Customer Reviews for U-Haul Moving & Storage at Oaklawn Blvd

979 comentarios

5400 Oaklawn Blvd   Prince George, VA 23875
(Beside Sisisky Gate entrance of Fort Lee)

(804) 458-7553

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 458-7553

5400 Oaklawn Blvd
Prince George, VA 23875
(Beside Sisisky Gate entrance of Fort Lee)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Overall everything was amazing especially the customer service received. I found myself saying there's really nice people in this world all because of the service delivered . But there was a roach in my storage that was the only issue

Shakila R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doreen G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTOR MARK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD EUGENE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Y.  |  Overall Experience 
Clasificación:
1.0

First time and last time as a Uhaul customer. Scheduled for a 5:00 pm contactless pick up. Instead had to wait inside and didn't receive my vehicle until after 6pm. The van had not been cleaned and the sliding door did not work properly. Terrible service.

STEPHEN TODD K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Betty Joe K.  |  Overall Experience 
Clasificación:
5.0

Only down side is the holding fee that's still pending on my account. I know it's not the location's fault but Uhaul's system overall. Uhaul central told me the holding fee will come off in a couple of days. Still waiting on it.

CHRISTINA MARLEE G. 
Clasificación:
5.0

Great staff, very friendly & helpful.

LACHE VANESSA C. 
Clasificación:
2.0

Horrible lot. Felt like i was driving off road to get to my unit

Andre M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL RONALD B. 
Clasificación:
5.0

The employees were so helpful keep doing what you are doing

MIALYNN J. 
Clasificación:
5.0

Awesome service.

Osa F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane A.  |  First Impressions 
Clasificación:
5.0

Lauren was awesome!

Brooke F. 
Clasificación:
2.0

My 19.95 rental cost $114.00 for four hours and 91 miles

PHILLIP LEE R. 
Clasificación:
5.0

N/C

TONY V. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMASALLEN H.  |  Overall Experience 
Clasificación:
5.0

nothing very satisfied

DOLORESJEAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie P. 
Clasificación:
5.0

Lauren was awesome. She helped me so much with everything. Thank you Lauren!

DEBRALYNN F. 
Clasificación:
5.0

The Prince George, Oaklawn Blvd staff were wonderful to me. I was very ill and they were very helpful and accommodating to me, especially Lauren. Very knowledgeable of procedures and rules and fixing problems. I will be used Uhaul again to complete my move and have recommended them to everyone I know.

Gloria H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEVRONMONKENITE S.  |  First Impressions 
Clasificación:
1.0

“Traffic” called me and told me the truck that I requested was available at this location. After showing up and waiting in an empty lobby for 10 minutes I finally realized your employee was the lady hanging out with a guy on a motorcycle in an empty storage unit nearby.(you should really check on what goes on at this location). She then proceeds to tell me that the truck that I was told was available was actually “hers” until next week. I ended up having to use a van which worked out for the most part but caused the process to go from being a simple pickup to the a drawn out process guided by your rambling, high employee.. also once I left the location I realized I wasn't given the dolly that I paid for.

MATTHEW RICHARD M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Margarita O.  |  Overall Experience 
Clasificación:
5.0

Great place to storage

Luis D.  |  Overall Experience 
Clasificación:
5.0

DaQuan was very knowledgeable and most helpful. He also has great customer service skills and is very pleasant. He gets a 10 from me. Ease of setting up account was nice as well.

Carolyn M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Koshema W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUELANDERSON M. 
Clasificación:
5.0

They were always professional, polite. There hour's was convenient. Please show you're love !

Nancy K.  |  Overall Experience 
Clasificación:
5.0

Trucks where there when I needed it! Customer service was great! They got me in and out! They where very professional and very very nice. Thank you very much!

NANCY MARIA K. 
Clasificación:
1.0

I reserved a 20 foot truck. The location on my reservation didn't have one. Customer Service said my truck was 48 miles away at another location. In Richmond, that's 90+ minutes away. I had to settle for a 15 foot truck at another location.

Jason B. 
Clasificación:
5.0

JaQuan is wonderful and provided great customer service

Debra F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Durshay F. 
Clasificación:
5.0

When a family emergency affected the time we had to return the truck, I was given more time to return the truck for no charge. Staff was wonderful and thoughtful and I'd recommend getting your trucks here!

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia A. 
Clasificación:
4.0

Just keep up the good work that y'all are doing to keep the property and the trucks clean

WARREN S. 
Clasificación:
3.0

Under the old management, I will say that the storage facility and the customer service were excellent. under the new management, too many times the gate didn't work, and the workers or management didn't care if you get stuck inside or out. I have to give the new management an ok. I believe they are trying, but maybe some customer care classes are in order. Uhaul, a big name to live up to. New management needs lots of help.

FREDDIE H.  |  Overall Experience 
Clasificación:
5.0

I wasn't too happy that the AC unit was not working too good in the van. My husband was told that the manager was driving the van that I originally supposed to have gotten and so that was the one for me to get. So I was a little bothered due to it being so hot.

Jacqueline G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

Put the truck keys in the drop off box and the drop off box is broken. I had to push it close several times and it would not stay. I finally got it to a point that it would stay up. I have taken pictures of me placing the truck keys in the drop box.

JOSEPH JEROME H. 
Clasificación:
5.0

I was looking for a 5x5 storage and they had one available. The staff was amazing and I would definitely recommend them to friends and family.

mcphaul s.  |  First Impressions 
Clasificación:
5.0

Had a very good easy experience…. Love it and the employees are fantastic!!!

Shayna B.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Ike M.  |  Overall Experience 
Clasificación:
5.0

Staff members met my needs and we’re very helpful and friendly

Ike M.  |  First Impressions 
Clasificación:
5.0

Great service and mobile check-in was easy. The attendant showed my husband how to maximize gas efficiency. After we arrived in Norfolk to move my son, we found out he couldn't move into his new apartment until 4ish. I called and was told I didn't need to add my son as a driver as long as he had the contract with him. We left the truck with him amd returned home. GREAT!

Tony E. 
Clasificación:
5.0

I always use this whenever I need to rent

veronica g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEIDRALYNN G. 
Clasificación:
1.0

I scheduled a reservation days a head of time and still had to wait when I got to the location. I waiting 15minutes for a truck that was in poor condition. I honestly wouldn't have gone to this location if all of the other locations weren't booked up. It honestly wasn't anything wrong with the employees at this location other than him being short staffed. It was the piss poor equipment. Never again !

Briana B. 
Clasificación:
5.0

I always rent from this location and they always meet my needs a very good first class store .

STEVENANTHONY P. 
Clasificación:
3.0

It's okay

TWANNABISHU R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donita S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jazmine R.  |  Overall Experience 
Clasificación:
5.0

Internet was down, however I contacted another facility, from a sign in the window, and was able to turn in the equipment via that facility.

RICKY B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chanel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory H. 
Clasificación:
5.0

The gentlemen was awesome that I meet diffently will come back great experience. Thanks 😊

JEANNETTAMARIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

YEUDYOMAR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MISTYLEE N. 
Clasificación:
5.0

Young man who worked with me named Antwuan I believe was excellent. Only person in the building and had to wait over 20 minutes to turn in vehicle but not his fault. Overall excellent experience.

Cornelius F. 
Clasificación:
5.0

Great energy and friendly.

K'CHARRAARTICE B. 
Clasificación:
2.0

The customer service at this location is poor. When I walked in I was not greeted. In fact, after waiting awhile and was not addressed, I greeted the 2 workers just to ensure they saw me. This is the second time I've visited this location and the customer service was lack luster. If I can avoid it, I will never rent from here again.

HASHAUNADINIMA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

chaemarra M. 
Clasificación:
1.0

Answering the phone and actually helping the customer when they call

TONIADENISE T. 
Clasificación:
3.0

need more help at counter only 1 person working at counter been in 3 three times in the last week not the employees fault just need more help thanks

WILLIAMEDWARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia F.  |  Overall Experience 
Clasificación:
2.0

Business software is always breaking down, loss of connectivity with their server. Requires repeat of transaction. Short staffed and long wait. Staff is friendly. This place requires a lot of patience.

BERTHAHICKS J. 
Clasificación:
5.0

Thomas was very professional and thorough!

JOEYLAMAR H. 
Clasificación:
5.0

Customer service agent was really nice and knowledgeable about uhaul tru ks and capacity.

Derrick J. 
Clasificación:
3.0

I was over charged

REGINALDGIRARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joey H.  |  First Impressions 
Clasificación:
5.0

I am always happy with the service at this location. Customer service is great!

Bolling A. 
Clasificación:
5.0

Great customer service and all went smoothly. Thanks again.

WAYNEWILBERFORCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCELLUSRAPHEAL M. 
Clasificación:
4.0

Enjoyed the very new van and its features. Check-in was great. Initially, the check-out associate appeared to be new, bothered, and not all pleased to be there. Not professional in attitude or demeanor. However, the associate who tookover the check-out was polar opposite.

Shelton C. 
Clasificación:
1.0

I had two storage units with them. Both of them empty and nobody knows where my stuff is!! And to top it off they are still charging me for the unit and my belongings are not even in it!! Do NOT RECOMMEND AT ALL!!

Ruth K.  |  Overall Experience 
Clasificación:
5.0

Good experience picking up vehicle and return.

PATRICIABRYANT B. 
Clasificación:
5.0

Knowledgeable and Courteous Staff. If the need came up I would use this UHaul location again and I would certainly recommend it to anyone…. Many Thanks

Delbert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence D.  |  Overall Experience 
Clasificación:
5.0

everyone was nice and helpful.,,

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALDWILLIAM B. 
Clasificación:
1.0

I wash charged twice after have moved out since may

brianna t.  |  Overall Experience 
Clasificación:
5.0

Area was as clean as a storage area could be. Easy access to all areas. Kept uncluttered, clean. We were able to dump unneeded dorm stuff in dumpster. Made it super convenient.

Marsha P.  |  Overall Experience 
Clasificación:
5.0

Can't think of anything at this time. Customer service on point was very pleased

ERICALYNN S. 
Clasificación:
1.0

My belongings were stolen from my unit! I kept getting phone calls and emails about my unit having a new lock and key and that I could come get the new key and go through my storage. Only to arrive to get my belongings from the storage and the unit was cleared out!! Not only were my belongings gone I had two separate units they tell me I can not see my other unit because they have already placed another customer with that unit.. but there were no auctions held so they just let someone come in and take my belongings and then gave the unit to a new customer!! Talked to the GM who verified there were no auctions nothing had been sold but all my stuff is missing and they have no idea why!! Asked them to review the cameras and they gave poor excuse of not knowing when to look to see when my stuff was stolen!! HIGHLY DO NOT RECOMMEND THIS LOCATION my belongings were only in there a year and now everything is gone and they have NO EXPLANATION AS TO WHY OR WHO TOOK MY STUFF!!

Ruth K.  |  First Impressions 
Clasificación:
3.0

There are some damages to the surfaces in the unit. Couple of spiders. My biggest concern are the drive ways not being maintained and/or level.

Danielle T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNEWINDHAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

william a.  |  First Impressions 
Clasificación:
5.0

Very friendly staff

RANNETTEMICHELLE J.  |  First Impressions 
Clasificación:
5.0

I would like to thank DaQuan for a great experience. He and his new trainee were very accommodating and pleasant to deal with. I also booked Z Moving Specialists they were fantastic.. The guys worked fast and hard to stay within the time booked. and pack the storage very well. delt directly with the owner Denzell who was very professional and cared about the move.

Brandon S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M.  |  First Impressions 
Clasificación:
1.0

Awful experience

RONALDDEAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESTHOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALINDLISHUN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

CECILF M. 
Clasificación:
5.0

I just wish my confirming appointment could have been at the U-Haul closest to my location. However, the staff person was very helpful and friendly. He answered all my questions.

Maxine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chantell J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

CARMEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARQUISJOHN V. 
Clasificación:
5.0

It was not a half a tank when I got it but I put it plus a little more. Your customer service rep Sushi at my pick up location has the most positive and upbeat personality I have ever met she is an awesome person by far. I watched her gracefully multi task three customers, I love and adore her.

Chantay B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jazmine R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

rosalind J. 
Clasificación:
5.0

The staff I always extra nice Kendaisa and Ryan are the best.

ninockthia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Whitney H. 
Clasificación:
5.0

Was very professional, they work with me to make sure I was taken care of and settle in.

Tammantha S.  |  First Impressions 
Clasificación:
5.0

Thanks for been patient during this time of harship.

Cynthia M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service.

HECTOR D.  |  First Impressions 
Clasificación:
4.0

The gate keys were not working. ThAt was stressful. Also maintenance has yet to come fix my storage where something may have fallen causing the door to be stuck.

Tiffany F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany F. 
Clasificación:
1.0

Very slow service during return. The employees weren't knowledge at all. Location needs more agents and/or better training for new employees. I would like to say that they were polite but wasn't efficient with getting folks in and out.

Kiara E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

The agents in the store were more than courteous and when I returned the truck, quickly amended my contract and ham I was finished.

Robbin T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshaun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall M. 
Clasificación:
4.0

I swore i would never use this location again ,because of the problem i had with the old management, (Roxanne) i think was her name and an older gentleman. I found out it was under new management so i decided to try it again. It was great the new manager was awesome and so was her husband, great experience this time.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA G. 
Clasificación:
5.0

Kendasia was so helpful and nice. She answered all my questions and explained the policy perfectly. Keep her around and give her a raise. I have been to other places and they were not helpful at all. This Uhaul place was great. Rented a uhaul and storage space.

LORONDRIA S.  |  First Impressions 
Clasificación:
5.0

Kendaisa was very helpful and nice.

LORONDRIA S. 
Clasificación:
3.0

The lady that waited on me was great!

Tyrone H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICEANTOINE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
5.0

The truck was in good shape and it had plenty of power, the acceleration was just a little bit touchy and unexpected but overall the truck was comfortable to drive. The check engine light came on but by the time we returned the truck it had gone off. I did report it and was told that they will look into it. Great service from all of those who assisted with the rental. If I need to rent again I will be going to them for my needs.

DANIELEDWARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger V. 
Clasificación:
2.0

The customer service was mediocre and did not really seem to know how to help with the questions we had. Also they did not seem to move with any urgency to questions. Finally, there was a lot of repetitive information that had to be re-filled in (this is more on U-Haul's part than this location).

Randall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARDELGRAVES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHYBENSON F. 
Clasificación:
5.0

Excellent customer service,, this was my second time I had to rent from them and always professional and good value for what I needed to do. I highly recommend them to anyone who needs a rental for moving.

Steven P. 
Clasificación:
5.0

Thank you for your service.

Troy S. 
Clasificación:
1.0

The staff need to learn how to use the discount that is promised at the beginning when reading the initial services that are offered. No one knew how to do senior citizen, AARP or AAA discounts. I was unhappy with the fact that I paid more than what I thought was offered in writing, but did not received. The equipment was excellent and the staff was very nice, what was promised initially as part on the service was poor. I paid more than I should have for the uhaul and the best I could get was call the company 800 number.

Eleanor P. 
Clasificación:
1.0

I am not sure how 19.95 per mile x 1.19 per mile x 20 miles comes out to about $100. Plus using 1/8 of a tank of gas in just that small distance. We were not told that had to be replaced either. At such high rates, it was assumed it was included. Will never use UHaul again. Huge rip-off!!!

Jennifer G. 
Clasificación:
5.0

The service was impeccable!

NOVELLAMAE W. 
Clasificación:
5.0

YES #DAI WAS AWSOME OUT OF ALL THE PROBLEMS I HAD WITH MY RENTAL SHE WENT THE EXTRA MILE TO MAKE SURE I LEFT WITH A SMILE‼️‼️‼️‼️😍😘

Lakendrick D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

asari s.  |  First Impressions 
Clasificación:
5.0

I love you guys.

LACHE C.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful in meeting my storage rental needs. Location and convenience were the main reasons for using U-Haul.

Malcolm H.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Wayne S.  |  First Impressions 
Clasificación:
5.0

Ms. Stephanie is a very attentive,caring individual. She's goes above and beyond to make sure,you are comfortable with your belongings being in this facility care. Each time we have spoken....BLESSING

yvette w.  |  First Impressions 
Clasificación:
5.0

They great people here

Charlotte F.  |  First Impressions 
Clasificación:
5.0

Very pleased

Orine F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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