U haul can't charge $30 convenience fees for fuel filling. Also have some more clarity on how many litter has you charge per kilometr. Staff was good just disagree with u haul policy on fuel
Tarleshsinh PCustomer Reviews for U-Haul Moving & Storage at Rexdale Blvd
Testimonials From Recent Customers
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more staff at peak times. The person who was on duty was extremely helpful assisting us with completing the online reservation.
W BWonderful and helpful staff at this location. I have been using this uhaul site for over 25 years plus .
LYNDA BFix your app!!! Simplify the entire process. It takes longer than doing it in person. I had to do both for the pickup. All very frustrating.
DAVID RI had issues with the app not wanting to process my contract, apparently because I logged in to it too early. The staff was able to help reset their system, but it would be great for the back-end developers to add an error message of some kind because the only message I got was thay they were processing my contract, not that I was loggin in too early or at the incorrect time frame for processing the documents (it wasn't entirely clear what was causing the error, but the staff was able to fix it for me)
Jacqueline OCustomer service was pathetic at the front counter, Lady over there was arrogant and rude
Jaswinder Sthe location i booked for pickup was closed and what was said online about reservations is totally making fool them i have to drive somewhere else and waste 2 hours.
jagjivan sThe employees have no knowledge about the product they sell, and they miscommunicated the information
Jagdeep KDecrease waiting time
Ajay KI waited 90 min to get the trailer. Will not be returning to this location. Who ever did the schedule needs training.
Adam BI never recommend to my friends. They gave me a very old truck which is not at all in good condition. I drove 250kms with that truck. I never felt safe. No proper brakes, wheel alignment is not good. I spent $370 for this old truck. I never ever go with Uhaul again.
SRI P15 people in line and two staff serving same people for thirty minutes. I can get a mortgage at a bank quicker. Excuse was app not working yet it was working. Not helpful though as I still waited in line over 1.5 hours to rent a trailer. App useless as it speeds up nothing. Called head office received gift certificate. Tried to use it in office. Staff sent me outside to deal with. Outside staff said they don't deal with gift certificates. Went back to office but closed. I gave up and drove home. Terrible experience will not be returning .
MARK HTook over 1.5 hrs to pickup a trailer as trailer light was broken . Later realized trailer ramp had an issue as well tire balance was off .
ANAMIKA NI never got the U-Haul truck was assigned to my pre booking i had to wait for 1.5 hours to get my Truck. It was my worst experience ever
Amandeep SThere was no warning in advance that this location will no longer allow for mobile pick-up at night AND, they changed their policy to not allow for Van rental if you don't have a local (Ontario) license. I planned my trip around flying in to move my 80 year old mother and both of these factors caused incredible stress on the front end of the trip. Otherwise, the rental and website itself were top notch. Owners of individual locations should not be permitted to alter rules without any notice and still take reservations that don't account for their individual policies.
CAMAN WThere were hidden costs not showed in website when i did the booking. I had to wait 1 hr to get the van due to the lacking customer service. The woman in the desk lied to me about the km charging she told me to give a random number of km because it was not important while it turned out they charged the number of km i gave to her as an approximate number with 0.79 per km and the difference was charge higher this was not explained in the webpage and the person in the desk did not explain this to me. I was not told that i had to fill the fuel back to the level it was it was not in your webpage when i booked and it was not told by me by the customer service lady in the desk. I had to ask my wife to call customer service to confirm just because i realized the service was not fair and transparent so i suspected they you wanted also the fuel back. The van was good but service and comminication was lacking and price not transparent. I will never recommend u haul to my friends moreover will advise to go with other rental providers.
Skerdilajd BKeep going
ROEL AHorrible customer service experience - long check in line, not enough reps to help people, told to use app to check in & the app wasn't working properly, my verification contacts were each called twice when I finally was able to check in - then the moving blankets I ordered weren't in the truck & after I returned the truck U-Haul had the nerve to call me & say that I hadn't returned the blankets! I will never use U-Haul again.
Kelly LI booked a 20 foot truck 2 weeks ago in Scarborough, 3 days ago they called me and said that there are no 20 foot trucks, there are only 26 for the price of 20. I agreed. I went into the app, it says 15 foot truck booked. I called uhole back to clarify, they told me that there are no 26 foot trucks in Scarborough at all and that I need to go to Etobicoke and pick up this truck there. They promised a discount and that the total amount would be $ 102. On the day of the move, I went to Etobicoke to pick up the truck, but they told me that they don't have anything at all except 15 foot trucks. Then the employee finally found a 26 foot truck, but told me to return it before 3 PM. I refused, then she said that I can return it at 6:30 PM. I asked about the discount, she confirmed that the discount remains. In the end, there was no discount and I paid $ 155. very terrible service, I am honestly shocked, how can you treat your clients like that, changing your mind on the fly and not fulfilling the conditions that you yourself proposed. I spent a lot of nerves and time on this move. Next time I will choose another company
Ruslan KVery old truck and not very clean. Very expensive for the value it provides.
Aman SHorrible staff. The men make moves at you and the women give you attitude when you ask any questions… don't recommend. Wanted to charge the tenants more because they fixed the parking lot after years of it being full of potholes.
Dana T | Overall ExperienceI made a reservation a long time ago and they changed the hours of service, And I didn't like the lady's attention, she made me understand that if I didn't take the option she gave me then it wouldn't be worth it for me.
Miguel cThe counter wait time to get service is so looooong. There was about 6 people waiting in line, 2 to 3 staff members behind the counter but only one is working. The rest are just walking around and not helping. Anyways 30mins they said go outside and someone will assist you. Went outside another 30mins just waiting and watching the outside staff doing their own thing, walking in the opposite direction. No one approached and asked if and what I needed help with. People were now driving in and asking questions the the employees in the yard and not attending to me. I had to ask someone how long is the wait.. he said I didn't know you were waiting, no one said anything to him.
SAMESHWAR BPlease check equipment very well before taking out and let the staff know... they are wonderful but if you do not notice a damage at pickup and inform them you could be charged on the return. Rented many times and the staff are professional.
Mahesh AWas berated for being late, told on the phone I couldn't assign a credit card for payment, also told on the phone it didn't have to change to a one way drop as the location I wanted to drop at was less than 20km but then when trying to drop the trailer at said location was told I had to take it back to original rental location.
Robert JCame in to pick up at 830, walked in and waited in line at 820. Employee at front desk was burnt out and was getting very impatient with previous customers. They were poorly multitasking 4 people at once. A man came in as I was being served asked for a truck and they knew the man, they asked for cash, she took $100 bill from him, gave him a key and he walked out. People who came in before me were being served first. I walked out of there at 850 after a 5 min interaction. Never coming to this location again as it was an unwelcoming environment. Need another employee in the morning to help the front desk.
Leah CUsually everything is great from this location but the system was down took alot longer to get my trailer n then because I was in a hurry for being there three times the wait didn't notice two of the for tires were almost bold .other than that I enjoy renting from U-Haul n this location.
ANGELO DN/a
Larry AI've had difficulties with the app. We're not talking about one time. This happened over a two week period. I tried using the app multiple times on multiple days. The app needs major improvements in my opinion.
ARDASHIR RApp is slow and awful and it's unbelievable customers are forced to use it to pick up a truck that was reserved in person. Counter staff don't want to engage at all. Truck smelled so badly of cigarette smoke it was a nauseating drive
JOHN PI don't really think that everyone should have to download the U_haul app. Why? Cause not everyone has a monthly contract, some people phone is prepaid. Do you know how much mb it takes to get the app on your phone?
ALREY DHuge lineup. The only saving grace was the lady behind the counter. She had everything under control. She multi tasked and would help 3-4 people at one time without missing a beat.
PERRY JThe two customers service representatives in this location are the worse they don't know about respect or how to threaten people. Poor Service
AURELIANO RSarah
SARAH ABeen using UHaul as long as I could remember. It's my automatic go to..
