I would say get newer trucks. The suspension was shot, and the truck itself felt like it was on its last legs.CHRISTOPHER D.
Customer Reviews for U-Haul Moving & Storage at North Military Hwy
Norfolk, VA 23518
(S Of eLittle Creek Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nakita O. | Overall Experience
Agents was helpful, well manner and made it feel effortless...Hats OffThomas L.
The inside of the cab of the truck had a urine smell.Jacob S.
Always professional service.GARNETTBRYANT P.
Staff is rude and the facility is never cleaned.Daniel H. | Overall Experience
All the workers at this location was very understanding and were all helpful.Sandra V. | First Impressions
You already Exemplified! Customer Service was OUTSTANDING! Wouldn't change that!MARIE ANTONITTEP T.
Thanks associate worked with me well.JUDITH G.
El cliente no dejó un comentario.Kenneth M. | Overall Experience
El cliente no dejó un comentario.NICHOLASDAVID W.
Counter was busy. But I had a reservation. Why? Felt like everything I did online was a waste of my time.CLARKSTEVEN M.
El cliente no dejó un comentario.STEVENJ R.
El cliente no dejó un comentario.JEFFERY S.
I will be back the service was excellent and the guys that worked there were excellent and very knowledgeable and very courteous thanks uhaul teamMICHAEL D.
El cliente no dejó un comentario.DEBORAHKAY H.
El cliente no dejó un comentario.KERRYMAURICE J.
El cliente no dejó un comentario.JEREMY M.
El cliente no dejó un comentario.ERIC V. | Overall Experience
El cliente no dejó un comentario.DANIELRAY W.
El cliente no dejó un comentario.DORAN M.
El cliente no dejó un comentario.DANIELEDWARD P.
The uhaul sounded a little loud but I was unsure if that was normal or not. As I was doing my moving it kept getting louder. Upon return we realized that something was wrong with the ring on the catalytic converter.Heather M.
I loved da company an employee. They was very helpful an a good team to work for. It was my time to leave an they will b well missed. Thank uMICHAELYNN O. | Overall Experience
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.THEODORENICHOLAS P.
Decrease the checkout time at the counter since this particular checkout took longer than necessary and longer than expected. However, I still want to reiterate that the gentleman at the front who assisted me was still polite and professional.BRANDENLEE S.
I can't think of anything right nowELLABATTLE S.
Every one was very helpful and friendlyEUGENIARENEE H.
El cliente no dejó un comentario.DERRICKLINWOOD C.
The individual working inside the location was very unpleasant and he wasn't helpful.JezRelle B.
Staff was friendly and helpfulDAVIDTYLER C.
El cliente no dejó un comentario.THOMAS G.
The employee told me all the lights were working on the trailer but the right rear tail light did not work. The trailer had lots of rust and repairs on it. It was not a good looking trailer at all.Samuel T.
El cliente no dejó un comentario.DOUGLAS A.
I was in and out quickly !!!!DANIELHOLLEN E.
El cliente no dejó un comentario.Thomas W.
Your maintenance men need to check the tires for things stuck inside them. Rented a cargo van Friday only to be stuck on the side of the road not even 2 hours after picking up the van. Huge screw was stuck in the tire. Pulled the van off the side of the road, called uhaul roadside assistance only to be on hold for 45 minutes waiting for a human!!!! Then they had to find a service to dispatch to our location with an unknown ETA. I understand it takes time but 45 minutes just to talk to a human!!!!! I was along side a very busy highway.DANITA O.
🖕Douglas C. | Overall Experience
El cliente no dejó un comentario.MARGIEHARRISON B.
El cliente no dejó un comentario.JOSEPHWILLIAM IV H.
El cliente no dejó un comentario.Christopher R.
There was no need for improvement in any areas as far as I could see. The personnel were all very personable and professional in every aspect. Everyone seemed extremely knowledgeable of their positions and total customer satisfaction seemed to be their targeted goal. Great experience!Robert N.
El cliente no dejó un comentario.DARNELL D.
El cliente no dejó un comentario.ELLISFITZGERALD R.
Location required license to be uploaded and we needed help. Dionne refused to help at first, but ended up helping after we couldn't get it done. The a/c in pickup truck did not work. Called location back to inform them and s/w Johan who stated "It's not as hot as it's been, so you don't need a/c". Informed him my expectation when renting any U-Haul vehicle is to have working a/c AND he does NOT get to decide when I need it or not! We were on a timeframe for moving, so we could not wait for them to find and get us another truck. Johan was VERY unprofessional and he should NEVER tell a customer that! Regarding the a/c, it started working after 2 hours of having truck. We should've received some type of discount for the inconvenience, but they did not seem to care at all. Also, the pickup truck needs to be serviced b/c it was shaking. We always rent from this location b/c it's close to our house, however, customer service is the worst!!! Will choose a different location, next time, if we need to rent again.JACQUELINEDENISE A.
