Comentarios del cliente para U-Haul Moving & Storage at Rainbow Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Rainbow Blvd

Grado total:

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Marissa R. en

Grado:

El cliente no dejó un comentario.

ROBERT F. en

Grado:

staff was always friendiy and courtieus, I never worried much about outside vandalizem.

kenneth b. en

Grado:

Everyone was so nice and pleasant to talk with and very helpful and accommodating. Thank you

Celiena J. en

Grado:

Horrible service and associates are rude

Janeil T. en

Grado:

Thanks

Reginald T. en

Grado:

Inform vehicle renters to make they bring their cell phones when picking up a reservation.

robin b. en

Grado:

The process for getting a storage unit was easy and the price was great excellant service.

Kurt B. en

Grado:

El cliente no dejó un comentario.

Judith B. en

Grado:

El cliente no dejó un comentario.

Francisca C. en

Grado:

El cliente no dejó un comentario.

Katherine P. en

Grado:

Awesome

Mark P. en

Grado:

El cliente no dejó un comentario.

Farshad K. en

Grado:

El cliente no dejó un comentario.

Yahiera M. en

Grado:

Still didnt get my refund.

Marco P. en

Grado:

El cliente no dejó un comentario.

Diego S. en

Grado:

I had issues with next spaces' tenants parking their belongings into my space or parking vehicles and trailers so that they impeded moving in or moving out my travel trailer. Enforce site rules!!!

Barbara H. en

Grado:

Very friendly helpful employees Great service

Steve F. en

Grado:

Really nice employees, made me feel at ease. Thank you!

Edmond C. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

MARY T. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

Convenient location / a little difficult to get in and out of due to traffic

Meagan B. en

Grado:

El cliente no dejó un comentario.

Laraine B. en

Grado:

The location is terrible!!! You have to park in the gas station next door...but you don’t realize it until you’ve already entered the driveway. So you have to go out & make a U-turn to get back to the gas station. No complaints about the service at all. The employees were great.

glenn R. en

Grado:

El cliente no dejó un comentario.

Carl W. en

Grado:

El cliente no dejó un comentario.

carter b. en

Grado:

The staff at that location are courteous, professional, & witty. They informed with all the details with precise articulation. I felt very comfortable. Give them a raise in salary! Lol....

Kenneth M. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

El cliente no dejó un comentario.

Desiray C. en

Grado:

We were very happy with this unit very clean pest free temperature control was good. Only 4 stars due to price increase other than that I wouldn’t rent from anyone else for storage or moving truck.

Amando M. en

Grado:

El cliente no dejó un comentario.

alicia f. en

Grado:

El cliente no dejó un comentario.

maria g. en

Grado:

Nicole and Ty were very professional and helpful in ensuring that I get the appropriate item for what I need. They accommodated me and was very patient even when it was after hours. I hope they get the acknowledgement and much more, of a job well done accordingly. Ms. Galang

Etienne R. en

Grado:

El cliente no dejó un comentario.

Angelena B. en

Grado:

El cliente no dejó un comentario.

Daniel B. en

Grado:

Very helpful staff , very terrible parking lot. It's not anyone's fault but it can get full so plan on having to park somewhere else.

Shaudae P. en

Grado:

El cliente no dejó un comentario.

Susan S. en

Grado:

El cliente no dejó un comentario.

Ryan F. en

Grado:

Not enough parking spaces for me to leave the truck. All spaces were full and I had to park in front of 2 other trucks.

Sokchan I. en

Grado:

The manager and the workers are awesome, very friendly and helpful

Elsa R. en

Grado:

The pick up area is tight for parking.

Marcy B. en

Grado:

You need a bigger parking lot.

Basheba C. en

Grado:

El cliente no dejó un comentario.

Jeremy B. en

Grado:

I wish the rep would have walked around the truck with me. Taking notes of previous damage. The truck mis have been through a hell storm it was dented everywhere. The whole ???????? and hood. I was afraid they would try to blame me for it.

Michael G. en

Grado:

El cliente no dejó un comentario.

Tamara F. en

Grado:

My experience was positive.

Jim R. en

Grado:

5 K all the way!

MICHAEL K. en

Grado:

I paid for an appliance dolly and they loaded a utility dolly into the truck. Did not notice until it was too late. They refunded it but the lady at the desk clearly told the worker an appliance dolly. Also, when I observed the truck there were so many additional scratches, dents and dings that I had to take pictures of. What if I did not notice these?? Seems careless. Finally the sliding door was difficult to close. I mentioned it on the drop off and they said yeah we know. Well thanks!

Bradley C. en

Grado:

Wish there was more parking for those that came to rent trucks or purchased moving. Items

Anthony L. en

Grado:

The service representative was pleasant and knowledgeable.

Charlie W. en

Grado:

El cliente no dejó un comentario.

Amie P. en

Grado:

Did not feel as though my property was secure, especially after someone stealing belongings and tampering with my property.

erin c. en

Grado:

El cliente no dejó un comentario.

Kenneth M. en

Grado:

El cliente no dejó un comentario.

Heather U. en

Grado:

Although the staff at this location has redeemed your company for me, I am still very upset at the rudeness of your phone representative. Perhaps you should spend time training your phone staff on customer service. You are not the only moving truck company available. If I am treated in such away again I will NEVER utilize your company after.

christina M. en

Grado:

Excellent Service ! Fast Friendly and Professional!!! A+A+A+

Colin G. en

Grado:

El cliente no dejó un comentario.

Cynthia R. en

Grado:

El cliente no dejó un comentario.

Kelly W. en

Grado:

I was satisfied with the staff

Stacey S. en

Grado:

Try and keep a customer's reservation to the location originally reserved!

Jonathan M. en

Grado:

Perfect Service, fast and friendly

Scott N. en

Grado:

El cliente no dejó un comentario.

Michael G. en

Grado:

I drove the truck roughly 20 miles. I put $20 in fuel in it at the pump next to uhaul. Gauge did not move. Reported it and showed them, yet I'm still charged $17 in fuel. Unacceptable.....

James M. en

Grado:

Your General manager Ms. N. Cooper was amazing! Her customer service was first class! I'm not looking forward to moving again anytime soon but, I will recommend all my friends to only use her store!

Damian H. en

Grado:

El cliente no dejó un comentario.

carol b. en

Grado:

Your location needs better parking and additional workers. Two people is not enough to help the amount of people you serve

Malachi S. en

Grado:

The Dollie lock had already been broken upon opening the door. Location has bad service making the app online check in and check out long and difficult. Ended up going inside and then they said they couldn’t check me in because I had already started the check in process on my phone. If location had WiFi experience would have been better. Also, I wish the app allowed me to upload pics because my app wasn’t working on location and I couldn’t save the pictures needed for check out process.

CHUKWUMA O. en

Grado:

Nothing much to comment again.

michael c. en

Grado:

I really think the dumpster should be available. I get that people use it to dump their whole unit in it...watch them. Otherwise, thank you all for your generous help!

Gia H. en

Grado:

Thanks for your great service

john m. en

Grado:

El cliente no dejó un comentario.

Carla C. en

Grado:

El cliente no dejó un comentario.

Alexandra s. en

Grado:

Ive had to rent a uhaul 3 times in the past month. I really disagree with the employees using their personal phone to take a pic of the customers id. Which supposedly doesn't go to their phone. If that employee happens to know how to hack then, yes they can get any id from thier own phone, but through uhaul program. 2nd the first 2 times i rented i had to have i think one phone number other then mine. Last time ive rented i had to have 2 extra numbers. Well if i was a single mom that just moved and didn't know anyone then well how am i to provide 2nd or 3rd # to get a uhaul?U guys are making it difficault for somone to rent that is in need. I would think u can use an out of state # ? Which i expressed those feelings to the tall male red head at rainbow location and he didnt say if u could use an out of state number or does it have to be local? No he just says its policy. Of corse its policy.but are there ways to rent in that situation? He seemed to be no help. Didn't care to respond to my concerns but with "its policy."

Anthony W. en

Grado:

Thank you, I will be back

Marva z. en

Grado:

El cliente no dejó un comentario.

Philip Y. en

Grado:

Neisha and her team were all very competent, friendly and accomodating. The facility feels safe and clean and I have nothing but confidence when spending time and money at this facility.

Stefan S. en

Grado:

El cliente no dejó un comentario.

Yosbel c. en

Grado:

10

Danica E. en

Grado:

When I tried to return my U-Haul during closed hours on the U-Haul website the website was not working and I was left not knowing what to do because I couldn’t return my uhaul online. Ruined the whole Experience for me and will never do it again

Kelsey C. en

Grado:

Great customer service

Hector R. en

Grado:

All employees are extremely well versed in what customer service really means. Thanks

Hector R. en

Grado:

All employees were well versed in what customer service really means, thanks.

Cal P. en

Grado:

Drop off was worst experience ever! U-Haul directed me to a different location, lock box was vandalized, I called for help n got the runaround! Getting no real emergent help from the emergency line they shunted me off to Customer Service, which was worse n they blamed me twice for snafu when clearly it was your fault. AND I did a favor reporting the bad key drop..... Totally frustrated I found via google next closest drop off and dropped truck off And then the bastards have the audacity to hack me another $5 bucks on final reciept, without an explanation. Truck was clean, and refilled to proper level, WTF? You guys really suck!

Henry E. en

Grado:

Awesome

Jenise J. en

Grado:

El cliente no dejó un comentario.

Patrice S. en

Grado:

El cliente no dejó un comentario.

ruth h. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

Friendly, informative, helpful and accommodating.

Carl W. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

Brand new van only 1200 miles on it. Staff is friendly and helpful. This is my second rental from this location and I would rent there again

Tony B. en

Grado:

No comment

alfonso d. en

Grado:

The system to tight the tires needs some oil or grease cuz not working smooth

james s. en

Grado:

El cliente no dejó un comentario.

Carla C. en

Grado:

El cliente no dejó un comentario.

Andrew K. en

Grado:

El cliente no dejó un comentario.

randy m. en

Grado:

Don't Lie! I am NOT satisfied with Corporate U-Haul. They said they would refund $47 and NEVER did. So sad as many of my family and friends will know about my experience.

debbie r. en

Grado:

Amazing and friendly !!!!

pamela C. en

Grado:

We truly enjoyed our experience with U-Haul. The Coopers!!

Judy E. en

Grado:

El cliente no dejó un comentario.

Jay Z. en

Grado:

The online reservation was promising, but failed overall. Van was not accessible. Employee had to bring it to the front, so whether I wanted to or not, I had to go into the office. I was not aware that I would need to have a contact answer the phone at pickup. My contacts were all working and it is a major inconvenience to have to text my contact and tell them to answer a call from uhaul. Very disappointed overall and I will take my business elsewhere next time.

Edmond C. en

Grado:

El cliente no dejó un comentario.

Linda C. en

Grado:

El cliente no dejó un comentario.

nancy b. en

Grado:

Great job, very efficient system.

AMANDA M. en

Grado:

El cliente no dejó un comentario.

patricia p. en

Grado:

Thank you!

laneesha p. en

Grado:

I had really great customer service and they took care of me right away. The van I rented was in excellent condition, very clean, very nice, wasn't dirty, and the air conditioning worked lol. I will most definitely use this place again and recommend to friends and also family.

richard k. en

Grado:

Excellent experience

Monica A. en

Grado:

Staff was really nice..rental went smoothly.

will b. en

Grado:

Keep a better selection of vehickes

Mark B. en

Grado:

El cliente no dejó un comentario.

kathleen c. en

Grado:

Very friendly

Alisha W. en

Grado:

El cliente no dejó un comentario.

Steve C. en

Grado:

El cliente no dejó un comentario.

doug s. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

El cliente no dejó un comentario.

nancy a. en

Grado:

By far, this has been the best moving experience I have had with UHaul. Personnel was so swift and helpful with everything. Will be choosing UHaul for future moves without a doubt.

Zaneta P. en

Grado:

Make sure the correct gas and mileage are documented.

nancy a. en

Grado:

Staff was not only beyond amazing, but they made my move so easy. I can tell this is such a great environment to work in. Every single employee, including the Manager, went out of their way to ensure that I was satisfied with services UHaul offers. Incredible!!!

khloe s. en

Grado:

El cliente no dejó un comentario.

JEFF B. en

Grado:

The staff provided EXCELLENT service! EXCELLENT!! (And with a smile!)

Shannon J. en

Grado:

They are always amazing

Laura S. en

Grado:

.

Elida D. en

Grado:

El cliente no dejó un comentario.

kelvin d. en

Grado:

Gasoline wasn’t accurate.

Peder S. en

Grado:

Just continue what you are doing, excellent service!

kim b. en

Grado:

El cliente no dejó un comentario.

Hansi A D. en

Grado:

the only problem I encountered was not enough parking in the front of the building. Otherwise my experience was excellent

ROGER BROOKS C. en

Grado:

Staff was fantastic!!!!

luz R. en

Grado:

Thank you very much for your kind and consideration. God bless.

heather s. en

Grado:

Very swift, polite, and helpful

DENICE H. en

Grado:

My unit was broken into from the next unit and Uhaul said they would be closing off the two units but did not . They could still reach over and take items from my unit.

Ruthann Z. en

Grado:

The staff was absolutely friendly & extremely helpful! This was extremely welcomed in an already high stress situation.

kenneth f. en

Grado:

The grounds and storage units were clean. I felt my stuff was safe!

shana d. en

Grado:

I only hated that you guys called so much when I was behind on my bill, sent letters and called my back up friend, way to much very embarrassing. I know I was behind no need to call them and let them

Christine E. en

Grado:

Staff was very professional and accommodating. When the information from the 800 Customer Line was not correct, the Staff accommodated my needs. Hats off! Moving is so stressful, it was nice :-)

dwayne b. en

Grado:

Great fast service had me in and out with a unit in kno time

carol h. en

Grado:

The employees that work at this facility are very helpful and professional

jenia t. en

Grado:

Good service

Neil S. en

Grado:

AOK

Hull M. en

Grado:

The staff at the Rainbow location in Las Vegas were excellent and very professional. The Los Angeles Vermont location was also very professional and knowledgeable.

John R. en

Grado:

Very efficient

LAJEANNE D. en

Grado:

very nice staff

valerie f. en

Grado:

Very good experience!!!

Sharon J. en

Grado:

It took forever for someone to be available to talk with me but once they were able the service was great

Rhonda V. en

Grado:

Staff at this location was very professional and courteous. Would definitely recommend them and use them again.

David V. en

Grado:

Total experience was great

alioht c. en

Grado:

Great knowledgeable and friendly staff. And affordable prices for the square footage you get. I would definitely recommend this facility.

MARGARITA B. en

Grado:

Everyone in the office at this location was always friendly and accommodating. I would recommend highly.

Regina S. en

Grado:

They messed up bad twice, it was a complete disaster someone needs too come in and train that whole staff been dealing with this storage over 10 years ,never ever again

Raymond P. en

Grado:

I will be back if I need to store if I need to and rent trucks when I need it , thanks

Eric B. en

Grado:

Local truck rentals could be more affordable. Daily rent is good , but mileage sucks.

ELISHA R. en

Grado:

EXCELLENT.

diana t. en

Grado:

The employs at this U-Haul storage facility were great! They showed me all the different sizes and I wasn’t sure which one I needed, they were very patient. They accommodate my needs and were helpful

randy j. en

Grado:

Great customer service and understanding.

Daniel P. en

Grado:

Unbelievable service, excellent workforce here, always courteous, ready to assist, and just a delight to talk too, very nice people!

Alina S. en

Grado:

The manager Neisha was very nice and always has a smile on her face when a customer walks in and always greet's them like they are part of the family.

loretta w. en

Grado:

the crew there was wonderful

Philip Y. en

Grado:

I reserved two 10'x30' units at Rainbow, but when I pulled up to unload my two 26' trucks, I was told they overbooked and only had one left for me. Issue was resolved with VIP compensation. Well done.

SARAH B. en

Grado:

n/a

KEATON R. en

Grado:

I had reserve a 5x10 and they gave it to someone else. They took 30 min to even come unlock the unit so we could see it. So we took our business elsewhere

brenda m. en

Grado:

Every staff member that worked with me was very friendly and professional. the unit was what we needed when we needed it. Rented a truck also 2 different times, were clean and helpful. Very happy,

KEN OR ROBERTA H. en

Grado:

Friendly staff.

glen s. en

Grado:

N/A

Kevin T. en

Grado:

ty

samantha d. en

Grado:

We were not able to move in to our home when planned. They made this part of our move so easy. The employees are smart, friendly, & accommodating. They had a smile & solution for everything. Thanks!

samson b. en

Grado:

Staff was excellent and very helpful in all areas and very polite

Alexandra S. en

Grado:

Very good service. Just wish when picking up a uhaul to move long distance. Staff should advise to read the insurance. I thought i would get compensated for my soaked matress and box springs, but no.

rick r. en

Grado:

Very safe & secure. Carts always available. I would use again

jesus a. en

Grado:

Exelent customer service and employees