. 
Clasificación:
3.0

I requested access to the pod on several occasions. And got there with the movers and it was still in the warehouse. Adam was very helpful he went and got down for me. I don't know why it wasn't ready. But that was unacceptable.

Pamela M. 
Clasificación:
4.0

There was only one customer service person at the counter, there were four people waiting to get their rental. Finally a second person showed up just as the line was starting to grow more. Even though this was a Sunday, people still require rentals.

Alfred R. 
Clasificación:
3.0

Most frustrating experience with Palm Beach Gardens location. THey called the day before to tell me i did not have a truck!!! I reserved 2 months prior. The central uhaul was useless!! they made us drive another hour away with the promise of a truck at 7 am in the morning when we originally reserved. We drive there no truck!! we wait 5 hours for a truck that we utltimately get at noon. wasted the day! IT was not this pompano beach locations fault- they did not have the truck- and did give us a truck at noon. BUT UHAUL as a company. HORRIBLE experience. Will never ever rent again. If you reserve a vehicle months in advance it means nothing. SOO angry.

Tatyana G. 
Clasificación:
3.0

The a/c in the truck wasn't working. Only hot air was coming out of the vents. There was no other trucks available for me to swap into. I had to drive 4 hrs with hot air blowing at me.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irvin L. 
Clasificación:
2.0

It took 5 minutes for one of the 3 people standing around the front desk to acknowledge me. It wasn't clear where to park the truck so I pulled it in a space in the lot. One of the employees said I had to pull it around and I told him that I was done and he could pull it around. It was not what I expect in terms of customer service after spending tthousands of dollars. Again after drinking all that way without air conditioning I wasn't in the mood for an attitude

Steve P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rolland B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
3.0

I received the truck with half the fuel tank, I forgot and returned the full fuel tank, I spoke to the person who answered me about the fuel she told me that she does not refund the difference, I was simply upset with u-hol.

CARLOS A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ahmed D. 
Clasificación:
5.0

It's all good!

FABIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred W. 
Clasificación:
5.0

You guys were very friendly and knowledgeable. I would recommend this concept to anyone. we started in Fort Lauderdale to Buchanan Michigan and everything was done on time. The ladies that were operating the equipment were awesome,impressive. Thank you so much for your service

Rosemary R. 
Clasificación:
5.0

The gm was extremely helpful and friendly

Derek H. 
Clasificación:
2.0

No area w a sign that shows you where to drop your keys

Brandon B. 
Clasificación:
2.0

The personnel were attentive and kind. On the other hand, the facility was very congested with storage boxes and other equipment all around the driveways. It was hazardous to navigate around the facility.

Larry V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISTVAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruno M. 
Clasificación:
1.0

Reserved online to have rental ready to go at selected arrival time. Was not the case. Front desk staff lazy and pointed me to go find the truck myself "over in that row." Truck wasn't even there. Had to walk all the way around the other side of the storage lot where it was basically hidden and not around any other rental vehicles. The truck smelled and seat belt was gross to touch. When returning truck (before the max time) at 2 pm I drove the truck into designated area and waited as sign said for someone that is to come out and assist. NOBODY came. I had to walk inside where I found the front desk staff shooting the breeze with another employee. When I gave her back the key she stated that I'd get the bill later bc the attendant is on lunch. Really, at 2pm? Just lazy customer service here at this location and bad attitude like they don't care. Won't rent from here again!

Corissa S. 
Clasificación:
5.0

I think the app need some adjustment, because when I finished the return the app Tried to charge me again and I payed before the pick it up already.

FABIO G. 
Clasificación:
1.0

Change the way for extending a rental. I think it's very flawed that I can rent the uhaul for 23 hours and pay a set price but when I rent for 6 hours then need to extend for another couple of hours, I'm charged double. I tried reaching out to my rental location multiple different ways such as phone call, chat and email and when I finally did get a reply it was from an employee with a nasty attitude asking why I'm not there yet and someone else needs it for his trip to Tampa. I'm not sure if I'll be using uhaul agai .

Marcus D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario Z. 
Clasificación:
4.0

The staff was friendly and professional. However, two issues. First, there was only one person processing pickups. I was there at my pickup time, someone without a reservation was there with the single rep and took over 30 minutes while others were waiting. Either get more counter folks, or prioritize those with reservations. If I am there at my pickup time, and am forced to wait pushing my pickup time further out, then my contract should have the return time similarly pushed out by the same amount. Second, the person giving me the trailer and hooking it up - was not even going to do a tail light check. When I asked him, he huffed as if it was additional work for him. It should be standard as part of a safety check that the trailer is functioning correctly, and the tow vehicle is likewise.

