COULD NOT BE BETTER!!!Russell F.
Customer Reviews for U-Haul Moving & Storage at Queens Ave
Victoria, BC V8T1M1
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The manager and staff are extremely friendly and helpful. The location is tight near downtown but quite downtown so convienant. It is well maintained and kept cleanScott L. | Overall Experience
El cliente no dejó un comentario.KYREN S.
They had what I needed and it was inexpensive to rent for the afternoon. Bought some boxes as well. Good service, pleasant experience. I would recommend.DOUGLAS G.
El cliente no dejó un comentario.Marion C. | Overall Experience
No one was available to help when we arrived for pick-up. There was an ad-hoc sign on the door saying someone would be back in 5 minutes, however it was much longer. We then got trapped in the storefront as a friend left, we entered thinking it was open, then the door closed and we were stuck in the store without an employee there. Uhaul cancelled my truck rental twice. Once without informing me, the second time with informing me. This is unacceptable! If i would not have check my account a few days prior, I would have had no idea Uhaul cancelled my reservation and I would have been stuck without a moving van on moving day. Brutal service from the start to finish of my rental journey with Uhaul. I would not recommend this to anyone.Taryn H.
Don't have the customer back out of the tight inside spot to the street on pick up. Almost hit another customer vehicleJohn T.
Carmen is always a delight to deal. My favourite UHaul location on the island to deal with!Daniel W.
Staff at the Queens Ave office were always very helpful.Jeremiah F. | Overall Experience
El cliente no dejó un comentario.Vincent M.
The staff where greatDavid D.
El cliente no dejó un comentario.Tyrell C.
El cliente no dejó un comentario.Louis O. | Overall Experience
the person at the counter was excellent and very supportive. Gracias.Ahmed A. | First Impressions
El cliente no dejó un comentario.Russell H. | First Impressions
Lori did an excellent job handling a few difficult situation before serving us, and as we were dropping off our rental van, all by herself. We really appreciated her professional demeanour, and her thoroughness in getting our van ready to go.Aidan M.
Carmen is a lovely lady she is why I come back honestly she treats me fairly meens a lot to Mejames h. | First Impressions
The storage facility is old. I was forced to buy a UHaul lock, the sign up system is outdated, the elevator is too small, there is no parking, staff are up and down you never know their mood. The location made a huge mistake and id not reserve my locker when I booked and confirmed twice. Then I was given another locker very begrudgingly. I was then reminded incessantly that the locker they gave me was only temporary and I should move out. So I did . I will never use Uhaul storage again!Maime H. | Overall Experience
El cliente no dejó un comentario.Silvia S. | Overall Experience
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.James R.
Made a mistake when trying to drop off my rented cargo van - called the 1-800 number and they were super nice and left a note for the Queens location, who didn't charge me extra for not checking out properly. Really appreciated that. My friend groups go to location.Mira F.
Both agents, Nevell and Lori were friendly and helpful. GraciasDonald B.
El cliente no dejó un comentario.Timothy P.
Colleen was just the best!Benjamin V.
Colleen was very helpful, friendly and professional.LESLEY V.
I found out that the roof of the car had scratches but they were telling me that there is no scratch on the roof. It could be a disaster since the roof is not covered by the insurance.Meysam S.
The ladies were great!Joel P.
I have been a long time uhaul customer and this was the best l experience I have ever had.William S.
Great storage facility. Would use it again.Sylvian B. | Overall Experience
The van was clean, well maintained, and easy to drive. I will definitely turn to uhaul for my future rental needs.Ross B.
El cliente no dejó un comentario.Connie M. | Overall Experience
Carmen runs a "tight ship". She and her team do a first rate job. No hesitations in recommeding them.George F. | Online Move In
El cliente no dejó un comentario.Daniel M.
Carmen was great to deal with. Friendly, efficient and really helpful.Tire S. | Overall Experience
Thank you for the awesome customer service.David T.
U-Hall accommodated me with a van right away, there was no wait period. Thank you, U-HallRoderick M.
No dolly available which was very inconvenient for my moveHEATHER J.
Very helpful and hands on staff. Keep up the good work!ANDREW S. | Overall Experience
This was my first time using U Haul storage and I am glad I did. The entire experience was stress free, and convenient. The staff were professional, friendly and very accommodating to all my needs. I highly recommend this location! I will definitely be using them in the future for all my moving/storage needs. Thank you so much for making my experience a positive one.Monica R. | Overall Experience
El cliente no dejó un comentario.Catherine M.
El cliente no dejó un comentario.Diana and or Rob L. | Overall Experience
Colleen, Carmen and Neville each and all have been phenomenal to engage with. As for the UHaul app or IT systems, they need modernisation. Key parts of my fuller reservation (i.e iorder of truck insurance and dolly and the locker) became removed on various dsys in advance of the truck pick up, resulting in my having to make 5 separate phone calls to the storage site and one to UHaul traffic office to sort out the glitches. UHaul system glitches also resulted in 1-hour of time being expended upon arrival at the storage facility just to check in and complete paperwork. It is only the patience and professionalism of the staff that made the process bearable. Total good to the staff and bad to UHaul.Thomas E. | First Impressions
Mobile check-in didn't work. Had to have employee dispatch me, and it took over half an hour. Employee was very helpful, but overall check-in not as convenient as possible.Rebecca N.
Very fast and smooth check-out and check-in procedure. The agent was very helpful, kind, and courteous.Mike D.
I've used the services before and will continue to use them as I need because I'm very satisfied with everything.Sarah S. | Overall Experience
Location is close to DT and the staff are helpful.Justin J.
Excellent service, reasonable rate.Jocelyn G.
I have worked in car rental for 17 years and this was the best van rental experience I have ever seen. Congratulations to the team that created your processes!!James A.
My Contact (Neville) was friendly and helpful.The rental from this location was easy. Happy customerRichard A.
Carmen is great - I come in once a year, never remembering our codes etc. and she remembers our locker number off by heart. She is very helpful with any questions we have when we come.Michelle A.
El cliente no dejó un comentario.Liam M. | Overall Experience
Friendly and personable staff, got my van right away. Well run establishment with great staff!Daniel W.
Assure that other locations are providing the same level of friendly, warm, respectful and professional service at their locations. Replicate the person who helped and provided me the service.Tarsam B.
El cliente no dejó un comentario.Laine D.
Above and beyond customer service. They made it so much easier and pleasant to get my errands done.Leslie L.
very positive rental experience, two times within a weekDon W.
El cliente no dejó un comentario.Stojan P.
It was a dark and stormy moving day from Vancouver to the island. We were many hours into our move already but Neville at the storage facility was a friendly face waiting for us when we arrived. He got us through the paperwork quickly and showed us everything we needed to know. It was a great experience to cap off a long moving day!Dustin S. | First Impressions
Carmen was super efficient and organized . Everything worked out perfectly. ¡Gracias!Diane D.
Honestly can't think of any need for improvement....overall a very satisfying, professional and courteous transactionDonald J.
Facility and staff are great, location hampered by location to bottle depot and mustard seed. Glad we could park our car inside the garage entry.Peter H.
El cliente no dejó un comentario.Donald W.
The staff was always friendly and helpful. Always went above there requirements to be helpful and friendly.Josh W. | Overall Experience
Very courteous and friendly. Gave great suggestions on products like forearm lifting straps. Will return to this store.Yves S.
We reserved a van on-line approximately 1 week in advance, and were sent an email confirming a pick up location in Langford. When we arrived at the pick up location, we were advised there was no van available and that they hadn't had a u-haul van to rent for years. We were given a central booking telephone number to call. The man who helped us was very knowledgeable, calm and helpful. He indicated that we had been sent an email and a text about the change in pick up location. Nope. Regardless, he arranged another van rental for us which was probably difficult as it was November 29/30 time period and demand would be high. We had to drive into Victoria to pick up the van we needed and we just made it there before the 5:00 closing time. The van was clean and ready despite the last minute nature of the reservation for that specific location. The rest of the rental was uneventful and we returned the van 24 hours later.Douglas W.
El cliente no dejó un comentario.Susyn C. | Overall Experience
Very helpful and welcoming staffKevin C. | First Impressions
All of the folks here are so kind, understanding and helpful! They deserve to be recognized and treated well by the company! Thank you to Carmen for your extra compassion and help! I am truly grateful to be in such good hands here! Sincerely, Joanne KaltenbrunerJoanne K. | First Impressions
Thank you Carmen and Colleen for being so attentive and helpful.Richard B.
Great service, friendly and capable staff allowed for 2 days of flexibility to move 2 House holds. I have used U Haul for years and will continue to use them in the future! G Denman Victoria BCGeoffrey D.
The staff was very helpful and considerate. Excellent service, very professional, would recommend to everyone to choose them over others.Berat S.
El cliente no dejó un comentario.Bradley W.
Great customer service! My rental vehicle was clean and waiting for me ... amazing customer care! Gracias.Christopher C.
I had a very pleasant experience with U-Haul.Carol T.
El cliente no dejó un comentario.vivian H.
I recommend this smaller location: staff and service was fast and friendly. They sell moving supplies and equipment rentals, eg dollies and carts. They offer storage units, as well. The location is across the street from a bottle return depot and food bank/ drop-in centre. Be aware of your surroundings and it's OK. Staff were very helpful, provided valuable information.Chad D.
El cliente no dejó un comentario.Sandu S.
Very friendly and helpful staff. A very positive experience.Jim R. | Overall Experience
El cliente no dejó un comentario.Keith G.
El cliente no dejó un comentario.harvey K.
Very helpful and courteous staff.David J.
A much better experience than "Topaz" location (which didn't have the vehicle I reserved when I arrived) I even got a call from them the night before to confirm my reservation. Great experience!Jonathan S.
El cliente no dejó un comentario.Marketa V. | First Impressions
Colleen was wonderful!BRITTANY S.
El cliente no dejó un comentario.Ian C.
Carmen is amazing, we started off frustrated as we had booked a larger, ground floor space at the other location. Carmen so helped to make it a positive outcome, so thankful she was there to turn the frustrating situation around!Christian D. | Overall Experience
El cliente no dejó un comentario.stuart s. | Overall Experience
Great staff very clean facilitysusan s. | Overall Experience
Carmen Fisher was fantastic in helping sort out the space we needed and introducing us to the facility. She made the experience as good as moving can be.Ian C. | Online Move In
El cliente no dejó un comentario.Anthony R.
The gentleman who helped us is very accommodating and thorough in giving directions.ANDREW S. | First Impressions
El cliente no dejó un comentario.Gordon V.
El cliente no dejó un comentario.Sandu S.
El cliente no dejó un comentario.Pooneh S.
I rarely give comments but Allison was very friendly and professional, and the whole process was 1,000 times better than using the online option!!!Clive J.
Nice people, and a clean space. I would rent a storage locker here again.jessica s. | Overall Experience
Staff was fantastic to work with!Bridget D. | Overall Experience
El cliente no dejó un comentario.Philip M.
Will use U-Haul again as the staff were both friendly and helpful.francis c. | First Impressions
El cliente no dejó un comentario.Michael C.
the person working behind the till was efficient and friendly a most excellent experienceJohn J.
Very helpful when picking up and dropping off. I've been dealing with so many rude people lately, that I really appreciated the staff at this location. They're we're delightful.Colleen F.
We had an amazing experience. Booked for two days (just in case), but had to wait 20 minutes at pickup because the keys weren't on site, so they gave us the second day free! Now that's good customer service. All round fantastic experience and brand new 9' van as well.Alison H.
Had a wonderful experience. Difficult to see how Queens Ave location could make it better. I was very happy.Rodney Y.
It was a training situation, so I understand communication was strained and I still feel uncomfortable how I was dealt with and talked to.Marina H.
I was checked in & out quickly, rented van was brand new and in perfect condition. Will definetly deal with this location again!Kenneth A.
The staff at this site is great! So helpful and friendly. From booking to pick up to drop off, all was great. Would definitely rent from here again.Bartolome L.
The Manager at this location is FANTASTICDavid E. | Overall Experience
El cliente no dejó un comentario.Gail P. | Overall Experience
The employee who was there should not have been working alone, because she was brand new and obviously had no idea what to do. It took us 36 minutes to get our rental van.Emily D.
Worker was on their personal phone taking a personal phone call while I was waiting to check out. I have rented before and never were they not sure who I was but had to call a friend to verify I am real...? While I was also waiting to check out, in the middle of my check out they helped someone else. I was in a rush and overly disappointed. I usually love this uhaul place.CHLOE B.
El cliente no dejó un comentario.Shirley A. | Overall Experience
we are very pleaseed to do buisness with this locationAdrian Patricia K. | Overall Experience
The lady at the counter was so kind and easy to talk to. An excellent rental experience.DELORIS D.
thank you for all of your helpmanon e. | First Impressions
just thank you for your service!Walter (Allen) Z. | Overall Experience
El cliente no dejó un comentario.Michael M.
Carmen was excellent in trying to provide the best and safest customer service. You can't find a better professional helpful group as Carmen and the others we met in our time with U-Haul. Thank you. Wayne and LindaWAYNE G. | Overall Experience
Carmen and all staff were awesome to deal with; very helpful and very professional.gerald h. | Overall Experience
El cliente no dejó un comentario.Marissa C.
It happens to me everytime there. I always end up having my credit card charged eventough I ALWAYS tell the U-Haul staff that in the end I want to pay by my debit card. It is frustrating, they don't seem to listen to me :o(ROMAN K.
El cliente no dejó un comentario.Krystian G.
El cliente no dejó un comentario.Jesse G.
El cliente no dejó un comentario.Amy C.
El cliente no dejó un comentario.Jennifer A.
You guys need to update your payment system to accept cash or visa debits or something because my credit card wouldn't go through and I had to delay my moving process by over an hour to go get it figured out.Brayden M.
El cliente no dejó un comentario.Maeva G.
Carmen is a real quality team member. I have had poor experiences with other locations, and this was absolutely not the case this time. I really enjoyed talking with her. She is a great face for U-Haul and one of your hidden gems.Sean S.
El cliente no dejó un comentario.STEPHANIE S. | Overall Experience
El cliente no dejó un comentario.daniella K.
Carmen was excellent to deal with!BRAD S. | Overall Experience
El cliente no dejó un comentario.JIM K. | Overall Experience
The woman that checked us in was amazing. So helpful and provided all of the information we needed to comply with the rental agreement. She made our experience great.jenn P.
El cliente no dejó un comentario.Jerald W. | Overall Experience
Excellent service at the point of sale, professional, helpful and friendly staff. However the customer service call center was under staffed, After 40 minutes on hold I gave up. If there was a question on this survey regarding the customer service call center it would have received a very poor rating.STEVE L.
El cliente no dejó un comentario.Giriraj R.
Always a pleasure to deal with staff at this location. Have been a long time customer.Peter H.
El cliente no dejó un comentario.Pablo R.
Love the staffs at this location. Helpful and knowledgeable.HEATHER Q.
Carmen was super helpful and professional.Christian C.
El cliente no dejó un comentario.Alex G.
El cliente no dejó un comentario.Maria V.
El cliente no dejó un comentario.Qian C.
El cliente no dejó un comentario.Charles O. | First Impressions
El cliente no dejó un comentario.Garrett M.
El cliente no dejó un comentario.Shannon M.
Manager Carmen Fisher is the best! She always makes sure the facility is clean, and customers have an excellent experience. I wouldn't go anywhere else because of her great service and care. Thanks Carmen!David K. | Overall Experience
El cliente no dejó un comentario.Werner T. | Overall Experience
Very nice staff, friendly good service.WAYNE G. | First Impressions
El cliente no dejó un comentario.eileen c. | Overall Experience
Time spent was in good nature, they worked with me when I fell behind on my bill. Very friendly staff.Jon W. | Overall Experience
Everyone at this facility is super friendly and helpful! Everything is very clean, and can't beat the location! So convenient!isabela d. | First Impressions
I was very happy using the Queens Ave. U-Haul. Carmen was very accommodating and any interactions with her, or other staff members was always very friendly.Karen I. | Overall Experience
Carmen was so helpful and kind during a difficult move. All the staff at Queens Victoria deserve the highest ratings. I will continue to use this location and Carmen, staff for a smaller long termTammie D. | Overall Experience
Excellent facilities!!! Very efficient and friendly Staff made this a great experience for me.HOLLY G. | Overall Experience
The staff there were super nice and i felt welcomeJacey R. | Overall Experience
Colleen was very friendly and helpful both on the phone and in person.Katherine N. | First Impressions
Great staff and very good location.Caroline M. | First Impressions
The staff are helpful and friendly.Angus T. | Overall Experience
Great service at this U-Haul facility. Will be a repeat customer every spring/summer for student storage.julie b. | Overall Experience
Totally happy with the facility and service.VALERIE B. | Overall Experience
You are really help I’ll to your customers even when they are behind on payments .and you were great at the service and I would also thank you for what you did for me 👍GARY L. | Overall Experience
Great experience, smoothly done !! Awesome keep it up ...Riddhi S. | First Impressions
Great storage facility, great staffIAN W. | Overall Experience
Carmen, Colleen, and, Neville were outstanding!! I would recommend UHaul on Queens to anyone needing storage space Please pass on my regards to the staff Warm regards Annie Erickson 250 588-7055LEE ANN E. | Overall Experience
Carmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.Functionfox L. | First Impressions
Friendly staff. Helped me with what I needed. Then I needed another locker and they instantly went out of their way and got me what I asked for. Really happy. Great service. :)Mike O. | First Impressions
youre doing fineMichael H. | First Impressions
Fantastic customer service, I was given a tour to see all available lockers that were available, service was quick, efficient and staff were super friendly! This is my second time using this facility.Mike K. | First Impressions
Very helpful and friendly staff.Chad G. | First Impressions
Servicios adicionales en esta ubicación
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