Comentarios del cliente para U-Haul Moving & Storage at North Military Hwy

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at North Military Hwy

Grado total:

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Keshera J. en

Grado:

El cliente no dejó un comentario.

Haywood B. en

Grado:

Ensure there is actually a quarter tank and not an eighth of a tank of gas.

Joann P. en

Grado:

Maybe dancing and singing, because I don’t see any fault in the service I received. Everyone was helpful and even told me about the mattress sleeve being and option and was much cheaper then the one for 13. Plus dollars. This was not offered to me at the virginiabeach location. Thanks for the good service that was provided.

Latasha J. en

Grado:

The staff on duty offered excellent customer service. They were very friendly and knowledgeable. This was my experience as well as what I experienced on all of my visits.

Thomas G. en

Grado:

Everyone did an outstanding job!

Ricky G. en

Grado:

My lights went out while on the highway. This caused me to only drive during daylight hours.

Norma P. en

Grado:

El cliente no dejó un comentario.

JOHN T. en

Grado:

While the equipment was clean, the breaks on the 26' truck I rented needed some maintenance, I informed the team member about the issues when I returned the truck and he said they would look into it. the customer service was great and I have no other complaints other than the breaks pulling to the right when applied and squeaking.

Douglas M. en

Grado:

El cliente no dejó un comentario.

Diana G. en

Grado:

El cliente no dejó un comentario.

Ciara P. en

Grado:

El cliente no dejó un comentario.

Steven R. en

Grado:

El cliente no dejó un comentario.

Sara T. en

Grado:

El cliente no dejó un comentario.

Jo B. en

Grado:

El cliente no dejó un comentario.

Samuel M. en

Grado:

2nd rental for the same thing in 2 weeks. That location was excellent both times.

Demetrius S. en

Grado:

N/A

Ricardo W. en

Grado:

Johann and Steins(sic) as usual went out of their way to make sure that my rental went as smoothly as possible. That's why I always try to rent from that store even if it isn't the most convenient.

Leslie D. en

Grado:

Understaffed. People waiting, only one person working. Not fair to employee, but excellent customer service.

Leslie M. en

Grado:

El cliente no dejó un comentario.

Kyle F. en

Grado:

El cliente no dejó un comentario.

Shana F. en

Grado:

The woman who helped us was very friendly and answered all of our questions (and we had a lot!)

Kimberly L. en

Grado:

El cliente no dejó un comentario.

Jeannette F. en

Grado:

The truck put 3 oil spills in my driveway they did not have my reservation when I got that I made 5 days ahead of time

Jene C. en

Grado:

El cliente no dejó un comentario.

aaron D. en

Grado:

They made the drop off quick and efficient

Jeffrey W. en

Grado:

El cliente no dejó un comentario.

Nishira H. en

Grado:

It was only one person working and he had a phone call that took about 10 minutes, which left other customers waiting for a substantial amount of time.

Marie M. en

Grado:

El cliente no dejó un comentario.

DOUGLAS J. en

Grado:

The customer assistance was great, very warm and friendly. They look forward to establishing long term customers.

Yueh Chun A. en

Grado:

Equipment looks a little dated, but it is expected. Easy to deal with as usual!

Becky G. en

Grado:

El cliente no dejó un comentario.

Nimyah P. en

Grado:

This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.

Elinida S. en

Grado:

There were no precise directions on how to get the Dolly I paid for... so it was never placed in the truck... however I did call and tell them I never got it and the representative said they would remove the charge but I was still charged for the dolly when I never received it.

Kirsty L. en

Grado:

Met by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.

Andrea R. en

Grado:

These guys are always wonderful. Thank you.

heather S. en

Grado:

El cliente no dejó un comentario.

Lakesha J. en

Grado:

No need for improvement the employees were very respectful & kind. It was a great experience I will definitely recommend this location to other people.

barbra m. en

Grado:

HAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFF👏👏👏👏😀

Germaine L. en

Grado:

El cliente no dejó un comentario.

Timothy M. en

Grado:

First class service and equipment, a great experience all around, thanks to all of the staff and owner!

William C. en

Grado:

URGENT!!! I understand that the individual that I am speaking about is an independent contractor and has no affiliation with U-Haul, but I think it would be a disservice to your customers if this individual was ever used to help anyone with U-Haul ever again. He is dangerous! This man was the rudest, most unfriendly person we have ever used, and we do this a lot. He would not follow instructions to keep our furniture safe and even scolded me on when I asked him to protect our furniture. One table that I specifically asked him to protect the edges by using a pad caused him to violently scold me saying "Do you want me to do this! Do you want me to do this”! He said this in a very threatening way, and I became quite afraid of him. But if I fired him it would have caused us to delay our move thus missing appointments with U-Haul in Richmond. Also, his packing was terrible. I have pictures to show the damage caused by many pieces of furniture falling over during the move. Under no circumstances would I use this person for moving services for anyone!

Wayne H. en

Grado:

El cliente no dejó un comentario.

Thelma P. en

Grado:

Staff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...

Patricia B. en

Grado:

The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.

Howard R. en

Grado:

This is a busy location, but the people there are very friendly and helpful

Ann F. en

Grado:

Trying to call the facility was a challenge.

MICHAEL C. en

Grado:

Very helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business

Victoria T. en

Grado:

I was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.

Victoria T. en

Grado:

Outstanding service!!

Melba B. en

Grado:

The staff was very helpful and courteous!

SANTOS G. en

Grado:

N/a

Melba B. en

Grado:

Great customer service!

THOMAS F. en

Grado:

The cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.

Monita L. en

Grado:

The slide door didn't work most of the time for my visits. Other than that it was good.

Valerie W. en

Grado:

Convenient.

george j. en

Grado:

Very professional & mr johann is the best he deserves a promotion

Ebony G. en

Grado:

NA

Johnny D. en

Grado:

Good morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida

QUALICLEAN F. en

Grado:

Hi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.

Michele Y. en

Grado:

Great!

gary h. en

Grado:

Great facility

TERRANCE N. en

Grado:

Satisfied with service.

Nicole R. en

Grado:

MAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges

Tracie B. en

Grado:

Johann, Keith, & Dionne always pleasant.

Terri H. en

Grado:

Thank you

DESIREE H. en

Grado:

Items were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.