Staff was extremely friendly all around. But the rates were very high & the ignition on the truck was malfunctioning. Key would often not turn once in the ignition. This was extremely frustrating given the extremely high rates I paid for the truck. Mileage fee was absolutely ridiculous.
javier F.- Colorado CO
- Colorado Springs
- 80907
Customer Reviews for U-Haul Moving & Storage at North Nevada
3105 N Nevada Ave
Colorado Springs,
CO
80907
(Across From VASA Fitness)
(Across From VASA Fitness)
Services at this Location:
Contact Us
3105 N Nevada AveColorado Springs, CO 80907
(Across From VASA Fitness)
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
WENDELL R.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Good service from your manager And staff
mary F.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Ended up catching employees late to drop off trailer early, very helpful and willing to stay a few more minutes to help out. Nothing but good here.
Christian B.- Rating:
- 4.0
This location is generally very busy and service tends to be slow. This time the service was very quick and multiple employees were present to help me unhook and get on my way.
Matthew N.- Rating:
- 5.0
Customer did not leave a comment.
Dameon H.- Rating:
- 4.0
Customer did not leave a comment.
MORGAN A.- Rating:
- 5.0
Customer did not leave a comment.
Wayne F.- Rating:
- 5.0
NOTHING !!!!!!!!!!!!
John S.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
Gary H.- Rating:
- 2.0
Inform the customer of everything they need to know. Not after returning the equipment and expect customer to know everything.
Cassandra P.- Rating:
- 5.0
Blown away by the superior customer service, organization and friendliness of the staff. Quite an amazing experience as a customer. Thank you all, especially Miles, for the help!
Aaron H.- Rating:
- 4.0
Customer did not leave a comment.
Leo M.- Rating:
- 5.0
Personnel are quick, efficient, and personable. Equipment was excellent.
Scott G.- Rating:
- 5.0
I did the self-service thing for the first time. I'm 64 years old and this old dog has been taught this new trick of how to use your app with the self-service pick up. I must say I was a little apprehensive but willing to give it a try and it worked great. Thank you to all those who invested their time and showing me how to do it online. The how to video was Great! I wanted to learn because the process of waiting in line for 20 minutes the old way was aggravating. Well done to all of you who contributed to this new way of operating.
Tommy O.- Rating:
- 5.0
I disapprove of you having to call someone to approve a rental. I'm a grown man . If permission from a third party is not possible and I was unable to obtain a rental, then our business relationship might end .
Mark C.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Great service
REBECCA A.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
They were friendly, attentive and very helpful. I would definitely recommend them
DAWN K.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Customer did not leave a comment.
Timothy T.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 4.0
Customer did not leave a comment.
gizelle C.- Rating:
- 5.0
Customer did not leave a comment.
LOUIS P.- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM R.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Everything was great and everyone was helpful and very friendly thanks
Andrew H.- Rating:
- 5.0
Customer did not leave a comment.
Elizabeth K.- Rating:
- 5.0
Customer did not leave a comment.
Roger B.- Rating:
- 5.0
Customer did not leave a comment.
Ryan L.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
Alan D.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
This location was fine.
Thomas F.- Rating:
- 5.0
I liked how the manager was available to assist me with our check-in process in a timely manner.
Carl B.- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY G.- Rating:
- 5.0
Customer did not leave a comment.
CARLE H.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 2.0
The online process was exceedingly difficult. It was frustrating trying to return the truck. Checking out was easier because staff was there.
Tina B.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
ALEX H.- Rating:
- 5.0
Customer did not leave a comment.
Inti D.- Rating:
- 2.0
Customer did not leave a comment.
Thomas S.- Rating:
- 5.0
I had MASSIVE issues with the app trying to return the U-Haul. It needs to be better optimized, and the Chrome browser does not support the website.
Melissa E.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Anita was great!
Paul G.- Rating:
- 5.0
Everything was super easy. Friendly employees, clean truck, exceptional customer service from everyone except Leslie (Lexi ?) at the front desk. She treats people like criminals and shouts your PII address, phone number, name, everything so all the customers know everything about you in 2 minutes. Just hope there were no real criminals over hearing.
Janelle M.- Rating:
- 1.0
Trash service, will never use Uhaul again.
Leland L.- Rating:
- 5.0
Mr Grady Oliver was courteous, professional & provided outstanding customer service. Thank you Sir
Samantha B.- Rating:
- 5.0
Customer did not leave a comment.