Howard A. 
Clasificación:
5.0

Everything was great! Easy to reserve the truck online and self service was smooth. Very easy and convenient to rent. I rent two storage units here and I would recommend this location to everyone

Mitchell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silas D. 
Clasificación:
3.0

Only one person attending to all customers. Have more staff available, or at least a number system to clearly indicate who's next.

Oscar C. 
Clasificación:
5.0

It was great and arrived a week earlier than we expected

Jackie S. 
Clasificación:
2.0

The first trailer had a flat tire, the second had a bad wire harness. The technician thought it was my truck having a bad ground, so he drilled a hole through my truck bed to add a ground wire unnecessarily. What a bunch of clowns.

Evan B. 
Clasificación:
4.0

Thank you, good service.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

¡Servicio al cliente de excelencia!

Jay P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bertha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cody S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREA M. 
Clasificación:
3.0

There is no safe place to put the keys when returning the equipment.

Amedeo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geraldin D. 
Clasificación:
5.0

The UBix was a great experience for the amount of stuff we needed moved. Saved us a 3 day drive.

Heidi R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
1.0

The the employees at the front desk are lazy and incompetent and simply don't care I would not have them as the face of my business

Silas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daquan B. 
Clasificación:
4.0

The problem I had was some little roaches...in the pick up I rented..

Noel D. 
Clasificación:
1.0

I personally returned the u-haul truck back at the location that it was picked up from 2 to 3 hours on the same day 5/3/2022 and someone at U-Haul is still billing me for the truck. I don't know what is going on but I need this problem resolved thank you.

DORIS B. 
Clasificación:
1.0

Try to get better help

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenol S. 
Clasificación:
4.0

You must have a truck ready when you promise it. Or, guarantee with a credit card.

Dale Patrick W. 
Clasificación:
1.0

I am inquiring about the U-Haul Guarantee. I reserved a U Haul two weeks ago and it was not ready. You guys were all out trucks and I had to make double trips with the van instead of one with the truck. I booked moving professionals and had to pay more for that. I am extremely disappointed and would like the refund ($50 U Haul Guarantee for the reservation you guys didn't honor).

JAKERIA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

PERSAL A. 
Clasificación:
5.0

Quick and easy drop off location.

Ashley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie F.  |  Overall Experience 
Clasificación:
5.0

Great place to keep a camper. They have covered spaces and electricity that is included in the storage fee.

James W.  |  Overall Experience 
Clasificación:
4.0

The only thing I wish were handled differently is to explain the move out process. I thought I might have received a refund because I moved out in the middle of the month. I was told that does not occur.

Lorna D.  |  Overall Experience 
Clasificación:
5.0

Always above and beyond.

Bruce N.  |  First Impressions 
Clasificación:
5.0

Victoria was AMAZING & extremely helpful!!!

Lynn B.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful although phone hold times were excessive

MICHAEL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William S.  |  Overall Experience 
Clasificación:
5.0

Good customer service

annette m.  |  First Impressions 
Clasificación:
5.0

Great proactive customer service.

Jason P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya P.  |  Overall Experience 
Clasificación:
3.0

Everything from Uhaul was a great experience the only problem I have is the headlights went out during our drive from Jacksonville to Ft lauderdale and we had to pull over and get a hotel because we could not drive. Thankfully my boyfriend is mechanically inclined and figured out it was a fuse and we bought it and fixed it but I don't think that should have been on us and somehow at least been reimbursed

David R.  |  First Impressions 
Clasificación:
5.0

The storage facility staff was professional and provided excellent customer service!

Dwight N.  |  Overall Experience 
Clasificación:
5.0

I had an extraordinary experience with this company. All employees were very professional , helpful and knowledgeable. I'll definitely use this service again.

Elisabete C.  |  Overall Experience 
Clasificación:
3.0

You are a corporate entity that charges convenience fees for absolutely everything. I even saw a cart fee if you don't return it to the designated area for like $15.00. You squeeze pockets at every corner. Luckily, I am in a place in my life where I can afford all this. Many others, not so much. I don't believe your profit margins accurately represent what you are offering. When is capitalism going to come full circle? When are you going to stop working for corporate America? You are better than that, U-Haul employee. You are better than that. Seancarlbowman@gmail.com

Sean B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrance T.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Shamora W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

paul c.  |  First Impressions 
Clasificación:
5.0

Great Experience everything went well.

Gregory E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert A.  |  Overall Experience 
Clasificación:
3.0

some of the staff was rude..

Kurt K.  |  Overall Experience 
Clasificación:
5.0

Na

JOHN P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Khadija M.  |  First Impressions 
Clasificación:
2.0

Extremely dissatisfied that U-Haul decided to not install 30 amp power to the covered RV spaces as advertised and that it took 2 years to get the unreliable 20 amp service installed. Gate is often open during the day allowing anyone entry.

Stephen D.  |  Overall Experience 
Clasificación:
2.0

The hours on Christmas Eve were shorter but not listed on the phone and we're not discussed via my booking by phone. Then 2 days later when I tried to access my one- month free storage they could not find my reservation, then was told they overbook and it's first-come:first/serve. I had to come back again the following day(!) to get the trailer unhitched as no one could do it the prior day. I was able to get the storage so I'm grateful it turned out well….

JULIA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Murray B.  |  Online Move In 
Clasificación:
4.0

Air conditioning was not kept cool enough to protect all items from damage

alexandria s.  |  Overall Experience 
Clasificación:
5.0

Great experience!

JLM E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Diana D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Miko J.  |  Online Move In 
Clasificación:
5.0

As long as you have a Reservation you have NO PROBLEM.

Kimberly F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yves G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EVILENE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc b.  |  Overall Experience 
Clasificación:
1.0

The experience was a mess from start to finish. We had a reservation and had to delay our move because U-Haul did not have a truck even though we booked and received an email in advance. Just a disaster.

Nadine N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

randolph p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james t.  |  Overall Experience 
Clasificación:
5.0

Only issue is the parking for loading dock.

geovanny s.  |  Overall Experience 
Clasificación:
5.0

Staff was always helpful and very pleasant. Great team at this location!!

SUSANNE R.  |  Overall Experience 
Clasificación:
2.0

Honestly I always use U-Haul for my business but with this experience I don’t think I will move forward with a corporate account with them again.

Micheal R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean M P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIE MARTHE L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKIE C.  |  First Impressions 
Clasificación:
5.0

Manager Adam was fantastic! He went above and beyond! We traveled from Canada and he was so patient and accommodating! Associate Sheri was such a delight to work with as well she was very professional! Thank you guys soooooo much! Beyond appreciative of your services!!! 5 stars!!!

Douglas G.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful. Especially Julianna was very patient.

ALEXANDRE J.  |  Overall Experience 
Clasificación:
3.0

I was rather disappointed on move-out day when I made a reservation to pick up and return a 5x8 covered trailer at this location, and when I arrived, I was told that they had no such trailers here and I had to drive 6 miles away to get one. Really guys?

Matt T.  |  Overall Experience 
Clasificación:
4.0

Each time I went to 1 of 2 units there was something in the way of the unit. The front unit there was truck parked against the unit, in the back unit there was large creates that needed to be moved.

MICHAEL H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakichea R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M.  |  First Impressions 
Clasificación:
2.0

This location is over crowded! Trucks always blocking the entry way of units. Most of the time nothing can be done. Too many pods all over the facility. Used to love it now a complete inconvenience.

Jacques B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S.  |  First Impressions 
Clasificación:
4.0

Carlos the maintenance guy is an awesome team member and I'm really thankful he is part of your team.

ryan e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yves G.  |  First Impressions 
Clasificación:
5.0

Unbelievable service

Frank p.  |  First Impressions 
Clasificación:
4.0

Staff very attentive and explained everything from a to z the one in sample rd and the one in coconut creek area I will recommend it to my friends 👏👏

Jose C.  |  First Impressions 
Clasificación:
4.0

It would have been helpful if the staff provided instructions on how to check into my unit so the alarm did not go off. I had to learn the steps from other renters that happened to be on the same floor with me

Monica S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradford H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELDONS K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO C.  |  Overall Experience 
Clasificación:
5.0

Fantastic staff and facilities. Would definitely recommend and use again!

Brian L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  First Impressions 
Clasificación:
4.0

The only thing I do not agree with is not having a staff member break locks if key is lost. Sending them to a locksmith is very costly when you can also have a in-house person to do that and gain extra costs by surcharge

Roberto P.  |  Overall Experience 
Clasificación:
5.0

I really appreciated uhaul for having 3rd party movers on the website that I could use to help me moved. I used Moon Movers twice and they are excellent!

jasmine p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anita G.  |  Overall Experience 
Clasificación:
5.0

The staff were very welcoming friendly and helpful. Highly professional staff.

geovanny s.  |  First Impressions 
Clasificación:
5.0

Full service has it all

Rory V.  |  First Impressions 
Clasificación:
2.0

The management team there is horrible and the one white lady manager is rude and unprofessional

Mohamed S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley w.  |  Overall Experience 
Clasificación:
4.0

A mi me super gusta el lugar y esta cerca de mi casa 👍🏼, soy la esposa de A. Perez 😉

alejandro p.  |  First Impressions 
Clasificación:
1.0

Store manager was very nasty

detries c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix P.  |  First Impressions 
Clasificación:
5.0

The staff there was amazing. They answered any questions I had, it was a smooth process.

