Customer Reviews for U-Haul Moving & Storage at N Royalton

3,718 comentarios

9903 Royalton Rd   North Royalton, OH 44133
(Rt 82 @ York)

(440) 237-5333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 237-5333

9903 Royalton Rd
North Royalton, OH 44133
(Rt 82 @ York)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

Great service!

Larry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff R. 
Clasificación:
4.0

Nice staff.

Claire P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamas H. 
Clasificación:
5.0

The staff at this location was very pleasant and helpful

JEFFERY K. 
Clasificación:
5.0

I've used this location a couple of times and everything has went well. Will use them again in the future. ¡Gracias!

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele G.  |  First Impressions 
Clasificación:
2.0

Need way more employees at all times.

David B. 
Clasificación:
5.0

It was an overall wonderful experience. Moving is always a hectic time but the manager and his assistant there made everything perfect !! They were friendly, efficient, knowledgeable on all your products/services and seemed to genuinely care. They made the whole experience extremely street free and easy for me which was very much appreciated by me. I would gladly come to that branch office of U-Haul again and would most definitely recommend them to any of my family or friends that may have future moving needs. I couldn't be happier, keep up the good work!!

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BETH O. 
Clasificación:
3.0

Will never use the U-Haul app again. Would recommend going straight to the store to request.

Kyle L. 
Clasificación:
3.0

The pickup and return process were very easy and the staff was nice but when I received the vehicle there were things missing. The dolly wasn't there which made the move much more challenging and I also ordered two mattress protectors when I reserved the rental online that were missing.

Shawn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

david G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Myles F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mike t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William A.  |  Overall Experience 
Clasificación:
5.0

Annelis was phenomenal! We had a slight problem because our bus was a little too big for our spot, so she offered us a bigger one with no problem ! So sweet. The facility was really easy to get in and out of (:

Khylee K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward O. 
Clasificación:
5.0

We really did have excellent service! Our rental van was perfect for our needs. The employees were friendly, knowledgeable, and extremely helpful to us. I won't have another need to utilize Uhaul for awhile;however, if I know of anyone who may need a moving vehicle, I would not hesitate to suggest this store! Just really wonderful!

Beth F. 
Clasificación:
4.0

When dropping off the U-Haul, there was way too many steps through the phone. I must have been out there half an hour. Had to retake some pictures whether it's just phone or Wifi having trouble getting to the next step.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jewelie M. 
Clasificación:
5.0

On a previous visit, I tried using the mobile check in and thought it was ok overall but just a bit confusing on to open the gate and exit the property. For this rental, I went back to an in-person check in.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
5.0

Great people no change needed

alan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamas H. 
Clasificación:
5.0

There needs to be a easier way to return a truck if you don't have an account. I should be able to access the website search for a contract without logging in by leveraging my phone number and last name and quickly being able to use a return function.

Chris V. 
Clasificación:
4.0

wait to return was long but everything else went smoothly, very nice employees.

RONALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
4.0

I used the touchless check-in and it did not state that I needed a secondary contact in order to confirm my identity, so there were delays in checking me in.

Mario L. 
Clasificación:
2.0

Too crowded, not enough parking. Had to back out onto a very busy road because it was gated and all the returning trucks would not fit in the small parking area with no turn around. A nightmare.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
5.0

friendly, clean and informative about contract and deals

Michael M. 
Clasificación:
5.0

Everything was done well. Nothing else to add

Braysley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim P. 
Clasificación:
5.0

Keep doing what you're doing. Great experience

Shane B. 
Clasificación:
5.0

Very friendly and helpful service.

Larry C. 
Clasificación:
5.0

overall experience was great. Van was perfect and I had no issues. Will be back for sure. My only comment of concern was getting thru the gate was confusing. I used the mobile check in but it was unclear how to get thru the gate to access the van. A staff member had to assist in both checking in and returning. I think that part needs to be more clear, easier. thank you!

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad V. 
Clasificación:
1.0

Booked online, but it still took 40 mins to get the truck. Then they gave me the wrong truck and the rep was clueless. Very unorganized, very poor experience. Would not recommend.

Brett S. 
Clasificación:
3.0

I was just dropping the truck off.

Rittu R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chen H. 
Clasificación:
3.0

Parking was. Wry limited for ticks. The parking lot is clearly for cars. The truck parking is behind a gate and the location was closed.

Jimmy H. 
Clasificación:
5.0

This location is great which is why I drive a little further to get great service. Always in and out and the staff is always friendly and helpful.

Doug M. 
Clasificación:
5.0

Piedro does a great job!

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Could make the drive way larger, but overall: Nelly, the GM runs a tight ship and her staff is well trained, courteous, and pleasant.

Eileen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

From pickup to return the use of the rental trailer went on without a hitch (pun intended) ;) which is why I keep coming back.

Kevin K. 
Clasificación:
5.0

Very efficient. Very easy. And, no problem on a Sunday.

John M. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY Z. 
Clasificación:
5.0

I always use this location !! Great staff

CHARLES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vipin M. 
Clasificación:
4.0

All went well, no improvements necessary.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul U. 
Clasificación:
5.0

Staff very helpful and speedy, despite being swamped

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

Everything was an excellent experience as always. Thanks again Nellie! - Dan

DAN L. 
Clasificación:
5.0

I always attempt to rent from this location when the equipment is available there. Always a friendly staff who get you in and out quickly.

Doug M. 
Clasificación:
5.0

Always helpful and friendly.

RONALD J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody O. 
Clasificación:
5.0

Great service at location- unfortunately the 17 foot box truck was not road worthy ( the front suspension was absolutely in poor shape and concerning to drive -even for the short 40 mile rental) Unit# EL2130M

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas P.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service, keep your service at a high standard.

Cynthia D. 
Clasificación:
5.0

offer a transponder for interstate toll roads.

Thomas A. 
Clasificación:
4.0

The windshield wipers were frozen to the window. I had to retrieve a scraper from inside the U-Haul office to free them. Minor delay in departure. This U-Haul location usually is excellent. There was a rattle in the driver side front end. Sounded like a metal part was loose. It did not rattle the whole time the cargo van was moving. It stpped when I hit a small pothole on the passenger side.

Edward B. 
Clasificación:
3.0

We rented a truck and storage unit from your storage place. We only went 7 miles there and back and it cost us $30 in gas!!! I know gas prices are high but $30 to go 7 miles is taking advantage of us!!

Diane O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

It was very easy process I actually enjoyed it I'd go back

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

letizia Z. 
Clasificación:
3.0

Staff seems depressed and doesn't want to work. Never saw a smile or friendly greeting. Front entrance and parking is ridiculous. Security gate often left open so anyone can enter.

Walter M.  |  Overall Experience 
Clasificación:
5.0

Everything was great

Laura N. 
Clasificación:
5.0

Everyone at this location is very friendly and helpful.

THOMAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Muhammad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

The vehicle I received was an old and borderline unsafe! There is a steering issue that needs to be addressed! I was forced to yell at my passenger during the entire ride because of the noise in the cab! Very poor experience! Not sure I will rent another uhaul vehicle when I need a truck!

Mike D. 
Clasificación:
2.0

I never used the storage unit because it was damaged and locked up but was still rented to me

Jared H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin M.  |  Overall Experience 
Clasificación:
5.0

Good location, and hours on Sunday was very convenient.

CHRISTOPHER H. 
Clasificación:
5.0

The brakes were grinding and the radio did not work

RUSSELL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Otis F. 
Clasificación:
5.0

The gentleman who helped me unhitch the trailer and get it parked properly was very friendly and knew what he was doing. I was in and out in minutes with his help. Outstanding!

