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Gurpreet M.Customer Reviews for U-Haul Moving & Storage at Rexdale Blvd
Testimonials From Recent Customers
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Customer service was great at this location, HOWEVER I picked up the truck at the Toronto Stockyards location, and was extremely let down initially in the fact that I had requested a 20 foot truck, and received at 15 footer. The truck was dirty, and the interior stunk like moldy food, and wet animal. I attempted multiple times to then rent a trailer due to the loss of the larger sized truck, and all trailer quotes were much higher than I even paid for the truck. The nice staff at the Rexdale Blvd. Location even attempted to remove the smell from the truck, but in the long run it didn't help too much. I dont know who finally assisted me on the trailer end,but she was very nice, and extremely helpful. On a whole U-Hual let me down huge, very disappointed.
Sean A.Deane and staff were fantastic. Courteous professional and prompt. Made check in a great experience!!
Paul S. | First Impressionsvehicle exterior was dirty, prior to returning the vehicle I washed the exterior, so the vehicle was cleaner after I returned it than when I picked it up.
Alfio M.We reserved dollies and they weren't there. It made the move very difficult. I would appreciate not only a refund for the missing equipment but a duscount fir the inconvenience.
sebastian D.The first location I was scheduled to pick the truck up (NIX XIE Trades in Concord) never put the order through on their end and I wasn't able to access my truck… luckily U-Haul corporate found me a truck in Etobicoke and the staff at 240 Rexdale were great. Overall, I'm extremely disappointed with the NIX XIE location and despite 240 Rexdale's professionalism, this has left a very bitter taste in my mouth.
Ryan M.Super friendly and super easy. Easy to drive in and out.
Marissa M.Pickup and contract verification the Customer service representative was terrible. Having rented vehicles from this location, we know that the contradictory information and racist behavior of the customer service representative we met was the CSR's fault, not that of other employees. Dropping off was much more pleasant, the CSR was kind, polite, and helpful, which is the standard we are accustomed to at this location. However, the experience with the first CSR put us off this location.
Lars A.I am first time user taking this truck for my house hold shifting. Even prior booking of the truck did not get trolly as requested. Also Gas count was mentioned wrong at the time of picking and correction made during my inspection. I prefer more guidance for the first time user and informing customer about the features and operations techniques of the truck.
praveenkumar B.I got sick after visiting uhaul
Roel C.The service was appalling! My Mastercard was not working on the machine and the cashier proceeded to tell me that my card was prepaid so o needed to use another form of payment. As a black woman I'm tired of people assuming that they know know my bank balance. When I told her that she was out of order for assuming anything about my credit and that her machine wasn't working she insisted that I was using a prepaid card so clearly I didn't have money for the transaction. She said she wasn't being rude just stating a fact. Either retrain your staff or fire thenâ€"these types of interactions are wholly unacceptable. Not that it should matter but I'm a highly paid professional who works in tech…I don't need to justify my earnings to anybody at Uhaul!
eugene A.Reaching the location was another story. I was given another address prior. So a lot of confusion about where to pick
zulfi B.The check in process both mobile and counter is very slow. There should be additional counters open when needed.
CHRISTOPHER B.Nada
VALERI G.The wait time needs to made shorter
Oneil L.I rent many trucks from U-Haul the truck I got on this rental was the worst truck I ever rented it was like I was driving with square wheels very rough ride.
ROCCO V.Hey i was charged the fuel charge of 14.95$ while i only drove the vehicle for 6 miles,, i also filled 10$ of gas. Please refund money
param P.First they charged me for Sunday even after cancelling my appointment. I had to pick up my Cargo van on Sunday @ 6:00pm and they couldn't finish it so cancelled it and charged me for that also. When Monday I went back and they gave me a cargo van, the return time was next day 4:00pm(almost 24 hours) and I returned on the same day at 8:30pm(within 5 hours) and they charged me $20 extra for late return or something. It's ridiculous. I had to pay $300 for not picking up my stuff on time on Sunday and they charged me overall $70-80 extra without any reason. I'm not going back to this location also won't recommend to any of my friends.
Devang S.The customer service was really slow - it took us over 30 minutes to get served. We didn't even initially choose this as our pick up location - our reservation automatically updated because there were no vehicles available elsewhere.
Karolina D.We arrived to pick up our truck to find that it had not arrived to the parking lot yet and were told to wait 30 mins until it arrives...even though we had booked through mobile check-in and we came 45 minutes after our booking time. The lady at the register was not helpful. I would hesitate to use U-Haul again since I felt that time was not respected, especially for a stressful event such as moving and having made elevator reservations at 2 buildings...the delay in the U-Haul reservation made our experience much more difficult.
Nazar K.Improve ur customer service and tell the person who is suppossed to help in the yard to put a smile on the face. Its not the customers issues if ur having issues in ur life.
Farhan M.Very friendly people and great customer care. Thank you. Pick up and return was quick and easy at this location! ¡Gracias de nuevo!
Helen K.The van had transmission issues and wouldn't get out of first gear when I started driving. Luckily I was only moving locally but this would have been a problem if I needed to go on the highway.
Christopher B.The car haulers have a wind down stand at the front due to their weight. The 6x12' trailers need to have this. They are heavy trailers and difficult to hook up and unhook without a wind down stand.
Stewart L.You have excellent staff there very polite very helpful and very thoughtful.
Mark M.They were okay . Nothing else to say
Franklin N.I am really pissed off with recent service of U-haul. I decided to let others know about horrible experience with your company on facebook as I wasted lots of time and money with getting several headaches. I will never rent any equipment from UHaul.
Shahram M.More staffing at the counter.
STEVENGEORGE P.When I booked the truck online it was available for one way but later got a call and said it's not available for one way so need to drove back 150 km and drop off at same location. That was terrible.
SanketSatishkuma P.This location straight up cums, I could not be more erect
Samuel P.Rude staff, would not help us at all. Extremely poor customer service.
Jenna O.I was charged extra $24.04 for fuel even though I filled up gas before I returned it to the location. Still waiting for Uhaul to get back to me to resolve this issue.
RAJ P.UHaul needs to do better with their guarantee for the equipment, its not always ready and available at tume of pick up.
Kelly M.Bad customer service
Salvatrice M.The customer service was horrid. Not professional at all. The manager was kind and helpful but the employees we're not
Salvatrice M.Keep up the good work. Thanks.
Arthur S.Excellent staff but there should be more to avoid longer than average wait times.
Pat A.Am pleased
ABIGAILO O.Service is fantastic, ladies at counter are friendly and knowledgeable, but the trucks need better maintenance.
Diana T.Staff is not very helpfull.
Fatima C.Goooood
Nawal A.The software/website to drop off the trailer after hours, Did not work. Calling in took over an hour. Not impressed with this software. Fortunately the staff at the location where great issues resolved.
Ricardo T.The front desk people are not friendly. They seem to ignore the customers. When i went in i was standing in front of the ciunter no one asked to help me someone after me was served first. The return process during the dsy is a disaster . It seems the people in returns have other roles to play. It took me around 30minutes to just return it . Just sat there waiting and waiting. Seriously, the amount of time that I used the van was shorter than the rturn process just think of that. I hope you folks can improve your service competition is everywhere.
Louis R.Receiving staff was helpful.
Robert L.The app didn't work to return. There are 3 locations right by house but I had to drive 20 minutes away to get a trailer
Tim G.The reservation location is at 231 Livingstone Ave with Uhaul's confirmation email. But When I arrived there, they told me that I had to go to a new location at 240 Rexdale without any notice. It wasted my time and was far away from my place. It is why I can not return the trailer before your work hour. Also, I try to return online by myself but it did not work even I tried it there for 20 minutes. I hope I can get refound no more charge.
JIAPING L.Get rid of all your online technology things and go back the way it was you guys have made things more complicated and more distractions.
Massimo C.The A/C wasn't working properly at the truck I was given. It was 27C outside. It was really annoying and frustrating having to drive on that condition.
Ronald A.Staff had no idea how to resolve technical issue with online system and did not bother to communicate with long line of customers.
Athanasios B.The vehicle did not start once turned off. I waited 2 hours for roadside assistance. Once returning the vehicle, I asked to speak to someone in regards to the status of the vehicle. I was informed I would have to wait and speak to the manager. The manager left we waiting for 45 minutes and then refused to speak to me as the store was closing. I have never dealt with such terrible service. Overall, I was very disappointed.
Kate M.Truck was filthy, uhaul says they guarantee the truck will be available at the time I requested and I had to wait for over an hour.
Sara K.The link to return the rental trailer not working, I cannot click the 'continue' button after I snap pictures of it. And it is after hours so no one can help me. I ended up emailing uhaul and send pictures to them proving I returned it on time. Don't know if that is good enough.
EdgardoJr B.My only issue was that I returned the truck with almost 1/4 more gas than they gave me and I wasnt credited. But the staff was really nice, Ill just know for next time, no hard feelings.
JAMIE P.240 Rexdale was great!
Ian D.Pick up and return off vehicle waiting times was simply not acceptable, staff not very welcoming.
Dhanraj S.Staff were very kind and helpful. Accommodating beyond belief. So easy and smooth. Best service! Thank you guys!
Dylan F.We just left the keys in the truck and received a receipt later, was very easy. Was a very busy location that day.
Laura H.Long line up and waiting time even I did mobile pickup Still waited for an hour
karan D.Renting out vehicles without a full tank of gas is ridiculous. How am i supposed to return the vehicle with exactly 5/8 a tank? This system is unfair and frustrating.
David P.I'm happy with you guys. The staff was great. But after being there fur so long i had to leave. My unit was taken over by rats. And i had a lots of damage. Lots of my things got damaged. Not happy at all. I will be let my social media followers know. I took lots of videos and pictures
Garth J. | Overall ExperienceHad a billing issue and it was taken care of promptly. Friendly staff and clean facility.
Gord C. | First ImpressionsI reserved a storage unit which they gave to a another customer. I was offered a bigger unit with no payment for the first month. When I went back to the unit there was a lock for bib payment after I was told I wouldn't have to pay for the first month. When it was time to move to a smaller unit after the first free month, they didn't know how to process the payment and another lock was put on my unit for non payment. The lady at the counter proceeded to gossip about her co worker who she claimed gave away my unit and told me to come back on a different day so the manager can fix as she is unable to
tefhnie f. | First ImpressionsFor a starter head office told me over the phone when I reserved the unit that it was going to be $1 for the first month since I was renting a moving truck with them which to i already had reserved BUT when I picked up the truck for the 2 days to complete the move went back to get the unit and needles to say I was charged a full amount on the storage $289+tax i was told that the $1 fee only applies to those who are coming from other town I was also charged extra $60 for being 1 hour late returning the truck when I wasn't even past my 48hrs on the rental of the truck also I was charged on my mastercard before I even picked up the truck when I specifically Buy customer service then I could use other methods of payment. SO AT THE END OF ALL THIS I WAS BETTER OF GETTING A MOVING COMPANY TO COMPLETE MY MOVE IT WOULD HAVE COST ME LEES THANE WHAT I PAID IN 2 TIME TRUCK RENTAL AND STORAGE THAT WAS ONLY USED FOR 5 DAYS VERY DISAPPOINTED
THAIR y. | Overall ExperienceI have insects in my boxes and I hoping they did not get into my new House. They need to spray the area to ensure there is no insects or other animals there. Also, the staff are rude and very unfriendly. Will not recommend.
farideh and Dee m. | Overall ExperienceThe service at the reception is very slow
lise h. | Overall Experiencegreat stuff and helpfull
AHMED S. | First ImpressionsIt was neat and clean. There staff is help full
HARMANDEEP S. | First ImpressionsGreat Customer Service
Peter W. | Overall Experienceexcellent service
galbert nangue k. | Overall ExperienceMade reservations conformed 24 hrs before was told my space is there arrived no space was told this is how u haul works you will think they have a space for you but its all lies i had to go into extra expenses for truck,labour,n over night storage until I got a storage at another storage
kay S. | Overall ExperienceI enjoy dealing with actual uhaul store locations. The people who run them out of stores, or motels are very sketchy. I've never had an issue when going into a uhaul.
Roger S. | First ImpressionsDoor no work, mouse,
Nalini M. | First ImpressionsMy husband and I rented from this location two days in a row. The staff is very professional, helpful and very mannerly. They went above and beyond to help us get a storage that met our needs. Gracias.
Racquel H. | First ImpressionsI've moved into two other self-storage facilities in GTA recently. U-Haul on Rexdale was the best by far. I'm a female. I could not lift the door on the locker in one facility any more than 2 and 1/2 feet. It was hard getting in and out. I vacated my items without even asking for a refund. The other facility didn't bother to clean out the locker before renting. I ended up spending a day purchasing a small broom, and sweeping the entire locker ... I am not comfortable with the locker without having washed the floor, so I keep a box of sanitary wipes in the locker. The security at U-Haul is excellent because access hours are limited, and there appears to be a number of people always around. It is very very very clean and apparently, the lockers are kept in good repair. Furthermore, the staff are very considerate and friendly. The individual who introduced me to the locker initially, took the time to be very explicit and clear in her instructions. If U-Haul on Rexdale, had a locker large enough, I would definitely be staying despite this location being quite a distance from my home in North York.
Karen P. | Overall ExperienceI was charged extra fees when I was told they're wouldn't be any. The fuel was way below than what the employee said it had.
lexi S. | First ImpressionsIt would be awesome if there was a way to reserve the loading dock since there is only one at the facility. We had to wait an hour to unload because someone else was already there when we showed up.
Martina H. | First ImpressionsDean, the Manager, is amazing. Very professional, understanding, cool as a cucumber. I saw her de-escalate a situation and she handled it like a pro. U-Haul has a gem of an employee in Dean. Dean - thank you for taking care of my business needs. Shoaib Ahmed
Shoaib A. | First ImpressionsLots of mice in the unit, you wait forever for service when going into the building because the staff is not trained properly.
kearl P. | Overall ExperienceExcellent staff, good storage
ASHA H. | First ImpressionsMy only comment is a person blocked direct entrance to the "unloading area". I am a senior citizen and found it difficult to unload my belongings. He didn't move his vehicle to make our job easier. The frustrating part for me is that he was still there after we had unloaded and left.
Robert K. | First ImpressionsVery nice teller at the counter and she was very helpful and pleasant.
joseph y. | Overall ExperienceBad experience number 1. They cut my lock off without my permission number 2. The uhaul truck ran into my truck and messed it up and lied about it because the driver was driving recklessly and I had to call the police just to get information from the driver
Shemerd H. | Overall ExperienceOnly one of the 3 staff members working behind the desk knew what they were doing. She had to help the 2 others with everything. 3 people were in line in front of me and I was next it took 25 minutes for me to get to the check out desk and another 20 mins to get the keys to my storage unit. The staff is very slow and is unable multi task. This location is convenient however I would not recommend others this time. I did appreciate the staff member resetting my swipe card when it was not done done properly the first time and bringing out a rodent trap out to me at the storage unit. All other U-Haul locations were able to use the online reservation info however I had to fill out a paper copy at this location.
Andrea D. | First ImpressionsWould have liked to see a confirmation email that the rental has been completed.
Thomas H. | Overall ExperienceManagement and staff were very helpful and friendly. A very special thank you to Mrs. Dean the manager and service associate Kadine,! To the service "truck technicians ( "you know who you are") A great big thank you for the jokes, laughter, smiles & assistance!
JULIETTE C. | Overall ExperienceStaff friendly and helpful despite covid restrictions
Daniel D. | First ImpressionsStaff was a pleasure to assist and manager available to assist when requested. Thanks guys!
Marlon W. | Overall ExperienceThe manager of this facility is extremely arrogant and rude - always! She may be efficient but has absolutely no manners or people skills.When problems are brought to her attention she gets temper tantrums.
Tara R. | Overall ExperienceRat droppings all over the unit
Mellissa S. | Overall ExperienceIt took well over an hour to get our trailer. Hooked it up and brake lights didn't work. Staff slowly tried to fix them and an hour later said they were "tired of this"...all the while not communicating with us. Then offered a trailer at a facility at least a half hour out of our way. We asked for a truck then instead. Were given one another 1/2 hour later reluctantly with very rude staff. Our kids even commented how rude the staff were.
Jane P. | First ImpressionsThe manager that at Storage facility was soo rude and also she wouldnt show me the locker inside the building or either allowed one of her stuff to show me I haven't seen a manager as rude as her in my life the funny thing is she wasnt only rude to me but also to her own stuff.
Najibulah M. | First ImpressionsI would like to thank all the staff for all cooperation
ABDULRASHID A. | Overall ExperienceCV 19 has shut den tje world...UHaul saved me by being open in these times n gave me both a truck and storage facility whn nobody else was open..life saviour! thank you-etobicke staff @ uhaual..:) steve-Lowe-Toronto,Canada
stephen L. | First ImpressionsSome of the staff were very helpful and easy to talk to, but the store manager was horrible. Screaming at customers and twisting peoples words, I was there for 2hours trying to get a storage unit and Ive seen enough encounters from the manager with other customers horrible leader to be leading a team
Bryan C. | First ImpressionsStaff are amazing! Bernice
Bernice P. | First ImpressionsMrs Dean and her staff are professional. Friendly and very helpful will most definitely recommend.
darcell w. | Overall ExperienceAvoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!
KATIA C. | Overall ExperienceAbove asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu
George D. | Overall ExperienceThe worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.
Tarek Y. | Overall ExperienceGood place and good service
JAVIER RICAURTE A. | First ImpressionsVery helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.
GORDON M. | First ImpressionsMark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!
Deborah R. | Overall ExperienceThank you!!!
Ruben B. | Overall ExperienceGood service thanks
Judith G. | First Impressionsuhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.
RENE M. | Overall ExperienceI had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.
LOIS S. | Overall ExperienceYou cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!
RYAN V. | Overall ExperienceFriendly and professional in dealing with costumers
Lucila C. | First ImpressionsNo comment
Joaquin C. | Overall ExperienceU-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.
SAMUEL T. | Overall Experience**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.
Renee K. | Overall ExperienceVery helpful and friendly staff.
megan p. | Overall ExperienceUhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space
Scharla W. | Overall ExperienceGreat customer service . Had problems with card and they solved the problem right away.
Reinier F. | Overall ExperienceGreat customer service and they are very understanding. I recommend to everyone around the world.
Eseosa O. | Overall Experienceused facility several times will be back next year
JIM M. | Overall ExperienceVery clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.
erickson e. | Overall ExperienceThe Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.
Diana A. | Overall ExperienceNo problems.
george b. | ReservaciónOne of the best staff
augustine w. | Overall Experiencecustomers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage
Aji mathew j. | Overall ExperienceParking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.
Jessica A. | ReservaciónAll good!!!!
jose e. | Overall ExperienceI was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL
JOANA B. | Overall ExperienceVery great and friendly service
sasha r. | ReservaciónCustomer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.
Jaspreet B. | ReservaciónMy storage room wasn't even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.
Mary grace B. | ReservaciónHad a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)
Douglas M. | Overall ExperienceFrom the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.
Dana B. | Overall ExperienceGreat customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.
angella r. | Overall ExperienceStaff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke
christina p. | Overall ExperienceGreat place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.
leslie m. | Overall ExperienceFriendly and very helpful staff who went out of their way to accommodate my needs.
Conlief L. | Overall ExperienceTwo of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.
MOHAMMAD Y J. | Overall ExperienceEveryone is friendly and professional excellent customer service at its best .
CARTIER S. | Overall Experiencethank you
Pierre V. | Overall ExperienceVery friendly staff. The manager is always available for questioning and advise.
sally k. | Overall ExperienceThe staff was excellent and helped me out when I was in need.
venatia b. | Overall ExperienceWe are satisfied 90%
LUIS G. | Overall ExperienceThe staff is always super friendly and "chill" which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!
CHANELLE G. | Overall ExperienceThe staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.
GENA R. | Overall Experienceexcellent location, easy access, great price
IVICA S. | Overall ExperienceH
David O. | Overall Experience