Customer Reviews for U-Haul Moving & Storage at Royal Windsor

10902 comentarios

2700 Royal Windsor Dr   Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

(905) 823-9320

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 823-9320

2700 Royal Windsor Dr
Mississauga, ON L5J1K7
(Corner of Royal Windsor Drive and Winston Churchill Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JAMESSIDNEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
3.0

Not about this location.. but by far THE WORST customer service department of any company. EVER. They do not offer solutions to concerns, they do not meet commitments, they do not get back to you. I regret renting from U-Haul and hope to never again.

Elizabeth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMAN P. 
Clasificación:
4.0

Train your outdoor staff on how to hook up a trailer

STEPHENJAMES Y. 
Clasificación:
5.0

Kailash did a great job to accommodate my needs in an urgent manner. I appreciate his efforts and focus. Ive been using this uhaul location for over 2 decades. He's a wonderful employee

SAQIB A. 
Clasificación:
4.0

Great vehicles to help you get moved!

SCOTT O. 
Clasificación:
5.0

My furniture dolly wasn't included in the truck but I received a credit when I returned the vehicle. Overall, a great experience. ¡Gracias!

Jane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANISLAV N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAMR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne B. 
Clasificación:
5.0

Otho good Everything went smoothly! I was very satisfied.

Ben D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINH T. 
Clasificación:
3.0

Thank you to John for his excellent customer service! He is the reason I would refer friends to this location,

ANITAD R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Everything was just great thanks

Lawrence F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER B. 
Clasificación:
5.0

All the staff were great.First class service great job guys!Thank you!

T-PAUL B. 
Clasificación:
5.0

Very helpful and friendly staff.

Seandra A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ADALBERTOA S. 
Clasificación:
5.0

Great service... Great location and great service. Gracias

E-JUANNE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONOVAN G.  |  First Impressions 
Clasificación:
3.0

I made a night drop off may be a better location of the drop off box

Michael Z. 
Clasificación:
5.0

Awesome! I did all the paperwork on my phone. I was in and out in five minutes.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEDIM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRED S. 
Clasificación:
3.0

The truck was not in good condition. The driver side door doesn't close with ease. The truck steering wheel has a play . Feel unsafe on the highway

AMRINDER T. 
Clasificación:
5.0

Since pandemic the process has been changed 1st time to follow protocol is little different but I believe after 1st rental things can be handled easily .

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAHARIAS S. 
Clasificación:
5.0

Great service from the counter to the man who installed the trailer. 5 stars all the way!

John P. 
Clasificación:
4.0

It was all good, smooth and organized

Graham M. 
Clasificación:
2.0

The Fuel gauge shown in the rental agreement was incorrectly marked. The staff was not very welcoming. Rented the Van for 1.5 hours drove 17 km and ended up spending $50 for the Rental van.

Dhanula K. 
Clasificación:
5.0

The Royal windsor store always did a great job that's why I had been got service for several times during these years! Today the help desk and the install person are so nice and Professional,they did a very careful,perfect and excellent work,my family really satisfied your service today! Thanks! Best Regards! Customer:Zhuo Chen September 12,2021

zhuo C. 
Clasificación:
2.0

I reserved a van a fair amount of days in advance. When I arrived, there were no vans available. I had to take a 10' truck. They were fairly accommodating for failing to provide the required service. However, we had enough items to fit securely in a van-size space, so a number of items shifted during travel. Luckily, they were not damaged during travel. The truck handled far worse than a van, making the trip far more unpleasant.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND V. 
Clasificación:
3.0

The truck had major steering issues. Brakes were not serviced or replaced. They were bad The lot is huge but there is a big lack of customer parking

HAITHAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDJ H. 
Clasificación:
3.0

After hrs system for return is not user friendly. Charged $20.00 late fee when vehicle was returned before our time expired.

LILIANA I. 
Clasificación:
5.0

The moving blankets were not in the trailer....you missed it...but so did I. I quickly checked the trailer to make sure it was clean and forgot about blankets. Picked them up at another location

David C. 
Clasificación:
5.0

Not body was there when I dropped the track, but I didn't get difficult in location in very clean and nice place.

ambassa K. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALIBIN M. 
Clasificación:
1.0

Do not cheat and over charge you customer without giving thorough details to customer.

MANIVANNAN A. 
Clasificación:
5.0

Great service. Very organized for pick up and drop off of truck rental. Khamoni was especially helpful with getting a storage locker organized last minute for us. Rating this location as top notch!

ROBERT K.  |  First Impressions 
Clasificación:
5.0

Agent was nice/friendly...Equipment was awesome. Store times excellent!! Highly recommended!!

CATHERINEUCHE U. 
Clasificación:
4.0

Clean the windshield, inside and out and the mirrors. Twice in the past week when I have rented I have had to get windex and paper towels in order to see. Not sure if the gunge is from the sun protectors used? Other than that everything went smoothly.

