Customer Reviews for U-Haul Moving & Storage at Salem Turnpike

1,746 comentarios

3434 Salem Tpke   Roanoke, VA 24017
(Left Off Hwy 419)

(540) 344-3709

Horario

  • Mon–Sun
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(540) 344-3709

3434 Salem Tpke
Roanoke, VA 24017
(Left Off Hwy 419)

Servicios en esta ubicación:

Horario

  • Mon–Sun
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

taylisha l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danita N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danita N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eileen W. 
Clasificación:
4.0

Everything went smoothly. Would recommend this location if looking for a Uhaul in Roanoke, Va

Lisa P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARILYNLYNNETTE C.  |  Overall Experience 
Clasificación:
1.0

I kept a storage unit at this facility for 6 months. I was issued a 6 digit access code when I paid for the unit. Without notifying me, the facility removed the machine used to input access codes, and switched to only issuing remotes. I showed up at 7PM with a U-Haul rented van on November 4th (facility hours are 5A-10P) to empty my unit for a move the following morning. I was unable to get into my storage unit because I did not have a remote to gain access into the storage facility. Because it was after office hours, no one was available to help me. I ended up having to pay additional gas and mileage for my van, as well as paying additional money to my moving company because I was unable to gain access to my unit until 9AM the next day. By the time I cleaned it out and returned home, we were several hours behind schedule. I would have had no issue coming to get a remote, but I was never contacted that this was a new policy. Also, the remotes are small enough that they could have been mailed to customers. I appreciate customer service doing what they could to help the evening of, but this was the worst experience I have ever had with U-Haul. I can't see myself giving you business in the future if I find any viable other options.

Ryan H.  |  Overall Experience 
Clasificación:
5.0

Great experience from placing my reservation to returning the uhaul. Joshua was super friendly and helpful!

Mia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danita N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danita N.  |  Online Move In 
Clasificación:
4.0

Above average. Thanks

SHARON J.  |  Overall Experience 
Clasificación:
5.0

I liked the way they talked to people coming in the door.

Herman R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tricia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shaniqure w.  |  Overall Experience 
Clasificación:
1.0

The van was on empty with the gage showing an amber light because it had no gas. Ridiculous.

terry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K.  |  First Impressions 
Clasificación:
5.0

Just didn't like the way one said one thing one said another. Other than that it's a excellent company.

PAULETTE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarizma B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Staff was courteous, extremely helpful and accommodating.

Glorietta P. 
Clasificación:
1.0

Customer service rude brakes on cargo need serious repair and I didn't understand what I was charged

Akkilya P. 
Clasificación:
5.0

The staff was very supportive and professional everything was done in a timely manner... Thanks for your help.

Cynthia B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

christine h.  |  First Impressions 
Clasificación:
5.0

Your staff very friendly and courtesy.

DIANNEL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD A.  |  Overall Experience 
Clasificación:
5.0

I have no complaints about the service.

constance j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Not location specific but allowing driver to upload documents prior to arrival on location. (Drivers license, personal photo, etc). The 24/7 pickup is very convenient but it did take longer than expected. Also having my order (boxes, tape, bubble wrap) pre-loaded in the truck would be a huge convenience. Fortunately I had only arrived on location at 8:40am so waiting till the store opening to collect the materials was a very mild inconvenience but if I was there really early it would've thrown off more of my day/plan. All in all a great experience though.

Benjamin C. 
Clasificación:
5.0

The service was great. Staff are friendly and helpful. I would definitely recommend them.

TARIQ R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

The young man whom helped me with my move in was absolutely amazing! Very well mannered and had me in and on my way in a matter of minutes. He greeted me offered his help each time I visited my unit . Wonderful asset to this company  The facility was very clean which is very important to me as I am particular and picky about cleanliness. For the overall experience and cost I was very pleased and I have and will continue to recommend your services in the future. Thank you for a no hassle well organized experience.