Great service, friendly employees. I dropped my vehicle off after hours and Ernest helped me through the phone app process. Ernest was very helpful and friendly.CARLANTHONY P.
El cliente no dejó un comentario.gean M.
Everything was easy and hassle freeDonald P.
El cliente no dejó un comentario.JACQUELINEDELORE S.
No reps came out to help with checkout even though there's a sign that says stay with the truck. Gave up and did the mobile check out because there was no other optionWILFREDOISON P.
El cliente no dejó un comentario.ALLESTER E.
staff is very friendly and helpfulFRANKLESLIE V.
El cliente no dejó un comentario.TIMOTHYJAY M.
El cliente no dejó un comentario.RANDY J.
Around town should b unlimited.MICHAELYNNR O.
The cost was significantly more than expected upon returning the rental.LAURAMARIE K.
Staff was great at check out and check inDANIELLEE T.
Overall outstanding service and employees that work there.DAVID ANTHONY P.
El cliente no dejó un comentario.RICHARDWILLIAM H. | First Impressions
El cliente no dejó un comentario.JUSTINE G.
Wonderful business overall. Great staff (friendly, competent, knowledgeable, helpful). Clean and well lit.Jennifer N. | Overall Experience
Trailer was not tightened down enough on ball hitch during pick-up, trailer unhooked right down the road after leaving but was saved by the chains.Madeline K.
Be more detailed on pricing so one can budget properly. Someone was supposed to contact me within 48 hours and I haven't heard any from anyone follow through is very important. Over all the experience was smooth and painlessDAVIDWAYNE G.
Bunch of great workers, store was clean and cr service was so pleasant.. thank you military hwy crew.tometDONNAMARIE D.
El cliente no dejó un comentario.Kimberly W.
El cliente no dejó un comentario.BESSIEPERCILLA Y.
The customer rep who helped us was extremely helpful and patient with us.Monica B.
Good serviceJOSUEARMANDO D.
The gentlemen that checked me in and checked me out were consummate professionals. They were tremendously friendly and very helpful. They gave me great service. And because of them, I would absolutely rent from this location again.Donna J.
El cliente no dejó un comentario.Timothy G.
This was the worst experience ever since I had my storage unit there. I left because of the poor service and unprofessionally service. I would never ever used a Uhaul service ever again in life based off this location lack of serviceIssaka G.
The lady at this center was very helpful to me as she went beyond her duties to check my car and change a burnt fuse to make sure my lights are working fine and able to complete my trips. She was very friendly and full of smiles to every customers.BAMIDELE A.
Worst customer service and lady who took the truck back was very rude. Would not recommend to anyoneZachary W.
Great experience. The folks on site here were friendly and efficient.Cassondra T.
Have used this location several times over the last few weeks to help with our move and have fixed any issues that had arised with no problems. Very friendly staff.KRISTYMARIE T.
El cliente no dejó un comentario.JAMES B.
This location was understaffed considering it was the last weekend of the month and how many locations are closed on Sundays! There was a slow moving line (about 6 people ahead of us) and we waited well over half an hour to be served. One lady left in tears and no truck ( they didn't seem too helpful with a lot full of trucks and still full when I returned mine). The guy that waited on us was friendly and helpful though, said he had come in on his day off. Sad that the boss didn't plan ahead for a busy weekend.RANDA LYNN G.
U-Haul phone response time is abysmal. Whether it is the 1-800 number or ANY local office. You are losing business because nobody can get through in a reasonable amount of time. I was only successful in navigating a U-Haul rental and changes by going in person to the selected U-Haul site. The North Military Highway staff was great despite being shorthanded for the amount of business they had. They really tried to accommodate their customers including me. FIX YOUR PHONE SYSTEM SO IT IS RESPONSIVE ENOUGH TO BE USEFUL. THE CUSTOMERS" TIME IS VALUABLE TOO!!MITCHELLTHOMAS S.
Ernest went above and beyond to help reduce the stress of our move. We had moving helpers coming at 9:00 AM and the U-Haul store didn't open till 9:00. Ernest told me about registering online for off-hour pick-up and offered to get to the store 15 minutes early. Moving is stressful no matter what - having people like Ernest at U-Haul makes a difference. Thanks Ernest!JANE M.
Everybody was very helpful and friendly. Would use and recommend.FELIPE B.
El cliente no dejó un comentario.CORYANDRE W.
El cliente no dejó un comentario.Eric T.
Better customer service, faster check in and check out. Definitely nicer people working at this location.DEBORAHSTRATER B.
I request the truck with plenty of time to be picked up at Virginia Beach and at last minute I received a call telling me that I have to pick up at Norfolk taking me 21 miles out of the way twice for the round trip.HECTORDOMINGO F.
The staff at the front was terrible. She makes so difficult for to drop off truck that We had to call customer service to confirm that was the location to drop off. She insisted that we couldn't. Add to that, we took pictures of gas which wasn't accurate with the contact says, she was very mean and bitter. She shouldn't work for Uhaul if you are looking to provide good customer service.SHALENIE R.
El cliente no dejó un comentario.RANDALGIRAUD P.
It was gd customer servicejay J.
Overall experience was good. I never dis fins the flashers. Thank goodness did not have to use them. The agents answered all my questions and were fairly quick to get me processedLOISVIRGINIA MAR S.
Bottled water .... It was very HOT that day.RICHARDD L.
Only one person working the front desk and he was also the person hooking up trailers. Took 45 minutes to get my trailer.Bruce D.
El cliente no dejó un comentario.TRACY M.
El cliente no dejó un comentario.DENNIS A.
El cliente no dejó un comentario.DOUGLASTYRONE W.
El cliente no dejó un comentario.THOMAS E.
El cliente no dejó un comentario.BRYAN DANIELSTUA B.
El cliente no dejó un comentario.KIMALICIA O.
El cliente no dejó un comentario.Anthony H.
Just didn't know if it had a after hours drop off.david p. | First Impressions
El cliente no dejó un comentario.JASONWILLIAM S.
Engine light on entire time was told it's ok will go out. Transmission needed service sounded terrible. Inside of cab looked like workers climbed in and out every day and drove it to work. Upset with check system never had an problem dropping off before. Something to cost about $50-60, ended up $120 for 2 hrs and 10 miles. Been renting here 10+ years catering, moving, etc very disappointed.CYNTHIAWAFF C.
El cliente no dejó un comentario.Felicia W.
El cliente no dejó un comentario.ROOSEVELTDAY G.
El cliente no dejó un comentario.Philip R.
The trailer was in good shape and waiting for me. The staff was professional and courteous.JAMESMITCHELL A.
El cliente no dejó un comentario.JASON A.
El cliente no dejó un comentario.MATTHEWBRIAN V.
El cliente no dejó un comentario.MICHAELDONNELL R.
My only concern was the check engine light was on in the truck and when I mentioned it there was little concern. We did not have a problem with the truck thankfully.RICHARDJOSEPH S.
El cliente no dejó un comentario.TIMOTHYGEORGE M.
Steins Lubin made the whole experience from getting the storage room to dropping off my truck very enjoyable! He was such a friendly individual and was able to assure me while answering all my questions. Steins, as well as Johan (I hope I spelled his name correctly) were very knowledgable and helpful. I would recommend this location because of those two individuals, specially Steins.Claudia V. | First Impressions
El cliente no dejó un comentario.David R. | Overall Experience
Staff at the military Hwy facility is excellent, friendly and more than helpfulShari s. | First Impressions
Everything went as smooth as possible, no problems whatsoever.LARRY K. | First Impressions
Staff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit processjohn t. | First Impressions
Been using U-Haul moving trailers & trucks for years. This is my 2nd time using U-Haul storage facilities and am very pleased with the customer service and cleanliness of Norfolk, VA storage service on Military Hwy.NORMAN G. | First Impressions
El cliente no dejó un comentario.Kevin G. | Overall Experience
El cliente no dejó un comentario.Charles E. | Overall Experience
El cliente no dejó un comentario.DAVINA T. | Overall Experience
I moved from Florida to Virginia and with my moving truck rental, I received a free month storage at U-Haul storage facility on Military Highway in Norfolk VA. I ended keeping the storage unit for 2 months and was very pleased with the unit. The storage facility was clean and well maintained. All the U-Haul staff were very friendly. I highly recommend U-Haul on Military Highway in Norfolk VA.NORMAN G. | Overall Experience
Staff was super friendly and helpfull!Adolph M. | First Impressions
Pleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.NORMAN G. | First Impressions
El cliente no dejó un comentario.Allen W. | First Impressions
El cliente no dejó un comentario.Jay W. | First Impressions
El cliente no dejó un comentario.Ramona R. | First Impressions
El cliente no dejó un comentario.Daniel R. | First Impressions
This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.Nimyah P. | First Impressions
The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.Patricia B. | First Impressions
Servicios adicionales en esta ubicación
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