SANDFORDALLEN R. 
Clasificación:
5.0

An ACCURATE capacity for the trailers should be mentioned on your website... more than what is there... I rented a 4x7 foot open trailer and was told (and what i could make out from the website) that a standard skid 40"x48" would fit "no problem"... well, it doesn't!!! it's about 1" too narrow as the guard rails intrude into the width. So I had to unload the skid into the trailer manually, wasting precious time. So BE FOREWARNED and check your dimensions and measure the trailer before you hook it up!

JUERGEN R. 
Clasificación:
5.0

Great

ARUN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garret C. 
Clasificación:
5.0

Had an issue with the original truck that was provided, informed the location and was able to switch with no issues.

ALEXANDREA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED A. 
Clasificación:
5.0

It would be good if there was extra counter staff available to help with line ups in a timely manner.

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederic L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luc S. 
Clasificación:
5.0

The staff is welcoming, knowledgeable and very accomodating.

Kevin L. 
Clasificación:
5.0

Accepting Debit/Credit Card.

Mohamed B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
1.0

I recently had a bad experience with Uhaul. I booked a 15 ft truck on August 21st for moving to Brantford on September 1st. As you can see I booked the truck 10 days in advance. When I went to the pickup location on September 1st the truck was not available at the location. I waited at least 30 minutes and I got a call from Brampton head office. they said they can only provide 10ft at this time in a different pickup spot because a 15ft truck is not available anywhere in Mississauga. So i had to uber my way to go to the other locations. Because of this my whole moving plan was disrupted and ended up moving well beyond 2 am on September 3rd. This caused a lot of stress because the 10ft truck didn't have enough space to put all my stuff. So I had to beg my friends on a working day to come and pick up the remaining stuff in their trucks which I ended up paying for their gas. this was a huge headache and stress for me because Uhaul doesn't have the courtesy to inform me that a 15ft truck is not available at that date. But when I booked the truck on August 21st your website reservation was guaranteed. Can you please explain to me why Uhaul didn't inform me and also the money I spent on Uber for different pickup locations and my friend's gas? I have been a loyal customer to haul if you check my profile you can see I used Uhaul a lot of times.

Chandrakumar R. 
Clasificación:
5.0

Great location. Staff was friendly and helpful. The gentleman that hooked up the trailer had great tips for driving. He checked the lights and made sure I was confident before leaving. The gentleman that helped me return the trailer was exceptional, he had a great sense of humor. He backed the the trailer in, unhooked it and help me check out. Great experience! Thank you for the amazing service!

Jaymie P. 
Clasificación:
3.0

Lower prices, it costs us $450 for a few hours of moving

Chelsea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY J. 
Clasificación:
4.0

We delivered after hours

Susan L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gordon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALOUISE M. 
Clasificación:
1.0

1. U-Haul called me to say it was not possible to return the truck in st Catherine's so I had to drive 78 km to return it in Mississauga. I returned the truck 1 day before and I did not get refund.

Paulo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ali H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
3.0

the drop off in early morning was a mess. there were trucks all over the yard, which made it very difficult to park and navigate.

DAYLEW A. 
Clasificación:
3.0

Not impressed with the wrong size advertised, I needed a true 5 x 9 trailer but instead I was very disappointed. The trailer was 4.6 on the inside and didn't fit my dune buggy. My husband had to take apart the front passenger suspension just to load it onto the trailer. If my husband wasn't so smart, my weekend plans would have been ruined. Won't be using uhaul trailers anymore.

Sherene S. 
Clasificación:
3.0

I have been over charged for my rental, charged for 2 days instead of 1. The return process is not efficient, it then took me 45 minutes on hold to get through to an agent to help me with my problem. The app was not working when we picked up the vehicle, it kept buffering.

RASHIDASKER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jan M. 
Clasificación:
5.0

Returning equipment procedure needs to be improved. After returning the trailer, I was contacted next day by the office to see when the equipment will be returned. Next time, I will go into the office to confirm my return. Thanks for asking

Tri L. 
Clasificación:
3.0

Your customer service is honestly atrocious. I made the reservatiomn and rental, but for some reason your staff puts down my details with the drivers name on the contract. All I want to do is pay my invoice that was sent through my account and I am just getting slapped with reasons why I can't pay my bill cause my name is not on the contract by your service reps. You need a better system, or this bill will just remain outstanding otherwise.

Cory A. 
Clasificación:
5.0

N/C

STACEY M. 
Clasificación:
5.0

Answer the phone

Branko B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

Great customer service. Very efficient process.

VERGELAGUILOS G. 
Clasificación:
5.0

All good. Thank you

BOZHIDAR D. 
Clasificación:
5.0

The pricing was very deceptive. It was almost comical to see where my $29.95 RENTAL end up at a bill over 200 for a short move. I warn all who will listen that the posted rate at uHaul has nothing to do with your bill

KEVING H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy B. 
Clasificación:
5.0

Very good service, & great rates.

ROBERTA B. 
Clasificación:
2.0

Truck was not maintained well an ran like a pig an used exorbitant amount of gas. We did not use all the moving pads an one pkg still wrapped but was not credited as was told would be. We also received smaller truck then was ordered. Not very happy with this experience. Cheryl Smith

DWAYNEMANLEY DAW S. 
Clasificación:
5.0

The truck we were looking for was not available. It seems like it was known prior to pick up. A courtesy call would have been appreciated

NIKITA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RECARDOO W. 
Clasificación:
5.0

The $20 dollar after hours service fee is not justifiable and should be refunded.

Kamran H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHENC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN G. 
Clasificación:
5.0

Great service

KENNY B. 
Clasificación:
5.0

Only 2 day in advance, was able to get a 15' truck. The staff is very helpful and will rent again if needed.

SHI WEI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENEVIEVEL G. 
Clasificación:
1.0

The first car they gave us has liquid on the floor and smells like pee, the second one smells the same. When I return I try to ask a feel question, and the front desk girls tell me to wait because they are smoking at the back…. When I stop and try to check something out, a man even yelled at me for no reason, please change the employees

Hang B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
2.0

Extremely rude and unknowledgeable, disgruntle, disorganized staff. Friday August 27th 11:00 am Royal Windsor location All customers were aware and discussing the abrupt attitude of the staff. No customer service what so ever Even someone in the parking lot on returns checking vehicles back who f do it's not even work there????? Crazy Daniella- one very miserable person, no communication and it would take to long to list all the negatives. This company should be aware of what is going on at that location. We live locally and have used Uhaul for over 20 years but never again

KRISTINE T. 
Clasificación:
5.0

It was excellent experience.

PAWANKUMAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristhian T.  |  Overall Experience 
Clasificación:
5.0

The equipment we asked was not in the truck. And was also not available on site. Why book an equipment when it is unavailable?

Shubham K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHENC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

alex D. 
Clasificación:
2.0

The front desk person was very rude and not helpful to me very disappointed

LEONARDO C. 
Clasificación:
4.0

The facility was fine. It would be much better if there was a large elevator at the front that could be used to access the 2nd floor.

Deborra A L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERIN A.  |  Overall Experience 
Clasificación:
5.0

Very helpful, friendly staff member! An elevator by the front entrance of the storage building would be a great thing.

Deborra A L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUELV P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CAMERON C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick C.  |  First Impressions 
Clasificación:
5.0

I have never used a storage facility before but based on: 1. Location (Winston Churchill and Royal Windsor; 2. The security of the facility; 3. Heated facility; 4. Cleanliness 5. Availability of large or small access door; and 6. The availability of free use dollies; all mean that I would recommend these storage facilities with confidence.

joseph a.  |  Overall Experience 
Clasificación:
3.0

Unable to access unit unless staff isnt there- apparently an issue with my code that will not be able to be resolved until Wednesday. Not the answer i was expecting

Alana D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian T.  |  First Impressions 
Clasificación:
4.0

great experience

CHRISTOPHER T.  |  First Impressions 
Clasificación:
1.0

I have not been able to get in the facility yet w my accrss codes they gave me and I dont have anywhere to store my stuff. And the unit is paid for already. Ridiculouis...

Charles C.  |  Online Move In 
Clasificación:
5.0

Great customer service! Helped me with no notice, and made everything simple and easy for me!

stacey b.  |  Overall Experience 
Clasificación:
5.0

Very helpful to my wife and daughter and great customer service

Jonn R.  |  First Impressions 
Clasificación:
5.0

Very recommended, the staff nice and friendly. Gracias

maribel c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

catherine L.  |  Overall Experience 
Clasificación:
5.0

Staff were great!

lisa a.  |  First Impressions 
Clasificación:
5.0

Everything was great except there was a lot of dust coming from the open roof. Thank you for taking good care of my stuff! Merry Christmas and happy year! Jill

jill e.  |  Overall Experience 
Clasificación:
4.0

Staff are very friendly and accommodating. Systems could be improved, I booked online but was asked for much of the same information again when checking in. The storage is exceptionally clean and well maintained. The lack of elevator is a pain.

Hugh L.  |  First Impressions 
Clasificación:
4.0

Need to answer the phone! I called a dozen times during the day and every time it went to vm and then corporate. I had a simple but very important question. You almost lost me as a customer because it was SO frustrating. Seriously, improve this.

RJ E.  |  Overall Experience 
Clasificación:
5.0

Everyone was very friendly and accommodating. The lady I spoke with on the phone to make a reservation was especially helpful.

Beverley A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

marian U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ray p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stacey b.  |  First Impressions 
Clasificación:
5.0

La señora y el señor que me atendieron, este sábado 6 de SEP al medio dia lo hicieron de manera muy profesional, a pesar de que hablo poco ingles. Quiero resaltar la cordialidad y la calides de estás dos personas, no supe cómo se llamaban, creo que la señora se llamaba Daniela!! Felicitaciones.

Gabriel C.  |  Overall Experience 
Clasificación:
5.0

Excellent service, thanks

yuriy o.  |  First Impressions 
Clasificación:
5.0

Awesome to book a unit on-line then exceptional customer service at the location

RJ E.  |  First Impressions 
Clasificación:
5.0

Great location. Everyone that works here are great service people. Tomy was the best! Thanks Tomy for all your help in choosing the right size of storage unit.

JOSEPH A.  |  First Impressions 
Clasificación:
5.0

Very courteous and reasonably fast service

joseph a.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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