Cynthia R.  |  Overall Experience 
Clasificación:
5.0

Nothing at all, they were easy, kind, and helpful

Shanelle E. 
Clasificación:
5.0

They were friendly and helpful in getting me squared away with checking in. Also, like that they supplied a lock.

ARTHUR S.  |  First Impressions 
Clasificación:
5.0

Chris is awesome! His customer service was spectacular, well mannered, he's respectful and overall very personable. Make him manager he deserves it!!! Get rd of Will Andrews poor customer service, he's lies to his customers, he's disrespectful and very rude.

Clint W. 
Clasificación:
5.0

Staff was very nice and professional.

Noel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Chris was awesome! He was friendly and extremely helpful. The storage unit was excellent, but I was able to find something closer.

Daniel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula K. 
Clasificación:
5.0

The young man that checked me and was very courteous and kind and super helpful with a wonderful smile. The facility was clean and easy to access and I love the fact that y'all have clickers for your gate it's always nice to have Things like this to make your day and life much easier and more convenient. I will definitely recommend your services to others keep up the good work!

Cynthia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jada P.  |  First Impressions 
Clasificación:
4.0

The only negative thing I have to say is no one told me insurance was on there or being charged and they just included it in my monthly fee at 7.95 each month. Other than that, I had an overall really nice experience there.

Jessica H.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service!

Rachel P. 
Clasificación:
5.0

Kim and Chris were efficient, thorough and displayed phenomenal customer skills. I can't say enough about this duo!!!

Abbenie J.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service - was very helpful throughout our drop off experience and went above and beyond. This location and experience would certainly give me confidence to rent again and also recommend to others.

Tim C. 
Clasificación:
5.0

Chris was great! He has a wonderful personality that makes light of a stressful day of moving.

Travis P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
4.0

For after hours customers using 24/7, it seems to be very difficult. I had to change my rental pickup to the evening. I was told it was super easy to use the app. However, the app would not let me advance due to “not being at the location”. When I called the verification line provided, it was a 50-60 minute wait. When we called regular customer service, they stated there was nothing they could do to assist us except transfer us to the same line. That was the most frustrating part: Customer Service came across as very uncaring and dismissive. When we asked to speak with a supervisor, we were placed on a very long hold and no one ever returned to the line. It took approximately 45 minutes to FINALLY register with the app. The individual who answered the verification line was very apologetic and got me through quickly. Pickup sucked but drop off was a dream. The gentleman working at the location when we arrived was very pleasant and friendly. He asked about my experience. When I discussed the issues with pick up, he was very apologetic and did everything to make up for the issues from the day before. I know the call center perhaps gets weary dealing with irate customers all day. It is a thankless job. However, that is in essence their job: to help rectify issues.

LEAH KAY W. 
Clasificación:
5.0

Chris and Ms. Rita went above and beyond to get me into a truck when another customer failed to return the equipment that I had reserved. Chris was efficient, motivated, and a joy to work with during a stressful time. Great employees and an easy place to pick up or drop off a truck!!

Daniel H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacqueline C.  |  Overall Experience 
Clasificación:
5.0

The entire staff was extremely helpful in meeting my storage needs. Chris, Kim, and Will were all amazing and went the entire mile to get me moved in on schedule. I'm extremely grateful for their assistance!

Daniel M.  |  First Impressions 
Clasificación:
5.0

Kim was the best,she had reserved unit for me ready to go in 15minutes! She was very friendly and helpful. The unit was perfect size & location of it was excellent to move stuff in easily! 

Tonya B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine T. 
Clasificación:
3.0

Took way to long checking in. Got stuck on adding a driver when indidnt need to Didn't know store was open Staff was extremely polite

Jeff S. 
Clasificación:
3.0

Unit was too small

Vincent M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Janea G. 
Clasificación:
3.0

U-Haul raised the rate every three months making it more expensive than what was originally quoted.There by making it expensive to use on a long time basis

Francis B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDANICOLE L.  |  Overall Experience 
Clasificación:
1.0

I purposely Swept the UHaul even though my pallets made no mess in there. You then charged me a 75 fee for sweeping it out when it wasn't cleaned when I picked it up.

