Comentarios de los clientes para U-Haul Moving & Storage at Pulaski Hwy

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Pulaski Hwy

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Karen B.
Clasificación:

Make it possible to reach the specific Uhaul location that you got your container from rather than going thru a call center. I didn't give a 4 or 5 star rating because the Parkville, MD location I got my container from did not follow thru with sending me the keys to the lock they said they put on my container before it shipped to Florida OR contact me when they had not received the prepaid label that I emailed to the mgr so he could send vfc the keys. Poor customer service! Fortunately my things arrived okay and the receiving location was able to cut the lock off before it was delivered to me (if it even had one).

Doris M.
Clasificación:

El cliente no dejó un comentario.

LISA C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jasper H.
Clasificación:

Great customer service by cardell.. he was the one who made sure my reservation for my truck was right out front anD went above and beyond To ensure 5 star service. Please give this guy a raise he deserves it I applaud customer service !!!!

KIMBERLY L.
Clasificación:

Excellent

CARLOS D.
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

the only comment I have is the tire air pressure was very low so I had to add air to all tires. It was around 40 and should have been around 80. I noticed the tires were worn, not much tread left.

Chad B.
Clasificación:

Pay attention to the equipment that has been requested and not include incorrect equipment.

Shayla R.
Clasificación:

When I arrived to this location the cashier was hostile. Then he used his personal phone to take a picture of my license. Then when I confronted him about it he was very dismissive. When it was time to return my uhaul the location I picked online was not a drop off location, so I ended up having to take it to another place. Then I later found out I was charged for 229 miles when I only drove approximately 70. This was an overall poor experience from start to finish. Not to mention my reservations were changed multiple times without my permission.

RICHARD F.
Clasificación:

Tires had huge gashes in them. Service came and switched them out

Michelle D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

EVELYN O.
Clasificación:

Continue to provide professional service. Stay safe

Colin B.
Clasificación:

El cliente no dejó un comentario.

DENISE C.
Clasificación:

Provide additional staff for checking. The line was long and there was only (1) associate working the desk

NAtALIE C. | Overall Experience |
Clasificación:

The customer service slightly improved when the female manager was replaced by the current manager.

Elvera J.
Clasificación:

Great customer service.

Lauren G.
Clasificación:

The customer service rep who helped me was very friendly and helpful

Rena H.
Clasificación:

El cliente no dejó un comentario.

SARITA S.
Clasificación:

El cliente no dejó un comentario.

Abbey F.
Clasificación:

El cliente no dejó un comentario.

RONALD T.
Clasificación:

Great customer service and professionalism

katrice S.
Clasificación:

El cliente no dejó un comentario.

rose S.
Clasificación:

El cliente no dejó un comentario.

GABRIELLE P.
Clasificación:

El cliente no dejó un comentario.

John H.
Clasificación:

El cliente no dejó un comentario.

MOUSA A.
Clasificación:

El cliente no dejó un comentario.

Elizabeth T.
Clasificación:

Keep doing what you are doing

Mark G.
Clasificación:

I did not receive furniture or truck dolly.

ETHEL J.
Clasificación:

Had in truck that is specific not reading to fuel

brandon D.
Clasificación:

The company itself needs to have locks instead of latches on the trucks. Someone got into the truck the night before I moved and stole some of my items.

JOSEPH S.
Clasificación:

El cliente no dejó un comentario.

Clifton W.
Clasificación:

More 26' and 20' trucks in fleet. Raymon and the crew are top notch!!!

Gregory E.
Clasificación:

El cliente no dejó un comentario.

thomas S.
Clasificación:

El cliente no dejó un comentario.

Arthur G.
Clasificación:

El cliente no dejó un comentario.

NETZAHUALCOYOTL L.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

Staff were friendly and courteous.

Dan M.
Clasificación:

El cliente no dejó un comentario.

suzanne D.
Clasificación:

El cliente no dejó un comentario.

Pete S.
Clasificación:

El cliente no dejó un comentario.

YANIRA M.
Clasificación:

El cliente no dejó un comentario.

mathew F.
Clasificación:

El cliente no dejó un comentario.

Ryan T.
Clasificación:

El cliente no dejó un comentario.

Jessica G.
Clasificación:

Better communication between your employees and us customers.

Kendra S.
Clasificación:

El cliente no dejó un comentario.

Carl S.
Clasificación:

El cliente no dejó un comentario.

Joshua H.
Clasificación:

El cliente no dejó un comentario.

Maxwell M.
Clasificación:

El cliente no dejó un comentario.

Tina K.
Clasificación:

I did my order online and specified a drop off location apparently if you use the app where you pick the truck up using your phone they change your drop off location which should be stated in the app.

Brandon S.
Clasificación:

When I arrived, I learned that the 20ft truck I reserved was at another location. The gentleman at the counter was very helpful and set me up with a 17ft truck so I didn't have to go to a different location to get a truck. He was very friendly and I really appreciate his assistance.

LOUIS H.
Clasificación:

El cliente no dejó un comentario.

John M B.
Clasificación:

Do more PM's ( Preventive maintenance ) on box trucks....the one I rented needed an alignment and 3 of the tires had chunks of tread missing....

CHARYL G.
Clasificación:

I was surprised to find so many 15' trucks available when I rented one. Find a way to advertise this specific location better. No doubt U-Haul will make more money.

Raven G.
Clasificación:

El cliente no dejó un comentario.

Benjamin N.
Clasificación:

the app kept glitching....it took 45 minutes to get the truck from the time I got there because the app wouldn't work.

CHAD J.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER P.
Clasificación:

Storage was dirty

LESLIE H.
Clasificación:

The mobile check in “couldn't find my location” even though I was standing in the parking lot. Three mobile devices got the same error message (yes location service was on). I had to put on mask gloves and glasses and stand in line for almost an hour. Not good. Not safe.

Stefanie M.
Clasificación:

Friendly and Organized Team!

RENEE G.
Clasificación:

El cliente no dejó un comentario.

christopher p. | Overall Experience |
Clasificación:

There were rodent droppings everywhere

Lynwood K.
Clasificación:

El cliente no dejó un comentario.

SARAH D.
Clasificación:

El cliente no dejó un comentario.

ISIAH N.
Clasificación:

I was charged twice for the truck, when I only had the truck for one rental. I spoke with the young lady that handled my contract and was told that as long as the truck was back before 7:30 the next morning, I would be fine. I returned the truck the same day... please refund me that second charge that was applied to my card...

JOHN J.
Clasificación:

Come to an agreement on prices. When I rented the truck at the location I was told by the staff one price even if I needed the truck longer than the indicated time of return, I would be charged for "one day's rental". Upon return of the vehicle, I was told by another staff member, since I didn't return the truck at the indicated time I was charged "two days rental" . I was too tired and irritated to argue but made a mental note to call uhaul about this and get a decent explanation, especially when I was told one thing at the beginning and told something else at the end!!!

katherine K.
Clasificación:

The truck had a horrible smell and did not look freshly wiped down like all the COVID signs indicated. Other than that, the experience was seamless as always.

Jennifer H. | Overall Experience |
Clasificación:

Since you asked, I'll tell you. Your employees are very friendly and helpful. They are fantastic. But the unit stinks and I felt gross whenever I went in there. That may just be the way it is everywhere, but I'll never want to put my belongings in storage again. The first time I went to retrieve my things, there was a glue trap right in front of the door with a wriggling mouse stuck in the glue, which I then had to dispose of myself, and I couldn't even locate a garbage can, so I had to carry it downstairs in the elevator to the bathroom where I knew there was a garbage can. Maybe that's just the way it has to be, and I'll just never use self-storage again. But I do want you to relate to your employees that I am grateful for their assistance.

frank B.
Clasificación:

great drop off. Employees were friendly and helpful

Jerome T.
Clasificación:

Stop asking so many questions at check-in. I understand you want to protect your interest in your property, but, U-Haul.is TOO inquisitive.

Steven J.
Clasificación:

El cliente no dejó un comentario.

Daniel P.
Clasificación:

El cliente no dejó un comentario.

Michelle C.
Clasificación:

El cliente no dejó un comentario.

Ernestine D.
Clasificación:

El cliente no dejó un comentario.

Nailah H.
Clasificación:

Customer Service was terrible! The employees just stared when you walked in without a greeting, terrible communication skills, and it was obvious that they failed to communicate with one another on specific rentals and holds for customers ...with reservations!! Imagine reserving a truck and having a stressful day (moving can be stressful) and you get there and they said the unit you reserved was given to someone else! SMH this is very upsetting and unprofessional. If I can give 0 stars and a big ass red flag for warning I would.

WALTERM C.
Clasificación:

El cliente no dejó un comentario.

Tyler W.
Clasificación:

They made dropping off equipment easy

Marcello N.
Clasificación:

Every employee here was courteous and helpful. They all work well together as a great team.

John S.
Clasificación:

El cliente no dejó un comentario.

Scot M.
Clasificación:

El cliente no dejó un comentario.

RODNEY M.
Clasificación:

El cliente no dejó un comentario.

Andrew H.
Clasificación:

The person who helped me was great. There was a little corrosion on my trailer hook up but he was able to fix it and get the lights working in no time. Great Service!

NOWSHIN I.
Clasificación:

El cliente no dejó un comentario.

Daniel G.
Clasificación:

El cliente no dejó un comentario.

Yunus A.
Clasificación:

The vehicle had problems. It would neither accelerate or shift to the next gear. Luckily it was a very close local use that we were able to pull it off. The service was great. I would recommend it, but they need to take care of their equipment better. Nobody wants to drive a vehicle which wouldn't accelerate after 20 miles.

Ranye M.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

El cliente no dejó un comentario.

John V.
Clasificación:

El cliente no dejó un comentario.

Patsy M.
Clasificación:

El cliente no dejó un comentario.

davon T.
Clasificación:

El cliente no dejó un comentario.

Joshua O.
Clasificación:

El cliente no dejó un comentario.

donna H.
Clasificación:

El cliente no dejó un comentario.

Melissa V.
Clasificación:

El cliente no dejó un comentario.

Douglas K.
Clasificación:

The person I dealt with at the store was nice.

Keith A.
Clasificación:

Staff was fast and friendly! Would recommend!!!!

NAHOM T.
Clasificación:

Zero customer service. I had to wait over an hour and told me to go to another store to get the truck. This is the most disappointing service.

CANDICE H.
Clasificación:

El cliente no dejó un comentario.

Andrew S.
Clasificación:

El cliente no dejó un comentario.

candace H.
Clasificación:

Nothing

Salvador J H.
Clasificación:

It would have been nice to already have the rental equipment in the truck.

Tom K.
Clasificación:

The cell phone check in process is a joke. I walked to the back of the parking lot to the truck, then had to return to the office for the key. Eliminate having to go to the office or just have people check in at the office.

Christopher G.
Clasificación:

El cliente no dejó un comentario.

JOSEPH M.
Clasificación:

El cliente no dejó un comentario.

terrence M.
Clasificación:

El cliente no dejó un comentario.

ANN C.
Clasificación:

El cliente no dejó un comentario.

CHRISTINA C.
Clasificación:

El cliente no dejó un comentario.

Marvin B. | First Impressions |
Clasificación:

I would like to shout out a huge Thanks to Cardel. He was very helpful.polite and professional. He made my experience delightful. I would definitely recommend this uhaul site to others. I had a lot going on that day and Cardel made everything easy for me, and explained everything I needed to know about renting a truck and storage as well. Thanks again Cardel 😄

lisa g. | Overall Experience |
Clasificación:

Tenants should be able to pay bill at anytime online and not have to call.

CHARLES S. | Overall Experience |
Clasificación:

From the vehicle not being ready on time, to not being empty, to bring charger for equipment that I NEVER received. UHAUL. Has been truly disappointing. I would not recommend to anyone moving or needing assistance.

Andre C. | Overall Experience |
Clasificación:

I will never store my belongings at this Uhaul.It hv mices.I brought 1200 dollar mattress.I come back after 4 months. Mices every where.I had to throw everything away.Building is over 50 years old.I will never store nothing there again..

Kenneth T. | Overall Experience |
Clasificación:

Good people to do business with

Eric M. | Overall Experience |
Clasificación:

Mice were a problem.

James W. | Overall Experience |
Clasificación:

We loved the customer service part and for the most part they were accommodating and helpful but the storage facility itself was a bit old, infested with mice and I believe rats too! We had a lot of our cloth furniture bit through. Mattresses and couches were destroyed. Not to mention how unsanitary that is to have nice chewing your mattress and relieving themselves on there as well! My “like new” king mattress is now trash. Thank God I got the insurance!!!! I’m doing a claim today!

Jonothan G. | Overall Experience |
Clasificación:

The facility hours are fine, they’re open during prime hours of the day. Although, they advertise 24-hour access to your things, but in my experience even the after-hours access door locks up at 10pm; therefore, making your access code useless. Another big issue my wife and I experienced was mice/rats. It is advertised that your stuff is safe from chemical treatments that the facility has done to "maintain" their pest problem. Out of one week of going to my unit to move our belongings to our new home, three of those days in a row I saw multiple mice run from unit to unit on the third floor. Now, I’m in the United States Army, I’ve dealt with much worse conditions before, but if you’re going to advertise you are managing your pest problems, I expect them to be managed better than what I experienced. Because of this facility, my wife and I had to disinfect every single item in our unit and throw many things away. This facility also almost ruined our $2000 bed. Again, some staff were very friendly and helpful, but the facility itself needs to be better maintained. It was a nice secure place for our belongings for the two and a half weeks it was there, but never again will I come to this place, or recommend it to anyone else. I prefer not to have more of my belongings ruined by mice/rats.

James W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nakoya K. | Overall Experience |
Clasificación:

Facility is old and the floors make me feel nervous about fall through the floors.

Patricia w. | First Impressions |
Clasificación:

Thanks for your service

Buffy P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

sheena b. | First Impressions |
Clasificación:

Very helpful Accommodating Pleasant

ROSEMARY T. | Overall Experience |
Clasificación:

The associates at this store were fantastic and very helpful and their customers service was excellent and and I will be using U-Haul again if I need too.

SASHA C. | Overall Experience |
Clasificación:

Realignment of Door latch is a constant problem, hence difficulty in locking my Uinit, without getting help from the Office.

SASHA C. | First Impressions |
Clasificación:

x

Katarina K. | Overall Experience |
Clasificación:

Very helpful staff. Rodents had been in my storage which was frustrating.

Victoria R. | Overall Experience |
Clasificación:

I was not there for a full month. I think some of my money should have been refunded. I was even there half of the month before I took my things out. I think I got scammed. UHaul takes your money .

Kenneth T. | First Impressions |
Clasificación:

First mouth free a big help

PATRICIA W. | Overall Experience |
Clasificación:

Keep up the good work.

phil c. | First Impressions |
Clasificación:

Great job, everyone was very helpful. The return process was simple!! I really appreciated the process after a very long trip from Dallas to Baltimore. U-Haul thank you. Disabled Army VET.

kevin r. | Overall Experience |
Clasificación:

When i went to pick up my stuff from my storage there was Mouse dropping all over my stuff in my drawers in my clothes on top of my dresser tea stains from the mice was in my clothes the staff knows

Dennis C. | First Impressions |
Clasificación:

Very friendly, professional and great at what they do.

Delaine S. | Overall Experience |
Clasificación:

Great service. I would have like it more if I could have had 24hr access to my storage unit.

Craig B. | First Impressions |
Clasificación:

Representatives were kind , friendly , very knowledgeable and extremely helpful in every aspect of the storage rental process. I was very pleased.

patricia b. | Overall Experience |
Clasificación:

I had no problems with this site. It was fast and easy Great customer service. I just didn’t enjoy the return truck process using my phone. It took me more then 10 mintues to finish the process.

kebbeh j. | First Impressions |
Clasificación:

I appreciate the fact that you guys made every accommodation as far as the truck and storage. In any event my couch was damaged due to long bolts hanging out the door which to me is unnecessary

Suzanne R. | Overall Experience |
Clasificación:

The staff, especially Darnell, Sharon and the male manager, were friendly and very helpful to me. Facility was clean and I would recommend this location highly.

Dwayne M. | Overall Experience |
Clasificación:

Mice made a nest in my kids mattress and a few bags of clothes that I have to replace now the storage unit I had on the first floor the side panels are coming apart where I can see in the next unit

Steve P. | Overall Experience |
Clasificación:

This u-haul branch is full service and has storage facilities. A great place for your moving needs.

edward C. | Overall Experience |
Clasificación:

Manager went above and beyond to help us. He truly made a tough situation better. He deserves a medal.

Maurice R. | First Impressions |
Clasificación:

You'll clerks were very helpful and they did their job

Jeanine B. | Overall Experience |
Clasificación:

Will always recommend and use this facility

Ava R. | First Impressions |
Clasificación:

The clerk was so through, nice, and knew what she was talking about. Excellent customer service.

lennel j. | Overall Experience |
Clasificación:

The are problem I had was mice. None got into my personal contains.

Alan M. | Overall Experience |
Clasificación:

the facility was conveniently located close to home.

Michael I. | First Impressions |
Clasificación:

the staff were all very helpful, courteous, professional and pleasant!

MARY L. | Overall Experience |
Clasificación:

Mice and dust is terrible. The receptionists don't always know what or how to do the job.

SASHA C. | First Impressions |
Clasificación:

Customer Service has been and continue to be Exceptional.

geneen m. | First Impressions |
Clasificación:

Although, I had to cancel my reservation the same day, the service was excellent. The manager and the employer were both extremely helpful to me at a desperate time! Geneen, DE

Rose B. | First Impressions |
Clasificación:

The service at this facility is OUTSTANDING!!! I HIGHLY recommend it to everyone.

Kim D. | Overall Experience |
Clasificación:

I really appreciate everything Uhaull have done for my family and me through all the year’s. Thank you

Anthony W. | Overall Experience |
Clasificación:

Will use again

JAMALA R. | Overall Experience |
Clasificación:

Awesome service.

jamal m. | First Impressions |
Clasificación:

Why you ask. Because despite me calling the first time I got this email for some other customer and specifically advised you of such and asked that you not us my email address, you continue to do so.

STEVEN C. | Overall Experience |
Clasificación:

Great place to storage stuff.

Anthony W. | First Impressions |
Clasificación:

Very good customer service

David C. | Overall Experience |
Clasificación:

should be able to close account/order by phone or on-line if you can make the reservation/order online. Shouldn't be made to come in. I have moved away.

ELIZABETH H. | First Impressions |
Clasificación:

They were very helpful and made this chore much easier with their suggestions.

Shehu A. | Overall Experience |
Clasificación:

Thanks

ALFRED O. | Overall Experience |
Clasificación:

Always pleased whenever I would frequent the facility.

MIRIAM P. | Overall Experience |
Clasificación:

It was the most worst feeling ever, because of being not clear about everything I will try not to ever use Uhaul again. Bad communication between the people in the storage and customers service.7

JALESSA D. | Overall Experience |
Clasificación:

Customer service was slow. They work Eric was poor and they were lazy. They could do a better job at explaining things.

patrick m. | Reservation |
Clasificación:

Pure nightmare. And I was threatened. i haven't been able to store anything because I cannot get anyone of the workers to come outside and see why the door stays locked when the keypad accepts my code

Marie D. | Overall Experience |
Clasificación:

Customer service is key and this location fails in that area. Management is extremely unhelpful and unreasonable and most likely racist. I've commented on the bad management at this location before.

Robert B. | Overall Experience |
Clasificación:

All good - no issues to report. Very painless.

Leslie E. | Overall Experience |
Clasificación:

When we went to pick up our furniture and stuff from the storage facility there were mice feces on our totes. We had two open boxes in storage and a roach came out of the boxes. GROSS 😡

Wayne B. | Reservation |
Clasificación:

Very helpful.

PORCHA S. | Overall Experience |
Clasificación:

This place is invested with MICE!! I have mice droppings all throughout my child’s clothes & many other things!

Matthew H. | Overall Experience |
Clasificación:

Great place to store some stuff.

Zixin X. | Overall Experience |
Clasificación:

There were mice faeces in one of my u box when I picked them up. I couldn’t acces the monthly rent information online or anywhere. The cost was more than I expected.

Ed B. | Overall Experience |
Clasificación:

Lots of mice poops on my furniture. I dont think the place is well maintained. Also, why they painted over the hinges that open the door.???? I was nearly not able to open the door.

Thitipong T. | Overall Experience |
Clasificación:

The place and safe and clean. Staff is very helpful and friendly.

Cory M. | Overall Experience |
Clasificación:

The associate that I spoke with on the phone said that my U Box would be available on the 13th, when we got there it was not ready but the lady at the desk went and set it all up for us herself.

Michelle D. | Reservation |
Clasificación:

The costumer service was outstanding!!! I had to change a couple of things like the size of the storage room and my uhaul truck drop off location and both the ladies were very niice helpf about it!!!

Cynthia S. | Overall Experience |
Clasificación:

Move went very well using the UBoxes once again. Highly recommended way to move, flexible and very cost effective.

shardae b. | Overall Experience |
Clasificación:

It was a mess would Never send anyone there

Lana A. | Reservation |
Clasificación:

Great experience

Edward B. | Reservation |
Clasificación:

Employees are very helpful and friendly. Vehicle check-in was fast and getting a storage room was easy. Thanks you.

zonda s. | Overall Experience |
Clasificación:

(RAT'S) ATE THE CORD TO MY BLUETOOTH SPEAKER, WOULD HAVE BEEN NICE IF THEY WOULD ADVISE CUSTOMERS PRIOR TO MOVING THERE BELONGINGS IN THAT THEY ARE INFESTED WITH RATS.

Janine A. | Overall Experience |
Clasificación:

Working with U-box was a terrible experience. My box was 6 days late and there was no communication from U-haul. I was never able to get through to the u-box customer service line.

John a C. | Overall Experience |
Clasificación:

Need to prorate storage fees.

Keith N. | Overall Experience |
Clasificación:

Very helpful staff. We have never used a storage unit before,so we didn't know what to expect. We were very pleased with the security, and cleanliness. This facility only has inside storage.

kaitlyn w. | Overall Experience |
Clasificación:

-You should be able to utilize the larger doors after hours, since you pay additionally for that feature. -Can NEVER get anyone to answer the phone.

Nathan K. | Overall Experience |
Clasificación:

Great!

edina D. | Overall Experience |
Clasificación:

RJ was extremely helpful from beginning to end. He's an absolute asset to your organization and shows the ultimate customer service. I had a credit that wasn't posted properly, but eventually cleared

Ryan R. | Overall Experience |
Clasificación:

Mice ate up all my furniture and my truck was not at the location when it was time to move so they made me go get it from another location.

No se han enviado comentarios para esta ubicación.

Volver
arriba