Customer Reviews for U-Haul Moving & Storage at Salem Turnpike

1,652 comentarios

3434 Salem Tpke   Roanoke, VA 24017
(Left Off Hwy 419)

(540) 344-3709

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(540) 344-3709

3434 Salem Tpke
Roanoke, VA 24017
(Left Off Hwy 419)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamila B. 
Clasificación:
5.0

Can't think of anything. Very organized and clean office.

Marvin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL F. 
Clasificación:
5.0

Kim was very friendly and helpful!

Adam K. 
Clasificación:
5.0

Although there was a mix up in my order, they corrected it in a reasonable time. The staff was pleasant and professional.

viney H. 
Clasificación:
5.0

Kim was excellent

Desiree W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan C. 
Clasificación:
2.0

My item's we're destroyed by rain from a hoge hole in the ceiling that wasn't there when I got the unit in 2019 an I was told I wouldn't be reimbursed for anything I had in my unit. 1100.00 box spring an mattress set as well as other items, someone needs to call me asap

CHUCKIE C.  |  Overall Experience 
Clasificación:
5.0

You agent in charge Kim was excellent in all regards!!!

Robert W.  |  First Impressions 
Clasificación:
5.0

This has been one of the best experiences I have experienced in renting a vehicle. Unfortunately, I have forgotten the gentleman's name who provided excellent service Number 1

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
3.0

They have been doing a lot of cleanup and fixing up of this facility, however, it still has a ways to go. We picked this site before we moved to Roanoke, if we had seen it before we would NOT have rented there. Once there we didn't want to have to move everything. Currently, the cars are gone, they have replaced the doors, and are working on the siding. They leave the old siding along the access roads and it blows into the street. They cut off the locks WITHOUT notice so they could add wring for camera. MAILED the key without a call or email to our OLD address so we never got it. We then to at our OWN expense and time CUT off the lock and put a new one on. I was told we would get a free month for our trouble... which never happened. I called about it and the lady said... sorry, I told my GM but he didn't do it I will do it for the next month... again never happened. We were just done with y'all at that point.

Rebecca D.  |  Overall Experience 
Clasificación:
5.0

The service was fast and the staff were helpful and friendly

Dedric W. 
Clasificación:
4.0

El cliente no dejó un comentario.

cayla r.  |  Overall Experience 
Clasificación:
4.0

Nada

Angela H. 
Clasificación:
4.0

El cliente no dejó un comentario.

kasi j.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service by staff.

Charles M.  |  Overall Experience 
Clasificación:
5.0

The two ladies there were extremely professional and courteous!

John L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KevinMichael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBINCHANTELLE B. 
Clasificación:
3.0

Make sure that the pictures of what we are getting are correct when going thru the signing off of the outside of trucks. Mine all said nothing was wrong with any sides a truck. As I went thru each sides there were some buckling of the lower sides, which I sent the picture of each sides with the step by step procedure. The back was the only not messed up. And when getting/returning the truck/ equipment , both the renter and inspector should go thru it together. I was given the ok as my inspector went thru the bringing back stage and told done. Then received a call 30 minutes later stating that the truck I rented had some bad spots. I know, before i left I submitted the pictures and disapproved it.

Sabrina H. 
Clasificación:
5.0

The woman that helped me BOTH times, with a truck for myself then one for my daughter the same weekend was awesome!! We had moved 3 family members in 2 days across 3 cities, 2 states and I was SO tired, I could barely think clear yet this agent was patient kind and even made me laugh!!

CANDACEGIBSON W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACEGIBSON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANMCGALE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antionette H.  |  First Impressions 
Clasificación:
5.0

Our experience was a good one at this UHaul facility.

Melissa S.  |  Overall Experience 
Clasificación:
5.0

I have stored with this particular facility several times over the years and have always had a more than pleasurable experience I don't have any complaints about anything and ask that you guys keep up the good work work I'll probably be back again Once I buy more stuff than my home will hold🙂

Brenda B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa J. 
Clasificación:
4.0

Roll up door. Had a lot of rust on it and it was difficult to pull down

AVERYLEWIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce B.  |  First Impressions 
Clasificación:
5.0

The young lady at the desk provided excellent service!

Pertrina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa J. 
Clasificación:
3.0

El cliente no dejó un comentario.

COREYGERARD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martia P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

GARYPAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose H. 
Clasificación:
5.0

Always helpful and reliable. Very friendly.

Shelby C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORINICOLE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alejandra D. 
Clasificación:
3.0

The only reason I didn't give you a five-star rating was because I plainly asked can I get back in if I get here between 11: 00pm and 12:00 am1: 00am in the morning and I was told yes because I would have never drove there if I couldn't get in there

Tina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kathren B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sha'Kira J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devontae J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Buddy W.  |  Overall Experience 
Clasificación:
5.0

Busy location without lots of staff. Professional, exceptional. Dealt with many locations over the years and this was the best.

David D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OLEKSII S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn A. 
Clasificación:
5.0

Between the truck reservation, rental, turn-in and storage, everything U-Haul did was excellent! Even after I lost my documentation TWICE. Kim in Roanoke has been fantastic to work with along with all the other U-Haul folks in Roanoke and Rocky Mnt NC. I can't say thank you enough for helping get my mother-in-law moved.

Bernardo D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
5.0

Staff was pleasant and very helpful. 100% positive experience.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

Thanks for the use I have moved and look forward to renting again sometime.

ricky h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MABEL P. 
Clasificación:
5.0

Gracias por todo...

Rafel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RobertWilliam M. 
Clasificación:
5.0

I had a great experience and everything went so smoothly

CASSANDRAM W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ike M.  |  Overall Experience 
Clasificación:
5.0

Kim is, to say the least, OUTSTANDING! I had lost a reservation and she made another one within 30 minutes. And due to not knowing how much furniture we had to store at the time, she upgraded our storage unit one size for free. This speaks loads to how accommodating U-Haul is with changing circumstances and limited funds. Kim is a true asset to the company, and U-Haul has become my favorite truck rental/storage facility to use now. Thank You!!!

Bernardo D.  |  First Impressions 
Clasificación:
5.0

Very friendly and curtious. Would highly recommend.

John H.  |  Overall Experience 
Clasificación:
5.0

Honestly best experience I've ever had with a moving truck company. Boss man(Mr. Anderson) over at 3434 Salem Turnpike in Roanoke Virginia deserves recognition for his willingness to help the customer! I was very very pleased and will definitely be back for any moving/storage needs.

Travis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Buddy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph j.  |  Overall Experience 
Clasificación:
2.0

Had to change storage size and didnt get a prorate on the amount paid, so am under 100 dollars fo nothing

Evelyn D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALPHONSE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salem T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Filamie N.  |  Overall Experience 
Clasificación:
5.0

Drove in park the van. Tried to use app for return. Was not working well. Instead just walk in and gave key to CSR. That it! They took care of it then. Process took only 5 mintues...

Oscar P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANITAFAYE P.  |  First Impressions 
Clasificación:
5.0

Will at U-Haul is awesome! He is very customer friendly and so helpful! I've rented from him multiple times now and really feel that he is the best!!!

ELIZABETHGORDY B. 
Clasificación:
5.0

Very professional and clean. Agent had great knowledge of equipment and very customer friendly. Don't change a thing!!

RANDY A. 
Clasificación:
5.0

Thanks for allowing me a storage space at U-Haul.👊🏾✌🏾💪🏾

don s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALDBURTON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRADENISE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

edna w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MADISON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alven C. 
Clasificación:
4.0

El cliente no dejó un comentario.

leida a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAIANOCTAVIAN D. 
Clasificación:
4.0

The office crew was very kind and the lady Rita with the cleaning service was great. Very kind very helpful. I think she deserves a raise. There was a lot of trash stacked around the trash bins. But in light of life with covid it probably is due to a shortness of staff with the trash service.

KATRINA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B.  |  Overall Experience 
Clasificación:
2.0

The guy working there was so rude when we picked it up and when we brought it back.

MARKH C. 
Clasificación:
5.0

These folks were very helpful, very pleasant to work with.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHYALAN T.  |  First Impressions 
Clasificación:
1.0

They didn't have a universal trailer light to hook up to my van so I could use a pull behind trailer so I had to pay 100.00 to use a box truck, plus the hook ups on my Ford explorer would have fit but they wouldn't let me use a 8 cylinder 4 wheel Dr to pull it they would rather me pull it with a 2008 dodge caravan. That makes no sense at all.

CRYSTALLYNN F. 
Clasificación:
2.0

I reserved a car trailer at the Hershberger location and when I arrived I was told my reservation had been canceled but there were 2 car trailers outside the building. I was told they were already rented so I left. I managed to get what I needed at another location up the road and later that night when I drove by the Hershberger location the same 2 trailers were still sitting in the same place. Not Impressed!!!!

Michael L. 
Clasificación:
4.0

Make sure key box is in service. Make sure app is working!!

Charles K. 
Clasificación:
4.0

El cliente no dejó un comentario.

mindy t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marvin c.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Latisha D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFERRENEE A. 
Clasificación:
5.0

- completely different than the pickup location, very professional and organized. - Excellent customer service - Very speedy and friendly - highly recommend

Bonnie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

esther r.  |  Overall Experience 
Clasificación:
2.0

I have always rented U haul many times, moving daughter back to college,truck had no AC there, and back in 95-97 degree heat,sweating all the time,talk To agent, took $10 off ,never please don't rent U-Haul, their all about the money,not taking care of customers!!!!

GEORGEWASHINGTON S. 
Clasificación:
5.0

Good customer service the day of my pickup.

DARRYL B. 
Clasificación:
4.0

Thank goodness this place is here. The rates were good considering how short fused the occupancy was. I appreciate all of the help that was received from your personnel on the ground.

David S.  |  Overall Experience 
Clasificación:
5.0

Given the phone was ringing off the hook, the staff was friendly and professional.

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Muddasar C. 
Clasificación:
5.0

N/C

RAYSHADDE-MARIO N. 
Clasificación:
1.0

It took the person working 5 minutes to help me although he was sitting at the desk. When I asked questions he was annoyed with me and there were nothing available at this location or Hershberger location. Very disappointed but found a cheaper storage unit anyways.

gary W. 
Clasificación:
5.0

We showed up late but Michael was still helping a customer outside. He stayed beyond his shift and allowed us to get our unit. He didn't have to because we didn't show up because of the bad weather. .

Mike l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

allen n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa g.  |  Overall Experience 
Clasificación:
3.0

Out of the way, near nothing. Cramped space

GARYROBERT R. 
Clasificación:
1.0

It is always something with Uhaul > charge too much >charge you for stuff you didnt reserve or ask for > attitude when your unhappy because of their services > locked my storage after I has permission to be late >corporate charge you stuff and then the location where you live say they didnt so it and then corporate say they didnt do it either so you dont know who to talk to about it

LaTameeka D.  |  Overall Experience 
Clasificación:
5.0

Michael is awesome

JACOBWILLIS WEBB S. 
Clasificación:
3.0

Was very far away from location driven to. Tried to set up a closer drop off location, but was told due to lots of student rentals, that was not a good idea. In the end, this location was 35 minutes further away with no close gas stations to fill up enroute.

Mary L. 
Clasificación:
5.0

I returned the trailer after hours so I did not have any contact with staff members. The location had ample parking for rental and truck returns. Also, the return process was very easy.

Devar T. 
Clasificación:
5.0

Michael was excellent!

Jessica H.  |  First Impressions 
Clasificación:
4.0

deliver where you say going to be and have people do proper maintenance on equipment before allowing then to leave a yard and they should be cleaned

David L. 
Clasificación:
5.0

Michael was efficient and friendly.

Phillip L. 
Clasificación:
5.0

I've been a customer for about 5 years and I would use and recommend this facility to my friends seeking storage space or truck rental.... Thanks

IRIS K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yusheng C. 
Clasificación:
4.0

Get more trucks. Its hard to find one close to home.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

yvette b.  |  First Impressions 
Clasificación:
5.0

Clearer entry and exit signs

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry D. 
Clasificación:
3.0

Pay attention to drop off time. I dropped my trailer off 3 hours after my 10 am drop off time. I was charged an extra 30$ for an extra day? I was not made aware that if I didn't drop it off by 10 I would be charged. Kinda stupid I think not like I was 24 hours late

NATHAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

taylisha l.  |  First Impressions 
Clasificación:
1.0

Make sure to put the Utility Dolly in vechicle, when the customer orders it and needs it for their move! Caused my move to be delayed trying to find a Utility Dolly since one was not locked in the truck when I picked up And would have happened again when I rented from same place July 2nd 2021!! Unhappy Customer... thought maybe a mistake the 1st time but the 2nd time .. Fix your process or at least advise customer when they order for Pickup after hours !!!

Ron D. 
Clasificación:
3.0

It wasn't necessarily this location, but the experience with Uhaul overall was poor. I had to call as my pick up date got closer, I never received a call to confirm if I had a truck. Then I was given very mixed information as to whether I was going to have a truck or not. Lucas from Lynchburg office was very helpful and made it so that I had a truck. However, picking up took a long amount of time and dropping it off was very poor. We did a drop off before hours because the truck was needed there at that time. It took 40 minutes to complete the process. The other thing that confuses me, is I was not guaranteed a truck until Saturday before my move (when I had complete an online request for it two weeks prior) yet once I finally did get a truck, I had to have it returned by a certain time for someone to have it on Monday. How did they get a confirmed time to pick it up and have it by when I was not provided that until the day before, and even when I did, I got mixed information as to if I would actually get a truck? Carryover of information, a more solid knowledge of if a truck will be available and knowing this information in a timely matter would help a great deal. Moving is stressful and to find out the day before that I might not get a truck was the last thing I wanted to find out and Uhaul did that. You should try harder to come up with an algorithm that can track the truck to know if someone will be able to reserve one for a certain time frame.

JULIAPAMELA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCAANN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJOHN S. 
Clasificación:
1.0

My experience was overall terrible. Not satisfied at all.

Deneesha V.  |  Overall Experience 
Clasificación:
2.0

Scheduled pick up for 8 am and they didn't open until 9 am causing me to sit in my care waiting around and having to push my entire timeline back

NOAHMICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim J. 
Clasificación:
4.0

After hours drop off; though a bit time consuming, the U-Haul app drop off was effective.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZANAYVONNE W. 
Clasificación:
3.0

Truck cab smelled of cigarettes. Windshield was filthy.

Neill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIPSTEWART T. 
Clasificación:
3.0

Employee didn't know how take straps off car wheels and the chains from the auto transport He expected me to do it.

Susan P. 
Clasificación:
2.0

I have ordered a truck from this location 2x in that past 2 months and both times they failed to put the equipment I requested into the truck. ( Utility Dolly) The 1st time , I had to spend time finding another location to get the missing Utility Dolly from, taking 2.5 hours out of my move day ! 2nd time: again NO Utility Dolly in the Truck , luckily I had changed the pick up time from 1030pm to 830pm & arrived around 810/815pm & there was someone inside , even though the door was already locked. I told asked him where is my Utility Dolly as per my order?? he stated they dont give them unless they are there. Why order one then , if you cant get it with your truck if you pick up after hours, they easily could have locked it inside the cab. The first one he gave me was broken, so I knocked on the door again & asked for one that was not broken . finally I got one that would work, but they whole mobile check out was thus delayed and 45mins later finally left the lot

RONALD WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDROPABLO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICKI JONES A. 
Clasificación:
5.0

These guys are always so helpful...I will only do business here! Thank you for being amazing!

Wendy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberley B. 
Clasificación:
2.0

Had to drive an hour out of my way to pick up truck after I registered for it a month in advance

April E. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHERCORTNEY L. 
Clasificación:
5.0

Outstanding service

JOHNWILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIAECKSTEIN E. 
Clasificación:
5.0

Michael was very professional and polite.

pamela w.  |  First Impressions 
Clasificación:
5.0

Your personal very helpful and I didn’t excellent job on getting what I need thank you

richard f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRE G.  |  Overall Experience 
Clasificación:
2.0

I tried to call to let them know I would be late to pick up the truck and was on hold waiting for an answer for 22 minutes. June 9, 10:55 am ET. The truck cab leaked when driving in the eain. The water came in at driver side shoulder belt and rolled down my back and chest while I was driving in the rain.

Steven K. 
Clasificación:
1.0

There was no worker there. We called and called and even called the general manager who essentially told us that it was not his problem and that we needed to figure it out ourselves. The store was supposed to be open but the employees just didn't want to come in apparently. Never EVER EVER EVER trust or use this location.

Troy M. 
Clasificación:
5.0

Never received my final invoice

STEVENWADE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHASITYLEANN S. 
Clasificación:
5.0

Davian was excellent even when I had a attitude he told me he would help me out and he did what he said he would. Besides him I had a horrible experience leaving PA to get here but I made it work and I am here safe so thanks.

LaTameeka D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jagjit C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jagjit C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDBRIAN H.  |  First Impressions 
Clasificación:
5.0

These guys are personable and work u. They deserve a raise. Very happy and will continue to use this specific location

DONALD W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L.  |  Overall Experience 
Clasificación:
1.0

Our storage unit got water damage and mold due to poor upkeep... the staff there was always lazy and rude... we always felt like we were bothering them...

sidney l.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Timothy G.  |  Online Move In 
Clasificación:
5.0

The guy that helped when I got there was so nice I just moved from jersey an he made me feel so welcome.

novella J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn H.  |  Overall Experience 
Clasificación:
5.0

My grandmother, Mary Prophet, has used your building many times over the last several years. She is the one that told me and I didn't second guess her. The staff was very nice, helpful, knowledgeable, and the environment was clean! I feel relaxed knowing I have such a secure place for my mothers belongings. She passed last month. Sincerely, Heather Mckinney

heather m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE M.  |  Overall Experience 
Clasificación:
5.0

When I 1st got my space it was so easy and everything I needed the young man who helped me took to my unit and realized it hadn't been cleaned out yet and quickly took to a nicer unit which made me feel so much more comfortable about where the unit was located. The 1st one was kinda in a hall way and this new 1 is right outside I can just pull handle my business and go. I had a great experience and will definitely be recommending uhaul in the future Thanks Guys!!!!!

terri a.  |  First Impressions 
Clasificación:
4.0

The people in the office were great . The gate access was and available hours were not .

MICHELLE W.  |  Overall Experience 
Clasificación:
5.0

Great experience! Amazing staff!

erin t.  |  First Impressions 
Clasificación:
3.0

there are hole-in-the-wall and ceilings that could be closed up before renting insufficient lighting

Francis B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JoLane P.  |  First Impressions 
Clasificación:
3.0

due to the facility not having a mailbox on site, were were receiving late notices every month. Not having a mailbox is bad for business.

crescent counseling a.  |  Overall Experience 
Clasificación:
1.0

This storage facility advertised itself to be climate-controlled. It is not. My items were ruined by mold, insects and mice. The employee door to the storage units was often left open overnight, allowing the weather and pests to come in. And the access gate was always left open.

Dionne R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Demetria C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Will T.  |  Overall Experience 
Clasificación:
5.0

Throughout my experience I interacted with two employees. They were both helpful and professional. Service was quick and efficient. Would definitely use again.

Tracy M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nashin R.  |  Overall Experience 
Clasificación:
5.0

Thank you for everything you have done for me!

MARIE S.  |  Overall Experience 
Clasificación:
5.0

Casey and Justin were wonderful to work with and took care of everything I needed. The place is very clean as well. Gracias.

debra b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brittany b.  |  Overall Experience 
Clasificación:
5.0

nice parking, no traffic and clean and a shade tent

Suzy T.  |  First Impressions 
Clasificación:
5.0

Justin and Casey were always helpful and courteous. Thank you!!

carlton h.  |  Overall Experience 
Clasificación:
5.0

The only complaint I have is that there wasn't a light in the unit. I had to rely on the main light that housed all of the units to see while I was moving my stuff in. Other than that, it was a very nice and easy experience.

Mildred P.  |  First Impressions 
Clasificación:
5.0

Rental and move in were excellent. Especially with the social distancing stuff going on. Doing everything online went very smooth and fast.

Charles P.  |  Online Move In 
Clasificación:
4.0

Lights did not work in storage unit.

Seabron G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elysia B.  |  First Impressions 
Clasificación:
5.0

Nice staff

Will T.  |  First Impressions 
Clasificación:
5.0

Hello I really love working with the SalemTurnpike location they are an awesome team of employees and I appreciate them and everything they done for me

Susie H.  |  Overall Experience 
Clasificación:
5.0

The manager and his coworker are always very friendly and helpful.

althea j.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Chris C.  |  Overall Experience 
Clasificación:
3.0

I was disappointed with the fact that the light in the hallway was interoperable as well as there being no light in the unit itself so that you can see where you are putting things (so that you can do it efficiently). Lighting is needed not just for visibility but also for safety.

carol c.  |  First Impressions 
Clasificación:
5.0

Helpful

marshall w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia B.  |  Overall Experience 
Clasificación:
5.0

Great staff !! Clean, safe and secure facility !!

Brenda B.  |  Overall Experience 
Clasificación:
5.0

Very well organized

Roland S.  |  First Impressions 
Clasificación:
5.0

My truck was there I didn’t have to wait for it.

Fonda S.  |  First Impressions 
Clasificación:
4.0

I think they should take better care of the storage but I found mice in my stuff.

LEOLA T.  |  Overall Experience 
Clasificación:
5.0

Everyone is very friendly and very knowledgeable.

Karen L.  |  Overall Experience 
Clasificación:
4.0

I was very pleased with the service that I got from U-Haul there were 2 things that I didn't know one is that you pay mileage was the use of the$19.95 rental best agent was PM Shift on Salem TRPK

Constance H.  |  Overall Experience 
Clasificación:
4.0

It was always easy to get to my storage unit and the staff was very cordial and understanding.

Kenneth W.  |  Overall Experience 
Clasificación:
5.0

The staff was super helpful and polite after mom passed they worked with me on cleaning her stuff out thank you for your kindness

DOROTHY B.  |  Overall Experience 
Clasificación:
5.0

Staff is always very professional & courteous. I've rented a storage unit in addition to several vehicles; never a negative experience. Unit prices are competitive. Multiple security features.

jennifer r.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, Justin took the time to make sure we had everything we needed! We appreciate all his help, thank you for making this move a little less stressful!

jennifer s.  |  First Impressions 
Clasificación:
5.0

Clerk was very polite knowledgeable and attentive. Very pleased with the service of this location. I have used other uhaul storage and even measuring against those I am beyond pleased. Dakota Carring

dakota c.  |  First Impressions 
Clasificación:
5.0

Casey is a terrific manager...he makes certain that all needs are met during the U-Haul transaction.His attention to detail is evident . I appreciate this and feel confident my goods are safe.

barbara r.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Charles M.  |  Overall Experience 
Clasificación:
5.0

Great place. A little hard to pull a big truck close to the storage. But, clean place and managers were helpful when I had trouble getting the door open. It was easy after that.

Kaylon J.  |  Overall Experience 
Clasificación:
5.0

Casey was very helpful & friendly!

Tosca M.  |  First Impressions 
Clasificación:
5.0

I had no problems reserving my storage building then when got there the man was very helpful ,friendly and kind

jeff r.  |  First Impressions 
Clasificación:
4.0

Very nice facility with great prices.

james s.  |  Overall Experience 
Clasificación:
4.0

Excellent customer service

TONYA B.  |  Overall Experience 
Clasificación:
5.0

service always good

todd d.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and great to work with.

Rebecca D.  |  First Impressions 
Clasificación:
1.0

I Would please like to be contacted by a Regional Manager or someone who oversees Customer issues that were not dealt with by the 'Gen. Man.' at 3434 Salem Trnpk. Urgent. 540-467-5002 THnk U

Shane G.  |  First Impressions 
Clasificación:
5.0

Quick checking and manager was very nice. Seemed clean and well tKen care of

jason g.  |  First Impressions 
Clasificación:
5.0

Great group of guys. I will only use this one from now on!!!!!

Joshua W.  |  Overall Experience 
Clasificación:
3.0

Great place, I just don't like that they tried to go up on the rent after someone else drove their truck into one of their storages. I Kinda felt like that's why my bill went up.

sydney h.  |  Overall Experience 
Clasificación:
2.0

Next time I need storage I will go to the Uhaul rent a space on valley ave, Rick and Chris are very helpful and friendly and would never charge a late fee for being just 2 days late

Ronald O.  |  Overall Experience 
Clasificación:
5.0

Thank You With Great Appreciation. Have A Bless Day.

mia c.  |  Overall Experience 
Clasificación:
5.0

Very helpful and nice

leticia t.  |  First Impressions 
Clasificación:
5.0

thank you for good customer service

BARBARA Y.  |  Overall Experience 
Clasificación:
5.0

Good facilities.

Jovan W.  |  First Impressions 
Clasificación:
4.0

Justin was nice & helpful...

JESSICA L.  |  Overall Experience 
Clasificación:
2.0

I rented a large storage unit and was told the unit would be clean and ready to move in. Yet, oil stains on the floor; large holes in walls into adjoining units. Asked about repairs and answer was ??

David V. | Reservación
Clasificación:
5.0

Great place, Great coustomer service, Everything was fantastic!!!

Jasmine M.  |  Overall Experience 
Clasificación:
5.0

The facility staff was great. Very helpful and knowledgeable with what I needed for storage as well as truck rental.

courtney w.  |  Overall Experience 
Clasificación:
5.0

I had an issue with my storage building that was reserved online. They went above and beyond to help fix the situation since it was not my fault.

Whitney C. | Reservación
Clasificación:
5.0

I experienced great customer service at this location. Keep-up the good work.

MARK C.  |  Overall Experience 
Clasificación:
5.0

Very helpful and accommodation. We appreciate the help.

robert s. | Reservación
Clasificación:
3.0

There were 2 issues that I felt dissatisfied with 1. I had rented 2 car spaces that went unused but wasnt refunded. I was given 2 different #s for resolution offices by 2 different staff. No answer

michele S.  |  Overall Experience 
Clasificación:
2.0

They called and accused me of leaving items outside which I did not do. They knew that I moved out a certain day and still sent me a bill.

Melanie H.  |  Overall Experience 
Clasificación:
4.0

friendly, helpful . confusion at first quickly cleared up

dan a. | Reservación
Clasificación:
5.0

Gggg

bill F.  |  Overall Experience 
Clasificación:
4.0

The employees at this location were very kind and competent. I am upset calling the # on contract who told us that the contents of a fully packed 20 ft truck would fit into a 10x10 unit. What a joke!

Andrea D. | Reservación
Clasificación:
1.0

My u it was locked for failure to pay. Only had been renting two weeks. Did not hv my name on unit in system. Was charged for tow assistance when had purchased additional insurance. Charged dbl mileS

dawn s.  |  Overall Experience 
Clasificación:
3.0

My experience was very good

blake s.  |  Overall Experience 
Clasificación:
5.0

Service was excellent.

HAROLD D.  |  Overall Experience 
Clasificación:
5.0

The Staff was very helpful in meeting my needs and courteous

bayo a.  |  Overall Experience 
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