ROBERT S. 
Clasificación:
5.0

Great customer service, I highly recommend

MICHELLE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW W. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREG B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINSEAN S.  |  First Impressions 
Clasificación:
5.0

Very greatful for this company in my time of need. Everyone was so friendly and helpful.

elizabeth m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia W.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Michael S.  |  Online Move In 
Clasificación:
5.0

The movers we used threw the booking we're absolutely amazing!

Jennifer T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya R.  |  Overall Experience 
Clasificación:
5.0

Very nice staff! Curteous and friendly. Attending to my needs.

Mike S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elijah l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC G.  |  Overall Experience 
Clasificación:
5.0

it was all good - from the first call / reservation. customer service was great and the manager at the storage facility was accessible and would make sure everything was just rite. all the employees we great and helpful.

Jerry C.  |  Overall Experience 
Clasificación:
2.0

We had a huge problem with stink bugs when we told the staff they were like okay whatever

Christopher R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elijah l.  |  First Impressions 
Clasificación:
5.0

Great people. Very helpful. Had a sense of urgency to provide fast, efficient customer service. Clean and well maintained facility. Limited parking.

Walter M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David L M.  |  First Impressions 
Clasificación:
5.0

Staff are much more efficient and professional than the awful location on Brookpark Rd in Parma Ohio

CHRISTINE M.  |  Overall Experience 
Clasificación:
2.0

The staff is phenomenal! Very helpful and polite. But the storage units that I had were falling apart. I used this facility some years ago and it was very clean and dry. That's what made me come back, but this last time was definitely different. The ceilings in the units are peeling and leaking, my things were damp and pieces were all over. I rate the staff 5 stars Excellent but the units would have to be 2 stars right now.

Bridget W.  |  Overall Experience 
Clasificación:
5.0

Used this facility since 2006 Never had an issue. Great staff

ROBERT A.  |  Overall Experience 
Clasificación:
5.0

I believe we worked with the manager. She was very very kind and friendly. Went out of her way to help is find a unit we needed, beyond average help. Thank you for being a customer-service friendly business still in this world where everyone else is seemingly crabby.

Crystal Q.  |  First Impressions 
Clasificación:
5.0

Your on site staff - the 2 gentleman 9/10 Friday afternoon were very accommodating and were available to assist my entire experience.

Jerry C.  |  First Impressions 
Clasificación:
5.0

I absolutely loved the staff! Super easy to work with and they helped out a good amount!!!

Khylee K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john w.  |  Overall Experience 
Clasificación:
3.0

a little too expensive for the month. Also when I called they didn't told me anything about the month free if I would have rented a certain truck. Once I got to the facility they let me know I could have save x amount of money if I would have done this.... I believe is mess up to tell your customer oh by the way you could have safe if you would have done this... after the fact I already rented and did and spend money. Thanks for making me look stupid.

Mairabelle N.  |  First Impressions 
Clasificación:
5.0

Staff at this location are kind and very helpful.

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry R.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and super helpful. My short term storage needed turned into almost 6 years. I was very happy with the service provided.

Melissa d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronnie J.  |  Overall Experience 
Clasificación:
5.0

I have had units on and off here over last 20 years—always clean, staff friendly and helpful.

kyle c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher b.  |  First Impressions 
Clasificación:
5.0

Excellent service when required

Wayne L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ludmila h.  |  Overall Experience 
Clasificación:
1.0

The staff at the Parma Brookpark Rd location were not trained well. Could not answer questions. I explained that I needed a truck to accommodate my Treadmill. I now have a truck without ramps. I cannot unload my treadmill. Please contact me ASAP. Christine Morlan 216-551-1930

CHRISTINE M.  |  First Impressions 
Clasificación:
5.0

Storage mgr very helpful and efficent.

rudolf l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H.  |  First Impressions 
Clasificación:
5.0

The North Royalton, OH location is well managed and very helpful. The manager their runs a very good business.

