Customer Reviews for U-Haul Moving & Storage at Sample and Powerline

2219 comentarios

2150 W Sample Rd   Pompano Beach, FL 33073

(954) 946-3711

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(954) 946-3711

2150 W Sample Rd
Pompano Beach, FL 33073

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Sobeida L. 
Clasificación:
5.0

I had a very pleasant experience.

LINDA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawanda H. 
Clasificación:
2.0

This location is over crowded! Trucks always blocking the entry way of units. Most of the time nothing can be done. Too many pods all over the facility. Used to love it now a complete inconvenience.

Jacques B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanie D.  |  First Impressions 
Clasificación:
5.0

The drivers are excellent. The costumer service wait times are ridiculous! Local doesn't know what to do, sends me to corporate, I talked to Californis, Arizona, and I think New Mexico all from calling a 954 number. Each time going to the end of the cue having to wait another 20 minutes. Finally a manager was able to fix things super fast. I shouldn't have a cracking voice, begging for a manager before I get help though. This is a system error. All the great staff in the world doesn't help if your system is broken.

CHAR B. 
Clasificación:
4.0

Being put on hold when you call for over30 minutes is excessive. Then to get transferred to someone else and be put back on hold for another 20 minutes is exhausting. I am so happy the move is complete.

Julie R. 
Clasificación:
4.0

Very efficiently run location. I have used them three times and will continue to do so.

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela L.  |  Overall Experience 
Clasificación:
1.0

Contents were damaged by water in transit. Dropoff was a day late. Pickup of empty boxes took more than a week after scheduled. Recommended number of containers was too low, necessitating a separate and much more expensive purchase (good for uhaul, not for us). Customer service was very good (despite long hold times). Everyone we interacted with was considerate and helpful, they are just overwhelmed and under-resourced. Currently processing an insurance claim for the damaged property. Would not recommend this service to a friend at this time until containers are upgraded and infrastructure exists to support timely pickup and drop off.

Claes B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne M. 
Clasificación:
5.0

Julianna excellent worker

Carmen G. 
Clasificación:
5.0

the best

Ariel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH S.  |  First Impressions 
Clasificación:
3.0

The wooden floors permeated a weird musty smell, which translated to everything being saturated with that stank. I have to wash everything!! A huge undertaking. The driver was awesome. She should be recognized for her promptness, kind and professional!

Julie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

great service

Kim A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlan L. 
Clasificación:
3.0

Poor customer service. Unpleasant front desk agent

Luis G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose E R. 
Clasificación:
4.0

Carlos the maintenance guy is an awesome team member and I'm really thankful he is part of your team.

ryan e.  |  First Impressions 
Clasificación:
2.0

You didn't live up to the contract. You guaranteed delivery by August 30, 2021 and you delivered on 9/2/21. My $30.00 lock was badly damaged from someone trying to break in. Boxes and fishing rods were damaged. Just an all around mess. Also takes about 35 minutes on average hold time to speak to a live person.

Daniel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio R. 
Clasificación:
4.0

Improve the parking lot for customers

JOSE R. 
Clasificación:
5.0

Give out phone numbers. Could never get through on the phone to anyone. Resulted in 2-week delay in delivery. NOT happy.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa Z. 
Clasificación:
5.0

Was a great experience and I will recommend U-Haul to friends and family. Thanks !!!!

Peter S. 
Clasificación:
5.0

Very happy with using Ubox, so much easier to move cross country with two dogs in my own vehicle instead of a large rental truck pulling a tow dolly with my car. Ubox was the least expensive way to move. The driver who delivered and picked up the Ubox was very friendly and helpful - girl her a raise!

Robert W. 
Clasificación:
5.0

Debbie the costumer service person was great No improvement the service was 10

Sharon H. 
Clasificación:
5.0

Everything was excellent...do not change anything.

Brandon C. 
Clasificación:
5.0

All good no problems except they are hard to get a hold of on the phone!

