Customer did not leave a comment.FRANCESCO F. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Orangethorpe Ave
U-Haul Truck Share 24/7© Location
Fullerton, CA 92831
(On Orangethorpe just West of State College across from Kelly tires)
Services at this Location:
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Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy rental process. But when I arrived at my unit, I had two unexpected surprises. First, there was no light bulb in the unit, and since I arrived at night, I had to go to the store to buy one just so I could see what I was doing. Secondly, my unit did not have an entry way facing the street. My unit entry door was at the end of a corridor in a side door, which made getting a long couch into it challenging. If the app made it apparent about the access door to my unit was in a side corridor door, I probably would not have rented it and look for one with a door facing the street. But not having light when I arrived I fault bad maintenance/management by uHaul.Randall P. | Online Move In
All the staff were helpful all the time! A real nice storage atmosphere ! Yes I would recommend to a friend or not a friend! A really cool place.Johnny A. | Overall Experience
Only reason I moved out was the price increasehenry d. | Overall Experience
Customer did not leave a comment.Sierra L. | Online Move In
Customer did not leave a comment.james g. | Overall Experience
Your company should invest in training material to educate Daniel Williams on how to be a manager because I have never seen such poor customer service in my life!! There is no resolution with this racists, condescending, SEXIST, discriminatory, sorry excuse of a manager. I've had better customer service from a hormonal teenager working drive thru at a fast food joint!Evelyn Nicole L. | Online Move In
When I first reserved a unit I was told at the office on my move in date that the unit was not available and that no units where open to rent.... So I left and checked online to make sure I had the right place I did so I paid for the unit online and was given an access code and unit number.... Why is it I was told no if I could do it myselfJammie G. | Online Move In
Estoy muy contenta y tranquila por la limpieza y el sistema de seguridad.Miriam P. | First Impressions
Great access and the unit was perfect for my needs. On move out, I was called to verify. I thought that was great service.Armand C. | Overall Experience
The only thing that would have made it better is if the lights in the units could be used.Dan T. | Overall Experience
Customer did not leave a comment.Cheryl E. | Online Move In
Thank you! Your service made my move easy. Thank you so much!Keith L. | Online Move In
Customer did not leave a comment.Hemant M. | First Impressions
everyone polite,helpful & professional. Unlike other storage staff members ,who don't really care for they're customers & some could be down right not right , & need to take notes from U guys ...& get rightgeorge f. | First Impressions
Never have I had such terrific customer care. The manager there is amazing and all of the staff is equally welcoming. I've never seen Such an immaculately clean storage rental disability in my life. I've Highly recommended this location to everyone I know. Michael is the goto man for everything: questions, answers, quotes, install, you name it!Yvonne G. | First Impressions
I tried calling numerous times to confirm my reservation and never got through to an associate. I would be put on hold for prolonged periods of time. I decided to go directly to the office on my move in day. When I got there, there were two employees sitting there doing nothing. Not on the phone with other customers or doing other tasks. The two employees were not helpful at all. Initially, we were not greeted by the two male employees and we were the only customers in the office/store. Finally, the older gentleman directed me to the younger associate to assist me. It took a while for him to find my reservation. Finally, the associate told me that i was the 5th reservation and there were only 4 units available and since it must go in order of reservation, I would not be able to move in to a unit as initially reserved online. I would need to wait until an auction opens up later in the month for an available unit. This was concerning as I was expecting to move my things in and it was already the end of the day for my reservation. I left disappointed and checked online again to find the online booking and move in process. I was able to book and gain access immediately. I would suggest better training for employees and better service.Theresa M. | Online Move In
Excellent help.Johnny A. | First Impressions