Sonya R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney L.  |  Overall Experience 
Clasificación:
5.0

Everybody’s been so great and Nelly is excellent

Angel S.  |  First Impressions 
Clasificación:
4.0

The parking lot and storage unit roads were a little tight for maneuvering a large truck. Otherwise a great experience!

dana d.  |  First Impressions 
Clasificación:
5.0

Getting in and out was very easy. Signing up for the unit and closing the unit were both very easy and efficient. When we first started we got a reminder that the bill was due by phone. That truly helped a lot and it was suggested that we have automatic billing which we did. Very satisfied with the complete encounter with your company.

ROBERT K.  |  Overall Experience 
Clasificación:
4.0

The storage unit was cleaned out and the facility was well maintained. The people at the customer service desk unfortunately didn't seem very educated on the process of checking in. I had a reservation to get one month free with my one way truck rental and the agent tried to charge me for it at first. Then I was told there was going to be a lock in my unit but there wasn't so I had to walk back to the office to purchase one. Overall I had a good experience I just wish the front desk office worker was a little more educated and friendly.

Katelyn P.  |  First Impressions 
Clasificación:
5.0

A principio hubo una confusion con el almacen, pero los michachos fueron y nos ayudaron.

Michelle R.  |  First Impressions 
Clasificación:
5.0

Called up and everything was set up for me. Great service from all the staff

JOHN H.  |  First Impressions 
Clasificación:
5.0

I used the North Royalton U-haul for about 8 years or so. The team there was always unfailingly helpful. I have nothing but good things to say about the NR location and people.

JILL J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john w.  |  First Impressions 
Clasificación:
5.0

The staff is amazing and extremely friendly and accommodating.

diane t.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Wayne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinetta P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY J O.  |  Overall Experience 
Clasificación:
5.0

The manager at this location is extremely helpful and friendly

ROBERT W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen M.  |  Online Move In 
Clasificación:
5.0

Everyone there was always very helpful when ever I needed them.

Jacqueline K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy B.  |  Overall Experience 
Clasificación:
5.0

Was here from 2005 to 2020,was safe and secure.

BRUCE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B.  |  First Impressions 
Clasificación:
4.0

Everything was great except I have found so many stink bugs in my belongings. I know these bugs are harmless and the were all dead. I also realize the time frame in which I used the storage facility these bugs are common.. maybe treating the storage units would help. Or it just maybe the surrounding area, I'm not sure. I would not use this location again but will always be a faithful U-Haul customer.

Amanda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O.  |  Overall Experience 
Clasificación:
5.0

Patrick and Nelly are always super helpful.

Frank D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H.  |  First Impressions 
Clasificación:
5.0

As listed above our move in date was not oct 16 but rather December 9. Otherwise a very pleasant and efficient experience! Thank you....

lynn t.  |  First Impressions 
Clasificación:
5.0

Good move-in experience

Patrick O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dino Z.  |  Overall Experience 
Clasificación:
5.0

Annelis and Chris were God send angels in my stressful moving experience, they definitely made my life much better throughout.. thanks a million

Yousef A.  |  Overall Experience 
Clasificación:
5.0

My U-Haul storage facility in North Royalton, Ohio was exceptional! The staff, especially the manager Nely were always very pleasant, helpful but most of all respectful! Jeffrey Bulsa

Jeffrey B.  |  Overall Experience 
Clasificación:
4.0

Great place

kanwarjit m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

philip c.  |  First Impressions 
Clasificación:
5.0

I can't highly enough recommend this location, It was my first time here in North Royalton office. Annelis was beyond great, ... very kind, professional and efficient with a wonderful smile. Chris checked me in the next day I checked in like a breeze... Thanks a million U-haul for hiring such wonderful staff to care about your clients... definitely I will be one for life.

Yousef A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

april c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda C.  |  Overall Experience 
Clasificación:
5.0

Every staff member was extremely informative and courteous. I would highly recommend this facility for storage and truck rental.

kathleen M.  |  Overall Experience 
Clasificación:
5.0

Good people at n royalton uhaul!