TIFFANYJ S.  |  Online Move In 
Clasificación:
3.0

The employee at the front desk was friendly and helpful and made the experience easy

Katherine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

Salem Turnpike Uhaul was a pleasure doing business there.

TOMARALEE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

Great clean vehicle Customer Service was great

Joseph S. 
Clasificación:
4.0

I had an absolutely horrid experience using uhaul this time around. My interactions with customer service repeatedly resulted in receiving false information. Much longer story short, I arranged to pick up a truck on Sunday 6/26 in the morning in Blacksburg, VA. A few days prior, I switched it to Saturday 6/25 in the evening with 24/7 truck share. When I came to pick up, not only was there no one-way truck checked in, there was not a single one-way truck available with truck share within 50 miles. This severely impacted my packing plans. I then found out that the Blacksburg location is not open on Sunday (which makes it quite problematic to pick up a truck on Sunday as initially planned, yet another wrong piece of information). Each time I was told that the truck would be available and received notifications to check in for the reservation. Ultimately, I had to drive 45 minutes out of the way to pick up the truck the next morning, leading to another significant delay for my move. Despite all of these attempts to schedule, none of them are considered a "guarantee" so I can't be compensated for my time and frustration. You can improve things for the next customer by not freaking setting up impossible pick up times for them so they won't have their schedule screwed over. Also consider providing your customer support and sales staff with consistent data so they are not repeatedly misinforming your customers. As I said, there is more to the story but you should hopefully have that information logged in relation to my reservation already. The staff at the Roanoke location were the only positive part of the experience. He was great.

Elliot G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latasha M.  |  First Impressions 
Clasificación:
5.0

I used the storage facility before. Good service.

Glenn C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn D.  |  Overall Experience 
Clasificación:
1.0

Uhaul is horrible I drove 3 hours to a storage unit to not have access we had to stay over night in a hotel. I called ahead and told the employee I didn't not have a time that I would get to the storage. He never said if you are not here by 10 pm you access code will not work. Very unprofessional, I spent more time and money on the move than I expected my anxiety was through the roof. Horrible experience

Jacqueline C.  |  First Impressions 
Clasificación:
3.0

The location was out of the way and not near a gas station. There were not clear directions about where to leave the truck after hours. We parked behind another truck that was apparently left. Uhaul was unclear about charges, drop off time or approval of additional charges. The fact that the truck lights were not working left me with a fear of getting ticketed the entire move. For the money paid, I am extremely disappointed in Uhaul. I am not sure why I was charged an additional $40 plus mileage. The mileage overage was partly because of the change in pickup and lack of gasoline near drop off. We were told to fill it up to 3/4 tank but we ended up filling it up almost full because it is difficult to gauge how full a tank is while fueling. Overall, my satisfaction rating with UHaul is low.

JayandBeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timisha R.  |  Overall Experience 
Clasificación:
1.0

You're 5x5 storage is not accurately measured. I was supposed to have a free month with the truck and I was charged. I canceled the service.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

Chris at 3434 Salem turnpike, Roanoke, VA was extremely helpful, knowledgeable and went over & beyond to help me. He deserves a raise, I will continue to go to him in the future with any of my moving needs.

Lisa L.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

DAVIDMATTHEW W.  |  Overall Experience 
Clasificación:
5.0

I would to thank you to the gentleman Chris on the Salem Turnpike site he was very helpful and knowledgeable. Thank you for all y'all do for people in time of need.

monica w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda N.  |  Overall Experience 
Clasificación:
1.0

I was supposed to pick up my vehicle at 730am usijg 24/7 truck share. I wasted close to an hour at the location trying to get uhaul's system to recognize that i was at the location unsuccessfully, including wasting 2 phone calls with customer service that provided zero assistance. I left and came back after my childs swim practice at approx. 945am and found that the store was still not opened even though its posted hours were 900am. No one showed up until approx 1030, with multiple cars including me waititing. When the person finally showed up she had to switch the vehicle i was reserved to take for another one, which i dont know why. This was an utterly disgraceful service experience. The location specifically was a mess, but worse was uhauls 24/7 truck share system. I will never rent from uhaul again regardless of any cost.

