Comentarios de los clientes para U-Haul Moving & Storage at Rexdale Blvd

Always a great experience when picking up from this location. Truck is always available for the reserved time; it is cleaned and sanitized and staff are prompt to assist. Keep up the good work Dean et al!

The truck seemed grungy inside the cab, and the truck overall did not well-maintained. When I went and picked up the truck, it was parked down the lane way and I had to do an 18 point turn to be able to pull out of the lot. I was lucky not to have hit anything making so many maneuvers to squeeze the truck out of the laneway.

Very nice teller at the counter and she was very helpful and pleasant.

Customer service representative in all aspects were respectable and professional....friendly and helpful.

Worst experience by far. Manager blocked my car on site with a Uhaul truck purposely to try and teach me a lesson for not parking there and this is my first time at this location. Same lady proceeds to then lecture me as well about parking the car in a stiff uptight tone as if she was personally offended by it. Extra charges on my account which is not being resolved.

When the booking was made, the CSR who assisted me ( at Rexdale location ) was extremely friendly and helpful with all my questions. At pick up , there were 2 CSRs , the CSR who helped me with my reservation was polite and friendly but the other CSR who was at the desk was rude and very unmannerly. It is definitely understanble that due to the new Covid-19 regulations things are different when it comes to social interaction but it does not mean that CSRs have to be impolite towards the customers. CSR must be reminded that we are all in this together and nobody is above anyone.

All was good that time .

On the final bill, I was charged $17 extra which I don't understand for what. They didn't know why

Service excelente 🥇

It takes way to long to return a rental vehicle specially if you want to pay by debt a customer shouldn't have to use there phone to go though all those steps to return and pay for a rental vehicle. Ridiculous!

We had an issue with the tail lights working on the trailer. U-Haul technician 'Mark' took the time to test all the fuses in the fuse box under the hood of my vehicle. He found a blown fuse and replaced it with one of the spares. Bingo, it worked - tail lights working to allow for safe night towing. Brake and turn signal lights all good too. Mark was confident and helpful through the whole process. Please pass on my thanks to him. Thanks Bruce

Our customer service agent went above and beyond our expectations.

Every section of this truck was banged up. It also didnt run well at all. We were scared it wasnt gonna make it to brampton and back. Truck latch is so warped you have a hard time opening and closing the back. It takes way to long to check in as well. We needed this for 11 am. And we were late with pick up time at 10:30am

Great job.

My overall experience at 240 Rexdale Blvd, location was professional, friendly and quick. I'm impressed by the way the ladies make the operation move better than men would at most location. I'm also glad that they got the job done right the first time. Great team work can be seen as I was waiting my turn in line to be serve. Although I was very disappointed with the U-haul closer to me ( Weston Rd and Albion) for calling a week ahead and booking a truck, given a confirmation number in advance. Arrive early (3 person in the line) outside in the cold🥶, only to be told inside at the counter on my moving date.. (Dec 27) there was no truck available🤯😪. The Rexdale location step up to the plate over the phone and was able to make a bad feeling become a bright ray of sunshine on my moving dayhin... Many thanks to you all for easing my stressful day and giving outstanding customer satisfaction. 👍

The light in the trunk was not working and i moved in the night time, so it was really difficult for me to load and unload stuff.

The customer service attendant was very respectful and helpful

One thing very strange. When u give truck keys then ur staff have to show truck. Yesterday I'm 15 min waste to find truck. Nd told basic instructions.

Overall the service was good but when the bill was too high compared to use I did of service. Some of the entries in bill were not understandable and when I call them no one is answering the call.

Poor customer service. No parking.

I book a 20 foot truck 2 weeks before to make sure i have the truck in the right date. Staff even confirmed that truck is available after 2 to 3 days by calling my phone. The time of the schedule truck is not available because costumer who borrowed it is not returning on time. I wasted time, money and more headache due to people who suppost to help me are not available when truck is already free for me to borrow. The company is too big truck are limited when needed

The Staffs needs to be fast and more effecient, as they were slow in attending to customers. I spent almost 45 minutes just to book a van. Waste too much time on attending to one customer.

The truck I got wobbles at around 80kph. Would be nice if the truck was tip top. Moving is already stressful and can do without the added anxiety of breaking down along the way. Plus the lady kept on trying to upsell. Very annoying

very high price and the truck was in Miles instead of Kilometers and the balance was not good.

A little busy, only one person working at the desk. Once It was my turn, it took about 20 to 30 minutes to get my keys to the truck. Just super slow service.

effortless trailer rental. support from inside and outside team members was superior. recommended location.

I cannot say enough what an awful experience this was. I booked a Uhaul downtown Toronto near where I live and my reservation was changed the day before to Rexdale. This is about 30 minutes away from where I live. I had to take an Uber to the new location to pickup the Uhaul. When I arrived, the operation was complete mayhem and the service and staff were completely inept dealing with long lines of disgruntled customers. I waited an hour to get the Uhaul (keep in mind my reservation was from 9 AM to 3 PM) only to realize the truck had no gas. I was told to fill the truck up down the street and I would be REIMBURSED fully for it. This cost $145. I had to drive the track another half hour back downtown. At this point I had lost nearly 2 hours off my reservation. I had to drive the truck another half hour back to the location to drop it off. At that point I was told I would only be reimbursed $45 for gas. Absolutely unacceptable. The staff, vertabtim, told me I would be reimbursed. Literally the worst, most unpleaseant experience I've ever had to deal with for any rental. So what normally would have cost maybe $100, now cost me $275 with the gas and Uber charges. Absolutely infuriated! I will NEVER rent from this company again.

Stop charge ppl hundred of dollars on their credit card for faulty truck and bad service

Truck wasn't even ready for us the day of booked it a month in advanced got sent to a different location 20 minutes away and still got charged for extra km

Horrible. The person at the counter was outrightly rude, unwilling to listen & clueless to the core. On arrival, the woman at the counter first told me the truck I booked (15 Feet) wasn't available. She mocked me saying that expecting a truck for a booking made 2 days prior the pickup date was very optimistic of me - apparently your customers make their bookings at least a month in advance. Once I showed her the confirmation email, she miraculously found a truck for me. The ill-treatment did not end here. She asked me to return the truck the same day before 7pm sighting high demand. When I told her the booking was for 24hours, she refused and said the truck has to be back without fail. I forced her to check the system. That's when she realized her mistake. This was my first time renting a UHaul and for obvious reasons I had a few questions - none of which this lady was ready to listen to. She kept dismissing my questions & asked me to go online for Q&As and T&Cs. Overall, the expereience was extremely unsatisfying & pathetically unprofessional. It was completely chaotic from the start, and the insensitivity & lack of knowlege of the staff worsened it. Forget suggesting it to anyone else, I am never using your services again.

Unfortunately there was a few issues with picking up the truck. I booked it based on a location that would make more sense for me. When I booked it, it said there would be a truck there (hence why I proceeded with the booking). The day before I picked it up, I received a call that the truck needed to be picked up 25km out of the way of where I originally booked. It was not ideal in the least and pushed our moving schedule back by an hour, not to mention the extra kms we would use because of U-haul. We disputed the extra kms and no one has reached out to us yet. Instead I received a bill for an extra $10 due to overage on our mileage. I would appreciate this to be waived/reimbursed. Once I got to the Rexdale location, the 4 individuals working at the desk did not greet us, they were all staring at their computers. Finally someone acknowledged us and tried to assist. There was some confusion behind the desk as to what truck was ours. They gave us the keys, they sent us out to inspect the truck, it was parked behind the building with 2 trucks in front and 2 behind and a wall on one side and another row trucks on the other. We couldn't get out. We went back in and they were still confused as to what truck we should have been taking. FINALLY, the individual that helped us came out to move the other trucks so we could get out, but kept saying she couldn't back them back in. I had offered to move the trucks for her as this seemed to be a big deal and to be honest all she had to do was drive 2 of them forward somewhere. We also recommended that they give us the keys for the first truck and then all of this wouldn't have to happen. Seeing as I booked this online a week prior and they called me 24 hours in advance to confirm, they knew we were coming but were still very unorganized. This was not great service in the least.

as to for some of the employees ( Not all of them there are 2 !! who i have found be exceptionals CSR !! ) tho possibly it just for been is of for more times than not .. as iam a regular customer& rentastorage unit there too's !! the other employee's may do have bit of speaking tone is seen as dis-respect-full manerism's to in your dealings with we their customers.. whether it be mid week or early as just opened or late in day or on ultra busy weekend day's.. not matter what...it as i've been of same treatments ... they just as be for are rushings in last minutes stressed out ,panic modes inside or outside from those other persons treatment's AND iT TO BE DULY NOTED for some them .. no give 2 hoots even if be your >> "A Person of Dis-Abilities " ... to which by our laws as for them do have as so be for "Accomandting" in some form of it too's ...with as in be : " RESPECTFULL n dignitfying !! to just some kind of any a Degree . but that's an issue for whoever be is the owner of this location .. as has to be fully advising it's employees to it or just now for needs be do qik reminder/ brushing up on it ..so when be in that very specific situation's as be dealing with any a customer(s).. as may be of for some customers it not a seeable kind's of ...it be is in many of a unique un-seeable types of forms too ..as for one's who as be of an dis-abilities so be with dealings anyone as can be that of a customer enuf said

Very organized and efficient

I like this location the staff is very helpful and friendly and professional.

Waited 45 minutes in line. Equipment contract showed more gas than there was and less mileage than there was. No assistance finding my vehicle in the lot and I didn't have time to wait to fix details. I bit the bullet for over $15 of gas/mileage due to poor record. I took video to prove but know it's against your policy. My hands were tied. Normally it's better but yesterday was a poor experience. Staff are friendly, just lacked on details

Staff always on the phone. Rude to customers.

Service was extremely slow, appliance dolley was not given to the driver and made for a longer day of moving material.

I rented a Uhaul 26ft when I got there you had given it to another customer and gave me a truck half the size and I was not able to complete my move I expect an immediate refund

Domenic Daly looked after us and we left very satisfied. The bathroom was clean and beautiful as well.

Very poor customer service! The employees seem lazy and untrained.

Once Uhaul has company can keep there staff happy, this continue to translate to an excellent services

Make the pickup of trailers optional online. This way I can simply book take a photo of it connected and go.

Need more help with employee to hook up and take off the trailer. Employees are short staffed.

Everything was excellent except one thing which you guys are very bzy every hard to get the rental equipment on date. All other things was excellent and easy.

I made a reservation to have a truck at a location near my house for a specific date and time. If I didnt think to call the next day or so because I didnt receive a phone call when I was guaranteed one, I would not have found out that my reservation location not only moved 4 locations and that the time was also not what I wanted. This was the worst customer experience I have ever went thorugh. Never again will I do business with U-Haul

Drop off key sign pointing to drop off box at front door.

I have a reservation start 2:00 pm in 11/01/20 so uhaul change for 4:30 pm until 12:30 am ?????? In lost the hour for moving uhaul give a lot problems because change the hours I hope never ever in my life use this

They don't have car parking. I have been instructed to park car at Tim Horton's parking. Staff is so rude, zero customer hospitality and service potential.

Every time experience I've had with uhaul it doesn't matter what your reservation is they never have your vehicle on time or in stock. It's always a problem.I would not recommend uhaul to anyone. It has been nothing but problems all 3 times with me.

Not so much the location itself, was just the first bad experience I've had with Uhaul around communication, fees, etc. Ended up paying way more then quoted

I've been charged twice. This is ridiculous. I've been $82+$113 while I was supposed to be charged only $82.

After waiting in the long line, the equipment I had reserved was not there. I had to settle with a smaller trailer, the service rep was not very nice and there was no hand sanitizer available until I asked. One service rep was not wearing her mask properly. It was not professional.

Found out 3 hours before pick up that they didn't have a 15' truck and was given a 10' truck instead. Therefore I had to leave some of my stuff behind. I was also charged extra miles fee even though U-Haul switched the pick up location (to a place further from me). I will never use U-Haul again and will recommend to anyone that asks to use any other company.

Pick up experience great. No staff available when I dropped off so had to wait 10-15 mins to check in my equipment

Great Coustomer service

Extremely rude, disrespectful and unprofessional employees. Despite already having dealt with a cancelled booking at another location 30 minutes away, I was treated poorly, threatened with extra fees, and told that I was lying about the lack of details I was provided with for my rescheduled booking. Basically if you book a truck at Uhaul, you guarantee yourself a CHANCE at getting a truck on the actual booking day. Requested a dolly and had to find the dolly myself and put it in the truck. I will never use Uhaul services again, and I will warn anyone I know who needs a truck rental about the terrible customer service and general experience I had with Uhaul. Save yourself the hassle and go with another reliable company!

Great, friendly, and flexible service. Thank you!

Poor booking process frustrating trying to communicate with the last minute changes made by U haul., Priced well but hard to deal with and hard to get to location.

Bad experience number 1. They cut my lock off without my permission number 2. The uhaul truck ran into my truck and messed it up and lied about it because the driver was driving recklessly and I had to call the police just to get information from the driver

Only one of the 3 staff members working behind the desk knew what they were doing. She had to help the 2 others with everything. 3 people were in line in front of me and I was next it took 25 minutes for me to get to the check out desk and another 20 mins to get the keys to my storage unit. The staff is very slow and is unable multi task. This location is convenient however I would not recommend others this time. I did appreciate the staff member resetting my swipe card when it was not done done properly the first time and bringing out a rodent trap out to me at the storage unit. All other U-Haul locations were able to use the online reservation info however I had to fill out a paper copy at this location.

Would have liked to see a confirmation email that the rental has been completed.

Management and staff were very helpful and friendly. A very special thank you to Mrs. Dean the manager and service associate Kadine,! To the service “truck technicians ( “you know who you are”) A great big thank you for the jokes, laughter, smiles & assistance!

Staff friendly and helpful despite covid restrictions

Staff was a pleasure to assist and manager available to assist when requested. Thanks guys!

The manager of this facility is extremely arrogant and rude - always! She may be efficient but has absolutely no manners or people skills.When problems are brought to her attention she gets temper tantrums.

Rat droppings all over the unit

It took well over an hour to get our trailer. Hooked it up and brake lights didn’t work. Staff slowly tried to fix them and an hour later said they were “tired of this”...all the while not communicating with us. Then offered a trailer at a facility at least a half hour out of our way. We asked for a truck then instead. Were given one another 1/2 hour later reluctantly with very rude staff. Our kids even commented how rude the staff were.

The manager that at Storage facility was soo rude and also she wouldnt show me the locker inside the building or either allowed one of her stuff to show me I haven't seen a manager as rude as her in my life the funny thing is she wasnt only rude to me but also to her own stuff.

I would like to thank all the staff for all cooperation

CV 19 has shut den tje world...UHaul saved me by being open in these times n gave me both a truck and storage facility whn nobody else was open..life saviour! thank you-etobicke staff @ uhaual..:) steve-Lowe-Toronto,Canada

Some of the staff were very helpful and easy to talk to, but the store manager was horrible. Screaming at customers and twisting peoples words, I was there for 2hours trying to get a storage unit and Ive seen enough encounters from the manager with other customers horrible leader to be leading a team

Staff are amazing! Bernice

Mrs Dean and her staff are professional. Friendly and very helpful will most definitely recommend.

Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!

Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu

The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.

Good place and good service

Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.

Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!

Thank you!!!

Good service thanks

uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.

I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.

You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!

Friendly and professional in dealing with costumers

No comment

U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.

**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.

Very helpful and friendly staff.

Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space

Great customer service . Had problems with card and they solved the problem right away.

Great customer service and they are very understanding. I recommend to everyone around the world.

used facility several times will be back next year

Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.

The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.

No problems.

One of the best staff

customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage

Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.

All good!!!!

I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL

Very great and friendly service

Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.

My storage room wasn’t even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.

Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)

From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.

Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.

Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke

Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.

Friendly and very helpful staff who went out of their way to accommodate my needs.

Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.

Everyone is friendly and professional excellent customer service at its best .

thank you

Very friendly staff. The manager is always available for questioning and advise.

The staff was excellent and helped me out when I was in need.

We are satisfied 90%

The staff is always super friendly and “chill” which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!

The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.

excellent location, easy access, great price

H