El cliente no dejó un comentario.NATHANIELJOSEPH R.
Customer Reviews for U-Haul Moving & Storage at North Military Hwy
Norfolk, VA 23518
(S Of eLittle Creek Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DIMITRIASHAWNTA W.
El cliente no dejó un comentario.SHIRLEYMAE H.
Quality assurance between an online reservation and the actual reservation. I booked a 5x9 ramp trailer for a One-way but showed up and the dealer said I have a 4x8 non ramp trailer. The dealer did not allow one-ways and required me to book a round trip. They gave me a discount but it was still an error that required my return from an out of state move.RYAN W.
El cliente no dejó un comentario.GREGORYCHARLES C.
Manager and staff do an above and beyond job. Thx guysDAVID H.
El cliente no dejó un comentario.EDWARDOSCEOLA R.
Tell people at the start you need to take a picture of the fuel and mileage at the end before drop off. Also tell people you charge for gas and tell us if we need to fill it before returning. Also tell us how to pull the ramp out and let us see the sizes of the box trucks and all vehicles before renting. We don't know what we are getting if we can't see it. Also don't let employees sit on tiktok while customers are in the store let alone loudly play videos that are cussing infront of them. Highly unprofessional. And also refrain from personal conversation in front of customers. It looks bad and no one cares what's going on in your personal life while trying to move and already stressed out.DYLANLAMAR M.
Johann was fantastic!!Michelle B.
All information was disclosed, making the process easy. And the experience great. Thanks for a job well done.SELINAANN P.
Picked up van on June 19th around 7:30am. Staff were friendly and very thorough. The few times I've needed something from this location I've always gotten great service. Thank you for having this location staffed by good people.SAMUELTHOMAS P.
El cliente no dejó un comentario.BRITTANY J.
Maintenance on the vehicles is performed at another location so this location has no control apparently over problems with their equipment lumes what they're equipment. I rented a truck recently and the head lamp was taped in and fell out while I was driving So I was given a replacement truck where the door wouldn't close unless you slammed it and if you managed to not slam it all the way you couldn't open the door from the inside without putting down the window. Then yesterday I rented another truck that swerved all over the road like someone to hit a curb. The staff said they were aware of this problem but that the maintenance people had said it was not a problemGREGORYROBERT S.
It would be helpful for the vehicle to have the interior sprayed after each use. The truck we rented had a smoker prior to my rental and that was unfortunate. This would be a considerate and helpful addition to your excellent service. Thanks.WILLIAMC R.
Everything went as smooth as possible, no problems whatsoever.LARRY K. | First Impressions
El cliente no dejó un comentario.ANGELINE J.
I had an absolutely terrible experience with my uhaul rental. Having the truck itself was fine, the equipment worked properly, but the customer service and the inconvenience I experienced was awful. On June 8th, I reserved a 15' truck to pick up at 11:30am on June 12th. At 10:30am on the 12th, an hour before I had to pick up my truck, I got a call that the customer that had the truck I was renting had extended their reservation, so my reservation was moved from the location I put my reservation at (which was 3 miles from my moving location) to a location 22 miles from my moving location. I was told I was going to receive a reduced rate from $1.29 per mile to $0.89 per mile. I had a number of people assisting me with my move, which was in portsmouth, some coming from hampton and others from richmond. Because I was not given proper notice, I called the new location and asked to move my pickup from 11:30 to 12:30 because I still had some things to take care of, and now that my trip to get the truck was going to take 30 minutes, I wouldn't be able to get there on time while doing what I needed to do beforehand. After confirming, I continued with my moving preparations. Shortly before leaving to get the truck I received a call from uhaul but when I answered the call, the call was disconnected. After a few minutes I got another call. The person that had the new truck I was getting was running late but he would most likely have the truck there by 1. I already so upset about having to drive so far out of the way and spend extra time and gas to get a rental I reserved days in advance, that after hearing this, I was even more upset, as were the people that were helping me move. I asked the lady if there was any other way to discount my purchase since this was now the second time my reservation had been pushed. She told me unfortunately no and joked that I couldn't be discounted any more because they can't just let me basically get a free truck to which I responded â€œI guarantee the $60-$70 minimum that you'll be getting from me regardless hardly qualifies as me getting a free truckâ€. After a few minutes of back and forth I told her we were on our way and would be there close to 1 which she then said, â€œoh you're on your way now? So I guess it works out thenâ€. And I got even more angry considering the fact that as I was leaving, I spent time talking to her arguing about my rental. When I got to the location I was irritated and although I was