Comentarios del cliente para U-Haul Moving & Storage at North Nevada

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at North Nevada

Grado total:

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Luz S. en

Grado:

El cliente no dejó un comentario.

Jon S. en

Grado:

Straps kept coming off the tow dolly on my van every time we stopped we had to put one or the other back on is very tiresome and aggravating. Very disappointing experience

Gloria O. en

Grado:

The vehicle was lacking in power to navigate the slight hills I encountered and the brakes needed attention. Often I was worried about stopping the truck. It was clean.

Robert M. en

Grado:

El cliente no dejó un comentario.

Davis G. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Very slow service for both pickup and drop off.

James L. en

Grado:

Thumbs up

Tyrone T. en

Grado:

El cliente no dejó un comentario.

NATHAN H. en

Grado:

Service was slow but accommodating. My only two suggestions would be to say it seemed to be under staffed at the time I went in to rent a vehicle. Also, the storehouse space was cluttered and seemingly in disarray.

James W. en

Grado:

Always takes a long time to check out rental equipment due to staff shortage

Terri H. en

Grado:

Dallas had to manage the check ins and hook up the equipment and had multiple people coming in. She kept her cool and helped me with a blown fuse (I didn't even have any idea where the fuses were located). She was awesome!

Julie B. en

Grado:

El cliente no dejó un comentario.

William V. en

Grado:

Dallas did a Great job !

joe I. en

Grado:

The 5 x 8 U-Haul with the lift sliding door is poorly designed. Any item with in the trailer could get caught in the runner and jammed the door. The barn door style is much More preferable. I will never rent another with this style entry.

JIM C. en

Grado:

Rent a car trailer twice a year from U-Haul. Love the North Nevada location. Nice folks.

scott D. en

Grado:

Could not get the site to work and finally called the service desk who recommended I take pictures on the vehicle Front/Rear-end, Interior and fuel gauge should I be charged for assistance with turn in after hours. NOT very user friendly especially when the staff was inside and closed up as I was trying to process the return.

Tia W. en

Grado:

Made reservation for 3:00 pick up and arrived on time. Two customers were ahead in line and no employees were in the service center. Man at front of line said he'd been standing there for 15 minutes and still hadn't seen anyone.Two more customers came in behind me and everyone was rolling eyes and irritated that not one single person was helping anyone or even working for that matter. Eventually one staff member came in and then a second. I was done by approx. 3:35 and hope to never rent here again. Gas pricing for first 100 miles is too high, essentially doubling my fees. The $19.95 price for a truck is very misleading!

Nova S. en

Grado:

El cliente no dejó un comentario.

Christopher G. en

Grado:

I original reservation was set for a facility that only had a 15 foot truck. I needed a car transport. I was reserved at 2210 E La Salle St, Colorado Springs, CO 80909. There was no sign that said U-Haul any plans. Just a naked front to a building with the address.

Javan R. en

Grado:

Too many customers waiting to rent. Not enough staff on hand to process them I. A tonely manner.

james M. en

Grado:

rented a car trailer,which was in need of some tender care since loving was not in the picture. Tye down ratchets hard to operate (lack of lub) jack was hard to operate, which would have been easier if it had been lubed. did the job very well considering the lack of maint!!

Jennifer A. en

Grado:

Great customer service very friendly staff.

Mindy M. en

Grado:

I waited at the counter for 10-15 mins before an employee came in to help. There were workers listening to music inside the garage but no one inside to help.

Michelle W. en

Grado:

El cliente no dejó un comentario.

Jeffrey S. en

Grado:

Understaffed. People waiting in line 1/2 hour or more just to pick up express rental. 1 employee checking people in, getting their trucks, taking returns. It was ridiculous.

Sara P. en

Grado:

El cliente no dejó un comentario.

Kay W. en

Grado:

On Sunday morning (opening) last weekend of the month when all equipment is leased out, and ONLY ONE PERSON AT THE FRONT COUNTER. She said budgets had been cut back so much that's all they could afford. to top it off, the computers were down. And, only one person out with the trucks. There were 7 people in line after me and it took 15 minutes per person so that was a 2-hour wait. People were walking out. I also returned my truck 2 minutes after 5 PM and was told I could check it in online. But when I went to do that said I needed to be by the truck and have a smart phone., so that wouldn't work. Read a review where someone had been charged an extra $20 for not checking in online, so I had to make an extra trip to store the next morning. This location has always been slow, but now it's to the point I won't do business there again. MY TIME is valuable also. In the last 6 months, I've rented trucks 5 times.

Richard P. en

Grado:

When there is a pick-up time at 7:00am, there should not be a verification call, security call. That should changed. Otherwise the service at this location was exceptional. Staff was very friendly and professional. Thank you very much.

Roy Q. en

Grado:

El cliente no dejó un comentario.

Xiaoyi D. en

Grado:

Great experience with this staff. Thank you

Martin T. en

Grado:

El cliente no dejó un comentario.

Amy C. en

Grado:

Computer System issues. Everytime i use this location long line takes half an hour to checkout. I feel bad for employees have to deal with upset people due to computer system constant slow hang ups. Unable to complete transactions

Joshua C. en

Grado:

They were excellent at handling multiple customers and answering questions. Very knowledgeable about towing and vehicle differences.

Wendy B. en

Grado:

Fantastic customer service. Thanks

Kirstin R. en

Grado:

Have everyone learn from Paul. I visit this location every 3 weeks and he has been the most personable and professional attendant yet.

Linda M. en

Grado:

The counter personel that was working on the days of 8/14 & 8/15 need some training in customer service/relations. I got the impression that they could care less about being professional or courteous.

Annette W. en

Grado:

Everyone was so helpful.

Johnny O. en

Grado:

first time using them and it was a great experience. ill use them again.

Amy S. en

Grado:

I rented a truck from this facility to move and empty my storage. Getting late notice letters and they keep trying to bill me for the storage unit with late fees although I WAS THERE EMPTYING IT. WTF

Larz c. en

Grado:

We had a great experience with this location, I’m so happy we came to y’all. Nice, knowledgeable staff, answered and questions we had, and were always willing to help!

RAY L. en

Grado:

The facility had no elevator only stairs to carry heavy items! They said they had a storage room for us when we got into town and they did not! We ended up going to self storage, much better!

JAMIE S. en

Grado:

Staff was very friendly, knowledgeable and helpful at this location. .

Curtis B. en

Grado:

Dallas game us the best customer service we have seen since in the Springs. They were very busy yet maintained composure and swiftly yet smoothly took care of each customer. Very polite, clear and

Charissa B. en

Grado:

Excellent service! I rented trucks twice and put things into storage here and the experience was lovely each The staff at this location are super helpful and reassuring during the stress of moving.

sheryl h. en

Grado:

Everyone very helpful abd considerate. I am grateful to them for making my move so much easier.

SEAN S. en

Grado:

Great service

DENISE A. en

Grado:

Best uhaul experience ever. Stuck in snow storm and they were very understanding awesome job uhaul

Richardson P. en

Grado:

Thank you for all guys. Great team

James S. en

Grado:

If you need anything from Uhaul then these guys will take great care of you.

Richard A. en

Grado:

Excellent services provided by a professional staff and friendly experience.

James S. en

Grado:

We showed up at 0630 and a person was already there working. He stopped everything he was doing and treated us like we were royalty. He even gave us a free month rental on a storage unit.

Daphne S. en

Grado:

Staff was kind, professional and very helpful. Absolutely great team!

Timothy R. en

Grado:

Outstanding place.

Anthony T. en

Grado:

Everything was great!

Sean H. en

Grado:

I would like to thank Silas and the entire staff at this U-haul location for everything. They were extremely helpful and professional. I would recommend this location to any and all in the CS area!