Customer Reviews for U-Haul Moving & Storage at S Cobb

Clasificación:

5.0

Everything went very well. A very good experience.

Clasificación:

4.0

Very friendly and helpful staff but poorly maintained truck. The Check Engine light was on the entire time and the truck shook badly at most speeds.

Clasificación:

5.0

Friendly service from pick up to drop off. The trailer performed well; easily got the job done.

Clasificación:

4.0

This location is GREAT.. except there needs to be a lift or elevator for moving heavy items alone. I know this is a big ask, but it would set your location apart from every other location and you could charge for the service in some way.

Clasificación:

4.0

Overall the experience was great, but the truck's condition was a little below expectations. The driver's side door involved a little extra effort to shut, and a tire pressure monitor warning was displayed on the dash.

Clasificación:

5.0

Was not given dolley or furniture pads but I had assumed they would be in truck

Clasificación:

5.0

David at this location was best

Clasificación:

5.0

Excellent experience reserving the truck, picking it up and returning it, everything great!

Clasificación:

1.0

Explain the billing process, I believe I was double charged for my truck rental, please with a further explanation . Godspeed!

Clasificación:

3.0

The customer service need more improvement. I'm aware that this is a busy time but they need to understand the value of there customers!

Clasificación:

3.0

It was a rainy day and the truck was leaking, and some of my property got wet and slightly damaged. The manager completely messed up the account by mistakenly entering the wrong information about our rental and its mileage. This was a negative experience...

Clasificación:

5.0

Excellent service

Clasificación:

5.0

Megan was fantastic for check in. Tended to all my needs and provided precisely what I needed. The young gent who greeted me on returning the truck didn't have a name tag, but he was phenomenal. Great attitude, bright and engaging. Went out of his way to attend to a specific problem I was facing. Went out of his way, above and beyond, to make sure I was taken care of. I just wish I knew his name.

Clasificación:

5.0

We need coffee and Danish. Thank you

Clasificación:

1.0

They didn't log that I had returned the equipment and charged me weeks later for $80+ without any knowledge or warning. Spoke to Tom the manger and told him the equipment had been returned on the due date. He apologized and said he was logging it as returned. He didn't mention that he charged me $80! sending my account in overdraft. HORRIBLE CUSTOMER SERVICE HORRIBLE

Clasificación:

5.0

No complaints.

Clasificación:

5.0

Staff very friendly

Clasificación:

5.0

friendly, efficient busy

Clasificación:

5.0

The employees were knowledgeable and pleasant. Gracias

Clasificación:

5.0

I dealt with the most friendly staff, they were helpful, efficient, and very friendly. Reservation, pick up, and return went flawlessly! I will continue to use this location in the future without question!

Clasificación:

5.0

The representative there was very friendly and gave great customer service.

Clasificación:

5.0

Because of the excellent service, and the quality of products, no matter my distance, this is the only facility I use.

Clasificación:

5.0

Nothing it was a very professional and pleasant experience

Clasificación:

1.0

I still have not received my deposit back

Clasificación:

5.0

Thank u. Easy.

Clasificación:

5.0

It might help to have more hand trucks available.

Clasificación:

5.0

Amazing staff and the female she helped me out a lot and explained to me everything that I was charged for great uhaul place

Clasificación:

5.0

Great customer service and very efficient. The facility is clean inside the store and in the storage unit. I will definitely recommend to those in need of a storage facility.

Clasificación:

5.0

This is a great location for rental. The employees are very helpful and courteous. I have rented from here for years.

Clasificación:

5.0

Management was very helpful and understanding.

Clasificación:

3.0

I was charged for gas even though I filled it over the line it was given to me on. I took pictures and emailed them and I have yet to hear back from anyone. If I ever have to use it again I will not drop off and leave I will stay to make sure that I am not charged for more gas.

Clasificación:

5.0

Great customer service from pick up to drop off.

Clasificación:

5.0

This was such an easy and pleasant process. Employee was so friendly, helpful and engaging. Was the kindness I needed that day. Highly recommend this location.

Clasificación:

5.0

Just keep up the good work.

Clasificación:

5.0

Great service!

Clasificación:

1.0

Have more trucks available and fix after your drop off set up

Clasificación:

5.0

Nothing, If change one thing I'm not coming back. Awesome service. No complaints.

Clasificación:

5.0

This was a great rental. I would definitely recommend

Clasificación:

4.0

Great Customer service!

Clasificación:

5.0

Megan helped us out and she was incredibly helpful.

Clasificación:

4.0

The first truck I was given had a broken sun visor on the driver's side and I immediately returned to the store and was issued a new truck with no trouble. Nice people working there.

Clasificación:

5.0

The 2 guys managing the place were friendly, fast. Would hire them for my company in a heart beat.

Clasificación:

5.0

I think this location is a well oiled machine. Very clean, organized and efficient and professional employees.

Clasificación:

5.0

Tim was very nice and even gave me helpful tips for pull a trailer (my first). Answer all questions and double checked to make sure it was good to go

Clasificación:

5.0

Good customer service Keep up good work .

Clasificación:

5.0

The pickup team was nice but the Drop-off Team on 1/17/2020 & 1/18 was excellent. They were so nice and talkative that I had left my 2nd set of keys in the arm of the door. They found them the next morning and had them ready for me to pick up. Not the experience I have had in other locations/states so yes Great Job all of you.

Clasificación:

5.0

The check engine light came on and greatly concerned me. Vehicle sounded like it was going to clunk out

Clasificación:

1.0

I reserved an appliance dolly as my sole reason for renting truck was to pick up my new refrigerator. When I arrived to pick up truck and dolly I was informed there were no dollies available.

Clasificación:

5.0

Customer service was excellent and the trailer was ready to go when I got there. I'm very pleased.

Clasificación:

5.0

Very nice people

Clasificación:

5.0

Yes, the best UHaul I have ever rented from. I reserved the day of--they accommodated me and their check-in service was top-notch. I won't rent from another UHaul service.

Clasificación:

4.0

It would be more convenient is the access hours were extended after 10pm. I had two units. I closed out one online with no issue. The second one was closed without my consent. I had emptied the unit and it still had my personal lock on it. It was closed after I had already paid for the month. I will visit the location to get an explanation. The employees were always nice and professional. They answered all of my questions.

Clasificación:

5.0

We had a concession trailer stored there for 4 years. We had no issues whatsoever with this company. David the store manager was super helpful when it came time to finally remove our trailer from their facility. We had to get it towed to our house from their facility and it was quite the job because it sat there for so long. He took his time helping the tow truck driver to come up with ways to get the trailer to roll, but the tires were flat. He tried to fill them and they wouldn't inflate, it wasn't on the rim properly, so he took the tires off filled them with air, and then placed them back properly so that the tow truck driver could tow it, thank you so much for that. My overall experience with the company has been really positive.

Clasificación:

5.0

The staff at 2416 South Cobb in Smyrna, Ga were especially friendly! David and Cameron were very helpful! They deserve a raise!!!! I arrived at 2 minutes until closing but they stayed and made sure I was situated and knew where everything was! Very good job!

Clasificación:

5.0

We had to keep some of our items in storage in GA while we relocated out of state. Staff has been awesome from the beginning to the end.

Clasificación:

5.0

The staff are super friendly and amazing very helpful fast paste great experience I’ll definitely recommend them to everyone

Clasificación:

3.0

I had made a reservation for a storage unit and called and confirmed the day before and the day of. They said they had it but when arriving they lost my reservation. They gave me a unit but it had a lock on it and they didn't have a key my movers were on hourly pay. So that cause their time to increase. More money out of my pocket. This could have been handled a little more better

Clasificación:

5.0

Very nice and clean. I will be back if needed.

Clasificación:

5.0

The staff made things easy.

Clasificación:

5.0

This is a very busy store, but the guys there give great customer service. A young staff, but they give their all & are always courteous.

Clasificación:

4.0

The facility seemed secure and well-lit in general but there is no light inside the storage units which makes it difficult to find anything. I'm moved out now but I wanted to provide my opinion.

Clasificación:

1.0

When I arrived, I was advised that everything I did over the phone with the customer service rep didn't matter. That they are not connected to the store. I reserved an 8x12 and got an8x8

Clasificación:

5.0

Great staff. . Especially Meghan

Clasificación:

5.0

see above rating

Clasificación:

5.0

Awesome experience

Clasificación:

4.0

Nice place.

Clasificación:

1.0

Never again

Clasificación:

5.0

Tim Tuggle helped me, he was constantly Multi-Tasking, helping others as he helped me. He then proceeded helping me, showing me the pass code that gave me access to my G-10. Thanks to Tim Tuggle,

Clasificación:

5.0

Every body really a Great Team / Thank you very much for all your Help

Clasificación:

4.0

The light needed to be on in unit

Clasificación:

3.0

I wouldn’t recommend this facility for the simple fact that this company literally calls you the same day your storage rent is due to bug you about paying, which is VERY annoying!!!

Clasificación:

5.0

The facility was clean and easy to access. Sometimes it was difficult to park your car near the loading/unloading area due to the unused trucks, but it was not a substantial problem.

Clasificación:

5.0

The manager was very polite and friendly she has great customer skills she explained everything to me answered all my questions I would definitely recommend this facility to others 👍

Clasificación:

5.0

Great place to store your belongings

Clasificación:

5.0

Staff is/was courteous, helpful, fast.

Clasificación:

5.0

Clean facility, helpful staff.

Clasificación:

4.0

Thank you for the storage

Clasificación:

2.0

N/C

Clasificación:

5.0

Quick fast and ,,,,great attitude.....love the service..

Clasificación:

5.0

The manager takes the extra step to assure the customer is taken care of. ¡Gracias!

Clasificación:

4.0

Excellent customer service

Clasificación:

1.0

I HAVE CONTACTED YOU ON SEVERAL OCCASSIONS TO LET YOU KNOW YOU HAVE THE WRONG EMAIL ADDRESS.

Clasificación:

5.0

Great employees

Clasificación:

5.0

Nice people, refreshing

Clasificación:

5.0

Thanks you for your friendly Services render to me.

Clasificación:

5.0

Although my experience didn't end well (storage contents were sold), the staff was very friendly and courteous, and the facility was always clean, neat and very well maintained. I would use Uhaul agai