Had a bad truck . Passenger side door kept opening up and the guy I hired to help me had to keep holding the door shut.We ended up bring the truck back and going to a different location and getting another truck.I was told they would credit my account but never did.MICHAELR R.
Customer Reviews for U-Haul Moving & Storage at Ridgeway Ave
Greece, NY 14626
Servicios en esta ubicación:
- Mon–Sun9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.April M.
There were loud droppings all over my things.Trinniti D. | Overall Experience
El cliente no dejó un comentario.Anthony L. | First Impressions
The Manager Dave has Always been friendly and professional. It has been a pleasurable experience the last "14" years!JOHN W. | Overall Experience
El cliente no dejó un comentario.VICKI P. | Overall Experience
El cliente no dejó un comentario.Kidane M. | First Impressions
I didn't see the email before I left but I took a picture because there was a dent on the drivers door I noticed before I left the lot. When I returned the Cargo Van I made them aware of the dent and showed them the Picture I took. As far as the Service the employees were excellent . When I called they had no cargo van available but asked how long I needed it . The next reservation for the Van was at 4 PM . So I was able to use it and return it on time before 2PM.Carter B.
El cliente no dejó un comentario.Ugur E.
All goodRecco J. | Overall Experience
Something ate all my shoes i believe it was a mice or a rat cause it was droppings all over also there was bird feathers all through my clothing I lost a lot of shoes and clothing can i get someone to replace the damaged itemsKelly L. | Overall Experience
El cliente no dejó un comentario.JESSICA W.
El cliente no dejó un comentario.Trinniti D. | First Impressions
El cliente no dejó un comentario.Jerica T.
I think it's too expensive for the size rooms and they need to be cleaned out. There was mad cobwebssherrie c. | First Impressions
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.DELANEY S. | Overall Experience
El cliente no dejó un comentario.Katie S.
El cliente no dejó un comentario.SHANEKKA F. | Overall Experience
El cliente no dejó un comentario.Kim Marie F. | First Impressions
El cliente no dejó un comentario.JACOBMICHAEL V.
This particular site smelled like a horse stall and was run down and the guy who told me OWNED the facility was extremely inappropriate towards me and sexually harassed me in a very uncomfortable manner. I reported him to the REAL manager the following day.Kara B. | First Impressions
more courteous customer service.Patrenia O.
Renting the unit was easy—it kept our items out of the way until we were able to use them again.Frank R. | Overall Experience
Super customer service.Richard G.
Didn’t even use the storage unit, never placed anything inside, never came back after first initial day.Fatimah B. | Overall Experience
They worked with us to give us the best rate for the time needed and the cargo van was perfect for what we required.brad B.
Super customer service. Arrived early to pick up because of a change of plans. Even though they were short on trucks they were still nimble enough to deal with our situation. Handled very professionally!Richard G.
El cliente no dejó un comentario.Stephen E.
Absolutely horrible customer service. Gave a complete attitude.Christina P.
The unit was ok the door was full of cobwebs , but move in was quick and easyTyrondia W. | First Impressions
Quick courteous service at this location. It was great!Lauren D.
El cliente no dejó un comentario.CASSAUNDRA F. | First Impressions
Dave is an outstanding customer advocate . Very concientious. I was stranded having problems with your after hours self pick up...he came early to get some work done, saw me and bailed me out. Made a huge difference in my day. Thanks DavePeter F.
El cliente no dejó un comentario.Jennifer K. | First Impressions
El cliente no dejó un comentario.Lyndsay W.
Really appreciated the friendly customer service from both people we worked with at this location.James G.
El cliente no dejó un comentario.Katrina C.
El cliente no dejó un comentario.Donna K.
El cliente no dejó un comentario.Julie L. | Overall Experience
Great ease of access with gate, comforting secure lock, & accurate dimensions for storage planningJospin M. | Overall Experience
El cliente no dejó un comentario.Lyndsay W.
I originally tried to book through Penske and pick up at Home Depot on w ridge rd but they had technical difficulties and poor customer service while handling them. I came to u-haul and they made the process so seamless and stress free. A complete 180Â° from what I had just experienced. The gentlemen that helped me were very pleasant and do their jobs immaculately.Makeba B.
El cliente no dejó un comentario.QUENTIN G.
El cliente no dejó un comentario.Maria S. | Overall Experience
The store are was very dull. There were 2 worn offices chairs for customers to sit in. A paper shade was placed over 1 window and held up with thumb tacks. I was not impressed. General Manager was knowledgeable and helpful. The Van was clean and well maintained. Brose C.
Nothing. My rental was first rate in all aspects. The cost was quite reasonable. The\ cargo van was in excellent condition. The staff was efficient and courteous. No surprises.peter V.
El cliente no dejó un comentario.Philip D. | Overall Experience
El cliente no dejó un comentario.TRERELLRASHAD J. | First Impressions
El cliente no dejó un comentario.Dean P.
Expensive, but served the purpose well.Emily J. | Overall Experience
El cliente no dejó un comentario.DESIREE H. | Overall Experience
This was the easiest rental every. Employee was great and explained everything.Ana S.
The van was fine, a little beat up but did the trick... The problem I have is having $150 stolen from me for "gas" because I can't dispute it because I didn't take a picture of the gas gauge on drop off. I returned the van with more gas then I got it, I was even told I would get an $18 credit if I returned it with more then a quarter of a tank which I did. To literally lose $150 because I didn't take a picture of something that they then lied about blows my mind.... I put $80 in gas into it and drove less then I predicted that only should have taken $50 to cover so I would be safe.Benjamin C.
El cliente no dejó un comentario.Nora K.
El cliente no dejó un comentario.John M.
I went through the process online to reserve the truck and gave my info. I did this in advance to make the pickup faster. However, I still needed to enter the building and fill out the paperwork. Why offer this expedited service if you have to go in anyways.Steven T.
El cliente no dejó un comentario.Jospin M. | First Impressions
El cliente no dejó un comentario.Joseph Z.
El cliente no dejó un comentario.Kathleen C.
El cliente no dejó un comentario.Donna A.
Everything went smoothly .Jeffery D.
Fast, friendly serviceJoanne A.
El cliente no dejó un comentario.leslie b. | Overall Experience
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Stephen E.
Friendly personable service. Short wait times. I normally use a different location but didn't have what I needed, so I went to the Ridgeway Avenue location. I will be using this one from now on. The only improvement I can think of would be a larger parking and drop off area.CARL R K.
El cliente no dejó un comentario.Dkyani O. | Overall Experience
Have more than one person to wait on customers.Anne M.
Very satisfied and will refer friends and family.shirley d. | Overall Experience
El cliente no dejó un comentario.Elsa C. | Overall Experience
El cliente no dejó un comentario.Gretchen R.
I didn't get a uhaul they last minute cancelled my reservation and then the storage unit they assaigned me was an outdoor unit. Will never use uhaul again.Ashleigh D. | Online Move In
More employeesJames M.
The owner's comments on how to carefully drive the Van were very helpfultrevor E.
El cliente no dejó un comentario.Rosemary S.
El cliente no dejó un comentario.Joe d. | Overall Experience
El cliente no dejó un comentario.denise L.
Make sure the gas is full. When I got the truck and turned it on it gave me a warning that it had 18miles till E.Chalece H.
Steve was very helpful and professional! We miss seeing his friendly pup at the location. We choose to use this location to see his friendly pup at the door! What a good boy! Sad to see him goneJaclyn P.
Great serviceRobert S.
El cliente no dejó un comentario.TRACY M.
1. The truck very average and not truly clean or well kept. 2. Truck was parked behind the gates. Staff should have come out to take the truck out for me. 3. He never came to show any of the things in and around the truck or its gadgets. 4. Called me while I was driving back from Greensburg, PA as to why the truck was not back in time!! 5. Gas was 2/3. I did not know to fill up 2/3 the tank. May be it was a tad less. Charged $10 for that. 6.Sorry but very poor service and unlikely to come back to your place or any U Haul. Wish I had better things to say.jagdish M.
It's my favorite location to rent from!!!Lisette R.
El cliente no dejó un comentario.Cynthia C.
Can't think of anything.Tony B.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Allison K.
The 24/7 system is definitely flawed. Could not login and proceed with picking up or dropping off via a browser. Needed to download app. Even then it took a lot of finagling.Rachel S.
El cliente no dejó un comentario.Alexis J.
El cliente no dejó un comentario.Tania C.
Steve and Dave were very helpful, as this was my first time using. Will definitely use agin!Mary C.
The only issue I had is the limited parking spaces besides for that everything went smoothly and effortlessly.Adam C.
Steve was very helpful and friendlyMary Joy L.
El cliente no dejó un comentario.Tina V.
El cliente no dejó un comentario.Maria R.
El cliente no dejó un comentario.Tamara O.
The gas cap was broken and didn't realize it until we filled it upon return. The check in online was not working properly, thank God the gentleman who opened the place was a little early and graciously checked us in so we could be on our way. I would not use the online check in again. I would go to the Long Pond location.Vicki S.
El cliente no dejó un comentario.William W.
The truck was immaculately clean and smelled amazing! The owner is so friendly and sweet! I would highly recommend renting from this place! I know I will!Stephanie M.
The steering wheel needs to be fixedAnnette A.
El cliente no dejó un comentario.Joshua M.
Thank he was a good serviceNasher A.
El cliente no dejó un comentario.Johnnie J.
My location was changed without my knowledge. There was no email or text sent. So for future reference make sure your renters are aware if there is a change. It through off my time with what I had to and made me return the uhaul alittle late.Courtney T.
El cliente no dejó un comentario.Anthony C.
Excellent customer service,,very friendly and helpful. Awesome personality. Customer service made this part of moving less stressful. Gracias.Valeria B.
El cliente no dejó un comentario.LORRAINE D.
El cliente no dejó un comentario.Renier B.
El cliente no dejó un comentario.Jeffrey M.
Other than (such terrible) access hours, everything was swell! Customer service did explain the access hours before renting. Please understand, I am not complaining! Maybe sometime in the future, the access hours can be somehow better configured! There's nothing like having access to your storage 24/7.Tony C. | Overall Experience
El cliente no dejó un comentario.Terry T.
El cliente no dejó un comentario.Conley R. | First Impressions
The employee was very nice and helpfulKathyann H.
Well spoke personMadeline R.
All my items were musty or moldy from storing i wasted a lot of money it was not worth it I had to throw most of my items away very upset and disappointed!!! Also their is no lighting inside the storage and it's very hard to see!Cindy R. | Overall Experience
Very helpful - snow removal was excellent!!! I have used them a few times- never an issuesusan l. | Overall Experience
Muy caro por lo que uno recibe. Demasiado pequeño el espacio ! Necesitaba un espacio mas grande pero la renta esta demasiada alta en comparación con otros lugares. Me gustaria mas valor por mi dinero.Tamara O. | Online Move In
El cliente no dejó un comentario.Meagan S.
I can't think of anything I'd do differently. The area they have to work with is small and they manage it well.Alan K.
El cliente no dejó un comentario.Tommy N.
Steve and his lovely dog were Awesome!!!Starr H. | First Impressions
Keep hitch gear in stockJAMES S.
The Uhaul account with the Uhaul App was horrific. Creating an account, going through the verification, the putting the fuel and millage took time. Then taking a picture to upload became a frustration. My camera works fine but the app camera did not work. Make the program to either take a picture where it does actually work or allow a photo to uploaded from my phones camera app. We spend a half hour or more trying to make the Uhaul app. Cleared cache, checked app settings, camera settings, and anything we could think of....wasted time when we really did not have time to spare.Stepphanie W.
El cliente no dejó un comentario.ELIZABETH J.
El cliente no dejó un comentario.nichole s. | Overall Experience
El cliente no dejó un comentario.ROMANA M.
Polite and respectful of my time.Michael L.
El cliente no dejó un comentario.Sarah B. | Overall Experience
Staff were fantastic and very friendly. Thank you.Anthony M. | Overall Experience
El cliente no dejó un comentario.Mel M.
El cliente no dejó un comentario.GERARDO G.
El cliente no dejó un comentario.Andrea P.
El cliente no dejó un comentario.Marvin C. | First Impressions
Dave (the Manager) was beyond awesome. Such a kind gentleman! He made sure my experience with the location was nothing less than great. My move in was smooth as well as my departure from my storage unit. Thanks again for everything!arielle r. | Overall Experience
El cliente no dejó un comentario.GREG S. | Overall Experience
this employee has always been friendly and very helpfulsusan l. | First Impressions
I was very satisfied with my experience and the customer service was great!Kiersten A. | Overall Experience
El cliente no dejó un comentario.Anthony M. | First Impressions
I had great customer service from Stephen. He helped with the return so I did not have to use the app completely. The outside of the van was dirty, the inside was clean and acceptable. The condition of the inside was acceptable also. I would recommend the location.Jose T.
El cliente no dejó un comentario.KATHLEENA M.
El cliente no dejó un comentario.RAEANN Z.
Nothing, it was an enjoyable experienceSteven C.
El cliente no dejó un comentario.Joyelle Z. | Overall Experience
El cliente no dejó un comentario.Stephanie A. | Overall Experience
Extraordinario servicio al clienteVIRGENDEL CARMEN S.
Rental went well. Thank youDoreen T.
Nothing. The process in place is smooth.Edward D.
El cliente no dejó un comentario.Alana B. | Overall Experience
property was clean and well maintained, staff was pleasant and helpful. I am pleased with overall experience. My reason for moving was obtaining a storage unit closer to my home. I would recommend U-Haul to family and friends.melanie m. | Overall Experience
El cliente no dejó un comentario.frances w. | Overall Experience
El cliente no dejó un comentario.michelle d. | Overall Experience
Office staff always polite and friendly!!!linda p. | Overall Experience
El cliente no dejó un comentario.Cynthia D. | First Impressions
Staff Member Steve was very Knowledgeable and helpful.STEVE C. | First Impressions
El cliente no dejó un comentario.ARTHUR K. | First Impressions
El cliente no dejó un comentario.DAVID H. | Overall Experience
Something sticky on floor in frnt part of storage 2'-2'Susan N. | Overall Experience
Steve and Dave made this an outstanding experience. Moving and storage can be a transitional activity that fills a need. Thank you for your positive contribution to our family's journey.gary d. | Overall Experience
El cliente no dejó un comentario.Tanisha B. | Overall Experience
El cliente no dejó un comentario.Noelle O. | First Impressions
My storage area was a 5' 10' and all my storage things were well protected and in good condition. Office stafff were always available and helpful with any questions or concerns. I highly recommend using this location for your storage needs.Leilani L. | Overall Experience
El cliente no dejó un comentario.gary d. | First Impressions
Ridgeway Ave Roch, NY Dave Grinkewitz excellent manager. His Customer Service I give 5 Stars!!!!LEOLA B. | Online Move In
El cliente no dejó un comentario.Shardai A. | First Impressions
El cliente no dejó un comentario.EDWIN R. | First Impressions
The associate was not always friendly or gracious. My unit had a leak in it from the ceiling.Sharae M. | Overall Experience
Thanks for your hospitality, continued blessings.Angela L. | Overall Experience
Some storage facilities are shady. Broken security gates etc. U-Haul watches, and the staff person on duty is diligent in his or her duties. Great Place S.C.STEVE C. | Overall Experience
Monty was very helpful and kind for my needsHUGH R. | Overall Experience
Top notch Customer service!William H. | Overall Experience
El cliente no dejó un comentario.Dejah T. | First Impressions
El cliente no dejó un comentario.Erin L. | Overall Experience
El cliente no dejó un comentario.Dwayne C. | Overall Experience
El cliente no dejó un comentario.Robert S. | Overall Experience
El cliente no dejó un comentario.Amber L. | First Impressions
Wrong storage unit but he called another place and found me a bigger one - he was suppose to credit the charge he did for small unit but instead charged me again!Susan L. | Overall Experience
wrong storage unit size when I got there but he found me a larger one near by = he was suppose to credit my account since he had already charged me - but instead billed me again! I have been on hold 20 minutes so far this am trying to get thru to the store!!!!!Susan L. | First Impressions
The easy access and help from the staff were greatly appreciated.Michel F. | Overall Experience
Very nice people work there. I would recommend this Uhaul location to anyone.ADRIENE B. | Overall Experience
Your employee was great in handling a demand for the truck we hadn't unloaded yet. Good experience all around.Julie L. | First Impressions
I fell at this Uhaul just after hand surgeries !!!!!! My stitches popped n now my hand is split open n bleeding after my bleeding never happened till i fell at your facility n im still suffering, my knee sometimes wont let me out of bed or get out of the car like today its cold n rainy if i wasn't 2 old 2 move my stuff again b4 i find my apartment i would've ALREADY DONE IT. LAUGH AT WE'LL cover ur last month.Im disabled on disability n now this happen to me ! I want compensated for my pain n discomfort i endure every dayMichelle D. | Overall Experience
El cliente no dejó un comentario.Tammy M. | First Impressions
GraciasTania Q. | Overall Experience
El cliente no dejó un comentario.Mayelin H. | Overall Experience
El cliente no dejó un comentario.marina e. | Overall Experience
El cliente no dejó un comentario.Nicole P. | Overall Experience
Satisfied customerlouis h. | First Impressions
good timely rental center in Greece always helped me and good personelDanny T. | First Impressions
El cliente no dejó un comentario.GREG S. | First Impressions
When I first went a gentleman assisted me with getting a card, showing me where my unit was, and answering all of my questions. He was awesome !!Alea W. | Online Move In
Always too expensive, but the facility and staff were great.Jon R. | Overall Experience
The past two years have been a very smooth experience. From the initial rental of one unit, and a last minute rental of a second unit when we moved, then downsizing as we got rid of stuff, everyone has been very accommodating and pleasant to work with. They keep the facility clean and the units were in good working order. I would highly recommend them and would return if needed.trisha e. | Overall Experience
I pulled in with the truck - went into the office but nobody was there. There was another customer inside looking for help too. We both went outside to look for someone - the other customer yelled into the lot to find a employee. He answered back that he would be in office shortly- he told me to just put my key on the desk and then I can leave. I don't think that's a good way to handle returns.Nicole P. | First Impressions
Very friendly service I was really satisfied customer God blessCarlos M. | Overall Experience
El cliente no dejó un comentario.JOSEPH T. | Overall Experience
At closing staff rep, Camille, was exceptionally helpful, courteous, and pleasant. She made things go very smoothly in a stressful time to expedite closing, since my home had suddenly sold and many things had to move quickly. it was almost a fun time! I appreciate her kindness!GLORIA L. | Overall Experience
Thank uPAUL A. | Overall Experience
Terrible experience, with my truck loaded and ready to check out, I waited for half an hour with the door locked to the office at 10am on a business day. I had alot to do an my time was wasted. I would not recommend this U Haul to anyone. I made 2 calls to the manager to no avail. A woman who tried to get a unit had to drive away because the office was unattended.thomas d. | Overall Experience
I had storage there before and decided to get it again for my needs.I did not have any problems in the past good service for my needs.Thank You for being there.WesleyWesley M. | First Impressions
No one has broke into my stuff the year its been there which is good and the employees are nice but a lot if my items were ruined by mold like my kitchen equipment, my dressers, and mattress..and there was rat feces in my storage unit.Melissa R. | Overall Experience
Folks were courteous and helpful well informedSteven B. | Overall Experience
Garbage all around my unit, broken glass, nails, I picked up the nails and threw them over the fence in the field. First time using a storage facility so maybe they are all this way. Truck should have rope on board for securing.Jeanine F. | First Impressions
Keep up the good work.Annette W. | First Impressions
Very clean, helpful staff, affordable.Jon R. | First Impressions
Thank you I loved it.Akai B. | First Impressions
El cliente no dejó un comentario.Jordan B. | Overall Experience
All my personal belongings were ruined by mice and rats. I had to throw away everything I own. There was RAT POOP everywhere, we took pictures and Dave manager of uhaul and Steve did also. I filed a claim. And they said they cant do anything because I had no insurance. I WILL NEVER RECOMMEND THIS UHAUL TO ANYONE. TERRIBLE CUSTOMER SERVICEtammy t. | Overall Experience
Very helpfulRachel W. | Overall Experience
only 1 staff worker working and had to wait long time to get any service.ana v. | Overall Experience
El cliente no dejó un comentario.TRUMAN T. | Overall Experience
El cliente no dejó un comentario.Kevin S. | Overall Experience
El cliente no dejó un comentario.Glenn D. | Overall Experience
Both guys that were working, were extremely nice and very helpful much much better experience that when we rented a truck in victor . GraciasJeremiah V. | First Impressions
El cliente no dejó un comentario.Omar H. | Overall Experience
The customer service was horrible! They really inconvenienced me with my storage unit. Hey hey guy never gave me my storage card and I had to leave my belongings in the truck all night. I was on hold for 2 hours with uhaul trying to fix my resvervations. Then I went to get storage the next day and they were changing my unit all over to different ones. Then they told me to go to one then that was the wrong one and I had to drive the truck all the way back to the same one from the first time . Uhaul Costed me a lot of moneyKeisha W. | First Impressions
El cliente no dejó un comentario.Gayla W. | First Impressions
I need a card to get in gate I don't have oneGlenda H. | First Impressions
These guys are great, I dont know the name of the gentleman that helped me, but he was great, explained everything. Just a great experience all a round.Lori V. | First Impressions
great experienceysmenio F. | Overall Experience
was good storage unitCharles O. | Overall Experience
Storage has micegloribell f. | Overall Experience
Pleased with the handling of rental storage and attendant.Sheila B. | First Impressions
The store was ok...customer service on the phone and truck share 24/7 tech support hung up on me twice after being on hold for 25 minutes the first time and 15 minutes the second.ADRIENE B. | First Impressions