Tayla K.- Rating:
- 5.0
The equipment and locations were perfect! I used the 24/7 U-Haul app which worked up until I tried to upload the odometer photo upon drop off. A representative appeared a few minutes later and was able to finish the process on their computer. The app would not attach the photo on Android. Great service keep up the good work.
Michael C.- Rating:
- 3.0
I have used U-Haul for 40+ years and this was the worst experience I've ever had. The person who waited on me was rude, condescending and kept yawning throughout our interaction. The new online check-in process was a joke! I was there for over an hour trying to complete the process. Not only did it not work correctly, but Yawning Man treated me as though I was stupid and didn't know how to work my phone. Then when he tried and couldn't get it to work, he said it was because my phone was an Android. Then, since it took so long I ended up needing the vehicle for another hour - which I got charged extra. The only positive was the pleasant, efficient young woman that checked the vehicle in upon return.
Trish R.- Rating:
- 4.0
Customer did not leave a comment.
Gregory W.- Rating:
- 2.0
We went to pick up trailer with a dolly was never told they had no dollies until we asked & was told to call around other uhaul & seeif they had any dollies. We were charged for the dolly & ended up buying a dolly because no uhaul had any in stock.
Daniel B.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
TERESA H.- Rating:
- 5.0
Customer did not leave a comment.
KENNETH H.- Rating:
- 5.0
We were able to return the equipment after hours. I double checked in the morning that everything was OK and told all was well.
sandra M.- Rating:
- 1.0
My online reservation was moved to another location after my reservation and online check in. I was not notified until I showed at the booked location. Would have been nice to know ahead of time!
Todd M.- Rating:
- 4.0
Customer did not leave a comment.
David A.- Rating:
- 3.0
Customer did not leave a comment.
Kyle B.- Rating:
- 1.0
I had a horrible experience. Checking in on my phone did not work and we had to wait in line for twenty minutes and then another fifteen to complete checking in. I downloaded the app thinking returning the truck would be easier because I had the official app but that thing is a piece of garbage. It kept having me retake the picture of the odometer. I tried ten times before I could find and employee to help but he was helping another customer so twenty minutes later the truck was officially turned in. Horrible and wasted a lot of my time. I'm glad the place was still open or you would have taken more of my money because the app wouldn't work. P.S. Richard who helped us get the vehicle was very nice. The only positive thing about the experience.
Christopher M.- Rating:
- 5.0
Customer did not leave a comment.
WESLEY M.- Rating:
- 5.0
Customer did not leave a comment.
GREGORY D.- Rating:
- 5.0
Customer did not leave a comment.
Alan W.- Rating:
- 5.0
Customer did not leave a comment.
MATTHEW C.- Rating:
- 5.0
Donuts � Just kidding, great job!
William M.- Rating:
- 5.0
Keep the sense of humor they displayed. Computers are the enemy of man but they overcame them.
ERIC P.- Rating:
- 5.0
Customer did not leave a comment.
Troy K.- Rating:
- 2.0
The general manager was great. However… my reservation was changed to this location and they didn't bother to tell me but then called to tell me I was late. Still didn't tell me I was in the wrong location when saying I was late. There was no other way for me to know. I had to call central Uhaul when I arrived at the original location I made the reservation and my trailer wasn't there. Then, when finally arriving, the person who ‘helped' me check in was extraordinarily rude. I mean, unbelievably rude.
Brian G.- Rating:
- 5.0
I have used this location multiple times and have always had a good experience. I would definitely recommend
Natalie W.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
Customer did not leave a comment.
Gregory D.- Rating:
- 5.0
My only suggestion is to make it easier to add a second driver.
Damon M.- Rating:
- 5.0
Calvin was great.
Corinne M.- Rating:
- 5.0
I dealt with one person on the pickup and another on the return. Those were very courteous and helpful I wouldn't change a thing everything was excellent
Gerald D.- Rating:
- 5.0
Awesome
Daniel M.- Rating:
- 5.0
Customer did not leave a comment.
Daniel R.- Rating:
- 5.0
Good service and easy access
RYAN W. | First Impressions- Rating:
- 5.0
Facility and staff are great. They were stretched a bit thin with everyone renting equipment and purchasing moving supplies. However, everyone working there kept a smile on their face and was courteous.
DOUGLAS G. | First Impressions- Rating:
- 5.0
Staff was very friendly, knowledgeable and helpful at this location. .
JAMIE S. | First ImpressionsAdditional Services at this Location
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Moving Trucks
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!