Jon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney F. 
Clasificación:
5.0

Mobile pickup and return worked flawlessly, nothing to improve here.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW N. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim S. 
Clasificación:
5.0

Very satisfied with the service and condition of the equipment.

David S. 
Clasificación:
5.0

Nothing Kim at the Salem Trnpike Store was awesome !!!!!

Paula C. 
Clasificación:
4.0

El cliente no dejó un comentario.

elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamila B. 
Clasificación:
5.0

Can't think of anything. Very organized and clean office.

Marvin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL F. 
Clasificación:
5.0

Kim was very friendly and helpful!

Adam K. 
Clasificación:
5.0

Although there was a mix up in my order, they corrected it in a reasonable time. The staff was pleasant and professional.

viney H. 
Clasificación:
5.0

Kim was excellent

Desiree W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan C. 
Clasificación:
2.0

My item's we're destroyed by rain from a hoge hole in the ceiling that wasn't there when I got the unit in 2019 an I was told I wouldn't be reimbursed for anything I had in my unit. 1100.00 box spring an mattress set as well as other items, someone needs to call me asap

CHUCKIE C.  |  Overall Experience 
Clasificación:
5.0

You agent in charge Kim was excellent in all regards!!!

Robert W.  |  First Impressions 
Clasificación:
5.0

This has been one of the best experiences I have experienced in renting a vehicle. Unfortunately, I have forgotten the gentleman's name who provided excellent service Number 1

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
3.0

They have been doing a lot of cleanup and fixing up of this facility, however, it still has a ways to go. We picked this site before we moved to Roanoke, if we had seen it before we would NOT have rented there. Once there we didn't want to have to move everything. Currently, the cars are gone, they have replaced the doors, and are working on the siding. They leave the old siding along the access roads and it blows into the street. They cut off the locks WITHOUT notice so they could add wring for camera. MAILED the key without a call or email to our OLD address so we never got it. We then to at our OWN expense and time CUT off the lock and put a new one on. I was told we would get a free month for our trouble... which never happened. I called about it and the lady said... sorry, I told my GM but he didn't do it I will do it for the next month... again never happened. We were just done with y'all at that point.

Rebecca D.  |  Overall Experience 
Clasificación:
5.0

The service was fast and the staff were helpful and friendly

Dedric W. 
Clasificación:
4.0

El cliente no dejó un comentario.

cayla r.  |  Overall Experience 
Clasificación:
4.0

Nada

Angela H. 
Clasificación:
4.0

El cliente no dejó un comentario.

kasi j.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service by staff.

Charles M.  |  Overall Experience 
Clasificación:
5.0

The two ladies there were extremely professional and courteous!

John L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KevinMichael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBINCHANTELLE B. 
Clasificación:
3.0

Make sure that the pictures of what we are getting are correct when going thru the signing off of the outside of trucks. Mine all said nothing was wrong with any sides a truck. As I went thru each sides there were some buckling of the lower sides, which I sent the picture of each sides with the step by step procedure. The back was the only not messed up. And when getting/returning the truck/ equipment , both the renter and inspector should go thru it together. I was given the ok as my inspector went thru the bringing back stage and told done. Then received a call 30 minutes later stating that the truck I rented had some bad spots. I know, before i left I submitted the pictures and disapproved it.

Sabrina H. 
Clasificación:
5.0

The woman that helped me BOTH times, with a truck for myself then one for my daughter the same weekend was awesome!! We had moved 3 family members in 2 days across 3 cities, 2 states and I was SO tired, I could barely think clear yet this agent was patient kind and even made me laugh!!

