Comentarios de los clientes para U-Haul Moving & Storage at Rexdale Blvd

Domenic Daly looked after us and we left very satisfied. The bathroom was clean and beautiful as well.

Very poor customer service! The employees seem lazy and untrained.

Once Uhaul has company can keep there staff happy, this continue to translate to an excellent services

Make the pickup of trailers optional online. This way I can simply book take a photo of it connected and go.

Need more help with employee to hook up and take off the trailer. Employees are short staffed.

Everything was excellent except one thing which you guys are very bzy every hard to get the rental equipment on date. All other things was excellent and easy.

I made a reservation to have a truck at a location near my house for a specific date and time. If I didnt think to call the next day or so because I didnt receive a phone call when I was guaranteed one, I would not have found out that my reservation location not only moved 4 locations and that the time was also not what I wanted. This was the worst customer experience I have ever went thorugh. Never again will I do business with U-Haul

Drop off key sign pointing to drop off box at front door.

I have a reservation start 2:00 pm in 11/01/20 so uhaul change for 4:30 pm until 12:30 am ?????? In lost the hour for moving uhaul give a lot problems because change the hours I hope never ever in my life use this

They don't have car parking. I have been instructed to park car at Tim Horton's parking. Staff is so rude, zero customer hospitality and service potential.

Every time experience I've had with uhaul it doesn't matter what your reservation is they never have your vehicle on time or in stock. It's always a problem.I would not recommend uhaul to anyone. It has been nothing but problems all 3 times with me.

Not so much the location itself, was just the first bad experience I've had with Uhaul around communication, fees, etc. Ended up paying way more then quoted

I've been charged twice. This is ridiculous. I've been $82+$113 while I was supposed to be charged only $82.

After waiting in the long line, the equipment I had reserved was not there. I had to settle with a smaller trailer, the service rep was not very nice and there was no hand sanitizer available until I asked. One service rep was not wearing her mask properly. It was not professional.

Found out 3 hours before pick up that they didn't have a 15' truck and was given a 10' truck instead. Therefore I had to leave some of my stuff behind. I was also charged extra miles fee even though U-Haul switched the pick up location (to a place further from me). I will never use U-Haul again and will recommend to anyone that asks to use any other company.

Pick up experience great. No staff available when I dropped off so had to wait 10-15 mins to check in my equipment

Great Coustomer service

Extremely rude, disrespectful and unprofessional employees. Despite already having dealt with a cancelled booking at another location 30 minutes away, I was treated poorly, threatened with extra fees, and told that I was lying about the lack of details I was provided with for my rescheduled booking. Basically if you book a truck at Uhaul, you guarantee yourself a CHANCE at getting a truck on the actual booking day. Requested a dolly and had to find the dolly myself and put it in the truck. I will never use Uhaul services again, and I will warn anyone I know who needs a truck rental about the terrible customer service and general experience I had with Uhaul. Save yourself the hassle and go with another reliable company!

Great, friendly, and flexible service. Thank you!

Poor booking process frustrating trying to communicate with the last minute changes made by U haul., Priced well but hard to deal with and hard to get to location.

Please get more staff to help out the poor workers inside...It's a fantastic location with excellent workers...I just hate seeing other customers getting frustrated over long wait times. It's not the workers at Uhaul's fault that system processes take a little long :o)

Last minute change in time and location caused me a huge inconvenience .. they send me to pick up the truck to a very far location even though I booked it well ahead of time and they only informed me the night before ... Very bad experience ... They made me.take the truck at 4pm instead of 10 which resulted in me paying for extra day because I had to return after hours plus they sent to pick up the truck from a very far location ... And all of this in very last minute ...HUGE INCONVENIENCE .. plus no 50 dollars creat of the "guaranteed reservation" ... VERY VERY BAD SERVICE ... I'm not using you and recommending you to anybody I know

I had to travel over an hour to get a 15 ft truck from etobicoke south despite needing a bigger truck (20 ft). It would have been easier if more inventory was available closer to my location, beyond that it was ok. Check out was quick and drop off was fast, just remember that firefox does not work for image upload so make sure you have chrome installed on your mobile device(if dropping off after closing hours).

Great customer service

Customer service was nice and friendly but the waiting time takes hours in my case I used the trucks several times and every time is the same, even if I have to just buy a box or tape I have to wait in line, for sure I tell people to better go to Enterprice rent a car its faster

Faster check in

Awful customer service on multiple occasions

Customer service was no good. The ladies at the front desk were not co operatives. They were working very slow. At last I had to do mobile pick up to speed up the process.

TRUCK WASNT THERE UPON ARRIVAL. HAD TO WAIT 2HRS FOR A NEW TRUCK TO ARRIVE.

I was very disappointed in the service. Called 2 weeks ago and reserved a 9' cargo van. Got a call the night before and was told they would not have one available. I told them this was not good enough. They assured me they would get one for the next morning. 1 hour before pickup they phoned and said it would not be available but we could go to another location and pick up one. Not very happy we had to end up picking it up at a different location. Obviously someone has not done their job. Would never do business here again. One problem after another.

Mostly very simple process. Got what i needed done quickly

check out did not work

Staff is always courteous & pleasant. They seem to have endless patience for my fellow renters who don't use the service regularly. Great job Guys! ( mostly women I might add)

The ladies at the front desk were very happy, relaxed, and a pleasure to deal with. Their computer systems were down and they had to walk me through a manual re-entry of data, but they explained it to me and all the customers, keeping us all aware of the slight delays. They did a great job, and they should be commended. My equipment was right were they told me it would be, clean, and ready to go, no issues with the equipment.

Very good service.

Showed up truck was not there. Had to drive across town to get another one. Terrible experience from start to finish

Poor customer service Long wait eventhough you do anything online.

Good customer service

Changed my location AFTER HOURS THE NIGHT BEFORE!!!!!! Couldn't even call the store, and it was triple the distance from my original branch. When I got there, there was a line out the door so it took my over an hour to just pay for the tow dolly and pull around to the back to have someone hook it on. 2/3 debit machines didn't work so I had to switch tills and the women that were helping me would just have side conversations and answer phone calls out of nowhere without even saying “please excuse me for a moment” everything took twice as long because of human error and pure laziness. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.

Needs to be more efficient and have equipment that works for a smoother transaction

Person on the phone was rude and not very helpful. We were told the day of the move that the trailer we ordered had to go in for service and we ended up with a smaller trailer.

Customer service here is below average . They are not trying to improve .

i was charged a full 24 hours for being late 5 hours. however one of the employees phone me asking if was going to return that day. yes, i did, but 5 hours late than my original 24 hrs. i called then customer service and the "guy" who spoke with me, was reluctanted in not listening my complaint and then, hung up on me!! its unfair get charge a full 24 hrs for being late just few hours, then, uhaul get this equipment and rent again , next morning while i already paid until end of that next morning... very unfair

....

Great customer service and very helpful, thank-you

Although I checked in online beforehand I waiting in line for 30 minutes to pickup my vehicle. There was only one person at the time I picked up. Dropofff was a good experience.

I did online check in after getting to the location, got the keys quickly from personnel inside and everything went smoothly until I checked the truck before leaving for 1/2 dozen furniture pads I had ordered as part of my reservation. It wasn't there in the truck, so I went inside and had to wait in line, and the person there took a long time to re-verify my details/reservation, causing 20 minute delay for me. What is the use of online check in if I have to verify extra utilities and have to spend a lot more extra time with personnel like this? Please check with the employees at this location and let them know about this. This is not acceptable service.

Received nothing from uhaul that I had requested. No moving blankets. No dolly for furniture. Understaffed at rexdale location. Clearly runs on island time. It took over a hour to get a pre-booked vehicle. Even used the online pickup. Didn't do very much. Trouble turning the vehicle in. The employee at 93 Edward Street in Cambridge was unfortunate as she was trying to fix the above issues. Took 45 mins to drop off.

Very helpful and friendly staff: from check in to pick up. I was impressed of commitment to safety during COVID.

Computers were very slow which lead to long line up..

Again, a great experience at the Rexdale location. In and out fairly quickly, and very helpful and courteous staff. Recommeded for sure.

Already excellent 🙂

Very poor and ignorant customer service. The person at the desk who represented her self as a manager failed to assist me in a professional manner. The individual when trailer was returned failed to assist me with the unhooking of the trailer since the mechanism that secures the trailer on the hitch was jammed. In addition the location i had initially booked was at ethel road and the did not have the trailer i had booked which resulted to drive to a different location another 30 min out of my way. I highly doubt that this will go far as a customer review but it was the only option since it takes 20 -30 min to get a customer service rep on the phone

Wash the equipment

get the online pick up and drop off working

I booked my truck to be picked up in Scarborough. I got a confirmation the day before saying the pick up location was downtown. I called and was told that yes it's been changed to downtown. I show up there and while I'm waiting in line I see my account stating a different Scarborough location now for pick up. As I'm staring at it I get a call saying my truck is ready in Etobicoke. I had to drive all the way there to get it. Absolute garbage company. Never renting from Uhaul again.

Bigger truck.

I have never in my life encountered rude, unproffessional and just uncouth customer service staff like yours, both over the phone and in person. 2 staff dropped my calls after waiting for almost an hour, at last I had to say to the lady who at last booked me a track (she has an American accent, Southern to be specific) please do not drop and she was awesome. I was to recieve a call confirming pickup, no one did. I went to Weston/Rogers and Rexdale locations and staff were buzy taking their time chatting away as I waited. Im disgusted by U-Haul!

Uhaul changes my original location and never told me. The day I supposed to pick up my truck took me about 2 hours to reach my truck on the location Uhauld decided my truck was available. Then, I got charged double for everything due to the time that I returned. But what Uhaul doesn't understand is that because that schedule change, all my elevator appointments messed up and I finish my moving 5 hours later than it was planned initially. Is a terrible service...

Used mobile check-in - BEST IDEA EVER!! Extremely fast, in and out within 10 minutes HIGHLY recommend doing online/mobile reservations and check-in

Faster service. I had to go to two uhaul locations just to pick up a truck I had reserved weeks ago. the service at the uhaul at Weston and Albion was extremely poor. Horrible customer service. The customer service at Rex dale location was better but I was next in line when I arrived and it took 45 mins for me to get service.

All great people. From the intake people to the individuals taking care of the vehicles. Well done

This booking was disappointing. Booked pickup at location 1, redirected to location 2, no trucks at location 2, redirected again to location 3. The $50 credit made up for the extra costs on the rental truck, but fails to take into consideration the extra costs for my vehicle being used to get to your locations, my time, and the fact that we were delayed picking up the vehicle, and delayed the person at the location with the item that we were collecting. Very frustrating experience. I need to rent another truck in 3 days and I'm not sure that I'll uhaul given this experience.

On a Saturday you should have more than 2 people working .you know it's busy and it's the beginning of the month Awful experience would never recommend this location. First time ever renting a truck

Not just this location but the whole experience of booking with Uhaul was a nightmare. I had booked a reservation with the U-Haul service online. I got a reservation number, time and location to where I was going to pick up the truck. It was stated that I would get a call on the Wednesday of my move week. That did not happen, as I for the call on the Thursday and I was moving on the Saturday. That's when I was contacted with a representative of this location that my reservation was moved to 4:30pm and not 6:00am. I told this to the customer service representatives and was met with an attitude and told that I had to call head off the following day. When I called in the morning I was told that when you book online, it's not a reservation but a "preferred" time and location you book. That is by far the stupidest system I have ever head of, why give you a reservation number then? Also, it is not clear that is what you are doing when you book online whether you are reserving a truck or simply asking for a "preferred time and location". Regardless, I continued talking to the rep on the phone and she suggested that I change my moving date to the Friday. I had no choice by to agree, however the call got disconnected and I had to call again. When I got another rep she told me she could not change the reservation time as she had not authority to do so and that I had to call another number. This did not make sense as I called the exact same number prior and the rep was going to change the pick up time to the same day. Without much choice, I got the number and began the process of again calling and waiting on hold for another hour. When I got through, I was told that I had call the Brampton distribution center and that I needed to be transferred over to the Toronto office. On hold again for another half hour I finally get through. The new rep tells me she needs to call the pick up location. When she does, she is put on hold from the pick up location and tells me she can't wait and that I should just call the pickup location myself. That's when I learned they had changed my pick up location from my original destination. I was not told this had happened. Had I had gone to the address originally provided I would have been directed to another location. CRAZY! Not willing to wait another 2 hours that I had already wasted I decided to go in person and talk to someone. So I called in a personal day at work and went to the Rexdale location. When I get there I tell them my story and they told me they had a truck available, which was great, but in the same breath I was told they were hesitant to offer me the truck as my original booking date conflicted to what I wanted to book for the day. Basically, I was told they might not be able to trust me to bring the truck back on time! This is extremely offensive as I have rented on multiple occasions from U-Haul and never have I've been late nor never not return a truck? At this point I just put on a smile and politely told the rep that I would return the truck and that they can trust me. What type of business model do you have where I as a customer have to convince you guys if I will or will not return the truck? Isn't thats what your your signing off for when you rent the truck, not to mention my ID, my credit card, and other info. My past history should have been enough. Like mentioned before, I just smiled and was able to get the truck. Terrible experience overall, had to miss work, waste time on the phone, talk to rude reps and be told that I might not be trusted to rent a truck without cause. I will try to avoid your company at all cost even though I know you guys own a monopoly on the moving truck industry. PS, I returned the truck at 6:50am with 10 mins to spare.

Have used this location more than once. Staff are friendly, knowledgeable and extremely helpful. Mr.D

Unfortunately they did not have a furniture dolly for me which did not help me with my move

Bad experience number 1. They cut my lock off without my permission number 2. The uhaul truck ran into my truck and messed it up and lied about it because the driver was driving recklessly and I had to call the police just to get information from the driver

Only one of the 3 staff members working behind the desk knew what they were doing. She had to help the 2 others with everything. 3 people were in line in front of me and I was next it took 25 minutes for me to get to the check out desk and another 20 mins to get the keys to my storage unit. The staff is very slow and is unable multi task. This location is convenient however I would not recommend others this time. I did appreciate the staff member resetting my swipe card when it was not done done properly the first time and bringing out a rodent trap out to me at the storage unit. All other U-Haul locations were able to use the online reservation info however I had to fill out a paper copy at this location.

Would have liked to see a confirmation email that the rental has been completed.

Management and staff were very helpful and friendly. A very special thank you to Mrs. Dean the manager and service associate Kadine,! To the service “truck technicians ( “you know who you are”) A great big thank you for the jokes, laughter, smiles & assistance!

Staff friendly and helpful despite covid restrictions

Staff was a pleasure to assist and manager available to assist when requested. Thanks guys!

The manager of this facility is extremely arrogant and rude - always! She may be efficient but has absolutely no manners or people skills.When problems are brought to her attention she gets temper tantrums.

Rat droppings all over the unit

It took well over an hour to get our trailer. Hooked it up and brake lights didn’t work. Staff slowly tried to fix them and an hour later said they were “tired of this”...all the while not communicating with us. Then offered a trailer at a facility at least a half hour out of our way. We asked for a truck then instead. Were given one another 1/2 hour later reluctantly with very rude staff. Our kids even commented how rude the staff were.

The manager that at Storage facility was soo rude and also she wouldnt show me the locker inside the building or either allowed one of her stuff to show me I haven't seen a manager as rude as her in my life the funny thing is she wasnt only rude to me but also to her own stuff.

I would like to thank all the staff for all cooperation

CV 19 has shut den tje world...UHaul saved me by being open in these times n gave me both a truck and storage facility whn nobody else was open..life saviour! thank you-etobicke staff @ uhaual..:) steve-Lowe-Toronto,Canada

Some of the staff were very helpful and easy to talk to, but the store manager was horrible. Screaming at customers and twisting peoples words, I was there for 2hours trying to get a storage unit and Ive seen enough encounters from the manager with other customers horrible leader to be leading a team

Staff are amazing! Bernice

Mrs Dean and her staff are professional. Friendly and very helpful will most definitely recommend.

Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!

Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu

The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.

Good place and good service

Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.

Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!

Thank you!!!

Good service thanks

uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.

I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.

You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!

Friendly and professional in dealing with costumers

No comment

U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.

**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.

Very helpful and friendly staff.

Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space

Great customer service . Had problems with card and they solved the problem right away.

Great customer service and they are very understanding. I recommend to everyone around the world.

used facility several times will be back next year

Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.

The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.

No problems.

One of the best staff

customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage

Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.

All good!!!!

I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL

Very great and friendly service

Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.

My storage room wasn’t even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.

Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)

From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.

Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.

Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke

Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.

Friendly and very helpful staff who went out of their way to accommodate my needs.

Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.

Everyone is friendly and professional excellent customer service at its best .

thank you

Very friendly staff. The manager is always available for questioning and advise.

The staff was excellent and helped me out when I was in need.

We are satisfied 90%

The staff is always super friendly and “chill” which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!

The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.

excellent location, easy access, great price

H