Audrey AEverything is perfect except that we can’t park on the facility while we are taking the U-Haul equipment.
Clint TI rented from the Oakville location a couple of weeks ago and there was a huge difference in the check out process. Oakville was significantly faster, and more helpful and professional than the rexdale location.
Anand HOnly one employee attending the counter on a Friday. I would imagine that's the busiest day of the week. Had to wait an hour before being served only to be told that the Rexdale location was an App location only? I witnessed a number of clients being turned away due to this rule. Our company will be seeking a different rental agency.
VICTOR GGood service and they are really friendly
Gerwin GThe hidden fees with the '19.95' a day signage is quiet aggravating. Being charged a full day rate but needing to return it after 4 hrs (I mentioned it would likely 4 hrs of work) - and qhen I asked to keep it for the day as I paid for that rate it would be an additional 36 dollars. Also having to go thru the app to check in and out is a slow tedious process there were 3 workers sitting and chilling as myself and others struggled with the app. The workers themselves were but deferred to use of app and
Carleigh MChange my pick up address 1 hour away, doesn't have my truck (20 feet), new location don't have it ready (customer return late), I end up need to rent a return truck. Super confusing pick-up protocol online. Agent promised me 60 dollar + 100km, the new rental in the new place end up costing me 160. Good point with 50 dollar credit, but overall very disorganized and terrible. Would not recommend.
MINH DFront desk clerk was rude and disrespectful, she needs sensitivity training. Talked to me like I never dealt with another human being before. App wasn't working and then she berated me for being late, told her I will not rush in bad weather for her sake. I am a frequent uhaul customer and staff like this lady makes the experience at this location dreadful.
Daniel MStaff at front counter was extremely rude and offered no assistance. They helped plenty of customers but insisted that I use the app which ultimately delayed me 20 mns. I was also charged for blankets that I never ordered, received or used.
Alexander POne of the best so far. Customer service was great
ATANCHI OThis location management is very bad and the black peoples that works at this location they very ignorant arrogant and they are very discriminatory against others customers,very bad ,Very sad,
Raul RWhen I get inside the office I say Hi and no one responds then I notice that there was a employee behind the desk I approached but this lady was very very busy on the cell phone. I ask her for a cargo van a she said you can do reservations online and I said yes thanks but I rather to do it in person then asking what I need the van for. Anyway her attitude was no good. Very disappointed of this lady service.
AURELIANO RAttendants do not care nore work.. they just refer you to the app that also does not work.. it took 30 minutes to check out
HUGO NOnly people who are use to your App can rent a vehicle. Luckily my son was with Me. Otherwise I would have not rented. Staff was not much co-operative
Jayapalan KTeach your worker about how to treat costomers. There is an old lady there who is very bad. She don't respect. She does not take time to listen and she make people feel bad.
SERGE EVery helpful and courteous staff.
VICTOR AThis is not about the Rexdale location. I had a very bad experience when I reserved a cargo trailer on the uhaul app. My reservation was changed without notifying me about the change. Instead of the cargo trailer, I was given a utility trailer. My good luck I was able to change the reservation. This is very bad customer service.
SAYED MPrice reduction
EMMANUEL AI booked the truck from 10 am but got it only after 12pm. terrible experience,
Rigchock TGetting the truck was an absolute nightmare. Not enough staff helping people. It took almost an hour. Luckily I found one staff member who helped me. He gets 5 stars. Did not appreciate having to pay $70 for the last renters fuel. Truck showed 3/4 full when I left...a mile down the road it showed 1/8 of a tank. Gauge must have been stuck.
Eric JThe rental and return app. The app is to busy, and dificult to follow. It needs to be more step by step with a rent equipment icon that is out in your face. Same goes for the return of equipment, the check in needs a out in your face icon as well all within all three explanation , and step by step direction. I spent 45 minutes at the counter trying to get checked in, when I could have been driving down the road. Great idea, just a work in progress.
JAMES SI have always had Fantastic Service from this Uhaul location. The staff who work here are professional and know what is required to keep this business running smoothly. I appreciate every hard working member here. You are the Best ! Douglas
DOUGLAS HThey never pick up the phone, or when they do, they leave you on hold for hours and never get back to you. Check in was extremely long.
David JThey should include all other rental supplies like Card and other ordered within the rental equipment ready.
Rafique MTry to have more trained counter staff
JOHN TPaul was very helpful. It was my first time towing and he explained a lot to me. Gracias
MARK PYour Services is so good for everyone you served.
KINGSFORD AThe equipment was clean, however it sounded very old and rickety. I vehicle made a lot of squeaks. However, the most disappointing thing is that U-Haul has a policy of forcing customers to download their app to pick up a vehicle. This created a long lineup of individuals that came to the location, and couldn't be served by the staff due to forcing customer to download the app to complete the pick up process. U-Haul should give individuals the option of picking up through the staff or fully online.
STEVE WToo busy and was waiting for a long time for service.
MOHAMED BTakes too long to go pick up or to return. The u haul app is okay.. but needs to be more easier to do. Inside the U haul store, should be clearly identify as express line for using haul app..or a video to understand the procedure. I have not used haul before.. first time... could have been more efficient in terms of helping to go through the process.. I came early as requested...but waited a full hour before I could go on my way with the haul van.. Make the process more simplicity would bring back repeat customers... I have doubts to use uhaul again after that experience... My honest thoughts..
Stephen WI rent from U-Haul often and I will not be returning to this location. Staff was not helpful, I have called the uhaul customer service to describe my experience and I am waiting for a call back to see how it will be resolved. The new U-Haul in Oakville is much better service and I will rent from there instead as rexdale was rude, unhelpful, and got caught in a lie. I don't appreciate U-Haul staff lying to me for no benefit of their own. They said I had to rush back with my trailer because someone else was going to rent it and when I rush back they had two empty trailers the exact same size and model on the lot ready to rent, I parked my trailer as the third one on the lot so they did not need my trailer to rent it out immediately as they described to me on the phone.
DANIEL BI don't think I would rent from U-Haul again for the fact that I left the vehicle with over 1/2 tank of gas and was told the 1/4 of a tank would not be credited back to me. If you need to take an extra 30 dollars from me let me know before I rent the vehicle. I tried my best to judge the amount of gas I would use and actually used less gas returning with a full truck from my destination. It would not of been that difficult to credit the amount back. I learnt the tank was going to only be 1/4 filled after the rental transaction was completed. Gas tanks should be full when rented then returned full. This made a very pleasurable experience sour.
DARRELL WI dropped the trailer at night however there was plenty on space to leave it and I loved the online service to return as it shows you videos of each step to auhock the trailer Thank you
Ahmad AWe recently opened a corporate account with U-Haul and have rented a few times in the past. Pickup of the vehicle was quite difficult as the service rep at the counter could not process the rental through our corporate card on file and insisted that the driver put it on his own card. This delayed the pickup but a significant amount of time and affected our project that day. I would like to iron out this process and would appreciate a call back from someone in head office to clarify the rental process. Thank you, Elias Hifawi
LUIS RThey don't care about the customer. The employer on Weston Road and Albion is the same as the one on Roxdale.
SUYOUM BLocation was good, but the experience was frustrating as the Uhaul app was not working and what should have taken 10-15 took almost an hour. The store became busy, and the app was not working for everyone that was in the store, so it was a frustrating experience, and a lot of time wasted
ALICIA SUse mobile check in to save time.
Angelo GStaff was helpful, polite and efficient.
Franco MThe key card didn't work at all.
sandy c | Overall ExperienceI would recommend uhaul to all my friends
daniel s | Overall ExperienceInside the facility was clean, well lit and felt secure. But access to the facility was wide open the last three times we were there - after being inaccessible the time before that, when it took more than 10 minutes for someone to come open it for the multiple customers waiting. That person didn't seem to know what to do, set the automatic doors to open without requiring a card swipe, and it appears no one has touched it since. All interactions with the staff were slow, with no explanation for the delay, and several staff seemed borderline competent at best. When we closed our account we were asked what was wrong with the units floor, which was exactly the same as when we got the unit. If there's a problem with a unit you're renting out, shouldn't you be keeping track of that, like with a rental car? Overall we were not impressed at all with our experience and will definitely look elsewhere in future.
ELLEN M | Overall ExperienceLoading gate problem, the empty storage unit could use a sweep.
Noel T | First Impressionsvery nice staff! Great customer service! I loved the way the person helped me with everything! I'd recommend this specific location!
Livia X | First ImpressionsKeep doing what you are doing. The staff. At this location we're outstanding. Knowledgeable and friendly. Provided excellent and prompt service. They were real Pros. Kudos.
Joel C | Overall ExperienceStaff are very friendly and welcoming! It was a great pleasure working with them
CADIFF F | First ImpressionsThis particular rating is for 355 weston rd were o was sent by rexdale only to have to go back to rexdale. JADA was amazing best customer service I have experienced I'm a while. Very pleasant and helpful. Very impressive tbh
joseph a | Overall ExperienceManager was vert argumentative and rude. Charged a extra 300 + and when I brought to attention it was corrected but not completely. When time to make final change she was acting like it was my fault and refused to make the change until another customer stepped in and demanded she do it cause he heard her acknowledge that it was a rightful refund
joseph a | First ImpressionsHelpful fast & friendly love it.
Bilerky F | Overall ExperienceThe storage facility is clean and has room temperature.
SAMUEL T | Overall ExperienceHorrible. Rip off.
Ilyana G | Overall ExperienceEverything went well would have appreciated a free month like so many of the other locations -
barb r | Overall ExperienceConvenient location. Great staff
marie w | Overall ExperienceCheck out process is a bit complicated. What if you dont have a phone with you. When return your vehicle. I saw few people there having problems with checking out process.
Kurt W | First ImpressionsOnly thing was that they park vehicles between Aysles and park crooked. It was very inconvenient to go get staff
dalbir d | Overall ExperienceMs. Pauline as always very kind and welcoming. She listens and try her best to do what's right for her company and for her clients. I walk in to her warm smiles and he soothing and spiritual enriching music. Thanks again Ms. Pauline you're simply the best! Lorraine
lorraine a | First ImpressionsThe only reason I didn't give it excellent which is a five stars is due to the increases of rental rates. Especially because the rate was higher than some of the competition prices after being a customer for a few years. I feel like the storage unit caters to attracting new people but not trying to maintain existing individuals. I know that this comes from had office located in Texas but it was important to increase the prices twice within a 6-month period during the pandemic.
natasha k | Overall ExperienceBetter communication and more training amongst staff, regarding when to lock lockers. Charging ka5e fees and locking out clients, after they already communicated payment plan, is not acceptable. Otherwise all good, gratitude.
Raymond F | Overall ExperienceReally like the service
GABRIEL M | Overall ExperienceGreat people. Very professional staff
Taiwo O | Overall ExperienceExpensive to maintain
Jhon A | Overall ExperienceUhaul, in its entirety, is the most useless, unorganized, neglectful, unsafe business I have ever seen. I honestly don't know how you're still in business. Every possible thing that you could screw up with my move, you did. 100%. I reserved a trailer, weeks ahead. You messed up the date, time and city of pickup! Your employee didn't attach the trailer properly and it came off, thankfully nobody died. You messed up my storage in Drop off city. Your staff is clueless and rude. They get mad and rude if you call them out on their screw ups. Absolutely useless company and I can't wait until you talk to my lawyer. As I've already informed you, that's on the way.
Nyla S | Overall ExperienceThe staff were very helpful and accommodating as I navigated a move between apartments, while in another province. I would highly recommend this location!
Lisa S | Overall ExperienceEntrance access is confusing with 2 places to swipe and only 1 counts
GREGORYJ F | Overall ExperienceI’m really with the service but the problem is the employee One lady who’s assisting me knows that she have to take the second lock out but she went for lunch then I ask another employee and she said she’ll call the one helping me before I was waiting but I found out she’s on the phone just talking and planning for their weekend party ,what kind of customer service is that but in general I’m really happy with the U-Haul service and recommend Rogers and Weston Rd branch compare to Rexdale Branch Thank you
Irene A | Overall ExperienceI really appreciate everyone that helped me with my move in! They were very courteous and suggested alternatives for me pertaining to my issues at that time.
karen c | Overall ExperienceLoved the move in. Will look into 5/10 switch soon. Gracias.
Serge W | Online Move InI requested to hold my property due to until resolution of family legal issues several times. However no one listen my request and dispose of my property. It's not good for organization. I don't know how legal department of local U-Haul at Toronto area works. Main office and local storage facility working different ways one says it's going to auction and local storage facility GM dispose. Good job. I lost $50,000 property. Gracias
sandipkumar p | Overall ExperienceI really needed a storage unit so I thought U-Haul would be a good bet so I reserved one online and got a moving company to help me move all my belongings as I am alone here in toronto as a student once we got to the unit a very rude and unfriendly staff member told me "no we have no storage go somewhere else" I was confused as I had reserved the unit but apparently it's first come first serve U-Haul do better you need to make sure people know this because what am I supposed to do? I had all my stuff with me with no where else to go an hour away from my friends house where I was staying and I had to pay my moving company for three extra hours because of this ordeal. The lady would not help me whatsoever and I started crying then all of a sudden she was like there is another facility (this was all at the Queensway facility) the other place was rexdale Blvd so we drive there about 30 minutes away and get there and they also tell me no u it's but the lady at the previous place told me she had called and reserved a u it for me there I was furious and did not know what to do like come on U-Haul plus the lady at the fest had no idea whatsoever how to do her job they do not what to help you here. Then the manager comes out and they talk and she says yes sure we have a unit. Finally my stuff moved in I leave it there for exactly one month and I come back to get it and there are literal cockroaches on my furniture so many of them half dead and half alive it was disgusting I had to throw my stuff away I told the staff and they did not seems to care they just told me to call this number as per usual with businesses like these. Absolute nightmare will never be going to U-Haul again and I would never suggest anyone else go ever very bad customer service and awful standards absolutely not.
Elise F | Overall ExperienceClean, well lit, helpful staff. The only downfall, not enough staff in office, it's always so busy!!
KARIN M | Overall ExperienceI rented a space for 10 years at the same location. At one point I moved to another unit to downsize and my original unit was FULL of mouse droppings, on the floors AND on my items. Upon leaving this second unit - although it wasn't as bad - I also had to get of many items again due to mouse droppings. I did tell them at the counter both times, and they just went "Oh"....nothing was ever done...I kind of thought that might be part of why I paid for insurance for those years? Perhaps in the future, damage from mice should be covered in the insurance and customers should be compensated. I also didn't like the fact that there are no bins for disposing of trash items. (Actually, there is but you have to pay). I spent 10 years and approximately $36,000 there (on a minimum wage job) and thought that wasn't fair. Also, I drove to that location NUMEROUS, NUMEROUS times only to have absolutely ZERO parking available. I couldn't afford to pay the extra money to have 24 hour access. Like I said, most days in the mornings there was NO parking to be had. And I work until 8:00 - 9:00 pm so couldn't get there after work. The wait in the line is always FAR TOO LONG. When picking up my reserved cargo van yesterday, I was in line for about 45 minutes. Before moving, I have often waited 20-40 minutes just to make a storage payment. I often had to leave there to go to work before I could get my payment processed. (I had no credit card at the time to do my payments on line). I do feel that the storage units are safe. The general area is tidy (with the exception of the rodents, which can be VERY damaging and costly to customers)! The staff are okay, but I think they could DEFINITELY use more help in there! And MORE parking....or a different area for staff parking, as they often occupy all of the customer spots!
MELANIE M | Overall ExperienceMany of the staff went out of their way to help make my experience as seem less as possible. Thank you all.
DAVID D | Overall ExperienceThe service was really good with a nice staff
Marbel M | Overall Experienceneed more staff and everytime i cakked t would get arizona
michael m | Overall ExperienceI find the pricing for a 10x10 absolutely ridiculous. When asking the staff why the prices are like this they told me that it was head office which was located in texas. They then provided me with the phone number to contact somebody in Texas. When I contacted Texas they told me it was the general manager who made the decision of constantly raising the price when I had actually gotten in touch with the general manager which took about 3 to 4 business days, the general manager said that she was not the one that decided upon this and it was head office. So ultimately each location just gave me the runaround between Rexdale in Ontario and then head office in texas. They are not competitively priced. I will be moving not too long from now out of this unit because I had found a better unit in Vaughan which was an indoor unit, unlike the unit that I have right now with U-Haul. Their prices were much cheaper than yours.
natasha k | First ImpressionsThe manager was great she very experienced and helpful the staff was great and helpful one or two team members was bad that there job.Most staff was perfect and pleasant so overall it was a good experience for me I will recommend that location to friends and family.
Keith B | Overall ExperienceParking lot is a little tight to maneuver the 26ft truck
BERNARD S | First ImpressionsThe staff are amazing
JOSEALISSON A | Overall ExperienceMy belongings were placed at this facility during the pandemic. My continued respect and loyalty will remain with this location I feel blessed doing business with this company may U-Haul stay in business forever. Amen
wendy g | Overall ExperienceThey have professional customer service The manager dim she’s nice and active with her work she act like the owner of U-Haul
NABIL S | Overall ExperienceOnline reservation was lost and fortunately it was still available when we went to move in and the Rexdale local team was very helpful.
Jon G | Online Move InVery helpful on both ends
GREGORYJ F | First ImpressionsCompetent and friendly staff. Made the process a breeze.
jeff d | Overall ExperienceUnfortunately, the increase in the rental forced me to make alternate arrangements.
SHARON D | Overall ExperienceAbove I would like to extend my heart well thanks to Dean Green. She helped us with all the questions and queries we had. Her kindness and helpfulness is worth 5 million dollars. If all Uhaul employees are like her, your business would triple.
Jean-Marc C | Overall ExperienceVery good experience
DEBBIE A | First ImpressionsGreat staff and very clean and well secured site.
Brian O | Overall ExperienceThis was my first time renting a storage facility. I therefore have no other experience to compare it to but UHaul was competitive in price and the overall experience was positive.
DEREK J | Overall ExperienceSince I arrived to Toronto from Ottawa with the U-Haul truck, I called Rexdale location and asked if I could park the truck there overnight as I am moving in the next morning (Monday) into a storage unit as I couldn't get movers during Sunday through U-Haul; they were very accommodating. I arrived and the staff were so friendly, she walked me to the storage and assisted me with the access. Those reviews on Google are so harsh and don't do justice to the staff at this location. THANK YOU!
Karim O | Online Move InDeane and staff were fantastic. Courteous professional and prompt. Made check in a great experience!!
Paul S | First ImpressionsI'm happy with you guys. The staff was great. But after being there fur so long i had to leave. My unit was taken over by rats. And i had a lots of damage. Lots of my things got damaged. Not happy at all. I will be let my social media followers know. I took lots of videos and pictures
Garth J | Overall ExperienceHad a billing issue and it was taken care of promptly. Friendly staff and clean facility.
Gord C | First ImpressionsI reserved a storage unit which they gave to a another customer. I was offered a bigger unit with no payment for the first month. When I went back to the unit there was a lock for bib payment after I was told I wouldn't have to pay for the first month. When it was time to move to a smaller unit after the first free month, they didn't know how to process the payment and another lock was put on my unit for non payment. The lady at the counter proceeded to gossip about her co worker who she claimed gave away my unit and told me to come back on a different day so the manager can fix as she is unable to
tefhnie f | First ImpressionsFor a starter head office told me over the phone when I reserved the unit that it was going to be $1 for the first month since I was renting a moving truck with them which to i already had reserved BUT when I picked up the truck for the 2 days to complete the move went back to get the unit and needles to say I was charged a full amount on the storage $289+tax i was told that the $1 fee only applies to those who are coming from other town I was also charged extra $60 for being 1 hour late returning the truck when I wasn't even past my 48hrs on the rental of the truck also I was charged on my mastercard before I even picked up the truck when I specifically Buy customer service then I could use other methods of payment. SO AT THE END OF ALL THIS I WAS BETTER OF GETTING A MOVING COMPANY TO COMPLETE MY MOVE IT WOULD HAVE COST ME LEES THANE WHAT I PAID IN 2 TIME TRUCK RENTAL AND STORAGE THAT WAS ONLY USED FOR 5 DAYS VERY DISAPPOINTED
THAIR y | Overall ExperienceI have insects in my boxes and I hoping they did not get into my new House. They need to spray the area to ensure there is no insects or other animals there. Also, the staff are rude and very unfriendly. Will not recommend.
farideh a | Overall ExperienceThe service at the reception is very slow
lise h | Overall Experiencegreat stuff and helpfull
AHMED S | First ImpressionsIt was neat and clean. There staff is help full
HARMANDEEP S | First ImpressionsGreat Customer Service
Peter W | Overall Experienceexcellent service
galbert n | Overall ExperienceMade reservations conformed 24 hrs before was told my space is there arrived no space was told this is how u haul works you will think they have a space for you but its all lies i had to go into extra expenses for truck,labour,n over night storage until I got a storage at another storage
kay S | Overall ExperienceI enjoy dealing with actual uhaul store locations. The people who run them out of stores, or motels are very sketchy. I've never had an issue when going into a uhaul.
Roger S | First ImpressionsDoor no work, mouse,
Nalini M | First ImpressionsMy husband and I rented from this location two days in a row. The staff is very professional, helpful and very mannerly. They went above and beyond to help us get a storage that met our needs. Gracias.
Racquel H | First ImpressionsI've moved into two other self-storage facilities in GTA recently. U-Haul on Rexdale was the best by far. I'm a female. I could not lift the door on the locker in one facility any more than 2 and 1/2 feet. It was hard getting in and out. I vacated my items without even asking for a refund. The other facility didn't bother to clean out the locker before renting. I ended up spending a day purchasing a small broom, and sweeping the entire locker ... I am not comfortable with the locker without having washed the floor, so I keep a box of sanitary wipes in the locker. The security at U-Haul is excellent because access hours are limited, and there appears to be a number of people always around. It is very very very clean and apparently, the lockers are kept in good repair. Furthermore, the staff are very considerate and friendly. The individual who introduced me to the locker initially, took the time to be very explicit and clear in her instructions. If U-Haul on Rexdale, had a locker large enough, I would definitely be staying despite this location being quite a distance from my home in North York.
Karen P | Overall ExperienceI was charged extra fees when I was told they're wouldn't be any. The fuel was way below than what the employee said it had.
lexi S | First ImpressionsIt would be awesome if there was a way to reserve the loading dock since there is only one at the facility. We had to wait an hour to unload because someone else was already there when we showed up.
Martina H | First ImpressionsDean, the Manager, is amazing. Very professional, understanding, cool as a cucumber. I saw her de-escalate a situation and she handled it like a pro. U-Haul has a gem of an employee in Dean. Dean - thank you for taking care of my business needs. Shoaib Ahmed
Shoaib A | First ImpressionsLots of mice in the unit, you wait forever for service when going into the building because the staff is not trained properly.
kearl P | Overall Experience