Greg S. 
Clasificación:
2.0

You gave me a truck with a flat tire and it was not apparent until I loaded it up. Then I called roadside assistance and waited for so long that I just decided to add air to the tire every 30 minutes and make the trip. Your customer service is horrible. There is no way to talk to a person at a local location. I will never rent U Haul again.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yves G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TADEUSZ K. 
Clasificación:
5.0

Can't complain everything was excellent

Marie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JHEANELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO L. 
Clasificación:
1.0

Terrible experience! I spent thousands with uhaul over last 60 days and i will not use the service in the future! The uboxes came 90 minutes after the 2 hour window. I had to pay movers to sit and wait. Uhaul charged me for insurance, as i requested, then had no insurance include with the invoice. I will be asking for a refund. The $50 compensation is laughable.

Tanya Y. 
Clasificación:
5.0

Unbelievable service

Frank p.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelsey T. 
Clasificación:
5.0

Employee was very helpful in helping make sure auto transport was properly installed and my car was secure on it.

Donn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

geraldo M. 
Clasificación:
1.0

When I went to pick my boxes up they had them on the wrong trailers knowingly that my truck couldn't pull the double trailer. They knew what truck I was using and knew my truck couldn't pull this. Slowed down my move cost me money because the movers spent more time at my house. When the boxes where finally shipped one of the boxes leaked and had water damage. The forklift operators also punctured a hole in the box with the forklift damaging my belongings. It was an absolute terrible experience. I will avoid uhaul at all costs in the future

Cody W. 
Clasificación:
1.0

Fired employees responsible for my property damage and negligence and hire a qualified supervisors. I will follow this review with a letter to corporate.

Sergio B. 
Clasificación:
5.0

More parking for the public… I had to circle the complex twice to try and find a parking space. I parked in a trailer spot

Fred S. 
Clasificación:
4.0

Staff very attentive and explained everything from a to z the one in sample rd and the one in coconut creek area I will recommend it to my friends 👏👏

Jose C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Imre B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug H. 
Clasificación:
4.0

It would have been helpful if the staff provided instructions on how to check into my unit so the alarm did not go off. I had to learn the steps from other renters that happened to be on the same floor with me

Monica S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith R.  |  Overall Experience 
Clasificación:
4.0

Have some signs telling you where to park where the office is.

Josef D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime V. 
Clasificación:
2.0

We did an after hours drop off and there was poor signage about where to leave the trailer. It was so crowded with trailers, etc there was really few options of where to park it.

Katie G. 
Clasificación:
5.0

Everything was excellent! From the delivery and pick up in West Palm Beach to delivery and early pick up in Rhode Island

Norman S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradford H.  |  First Impressions 
Clasificación:
4.0

The only issue I had was with the app. I tried to do the pickup myself, but was having problems uploading pictures, so it made the process longer and I had to go in to see someone for help anyways.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELDONS K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

russell Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rommel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel S. 
Clasificación:
1.0

The workers when I handed over the vam position are very stupid, no matter how much the client is wrong, they have to treat them well, the other manager studied would never put a person like that in my company

ELEIELSON P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrei I. 
Clasificación:
5.0

Extraordinario servicio al cliente

Luis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA W. 
Clasificación:
4.0

Water leak inside the pods getting some of our item got wet

Claudia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas M. 
Clasificación:
4.0

n/a

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

wilfredo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEILSON D. 
Clasificación:
1.0

Customer service at that location is horrible. They don't answer the phones. I had to call corporate office because they said they never received my request to bring down the pod. I had my email evidence and the region mgr got it done. But , what if I didn't keep the email?

thalya W. 
Clasificación:
3.0

No comment

richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amit Sedaka A. 
Clasificación:
5.0

Fantastic staff and facilities. Would definitely recommend and use again!

Brian L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
4.0

When I finally picked up my container in Cedarbrook. My locks were changed and several boxes were wet with a coconut like liquid which I did not pack in my things

elizabeth E. 
Clasificación:
5.0

Everything is good 👍 i love 💘 it

Orson M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and helpful throughout the rental.

james L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Anjoyer G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis T. 
Clasificación:
4.0

The only thing I do not agree with is not having a staff member break locks if key is lost. Sending them to a locksmith is very costly when you can also have a in-house person to do that and gain extra costs by surcharge

Roberto P.  |  Overall Experience 
Clasificación:
3.0

Took me about 20 minutes to find the “Key drop” location…….

Roberto U. 
Clasificación:
5.0

I really appreciated uhaul for having 3rd party movers on the website that I could use to help me moved. I used Moon Movers twice and they are excellent!

jasmine p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah W. 
Clasificación:
4.0

El cliente no dejó un comentario.

anita G.  |  Overall Experience 
Clasificación:
1.0

Delivery showed up late. Upod was in the area since July 21st. Received no confirmation call day prior. Finally got through to the store that had the box on day of delivery at 10a.m. Assured me that I was the next delivery out. Box was never received or called to be notified that the box was not going to arrive. Talked to a representative around 7pm. Was told I would be refunded the home delivery fee and $50 for each day that it was late. Only received a refund for $50, even though the box didnt arrive til Monday afternoon.

Nikola S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paulo M. 
Clasificación:
1.0

I am extremely disappointed in the customer service provided , or better lack of customer service is probably the better term, at the location off of Powerline and Sample rd. It was raining and it seemed as though no one wanted to work because of it. We were handed the key and told the truck was in one area to later find out, after running through rain for almost 30 mins , that the truck was not only in a total different spot than we were told but was actually behind the building. This in my opinion was absolutely unacceptable. Worst location. Would not recommend

Nanette R. 
Clasificación:
1.0

There was water leakinginto my ubox. They gave horrible pick up availability. I don't recommend.

Jennifer G. 
Clasificación:
1.0

Annmarie McKenzie did a poor job, grumpy, was in a hurry to answer, and in the end she charged me over $25 for the gas I had already put in the truck, I really left the gas tank at the same level as when I got the truck. . Why did she overcharge me??!

Antonio P. 
Clasificación:
5.0

The staff were very welcoming friendly and helpful. Highly professional staff.

geovanny s.  |  First Impressions 
Clasificación:
4.0

To whom concern, in every walks of life we have good and bad, and with all the every day problems in society now I am too old to nit pick. Covid-19 have done a lot of damage to families and people around the world. I appreciate Salome the truck driver and Victoria In front desk that tries to correct the mistakes and shows CUSTOMER service out of the way help for customers when she here and listen. But overall it is not too bad, I like the place I go to Uhaul place and would and have reccomend people Families and friends over the many years I learned about the company. Please let those people know I send my thanks Also Marlon and I think is name is William a mature caucasian man, and the new lady that was there a few days ago. Please have Victoria to call me on Monday when she returns from vacation.

Joan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen S. 
Clasificación:
3.0

Speed up the process. Waited too long for agent to figure out the computer. I paid online and the pick up should have been quicker.

CHARLES D. 
Clasificación:
5.0

No question asked about the personal whose recieving the equipment I get in and out a no time I really appreciate uhaul for everything nice and clean equipment again thank you very much

GUILLERMO D. 
Clasificación:
5.0

The process was very efficient and quick.

ELISEO A. 
Clasificación:
5.0

Full service has it all

Rory V.  |  First Impressions 
Clasificación:
1.0

Generally, I won't give poor rating even for poor service, I am really not happy with this service, they reserved Non-Wood and mentioned the same while reservation. I visited 3 times this location and they promised and told me that they would deliver Non wood because as it is in the system. Even they didn't call me before deliver and by the way they delivered damaged box with moisture inside. When I contacting to them, they are saying that this is only Ubox available to deliver. They are not able to replace with as requested/good one. Disgusting to work with these answers. The answers as I see they did favor to us and doing it as free of cost. 1) They didn't deliver the box as requested in the order. 2) No on time deliver. 3) Even they didn't deliver furniture pads. I sincerely not recommended to go this, if you are okay to processed with damaged/broken box content then you can go ahead. God will help you. Thank you for reading this.

Mahesh K. 
Clasificación:
5.0

I called FIVE TIMES to extend my lease to allow for more time, as my housing fell through the day before I left my departure location. Although I called the destination store directly, I was routed through an automated phone system, and when I finally was able to talk to a human, they said they would forward me to someone else, and then I was looped back into the automated system! I waited on the phone a total of over 4 HOURS!!! And never got my message across. This is unacceptable, and I will definitely be finding another company for my future moving needs.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas M. 
Clasificación:
5.0

Everything was great, including service and employees! Adam was very helpful, over and above!

LEONARD G. 
Clasificación:
5.0

Wow! I was very impressed with a great vibe, energy, friendly and nice young man who take care of me. And how he was greeting others costumers. Please give him a raise. He was fenomenal. I really appreciate that.

JOSE L. 
Clasificación:
1.0

The attitude of the owner and one of his sales associates that has braids in her hair have real attitudes . If you don't like dealing then you should pick another line of work . There attitudes make you want to go somewhere else .

JEFF K. 
Clasificación:
5.0

When I got to the facility in the morning, the lady who helped me was very nice. However, she seemed to be the only one working. Then when I came to return my rental a little after 5 pm, the same issue occurred. I had to wait for an employee after a 30 minute call to assist me with checking in the vehicle. No one was helpful enough to inform me about how to properly return the rented vehicle. She told me the guy outside was supposed to check me out. I told her I didn't know that, she stated that the dreadlocks lady should have to me that. I think that's so inappropriate to describe someone, I told her she was by herself and maybe she forgot to tell me, that was my first time there and my last time there

pamela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pabony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolanda and J. 
Clasificación:
5.0

Thanks very nice

Jean M. 
Clasificación:
2.0

I was contacted several times about when and how I wanted to get my stuff, but when I got there the Ubox wasn't ready and I had to wait almost a half hour because instead of scheduling access like I clearly requested, someone I spoke to(@ W Sample rd) had made a reservation for an additional box, which I obviously don't need. Then, I was soaked w sweat so I was freezing in the AC of their lobby for almost 45min while they checked me out of my Ubox. Over an hour of wasted time at that location threw off my whole schedule and meant my truck rental was returned late

Eric A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eleuterio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherilynn D. 
Clasificación:
5.0

Two problems: the online system for managing u-boxes is difficult to understand and to use. At times it simply simply won't let you do what you want to do. It needs to be improved. The second problem is the appalling wait times on the phone for customer service. I was always waiting 30-40 minutes. Really frustrating. Hire some more people, please!

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas M. 
Clasificación:
4.0

Ensure that the moving companies you use can pack the same way your video demonstrates.

Brian L. 
Clasificación:
1.0

Absolutely horrible the worst day uhaul completely failed. I made plans months in advance and they didn't have my truck I had to go to another location. Then the storage unit they don't have one. I planned and double check the week before and a few days before to get a confirmation and they completely failed. Don't use them. It's not really 24/7 like the app says for convenience. Staff was rude customer service on the phone was no help.

Kaitlin C. 
Clasificación:
2.0

Very disappointed

Steven J. 
Clasificación:
2.0

The management team there is horrible and the one white lady manager is rude and unprofessional

Mohamed S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley w.  |  Overall Experience 
Clasificación:
4.0

A mi me super gusta el lugar y esta cerca de mi casa 👍🏼, soy la esposa de A. Perez 😉

alejandro p.  |  First Impressions 
Clasificación:
1.0

Store manager was very nasty

detries c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix P.  |  First Impressions 
Clasificación:
5.0

The staff there was amazing. They answered any questions I had, it was a smooth process.

Quarina G.  |  Overall Experience 
Clasificación:
5.0

I wish you would open more facilities 😁

FRANCISCO A.  |  Overall Experience 
Clasificación:
5.0

Always so clean and the people that watch the building in the evening I believe the name was Pam she was excellent. Gracias

HELEN I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle G.  |  First Impressions 
Clasificación:
2.0

Staff people very unhelpful and rude There is a good location and good facility but poor service

luis b.  |  Overall Experience 
Clasificación:
4.0

It was just getting too expensive. Found a place a little less expensive. But you guys were great!!

Kathy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Efrain S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jasmine p.  |  First Impressions 
Clasificación:
3.0

Facilities had homeless people hanging around, one approached me accusing me of following him. Reported it to the staff and they acted like it was no big deal. The air conditioned spaces only had AC on in half the areas. Staff was not very friendly, I asked that because I vacated the unit on the 7th of the month would I be credited for the remainder of the month. As I'm sure that 10x10 container won't sit empty very long. She kinda snapped and said "we don't prorated " as she walked past me. poor costumer service skills.

Dale L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacques B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce A.  |  Overall Experience 
Clasificación:
5.0

JUST MOVING IN BUT FAR I AM VERY PLEASE WITH THE STAFF.

virgina j.  |  First Impressions 
Clasificación:
1.0

How do you make a reservation for a storage unit and when you get there they gave it to somebody else and say Is first come first serve what’s the point of making a reservation I drove all the way from New York to Florida On military orders And I had to rent 2 storage unit because they gave mine away and they say it’s a rule that comes from the district managers just let people know ahead of time there is first come first serve instead of Having people make a reservation and waste of time thank you for making this a hard and stressful PCS move

Carmen L.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio y muy amables gracias por la amabilidad

Katherin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley w.  |  First Impressions 
Clasificación:
4.0

I had no problems with the facility throughout my stay. When I first moved in actually they helped me tremendously by offering another storage unit without hesitation close by to my original unit when I realized all my stuff would not fit in one. If I had any complaint it is not with the staff at the facility but the company policy itself. I only used the storage units for 8 days during my last month and was charged for the entire month on both units without proration.

Lew T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CAREY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO A.  |  First Impressions 
Clasificación:
1.0

BEWARE! This location and the staff who work here are rude, will bait and switch you even when you've got reservation & they even talk back to customers in front of other customers. Adam & Annmarie at the front are the absolute worst when it comes to talking with customers -- especially ones who just spent $2,000+ with UHaul moving from AZ to FL. This location needs better staff and a manager who cares. Whoever you guys have working there is not interested in long term with UHaul or else they would treat customers with the most respect instead of talking back (on camera I recorded it) and on top of it that guy Adam wasn't even helping us out we were dealing with Annmarie but Adam is one who started talking back to us! Truly the worst experience ever. Will no longer use UHaul services for anything. I will pay competition even $500 more than UHaul because you have no respect for clients and customers of yours! And if UHaul customer service actually does care you need to have one of your district managers or someone higher to call us and find out what happened. This isn't an isolated issue as the reviews for location speaks for itself. When you make reservation and have a UBox shipped to this location why would you rent out the reserved unit?! This makes no sense and really shows the fraud being conducted by staff here trying to hit their sales quotas or something because when I already did reservation for $100/mo unit you can't tell me on the day I'm there to get it that this reservation is valid but that you don't got the unit available because you rented it the day before. Let's see if UHaul cares for their customers and attempts to rectify all the wrongdoings their employees who are wearing UHaul shirts and logos did to us at 11:25 am on June 17, 2021. It's all on the cameras at the store. Gracias

hadeel a.  |  First Impressions 
Clasificación:
5.0

Excelente servicio, buena atención al cliente, cómodas instalaciones y precios convenientes..

guillermo u.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

anita G.  |  First Impressions 
Clasificación:
5.0

They young lady that helped me was very helpful. She assisted me with the upgrade I needed.

AYANNA H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda F.  |  Online Move In 
Clasificación:
5.0

Van rental and storage rental fast and easy. One of your better locations!

Scott P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon K.  |  Overall Experience 
Clasificación:
1.0

I was disappointed upon canceling my storage unit 2 days prior to the billing date with Bank statements to prove it and I was charged an additional month 45 minutes later. After contacting the office to address this issue, none of my calls were returned.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice D.  |  First Impressions 
Clasificación:
1.0

The location itself its great, but sn specific employee make the experience with the store , unreal Her name is Tracy and he unwanted desire to help customers, not once, but three times, with me and a friend of my, make us from now one , avoid to relate with that store until she continue to work there The helpers, and other employees are excelent, but, it is no way to choose who will help you, and she is not some one that i ever want to be with, as a customer

Jose A.  |  First Impressions 
Clasificación:
5.0

Great

Stephanie M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M.  |  First Impressions 
Clasificación:
5.0

Excellent service, convenience time, great assistance , affordable prices,..

guillermo u.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilya G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorna D.  |  First Impressions 
Clasificación:
5.0

Victoria was a great help

Daniel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie V.  |  First Impressions 
Clasificación:
5.0

What started as a temporary way to stage the transition from our 4 bedroom house to a 2 bedroom condo, ended up as a 2-year relationship with U-Haul. No regrets. Our stuff was well protected and easy to access.

carl l.  |  Overall Experience 
Clasificación:
5.0

Victoria was very helpful in obtaining my RV space

Cliff S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H.  |  First Impressions 
Clasificación:
5.0

all was great, staff friendly and courteous, unit was clean and well maintained

lori s.  |  First Impressions 
Clasificación:
5.0

the best

ANTHONY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

CARLOS T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian H.  |  First Impressions 
Clasificación:
4.0

Mrs. Ann Marie is a very pleasant employee who is very dedicated to helping Uhaul customers. I had a very good experience.

Calena R.  |  First Impressions 
Clasificación:
4.0

I was ticked off as she said that I need a round lock - I had purchased one from the other dealer - only to see the same locks being used on the property. Plus the lock was from Uhaul - I feel cheated out of 10.00 more bucks.

Chad C.  |  First Impressions 
Clasificación:
4.0

I received wonderful service ❤️ everyone was friendly and knowledgeable with accuracy.

Lakichea R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P.  |  Overall Experience 
Clasificación:
5.0

Muchas gracias ,siempre todo estuvo muy bien los muchachos muy amables También la señorita de la tienda . Recomiendo a todas mis amistades. Volveré si necesito Saludos Jane

Marijane S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GCS I.  |  Overall Experience 
Clasificación:
1.0

I rented a unit from your location on 2/24/21 it was #4243 but it did not work out as it was inside on a second level and I needed a drive up garage door entry. Luckily there was a drive up unit that became available and I was given unit 4081 the same day. By 3/3/21 I was done moving/storing thus unit 4081 was swept it clean and I proceeded to the office to close the account. It was late in the day and over a dozen people were already waiting so I was asked to return the following day. I did that the next morning and same problem a dozen plus folks were ahead of me; I tried to explain the unit was empty and I just needed to check out but I was asked to wait or return another day. On the second return day 3/5 the situation was the same and I was rudely told that I would just have to wait my turn or leave by a large woman at the desk. I left. I returned for the last time on 3/15 and I was told my belongings had been moved out because of non-payment which I explained was impossible because I left the unit empty on 3/3/21. After waiting 30 minutes they said it was a mistake and I was checked out but they could not print anything to confirm I was out of the unit but I would get an email with a day. I never got an email so I called today 3/23/21 to share that the email never came but the agent assured me an email was sent and it was my problem not hers. Such a shame a valuable service of the free storage after my rental was ruined by agents with poor customer service skills and bad attitudes. Not to mention the loss of rent for unit 4081 for 2 plus weeks barbecue they were just too busy !!

Arlyn E.  |  Overall Experience 
Clasificación:
5.0

I'm sure I will use this location when my pod arrives. All the staff were very professional and pleasant to work with.

Brenda L.  |  Overall Experience 
Clasificación:
5.0

Victoria was my point of contact and I couldn't be more satisfied with the experience. I have been a loyal U-Haul customer for many years as a result I expect great customer service and she certainly lived up to my expectations. Thank you for a stress free moving and storage experience during a very stressful period for me.

Todd A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle K.  |  Overall Experience 
Clasificación:
5.0

The General manager is a compassionate and professional man. Would recommend this location to anyone.

Ezell B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

transition M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K.  |  Overall Experience 
Clasificación:
5.0

I already have recommended you to others that are currently renting from you. I would rent from you again.

Phillip A.  |  Overall Experience 
Clasificación:
4.0

Thank you for the promotion one free month storage with a truck rental. We were able to complete our move and only needed the storage for just over a week. Josh was efficient in closing out my account when I turned in the storage. One negative of this location, the lady at the front desk is completely unhelpful. She gives no solution to problems and "works" without communicating clearly and efficiently. She has no customer service.

Astrid C.  |  Overall Experience 
Clasificación:
1.0

You guys suck! After every 15 days overdue on monthly payment you guys charge late fees and then put a lien after 30 days!! I lost my things because I couldn't make payment due to major pancreatic cancer tumor surgery! Anyways, you guys can keep my things!

Norberto M.  |  Overall Experience 
Clasificación:
5.0

Great experience from pack to storage!

Christopher B.  |  First Impressions 
Clasificación:
2.0

The black lady manager was very rude over the phone far too often

Charlotte S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon K.  |  First Impressions 
Clasificación:
3.0

Girl at front desk rude to me twice reported it to management no follow-up...

Donovan K.  |  Overall Experience 
Clasificación:
5.0

All your staff were friendly, everywhere you looked it was immaculate (cleaner than many restaurants)....

Richard H.  |  First Impressions 
Clasificación:
5.0

I've always had a great experience with U-haul. I would recommend them to everyone needing self storage and/or use of moving trailers or a Ubox all services I've used so I'm giving feedback based on my own experiences using services they offer.

Michele C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S.  |  First Impressions 
Clasificación:
4.0

we had a tire blow out that may have been avoided. However, we were in a remote area of texas and received relief within the hour. i was impressed

TROY J.  |  First Impressions 
Clasificación:
1.0

Nunca em mi vida, fui tam desrespeitado por los empleados de una companhia, fui customer de u-hall por mutios anos, espero no mas nescecitar de su servicio

ANDRE V.  |  Overall Experience 
Clasificación:
2.0

No communication in relation to truck rental. Nevar been so unrespected as a client de to uhal employee and lost time and money by Anniemary Mackenzie.

ANDRE V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mirza Sharoz R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana I.  |  Overall Experience 
Clasificación:
3.0

Office lady have no customer service.

Bernot C.  |  Overall Experience 
Clasificación:
4.0

Good facility and staff. Card system hasnt worked for months and its a nuisance since the unit alarm can be heard in the entire bldg. its only brief but annoying.

Simmone C.  |  Overall Experience 
Clasificación:
5.0

Victoria really took great care of my father and I when renting a truck and storage space.

Daniel R.  |  First Impressions 
Clasificación:
1.0

Insanely ride staff. Victoria is the worst store manager I've ever had the displeasure of meeting. I showed up today after having made this reservation two weeks in advance and driving hundreds of miles. I waited over 20+ minutes for the employee in training to give me my storage unit, she explained the directions I need to follow poorly, and then because I came back due to miscommunication and the inability to get their code to work, Victoria decides to catch an attitude with me and then tell me to leave HER office. I have the entire thing recorded on video and I will be following up and filing a complaint with uhaul. Take your business elsewhere if you don't want an absolute headache. Not worth the time wasted. Victoria, kindly quit, you're USELESS post update, their alarms are constantly going off while you are trying to make your move which is insanely earth shatteringly ear piercingly annoying. Thanks for nothing U-Haul I will not be returning as a customer ever again. Update to the update! I've been here 3 hours and I'm already finding mass amounts of very large roaches, not to mention the extra extra large rat traps installed in every single unit. The elevator operations certificates are also out of date by over 2 years. This place is disgusting and poorly maintained all around, from employees to management to the actual storage units. I even tried to contact the owner Don at the email listed on my contract and that email is not valid. Don does not want to be bothered with any of your problems & neither can any of his employees.

Jessica D.  |  First Impressions 
Clasificación:
3.0

I would have said excellent, but when I went to remove all my items, I went into the office and was not told that they needed to inspect the unit. I tried to check out online, but it said I had to return the key card! I called the location, but got the national line. I explained the issue, and they said it had to be returned. She said they contacted the location via text to confirm. We made a special 1 hour trip back to return the card to avoid being charged $40. Upon arrival, when we were finally helped, we were told there was no need to return the access card!! So the trip was for nothing. The website and especially the staff should be aware of the policy.

David b.  |  Overall Experience 
Clasificación:
5.0

Everything was beyond my expectations! When I called they set up my trailer, storage, and help unloading. Everything went perfect, and everyone was excellent!

Scott M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

CURTIS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nataliya S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M.  |  First Impressions 
Clasificación:
4.0

The lady that helped us check-in was distracted, rude, and failed to set up our auto pay. We received a notice for $15 late fee. Upon making a special trip to the facility (30 minute drive) the manager waived the fee and set up auto pay. He was friendly and focused.

Brian W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S.  |  Overall Experience 
Clasificación:
5.0

I had a great experience

FOURNAZ S.  |  Overall Experience 
Clasificación:
2.0

I never was able to get in the place with my access card I never got a response from anyone when you called the 800 number or whatever number it is that's listed on the door no one never answered and then when they do answer it said 24-hour access the people in the office I'm very short and whenever it came time that I was late what's payment no one would contact me but they would contact my emergency contact it was not a good experience

RODERICK P.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff.

LEWIS F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Setu S.  |  First Impressions 
Clasificación:
4.0

More instructions on how to use swipe card and how it works would be helpful to first time unit renters.

Andrew B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mirza Sharoz R.  |  First Impressions 
Clasificación:
5.0

Don was a complete professional. I was going to use another storage facility but I was so impressed with how Don answered all my questions I went with uhaul

Richard S.  |  First Impressions 
Clasificación:
5.0

Most often when renting a U-Haul there are a lot of emotions running. Don was professional, affirming and extremely helpful! Great service!!

Ron R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M.  |  First Impressions 
Clasificación:
5.0

I love the staff at this location. They are always professional and friendly. The site is always clean and I like the electronic slide pass for easy access/security.

Tangala C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tamara B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

george f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee W.  |  First Impressions 
Clasificación:
5.0

Keep up the great work!

Zachary D.  |  First Impressions 
Clasificación:
5.0

Ann Marie,Victoria & Shane made us feel very happy to have selected their UHAUL as our future storage facility, and because of their courtesy, and efficient handling of our situation, we are pleased!

kean R.  |  First Impressions 
Clasificación:
5.0

Excelente

Bernard K.  |  First Impressions 
Clasificación:
5.0

Best part was the customer service. They get it unlike my experience in Arizona with Alex Smith.

ANGELA A.  |  First Impressions 
Clasificación:
5.0

Your professionalism, accommodation, and customer service was outstanding! I would highly recommend your services to anyone in the market for storage and relocation assistance!

Dwight N.  |  First Impressions 
Clasificación:
5.0

Very pleased with service

Micheal R.  |  First Impressions 
Clasificación:
5.0

Don is the man

Joseph D.  |  First Impressions 
Clasificación:
5.0

Both Adam and Joe were great to deal with.

David P.  |  First Impressions 
Clasificación:
5.0

Everything excellent

Rafael G.  |  First Impressions 
Clasificación:
4.0

-Returned my truck and was charged for extra day even though I was told I wouldn't be. -I don’t like paying for 24hr access and what’s worse is it’s only through a tiny door after 10pm -I have more

Judith D.  |  First Impressions 
Clasificación:
3.0

Rented a covered parking spot. Victoria Lewkutz was helpful and knowledgeable and did her best. The only complaint is the UHaul computer was slow and made the process take longer than it should have.

Mike D.  |  First Impressions 
Clasificación:
5.0

Really impressive state of the art

Peter H.  |  First Impressions 
Clasificación:
5.0

Very helpful staff

DENIECE J. | Reservación
Clasificación:
5.0

Easy to Find and great customer service

Dennis S. | Reservación
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