Customer Reviews for U-Haul Moving & Storage at North Nevada

6,275 reviews

3105 N Nevada Ave   Colorado Springs, CO 80907
(Across From VASA Fitness, 1 Block down from Jiffy Lube)

(719) 632-4695

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(719) 632-4695

3105 N Nevada Ave
Colorado Springs, CO 80907
(Across From VASA Fitness, 1 Block down from Jiffy Lube)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeremy A 
Rating:
2.0

Deliver a clean truck

TERESA W 
Rating:
5.0

Jay and his team did a great job getting me out toe door quickly and with a great trailer. While I was waiting I heard him thoroughly explaining and answering questions that a person had regarding to renting a truck. It shows that my experience wasn't a one off, but that's the way he runs his business. It's great to see this kind of customer service.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Shelby S 
Rating:
5.0

Customer did not leave a comment.

Riann L 
Rating:
4.0

Location fine, uhaul software and website trouble is always an issue at any of the locations I’ve used. Help your location with better support

Steven M 
Rating:
1.0

Rude staff, total unprofessional. Simplest request to get the email confirmation that the trailer was returned in the condition I received it before leaving, turned into an issue. They are more than happy to try to get you to leave the property before getting confirmation of the condition of the rental.However customers that don’t fall for this tactic to get you to accept all the risk, they get rude and disrespectful saying you will need to wait 30 minutes for a 1 minute return procedure. Do not recommend

Walter W 
Rating:
5.0

Customer did not leave a comment.

Justin S 
Rating:
5.0

Staff very helpful and knowledgeable

James B 
Rating:
5.0

The cashier was very friendly and helpful. She couldn't have been better!

Peter H 
Rating:
1.0

Customer did not leave a comment.

Bailey V 
Rating:
5.0

Customer did not leave a comment.

Robrandon B 
Rating:
3.0

Customer did not leave a comment.

Darren S 
Rating:
5.0

Customer did not leave a comment.

Simon G 
Rating:
5.0

Customer did not leave a comment.

Dan S 
Rating:
5.0

Customer did not leave a comment.

DENNY S 
Rating:
1.0

Worked with general manager. He was rude and unhelpful. Actually wanted to argue with me. I would have walked out but I made too many plans for the truck. I guess having a captive audience is how he gets away with such bad customer service.

Brian M 
Rating:
2.0

Customer did not leave a comment.

Owen H 
Rating:
5.0

Superoir Custmet Service !!

Curtis l 
Rating:
5.0

Uhaul came in when I needed them the most! I appreciate it so much!

William P 
Rating:
5.0

Customer did not leave a comment.

Jonathon M 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
5.0

Customer did not leave a comment.

Matt M 
Rating:
5.0

Customer did not leave a comment.

Jon V 
Rating:
4.0

Customer did not leave a comment.

Dixie R 
Rating:
4.0

Nothing

Doris S 
Rating:
5.0

Customer did not leave a comment.

CHERYL F 
Rating:
5.0

Fast to rent, had the items we needed, pick up and drop off was fast and easy

Jenny A 
Rating:
5.0

The staff is super sweet and wonderful!

Anita H 
Rating:
5.0

Customer did not leave a comment.

Jewel S 
Rating:
5.0

Customer did not leave a comment.

Shannon O 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
2.0

We spent extra money on an enclosed trailer to protect our items, but the one we received was poorly maintained, allowing a ton of water to leak in from the rain. Furthermore, the interior was incredibly dirty, leaving our furniture soaked and covered in dirt.

Daya B 
Rating:
5.0

your rates are very deceptive. you advertise the base price in large numbers, but you additional fees are 3x more than the actual cost to rent the unit. I rented a 12x6 trailer, and the ad said $14.95 in town rental. After everything is said and done, even after $9.00 insurance, the actual cost was $43.00 . Just tell me that the cost to rent the unit will be $35.00 plus insurance!!!! Very frustrating.

Phillip B 
Rating:
4.0

I’ve rented from U-Haul many times over the years, including from this location. However this time, the associate was very skeptical and required an additional contact, whom he insisted on calling to verify. Upon my provided additional contact not answering, they proceeded to let me rent the equipment anyway as long as I promised to return everything on-time. This proved their discrimination. Absolutely unacceptable. I provided payment and identification as per standard. That will be the last time I use this location. - Straight white male 2024

Thomas J 
Rating:
5.0

Nothing

Derk T 
Rating:
5.0

Couldn’t have been better. Jay took really good care of me and made my rental a pleasure.

Milton R 
Rating:
5.0

Above and beyond Friendly

Kevin P 
Rating:
2.0

Roberto, the only employee on duty, was amazing. I had a 9:00 appointment but since he had to install my hitch, rent trucks, answer phones, fill propane, and accept receivables, it took him until 11:30 to finish my work. He felt terrible about the situation.

Craig P 
Rating:
4.0

Very friendly employees and customers service is excellent.

Jennifer B 
Rating:
5.0

Jay is awesome. So knowledgeable and polite. He deserves a raise. (Seriously. The guy ahead of me this morning got all teed off because he couldn’t give Jay the number of anyone who he could call as his backup that early in the morning. The guy threw some expletives and stormed out. Jay handled it perfectly. I stepped up to the counter, Jay treated me like I was just the next customer in line; like the customer and his behavior before me never happened. No mention or attitude about the guy that had just walked out. Some less professional people would likely say something snarky about it. Jay was cool. You don’t see that kind of professionalism much these days.

Blake O 
Rating:
5.0

Customer did not leave a comment.

Bruce E 
Rating:
5.0

Customer did not leave a comment.

Michelle K  |  Online Move In 
Rating:
5.0

Jay and the whole staff at the N. Nevada location were a pleasure to work with. Mike C.

MICHAEL C 
Rating:
5.0

Very friendly, personable staff.

Jewel S 
Rating:
3.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Iesha was perfect I’m sorry if I didn’t spell the name right but super extraordinary in helping get my trailer connected

Kenneth R 
Rating:
5.0

Esceklent customer service but expensive to rent for 2 hours.

Mario C 
Rating:
5.0

Customer did not leave a comment.

Tanner B 
Rating:
3.0

Make sure customers do not get charged a missing or damage fee when neither is the case.

Darrius D 
Rating:
5.0

The whole process was spectacular So organized. In and out in minutes. Great customers from start to finish.

deborah c 
Rating:
4.0

Everyone was really nice ….. I was in and out so couldn’t recommend anything

David P 
Rating:
5.0

Customer did not leave a comment.

Shawn L 
Rating:
5.0

Customer did not leave a comment.

rich k 
Rating:
3.0

Customer service was friendly and helpful, although for a Saturday morning the office seemed undermanned. The vehicle, however, was not great. I thought any minute it would conk out as there was constant rattling and the truck (15') had no pickup. The truck itself was clean. I recommend it to a friend only because of the customer assistance rendered.

Rudolph G 
Rating:
5.0

Customer did not leave a comment.

Susan O 
Rating:
4.0

Had to wait 20 min for pick up...not to bad. Security chain was missing a clip but said it would be ok. Inside trailer a bit dirty.

Tina a 
Rating:
5.0

Customer did not leave a comment.

Maria C 
Rating:
5.0

Customer did not leave a comment.

elizabeth c 
Rating:
5.0

Better understanding of availability.

John F 
Rating:
4.0

Actually check the fuel level to make sure its the same as what the employee is marking on the contract. I rented the largest moving truck you offer and 4 miles down the road noticed it was 1/8th of a tank from full so i took a picture with my phone which included the milage and time and date stamped as well and at the end of the day i showed the picture to an employee and she said there wasnt anything she could do about it so instead of leaving it at the same level as i received it i left once again and had to put an extra $20 dollars out of my own pocket to bring it up to full which is where it should have been at if they would have visually checked the level before i picked up the truck or better yet after the last person dropped it off. Kind of disappointed about that.

Steve N 
Rating:
5.0

Customer did not leave a comment.

BRANDON S  |  First Impressions 
Rating:
3.0

When I arrived the medium boxes I purchased online were not available so had to work with large and small boxes. When I was given the key to the truck, I asked where it was located and the agent said she had no idea - she said to just go out and look for it amongst the other trucks.

curt n 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

Nothing, Audra was awesome ! It was quick she was thorough and a pleasure to work with.

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

Madison C 
Rating:
4.0

Michael was great to work with and very professional, my company will most definitely use this location again not only for the clean and reliable trucks but Michael's professionalism.

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

Justin Z 
Rating:
5.0

The clamp for the dolly didn't work, but other than that, it was fine. Jay is the BEST!! Great manager

Robert H 
Rating:
3.0

Tires had expensive wear resulting in a blowout. Added 2 hours to a 26 hour trip.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Shawn W 
Rating:
5.0

Customer did not leave a comment.

Linda C 
Rating:
5.0

Customer did not leave a comment.

Celeste H 
Rating:
5.0

Customer did not leave a comment.

Thomas D 
Rating:
1.0

Customer service sucks at this location.

KAREN W 
Rating:
4.0

Customer did not leave a comment.

Dawn C 
Rating:
2.0

When I was forced to change my pickup location to across town, I couldn't even change my drop off location to closer to my destination. I had to bring the trailer back late in the evening when I could have been done 30 minutes prior. And the employees just stand around...

Nathan C 
Rating:
1.0

Providing the correct information at the time of check out and contract reading

KAREN W 
Rating:
1.0

Stop ripping customersvoff

John P 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
5.0

Customer did not leave a comment.

Carl B 
Rating:
5.0

Customer did not leave a comment.

Mandy M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mandy M 
Rating:
5.0

Customer did not leave a comment.

raydean a 
Rating:
5.0

Great service all the way around!. THANK YOU, U-HAUL!

Eric A 
Rating:
5.0

Excellent customer service

Sonia l 
Rating:
5.0

it was great and fast

Gary H 
Rating:
5.0

Customer did not leave a comment.

Sam A 
Rating:
4.0

Customer did not leave a comment.

ROGER M 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

Nothing

Karla S 
Rating:
5.0

Customer did not leave a comment.

Jack S 
Rating:
5.0

I'd definitely recommend this place. Brandon was very helpful and I'd definitely do business here again

JACQUELINE H 
Rating:
5.0

Brandon did an amazing job helping us. We had issues with the app and had to call back to the branch on Nevada. He did everything to make sure our concerns were covered. When we returned our truck he was very helpful with the process. He's a great employee.

Kevin G 
Rating:
2.0

The manager and assistant gm are rude.

James M 
Rating:
4.0

I don’t have suggestions at this time. I have had good experiences at this location. I have rented a hand truck and purchased boxes here as well.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Mitch G 
Rating:
4.0

You could fill in that giant hole from the parking lot to your office. The water was to deep and wide to step over or in. Also, have a bigger crew on Friday night, you were too busy to show me the truck, so when I needed blankets and a dolly, the back was completely empty, so money you lost. I took the truck with just over a half tank. It's true, I was exhausted and my son-in-law was getting nagged on to hurry home, and I forgot the gas...but I'm pretty sure that 3/8 of a tank to a little over a half, is no where near 15 gallons. An expensive lesson for me.

Vickie V 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A 
Rating:
5.0

Customer did not leave a comment.

Joe M 
Rating:
2.0

I was charged for my unit after being told I would have a free month. Then. After receiving my confirmation. I was charged for a lock after being told I would have a lock waiting for me in the unit. For the lock to be there. And then the worker wasn’t able to return my refund. The GM had to call me the following day to offer refund. Still waiting for refund to apply back into my account

Savanna F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Phillup B 
Rating:
4.0

Customer did not leave a comment.

Charles L 
Rating:
2.0

I can't rate your storage facility because I never actually rented the unit. My plans changed and I didn't need the unit but that didn't keep you guys from charging me. Now I can't get my money back and the gentleman at the store is older than God and has no clue how to work his computer system so now I'm at a $120 loss because staff is poorly taught. Maybe this has something to do with the app I was instructed to go through for the storage unit but that should have no barring on a refund. Staff told me I was and I quote, "all taken care of" when I returned and maybe I'm from a different planet but I took that as I was "all taken care of" and it's okay for me to leave. I never would have left knowing this was going to be the outcome.

Tyler J  |  Overall Experience 
Rating:
5.0

Thank you for all your help Jay!

DENNIS S  |  Overall Experience 
Rating:
4.0

My son placed items in storage on 9/29/23. He removed all items on 10/08. I am not sure what his issues were. I am in Texas. I talked to management on 10/10 and closed the account. I was disappointed that I would not be refunded for any of the unused time. My experience with staff was good and the facility was well maintained. Thank you for reaching out.

carolyne r  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

john s  |  Overall Experience 
Rating:
5.0

The experience was an all together down to earth friendly at home feeling from the time I got there flowers keys in hand looking at my new storage locker. I have no regrets , and feel completely satisfied in my decision to rent a unit in my *****

WILLIAM M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Logan B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Merle P  |  Overall Experience 
Rating:
3.0

My access to the facility was limited. Due to the fact that, an after hours card could not be issued!!! Apparently there was problems with there system? Could not even manually input a pin on the key pad? Kept reading denied? Thanks

Sean T  |  Overall Experience 
Rating:
4.0

Friendly, convenient, helpful staff. I would use them again.

David S  |  Overall Experience 
Rating:
5.0

Best facility

sava k  |  Overall Experience 
Rating:
4.0

Every one was help[ful and considerate.

David S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilly D  |  Overall Experience 
Rating:
5.0

Ash was the very best in terms of knowledge and great personality !!!

sava k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah D  |  Online Move In 
Rating:
4.0

A few months into my storage experience I was told I had to move my belongings from one uhaul storage to another because they had to repair/replace their firefighting sprinkler system. That was a big pain in the butt for me. Other than that, it was fine.

CHRISTOPHER J  |  Overall Experience 
Rating:
5.0

Good service and easy access

RYAN W  |  First Impressions 
Rating:
5.0

Facility and staff are great. They were stretched a bit thin with everyone renting equipment and purchasing moving supplies. However, everyone working there kept a smile on their face and was courteous.

DOUGLAS G  |  First Impressions 
Rating:
5.0

Great job UHAUL. You guys are always super busy- and no wonder!

Mark L  |  Overall Experience 
Rating:
1.0

Very unfriendly and snooty and unprofessional staff!!

BETTY L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra E  |  Overall Experience 
Rating:
1.0

In this particular storage unit some building was taking place and a thick coat of dust covered all of our furniture.

Carlos C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin F  |  Overall Experience 
Rating:
4.0

The price for a 5x10 is very overpriced! UHaul needs to take the price gouging profits and give Dallas a well deserved pay raise. Dallas had to do more than needed do too your incompetent people at the Phoenix call center.

James W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette L  |  Overall Experience 
Rating:
5.0

I was sent out by a 3rd party UHaul with a tire that had a nail in it. Though the trip was uneventful, it is clear that not all facilities are held to the same accountability.

Benjie D  |  First Impressions 
Rating:
4.0

I had to knock off one star because of the lack of elevator at the facility. I was provided a 2nd floor unit but was not told that I needed to carry everything up a flight of stairs. If offered the option I would have taken a first floor unit. With that said everyone at this location was extremely friendly and helpful. For that I would recommend this location but I would make sure they requested a first floor unit.

James K  |  First Impressions 
Rating:
5.0

A busy location on a Saturday morning. Dallas was efficient on getting me checked into a storage unit. U-Haul on-line features make renting trailers and storage space very streamlined.

CHARLES G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tristan M  |  First Impressions 
Rating:
2.0

The lady st the desk was rude when I got there to checkin to get my unit and then after return the trailer. The lady preceded to tell us that the person outside would help but there wasn't anyone outside that's why we'd went inside. Then we waited for over 20 minutes to hart our unit and tube person that finally helped us was very friendly and told me that the girl inside cant do the trailer returns but we told her we were there to check in for our unit and return the trailer.

Trevor S  |  First Impressions 
Rating:
5.0

Such a good experience, especially after a long drive. God bless the owner and her crew!!!

Steven S  |  Overall Experience 
Rating:
5.0

I was treated very well by the employees who helped me. I was able to get in to a 10x10 unit instead of 5x15. The was a 15 footer which was good size for household items i was moving.

Harold I  |  First Impressions 
Rating:
3.0

The counter personel that was working on the days of 8/14 & 8/15 need some training in customer service/relations. I got the impression that they could care less about being professional or courteous.

Linda M  |  Overall Experience 
Rating:
5.0

Everyone was so helpful.

Annette W  |  Overall Experience 
Rating:
5.0

first time using them and it was a great experience. ill use them again.

Johnny O  |  First Impressions 
Rating:
2.0

I rented a truck from this facility to move and empty my storage. Getting late notice letters and they keep trying to bill me for the storage unit with late fees although I WAS THERE EMPTYING IT. WTF

Amy S  |  Overall Experience 
Rating:
5.0

We had a great experience with this location, I’m so happy we came to y’all. Nice, knowledgeable staff, answered and questions we had, and were always willing to help!

Larz c  |  Overall Experience 
Rating:
1.0

The facility had no elevator only stairs to carry heavy items! They said they had a storage room for us when we got into town and they did not! We ended up going to self storage, much better!

RAY L  |  Overall Experience 
Rating:
5.0

Staff was very friendly, knowledgeable and helpful at this location. .

JAMIE S  |  First Impressions 
Rating:
5.0

Dallas game us the best customer service we have seen since in the Springs. They were very busy yet maintained composure and swiftly yet smoothly took care of each customer. Very polite, clear and

Curtis B  |  First Impressions 
Rating:
5.0

Excellent service! I rented trucks twice and put things into storage here and the experience was lovely each The staff at this location are super helpful and reassuring during the stress of moving.

Charissa B  |  Overall Experience 
Rating:
5.0

Everyone very helpful abd considerate. I am grateful to them for making my move so much easier.

sheryl h  |  First Impressions 
Rating:
4.0

Great service

SEAN S  |  Overall Experience 
Rating:
5.0

Best uhaul experience ever. Stuck in snow storm and they were very understanding awesome job uhaul

DENISE A  |  Overall Experience 
Rating:
5.0

Thank you for all guys. Great team

Richardson P  |  Overall Experience 
Rating:
5.0

If you need anything from Uhaul then these guys will take great care of you.

James S  |  Overall Experience 
Rating:
5.0

Excellent services provided by a professional staff and friendly experience.

Richard A  |  Overall Experience 
Rating:
5.0

We showed up at 0630 and a person was already there working. He stopped everything he was doing and treated us like we were royalty. He even gave us a free month rental on a storage unit.

James S  |  Reservation 
Rating:
5.0

Staff was kind, professional and very helpful. Absolutely great team!

Daphne S  |  Reservation 
Rating:
5.0

Outstanding place.

Timothy R  |  Overall Experience 
Rating:
5.0

Everything was great!

Anthony T  |  Overall Experience 
Rating:
5.0

I would like to thank Silas and the entire staff at this U-haul location for everything. They were extremely helpful and professional. I would recommend this location to any and all in the CS area!

Sean H  |  Overall Experience 
No reviews have been submitted for this location.

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