10' Truck no right window knob. Mileage efficiency cluster didn't work. No light in the back of the truck. Customer service rep was nasty. Lacks customer service skills. Training needed on deescalation and problem solving.
Jamarl J.Customer Reviews for U-Haul Moving & Storage at Oaklawn Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When my things were going up for auction I expressed that all I wanted out of a full storage unit was a box of pictures because my mother and father have recently passed. I do understand there may be rules and consequences but the employees were so rude about it and showed no empathy. Even when I expressed that I could be supervised and the box was in the front of the storage they didn’t consider and gave me a cold no. Because my family pictures could not of any use to anyone I feel as though an exception could’ve been made. It was hurtful and a hard pill to swallow. When everything you own is ready to be given away I feel employees in this field should be trained to be empathetic. When my brother purchased the storage when it was up for auction they snatched it from him and said it wasn’t allowed.
jocelyn j. | Overall ExperienceLuke went above and beyond for me and my mother ! I would give him a 5 star rating if I could !
iasia P.The employee that works at that location seriously needs some customer service training. She is rude, never talked to me, but at me. When I asked her a simple question. she responded with WE WILL GET THERE!!!. Everything that she said while speaking at me was short, and curt. She never told us where to park the truck upon our return. So when we brought the truck back a few hours later she snapped at us and pointed at the return area and said, CAN YOU PARK THE TRUCK RIGHT HERE, THIS IS THE RETURN AREA. Mind you she never told us that. So my disabled husband walked all the way across the parking lot to the place that we picked up the truck, and returned it to the same spot, because she bever told us about the return area. I WILL NEVER COME BACK TO UHAUL. I will rent two men and a truck before I some back Uhaul!!!
Dorothy A.Luke provided the best customer service I've ever had. He welcomed me as I came in and assisted greatly with everything I needed. I will recommend this location to anyone.
Donte' J.We were in the process of being removed from our home with nowhere to stay. These people at this location didn't care of our situation. They banned us from ever using their location again because we renewed our reservation online instead of returning in 24 hrs. The lady at the front desk is mean and rude and nasty. They locked us out our storage unit without notice, and wouldn't give access until the van was returned even though both were paid up to date.
Dominique H.Service providers friendly and kind!
Edward K.Good services for years with everytime I needed a truck, storage, boxes or locks. Excellent care.
Edith G. | First ImpressionsWould be nice to have a couple of seats inside the office for customers that are waiting. Need a better way to get into storage when keys are lost instead of calling a locksmith.
Gwenell B. | Overall ExperienceI didn't move out they auction my things off! I fell on hard times and they didn't work with me..The manager LUKE at that location was very nasty when he talked to me and my fiancé..but I wouldn't recommend no one yo Uhaul as long as he and some the staff is there..Some of the workers there need more training on customer service skills..
Raymond W. | Overall ExperienceI really appreciate Christina helping me at my time of need. She was very polite and attentive.
Sayida M.My Storage needs were met but however on multiple occasions where I paid my bill because I was working out of town, came back to my storage unit where the lock have been still on my storage unit. Multiple times where late fees were charged to my account for late payments when if I was wanting to get into my storage I couldn’t because of the lock that should have been removed days prior!!
Shareeka H. | Overall ExperienceJust an inconsiderate staff; rude and the turnover rate in personnel just made my experience BAD.
Yolanda S. | Overall ExperienceThe ac didn't work and it's summer time. The window hand roller was missing on the passenger side. I didn't notice it until I had left. Then when I brought it back the man is going to ask me what happened to it once I reported it. If I knew maybe they could fix it. I don't like being accused of something I had no control over. I am not satisfied with my rental. I need another Uhaul this coming weekend and not even sure I want to use this location. Plus when I got there to check it out the guy at the front desk didn't walk me through everything to show me the truck. He just gave me the keys and I had to look at everything.
LeeAnn E.Very friendly
MICHAEL L.Luke was wonderful and had the truck ready for me immediately with no notice from me I showed up and he got me exactly what I needed, really well ran store clean and professional and would definitely go here again
Dylan W.Jade was extremely helpful. Everything was great.
jeremy T.AS A CUSTOMER, jade is the rudest csa uhaul could hire. She is lazy & very irritable. Will never use THIS location again for as long as she is employed. Everyone else was great
De'Asia C. | Overall ExperienceNothing
YASMEENB H.My initial contact at this site was good, however the customer service I experienced upon returning the equipment was unacceptable. I will not use this again. U-Haul is not the only moving services. If you as a representative is having a bad day and/or do not want to be here, maybe you should stay home until you can represent.
Kebbie B.N/a representative was great! Experience quick and easy!
Nicole G.I closed out the storage shed the same day the payment was due for $145.00 could you please refund my balance. It would be greatly appreciated. Every body at u- haul have been great thanks for helping me out. Mr. Nunnery A100001 shed
Walter N. | Overall ExperienceNothing. It was awesome.
JOYCE G.I appreciate the staff for helping make my truck rental and storage fast and convenient. Although it was last minute it would not have been possible without the help of such a wonderful staff and a great company, Thank you.
George U. | First ImpressionsJade Cook was very helpful and offered great customer service :)
Ashley T. | First ImpressionsVery happy with the service I received.
Patricia M.Share app not easily accessible charged extra day for 3 hrs charged after hour because app could not be accessed.y wilkerson
Aie Young W.Your employees should make sure the U-Haul is cleaned after every return. It's always animal hair all over the vans and sticky stuff on the steering wheel and the cupholder
Patrice J.Quick and easy rental. Great customer service.
Debra N.Great location down from taco bell they all were great staff from morning to the closing all were great with instanting me.
Desirea A.Luke was extremely professional and knowledgable about everything with regard to my rental. He also explained and showed me other areas of place in case I need to either store or move items. Great experience overall. I'll definitely keep that location in mind if I need a U-Haul. Luke should definitely be recognized.
KEVIN S.Jead, was the nicest lady I've ever talked with and really good at her job and very noticeable.
Walter N. | First ImpressionsMy visit was great. I received Excellent customer service and the staff was very professional and knowledgeable.
willie M.A very professional & pleasant experience.
Mary T. | First ImpressionsThey try to charge you a gas fee even though you put gas when you turn it in after just filling it past the line from when you initially rented it. Watch out!!!
Mario L.I was able to set up reservations online. The process was quick and easy. Representative at U-Haul was efficiency and polite. She did not mind doing her job. We will definitely use this location in the future.
Gordon O.Eli provided service with a delightful smile and Luke was nice and helped me with taking pictures. The process was fast and easy. There was also a lady in office- I don't remember her name, but she was nice and pleasant at pick up. Thanks for the great customer service ! Thank you.
Maurri W.Although the clickers weren't available during the time my services were issued services was still excellent. Thanks.
CIERA L. | First ImpressionsThe experience was awesome and I’m glad I was able to get a storage unit for my items.
Lori S. | First Impressions👍🏽
brandi w. | First ImpressionsI was charged extra for being an hour late but the employee told me that the truck is rented by the day. The time I gave was an estimate as no one knows exactly how long it will take to move. I called prior to being late saying it will be another hour and I was charged an additional 81.00 when the price I paid at the counter was 86.00. the employee was nice but I don't think people moving should be charged late fees if trucks are rented by the day.
charem H.I was a little disappointed because of the price going up but other than that it was okay
Ronald P. | Overall ExperienceGreat experience. Had no problems coming or going . Thank you very much
Steven B.You need better trimained staff
Richard S.Elijah was a very polite anf respectful young man. I was very pleased to have met him and i would like to thank him and encourage him to continue his great customer service.
Aaron B. | First ImpressionsVery professional.
JOYCE G. | Overall ExperienceExcellent service Thanks
theresa B.Great experience. No issues. Thank you!!
Nancy N.Elijah was professional, helpful and apologetic for the other locations behavior! He was smiling, inviting and put me at ease! He was fantastic!
Mercelene Q. | First ImpressionsDidn’t have clicker available on the day I secured my storage unit. That made it difficult to access my unit.
Sandra D. | Overall ExperienceThe customer service rep was very professional and polite overall good experience
Leslie G.Keep up the good work.
arthur b. | First ImpressionsLuke is the best person you can have running your business! He was very empathetic towards my situation which you barely see in customer service now days. I will definitely be a returning customer to this location as well as recommending to friends, family & colleagues. Thank you Luke
De'Asia C. | First ImpressionsGM, My Res# 74809720 was not available at the location in which it was reserved. I had to go to another location to get my rental vehicle. V/r, Jeff
JEFFERY W.I never got the insurance but when i turned the vehicle in they charged me the insurance.. like mandatory... Manager is very RUDE!!!
gilberto M.Trying to do reservation online had some issues that needed to be fixed once I arrived at location Code was given online for me to get in but there was no key pad at this location to actually use code. However once I arrived Luke the agent at the location helped me completely and I was 100 % satisfied with his time effort and services. So my day was good because of Luke and glad he was there to assist me I
Timothy Y. | Online Move InFrom the beginning Luke was a great help. I appreciate him.
India P.Quick and easy encounter Employees at this location apologized for my ordeal at the other location, listened to my concern and even said they would see if it's anything they can do about making it known when you book a reservation online you must have a deposit if paying in cash or a prepaid debit card.
Jakal B.Would not give refund; for unused unit purchased Jan 04 2023. young
Aie Young w. | Overall ExperienceGreat employee’s
Jacqualyn S. | First ImpressionsJade was extremely helpful! She helped me pick the right size storage unit after I reserved the wrong size. She made the whole process stress free and helped me reserve a new unit! And she made the truck return quick and easy.
Jaylin T.Ensuring requested equipment is present should be worked on. As well as the truck being in reasonable condition, the windshield was obviously cracked and the tire lights were on which did not make us comfortable to drive it.
NiaMya C.Excellent customer service, I always use this store And recommend it to everyone I know. Christopher Picard Maintenance manager of Fort Lee.
CHRISTOPHER P.One of the men working at the U-Haul facility on Oaklawn near hopewell Va was very helpful and knowledgeable about his job he helped me combine two units into one unit and saved me money, his name was Luke, need too hire More men like this gentleman, thanks Luke! Mr Nunnery, USMC Vietnam Vet
Walter N. | Overall ExperienceHello , bueno te dire ke en mi unidad JO7503 hay un a entrada te agua por el techo mi ropa y mis zapatsos se humedecieron y algunas otros cosa se mojaron quizas porque estavan en el piso el lugar siempre com problemas en el gate automatico y los transmisores del gate con problemas tambien
juan R. | Overall ExperienceI was extremely impressed with the customer service i received from Jade. She was very helpful and knowledgeable. This facility is very well kept and much more convenient than any other self storage space I’ve ever used.
Owen S. | First ImpressionsNo comment
Fannie s. | First ImpressionsTeach your employee some manners The young guy that checked my van in was very rude That was my 1st time experiencing that at this location
Patrice J.I stored my stuff for 5 months and everything was the same when I picked it up on December 27th.
Norzekia H. | Overall ExperienceNothing, They were very helpful an polite.
TERESAANN C.Agent at counter was rude at 8:00 am. She thought it was wise to continually correct me.
tom W.Go visit Luke he’s amazing!! Very helpful
Kandiss S. | First ImpressionsLuke is a great person to do business with. He has a great personality and is very courteous.
Gerald C.Great customer service. Quick easy rental and pickup.
Nherie T.The store was empty when I arrived and I waited in the store for 15-20 minutes before the woman came in. She was not friendly at all and seemed irritated. I asked for a drop off location closest to my storage and she just picked a random one and told me I could just drop it off at any uhaul
Ciarra G.Great job.
Gerald C.I had a pretty good experience with U-Haul. The cargo van I had reserved had a 'mishap' and was unavailable at the location I chose on the very morning I was supposed to pick it up, but the U-Haul folks worked hard to make sure sometime was available for me close-by so I didn't lose any time with my transport & plans. Not everyone would be as accommodating in this day and age, so I was grateful.
Belinda F.Nothing at this time. Luke was extremely courteous throughout the entire process.
Gerald C.Staff was very kind, helpful and knowledgeable.
Khadijah H.Very easy process to rent a truck and drop it off!! Thank you
Alex N.Luke was great, he made sure that I had the correct size unit for the items I had to store. Very friendly. Would highly recommend.
Teresa J. | First ImpressionsLuke was extremely helpful, polite, and walked us through everything!
Caitlin T.Nothing at this time. The renting process was very quick and easy, and the customer service was outstanding.
Gerald C.Luke was an amazing person to work with, he had me in a out very easy and quick I had a wonderful experience. I also appreciate the young lady that booked my reservation all an all they were very helpful.
Sayida M.They we're beyond amazing
brittney B.Luke and jake were super helpful and overall really nice! Definitely would recommend this location
Molly A.She was very informative and helpful and kind .. and went with us to the unit.
janet b. | First ImpressionsStill believe the prices are too high!
Paul O. | Overall ExperienceGood business
Howard W. | First ImpressionsThe storage I had no problem. The gaining access to the unit is misrepresented in the online move-in. I was given an access code to enter. This location issues coded wireless keys. I believed to be best. Everyone having to use one keypad will Breakdown and inconvenience all.
Donnell N. | Online Move InThe young lady working was very courteous, helpful and knowledgeable.
mildred g. | First ImpressionsGreat customer service
OCTAVIUS J. | Overall ExperienceLuke is great very helpful
Salina H. | Overall ExperienceThe staff was very friendly especially Kristina. Just would recommend the prices not being so high especially for just a “walk-in closet”. Overall I’d give it a 7/10
Kristen M. | Overall ExperienceFair price and easy access
Joey H. | Overall ExperienceWould be a lot easier with a gate code instead of a key fob, that you have to keep up with or you may not have with you
ronald l. | First ImpressionsOnly getting an average rating because I showed up at 9am Sunday 7/17/2022 to rent a storage unit and stayed until 9:50am. Advertised hours were to open at 9am and after 50 minutes there was still no employee present.
brian a. | First ImpressionsThank you for your care and your professional manner whenever I came in .
Anne K. | Overall ExperienceVery pleased with the service I got there
Carol B. | First ImpressionsGreat and easy....
Keenya S. | First ImpressionsI felt comfortable visiting facility at any time to get my items. Staff friendly and very helpful. Thank you all so much!
Debra F. | Overall ExperienceGate go chomp
DOMINICK G. | First ImpressionsThe employees at the Oaklawn location were extremely helpful, friendly & funny after a mishap with the Jefferson location. They are greatly appreciated for that.
AIESHA STARR A. | First Impressions