Keith T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dave d.  |  Overall Experience 
Clasificación:
5.0

Made my move easy. Truck rental and storage in one stop. Would recommend even though slightly higher in storage unit price, the convenience was worth it.

mark b.  |  First Impressions 
Clasificación:
5.0

Such a professional and courteous staff! Especially the manager Nely! She goes out of her way to make sure customers are taken care of. Definitely the nicest uhaul facility I've ever been to! I highly recommend it!

STACIE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

samuel t.  |  Overall Experience 
Clasificación:
5.0

The GM was very friendly and helpful. She was willing to help out in anyway possible. Would recommend to any friends or family. ¡Gracias!

KEVIN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MOLLY M B.  |  Overall Experience 
Clasificación:
5.0

the man that signed us up was very knowledgeable and pleasant throughout the process!

joseph L.  |  First Impressions 
Clasificación:
5.0

The management does an excellent job in customer service.

Sonya R.  |  Overall Experience 
Clasificación:
5.0

The staff was excellent.

hank s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rachel n.  |  Overall Experience 
Clasificación:
3.0

Should be pro rated if you get out of storage unit sooner!

Lisa N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy S.  |  Overall Experience 
Clasificación:
3.0

I called because my poison trap was empty. I was given the run around and never heard back. When I went to move my belongings out I found my couches were chewed up and had mouse droppings so I had to buy new furniture

JESSICA K.  |  Overall Experience 
Clasificación:
5.0

This temporary solution turned into 2 years. When the lock was broken and removed (it had rusted) the staff replaced it and sent me the keys to the replacement by mail. I truly appreciate the care that was taken with our items. Many were family memories that have now been distributed to the family Thank you!

Brenda G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RON S.  |  Overall Experience 
Clasificación:
1.0

I've been a regular customer here for six times at this same store and I'm never, ever disappointed with the expertise and attentiveness I've come to expect from your representative here. I've made two days for moving and am using U Haul in the next few days again. I also have a storage unit presently. Ms. Nellie Bokman has run the most efficient business as I've ever been associated with. Ms. Bokman and her association with the U Haul standards should be noted and recognized as one of your successful employees and people as her are very hard to find. Thanks Nellie and once again for your service especially during these trying times we are experiencing.

Dan L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John T.  |  First Impressions 
Clasificación:
5.0

We rented a storage unit I could not get the unit closed Sam came out in the rain and went out of his way to make sure that the unit was closed and locked he was very helpful

hank s.  |  First Impressions 
Clasificación:
5.0

Always an amazing experience at this location nely is the best

Gilda C.  |  First Impressions 
Clasificación:
5.0

Nellie is awesome!

zenon l.  |  Overall Experience 
Clasificación:
5.0

Totally was happy with everything we will recommend and use uhaul again Thanks Mike

mike w.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, quick and priced correctly,, thank you

John R.  |  First Impressions 
Clasificación:
5.0

Great place , the manager is a amazing and very knowledgeable I would recommend renting or storing from this location.

James W.  |  Overall Experience 
Clasificación:
5.0

Everyone at facility very helpful. Highly recommend

Shannon K.  |  Overall Experience 
Clasificación:
5.0

Very professional and well kept place

Carlos C.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service, appreciated being shown all applicable units and the detailed explanation of billing costs. I also came back to purchase packing materials and the staff was great.

RICK O.  |  First Impressions 
Clasificación:
4.0

Code on card not working

dave d.  |  First Impressions 
Clasificación:
5.0

Gear experience!! Thank you and keep up the good work!

Robin L.  |  Overall Experience 
Clasificación:
5.0

The rep was very helpful and showed me the unit I would be renting and explained all rules to me.

gwen b.  |  First Impressions 
Clasificación:
5.0

Best U-Haul facility Period

wayne C.  |  Overall Experience 
Clasificación: