It was hard to get to correct area when I had questions about U Box. Application was just ok. Not really helpful. I did call and it was very annoying to get feedback requests EVERY time.
Customer Reviews for U-Haul Moving & Storage at Page Ave
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Have some good bargains
milton B.The young man assigned me and and also inspected the truck after retern, was extremely friendly! I was frustrated third rental truck in one week. But received best service from Overland location, keep up the good work and customer service
Deborah J.Improve you ask? Well thing is you do not have to improve you are GREAT...now just maintain.
Diana B.Very friendly and communicative staff. Easy in and out access
BRUCE A.Great accommodations and customer service. Thank you U Haul for doing your job well.
Christine F.Them charges are ridiculous
Gen B.Staff were excellent to interact with.
Nicholas H.Get newer better trucks! I got 6 mpg in that pod ford! I only drove 59 miles and it took $30 in gas??
Brian D.Excellent retail staff. Professional and polite.
John S.This is a small thing but annoying as I am in customer service. I filled the gas about 30 miles before I got to the location. Filled just over the 3/4 mark per what was required. The guy who checked me out leaned in and said it was a tick below. this is $8 2 gallons but to me it was a product of the angle he was looking at it. I questioned him and he told me it is just $8 and charged me. Left a bad taste in my mouth after an overall great experience. For your consideration.
john M.Love the service and storage unit very clean
alexus B.The previous client transported gasoline so there was a strong smell of gas inside the cabin. Cars keys needed to be picked up in the office and not the lock box. Other thank that this was a seem less experience
Uriel B.The employees were very nice.
Linda F.Overall I was very pleased with the customer service I received by your reps today. I'll definitely rent from the facility again.
Mark S.Post a new photo of the key drop off slot since this location changed buildings since the last time I was there. I wandered around their very full with rental trucks parking lot late at night trying to figure out where to drop my keys.
Anna M.Henry is wonderful
Michele K.The app would not give me this location to schedule my install. I had to call to get this scheduled. Everything else was great!
Bryan W.The guy who checked me out was a real jerk. I brought my two sons with me to get a truck and move a couch. He asked if there would be another driver. Is asked if there is a charge to have another driver. He then launched into how he doesn't have to rent me a truck and he can call all the sites and tell them not to rent to me. I assume there is some kind of fraud associated with renting a truck and letting someone else drive it? But he talked to me like I am a criminal. I am a school leader. Both my son and I have licenses and insurance. I cannot help but wonder if he would have just answered my question without the threats and lectures if I were white or male?
Angeline Y.For the vehicle we had the pull-out ramp was jammed and we spent a lot of time to get it unjammed and to be able to use it. It would be helpful to make sure the ramp is in operating order as part of the checklist uhaul does after vehicles are returned.
Linda K.Henry was a very big help. Very professional and knowledgeable. I would definitely come back to this location to work with him.
Courtney H.Immediately was impressed with how clean and organized the store is. The staff was friendly and professional. As I waited, several employees greeted me and asked if I'd been helped. Super nice staff. James McCarty, installer, was friendly and very efficient. Got my vehicle in on scheduled appt time and competed as promised. Definitely will recommend this location! ¡Gracias!
Karinn G.Best service ever thank you!
Freddy G.My 9 foot van was parked in a very tight spot. Maybe those parking spaces can be made bit wider.
VASANTA A.Henry was the absolute best. Very professional, kind, and courtesy. Thanks to Henry and UHaul for making my moving experience easy. â¤ï¸
Jacqueline W.Henry was very friendly and professional.
Katrese W.Ken and Jimmy were an absolute delight and very helpful! We felt very welcome and secure with our rental process from beginning to end
Kelsea S.The employees at this locations were very friendly, efficient and helpful. I have already recommended them to several friends.
Karen K.Need more space to drop truck
Amjad M.Web check return is very hard to use. Using links to check in never work.
John V.Both guys I dealt with were great! Hitch looks good.
Jason S.Actually confirm gas tank is full. When I checked the van out, it dropped from the full point less than 2 miles after leaving the rental facility. I chose not to argue this issue. After filling the tank full myself, I was able to drive 80 miles before the gauge dropped one bar… that means it was approximately 4 gallons short when I picked the van up even though it was showing as full.
Douglas F.The service was amazing! Henry was Prompt, professional, knowledgeable, kind, and very patient. He took his time to explain everything in as much detail as I requested, with a great friendly attitude. I browsed around the store and changed my mind about a dozen times about every item. He never reacted annoyed or negatively; each time he made the adjustment requested without issue. They helped me load the utility dolly into the vehicle, without hesitation. He also checked me in upon return, and he asked me how the vehicle was, and how my experience was overall at the facility. Honestly, I've moved quite a bit, and always use UHaul, whether In Chicago, St. Louis, Los Angeles… I've engaged in more than a few transactions at UHauls. This had to be my best experience ever, hands down! You just don't see service like this anymore; especially outside of the south! HUGE Thanks to Henry and the other wonderful staff at this location! I'll definitely continue to use them, Even though the Dorsett Rd UHaul office is closer to me, the service here is worth the extra few miles!
Shanai V.Friendly, prompt service
Adam L.They were nice but sat outside waiting to get checked in and nobody came over had to go get them.
Daniel W.The employees are very professional and friendly. I was able to get my truck on time.
MOSES O.Nothing really. Whole thing took 6 mins! Awesome!
James H.Very easy process to return the truck and trailer. Personnel onsite were very helpful, friendly and professional.
MARK S.Serivice Representative was very rude. I asked him twice where the truck was and he replied I told you it's somewhere in the middle. Look for it The truck was also filled below the half mark. I asked him how I will know how much to fill up His response we meter it when you return if it is short we will charge you the difference He needs to be trained on customer service techniques
joel S.Very customer friendly, went above and beyond, Thank you for excellent treatment
margie E.While I ordered a van (which wasn't available), I was able to swap a small box truck. So it's all good. This location is probably the best/nicest uhaul I've ever seen. Plus the lot is huge. Return is clearly marked and Henry takes good care checking back in. Overall a great location. Care of you real nice!
Jeff E.The young man that took care of me name was Henry he was very friendly and very helpful will be back again
Melissa B.Henry was great help for today
lee G.Staff was very friendly. I had my reservation for a different location but came to this location by accident. All the staff were very helpful and friendly. They made sure my needs were met and i had everything i needed.
lynasia C.U-haul cheated me giving half full gas tank.
Kamal D.The staff was very helpful and friendly.
Karen G.Everything was fantastic!
Paul M.There is exception to the question of whether the equipment was clean and well maintained: I am a non smoker and was assigned a vehicle that reeked of cigarette smoke. It would be great if you gave option for vehicles for non-smokers. You need also to make the after hours return instructions more clear OR to let renters at the time of creating the contract what to do for after hours return with regard to: 1)making the scan code more prominent and reminding renters to follow the app screens BEFORE dropping the key to the vehicle into the drop slot. Maybe placing the scan code together with the drop slot is for returning keys to the vehicles would prevent people from making the mistake of going through the check in on the u-Haul app/website.
Linda K.The process was smooth and simple. The only issue I had was locating the unit. I was expecting an outside access. Once I was guided in the right direction, I was more pleased than before.
Pierre B. | Online Move InThere was no moving blankets or 2 wheel dolly in back when picked up truck thanks.
DONALD N.Thank you Mike for all your help
SHARON R. | First ImpressionsGracias
Roy B. | Overall ExperienceI had reserved three U-pak units online, not realizing the required notice. Everyone I dealt with was working hard to make my dreams of renting containers a reality. Phil and Rob at the page location, Chasity (I think) at Dutchtown, and Jody in scheduling. Thank you all!
WILLIAM R. | First ImpressionsAs of now I have been sent 12 emails asking to fill this out. The next 12 will all be one stars.
Alan M. | First ImpressionsGreat staff. Very helpful.
Tom M. | Overall ExperienceThe only complaint I have is that it is completely dark in the actual storage unit.
Tiffany H. | Overall ExperienceMuy bien todo gracias por su servicio 👍🙏
Christine M. | First ImpressionsI paid for a storage the first time I came in and you all always say the first month is free now why would your staff do me like that ,I will never recommend anyone to you all because when I ask for my money back he refuse to give it to me, now I also have to pay for 2storages in March he just used me I will always inform everyone that you all don't wair name tags so if we need to speak to a boss we can't call your name, I will also inform everyone that you all don't sign the paper once we paid our money, you all are very, very,very,very,very poor business people.
Blouis D. | First ImpressionsGreat service and clean facility. It would be helpful to eliminate that phone answering service. It makes it impossible to speak with a live person.
SHAVYON J. | Overall ExperienceFriendly, professional staff and storage facility safe and clean.
Francine G. | First ImpressionsMy rental was double booked and the manager worked with me to assist in the fixing of the problem
Christopher P. | Online Move InI was very pleased with the staff and services received.
Preston T. | Overall ExperienceGreat experience.
Shirley A. | First ImpressionsSO helpful with locating a convenient unit!
Pamela W. | First ImpressionsMore expensive than other storage units and then offer me one free month so I move to a cheaper storage unit down the street and bigger
Abraham R. | Overall ExperiencePeople living in storage units . They even rented me one with some one living it. Also the special of rent a truck first month storage wasn't done. I had to make them do it when I rented 3 unit different time. Then to move out was horrible, asked day before why when i rented truck and moving service threw your web site. They were EXCELLENT. But uhaul told use it's at different uhaul, I need to switch the driver . They said you didnt need to just give my phone number . WRONG not only show license change account to him. Made him pay $122.00, he didnt have any credit cards with him. So THANK GOD my sister was out in the car. She paid. MY CREDIT CARD IS IN FILE . why didnt they use it. So another person is living 2 locker's down. I was by my self. 56 yr old white women. SCARED THE CRAP OUT IF ME. AGAIN. The first time I talked to upper management, they said that he had been working on fixing the problem. I said really they said they had no idea someone was living in the unit they rented me. I SAID WOW YOU REALLY DROPPED THE BALL. So now it happened again.you need to fix this. You are a nation wide company. REALLY. This is a news worthy store. So how will this be rectified??? Disappointed customer.
Lisa O. | Overall ExperienceCouldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.
Steven W. | Overall ExperienceThe storage facility and personnel were excellent. I would use again.
Beverly B. | Overall ExperienceGreat management and staff!!
Tony L. | First ImpressionsExcelente
Carol D. | First ImpressionsExcellent professional management and staff!
TONY L. | Overall ExperienceVery quickly found me a space and got me signed up.
WILLIE S. | First ImpressionsThis company was so professional, nice and understand me. When the pandemic was going and I was waiting for unemployment to come and they work with me and I never had to worry. Thank you for so understanding and kind.
Deborah M. | Overall ExperienceOne comment - I had to wait until the office was open to find my unit. The facility map on the website will not open
Nancy W. | Online Move InWe were in the new extension that was recently completed. The contractor was returning to reroof this new building. Our original unit had a pool of water. The manager immediately moved us to a unit with no roof problem. We found the staff and facility top rate.
Connie B. | Overall ExperienceThe facility is great shape, and Kenny, Mike, Johnny, and the rest of the staff were helpful and did a great job.
Andrew B. | Overall ExperienceVery kind & helpful staff. I'm very happy with my choice to use U-Haul storage.
Kathy H. | First ImpressionsThey were really helpful when one of my storage payments had an error. They helped me fix the error and waived the late fee!
Dominique S. | Overall ExperienceKenny and his team of Staff we awesome and any time I had a concern they were able to help me with a solution and I appreciate that . Thanks again
TAMMY P. | Overall ExperienceNone other.
TONY L. | First ImpressionsKenny Kramer is a perfect manger he helped me so much with everything i couldn’t be happier to give my business to Uhaul.
kevin r. | Overall ExperienceI've moved from one store room to one in the new building behind the office. I'm not officially gone.
DAVID K. | Overall Experiencevery happy...you solved my problem...I worked mostly with a black skinny young man..he was very nice...please give him and early Christmas bonus...of Jimmy Johns...hahhaha
james d. | Overall ExperienceGreat staff, convenient location. We were very pleased with our experience with U-Haul.
Tonia A. | Overall ExperienceThe regular storage rate is excessive.
KEVIN N. | Overall Experience👍
Londell L H. | Overall ExperienceThe storage facility is superior to competitors in terms of cleanliness and climate control. The monthly charge is much higher than that of competitors, however. I highly recommend U-Haul storage.
Alexander T. | Overall ExperienceAlways helpful. Rented a trailer and got a free month of rent on the storage unit.
Shiree W. | Overall ExperienceExtremely helpful staff!!!!
JACQUELINE J. | First ImpressionsVery pleasant and informative
jacqueline d. | First Impressionsgreat job
ADAM P. | Overall ExperiencePerfectly satisfied!
Paul S. | Overall ExperienceI trust this location, it's the only one I've used for years.
Sonia G. | Overall Experiencevery nice
robert j. | First ImpressionsAll questions answered upfront. Very friendly service and personnel
Paul S. | First ImpressionsI had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!
Tiffany K. | First ImpressionsNo comments
crystal p. | Overall ExperienceLove it
Lapriesha M. | First ImpressionsKenny at Overland location is fantastic to work with!
Monroe G. | Overall ExperienceThank you for all your assistance & friendly staff.
MATTHEW L. | Overall ExperienceStaff is friendly and knowledgeable. This is a great place to rent a truck or van.
Alexander T. | First ImpressionsExcellent & safe place to store your belongings. Gracias
Lamanda G. | Overall ExperienceThe service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.
Rosie H. | First ImpressionsSteven was excellent.
kenneth j. | Overall ExperienceGood place to go
Erika E. | Overall ExperienceMost satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom Beaudet
thomas b. | Overall ExperienceEXCELLENT experience. Thank you.
lisa h. | Overall ExperienceIf I need u haul service I would go back to this facility
Espinoza S. | Overall ExperienceOverall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience
CHRIS K. | Overall ExperienceFantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !
Matthew M. | First ImpressionsGood customer service
Kim O. | Overall ExperienceClean, dry and perfect!
MELANIE D. | Overall ExperienceLove it!
Br. W. | Overall ExperienceThere I-haul team got the job done in a timely manner.
faiz f. | Overall Experienceeven though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy
Darryl C. | Overall ExperienceI got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20.00 in and the gas gauge didn't move
alonzo r. | Reservaciónno problems with the facility
Rich F. | Overall ExperienceThe entire staff was great to work with. They were efficient, accommodating and friendly.
Sue T. | ReservaciónI used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Highly recommend!
Melissa L. | Overall ExperienceDid not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.
Michael K. | Overall ExperienceFrom the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support. Kevin Boulds
Kevin B. | Overall ExperienceWhenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will
vivian w. | Overall ExperienceI had to call 5 times to get someone to answer the phone. Once connected, service was as expected.
Samuel H. | Overall ExperienceYour prices are to high for the space you rent . Otherwise it fine.
Lisa N. | Overall ExperienceAll has gone well. The staff was helpful.
Jacqueline B. | Overall ExperienceGreat!
Douglas D. | Overall ExperienceLimpio
Laquitta J. | Overall ExperienceOk experience
Tashalee B. | Overall ExperienceI didn’t really see the facility but everything was great!
Sandra P. | Overall ExperienceI never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.
Pamela M E. | Overall ExperienceAll good. No dramas. Would use again.
Paul H. | Overall Experience