CANDACEGIBSON W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACEGIBSON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANMCGALE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antionette H.  |  First Impressions 
Clasificación:
5.0

Our experience was a good one at this UHaul facility.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

I have stored with this particular facility several times over the years and have always had a more than pleasurable experience I don't have any complaints about anything and ask that you guys keep up the good work work I'll probably be back again Once I buy more stuff than my home will hold🙂

Brenda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa J. 
Clasificación:
4.0

Roll up door. Had a lot of rust on it and it was difficult to pull down

AVERYLEWIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce B.  |  First Impressions 
Clasificación:
5.0

The young lady at the desk provided excellent service!

Pertrina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa J. 
Clasificación:
3.0

El cliente no dejó un comentario.

COREYGERARD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martia P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARYPAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose H. 
Clasificación:
5.0

Always helpful and reliable. Very friendly.

Shelby C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORINICOLE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alejandra D. 
Clasificación:
3.0

The only reason I didn't give you a five-star rating was because I plainly asked can I get back in if I get here between 11: 00pm and 12:00 am1: 00am in the morning and I was told yes because I would have never drove there if I couldn't get in there

Tina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kathren B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sha'Kira J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devontae J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Buddy W.  |  Overall Experience 
Clasificación:
5.0

Busy location without lots of staff. Professional, exceptional. Dealt with many locations over the years and this was the best.

David D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OLEKSII S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn A. 
Clasificación:
5.0

Between the truck reservation, rental, turn-in and storage, everything U-Haul did was excellent! Even after I lost my documentation TWICE. Kim in Roanoke has been fantastic to work with along with all the other U-Haul folks in Roanoke and Rocky Mnt NC. I can't say thank you enough for helping get my mother-in-law moved.

Bernardo D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
5.0

Staff was pleasant and very helpful. 100% positive experience.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

Thanks for the use I have moved and look forward to renting again sometime.

ricky h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MABEL P. 
Clasificación:
5.0

Gracias por todo...

Rafel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RobertWilliam M. 
Clasificación:
5.0

I had a great experience and everything went so smoothly

CASSANDRAM W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ike M.  |  Overall Experience 
Clasificación:
5.0

Kim is, to say the least, OUTSTANDING! I had lost a reservation and she made another one within 30 minutes. And due to not knowing how much furniture we had to store at the time, she upgraded our storage unit one size for free. This speaks loads to how accommodating U-Haul is with changing circumstances and limited funds. Kim is a true asset to the company, and U-Haul has become my favorite truck rental/storage facility to use now. Thank You!!!

Bernardo D.  |  First Impressions 
Clasificación:
5.0

Very friendly and curtious. Would highly recommend.

John H.  |  Overall Experience 
Clasificación:
5.0

Honestly best experience I've ever had with a moving truck company. Boss man(Mr. Anderson) over at 3434 Salem Turnpike in Roanoke Virginia deserves recognition for his willingness to help the customer! I was very very pleased and will definitely be back for any moving/storage needs.

Travis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Buddy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph j.  |  Overall Experience 
Clasificación:
2.0

Had to change storage size and didnt get a prorate on the amount paid, so am under 100 dollars fo nothing

Evelyn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALPHONSE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salem T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Filamie N.  |  Overall Experience 
Clasificación:
5.0

Drove in park the van. Tried to use app for return. Was not working well. Instead just walk in and gave key to CSR. That it! They took care of it then. Process took only 5 mintues...

Oscar P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANITAFAYE P.  |  First Impressions 
Clasificación:
5.0

Will at U-Haul is awesome! He is very customer friendly and so helpful! I've rented from him multiple times now and really feel that he is the best!!!

ELIZABETHGORDY B. 
Clasificación:
5.0

Very professional and clean. Agent had great knowledge of equipment and very customer friendly. Don't change a thing!!

RANDY A. 
Clasificación:
5.0

Thanks for allowing me a storage space at U-Haul.👊🏾✌🏾💪🏾

don s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALDBURTON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRADENISE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

edna w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MADISON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alven C. 
Clasificación:
4.0

El cliente no dejó un comentario.

leida a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAIANOCTAVIAN D. 
Clasificación:
4.0

The office crew was very kind and the lady Rita with the cleaning service was great. Very kind very helpful. I think she deserves a raise. There was a lot of trash stacked around the trash bins. But in light of life with covid it probably is due to a shortness of staff with the trash service.

KATRINA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B.  |  Overall Experience 
Clasificación:
2.0

The guy working there was so rude when we picked it up and when we brought it back.

MARKH C. 
Clasificación:
5.0

These folks were very helpful, very pleasant to work with.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHYALAN T.  |  First Impressions 
Clasificación:
1.0

They didn't have a universal trailer light to hook up to my van so I could use a pull behind trailer so I had to pay 100.00 to use a box truck, plus the hook ups on my Ford explorer would have fit but they wouldn't let me use a 8 cylinder 4 wheel Dr to pull it they would rather me pull it with a 2008 dodge caravan. That makes no sense at all.

CRYSTALLYNN F. 
Clasificación:
2.0

I reserved a car trailer at the Hershberger location and when I arrived I was told my reservation had been canceled but there were 2 car trailers outside the building. I was told they were already rented so I left. I managed to get what I needed at another location up the road and later that night when I drove by the Hershberger location the same 2 trailers were still sitting in the same place. Not Impressed!!!!

Michael L. 
Clasificación:
4.0

Make sure key box is in service. Make sure app is working!!

Charles K. 
Clasificación:
4.0

El cliente no dejó un comentario.

mindy t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marvin c.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Latisha D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

esther r.  |  Overall Experience 
Clasificación:
4.0

Thank goodness this place is here. The rates were good considering how short fused the occupancy was. I appreciate all of the help that was received from your personnel on the ground.

David S.  |  Overall Experience 
Clasificación:
5.0

We showed up late but Michael was still helping a customer outside. He stayed beyond his shift and allowed us to get our unit. He didn't have to because we didn't show up because of the bad weather. .

Mike l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

allen n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa g.  |  Overall Experience 
Clasificación:
1.0

It is always something with Uhaul > charge too much >charge you for stuff you didnt reserve or ask for > attitude when your unhappy because of their services > locked my storage after I has permission to be late >corporate charge you stuff and then the location where you live say they didnt so it and then corporate say they didnt do it either so you dont know who to talk to about it

LaTameeka D.  |  Overall Experience 
Clasificación:
5.0

Michael was excellent!

Jessica H.  |  First Impressions 
Clasificación:
5.0

I've been a customer for about 5 years and I would use and recommend this facility to my friends seeking storage space or truck rental.... Thanks

IRIS K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yvette b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

taylisha l.  |  First Impressions 
Clasificación:
1.0

My experience was overall terrible. Not satisfied at all.

Deneesha V.  |  Overall Experience 
Clasificación:
5.0

These guys are always so helpful...I will only do business here! Thank you for being amazing!

Wendy B.  |  First Impressions 
Clasificación:
5.0

Michael was very professional and polite.

pamela w.  |  First Impressions 
Clasificación:
5.0

Your personal very helpful and I didn’t excellent job on getting what I need thank you

richard f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRE G.  |  Overall Experience 
Clasificación:
5.0

Davian was excellent even when I had a attitude he told me he would help me out and he did what he said he would. Besides him I had a horrible experience leaving PA to get here but I made it work and I am here safe so thanks.

LaTameeka D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jagjit C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jagjit C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDBRIAN H.  |  First Impressions 
Clasificación:
5.0

These guys are personable and work u. They deserve a raise. Very happy and will continue to use this specific location

DONALD W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L.  |  Overall Experience 
Clasificación:
1.0

Our storage unit got water damage and mold due to poor upkeep... the staff there was always lazy and rude... we always felt like we were bothering them...

sidney l.  |  Overall Experience 
Clasificación: