Customer Reviews for U-Haul Moving & Storage At S Orange Ave

6,529 reviews

3500 S Orange Ave   Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave, Orange Ave (Hwy 527) 2 miles north of Holden Ave.)

(407) 240-9999

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 240-9999

3500 S Orange Ave
Orlando, FL 32806
(Orange Ave 2 miles south of Michigan Ave, Orange Ave (Hwy 527) 2 miles north of Holden Ave.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck had major issues. It was clean but the check engine light was on, the attic leaked water all over my stuff and the tires were so badly out of balance or alignment or some kind of suspension problem that I had to drive it on back roads vs highway to get back and forth from my destination. This truck should never should have been rented. It shook so bad it interrupted trying to talk to other passengers. I had a tech come and check it but it was still a mess. I reported all of the problems during my rental and upon return. It also did not have a key to lock the cab.

Gina V 
Rating:
3.0

First - I have rented from this location before and I do like the customer service. Now, Rented Cargo Van 6/9/24. Tire pressure read low and the warning alert light lit on the panel. I called Uhaul office and was told the censor was out, but the tire pressure should be fine. It read 80, 81, 70 and 55. I have a photo if needed. Over inflated /under inflated tires are not safe & horrible on gas mileage. I did not feel totally safe. Still waiting on a receipt.

Lori L 
Rating:
5.0

Customer did not leave a comment.

Venecia D 
Rating:
5.0

Customer did not leave a comment.

Shawn T 
Rating:
5.0

The lady helping me was great. She was personable and made the process easy

Luisito N 
Rating:
5.0

Thank you

JUAN R 
Rating:
5.0

Great customer service!

John G 
Rating:
5.0

Everything was perfect.

Rayan M 
Rating:
5.0

Customer did not leave a comment.

Carolina R 
Rating:
5.0

Pick up and drop off went very well. The truck was clean and drove great. I will rent from this location again when in need.

Richard R 
Rating:
5.0

Customer did not leave a comment.

Tobin M 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
4.0

Customer did not leave a comment.

SHAR-NAY G 
Rating:
5.0

Customer did not leave a comment.

Yvette V 
Rating:
5.0

The Uhaul employees were polite and very helpful. They made it very easy to rent the truck.

SUSAN W 
Rating:
5.0

Handed keys to outdoor attendant and he said I was good! Easy,!

James C 
Rating:
2.0

Customer service was rude and very unprofessional. Definitely not what I expected

Guillermo R 
Rating:
5.0

N/A

Shara R 
Rating:
5.0

Andrew thank you for everything awesome help. Sir William

WILLIAM K  |  First Impressions 
Rating:
5.0

The staff at the counter and in the yard were very helpful, and actually recommended a different trailer that met my needs better. I was very pleased with my rental experience.

Kathleen F 
Rating:
5.0

Customer did not leave a comment.

Lincoln A 
Rating:
5.0

Customer did not leave a comment.

Simon B 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
5.0

Everything went perfectly, and Dleonard is an exceptional representative at your location, providing invaluable support to any team. Please commend him on my behalf for being an employee U-Haul can count on and efficiently performing his duties exceptionally well. Thank you, Sebrenia Baker Satisfied Customer

Sebrenia B 
Rating:
5.0

Alex is the best customer service rep I have ever dealt with!! He's a 11 out of 10!!

John T 
Rating:
5.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

wilfredo v 
Rating:
5.0

Improve your computer system. Your associates seem very frustrated with it and with good reason. It is very slow and also frustrates your clients

Michael H 
Rating:
5.0

Excellent customer service!

Brenda T 
Rating:
5.0

Customer did not leave a comment.

Annamarie G 
Rating:
5.0

Customer did not leave a comment.

Sherome P 
Rating:
4.0

It's all good, just remember to stay on top of the paperwork, renting and returning.

Frank P 
Rating:
5.0

Customer did not leave a comment.

Stephen F 
Rating:
5.0

There's nothing that needs improvement at this time.

Carmen R 
Rating:
1.0

I've spend thousands and thousands of dollars renting from you guys the woman at the register tried to over charge me thinking I was stupid I told I been using these trucks to run my business for years and I know the prices even o asked why is she charging me almost double she said that's how it is I told her no it's not and proved I know through receipts and then the price went back to normal I think she is over charging then fixing it later and taking the over charge that's not cool at all

jose T 
Rating:
4.0

only have one comment . Please clean the windshield.

Manuel R 
Rating:
5.0

Great job, courteous, efficient, and fast. I would recommend you guys to my own mother. Especially Andrew. He's super helpful, usually goes above and beyond.

Jeffrey J 
Rating:
5.0

In these days of high prices and generally poor customer service, U-Haul is an "Oasis" of old fashioned values and great customer service. $20 to rent a $50,000 truck for a whole day is a highly appreciated value. And, with the service and courtesy I was afforded, I had to take the time to write this review to show my appreciation.

AARON F 
Rating:
5.0

Na, great customer service.

Belinda T 
Rating:
5.0

Air conditioning did NOT work in vehicle. Temp was 92 outside.

Gail B 
Rating:
5.0

Customer did not leave a comment.

Britton M 
Rating:
5.0

Customer did not leave a comment.

kent b 
Rating:
5.0

Very easy and convenient.

Susan F 
Rating:
5.0

The trailer I was supposed to use was blocked in by multiple other trucks and trailers so I had to use a different one. I don’t think it had been clean before the previous person. There was dirt everywhere trash everywhere it’s OK but I had to clean myself..

Michael S 
Rating:
5.0

Customer did not leave a comment.

Gina R  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jeffrery K 
Rating:
5.0

Customer did not leave a comment.

Cindy U 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Loye H 
Rating:
5.0

Customer did not leave a comment.

Jose R 
Rating:
5.0

Customer did not leave a comment.

Carissa Z 
Rating:
5.0

Got charged for gas

Esco W 
Rating:
5.0

Todo excelente y un trato execional..

Janet T 
Rating:
5.0

The return process was flaky. It kept reloading the page when I took a photo and I had to take the photos again.

Drake D 
Rating:
5.0

The entire staff always does an exceptional job. Thank you.

Jeffrey J 
Rating:
5.0

Super friendly and easy to work with ty

John B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jhonny B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary O 
Rating:
5.0

Everyone is so nice and accommodating. They did everything to help coordinate my arrival, even when we ran late. I left a large box of pictures that meant a lot to me in the cab, and instead of throwing them away, they saved it for me. I highly recommend this UHaul location! Thank you very much.

ERIC R 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Gabrielle R  |  Overall Experience 
Rating:
5.0

I have no complaints. The staff was on top of everything. The rental and return ran very smoothly.

MARA P 
Rating:
3.0

I needed a one way trip Orlando to Ocala Fl. Uhaul txt me a location to drop off my one way in Ocala. The location near downtown turned out to be an appliance store where the clerk didn’t even know how to do any U-Haul business. I then asked for U-Haul near me. That sent me to a U-Haul storage site that was only mini storage. Please improve your online information At both the Orlando pickup site and the Ocala drop off the employees were bored and not particularly helpful.

richard a 
Rating:
5.0

Customer did not leave a comment.

DARLYNDA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

agustin d 
Rating:
4.0

Customer did not leave a comment.

al s 
Rating:
5.0

Customer did not leave a comment.

MARIA D 
Rating:
5.0

The staff was friendly and helpful

Lisa L 
Rating:
5.0

Everything was easy and smooth. I booked online and opted to received text notifications. Once I got there the process to pick up the truck took about 20 minutes, which was about what I expected. No issues to report. Everything went well. No complaints.

Colleen M 
Rating:
5.0

Customer did not leave a comment.

Jhonny P 
Rating:
4.0

Van smelled like cigarette smoke.

Zachary S 
Rating:
5.0

Customer did not leave a comment.

Johonna S 
Rating:
5.0

Everything was great

Brain D 
Rating:
5.0

Yalls staff has been a huge blessing on how they have been very helpful and extremely pleasant to deal with. From the guys in Aurora Co to the Orlando folks I want to say THANK YALL!!!

John B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariel F 
Rating:
1.0

You do not even deserve a 1/5 star rating. I want a refund because of how inconvenient this location made my move. To start, I reserved a 9’ van at a location that was only 10 minutes away from my apartment [starting location] but this got changed THE NIGHT BEFORE my moving day. The new location that it got moved to was this one: 3500 S Orange Ave, Orlando, FL, which ended up being over 30 minutes away. When I got there, I had to wait almost half an hour just to be seen because of how poor the customer service was. When I was finally seen, I was told that I could NOT drop off my rental van at the location I reserved, which would have been 10 minutes from my new destination. Instead, I had to drive 45 minutes out of my way and put an extra 30 miles on the van. This caused both my girlfriend and I to be late to our jobs. I want a full refund and I will NEVER be using or recommending ANYONE I KNOW to associate with this location.

Jesse L 
Rating:
4.0

Customer did not leave a comment.

JOEL J 
Rating:
5.0

Customer did not leave a comment.

Amira A 
Rating:
5.0

Customer did not leave a comment.

yarliska o 
Rating:
5.0

Customer did not leave a comment.

KEONA D  |  First Impressions 
Rating:
5.0

Fast, honest and convenient service

Hilario L 
Rating:
5.0

Customer did not leave a comment.

DARLYNDA J  |  First Impressions 
Rating:
5.0

Everything is normal

Luccene D 
Rating:
5.0

Customer did not leave a comment.

Ephraim R 
Rating:
5.0

Customer did not leave a comment.

Laurie T 
Rating:
3.0

I had an average experience at the store, but uhaul completely screwed me charging me $500 for a trailer rental with a mandatory 4 day rental charge. I have used your company several times over the years for trailer rentals all over the country and never experienced a mandatory charge like this. I feel completely ripped off and will find other rental companies in the future. I will never ever rent from uhaul again after this nonsense.

John E 
Rating:
5.0

Customer did not leave a comment.

Katheryn P 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
4.0

Customer did not leave a comment.

steve h 
Rating:
5.0

Customer did not leave a comment.

Margaret D 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Tried to check back in trailer online but was having issues with the system telling me I didn’t have a reservation

Brandi D 
Rating:
5.0

Customer did not leave a comment.

Ryan L 
Rating:
5.0

Excellent . Technician was able to accommodate me within a few hours notice communication with other locations was very helpful and finding a technician that was available immediately for installation.. thank you

Lee K 
Rating:
5.0

Customer did not leave a comment.

Brent A 
Rating:
5.0

Thank you

Frances S 
Rating:
3.0

There are 4 bay doors with only two available. A u-haul truck was sitting empty at the one bay only to use. At first they told us it was a customer. After 30 minutes waiting no one ever came to the uhaul truck. We told the manager no one was using the truck. He said it was Not UHAUL. It was a customer. We continued to complain that it is empty and is uhaul’s truck . Finally he came out with the keys and moved the empty truck. There were 4 employees in the office including the manager and NO ONE KNEW ANYTHING ABOUT THAT TRUCK!!!

Valerie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana b 
Rating:
5.0

Customer did not leave a comment.

Nicole C 
Rating:
5.0

Customer did not leave a comment.

ashley d  |  Overall Experience 
Rating:
5.0

Great staff - efficient service!

Michael C 
Rating:
5.0

Customer did not leave a comment.

Mario Q 
Rating:
5.0

Make sure the Ubox's are in good condition. One of our boxes looked like it was about to fall apart but luckily everything got here safely. But it looked like the condition of the container could have fallen apart in any moment.

Margaret D 
Rating:
5.0

Customer did not leave a comment.

Catalina G 
Rating:
5.0

Andrew is a great person to deal with. The whole staff was very helpful. Thanks.

Christopher L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
1.0

poor. GM never even reached out to me to resolve

Peyton S  |  Online Move In 
Rating:
5.0

Excellent to have an actual experienced mechanic on site to deal with issues. Check out was well organized and simple. 5 minutes.

Nelda L 
Rating:
1.0

Poor staff. Rude and unaccommodating

Peyton S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELIX Q 
Rating:
5.0

Customer did not leave a comment.

Francisco G 
Rating:
5.0

Customer did not leave a comment.

Reid M 
Rating:
5.0

Never got my recept emailed to me. This is like the 5th time in a row. Do you still send them without calling in to get someone to email it?

Jeffrey J 
Rating:
5.0

This location is set up very well for U-haul customers, easy to use and convenient.

John H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUNIOR P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

FRED M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany G  |  Overall Experience 
Rating:
4.0

They took the time to explain to me, showed me the unit, and it would be my best

OSCAR E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela P  |  First Impressions 
Rating:
5.0

Great staff, everyone was very helpful.

Michael T  |  Overall Experience 
Rating:
5.0

Staff were courteous, friendly, and demonstrated how to access my locker after hours.

Jack M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George B  |  Overall Experience 
Rating:
5.0

Staff showed where to sign into facility and location of locker. Very well done.

Jack M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robbie A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Melissa B  |  Overall Experience 
Rating:
5.0

Setting up rental was quick and easy. The representative was attentive to my needs and presented a easy friendly atmosphere.

Tony S  |  First Impressions 
Rating:
5.0

Tonight's place where like more of the bigger units on the first floor

Maurice W  |  First Impressions 
Rating:
5.0

Thanks to you all for your help moving in! :)

lovelydia m  |  First Impressions 
Rating:
1.0

All my items in my unit was broken and most of all my items was stolen. I was so disappointed that I went thru this experience especially while having my value items in there including my child’s stuff. This was the worst. What I would say is that the manger did waive off the fees that I had with them there but I’m still in shock for all my belongings being stolen from one of there employees. The reason I say that is that we never picked up the key from the unit the front desk people had all this time and when my husband went to get our belongings it was most of it gone. They couldn’t even find the key to the unit they had to cut the lock. Also there was a current employee that was working there that no longer works there. So I found that very odd. But at the end of the day you really can’t trust no one not even if it’s business. Realistically I wish I can get all my money back from the beginning of the unit that I have paid because again this is one of the worst experience I ever had to deal with and I’m a not satisfied customer at all. I would never recommend this storage place.

Elizabeth L  |  Overall Experience 
Rating:
3.0

My son reserved a truck and a hand dolly when he got there on the day of his reservation for the truck and Dolly it was in a relatives name not his and they didn't have a dolly ready for him and that was to move all items out of both of my storages on that day that was very disappointing

deborah d  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Clean storage.

JOI C  |  Overall Experience 
Rating:
4.0

The price increases are starting to get prohibitive.

DIANE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fredrick B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ORHS H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline T  |  Overall Experience 
Rating:
3.0

Sorry I wouldn't recommend uhaul for storage because your prices have gotten out of hand. I'm in a larger unit now which is 40% less than your comparable size

STEPHEN S  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help me, I am so glad I chose this location. Thank you!

Angela H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolanne S  |  First Impressions 
Rating:
5.0

The staff at this location was great. Melody is incredibly, knowledgeable, helpful and made doing business with uhaul a pleasure.

katherine k  |  Overall Experience 
Rating:
5.0

The manager at the time I droves was upset with the other driver's because of there lack to communicate properly me

Anthony D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W  |  Overall Experience 
Rating:
3.0

The facility needs an elevator or lifts. Very difficult to move furniture up a flight of stairs without it. The main lead female manager is very friendly, helpful, efficient, and organized. She is an asset to this location.

BRUCE K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

UN H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith K  |  Overall Experience 
Rating:
2.0

There was a racist Hispanic woman that ruined this experience. There's too many Hispanics in this state.

Nathaniel J  |  Overall Experience 
Rating:
3.0

Long waits Did all in app And had to do all again at site

Jennifer T  |  Online Move In 
Rating:
1.0

No one answers the phone at all I’ve been calling to try a save my stuff or to see what could be done and Alex is no good I’ll never ever use Uhaul again I’d rather just leave everything for the next person who moves in the house before I lose everything again

helena m  |  Overall Experience 
Rating:
3.0

The facility employees are not the best in regards to any form of customer service. The main office employees I have worked with over the past year Felicia, Kyle and Ashley.... ABSOLUTELY AMAZING EMPLOYEES!

BRIAN M  |  Overall Experience 
Rating:
1.0

Worse experience i ever Had

Dnisha F  |  First Impressions 
Rating:
1.0

we are actually finding a new unit to move our stuff into. makes zero sense how the loading dock is too high for the trucks and we ourselves have to figure out how to lift heavy loads ourselves with no ramp or anything, and that our unit was on the second floor with no elevator?

jordan d  |  First Impressions 
Rating:
2.0

I’m giving 2 stars because of the horrible decision to put storage units you have to access via a rolling staircase. I originally had one on the ground floor, but it turned out to be too small. The only ones available were the ones you could only access with the rolling stairs. It was the biggest pain in the neck. I didn’t even know these existed or I would not have stored my stuff there. Also, there are people who are clearly living in those units. There are also homeless outside often as well.

Kim M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jillian T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria b  |  Overall Experience 
Rating:
5.0

It is a very necessary and useful business for people.

Anthony C  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tony K  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Laura S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jacqueline f  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chandler B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon w  |  Overall Experience 
Rating:
5.0

After choosing UHaul and UBox for over 30+ years, I would rate this particular moving to Orlando / move-in experience 02/14/2023 as the BEST FIVE STAR experience I have had to date. The customer service level has improved through the years. The check in women coordinated the UBox access appointment with the storage unit I was loading into at the South Orange, Orlando 32806 location. Her service was personable and first rate. Jose & his team member assisted me with 4 items I was not able to physically move myself. Their help was greatfully appreciated. There was even a front counter women who assisted in removing a homeless person that was loitering to close to my UBox and she "handled" the situation. Thank you. Congratulations!!! ... Team South Orange, Orlando, FL 32806 for a five star A++ moving experience that I would recommend.

Harry W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R  |  First Impressions 
Rating:
5.0

Great customer care, courtesy and respectful. Took time to make ensure all our needs were taken care of prior, and made awareness of all areas of entry pads and took time to make sure we were educatedb on the use and proper way of signing in and out to the facility... Definitely will recommend this location due to the respectful and politeness of staff. Very thorough and kind.

THALIA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kemarley c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terron D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amaya E  |  First Impressions 
Rating:
1.0

You have sent this to the wrong person. Someone has given you an incorrect name and email.

Beth f  |  Overall Experience 
Rating:
5.0

Very good customer service… this is the best

CARMEN S  |  Overall Experience 
Rating:
2.0

Storage unit was upstairs with no elevators. As I am a person of advanced age, it made it next to impossible for me to work with. I had to pay alot of money for help moving out.

KAY C  |  Overall Experience 
Rating:
5.0

We were impacted by Hurricane Ian and had to secure a storage unit and this place was so accommodating and friendly. Thank you for your help and reducing the stress put on us by this storm.

Pamela C  |  Overall Experience 
Rating:
1.0

The facility has no ramp access and requires going up stairs into a tight 90 degree or use the rolling doors. I opted to reserve a 15’ truck and consider it a “moving in” cost because this location has treated me so well in the past. The intention was to load the truck, move everything into the loading area at the facility, then return the truck immediately. Living nearby the rental would be for less than an hour. Upon getting my return call to arrange the rental the woman on the phone was so condescending and disrespectful I hung up and canceled two truck reservations immediately then moved out of my storage unit. I have no interest in paying money to be talked to like that. I gave one star because I’ve actively told friends and family in the area about my experience and to avoid uhaul.

JAIME M  |  Overall Experience 
Rating:
5.0

Very odd placement of 5 x 5 units but all in all it worked out.

karen r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonia J  |  Overall Experience 
Rating:
5.0

Overall great experience! Highly recommend this storage facility! Top to bottom A++

EDWARDLOUIS B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizette M  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Asia S  |  Overall Experience 
Rating:
5.0

the general manager was extremely nice as i had to upgrade the first unit we got was too small.

Pamela C  |  First Impressions 
Rating:
4.0

It would be better convenient to have more than two loading docks. We had to wait for someone to leave for us to unload.

ana v  |  First Impressions 
Rating:
5.0

It was an amazing experience to own a storage unit within your faculty unfortunately I can’t afford to rent it at this time although I do do a lot of business with you guys! As a popular mover on my own platforms. I’m currently in the process of registering my company for an improved design of itself. Thank you for supporting my small companies development through this program you guys offer!!

Maximus b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robbin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B  |  Overall Experience 
Rating:
2.0

I paid movers by the hour and when we arrived at the facility an employee had Parkes in the loading dock!!!! She worked in the "call center" and couldn't move her car right then, so we would have to wIt. After going into the office 3 times, finally someone had to get her keys and move it. It took at least 20 minutes just to have access to unload our truck. When I asked WHY would an employee park where trucks must unload, he said there were no other parking places! Around the other side of the building there were numerous parking places. My advice to your company - tell your employees to park in areas where customers do not need access to park to go inside to do business (I also had trouble parking and purchasing moving supplies the week before). It seems your employees don't want to WALK around the building. How rude and lazy. This 20 minute wait cost me $80. I want that $ refunded.

marla m  |  First Impressions 
Rating:
5.0

Amazing THANKS 😊

Felicia B  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Janice T  |  Overall Experience 
Rating:
5.0

They were awesome since day one.

Eli C  |  Overall Experience 
Rating:
5.0

The location was secure and clean. But the real star of the show, is the staff. They are happy, funny, and friendly. I couldn't have asked for a better experience. I personally saw them handle a line of 9-10 customers at 9am with grace and poise. The staff at the South Orange location deserves recognition.

Chris F  |  Overall Experience 
Rating:
5.0

The gentleman that took care of us and got us the key and where everything was was extremely helpful and made the experience less stressful!! He was absolutely amazing I forgot his name but you can see it on the computer who signed me up.

sharon w  |  First Impressions 
Rating:
5.0

This is honestly the cleanest U-Haul I’ve ever seen. It seems like the facility is under good maintenance and security. The staff is friendly, attentive and OnPoint.

ABDIEL Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE M  |  First Impressions 
Rating:
1.0

They didn’t prepare me for navigating the facility. They sat in their chairs and gave me no instruction. They didn’t get me the supplies I rented online, they didn’t give me the unit number to my storage room (which they didn’t even read my reservation to see that I had one). They didn’t tell me that that wouldn’t be providing a lock, so my storage unit was unlocked and I had to leave to buy a lock in the middle of the night after unpacking a whole apartment’s worth of things. They provided no helpful service. They gave no instruction on how to use the key to access the facility: it requires a swipe at the main entrance door before it can be used to swipe at the door access to the storage units. They gave me attitude when I asked about the lock. It was, overall, a terrible moving experience.

Susan L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMASA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diego A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zuleyka O  |  First Impressions 
Rating:
5.0

Everything was good and the staff was very friendly and helpful.

Veronica G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria O  |  First Impressions 
Rating:
3.0

Better communication especially when someone is planning on moving out there belongings make sure you close their account accordingly

Kiara W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARNIQUE D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chayanne R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos M  |  Overall Experience 
Rating: