Carmen was efficient and a pleasure to deal with. Great service!Gregory H.
Customer Reviews for U-Haul Moving & Storage at Queens Ave
Victoria, BC V8T1M1
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Carmen Fisher is infinitely knowledgeable, always helpful. The facility is well laid out, at least for relatively small-quantity storage, clean, well lit, secure, and heated.Harry S. | First Impressions
El cliente no dejó un comentario.Yu-Chien H.
Nothing at all! One of only 2 locations in area I will ever go.Erik P.
Picked up van with 7/8 tank but it was not noted as such, told to return it full, since it was processed/taken as such on pickup form already submitted. Returned it full ($24), but did not receive credit for 1/8 tank. Not fair!ALAN M.
El cliente no dejó un comentario.LORNA K.
The gentleman that I dealt with was amazing. You are lucky to have him on your staff. Gracias.robert A. | Overall Experience
This location was beyond what was expected. Very clean, private washroom, quick elevator, well lit. The morning staff Carmen was very helpful for me with finding not only a storage unit but a truck as well in a time where most places were at capacity. Thank you! A+JOSEF H. | Overall Experience
Excellent customer service, the team went above and beyond to help us with a dolly.Jen R.
El cliente no dejó un comentario.Lina Tiemi N.
El cliente no dejó un comentario.Margaret B.
El cliente no dejó un comentario.Boris M.
The van was clean but the right signal light didn't work properly. They should have checked before renting it out. Also the rental location is a bit sketchy.Linda L.
I would not recommend it to a friend because it has basically been taken over by drug addicts and homeless people and I no longer feel like it a safe or clean facility and I do kot feel comfortable being there by myself or by myself with my kids. I am constantly worried about my car being broken into or damaged out front. I have also not felt co mfortable using the washroom in a long time. There is a huge homeless/addict population outside because of the proximity to a street church across the street and the shelter on the corner. The number of people using these places has increased exponentially due to covid. Neighboring businesses have hired security to try and maintain order. Uhaul has not. The staff there are too busy to manage the problems they are facing outside and inside the facility as a result. They cannot be every where all the time. They are also facing dangerous situations they have not had to before. Uhaul needs to hire more staff, pay for more staff to be on at same time or hire security. The problems they are facing here are very real, and serious. How irresponsible of Uhaul to ignore it! Rented lockers since 2015....multiple lockers....same location...able to adequately compare service and how things have changed.Cynthia P. | Overall Experience
El cliente no dejó un comentario.Mathew L.
After past experiences with uhaul not having our vehicle available after we made a reservation, it was nice to have things go so smoothly.Daniel D.
El cliente no dejó un comentario.chemistry c. | Overall Experience
Friendly and down-to-earth people and personable. As well, efficient and flexible!ray B.
El cliente no dejó un comentario.Joanna F.
El cliente no dejó un comentario.Fernando P.
Fantastic service, wish I could always rent from this location!David S.
El cliente no dejó un comentario.Miriam W.
Carmen and her team are amazing and have been so kind and lovely. Both the staff members I have had the pleasure of working with have been nothing short of amazing.elizabeth m. | First Impressions
This is the most functional UHaul location in Victoria.John M.
El cliente no dejó un comentario.Jasmin W.
Everything was excellent. Great staff!David S.
Fantastic staffEric E. | Overall Experience
El cliente no dejó un comentario.Taranjeet S.
Great experience with Carmen FisherJed N.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Johnathan M.
The return app didn't work easily. It kept asking to upload 2 photos but they already showed uploaded. Then I could not get to step 4 of the return process so I called uhaul. There is a 92 minute wait. I dropped the keys and asked to call back to clear up the return. I did every5i was instructed to do. Jerry weber. Contract 82605887Jerry W.
El cliente no dejó un comentario.Ammine A.
El cliente no dejó un comentario.alexandra kathleen d. | Overall Experience
Wonderful service, even while understaffed!FRANKIE S.
Not much, keep the same knowledgeable, staffEfrian L.
The staff there are all excellent Friendly and efficientJohn J.
Thank you so much for your service! Your staff went above and beyond! â¤naomi S.
Colleen is very friendly and helpful.Aspen B.
Nothing to improve. The location is wonderful.Erik P.
Access to the storage was easy and very friendly staff.CARLOS EDUARDO D. | Overall Experience
The customer service from the staff on site was wonderful. The online reservation for uhaul created some problems, the staff at the U-Haul location (I believe her name was Chloe) helped me sort the problems created from the online reservation system. The staff were very kind and helpful, and provided very detailed and useful advice. The online reservation method has some bugs that should be addressed though.Sultana M.
Staff at this location are an absolute pleasure to deal with, they are friendly, thorough, efficient and professional. I will never use Topaz Road location again after going to Queens Avenue.Stephen C.
El cliente no dejó un comentario.Allison C. | Overall Experience
Quick and easy Great customer serviceZoe F.
Keep being the best U Haul outlet in Victoria - pleasant and efficient service, wonderful people who know how to look after their clients and equipment that is new and in good shape. Keeps me coming back!! RobRobert E.
Our experience was great! Nothing to improveBronson C.
Employees were very pleasant and helpful.Janice L.
El cliente no dejó un comentario.Mark B.
Everything was satisfactory and pleasantLeonard T.
COULD NOT BE BETTER!!!Russell F.
The manager and staff are extremely friendly and helpful. The location is tight near downtown but quite downtown so convienant. It is well maintained and kept cleanScott L. | Overall Experience
El cliente no dejó un comentario.KYREN S.
They had what I needed and it was inexpensive to rent for the afternoon. Bought some boxes as well. Good service, pleasant experience. I would recommend.DOUGLAS G.
El cliente no dejó un comentario.Marion C. | Overall Experience
No one was available to help when we arrived for pick-up. There was an ad-hoc sign on the door saying someone would be back in 5 minutes, however it was much longer. We then got trapped in the storefront as a friend left, we entered thinking it was open, then the door closed and we were stuck in the store without an employee there. Uhaul cancelled my truck rental twice. Once without informing me, the second time with informing me. This is unacceptable! If i would not have check my account a few days prior, I would have had no idea Uhaul cancelled my reservation and I would have been stuck without a moving van on moving day. Brutal service from the start to finish of my rental journey with Uhaul. I would not recommend this to anyone.Taryn H.
Don't have the customer back out of the tight inside spot to the street on pick up. Almost hit another customer vehicleJohn T.
Carmen is always a delight to deal. My favourite UHaul location on the island to deal with!Daniel W.
Staff at the Queens Ave office were always very helpful.Jeremiah F. | Overall Experience
El cliente no dejó un comentario.Vincent M.
The staff where greatDavid D.
El cliente no dejó un comentario.Tyrell C.
El cliente no dejó un comentario.Louis O. | Overall Experience
the person at the counter was excellent and very supportive. Gracias.Ahmed A. | First Impressions
El cliente no dejó un comentario.Russell H. | First Impressions
Lori did an excellent job handling a few difficult situation before serving us, and as we were dropping off our rental van, all by herself. We really appreciated her professional demeanour, and her thoroughness in getting our van ready to go.Aidan M.
Carmen is a lovely lady she is why I come back honestly she treats me fairly meens a lot to Mejames h. | First Impressions
The storage facility is old. I was forced to buy a UHaul lock, the sign up system is outdated, the elevator is too small, there is no parking, staff are up and down you never know their mood. The location made a huge mistake and id not reserve my locker when I booked and confirmed twice. Then I was given another locker very begrudgingly. I was then reminded incessantly that the locker they gave me was only temporary and I should move out. So I did . I will never use Uhaul storage again!Maime H. | Overall Experience
El cliente no dejó un comentario.Silvia S. | Overall Experience
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.James R.
Made a mistake when trying to drop off my rented cargo van - called the 1-800 number and they were super nice and left a note for the Queens location, who didn't charge me extra for not checking out properly. Really appreciated that. My friend groups go to location.Mira F.
Both agents, Nevell and Lori were friendly and helpful. GraciasDonald B.
El cliente no dejó un comentario.Timothy P.
Colleen was just the best!Benjamin V.
Colleen was very helpful, friendly and professional.LESLEY V.
I found out that the roof of the car had scratches but they were telling me that there is no scratch on the roof. It could be a disaster since the roof is not covered by the insurance.Meysam S.
The ladies were great!Joel P.
I have been a long time uhaul customer and this was the best l experience I have ever had.William S.
Great storage facility. Would use it again.Sylvian B. | Overall Experience
The van was clean, well maintained, and easy to drive. I will definitely turn to uhaul for my future rental needs.Ross B.
El cliente no dejó un comentario.Connie M. | Overall Experience
Carmen runs a "tight ship". She and her team do a first rate job. No hesitations in recommeding them.George F. | Online Move In
El cliente no dejó un comentario.Daniel M.
Carmen was great to deal with. Friendly, efficient and really helpful.Tire S. | Overall Experience
Thank you for the awesome customer service.David T.
U-Hall accommodated me with a van right away, there was no wait period. Thank you, U-HallRoderick M.
No dolly available which was very inconvenient for my moveHEATHER J.
This was my first time using U Haul storage and I am glad I did. The entire experience was stress free, and convenient. The staff were professional, friendly and very accommodating to all my needs. I highly recommend this location! I will definitely be using them in the future for all my moving/storage needs. Thank you so much for making my experience a positive one.Monica R. | Overall Experience
El cliente no dejó un comentario.Catherine M.
Colleen, Carmen and Neville each and all have been phenomenal to engage with. As for the UHaul app or IT systems, they need modernisation. Key parts of my fuller reservation (i.e iorder of truck insurance and dolly and the locker) became removed on various dsys in advance of the truck pick up, resulting in my having to make 5 separate phone calls to the storage site and one to UHaul traffic office to sort out the glitches. UHaul system glitches also resulted in 1-hour of time being expended upon arrival at the storage facility just to check in and complete paperwork. It is only the patience and professionalism of the staff that made the process bearable. Total good to the staff and bad to UHaul.Thomas E. | First Impressions
Mobile check-in didn't work. Had to have employee dispatch me, and it took over half an hour. Employee was very helpful, but overall check-in not as convenient as possible.Rebecca N.
Very fast and smooth check-out and check-in procedure. The agent was very helpful, kind, and courteous.Mike D.
Location is close to DT and the staff are helpful.Justin J.
Excellent service, reasonable rate.Jocelyn G.
I have worked in car rental for 17 years and this was the best van rental experience I have ever seen. Congratulations to the team that created your processes!!James A.
My Contact (Neville) was friendly and helpful.The rental from this location was easy. Happy customerRichard A.
Carmen is great - I come in once a year, never remembering our codes etc. and she remembers our locker number off by heart. She is very helpful with any questions we have when we come.Michelle A.
Friendly and personable staff, got my van right away. Well run establishment with great staff!Daniel W.
Assure that other locations are providing the same level of friendly, warm, respectful and professional service at their locations. Replicate the person who helped and provided me the service.Tarsam B.
El cliente no dejó un comentario.Laine D.
Above and beyond customer service. They made it so much easier and pleasant to get my errands done.Leslie L.
very positive rental experience, two times within a weekDon W.
El cliente no dejó un comentario.Stojan P.
It was a dark and stormy moving day from Vancouver to the island. We were many hours into our move already but Neville at the storage facility was a friendly face waiting for us when we arrived. He got us through the paperwork quickly and showed us everything we needed to know. It was a great experience to cap off a long moving day!Dustin S. | First Impressions
Carmen was super efficient and organized . Everything worked out perfectly. ¡Gracias!Diane D.
Honestly can't think of any need for improvement....overall a very satisfying, professional and courteous transactionDonald J.
Facility and staff are great, location hampered by location to bottle depot and mustard seed. Glad we could park our car inside the garage entry.Peter H.
El cliente no dejó un comentario.Donald W.
Very courteous and friendly. Gave great suggestions on products like forearm lifting straps. Will return to this store.Yves S.
We reserved a van on-line approximately 1 week in advance, and were sent an email confirming a pick up location in Langford. When we arrived at the pick up location, we were advised there was no van available and that they hadn't had a u-haul van to rent for years. We were given a central booking telephone number to call. The man who helped us was very knowledgeable, calm and helpful. He indicated that we had been sent an email and a text about the change in pick up location. Nope. Regardless, he arranged another van rental for us which was probably difficult as it was November 29/30 time period and demand would be high. We had to drive into Victoria to pick up the van we needed and we just made it there before the 5:00 closing time. The van was clean and ready despite the last minute nature of the reservation for that specific location. The rest of the rental was uneventful and we returned the van 24 hours later.Douglas W.
Very helpful and welcoming staffKevin C. | First Impressions
Thank you Carmen and Colleen for being so attentive and helpful.Richard B.
Great service, friendly and capable staff allowed for 2 days of flexibility to move 2 House holds. I have used U Haul for years and will continue to use them in the future! G Denman Victoria BCGeoffrey D.
The staff was very helpful and considerate. Excellent service, very professional, would recommend to everyone to choose them over others.Berat S.
El cliente no dejó un comentario.Bradley W.
Great customer service! My rental vehicle was clean and waiting for me ... amazing customer care! Gracias.Christopher C.
I had a very pleasant experience with U-Haul.Carol T.
El cliente no dejó un comentario.vivian H.
I recommend this smaller location: staff and service was fast and friendly. They sell moving supplies and equipment rentals, eg dollies and carts. They offer storage units, as well. The location is across the street from a bottle return depot and food bank/ drop-in centre. Be aware of your surroundings and it's OK. Staff were very helpful, provided valuable information.Chad D.
El cliente no dejó un comentario.Sandu S.
El cliente no dejó un comentario.Keith G.
El cliente no dejó un comentario.harvey K.
Very helpful and courteous staff.David J.
A much better experience than "Topaz" location (which didn't have the vehicle I reserved when I arrived) I even got a call from them the night before to confirm my reservation. Great experience!Jonathan S.
El cliente no dejó un comentario.Marketa V. | First Impressions
Colleen was wonderful!BRITTANY S.
El cliente no dejó un comentario.Ian C.
Carmen Fisher was fantastic in helping sort out the space we needed and introducing us to the facility. She made the experience as good as moving can be.Ian C. | Online Move In
El cliente no dejó un comentario.Charles O. | First Impressions
Carmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.Functionfox L. | First Impressions
youre doing fineMichael H. | First Impressions
Very helpful and friendly staff.Chad G. | First Impressions
Servicios adicionales en esta ubicación
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