El cliente no dejó un comentario.
JENNIFER B.Customer Reviews for U-Haul Moving & Storage at Page Ave
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Check-in and Check-out were extremely fast and convenient. Truck was a little dirty inside but wasn't an issue.
Ryan S.The guy who helped me both times was really nice, quick, and friendly.
Christine K.Don't make there own reservations. The people that do mess it up.
James T.It took days and many hours to change the shipping date. One day it took 3 hours with customer service and I still had to reach out again and again to get things changed. My order arrived early, this was nice in a way. It was not at the location I originally requested. It was not at the location listed on my order information. I called to get the location and I was sent to the wrong location. After finally getting to the right location for my Ubox order I had to drive an extra hour for my key, I was not told I would need my key for the UBox. It would have been helpful to know my lock would have been transferred to my Ubox. There was no office or phone number for the location my box was at. I overpaid for my order and I have not been refunded. I am going through the long process of contacting the right customer service for this.
ANGELA C.I had issues with the online return portal. Simplify the return process online.
William M.Thank you!!!
lawanda P.The location was locked and I did not receive a code for gate access. Lucky someone happened to be in the area and opened the gate to drop off the truck and there was no key drop box and no one in the office to accept the turn in.
BENJAMIN Y.Everyone was great no complaints
Dorreatha Y.Door to the trailer needs attention. Very difficult to close fully. Other than that the trailer was fine. Great help from the U Haul in Chantilly VA on highway 50. Let me store the trailer over night and the person there was a great help.
John B.Very friendly staff, they provided exactly what I reserved and the rental truck return was effortless. Would definitely visit this location again.
Gerard B.Great job!
EDMOND S.App had issues uploading a picture, it was so bad I couldn't use the app.
Nicholas A.I would not change a thing. The rental process was very easy and efficient. I will definitely be back for future moving needs.
James E.Rented from this location several times and always satisfied
John B.Good job and good customer service.
JAMES H.This was a horrible experience. The page location was fine but I booked online to another location, was never informed that it was moved and then after calling 4 times they still couldn't sort anything out or let me rent the truck that was right in front of me. This wasted 2 hours of my time and cost me even more money because you all forced me to drive further. Very bad customer experience.
Timothy W.The employee that helped us was very helpful and professional when we arrived at UHaul and when we returned the truck.
James M.You're very lucky to have the guy that works for you at that location. He makes every visit I make there seamless and easy. I buy a lot of boxes and packing material from you all at that location as well. The cargo vans yoy provide are excellent! The only complaint I have is that they are difficult to drive on the freeways. It feels like your driving a boat and are co Stan yum veering you the right or left as you drive. I have renting many and thought it was an age issue on the vans, but this one only had 21 miles on ot when I rented it. Thank you, Brett Vore
brett V.thorough customer service-very helpful
STACEY M.The giys are always very friendly and servisable no matter how busy the plase is!
SERGIO F.The box had a big crack on one side, under the weather cover, which was very concerning, but we didn't feel we had time to exchange it. The contents of the move ended up in great shape anyway so it was a non-issue.
Andrew H.Best service, prices, and equipment as usual! They make it easy!
CHARLES N.Only had one little issue. Which the gas Gage was not where the first representative stated it was so I put it back where he stated which I put extra gas in but it's cool cuz everything else really was fabulous I really do appreciate you being there and everything being clean and well very well maintained thank you
ReginaAnn M.We appreciate the good customer service and friendly people. Very helpful!
Kim B.NINGUNO
AlanD G.Was happy with the size of the truck bed, with the prompt, efficient service and the reasonable cost!
Marjorie P.Nothing. Everything was fine.
HELEN P.Was charged for furniture pads but did not receive furniture pads.
Chase L.Everything was great and I will gladly use this location again.
Robert B.Prompt, friendly, efficient service upon pickup and return.
Wanda P.I was very pleased with the staff and services received.
Preston T. | Overall ExperienceContinue the services on demand like you have always done. Thanks so much
Willie J.Fast friendly and easy pick up and drop off. I set up for mobile pick up online but was still faster to go to counter even though location was busy right at opening time
Charles J.I was informed on phone that I would have unlimited miles if I used a cargo van because they didn't have what I wanted which was the truck still even tho I agreed I still got charged mileage
James B.The staff was friendly and helpful.
Daniel S.Friendly service and staff
Eric W.Great service! Impeccable and neat facility, great help and precise friendliness. I will keep coming back, would like to purchase a 12- footer when available for sale. ¡Gracias!
CLETUS A.Staff and manager worked hard to meet our requirements
Robert B.Had no issues at all! Very smooth process all the way through. Very friendly staff!
Denise Z.Very impressed. She hooked up and unhooked the trailer for me. Great Service.
Jeff B.The process from start to finish was seamless and efficient. ¡Gracias!
John D.they did a great job. really fast and efficient.
HOWARD J.Great experience.
Shirley A. | First ImpressionsThey are respectful, very professional and courteous.
Saravanabalaji S.I come here almost every day and never had a bad day with them there great.
CHRISTOPHER B.Truck smelled like smoke so someone clearly did not follow the rules. Maybe stiffer punishments?
Jeremy E.Was not able to submit pictures on the app to return the trailer. Had to call Uhaul for help closing out my reservation.
Jeff K.One of the best....
John Y.Friendly staff.
Sean T.Staff was excellent when picked up trailer and when dropped off. I have rented from this location many times. Never had any problems. Keep up the great positive attitude and work ethics. Thank you to all team members.
MATHEW B.Mileage charge was too much, but I guess that's where you make most of your money.
Catina A.The truck was good, but with todays has prices, 7 mpg adds up quick. I also like that I received a pretty good credit since I didn't need as much equipment as I had reserved. However, I had a separate purchase of some $10 dollar rope that I didn't use and couldn't return because a receipt was required and the person that rang it up earlier didn't give me a receipt. Other than that, it was a good experience.
ANTWON P.Me cobraron dos ceses mi alquiler
Dilcia D C.SO helpful with locating a convenient unit!
Pamela W. | First ImpressionsMore expensive than other storage units and then offer me one free month so I move to a cheaper storage unit down the street and bigger
Abraham R. | Overall ExperiencePeople living in storage units . They even rented me one with some one living it. Also the special of rent a truck first month storage wasn't done. I had to make them do it when I rented 3 unit different time. Then to move out was horrible, asked day before why when i rented truck and moving service threw your web site. They were EXCELLENT. But uhaul told use it's at different uhaul, I need to switch the driver . They said you didnt need to just give my phone number . WRONG not only show license change account to him. Made him pay $122.00, he didnt have any credit cards with him. So THANK GOD my sister was out in the car. She paid. MY CREDIT CARD IS IN FILE . why didnt they use it. So another person is living 2 locker's down. I was by my self. 56 yr old white women. SCARED THE CRAP OUT IF ME. AGAIN. The first time I talked to upper management, they said that he had been working on fixing the problem. I said really they said they had no idea someone was living in the unit they rented me. I SAID WOW YOU REALLY DROPPED THE BALL. So now it happened again.you need to fix this. You are a nation wide company. REALLY. This is a news worthy store. So how will this be rectified??? Disappointed customer.
Lisa O. | Overall ExperienceCouldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.
Steven W. | Overall ExperienceThe storage facility and personnel were excellent. I would use again.
Beverly B. | Overall ExperienceGreat management and staff!!
Tony L. | First ImpressionsExcelente
Carol D. | First ImpressionsExcellent professional management and staff!
TONY L. | Overall ExperienceVery quickly found me a space and got me signed up.
WILLIE S. | First ImpressionsThis company was so professional, nice and understand me. When the pandemic was going and I was waiting for unemployment to come and they work with me and I never had to worry. Thank you for so understanding and kind.
Deborah M. | Overall ExperienceOne comment - I had to wait until the office was open to find my unit. The facility map on the website will not open
Nancy W. | Online Move InWe were in the new extension that was recently completed. The contractor was returning to reroof this new building. Our original unit had a pool of water. The manager immediately moved us to a unit with no roof problem. We found the staff and facility top rate.
Connie B. | Overall ExperienceThe facility is great shape, and Kenny, Mike, Johnny, and the rest of the staff were helpful and did a great job.
Andrew B. | Overall ExperienceVery kind & helpful staff. I'm very happy with my choice to use U-Haul storage.
Kathy H. | First ImpressionsThey were really helpful when one of my storage payments had an error. They helped me fix the error and waived the late fee!
Dominique S. | Overall ExperienceKenny and his team of Staff we awesome and any time I had a concern they were able to help me with a solution and I appreciate that . Thanks again
TAMMY P. | Overall ExperienceNone other.
TONY L. | First ImpressionsKenny Kramer is a perfect manger he helped me so much with everything i couldn’t be happier to give my business to Uhaul.
kevin r. | Overall ExperienceI've moved from one store room to one in the new building behind the office. I'm not officially gone.
DAVID K. | Overall Experiencevery happy...you solved my problem...I worked mostly with a black skinny young man..he was very nice...please give him and early Christmas bonus...of Jimmy Johns...hahhaha
james d. | Overall ExperienceGreat staff, convenient location. We were very pleased with our experience with U-Haul.
Tonia A. | Overall ExperienceThe regular storage rate is excessive.
KEVIN N. | Overall Experience👍
Londell L H. | Overall ExperienceThe storage facility is superior to competitors in terms of cleanliness and climate control. The monthly charge is much higher than that of competitors, however. I highly recommend U-Haul storage.
Alexander T. | Overall ExperienceAlways helpful. Rented a trailer and got a free month of rent on the storage unit.
Shiree W. | Overall ExperienceExtremely helpful staff!!!!
JACQUELINE J. | First ImpressionsVery pleasant and informative
jacqueline d. | First Impressionsgreat job
ADAM P. | Overall ExperiencePerfectly satisfied!
Paul S. | Overall ExperienceI trust this location, it's the only one I've used for years.
Sonia G. | Overall Experiencevery nice
robert j. | First ImpressionsAll questions answered upfront. Very friendly service and personnel
Paul S. | First ImpressionsI had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!
Tiffany K. | First ImpressionsNo comments
crystal p. | Overall ExperienceLove it
Lapriesha M. | First ImpressionsKenny at Overland location is fantastic to work with!
Monroe G. | Overall ExperienceThank you for all your assistance & friendly staff.
MATTHEW L. | Overall ExperienceStaff is friendly and knowledgeable. This is a great place to rent a truck or van.
Alexander T. | First ImpressionsExcellent & safe place to store your belongings. Gracias
Lamanda G. | Overall ExperienceThe service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.
Rosie H. | First ImpressionsSteven was excellent.
kenneth j. | Overall ExperienceGood place to go
Erika E. | Overall ExperienceMost satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom Beaudet
thomas b. | Overall ExperienceEXCELLENT experience. Thank you.
lisa h. | Overall ExperienceIf I need u haul service I would go back to this facility
Espinoza S. | Overall ExperienceOverall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience
CHRIS K. | Overall ExperienceFantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !
Matthew M. | First ImpressionsGood customer service
Kim O. | Overall ExperienceClean, dry and perfect!
MELANIE D. | Overall ExperienceLove it!
Br. W. | Overall ExperienceThere I-haul team got the job done in a timely manner.
faiz f. | Overall Experienceeven though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy
Darryl C. | Overall ExperienceI got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20.00 in and the gas gauge didn't move
alonzo r. | Reservaciónno problems with the facility
Rich F. | Overall ExperienceThe entire staff was great to work with. They were efficient, accommodating and friendly.
Sue T. | ReservaciónI used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Highly recommend!
Melissa L. | Overall ExperienceDid not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.
Michael K. | Overall ExperienceFrom the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support. Kevin Boulds
Kevin B. | Overall ExperienceWhenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will
vivian w. | Overall ExperienceI had to call 5 times to get someone to answer the phone. Once connected, service was as expected.
Samuel H. | Overall ExperienceYour prices are to high for the space you rent . Otherwise it fine.
Lisa N. | Overall ExperienceAll has gone well. The staff was helpful.
Jacqueline B. | Overall ExperienceGreat!
Douglas D. | Overall ExperienceLimpio
Laquitta J. | Overall ExperienceOk experience
Tashalee B. | Overall ExperienceI didn’t really see the facility but everything was great!
Sandra P. | Overall ExperienceI never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.
Pamela M E. | Overall ExperienceAll good. No dramas. Would use again.
Paul H. | Overall Experience