El cliente no dejó un comentario.ALISTAIR G.
Customer Reviews for U-Haul Moving & Storage at Rexdale Blvd
Toronto, ON M9W1R2
(W Of Kipling)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The staff was very rude, she was talking with me like I am her son. She ordered do this do that in anger mode and did not use please word even once. Definitely needs to be warned.Fatih K.
I just needed to rent a truck, and it turns out that at this location I have to give another person's phone number for them to call on the spot to get references about myself. I am told this is because someone ran over someone else in Toronto, blah blah blah. How is this my issue and since when do you guys need to call my wife or whomever to ask if I have permission to rent a stupid truck?David G.
Great location to rent from customer service care is A1JENNETTA L.
El cliente no dejó un comentario.DORINEDIANE C.
Extraordinario servicio al clienteSinisa F.
El cliente no dejó un comentario.Sunil B.
Computer system is slow. It means long check ins & outs . Frustrating for clients. Not a staffing issue its the windows 95 era hard & software.Paul B.
better indicators on where to park the truck after hoursLogan L.
I would talk to the manager and ask!Eligio M.
Excellent service everything was on perfect condition they're working as a team excellent results thanks very much I'm coming back ðŸ‘ðŸ‘ðŸ‘ðŸ‘David A.
I was told truck 12 hours before my pick up that the truck I reserved was not available, they gave me a smaller one and guaranteed same price. On pick up they charged extra for insurance that was part of the "Same Price" guarantee. Very disappointing and will rent from someone else next timeMark J.
The app didn't work, and doing the contactless pickup was not possible.Chris S.
Friendly staff big lot easy to drive around got there right at closing and an attendant took the truck for me and took care of everything really happy I rented from thereGerry C.
Customer service is slow.Martin E.
Even though I had reserved a towing kit online and was charged on my credit card when I did. The location charged me again for the kit. I noticed the day after that my card was charged twice. I cancelled my original order but am still waiting for my refund. This location has poor counter service. The help with the equipment outside was very good.SALEH A.
Nothing everything excellant good serviceINDERJITSINGH P.
El cliente no dejó un comentario.THOMASJ O.
trucks are not in great working conditions and we feel like we got scammed as we rented through the website a truck for a long distance move for a round trip bringing it back to the original location The rate we were given online was for 3 days and 746 miles while when we returned it we ended up being charged for the whole milage of the retun trip as they included only 336 miles instead in the contract. horrible experience also when trying to book the truck. won't be using Uhaul as a compay any more.Louis A.
Overbooking ,made me to pay twiceAMANDEEPS O.
Make things more friendly and more clearAMANDEEPS O.
Customer service worker was very pleasant and helpful. The store manager was dismissive however at first, rather than coming over to explain the error and offer any resolution. In the end an alternative was provided, but any discussion about decreasing km charges to rectify the error was left to me to have call customer service despite the fact that you are placed on hold for over an hour when calling customer service.MAUREENE V.
One of the cleaners helped me check in my truck it was a great helpANTHONYWAYNE W.
Hope the box where to drop off the keys when returning the trucks or vehicle after busses hours is easy to find .ROSSELLEE D.
El cliente no dejó un comentario.Angus T.
Great people work thereLHANKEENEALL A.
Try to cut short waiting time at check inHarjit R.
The mobile app when I take a photo it does not allow me to continue. I still have to go inside the counter.ARJAY A.
Dunno, don't have a driver's liceense. Had a friend do the driving and the bill was on his card. Everything seemed to go smoothly.Ronald P.
keep up the good workANGUELKIRILOV K.
I didn't received my receipt yetARMANDO ENRIQUE V.
at the droppoff in Rexdale, the attendants there were polite and excellent - top marks for them also! Kamieshia( sorry bout spelling)? was beyond polite and professional ...these are great people to have represent your company, and should be recognized .Giuseppe D.
El cliente no dejó un comentario.Mykhaylo M.
1 person working 3 just standing and watching, very long linesTaras Y.
incident at original location led to re-arranging the order on the phone to a different dealer. The incident made me very upset. The online agent was very helpfulEric S.
El cliente no dejó un comentario.JOHN M.
Although the size of the trailer we wanted and booked was not available we made it work. The staff at pu location in my opinion went above and beyond when we got there. The girl who did the transaction was new so she had a more experienced girl come over and help us install the hitch and trailer. I was new to this and her help was very much appreciated, they were busy and she still took the time to help. Thank you, I didn't catch her name but both very nice people.Kerri J.
If there was parking at the same side then it would have been more convenient.Ajay T.
They gave me a 26 foot truck when I reserved a 20 foot. They insisted I order that truck. I had to pull up my confirmation from my phone to show them I ordered a 20 foot truck, then they told me they don't have any of the 20 foot truck, all is rented. I had to wait until someone return a truck and they had to clean it etc. Before I get the truck. My reservation time was 10 am I got the truck after that time, yet I had to return it at 6 pm for an 8 hour rental. The service was not good at all.Erona N.
El cliente no dejó un comentario.JAMALL H.
El cliente no dejó un comentario.Christopher B.
This location is a total fuckup. Your staff needs major training on computers and as faster pace on getting clients in and outconrad P.
Provide the reserved equipment.Paulius D.
Original pickup was closed when arrived although booking was clear they had to be opened. I had to call and wake them up. 30min later they open the store to find out the truck was not working. Waited 1hr 30min and was moved to another place to pick truck.Alban H.
The process was a little bit lowARTURO J.
El cliente no dejó un comentario.Michael A. | Overall Experience
El cliente no dejó un comentario.CIAMAC E.
El cliente no dejó un comentario.Shanavas N.
The website was not working when I tried to do the preliminary self check in to assess the state of the vehicle before I drove it. The website was also not working when I tried to do the online self checkout when returning the vehicle. Both times, the staff there were very helpful and did the online registration work. Can't think of an improvement. The staff were excellent.SIMON M.
Parking lot gets packed up when returning using Uhaul RideshareJEFFREY M.
El cliente no dejó un comentario.Dek M.
Go for it, make sure you reserve in advance specially on month end!Kapil V.
I booked 10' truck but when i get there for pickup, they told me that we don't have 10' truck available and they offered me a cargo Van due to which my whole moving got messed-up. And the customer representatives at the location told me that they can't help me with this you have to call at customer care of u-haul. Totally unsatisfactory experienceHarmandeep S.
They told me the tank was 15/16 full but it was only 25% full. Truck was clean inside but mechanically it drove very poorly. It had USA Arizona plates on it. Driving down the QEW highway at 90km, the truck shook and rattled badly and was a very bumpy ride.Norm T.
I know it's busy but try to have someone answer the phone. I called multiple times over 2 days and went straight to hold every time. When I arrived it was a mess and no one was available to take my returnKatie B.
It's take too long there to wait in queue to pick key and after returning the truck no bill email I don't know how much get charge I supose to get billNarinder K.
El cliente no dejó un comentario.DILLI RAM N.
Staff is helpful and friendly and the cargo van I need is always available at this location. GraciasSUSAZNA M.
Thank you so much for your serviceMENGISTU K.
Its a very busy location but always has the rental i need. GraciasRSUZANA M.
manager was awesomeELAMRYFAYSAL O K.
I would not recommend this location because every time I use it, it takes forever to get my vehicle. Time is money...they need more staff to service the volumeCHAFFIE S.
El cliente no dejó un comentario.Ramandeep S.
Advertised price of $29 but ended up with a $150 billd'shawind D.
El cliente no dejó un comentario.Masud K.
El cliente no dejó un comentario.ATHEER Z.
El cliente no dejó un comentario.Dragon D.
The person cashing me out was very rude and unprofessional, try to work on making costumers feel more welcomed.Amer H.
Very smooth process of renting U-haul and great experience.!kumar S.
El cliente no dejó un comentario.marco F.
1. Trailer that I reserved (6 x 12 cargo) was not available 2. I had to suggest an alternate trailer and rented a 6 x 12 utility with ramp. 3. Utility trailer was not fully cleaned from previous rentalBrian H.
Keep up the good workNelson L.
El cliente no dejó un comentario.Helen K.
The ladies workers whom I met there are amazing. Their service is superb... I totally recommend this location. I have installed a hitch for my Palisade last week and came back for an issue which the fixed immediately. I also rented a 6x12 open trailer ... Love to deal with them. Ziazia A.
Customer service representative at this location was awesome. She went beyond and helped me with my return vehicle experience. I was so thankful to her. U Haul service at rexdall location in Toronto rocks.Jonib M.
El cliente no dejó un comentario.TERENCEJOSEPH C.
El cliente no dejó un comentario.hongku N.
El cliente no dejó un comentario.Dunstan E.
El cliente no dejó un comentario.Leonardo S.
The person who processed my vehicle rental was quite rude. Staff didn't have the equipment which I reserved ready. Mistakes were made on fuel level. I waited 20 mins for them to find a dolly then it was placed unsecured in the truck in such a way that it rolled around and hit the wall of the truck as the truck came to a stop or started to go. I had to pull over and secure the dolly myself so as to not damage the vehicle. I was also asked to clean the pen & credit card machine (which I refused) as I don't work for U-Haul. I will need to rent another vehicle this month but I will go elsewhere to do so even if more expensive.Ken S.
Parking is dangerous having to cross the streetAndrew W.
Mobile pick up wasn't set up,I had to a different location to pick a vehicle,this wasted my timeSOLOMON T.
Need a reward/loyalty programPaul B.
El cliente no dejó un comentario.shivani V.
El cliente no dejó un comentario.shashank c. | First Impressions
The customer service is poor. The people that work there need to be nicer. Their system is always slow or not working so therefore you end up being a here for a long time.Jacqueline A.
Management and staff are very professional, knowledgeable, experienced, and courteous.Maxine N.
Dean, the Manager, is amazing. Very professional, understanding, cool as a cucumber. I saw her de-escalate a situation and she handled it like a pro. U-Haul has a gem of an employee in Dean. Dean - thank you for taking care of my business needs. Shoaib AhmedShoaib A. | First Impressions
Service was great!!SANDIA S.
The worst service I have ever used!!! Constantly messing up my reservations changing it last minute and lying every single time about details for my reservationFRANCESCO C.
El cliente no dejó un comentario.vidas P.
That was an excellent serviceOmoyeni A.
Lots of mice in the unit, you wait forever for service when going into the building because the staff is not trained properly.kearl P. | Overall Experience
Excellent staff, good storageASHA H. | First Impressions
service your equipmentPAWEL S.
Everything perfectGustavo N.
I have always been a regular customer of U-Haul and have never had any problems until I need their help and support. I rented a Tow Dolly and had an accident on the way home, the car that was towing it suddenly started to burn, the Firemen and Police were very kind and tried to help. My car was burned, unfortunately. But the Tow Dolly I rented was not completely burned, only some parts and tires. And yet U haul charged me $ 4,990.00 (more expensive than the value of a piece of equipment for sale on the brand new market). I found this an abuse and lack of respect for the client.Wilian L.
El cliente no dejó un comentario.CASSANDRA ANN HE W.
El cliente no dejó un comentario.david D.
Frequent renter or reward pointsPaul B.
El cliente no dejó un comentario.christopher O.
El cliente no dejó un comentario.Jaime P.
El cliente no dejó un comentario.Akash S.
We had rented dollys for our move, but they weren't in the truck upon after hours checkin. We had to return the next morning to get dollys.Antoine L.
They don't offer customer parking and was told that theirs a chance my car may be towed if I leave it on the premises because they need space for their uhaul vehicles and equipment.KADEEM E.
El cliente no dejó un comentario.Victoria M. | Overall Experience
El cliente no dejó un comentario.melanie H. | First Impressions
My only comment is a person blocked direct entrance to the "unloading area". I am a senior citizen and found it difficult to unload my belongings. He didn't move his vehicle to make our job easier. The frustrating part for me is that he was still there after we had unloaded and left.Robert K. | First Impressions
Very nice teller at the counter and she was very helpful and pleasant.joseph y. | Overall Experience
El cliente no dejó un comentario.phillitia p. | Overall Experience
El cliente no dejó un comentario.Hailey K. | Overall Experience
El cliente no dejó un comentario.RAMONA R. | Overall Experience
El cliente no dejó un comentario.ELVIS L. | First Impressions
El cliente no dejó un comentario.Lina F. | Overall Experience
Bad experience number 1. They cut my lock off without my permission number 2. The uhaul truck ran into my truck and messed it up and lied about it because the driver was driving recklessly and I had to call the police just to get information from the driverShemerd H. | Overall Experience
El cliente no dejó un comentario.GARY K. | Overall Experience
Only one of the 3 staff members working behind the desk knew what they were doing. She had to help the 2 others with everything. 3 people were in line in front of me and I was next it took 25 minutes for me to get to the check out desk and another 20 mins to get the keys to my storage unit. The staff is very slow and is unable multi task. This location is convenient however I would not recommend others this time. I did appreciate the staff member resetting my swipe card when it was not done done properly the first time and bringing out a rodent trap out to me at the storage unit. All other U-Haul locations were able to use the online reservation info however I had to fill out a paper copy at this location.Andrea D. | First Impressions
Would have liked to see a confirmation email that the rental has been completed.Thomas H. | Overall Experience
Management and staff were very helpful and friendly. A very special thank you to Mrs. Dean the manager and service associate Kadine,! To the service "truck technicians ( "you know who you are") A great big thank you for the jokes, laughter, smiles & assistance!JULIETTE C. | Overall Experience
Staff friendly and helpful despite covid restrictionsDaniel D. | First Impressions
Staff was a pleasure to assist and manager available to assist when requested. Thanks guys!Marlon W. | Overall Experience
El cliente no dejó un comentario.GUISEPPE JR G. | Overall Experience
El cliente no dejó un comentario.OMOYENI A. | Overall Experience
El cliente no dejó un comentario.Christa H. | Overall Experience
The manager of this facility is extremely arrogant and rude - always! She may be efficient but has absolutely no manners or people skills.When problems are brought to her attention she gets temper tantrums.Tara R. | Overall Experience
Rat droppings all over the unitMellissa S. | Overall Experience
It took well over an hour to get our trailer. Hooked it up and brake lights didn't work. Staff slowly tried to fix them and an hour later said they were "tired of this"...all the while not communicating with us. Then offered a trailer at a facility at least a half hour out of our way. We asked for a truck then instead. Were given one another 1/2 hour later reluctantly with very rude staff. Our kids even commented how rude the staff were.Jane P. | First Impressions
The manager that at Storage facility was soo rude and also she wouldnt show me the locker inside the building or either allowed one of her stuff to show me I haven't seen a manager as rude as her in my life the funny thing is she wasnt only rude to me but also to her own stuff.Najibulah M. | First Impressions
I would like to thank all the staff for all cooperationABDULRASHID A. | Overall Experience
CV 19 has shut den tje world...UHaul saved me by being open in these times n gave me both a truck and storage facility whn nobody else was open..life saviour! thank you-etobicke staff @ uhaual..:) steve-Lowe-Toronto,Canadastephen L. | First Impressions
Some of the staff were very helpful and easy to talk to, but the store manager was horrible. Screaming at customers and twisting peoples words, I was there for 2hours trying to get a storage unit and Ive seen enough encounters from the manager with other customers horrible leader to be leading a teamBryan C. | First Impressions
Staff are amazing! BerniceBernice P. | First Impressions
Mrs Dean and her staff are professional. Friendly and very helpful will most definitely recommend.darcell w. | Overall Experience
El cliente no dejó un comentario.mi-ji c. | First Impressions
El cliente no dejó un comentario.BORNIFACE S. | Overall Experience
Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!KATIA C. | Overall Experience
Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yuGeorge D. | Overall Experience
The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.Tarek Y. | Overall Experience
Good place and good serviceJAVIER RICAURTE A. | First Impressions
Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.GORDON M. | First Impressions
Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!Deborah R. | Overall Experience
Thank you!!!Ruben B. | Overall Experience
Good service thanksJudith G. | First Impressions
uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.RENE M. | Overall Experience
I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.LOIS S. | Overall Experience
You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!RYAN V. | Overall Experience
Friendly and professional in dealing with costumersLucila C. | First Impressions
No commentJoaquin C. | Overall Experience
U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.SAMUEL T. | Overall Experience
**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.Renee K. | Overall Experience
Very helpful and friendly staff.megan p. | Overall Experience
Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough spaceScharla W. | Overall Experience
Great customer service . Had problems with card and they solved the problem right away.Reinier F. | Overall Experience
Great customer service and they are very understanding. I recommend to everyone around the world.Eseosa O. | Overall Experience
used facility several times will be back next yearJIM M. | Overall Experience
Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.erickson e. | Overall Experience
The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.Diana A. | Overall Experience
No problems.george b. | Reservación
One of the best staffaugustine w. | Overall Experience
customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storageAji mathew j. | Overall Experience
Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.Jessica A. | Reservación
All good!!!!jose e. | Overall Experience
I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONALJOANA B. | Overall Experience
Very great and friendly servicesasha r. | Reservación
Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.Jaspreet B. | Reservación
My storage room wasn't even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.Mary grace B. | Reservación
Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)Douglas M. | Overall Experience
From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.Dana B. | Overall Experience
Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.angella r. | Overall Experience
Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a jokechristina p. | Overall Experience
Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.leslie m. | Overall Experience
Friendly and very helpful staff who went out of their way to accommodate my needs.Conlief L. | Overall Experience
Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.MOHAMMAD Y J. | Overall Experience
Everyone is friendly and professional excellent customer service at its best .CARTIER S. | Overall Experience
thank youPierre V. | Overall Experience
Very friendly staff. The manager is always available for questioning and advise.sally k. | Overall Experience
The staff was excellent and helped me out when I was in need.venatia b. | Overall Experience
We are satisfied 90%LUIS G. | Overall Experience
The staff is always super friendly and "chill" which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!CHANELLE G. | Overall Experience
The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.GENA R. | Overall Experience
excellent location, easy access, great priceIVICA S. | Overall Experience
HDavid O. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!