Customer Reviews for U-Haul Moving & Storage at Salem Turnpike

1,589 reviews

3434 Salem Tpke   Roanoke, VA 24017
(Left Off Hwy 419)

(540) 344-3709

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(540) 344-3709

3434 Salem Tpke
Roanoke, VA 24017
(Left Off Hwy 419)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MABEL P. 
Rating:
5.0

Gracias por todo...

Rafel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RobertWilliam M. 
Rating:
5.0

I had a great experience and everything went so smoothly

CASSANDRAM W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Ike M.  |  Overall Experience 
Rating:
5.0

Kim is, to say the least, OUTSTANDING! I had lost a reservation and she made another one within 30 minutes. And due to not knowing how much furniture we had to store at the time, she upgraded our storage unit one size for free. This speaks loads to how accommodating U-Haul is with changing circumstances and limited funds. Kim is a true asset to the company, and U-Haul has become my favorite truck rental/storage facility to use now. Thank You!!!

Bernardo D.  |  First Impressions 
Rating:
5.0

Very friendly and curtious. Would highly recommend.

John H.  |  Overall Experience 
Rating:
5.0

Honestly best experience I've ever had with a moving truck company. Boss man(Mr. Anderson) over at 3434 Salem Turnpike in Roanoke Virginia deserves recognition for his willingness to help the customer! I was very very pleased and will definitely be back for any moving/storage needs.

Travis E. 
Rating:
5.0

Customer did not leave a comment.

Buddy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ralph j.  |  Overall Experience 
Rating:
2.0

Had to change storage size and didnt get a prorate on the amount paid, so am under 100 dollars fo nothing

Evelyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN J. 
Rating:
5.0

Customer did not leave a comment.

Rodney H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALPHONSE N. 
Rating:
5.0

Customer did not leave a comment.

Salem T. 
Rating:
5.0

Customer did not leave a comment.

Filamie N.  |  Overall Experience 
Rating:
5.0

Drove in park the van. Tried to use app for return. Was not working well. Instead just walk in and gave key to CSR. That it! They took care of it then. Process took only 5 mintues...

Oscar P. 
Rating:
4.0

Customer did not leave a comment.

ANITAFAYE P.  |  First Impressions 
Rating:
5.0

Will at U-Haul is awesome! He is very customer friendly and so helpful! I've rented from him multiple times now and really feel that he is the best!!!

ELIZABETHGORDY B. 
Rating:
5.0

Very professional and clean. Agent had great knowledge of equipment and very customer friendly. Don't change a thing!!

RANDY A. 
Rating:
5.0

Thanks for allowing me a storage space at U-Haul.👊🏾✌🏾💪🏾

don s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALDBURTON L. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRADENISE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edna w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MADISON R. 
Rating:
5.0

Customer did not leave a comment.

Alven C. 
Rating:
4.0

Customer did not leave a comment.

leida a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAIANOCTAVIAN D. 
Rating:
4.0

The office crew was very kind and the lady Rita with the cleaning service was great. Very kind very helpful. I think she deserves a raise. There was a lot of trash stacked around the trash bins. But in light of life with covid it probably is due to a shortness of staff with the trash service.

KATRINA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
2.0

The guy working there was so rude when we picked it up and when we brought it back.

MARKH C. 
Rating:
5.0

These folks were very helpful, very pleasant to work with.

John T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYALAN T.  |  First Impressions 
Rating:
1.0

They didn't have a universal trailer light to hook up to my van so I could use a pull behind trailer so I had to pay 100.00 to use a box truck, plus the hook ups on my Ford explorer would have fit but they wouldn't let me use a 8 cylinder 4 wheel Dr to pull it they would rather me pull it with a 2008 dodge caravan. That makes no sense at all.

CRYSTALLYNN F. 
Rating:
2.0

I reserved a car trailer at the Hershberger location and when I arrived I was told my reservation had been canceled but there were 2 car trailers outside the building. I was told they were already rented so I left. I managed to get what I needed at another location up the road and later that night when I drove by the Hershberger location the same 2 trailers were still sitting in the same place. Not Impressed!!!!

Michael L. 
Rating:
4.0

Make sure key box is in service. Make sure app is working!!

Charles K. 
Rating:
4.0

Customer did not leave a comment.

mindy t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marvin c.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Latisha D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFERRENEE A. 
Rating:
5.0

- completely different than the pickup location, very professional and organized. - Excellent customer service - Very speedy and friendly - highly recommend

Bonnie C. 
Rating:
2.0

I have always rented U haul many times, moving daughter back to college,truck had no AC there, and back in 95-97 degree heat,sweating all the time,talk To agent, took $10 off ,never please don't rent U-Haul, their all about the money,not taking care of customers!!!!

GEORGEWASHINGTON S. 
Rating:
5.0

Good customer service the day of my pickup.

DARRYL B. 
Rating:
5.0

Given the phone was ringing off the hook, the staff was friendly and professional.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Muddasar C. 
Rating:
5.0

N/A

RAYSHADDE-MARIO N. 
Rating:
1.0

It took the person working 5 minutes to help me although he was sitting at the desk. When I asked questions he was annoyed with me and there were nothing available at this location or Hershberger location. Very disappointed but found a cheaper storage unit anyways.

gary W. 
Rating:
5.0

We showed up late but Michael was still helping a customer outside. He stayed beyond his shift and allowed us to get our unit. He didn't have to because we didn't show up because of the bad weather. .

Mike l.  |  First Impressions 
Rating:
3.0

Out of the way, near nothing. Cramped space

GARYROBERT R. 
Rating:
5.0

Michael is awesome

JACOBWILLIS WEBB S. 
Rating:
3.0

Was very far away from location driven to. Tried to set up a closer drop off location, but was told due to lots of student rentals, that was not a good idea. In the end, this location was 35 minutes further away with no close gas stations to fill up enroute.

Mary L. 
Rating:
5.0

I returned the trailer after hours so I did not have any contact with staff members. The location had ample parking for rental and truck returns. Also, the return process was very easy.

Devar T. 
Rating:
5.0

Michael was excellent!

Jessica H.  |  First Impressions 
Rating:
4.0

deliver where you say going to be and have people do proper maintenance on equipment before allowing then to leave a yard and they should be cleaned

David L. 
Rating:
5.0

Michael was efficient and friendly.

Phillip L. 
Rating:
5.0

Customer did not leave a comment.

Yusheng C. 
Rating:
4.0

Get more trucks. Its hard to find one close to home.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

yvette b.  |  First Impressions 
Rating:
5.0

Clearer entry and exit signs

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Barry D. 
Rating:
3.0

Pay attention to drop off time. I dropped my trailer off 3 hours after my 10 am drop off time. I was charged an extra 30$ for an extra day? I was not made aware that if I didn't drop it off by 10 I would be charged. Kinda stupid I think not like I was 24 hours late

NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

taylisha l.  |  First Impressions 
Rating:
1.0

Make sure to put the Utility Dolly in vechicle, when the customer orders it and needs it for their move! Caused my move to be delayed trying to find a Utility Dolly since one was not locked in the truck when I picked up And would have happened again when I rented from same place July 2nd 2021!! Unhappy Customer... thought maybe a mistake the 1st time but the 2nd time .. Fix your process or at least advise customer when they order for Pickup after hours !!!

Ron D. 
Rating:
3.0

It wasn't necessarily this location, but the experience with Uhaul overall was poor. I had to call as my pick up date got closer, I never received a call to confirm if I had a truck. Then I was given very mixed information as to whether I was going to have a truck or not. Lucas from Lynchburg office was very helpful and made it so that I had a truck. However, picking up took a long amount of time and dropping it off was very poor. We did a drop off before hours because the truck was needed there at that time. It took 40 minutes to complete the process. The other thing that confuses me, is I was not guaranteed a truck until Saturday before my move (when I had complete an online request for it two weeks prior) yet once I finally did get a truck, I had to have it returned by a certain time for someone to have it on Monday. How did they get a confirmed time to pick it up and have it by when I was not provided that until the day before, and even when I did, I got mixed information as to if I would actually get a truck? Carryover of information, a more solid knowledge of if a truck will be available and knowing this information in a timely matter would help a great deal. Moving is stressful and to find out the day before that I might not get a truck was the last thing I wanted to find out and Uhaul did that. You should try harder to come up with an algorithm that can track the truck to know if someone will be able to reserve one for a certain time frame.

JULIAPAMELA D. 
Rating:
5.0

Customer did not leave a comment.

REBECCAANN E. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOHN S. 
Rating:
2.0

Scheduled pick up for 8 am and they didn't open until 9 am causing me to sit in my care waiting around and having to push my entire timeline back

NOAHMICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

kim J. 
Rating:
4.0

After hours drop off; though a bit time consuming, the U-Haul app drop off was effective.

David E. 
Rating:
5.0

Customer did not leave a comment.

ZANAYVONNE W. 
Rating:
3.0

Truck cab smelled of cigarettes. Windshield was filthy.

Neill B. 
Rating:
5.0

Customer did not leave a comment.

PHILIPSTEWART T. 
Rating:
3.0

Employee didn't know how take straps off car wheels and the chains from the auto transport He expected me to do it.

Susan P. 
Rating:
2.0

I have ordered a truck from this location 2x in that past 2 months and both times they failed to put the equipment I requested into the truck. ( Utility Dolly) The 1st time , I had to spend time finding another location to get the missing Utility Dolly from, taking 2.5 hours out of my move day ! 2nd time: again NO Utility Dolly in the Truck , luckily I had changed the pick up time from 1030pm to 830pm & arrived around 810/815pm & there was someone inside , even though the door was already locked. I told asked him where is my Utility Dolly as per my order?? he stated they dont give them unless they are there. Why order one then , if you cant get it with your truck if you pick up after hours, they easily could have locked it inside the cab. The first one he gave me was broken, so I knocked on the door again & asked for one that was not broken . finally I got one that would work, but they whole mobile check out was thus delayed and 45mins later finally left the lot

RONALD WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

PEDROPABLO A. 
Rating:
4.0

Customer did not leave a comment.

VICKI JONES A. 
Rating:
5.0

These guys are always so helpful...I will only do business here! Thank you for being amazing!

Wendy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNNE T. 
Rating:
5.0

Customer did not leave a comment.

Kimberley B. 
Rating:
2.0

Had to drive an hour out of my way to pick up truck after I registered for it a month in advance

April E. 
Rating:
5.0

Customer did not leave a comment.

HEATHERCORTNEY L. 
Rating:
5.0

Outstanding service

JOHNWILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAECKSTEIN E. 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony T.  |  First Impressions 
Rating:
2.0

I tried to call to let them know I would be late to pick up the truck and was on hold waiting for an answer for 22 minutes. June 9, 10:55 am ET. The truck cab leaked when driving in the eain. The water came in at driver side shoulder belt and rolled down my back and chest while I was driving in the rain.

Steven K. 
Rating:
1.0

There was no worker there. We called and called and even called the general manager who essentially told us that it was not his problem and that we needed to figure it out ourselves. The store was supposed to be open but the employees just didn't want to come in apparently. Never EVER EVER EVER trust or use this location.

Troy M. 
Rating:
5.0

Never received my final invoice

STEVENWADE B. 
Rating:
5.0

Customer did not leave a comment.

CHASITYLEANN S. 
Rating:
4.0

Customer did not leave a comment.

GERALDROBERT M. 
Rating:
5.0

Great service!

WILLIAMRALPH T. 
Rating:
5.0

I wanna thank y'all for speedy service and let me use your equipment at a time Thank you

RICHARDSAMUEL F. 
Rating:
5.0

Another excellent experience with U-Haul.

Timothy J. 
Rating:
5.0

The guy that helped me rent it was great and very informative and the guy that took in the truck was also very nice- Both were very respectful and nice to talk to

CRYSTALROSE F. 
Rating:
5.0

Thanks for letting us return the items we ended up not using!

Ryan F. 
Rating:
5.0

Nothing

EDGARHARRIS S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
5.0

More locations with manned hours on the weekend.

JAMESROBERT B. 
Rating:
3.0

Allow you to drop off the truck where you go to instead of having to waste gas and time returning it to where you got it.

JOANNEELIZABETH Y. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
1.0

So remember that hour U-Haul corporate credited me? Yeah Salem wouldn't honor that, made my wife pay $60 extra, I had to wait on hold for an hour to get U-Haul corporate to refund it. The guy at Salem was dumb as a bunch of rocks and couldn't make changes to the invoice which U-Haul corporate said "makes no sense". Empower your people and train them if you want repeat customers. At this rate I'll hire someone's truck next time.

Sean H. 
Rating:
2.0

Not well staffed. It didn't seem like the person hitching our trailer actually understood how it worked. Additionally they didn't have tools onsite for us to adjust the hitch that we bought at the Uhaul location. We had to drive to a local store to buy tools.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

TATIYANNACLISHAY G. 
Rating:
4.0

I originally signed up for 24/7 truck share at a different location to pick up at 8am. When I arrived the app did not allow me to pick up and I was going to have to wait an hour for when the location opened. When I called they said it was never set up for 24/7 but that I what I signed up for and it said on my app order details. Which made me drive to another location for another truck. Very inconvenient.

TAYLORWADE W. 
Rating:
5.0

Customer did not leave a comment.

JORDANSHANE L. 
Rating:
4.0

Make drop off more efficient. It should not be a 30 minute wait to drop off the vehicle when done.

MARKDAVID T. 
Rating:
3.0

Our agency has used this location for many years now, and this was the worst check in experience by far. Our reservation was for 8am. We got there at 755am and did not get to check in until 0830 and then could not locate our truck until almost 840am putting the schedule far behind. Private movers had been hired and were waiting and the clerk had much difficulty navigating the system and telling us where to even locate the truck. The truck only had 1/4 tank of gas when we received it. This seemed like a new employee who was struggling OR an employee who just was not concerned with customer service.

JAMESLEE W. 
Rating:
2.0

The person that helped me was inept. I understand having problems, however, this was past just being new or computer issues. It took over and HOUR to get a trailer to rent. There was NO ONE in front of me. There was a woman working there too that did nothing to assist him. He had to call someone on the phone, point his phone camera to the monitor and walk him through the process... Which he had to do 4 times. He asked my name at least 10 times... WRITE IT DOWN if you can't remember ANYTHING. I will NEVER rent another u-haul from this location there are plenty of others to choose from.

RECECCAMARIE D. 
Rating:
1.0

Absolutely horrible customer service. I dropped the truck off at 8:40pm Friday and it wasn't due back til Saturday at 10:30 am. The key was in the box. GOT CHARGED FOR an extra day and called and spoke with Michael I believe he said was his name. He told me to call the 1-800 number. After 20 minutes on hold I hung up. Tried the online chat feature and no one ever showed up to chat with me. Salem Turnpike location in Roanoke, VA has Zero customer service. Very poor. Should just shut the place down.

VIRGINIALEIGH W. 
Rating:
4.0

Clean your trucks out more thoroughly. I found an empty beer bottle in the center console of the van I rented. In the past, my dad and others have found cigarette butts and other debris in the trucks. The trucks run well and the service at the various sites has been great, but I think an extra ten minutes cleaning out a vehicle would go a long way.

PEYTONMCCARTY Y. 
Rating:
5.0

Customer did not leave a comment.

DEREKFITZGERALD H. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

Customer did not leave a comment.

JOHNE S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

DAVIDBRIAN H.  |  First Impressions 
Rating:
5.0

Justin is great! I will always come to this location for my moving needs!

Angela S. 
Rating:
5.0

Customer did not leave a comment.

DARREN ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

CODYWILLIAM S. 
Rating:
5.0

Great experience, uhual rep was very helpful in decision making for what I needed.

KAHLILALLEN A. 
Rating:
1.0

MAKE SURE THE CUSTOMERS KNOW WHAT THEY POLICIES ARE WITH DROP OFFS SO THEY WILL KNOW THEY WILL BE CHARGED MULTIPLE DAYS FOR USING A TRUCK FOR FOUR HOURS MY WORSE EXPERIENCE EVER ESPECIALLY IN TIMES OF NEED

OCTAVIAMICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

MEGHANCLAIRE I. 
Rating:
5.0

Customer did not leave a comment.

KELLIELAINE C. 
Rating:
5.0

Customer did not leave a comment.

BRIDGETTEGRAY W. 
Rating:
5.0

Customer did not leave a comment.

Kelli C. 
Rating:
5.0

Excellent customer service!

JA'SONNONAE' W. 
Rating:
5.0

Customer did not leave a comment.

Maureen K. 
Rating:
5.0

Great experience! Amazing staff!

erin t.  |  First Impressions 
Rating:
3.0

there are hole-in-the-wall and ceilings that could be closed up before renting insufficient lighting

Francis B.  |  First Impressions 
Rating:
5.0

The only complaint I have is that there wasn't a light in the unit. I had to rely on the main light that housed all of the units to see while I was moving my stuff in. Other than that, it was a very nice and easy experience.

Mildred P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elysia B.  |  First Impressions 
Rating:
3.0

I was disappointed with the fact that the light in the hallway was interoperable as well as there being no light in the unit itself so that you can see where you are putting things (so that you can do it efficiently). Lighting is needed not just for visibility but also for safety.

carol c.  |  First Impressions 
Rating:
5.0

Very well organized

Roland S.  |  First Impressions 
Rating:
5.0

Clerk was very polite knowledgeable and attentive. Very pleased with the service of this location. I have used other uhaul storage and even measuring against those I am beyond pleased. Dakota Carring

dakota c.  |  First Impressions 
Rating:
5.0

Casey was very helpful & friendly!

Tosca M.  |  First Impressions 
Rating:
5.0

I had no problems reserving my storage building then when got there the man was very helpful ,friendly and kind

jeff r.  |  First Impressions 
Rating:
5.0

The staff was very helpful and great to work with.

Rebecca D.  |  First Impressions 
Rating:
5.0

Quick checking and manager was very nice. Seemed clean and well tKen care of

jason g.  |  First Impressions 
No reviews have been submitted for this location.

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