Quarina G.  |  Overall Experience 
Clasificación:
5.0

I wish you would open more facilities 😁

FRANCISCO A.  |  Overall Experience 
Clasificación:
5.0

Always so clean and the people that watch the building in the evening I believe the name was Pam she was excellent. Gracias

HELEN I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle G.  |  First Impressions 
Clasificación:
2.0

Staff people very unhelpful and rude There is a good location and good facility but poor service

luis b.  |  Overall Experience 
Clasificación:
4.0

It was just getting too expensive. Found a place a little less expensive. But you guys were great!!

Kathy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Efrain S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmine p.  |  First Impressions 
Clasificación:
3.0

Facilities had homeless people hanging around, one approached me accusing me of following him. Reported it to the staff and they acted like it was no big deal. The air conditioned spaces only had AC on in half the areas. Staff was not very friendly, I asked that because I vacated the unit on the 7th of the month would I be credited for the remainder of the month. As I'm sure that 10x10 container won't sit empty very long. She kinda snapped and said "we don't prorated " as she walked past me. poor costumer service skills.

Dale L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacques B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce A.  |  Overall Experience 
Clasificación:
5.0

JUST MOVING IN BUT FAR I AM VERY PLEASE WITH THE STAFF.

virgina j.  |  First Impressions 
Clasificación:
1.0

How do you make a reservation for a storage unit and when you get there they gave it to somebody else and say Is first come first serve what’s the point of making a reservation I drove all the way from New York to Florida On military orders And I had to rent 2 storage unit because they gave mine away and they say it’s a rule that comes from the district managers just let people know ahead of time there is first come first serve instead of Having people make a reservation and waste of time thank you for making this a hard and stressful PCS move

Carmen L.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio y muy amables gracias por la amabilidad

Katherin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley w.  |  First Impressions 
Clasificación:
4.0

I had no problems with the facility throughout my stay. When I first moved in actually they helped me tremendously by offering another storage unit without hesitation close by to my original unit when I realized all my stuff would not fit in one. If I had any complaint it is not with the staff at the facility but the company policy itself. I only used the storage units for 8 days during my last month and was charged for the entire month on both units without proration.

Lew T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CAREY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO A.  |  First Impressions 
Clasificación:
1.0

BEWARE! This location and the staff who work here are rude, will bait and switch you even when you've got reservation & they even talk back to customers in front of other customers. Adam & Annmarie at the front are the absolute worst when it comes to talking with customers -- especially ones who just spent $2,000+ with UHaul moving from AZ to FL. This location needs better staff and a manager who cares. Whoever you guys have working there is not interested in long term with UHaul or else they would treat customers with the most respect instead of talking back (on camera I recorded it) and on top of it that guy Adam wasn't even helping us out we were dealing with Annmarie but Adam is one who started talking back to us! Truly the worst experience ever. Will no longer use UHaul services for anything. I will pay competition even $500 more than UHaul because you have no respect for clients and customers of yours! And if UHaul customer service actually does care you need to have one of your district managers or someone higher to call us and find out what happened. This isn't an isolated issue as the reviews for location speaks for itself. When you make reservation and have a UBox shipped to this location why would you rent out the reserved unit?! This makes no sense and really shows the fraud being conducted by staff here trying to hit their sales quotas or something because when I already did reservation for $100/mo unit you can't tell me on the day I'm there to get it that this reservation is valid but that you don't got the unit available because you rented it the day before. Let's see if UHaul cares for their customers and attempts to rectify all the wrongdoings their employees who are wearing UHaul shirts and logos did to us at 11:25 am on June 17, 2021. It's all on the cameras at the store. Gracias

hadeel a.  |  First Impressions 
Clasificación:
5.0

Excelente servicio, buena atención al cliente, cómodas instalaciones y precios convenientes..

guillermo u.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anita G.  |  First Impressions 
Clasificación:
5.0

They young lady that helped me was very helpful. She assisted me with the upgrade I needed.

AYANNA H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda F.  |  Online Move In 
Clasificación:
5.0

Van rental and storage rental fast and easy. One of your better locations!

Scott P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon K.  |  Overall Experience 
Clasificación:
1.0

I was disappointed upon canceling my storage unit 2 days prior to the billing date with Bank statements to prove it and I was charged an additional month 45 minutes later. After contacting the office to address this issue, none of my calls were returned.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice D.  |  First Impressions 
Clasificación:
1.0

The location itself its great, but sn specific employee make the experience with the store , unreal Her name is Tracy and he unwanted desire to help customers, not once, but three times, with me and a friend of my, make us from now one , avoid to relate with that store until she continue to work there The helpers, and other employees are excelent, but, it is no way to choose who will help you, and she is not some one that i ever want to be with, as a customer

Jose A.  |  First Impressions 
Clasificación:
5.0

Great

Stephanie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  Overall Experience 
Clasificación: