Comentarios del cliente para U-Haul Moving & Storage at S Willow

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at S Willow

Grado total:

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Robert D. en

Grado:

UHAUL's new policy of charging $20.00 for after hours check in (if you don't use the app that only works half the time) is ridiculous. Corporate's lack of customer service continues to grow.

Anna B. en

Grado:

El cliente no dejó un comentario.

Courtney C. en

Grado:

El cliente no dejó un comentario.

Steven D. en

Grado:

Very busy afternoon but they were able to get us in and out very fast. Kudos the yard workers

Paul H. en

Grado:

El cliente no dejó un comentario.

William D. en

Grado:

The entire process was great until the end when they brought the car up the person driving very recklessly came speeding around the building.

Richard S. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

El cliente no dejó un comentario.

Robert R. en

Grado:

5 Stars

Laurence B. en

Grado:

El cliente no dejó un comentario.

Christopher P. en

Grado:

El cliente no dejó un comentario.

Kaylee W. en

Grado:

El cliente no dejó un comentario.

Brandon M. en

Grado:

They were inviting and it was easy to drop off.

Deborah G. en

Grado:

The staff were fantastic! They were incredibly friendly and helpful. I have been to a lot of U-Hauls in the past and this was the most pleasant experience I've ever had!

Victor L. en

Grado:

I think they over charge me they I rented the equipment for 24hr an sat through sunday I was told that aslong as the equipment got back on sunday I would be change that was a lie I got change for a second day even tho I had drop off the equipment just 1hr late from my 24hr so yea I won't rent from them any more

Stacey W. en

Grado:

Good location, I never have issues. The people who work here are always consistently helpful.

Deborah D. en

Grado:

El cliente no dejó un comentario.

Jessica C. en

Grado:

El cliente no dejó un comentario.

Arthur H. en

Grado:

El cliente no dejó un comentario.

Roger T. en

Grado:

El cliente no dejó un comentario.

Kathleen M. en

Grado:

El cliente no dejó un comentario.

Julie M. en

Grado:

Every one was helpful and friendly.

Cory K. en

Grado:

Setup parking for quick storage unit use...

Eric B. en

Grado:

Friendly and helpful, was a good experience Thank you

Roland L. en

Grado:

El cliente no dejó un comentario.

Alberto M. en

Grado:

Great customer service.

Adam L. en

Grado:

This experience was awful. I completed the express check-in, arrived at 7am and it still took me 45 mins to get my rental (the store was not busy). The Uhaul employees that pulled up my account were clearly struggling from the night before because they bragged about it to each other in front of me. I considered that to be extremely unprofessional. They tried to blame it on a new system but they were making mistakes in which I had to correct them by pulling up my reservation online. Will consider using Uhaul alternative in the future.

LUIS L. en

Grado:

El cliente no dejó un comentario.

Kendra D. en

Grado:

El cliente no dejó un comentario.

Christine H. en

Grado:

El cliente no dejó un comentario.

Nicole S. en

Grado:

You need to retrain your after hours people. Myself and my daughter called to extend the rental 3hours. Neither one of us where told we where going to be charged $36 an they charged my account without my permission. Now I was late 15 minutes dropping truck off cause I had to call to find out why I was charged $36 then $31.44 so no this has beef a horrible experience

Douglas G. en

Grado:

El cliente no dejó un comentario.

Steve H. en

Grado:

The woman with the coffee with 6 sugars, 4 creams, toasted coconut, and all the rest was super helpful, Thanks!

Kristina W. en

Grado:

The computer system was not working, the staff was great, but it took almost an hour to pick up the truck. Also, because of lack of parking, leaving was difficult as we were blocked in by cars waiting. The staff was great and handled things amazingly!!

David J. en

Grado:

Parking was much better this month (stop putting trailers in customer parking)

Douglas P. en

Grado:

El cliente no dejó un comentario.

Timothy B. en

Grado:

I waited in line for 45 min to pick up my reserved truck and dolly. They did not have anymore furniture Dolly’s when I got there even tho I reserved one.

John B. en

Grado:

I was charged for an extra day despite having an agreement in place. I called customer service to fix it and the location never called me. I’m extremely disappointed. Now, I have to take time out of my day to go into the store. Rough experience

Matthew B. en

Grado:

Wait to pickup my truck was over 45 minutes. Two people in front of me in line walked out. Their computer system was having some kind of issue that was making checkout take forever. Please put some serious resources towards making a more robust network!!

Steve S. en

Grado:

El cliente no dejó un comentario.

Rolande A. en

Grado:

Thank you

chris h. en

Grado:

Fantastic

Christopher U. en

Grado:

Smooth process for as busy as it was that day.

Kevin N. en

Grado:

The situation is very complicated so I’m waiting on somebody to call me from a higher up because I have a formal complaint with this place and some of the staff which is assistant manager

Marguerite S. en

Grado:

Building very clean climate control and secure

Timothy B. en

Grado:

The sales and service very good. I do wish the customer service area was handicap accessible. The steep stairway is very difficult to maneuver for those of us with walking disabilities.

Jeremy M. en

Grado:

She was very friendly and have us a month free!

Harold S. en

Grado:

Uhaul left me stranded in Tampa 12:am after you took my money. Pd taxi from airport $35, then $50 more to Wesley Chapel. In the future I will use Penske or Budget rentals NEVER again will I use Uhaul

Richard M. en

Grado:

after having a negative experiance with uhaul as a company, this location was understanding and made my needs feel attended to and my day was much easier! i think this location deserves an award!

Darlene r. en

Grado:

The entire team the day I came in, were so courteous and helpful. I appreciate the help and friendly faces. Thank you, Manager Sam, and both associates Jamie and Andrea!!!

ronald c. en

Grado:

quick and easy

Christine O. en

Grado:

We were very impressed with the service and care we received upon returning our truck, trailer, and blankets. Everyone was overly accommodating and went out of their way to help us at every turn.

Brian L. en

Grado:

Great location for the past 2 years. Thank You once again.

Bruce W. en

Grado:

Great customer service!

David B. en

Grado:

The girls at counter were superb and helped me all through my experience.

SHAUNTE W. en

Grado:

Friendly Service!

Rolande A. en

Grado:

Exceptional service and no pressure.

Timothy B. en

Grado:

Everyone was extremely friendly and helpful.

Andrea F. en

Grado:

I just love this Uhaul Facility, from Sam the Manager down to all the staff who have been nothing but helpful and kind. Look no further for rentals and storage in the Manchester area!!!

Bruce W. en

Grado:

Very prompt and courteous! Thank you.

Bruce W. en

Grado:

Outstanding service! We will take all our moving and storage needs to this facility.

RICHARD M. en

Grado:

Our storage unit c-7 was blocked by trucks multipletimes could access and our items had water damage to all of our property destroying our stuff they are terrible never get U-Haul storage !!!!!!!!

tracy s. en

Grado:

This facility is very clean and easy to get around in. The Staff is friendly and knowledgeable and I will be recommending them to everyone and will use again in the future.

Bruce W. en

Grado:

Great service, took care of everything!

Ronald T. en

Grado:

Great place!! very kind helpful and understanding staff i would return in a heartbeat. Great work ladies and gentlemen keep it up..

tracy s. en

Grado:

Everyone has been very helpful and pleasant to work with. Steven (i think) that rented me the unit was great and very accommodating with my requests. Breeanna & Tracy helping me find and get into unit

marie b. en

Grado:

Everyone was SOOOO nice and I was happy with my time there....it just became so expensive that I could no longer afford my unit....otherwise I would not have left! :)

LISA R. en

Grado:

Great experience! Kate great on the phone. Rich a gentleman at the desk. Willie cared, directing the loading of my furniture pickup. John and Max carried the furniture carefully and skillfully. BEST!

Kenneth B. en

Grado:

The service at the site was excellent but the U-Haul system's inability to recognize and process my USAA Visa credit card either via the phone reservation or in-person is unacceptable.

Carlos L. en

Grado:

Muy servicia con los clientes

MAUREEN F. en

Grado:

Staff is very friendly and helpful

Leeds N. en

Grado:

Professional and friendly service

Andre L. en

Grado:

I Was very happy with the unit. But I found that a lot of time the garage door were left open and any one could walk right in. That was the one thing that I don't like about it. Andre

Dani B. en

Grado:

Sincerely love this company, I was prompted to do this review and although I am currently employed here, will say this is the most team oriented workforce ever. Best Boss Ever. Best coworkers ever.

CATHY D. en

Grado:

Would have been nice if customer service person could have stopped arguing with coworker and helped me without me h JBC to ask if someone could help me - not impressed with professionalism (lack of)

Erica J. en

Grado:

Great service

BRIAN P. en

Grado:

Being required to comment to submit the survey is annoying.

Carol B. en

Grado:

The manager was great when I had a move out issue. Thanks. If I ever need UHaul again I will come to S Willow in Manchester.

Afrique B. en

Grado:

Thank you!

Arthur P. en

Grado:

Excellent service, both attendants worked hard to satisfy my needs!!!

Michael M. en

Grado:

Clean. Staff was always pleasant and helpful. Use them often for rentals and storage. Excellent managed location.

Gary W. en

Grado:

Great People and Great Service! Sam goes above and beyond the expectations!

Gary W. en

Grado:

Highly recommend! If you are moving locally or across country call Sam in Manchester. I am telling you – this will be the most cost effective and flexible option. Thanks!

Gary W. en

Grado:

Sam and the team at U-Haul Manchester were outstanding! Let's talk about Service, Convenience, flexibility, and communication! From our initial contact to our last - they went above and beyond!

Patience C. en

Grado:

Weu helpful staff!!! They were extremely nice to me and my family. I highly recommend them!!!!

hoa t. en

Grado:

Richard Andrews at the U-Haul at South Willow St Manchester, NH provided me with above-expected customer service. I believe he should be praised for the amount of customer care. Thank Richard Andrews

Justina S. en

Grado:

Getting through to customer service takes.too long (15 or so minutes each time) but service at the facility was fantastic, expeditious, and smooth.

Linda S. en

Grado:

Thankyou so much.

MIA B. en

Grado:

The staff was great at the South Willow center. The price was high and the increases ere way to often. Thank god you have a great staff.

MIKE E. en

Grado:

Danielle was very helpful and friendly. She was nice enough to walk me to m6 storage unit to make sure I was happy with the location.

ANNMARIE g. en

Grado:

.

Grace B. en

Grado:

Berry good

Eileen W. en

Grado:

Courtney dropped off our full UBOX,and picked up our empty UBOX. She was super courteous, prompt and so efficient at her work! Thank you Courtney!!!

Laura G. en

Grado:

Na

Tucker H. en

Grado:

You failed to pick up my U-Box on the agreed upon day, then charged me for an extra month rental due to your mistake. Your customer service is terribly broken. I will never use U-Haul again.

nathan r. en

Grado:

I was so happy with the enrire process. I moved across country and the folks at uhaul made it easy.

ivan p. en

Grado:

Really grateful with the amazing help I receive from Richard and his team. I really recommend anyone to visit them to experience what I experience. Thank you guys. Sincerely Customer Ivan Ponce

Ioana M. en

Grado:

Great customer service

greg s. en

Grado:

The only thing I had a problem with his you have to pay extra for 24-hour access. In the past you always had 24-hour access with no extra charge.

ASHLEY C. en

Grado:

Good storage location, easy access, and staff were knowledgeable.

jose m. en

Grado:

I dont go anywhere else the staff here has ALWAYS help me