First I tried to reach someone on Friday but spent over an hour on hold. I eventually went to the local office for assistance. Then they accidentally double booked the unit. I booked and paid for the unit at the office on Friday. On Saturday, when I went to move in, another person was also moving in. He had booked and paid online Saturday morning. i tried calling the office and waited on hold for 15 minutes only to learn that I was speaking to someone in a call center and not in the office for the facility. (Storage is on one site, Fullerton, while the office was in another, Placentia) I also learned that the storage system was down so they couldn't even look up my account. We had to go over to the office and the staff was very helpful. They came over to the storage facility and had to check each room before they could assign a new unit since the system was down. So, my 2 issues with the experience are: You can't call and speak with anyone at the store, you only can speak to someone at a call center and that happens after being on hold. The fact that I can't ever speak ever with anyone at the local office is not only inefficient but poor service. Having a unit double booked is extremely inefficient AND horrible service for the customer. You guys have a ways to go before I would say you provide good service. Your prices are great and the staff at the local office is friendly and helpful. Those are the 2 reasons I would possibly recommend Uhaul storage. But I would tell them about my experience and tell them to be careful and put a lock on your unit as soon as you are assigned a space.Janet S. | First Impressions
Card & alarm didn't work couldn't get in for about 30 minutesChristopher D. | First Impressions
Until now I don't know if my Key Card and Clicker will work in the storage Facility. Time is the only thing that I dont have abundance, but calling for help, I wait , then we thought its ok, they ask me to come back to the main office, I really thought they fixed the problem but when I got back to the storage, its like I just a good half a day of my life trying to get inside my storage unit and get some very important stuff that is needed for my appeal to my visitation rights which the Mother tried to keep me from seeing my daughter, that resulted to a very difficult time in my life.MINANDRO B. | First Impressions
Tara has been so accommodating very professional with Excellent Customer Skills . Wish there were more employees like her . Thanks Tara Madeline Martinez Phone 747-227-9680Madeline M. | First Impressions
I would rate excellent but I have been unable to move into my storage unit. The key fob I was given to access the storage site did not work. I went back to the center and I was informed there was a technical isssue about my info being transferred over so I can access the storage site. Was told I would be given a call once it has been corrected but have yet recorded that call, it has been about 24 hours now. I tried calling the center back but was transferred to customer support and was informed they would message the center to call me but still have not received that call back. Am I going to be paying for a unit that I cannot access?RUBEN R. | First Impressions
The staff is doing the best to help customers.maria r. | First Impressions
Outstanding staff and manager provided quality service for a great price. The manager Tara is wonderful and caring to all customers. The property unit was in outstanding shape. The grounds and bathroom were very clean. The price is very reasonable. I highly recommend this facility to anyone. I give the manager, staff and property unit a 5 star reviewDONALD W. | First Impressions
Customer did not leave a comment.Andrew P. | First Impressions
The CS individual I worked with, Edgar was rude and called me an expletive. Requested to speak and deal with the Manager Tara who was pleasant and helpful. The gate opener and card would not work after 5 attempts going back and forth between the storage facility and the main office. Nelson worked diligently on the problem and got the situation fixed. My hat is off to both Tara and Nelson, but Edgar should be reprimanded.Scott F. | First Impressions
Customer did not leave a comment.Tracy G. | Online Move In
AFTER, My on line experience that double booked my unit, the staff at a satelite location , finally got it right.George W A. | Online Move In
The group of people in this office assisted me with the upmost courtesy and grace. Each in his / her own way helped to make a very difficult situation as smooth as possible.MARYLEE M. | First Impressions
I did not like the rental process with out an attendant.Michael M.
Wonderful experience. Tara explained everything to me clearly and completely.JERRY O.
Excellent quick service by agent. I did not have a reservation.JUSTIN O.
Customer did not leave a comment.scott F.
Very Good,our Attendant John was Helpful & Tara was Terrific@U-Haul Storage Place,Fullerton,CA & EDDIE@U-Haul Trk Rentals,Anaheim,CA Treated Like VIP's when Renting a One-Way 20 foot Truck&Car Trlr today! Sincerely, Monfred"Monty"KeiferMONFRED K.
Customer did not leave a comment.VICTOR C.
The people here were great! I came in here crying because the budget rental place down the street overbooked and told me there were no more trucks even though I had a confirmation email. I was so upset, and they were unable to help me get a truck from another location. I was in tears and frustrated because today was my only day to move and I didn't plan on spending more money to go elsewhere. I came to this uhaul location, and the woman was so kind and understanding and did her best to help me find a rental in my budget. When I came back later that day, the check in process was quick and easy and the man who helped me was very friendly and eager to help. Thank you Uhaul for saving the day! Your customer service was better than expected, the trucks were kept nice and well maintained and easy to drive! Awesome stuff.kya H.
Customer did not leave a comment.JESENYA M.
Customer did not leave a comment.valorie M.
This was a new van, but the new car fumes from new rubber and plastic were nauseating. Need to air out the van and add a air freshener.Luis S.
Threatening a customer that her rental was reported stolen by the computer and she would be pulled out of the vehicle in front of her kids by gun point because an email requesting an extension was not acknowledge?d is not how u treat rental customers. I will not rent from a uhaul again after that experience... And I will advise my friends not to do so either..Maggie L.
Customer did not leave a comment.Kayla B.
Customer did not leave a comment.Keith H.
your prices are creeping up too high but the place and the customer service is fantastic also you need to put back the lighting inside the storage units. that was one of the selling features for me when I first came there years ago the Storage Bends are too big to not have lighting inside of them.thank youEDITH G.
Angela was a great help. I left some items in the back of the van & she was very quick in calling me to let me know I had left them.Tim W.
Customer did not leave a comment.Edmund B.
Customer did not leave a comment.Jonathan G.
Customer did not leave a comment.Rob S.
Customer did not leave a comment.charles M.
Customer did not leave a comment.BRIAN Y.
The staff at this location are extremely professional and capable! I accidentally locked the keys to my classroom in the truck, and they called me right away to notify me that they had them and that I could pick them up first thing in the morning. I am VERY grateful for their help and will certainly use this location again! Thanks so much!!!Rob S.
Fantastic customer service! Very efficient and accommodating to our needs. Best rental place I've ever used.wendy T.
Customer experience was horrible on my first time with Uhaul I'm a military Vet I have respect for people but it seemed I wasn't given the same back. I got charged for mileage even though I was going to return it on the the same place. Lady said insurance is mandatory, and just for moving 11 miles total I was charged $77. Money is not an issue it was just the experience was bad. I would not go back to Angela Behrendt. He said no AAA discount or Veterans discount. No unlimited in town miles. Never coming back to this location.STEVEN R.
My rental experience was flawless!!Roel P.
The employee, wish I would have got her name , was very helpful and courteous,an asset to your companyDANIA C.
Nothing, great van at a great price. Good mileage too.Ryan W.
Friendly, quick and convenient.Ron V.
Customer did not leave a comment.GREGORY S.
Clyde was super efficient, helpful, and courteous, and made this rental experience a positive one. For such reason, we'd definitely refer a friend! Thank you!susie E.
I appreciate the great communication from uhaul. I was scheduled to pick up van at Placentia location and called me the day before to pick up at Orangethorpe location instead. Check out was fast and around the block. Van work well, no problems. Clean and not dented up, no window chips or broken cab equipment. Office area was clean and presentable. Staff very friendly and helpful. Will rent from Uhaul again.Mark B.
Staff was extreemly friendly and helpfulKaren S.
Customer did not leave a comment.ALICIA R.
Tara at this location is awesome.GILBERTO S.
pricing is a little high or at least a discount for renting multi units.just a few short years ago you had a few fantastic dollies to use for free you replace them with an average dolly bring back the fantastic dollies for free.I have 3 average dollies I don't need to rent one.the couple who run the storage units are absolutely fantastic people.EDITH G.
Second rental this week. This vehicle was clean and new smelling! Great customer service. Thanks!Maryanne M.
Everything was great, awesome customer service. Only problem is that van smelled like cigarettes and there were cigarette ashes in all of the crevices.maryanne M.
Great Customer Service and very friendly!!LOVEE H.
Customer did not leave a comment.Frances D.
Customer did not leave a comment.kareen B.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.SEAN H.
This place has limited vehicles available for rent but with surrounding locations nearby that really isn't a huge concern. This place was great and Clyde was an exceptional attendant. He made my experience completely worry free and was a phenomenal help. =)CHRISTOPHER V.
Customer did not leave a comment.SUFFER ALEXIS D.
Customer did not leave a comment.NELSON R.
The inside of the van had food grease all over the floor from a prior customer. Apparently this renter uses it for a catering business. The grease soaked into my new mattress, and now it can't be cleaned offCHERY S.
Customer did not leave a comment.FELIPE D.
Customer did not leave a comment.david V.
There was a problem with the contract software transferring preregistration info and the attendant had to reprocess the contract. She handled the reprocessing efficiently and graciously.JAMES E.
Customer did not leave a comment.Michael M.
Angela was great.Robert S.
This crew is awesome, so friendly and helpful. Thank YouANN R.
Staff was very helpful and polite. Rental truck was clean and in good working condition. No problems.NICHOLAS G.
Customer did not leave a comment.VINCENT O.
Customer did not leave a comment.cephus W.
Excellent. Clean truck. Friendly and helpful staff. Definitely would recommend.JOhN G.
Your staff here always does an amazing job. They are very knowledgeable, friendly and courteous. Keep up the good work.Tara M.
Customer did not leave a comment.OSAMA N.
Give your memprotes praise for doing such a curtious and professional job. Everyone does better when they are acknowledged.Ann R.
continue with what is being done now.Arthur B.
Uhaul need to review their employees very much.JOSEPH S.
Customer did not leave a comment.NEIL S.
Customer did not leave a comment.SCOTT R.
great customer service.ADANNA A.
i was charged doulbe the price of rental not cool. william manningWILLIAM M.
I called and spoke to Tara and she was great on the phone, gave me accurate directions and took care of me right away! Great job!BRADLEY S.
Had a great experience. Girl who helped me at the front desk was AWESOME! The move itself was a bit of a nightmare but that's another story. It's over and done...thank you guys for the great service.ROBERT S.
Every thing was greatbeatrice F.
It is such a pleasure to have all of my questions answered about renting out a van. The whole staff is kind, curtious and very helpful. Thank You!!!!ANN R.
I had to go to two locations to pick up the van. Staff should be trained to hold the van for a reservation. This Fullerton location was very helpful and came through.CHERRI C.
Lower your damn price per mile. 59 cents per mile? Really? That adds up when you're driving hundreds of miles. If you're anywhere that is not a big, populated city, your $5 lunch budget will quickly balloon to a 9-$12 overall cost. That's nuts.ADAM S.
Customer did not leave a comment.in C.
Fantastic service, location seems small and plain compared to other locations.SAMIR M.
Went in Sunday at 11am and was out of these minutes later. Angela was very easy to work with and helped us with any questions we have. Keep providing the great same service!~HARRISON W.
We actually rented from Budget one block away and when we showed up they did not have a van. Came to your location and Angela was very helpful and courteous both in check out and checking back in. Thank youTIMOTHY R.
can't improve on this experience. We'll be using this location from now on.JAMIE M.
Customer did not leave a comment.Nicandro M.
Nothing... everyone was friendly and helpful.ERICA D.
Dashboard lights don't work! Was driving at night and couldn't see the speedometer!Mike H.
Tara in your office was very helpful. We will use this location again because she is knowledgeable and she seems trustworthy.PETER C.
Good customer serviceManuel C.
Customer did not leave a comment.CORBETT G.
Cargo van clean with air cond and lots of power. Perfect service with moving supplies on hand. Clyde was very curtious and helpful. Will recommend to any friends and family.THOMAS K.
Take away that awful 30 dollar refuel fill and just charge for the gas missing.skyler S.
As I commented on the phone to the salesperson, the vans air conditioner was very low and because of the bar between the cab and the back very little to no air made it back there. We deliver flowers so I had to have my driver make separate trips because the flowers could not stay in the back for very long. However the scheduling and pick up was very convenient and staff was easy to work withLINDA W.
Great Service from Tara!Donald W.
everything is perfect !XINBEI Z.
Customer did not leave a comment.ALBERT S.
Customer did not leave a comment.Evie S.
Never had any issues. Thanks for the many years of excellent customer service.zane S.
Customer did not leave a comment.Erwin P.
Very quick and efficient process, the staff values your time and money.HENRY E.
Customer did not leave a comment.PHUONFG T.
I returned the truck after working hour, and the barking of a big dog (in door or next door of this office) sounded very intimidating.PHILIP L.
The customer service that I received at this location was excellent.MYRON S.
Customer did not leave a comment.ROSHONNA C.
Friendly great people!GARTH M.
Initial interaction with Tara (the office lady) was okay, but she was a little rude. I suppose direct, but she certainly didnt make me feel like I was a valued customer.RYAN B.
Might want to suggest a dolly. I thought there would be one in the truck but there wasn't.....my mistake. However, since one isn't automatically provided my suggestion would be to ask the customer if one is needed. Otherwise, the staff was most courteous & helpful:-).Pat K.
Customer did not leave a comment.Philip S.
Whoever was supposed to open that morning did not show up, leaving us outside at 7 am in the cold but after calling twice, the Uhaul main office number called the manager and the manager came in and took care of things. He gave us a few extra hours on our rental and a $50 off coupon for next time and apologized. That was nice but hopefully it wont happen again because it put us way behind on our days schedule.JENNIFER C.
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