Comentarios del cliente para U-Haul Moving & Storage at Oaklawn Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Oaklawn Blvd

Grado total:

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Wilhelm N. en

Grado:

El cliente no dejó un comentario.

Chonda J. en

Grado:

Very friendly people and excellent customer service

Scott K. en

Grado:

The van had a damaged windshield seal on the passenger, windshield wipers were in poor condition and should have been replaced (It rained 4 out of 5 days during my commute), Windshield leaked water from the top on the driver side and the driver side door was difficult to close and required a strong pull to close and turn off the door open warning light

Catherine B. en

Grado:

El cliente no dejó un comentario.

Anna E. en

Grado:

El cliente no dejó un comentario.

Abdulla A. en

Grado:

El cliente no dejó un comentario.

Rory E. en

Grado:

Stock a few ball hitches.

josph A. en

Grado:

Quick check in and check out. Van was practically new.

Kelli P. en

Grado:

I had to go back and get the items (blanket and dolly) because they were left off the truck. The truck did not have working heat and it was cold that day. No working radio either. However the clerk's were extremely nice and very helpful.

Juanita B. en

Grado:

El cliente no dejó un comentario.

Diana M. en

Grado:

El cliente no dejó un comentario.

Mary C. en

Grado:

Listen to customers. They are not always wrong and one size fits all answers are not always right.

Michael J. en

Grado:

Picking up the trailer was fine and standardize. But when returning the trailer, I was meet by two young males that only want do as little as possible. The one with long black hair want me to back the trailer up over 100 ft and with traffic coming into the parking lot. After missing vehicle that came into the parking lot. I told them to disconnect the trailer because I already turned to trailer in and I am not going back it up all that way, and they want it there they can move to that location . They looked at me if I was nuts.

sylvia J. en

Grado:

I had a major issue with my online check out and check in experience with the mileage being incorrect however when I called the office, they corrected the issue. I highly recommend this location.

Vicky K. en

Grado:

El cliente no dejó un comentario.

SEAN B. en

Grado:

El cliente no dejó un comentario.

Mary P. en

Grado:

Excellent customer service.

Mary P. en

Grado:

The personnel at this location are the best! They went above and beyond on both of my trips to make sure everything was satisfactory.

Waun P. en

Grado:

El cliente no dejó un comentario.

Jayne T. en

Grado:

The manager and assistant was very helpful and understanding. She listened to my needs. I gratefully appreciated that. The facility was clean and well organized. I will definitely recommend here. This was my 1st time using uhaul and a wonderful experience.

Larrette B. en

Grado:

El cliente no dejó un comentario.

Jason H. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

El cliente no dejó un comentario.

Steven S. en

Grado:

Offer Military Discount on some things

Maria J. en

Grado:

I had an appointment for a certain time but they didn’t have anything so they say but when I returned on schedule for my reservation they gave me the same truck that had been sitting still all day no one was friendly and I only needed 20 miles but the manger put me down for 10 and I was charged for 16 miles @ 1.19 and I didn’t get my dolly as I requested in the reservation I’ll never go to this location I felt cheated for an hour and a half and I’ll leave a bad review as well

pat C. en

Grado:

They were having computer loading problems. It always seems to take a long time to get registered. I have had the same issue in Richmond as well.

Mamie J. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

Smooth operation. Very clean unit. The check-in went smoother than expected with the friendly staff. I would recommend this location to anyone that needs storage in the area.

Carolyn B. en

Grado:

The staff and service desk were both very helpful snd made our move so easy thank you

Kenneth D. en

Grado:

Nothing. Everything was professionally done.

Kevin T. en

Grado:

Uhaul got a dead battery and I had to jumpstart the truck. They overestimated the fuel level of the truck and didn’t correct it when I let them know it was under what they had assumed it was. I was charged for fuel even when I put fuel in the truck.

Fernando Q. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

"GREAT"!!!!

william R. en

Grado:

fast service

James C. en

Grado:

El cliente no dejó un comentario.

Lyle A. en

Grado:

El cliente no dejó un comentario.

Julio E. en

Grado:

El cliente no dejó un comentario.

ulric J. en

Grado:

The whole rental experience was AWESOME! The guy that helped us had a great attitude. He was very caring, friendly and professional.

RANDALL E. en

Grado:

El cliente no dejó un comentario.

Shane D. en

Grado:

Excellent service and friendly staff!!

PATRICIA W. en

Grado:

I don't have any comments at this time.

Benjamin V. en

Grado:

Put all the items leased inside the truck to prevent the customer from having to come back to get it , because in the rush they forgot to get it.

josh L. en

Grado:

El cliente no dejó un comentario.

Kiara V. en

Grado:

El cliente no dejó un comentario.

natalie d. en

Grado:

I would recommend this location to all of my friends and family!! Thank you for taking care of my belongings and thank you for your patience when life circumstances allowed me to fall behind!

Christina S. en

Grado:

El cliente no dejó un comentario.

Brandi R. en

Grado:

Absolutely wonderful staff! Everyone was helpful polite and on time had my truck waiting on me before I got there at 7am!

Anibal D. en

Grado:

It was all good again. Thank you.

Lanasia D. en

Grado:

Good & fast service

TERRY S. en

Grado:

I was supposed to have 2 trucks at this location. There was only 1 truck there. The people working there got right on this problem and fond me another truck. My church rent 3 26 foot trucks this time every year for an event we have servicing the community. Last year one of your managers cancelled one of the trucks. This is 2 years we have ran into a problem when we went to pick up the trucks. If we continue to have problems wwe will have to use another vendor.

Agatha S. en

Grado:

I would definitely rent again .

William J. en

Grado:

Service was great, except the fact that i paid $100 upfront for a truck that totaled out to be less than $50 so I have to wait on my refund because of the card type they should let you know that it will be a hold up if you dont use a major debit card.

Raquel D. en

Grado:

Roxanne is amazing!

TANYA J. en

Grado:

Very friendly staff

Dawn N. en

Grado:

Everything started off great but because I was not able to get time off from work to get the truck unloaded and returned, the GM had the truck towed WITH my personal belongings still inside and I am m

Christopher W. en

Grado:

El cliente no dejó un comentario.

Ray J. en

Grado:

Roxanne Peters was great. My reservation didn’t show up in the system but she still square me away.

Agatha S. en

Grado:

El cliente no dejó un comentario.

Jonathan M. en

Grado:

El cliente no dejó un comentario.

john anthony D. en

Grado:

El cliente no dejó un comentario.

Monty K. en

Grado:

nothing manger on duty customer service was outstanding. Took the time to make sure I had everything I needed when other arrangements needed to be made on short notice.

Danielle P. en

Grado:

Better customer service

Diqueshia J. en

Grado:

The mileage on the truck was off but they insist nothing was wrong. The mileage stats I went 29mi but I didn’t put any gas back in the truck because it was still on quarter tank. Literally went up the street from the store. This place just robs you out your money I will gladly be going back to budget.

Nicole H. en

Grado:

Screen your customers! I live in HOUSTON, TEXAS! I constantly receive emails from guys. I haven’t used you guys over 10 years. I spoken with you guys early this year about this. It’s so upsetting! Please fix this issue. Nicole Harris

Raymond M. en

Grado:

Easy riding vehicle

Brian C. en

Grado:

Once again, great service. I will definitely use this UHaul location in the future.

Taylor H. en

Grado:

Office staff would not assist me in closing my account after clearing my storage unit even though I was in the office before closing hours. It was “too close to 7pm” for him. Had to come back.

Charles W. en

Grado:

El cliente no dejó un comentario.

Deborah B. en

Grado:

The service and the staff was always great

Quavon F. en

Grado:

El cliente no dejó un comentario.

Jeffery T. en

Grado:

Rosanna was exceptional... and she loves classical music!

treza b. en

Grado:

I will always come back when I need too. Uhaul has moved me up down Virginia since 2012. Thanks for all you do. Roxanne goes above and beyond to make sure her customers are satisfied.

Ladreika B. en

Grado:

Very decent truck. Nice office people.

Raymond C. en

Grado:

air condition in the truck need to be fixed

Kimberly V. en

Grado:

El cliente no dejó un comentario.

Daniel N. en

Grado:

Roxanne Peters runs a tight ship there and always puts her customers needs first! Promote her now, increase salary to compensate! I will not go to another U-Haul facility if so know I can only deal with Roxanne and her crew over at Oaklawn Blvd. -Daniel N.

Richard R. en

Grado:

Best experience ever Super friendly and helpful staff I will recommend to everyone

lashonda R. en

Grado:

El cliente no dejó un comentario.

Faye P. en

Grado:

Some of the best customer service reps I've dealt with.

Cynthia R. en

Grado:

Roxane provided great customer service. We were extremely satisfied with our experience at this location!

Chris H. en

Grado:

I booked my Uhaul truck from a location closer to my house in Chester, VA but they screwed up my reservation and booked the truck at the Oaklawn Location so I had to drive an additional 30 minutes to pick up and drop off the truck and racked up probably another $40 in miles fees.

Richard W. en

Grado:

Your trucks are in poor quality. Had to slam 3 or 4 times to get door to shut and even then I would be driving down highway and “driver door open” button would come on. That and the shocks on the truck are horrible. I’ve driven box trucks before and never before had a truck bounce up and down so violently on smooth roads. Your prices are outrageous and it’s clearly not used to maintain trucks to keep your customers safe.

kenny W. en

Grado:

El cliente no dejó un comentario.

Mary T. en

Grado:

During a very tough time, I had to put things in storage for about 4 months. The size was just right, the price was affordable and staff were accommodating and polite. Thank you.

Ricardo V. en

Grado:

The staff is friendly and helpful.

DAVID J. en

Grado:

Great customer service!

Richard R. en

Grado:

Fantastic service great experience

alece J. en

Grado:

I wouldn't change a thing because all of the employees were very nice and friendly.

Dorinda G. en

Grado:

El cliente no dejó un comentario.

Fredena M. en

Grado:

I drove from Cincinnati, Ohio, at 9:47AM, to facility. I arrived at 7:28PM. THERE WAS A NEW UNIT DOOR, A NEW LOCK-AND, I GOT NOT ONE NOTIFICATION. It was 8:58PM before I got the new, RIGHT unit key.

Derrick L. en

Grado:

I reserved a Trailer for in town use. Upon return i was informed thete was not adequate space at this location to store the trailer. I was told to drive across town to return trailer. I called 1800UHAUL and the situation was handled poorly. Needless to say this will be my absolute last rental from UHAUL...EVER.

dale S. en

Grado:

El cliente no dejó un comentario.

Michelle H. en

Grado:

El cliente no dejó un comentario.

Elmer H. en

Grado:

Advise customers when the rental location has moved instead of finding out from the sign on the door.

Eric W. en

Grado:

.

Jennifer C. en

Grado:

The new lady you have working the front is very rude and just mean I will not be coming back.

GEORGE F. en

Grado:

El cliente no dejó un comentario.

Bolling A. en

Grado:

Wendy is always great. Appreciate her help.

yvette w. en

Grado:

Ms. Stephanie is a very attentive,caring individual. She's goes above and beyond to make sure,you are comfortable with your belongings being in this facility care. Each time we have spoken....BLESSING

sherwin W. en

Grado:

El cliente no dejó un comentario.

EDWARD P. en

Grado:

El cliente no dejó un comentario.

Jameelah P. en

Grado:

El cliente no dejó un comentario.

Tara U. en

Grado:

El cliente no dejó un comentario.

Slawomir P. en

Grado:

El cliente no dejó un comentario.

paul W. en

Grado:

Nothing. The service was excellent. I can't remember her name but the associate on site was most helpful.

Hayden W. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

Give the lady a raise that did our rental, she provided excellent customer service.She was friendly personable and kind She took time and made us feel like we were her priority. Best ever uhaul experience because of this employee Stephanie Beller,

Bolling A. en

Grado:

El cliente no dejó un comentario.

deandre H. en

Grado:

Nothing everything was great. It was simple and easy and the staff was great. I will definitely use Uhaul again in the future. Thanks guys

Theodora T. en

Grado:

The truck was in bad shape-I only came from VA to NC, and I had to put $50.00 in gas the truck and it had gas in it. The truck was popping and, very hard to pull hills. It did not shift correctly, it souned like to was going to stop running. I am seeking some sort of refund.

Wilhelm N. en

Grado:

El cliente no dejó un comentario.

Eric W. en

Grado:

Excellent and prompt service. Counter agent was extremely proficient and the gentleman who readied the truck was also efficient and courteous. 5 stars all the way around!

Willie W. en

Grado:

El cliente no dejó un comentario.

Willie W. en

Grado:

El cliente no dejó un comentario.

Sherman K. en

Grado:

Everything was good and on point Thanks you

Thomas S. en

Grado:

Nothing, both young ladies I dealt with were kind, friendly and more than willing to satisfy us with customer service, glad I chose that store and will keep coming back...,

JANET D. en

Grado:

very helpful manager

irene g. en

Grado:

I would definitely recommend them to other people

James S. en

Grado:

El cliente no dejó un comentario.

Vincent C. en

Grado:

Location is decent they are making repairs, could fill in the potholes in the middle road. All location employees should be a little more clearer on the charges you can incur! I went from paying around $250 for my rental to almost $900! My account is in overdraft now because I was told the wrong information.

Sharon R. en

Grado:

El cliente no dejó un comentario.

Latashia G. en

Grado:

Regardless of the need, the staff at this location were always professional, friendly, and extremely helpful. In my opinion, this is by far the best Uhaul location in Prince George.

Charlotte F. en

Grado:

They great people here

Arthur W. en

Grado:

Manager Stephanie was very professional, friendly, and helpful at all times.

Molly C. en

Grado:

Excellent

Timothy T. en

Grado:

These people are fabulous. They made me feel like family and that I mattered. I would recommend this site.

Kenneth B. en

Grado:

The service was prompted any courteous.

Ashley B. en

Grado:

Stephanie is the best!! She made the process very easy and really helped my family and I get situated! Thank you sooo much!

Deborah B. en

Grado:

Consumer service was excellent thanks stephenie

Rodger A. en

Grado:

Great staff . Great experience

Orine F. en

Grado:

Very pleased

Ethel J. en

Grado:

Thank you so much for your prompt efficient and courteous service which was so need at that time. I can say you all went out of your way to accommodate me . Again thank you and to each of you , tha

Rodger A. en

Grado:

Great seevice, fast and nice staff.

pamela s. en

Grado:

Had my storage for 2 years. Staff was always friendly and helpful. Thanks

Cynthia M. en

Grado:

Excellent

EARLINE C. en

Grado:

Keep up the good work.

Paul O. en

Grado:

I would give you an excellent rating if you were open 24 hours to paying customers. Be Blessed

patricia j. en

Grado:

I was concerned about the move after another company cancelled on short notice saying they had to cancel all orders due to a shortage of trucks. Uhaul saved me from worry.Thank you.

JAMEKA M. en

Grado:

Mrs. Wendy was awesome she really showed cared

PATRICIA W. en

Grado:

None at this time

mundet i. en

Grado:

No comment.

Rebecca N. en

Grado:

The lock on my storage shed was the wrong lock and it took the staff almost 3 months to replace it. When they did, it was still the wrong lock.

Anthony R. en

Grado:

Great friendly staff went out of their way to help

Martin F. en

Grado:

N/a