very verbal about what I had experienced up to this point and how frustrated I was, I made sure not to take it out on the gentleman that assisted me with my rental. He was young, new and very nice. He did apologize for what I experienced and understood why I was so irritated. While he was helping me, the woman I spoke to came in. She â€œassistedâ€ the gentleman with my rental from another computer while she was doing some other rental, chiming in here and there. She was nicer when being there in person than she was on the phone, though it absolutely did not feel authentic. I asked upon checking in if I could return the uhaul to another location and I was told that I had to return it back to the location I was picking up from. Again, after receiving my truck, my rental went much smoother, even with the backed up returns at the location. In total, I ended up driving 55 miles in the uhaul. 44 of those miles were traveling to and from the location that I did not originally book my reservation. At the reduced rate of $0.89 per mile, the mileage total would have been $48.06. Had my original reservation location continued, I would have traveled roughly 16 miles including the trip to pick up and drop off the truck. Even at the original rate of $1.29 per mile, I would have only been charged $20.64 in mileage. I received a â€œdiscountâ€ for having my location moved but ended up paying over double in mileage. On top of that, because my location was moved, I had to use the toll roads 4 times (once to get the truck, twice with the truck and one final time after dropping the truck off) to get my moving back on the proper time schedule, and I was told that the toll fees with the truck would be added to my charges. Overall, I was inconvenienced, my family and friends that assisted me were inconvenienced, and I received bad customer service but was essentially charged extra for it. I truly would like this issue resolved and to receive true compensation for the inconvenience and my overall experience with this rental.JESSICAMARIAH B.
Simple the best location in town!!!TIFFANYNICOLE F.
The lady was very friendly. Enjoyed the customer service.ADRIENEJAMAILA H.
El cliente no dejó un comentario.SIMONKWAKYE W.
El cliente no dejó un comentario.Michael G.
Staff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit processjohn t. | First Impressions
Great customer service, very helpful.Arlethia W.
Everything was great. Great people behind the counter.VIRGINIASUE K.
Staff was extremely helpful and a pleasure to work with. Treated us great on both ends of our rental (pickup/drop off)JOHNJOSEPH T.
The representative that helped us was super friendly.DIANA G.
Only one I will go toROBERTBRET O.
El cliente no dejó un comentario.Dennis P.
They helped us to file the claim for the damage doneKara L.
The only issue I had was the fact that your site did not properly forward my reservation to the store and they had to create a new one, this took some time as the agent at the counter was new and not entirely sure of how (Though the manager jumped in and helped out quickly, I'm not mad that he was new, just that I was in a bit of a hurry and this resulted in an hour delay. The dude was funny, professional and courteous, so 5 stars for him and the manager)KRYSTAL LYNN A.
Always easy always happyCATHYCARTER M.
Been using U-Haul moving trailers & trucks for years. This is my 2nd time using U-Haul storage facilities and am very pleased with the customer service and cleanliness of Norfolk, VA storage service on Military Hwy.NORMAN G. | First Impressions
El cliente no dejó un comentario.Lavon K.
El cliente no dejó un comentario.Page R.
El cliente no dejó un comentario.Ralph P.
El cliente no dejó un comentario.Keith B.
none service was goodLAWRENCE WELTON J.
Staff handled a very busy day with efficiency and professionalism.Michael Z.
El cliente no dejó un comentario.jimeca P.
Maybe train some of the associates a bit on hooking up the trailers. The one I rented came off of the hitch before I even got home because it wasn't tightened down all the way on to the ball. Luckily nothing was damaged and my motorcycle wasnt on the trailer yet but it severely lessened my confidence in the trailer and I strongly considered not taling my motorcycle on my trip with me because of it. After a look around and tightening everything down though everything worked like a charm. Your employees were extremely personable and friendly which would make me bring my business back to this store again.RICHARD P.
My service from start to finish was impeccableAHMYRRDUSHON B.
The lady who helped us was friendly, patient, and knowledgeable. I can't imagine improving anything except the ceiling has water damage and the floor was a little tore up. The employees were excellent!!! In line I could here how fantastic they were with even the most difficult customers. Great Crew!LAURAANNALIESE H.
Nice return personnelPaul W.
Did not have the size truck I reserved a week prior. Only had one worker in the store so ended up getting the truck almost an hour later then I had scheduled it for. And yet here I am with a $40 charge that I don't know what for. I would like to say the women who was working was doing a good job for what it was. She's not at all my issue about my experience.MOLLYELIZABETH M.
El cliente no dejó un comentario.ELLISFITZGERALD R.
El cliente no dejó un comentario.CHARLESWADE G.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.FRED R.
El cliente no dejó un comentario.DIANEMITCHELL T.
Only thing I can recommend in past experience with this store is just more staffing. With how busy this location gets they really should have all 4 registers running to check people in and out etc. The lady that checked me in was wonderful though!!Allen M.
Take better care of the trucks. My truck had bumbler damage and severe paint missing and scraping along the sides. Also I waited over 46 mins to speak with customer service because I needed report that I had an emergency and would be a few mins later picking up my truck. No one ever answered and when I got to the center I was the only customer there so what was the wait due to?ALISONJEANNE F.
El cliente no dejó un comentario.DAVEY II C.
El cliente no dejó un comentario.KIMONIE H.
El cliente no dejó un comentario.Cody H.
El cliente no dejó un comentario.Paul L.
No complaintsTimothy W.
El cliente no dejó un comentario.GERALDJOSEPH P.
Was good experience, pricing per mile was just a little higher than I hoped but overall good experience.GREGORYDONALD L.
Do not change a thing . You have friendly staff that answered any questions we had.SHARONMARIE B.
More representatives are needed and a huge improvement of proper business etiquette. To point, on arrival I was not greeted nor acknowledged to even exist. Two representatives were on the phones while a third just fiddled with her cell phone. I waited nearly 15 min, to be addressed. Other than this my experience was average.Gary G.
El cliente no dejó un comentario.Joseph G.
El cliente no dejó un comentario.WANDA C.
El cliente no dejó un comentario.THOMASLEE K.
El cliente no dejó un comentario.Kevin G. | Overall Experience
Thanks for making my day easy ðŸ‘JANET B.
Everything was great!JOHNSUMNER W.
Not an issue with this location: the previous location where my reservation was assigned did not have the truck that I reserved (Lake Wright Citgo). Then this location did not have the dollies I had reserved (not their fault since I had originally reserved the truck at the Lake Wright Citgo). Thankfully, they were able to transfer my packing purchases no problem.Tanya P.
Your team at this location was above expectations. Superior service. And I recommend that someone in your corporate office sit down and talk to them about there kiosk ideal.LEON R.
El cliente no dejó un comentario.Charles E. | Overall Experience
El cliente no dejó un comentario.Shannon L.
Maybe sending a text message to alert renters that the lot entrance is full ( when it is) so that they know to enter by means of the exit when returning their rental trailer.DOUGLASPAUL B.
I have rented several times now over past 2 years. Very Frienfly staff. Equipment is always clean and operates without issue.Michael M.
Great service..DAVID J.
Just keep up the good workðŸ‘ the people at the front desk is so niceERNESTINE M.
El cliente no dejó un comentario.Raleigh R.
Nothing! Everything was good! Great customer service from the guys that work there! And I will be renting from this location again in the future!CRYSTALMICHELLE R.
Keep doing what your doingROBERTBRET O.
El cliente no dejó un comentario.DAVINA T. | Overall Experience
Customer service wasn't good. I felt like everyone inside was bored and that my being there was just a nuisance.Felicia M.
Everything awesomeJADRIANKEON D.
El cliente no dejó un comentario.JACK W.
Got a strange, unwelcoming feeling upon pick-up that lasted through-out the process from the Â¨General ManagerÂ¨. Will not go back.JAMESELLIOTT G.
El cliente no dejó un comentario.Sauda S.
Worked Like A CharmSHALOM M.
I moved from Florida to Virginia and with my moving truck rental, I received a free month storage at U-Haul storage facility on Military Highway in Norfolk VA. I ended keeping the storage unit for 2 months and was very pleased with the unit. The storage facility was clean and well maintained. All the U-Haul staff were very friendly. I highly recommend U-Haul on Military Highway in Norfolk VA.NORMAN G. | Overall Experience
Staff was super friendly and helpfull!Adolph M. | First Impressions
Regardless of how the process is SUPPOSE to work for returning a vehicle using the app, when it doesn't work, the client should not be monetarily penalized as I was when the system could not verify my phones location no matter how many times the process was attempted.SUSANS P.
I love this location for its convenience, and because of that, they are always busy!Andrea R.
El cliente no dejó un comentario.ALVIN J.
El cliente no dejó un comentario.Sharon C.
No improvements necessary at all.RANDELL W.
El cliente no dejó un comentario.SUEC. B.
El cliente no dejó un comentario.BRANDYMARIE D.
El cliente no dejó un comentario.Derek T.
El cliente no dejó un comentario.Ryan D.
Still have not received a refund for unused mileage, and no emails to explain why.RALPHERNEST P.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.SAMUELLOUIS M.
If a vehicle is reserved contact the customer before making the change. I reserved a pick up to take stuff to the dump. When I picked up I was told there were no pickups so I was given a van. I get to the dump, knowing I can't use a box truck but uncertain about the van. I had to take all my stuff and drop it in a friends yard. I was very upset. Now I have to find a truck to take it to the dump. I went to a location further from my home because the internet said pick ups were available. Very disappointed and wasted miles. ðŸ˜•Florence R.
El cliente no dejó un comentario.Paul N.
Maybe not placing a potential customer on hold TWICE FOR OVER 8 minutes so that you could eat your food.(the older female employee glasses ). If you all open at 7am and or 7:30am and you receive a call about renting a vehicle for THE company AS AN EMPLOYEE you should maybe take each call because it could bring POTENTIAL BUSINESS. First impressions are everything even if it is through a phone call. "A good first impression can work wonders." Work on professionalism!ðŸ˜‰ And I'd only refer this location to a friend because the vehicle was nice but the overall experience seemed a bit slothful! No real sense of urgency.ERICAFANESS T.
El cliente no dejó un comentario.Ashly B.
The customer service at this location is by far the best, and I Uhaul oftenDAVID H.
El cliente no dejó un comentario.John M.
Exceptionally staffMelissa R.
This location did not have any appliance dolly's available for my move. This is an item I requested during my online reservation. I requested they call another location and after multiple attempts I went to another location to retrieve the dolly. The original truck given to me cut off after I pulled it out the parking spot and wouldn't start back up. All this happened and nothing was offered for the inconvenience.WILLIAMJUSTIN C.
Great people and a great place for the business. Very happy.BRIANMITCHELL B.
El cliente no dejó un comentario.MARIA D.
Pleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.NORMAN G. | First Impressions
El cliente no dejó un comentario.Allen W. | First Impressions
Wonderful staff and a clean facility. Will recommend.Amarnath V. | Overall Experience
The employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.Deborah G. | Overall Experience
El cliente no dejó un comentario.Jay W. | First Impressions
Johann Skull runs a good storage/moving facility. Great customer service!john p. | Overall Experience
El cliente no dejó un comentario.Tanner B. | Overall Experience
It’s way too expensive to pay every month.andrea p. | Overall Experience
El cliente no dejó un comentario.Moses P. | Overall Experience
We have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . GraciasKirsty L. | Overall Experience
Needs to explain the process betterRasheeda B. | Overall Experience
El cliente no dejó un comentario.CONSTANCE B. | Overall Experience
I reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn't have that size available and wouldn't for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn't have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn't do it anymore (after they said they could) and that I would have to hire a locksmith. $65 and three days later I finally got the lock off. I relied on their word, and it wasn't followed through. Other than those issues the facility was okay.Carinna P. | Overall Experience
The facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!Lori W. | First Impressions
El cliente no dejó un comentario.Ramona R. | First Impressions
El cliente no dejó un comentario.David L. | First Impressions
El cliente no dejó un comentario.SHARON S. | Overall Experience
The staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!Carinna P. | First Impressions
El cliente no dejó un comentario.kim P. | Overall Experience
El cliente no dejó un comentario.Tanterria P. | Overall Experience
We had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.Jake D. | First Impressions
El cliente no dejó un comentario.Tanterria P. | First Impressions
Upon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.Kevin A. | Overall Experience
El cliente no dejó un comentario.Daniel R. | First Impressions
Need to get sliding glass door fixed. Everything else was great.amy c. | Overall Experience
I have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.amy c. | First Impressions
¡Gracias!justin p. | Overall Experience
This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.Nimyah P. | First Impressions
Met by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.Kirsty L. | First Impressions
HAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFFbarbra m. | Overall Experience
Staff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...Thelma P. | First Impressions
The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.Patricia B. | First Impressions
This is a busy location, but the people there are very friendly and helpfulHoward R. | Overall Experience
Trying to call the facility was a challenge.Ann F. | Overall Experience
Very helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat businessMICHAEL C. | First Impressions
I was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.Victoria T. | Overall Experience
Outstanding service!!Victoria T. | First Impressions
The staff was very helpful and courteous!Melba B. | Overall Experience
N/aSANTOS G. | Overall Experience
Great customer service!Melba B. | First Impressions
The cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.THOMAS F. | Overall Experience
The slide door didn't work most of the time for my visits. Other than that it was good.Monita L. | Overall Experience
Convenient.Valerie W. | Overall Experience
Very professional & mr johann is the best he deserves a promotiongeorge j. | Overall Experience
NDEbony G. | Overall Experience
Good morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful HolidaJohnny D. | Overall Experience
Hi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.QUALICLEAN F. | Overall Experience
Great!Michele Y. | Reservación
Servicios adicionales en esta ubicación
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