Customer Reviews for U-Haul Moving & Storage at Morse Road

8,133 comentarios

2980 Morse Rd   Columbus, OH 43231
(& Westervl Rd-3c Hwy)

(614) 476-0093

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 476-0093

2980 Morse Rd
Columbus, OH 43231
(& Westervl Rd-3c Hwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing everyone was great

TIMOTHY L. 
Clasificación:
5.0

Our experience with U-haul and the U-boxes was top notch from beginning to end. Every single person, without exception, that we spoke and interacted with from Sacramento to Columbus was super helpful and nice. Our goods arrived in great shape and we were beyond happy with our experience. Thank you U-haul!

Diane L. 
Clasificación:
5.0

Great staff and quick return process

Tim L. 
Clasificación:
1.0

They gave me à faulty truck , I was afraid it was going to left me on the road.

PETER O. 
Clasificación:
5.0

My only complaint is the storage building and the storage area smelled terrible, like burnt tires or something. I'm hoping the smell doesn't transfer to my belongings in the storage area.

Jane T.  |  First Impressions 
Clasificación:
1.0

Have someone not from that location call me and have employees not disrespect patrons.

DAN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Staff was very friendly. check in/out process was very efficient.

DENNIS R. 
Clasificación:
2.0

Poor customer service attitudes. Extremely poor and unmaintained equipment that creates significant question of safety AND reliability.

Jeremy J. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

BERNARD W. 
Clasificación:
5.0

Thank youall love you and pray that you will have a blessed day

TAMMY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suleman W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
2.0

Improve customer service. I walked into the store and was yelled at to put a face covering on and Uhaul should provide them if they're enforcing it. I understand having a second contact on your reservation but the fact they have to answer the phone is kind of ridiculous in order to be able to rent anything. I had to also put my cc info in multiple times throughout the reservation which didn't seem right.

ZACHARY K. 
Clasificación:
5.0

Amazing customer service! This is THE best place to go if you need anything related to moving!! Boxes, hitches, plastic wrap for furniture and mattresses, tape, rope, sticky wrap on a roll (the best thing ever invented IMO…I was so relieved to find literally everything I need for moving and was very impressed at the variety. Thank you for being open past 5pm. And for the whole crew working because you take the stress out of moving and totally provided amazing services. the return was so easy. Drive thru! Outstanding customer service!! Thanks so much!

Donald and Marci P. 
Clasificación:
5.0

Better directions on where to pull up

Thomas F. 
Clasificación:
5.0

Great customer service. Equipment return, Adam was super. He adds class to customer service. Thanks.

NORMAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor G.  |  Overall Experience 
Clasificación:
2.0

Replace Shannon, she was very harsh and rude, she lied to me saying there was a statewide mask mandate when there was not and you don't provide masks and then it was downhill from there, I told her there was a barrier there where I would be checking out but she was adamant, I never really felt like she was willing to work around this so finding a way around this would be my first suggestion or possibly doing business from the customers vehicle, my last suggestion would be to replace her

Debra R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

Nothing at all. There's fantastic customer service and the trucks are clean.

TAMARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jadakiss R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE T. 
Clasificación:
1.0

I have been a loyal UHaul customer for many years but this experience left me extremely disappointed. From the initial call I was told there were no trailers in Columbus. I went online and found a trailer myself and reserved it. I then showed up to get it and was told they would not service me if I did not have a mask. Everyone behind the plexiglassed protected counter was wearing a mask so why the militant stand on a customer who didn't have a mask??? No other retailer in the area is treating people this way. They were rude and condescending, and very slow in hooking me up to a beat up and dirty trailer that frankly should have been removed from your fleet years ago. When I returned the trailer the two women who were supposed to be unhooking me stood in the lot and talked while I waited. This location lacks customer service skills and acts like customers are an intrusion to their day.

RUSSELL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnella M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEYLA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDIAZIZ A. 
Clasificación:
4.0

Very professional and friendly

SHEILA W. 
Clasificación:
2.0

Cigarettes were everywhere.. not sure if someone forgot to clean the container out? Also a 20$ after hours fee? Seriously!

BettyLynn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory E. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
2.0

I rented the truck 3 weeks earlier and chose to do mobile pick up. Because I did not arrive at 7 am to pick it up, the truck was cancelled without notice. I had assumed with mobile pick up meant the pick up time was not strict, I was there by 9 am. So I had to wait in line and repeat the entire process I had already done online to get a new truck. It was incredibly busy, it was difficult to hear the person helping me and when I told her that she had a very bad attitude. While she was getting my information, other employees kept coming up to her to talk to her. I then had to wait an additional 20 minutes for the truck. I had people waiting to help me move and it took an extra hour at the uhaul location. It was a very negative and stressful experience.

CHERYL K. 
Clasificación:
5.0

The facility was clean and the staffs was friendly

Abdikarin M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

mike c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maraizia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERRICA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

I was very impressed with this location. There was a different mileage listed on my paperwork than in the cargo van. It was corrected without hesitation. Should I need another rental, I will definitely come to this location. The owner was especially helpful!

RUTH-ANN T. 
Clasificación:
4.0

All vehicles should be wiped down inside regardless of whether customers report it as clean.

DOUGLAS H. 
Clasificación:
2.0

The last truck ran really bad and u all don't give a grace period. U just want to charge your customer extra money

DORTHY A. 
Clasificación:
3.0

Customer service was not at all friendly. Many people in line, did not mention,, that the computers were down. They said "that is why it is taking so long." like we were supposed to know that. They were definitely insistent on the mask wearing, never mind the smoker smell of customers entering and exiting.

EVELYN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA P. 
Clasificación:
2.0

I need to speak with someone. My daughters boyfriend, Luke Fox picked up the rental that I had already paid for online and they made him pay again. This is incorrect. They made him wait over an hour because they said his hitch wasn't strong enough however changed their mind after getting a supervisor. Then he was not made aware of a late charge that would be assessed as he was 10 min late returning it. Call me at (614) 812-8560.

LUKE F. 
Clasificación:
2.0

Customer service at the counter was so-so but the people who helped in the lot were great and friendly. Overall, not a great experience at first but the trailer worked great and well maintained.

JUSTIN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

SEAN W. 
Clasificación:
1.0

I almost called customer service because the lady running the counter was very loud and extremely rude. My husband walked in without a mask and she yells over the entjre store that he needs to have a mask and he said ok and started towards the door and she says LOUDER you need to exit the building until you can come back with a mask...so he got angry and told her to shut the fuck up. We left and went and got masks..came back and this same lady continued to yell thru the store at other customers so rudely about having masks and not to be in the store until they can return with a mask. Theres much better ways to say things to people and this ignorant lady needs to learn and fully understand that. For that reason we will not use uhaul again...not only was she rude but as usual that store was extremely packed with people and no help. Imagine the frustration of customers being embarrassed by her loud ugly mouth.

DEZERAE H. 
Clasificación:
5.0

It needed a wheel alignment so bad it's crazy how I'm driving forward but my wheel was upside down

ARMESHA W. 
Clasificación:
2.0

El cliente no dejó un comentario.

EDWARD M. 
Clasificación:
5.0

Truck leaked oil on our driveway; so, make sure trucks are not leaking any fluids before sending them out onto out roadways. That was my only suggestion. It was a good service.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA P. 
Clasificación:
5.0

Uhaul is the best

GOOSTAFF F. 
Clasificación:
5.0

Very easy process. Besides the end. It wouldn't let me out my miles in. Said I was lower than when I started??

Matt S. 
Clasificación:
1.0

First and foremost, the lady at the counter in the morning was not polite at all. She did not even tell us what to do once we came back with the cargo van. Once we returned, we found out after standing in line for a very long time that we could have just pulled the van into the drop off area and that we would be checked out there. That's when it became real bad. The obviously very angry man who was supposed to check us out barely greeted us and continued to mumble frustration under his breath and slammed his device on the trash can very aggressively. I was scared and uncomfortable. He then got into the van, and I told him that there was a box already in there that wasn't ours when we first left with the vehicle so he checks it out and says “it's not a box, but okay” in a very rude and annoyed tone. He could've just said nothing. He had a very aggressive and rude demeanor through the entirety of the interaction. Safe to say, I will never return to this location because never have I ever felt so uncomfortable in any establishment ever before.

ASHLEY M. 
Clasificación:
5.0

I worked for UHaul 25 years ago. I was less than impressed. My experience with this rental was over the top. From Chrys at the counter to the lot jockey that hooked up my trailer, and the use of digital technology to make it all a very simple transaction. I am very impressed and would recommend UHaul to all my friends.

TONY F. 
Clasificación:
5.0

Great service!!!

JERRY F. 
Clasificación:
5.0

They were busy and still very helpful and understanding.

PHILIP N. 
Clasificación:
4.0

I was not happy to be charged an additional $20, for dropping off truck after hours. I picked up the truck just before 4:00 PM & returned it at 6:18 PM. Also I returned it with a quarter tank more fuel than when I received it. Not everyone has a smart phone to use when you return the rental. I feel that I should be credited for that charge. I won't recommend anyone.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI N. 
Clasificación:
3.0

I thought what I needed to do was entirely online. I did not anticipate needing to go Inside. But I had to twice. Once to get a key. Then again for the requested furniture dolly and furniture pads. Upon the second visit inside to ask for the furniture up ads and furniture dolly that were missing from my reserved truck, an employee told me to put on a mask which I did not have as I did not anticipate needing to go indoors. I asked for a mask and she said I had to provide my own. If you are going to require a mask you also need to have a supply of them available to give to customers at no charge. Or make sure the reservation notes that you won't have all my items on my reservation put together and it may require a trip inside. No one should be asked to put on a mask. It creates conflict, elevated blood pressure, increased heart rate, anger, and general dissatisfaction with the business that failed to provide all the necessary items requested in the first place.

Robert P. 
Clasificación:
4.0

I am concerned about a scene I witnessed. I black family came into the store & an associate stood near them as they looked at boxes. She told them that if they damaged a box they had to pay for it. The family came in for a box for their TV so once they found the correct size they bought the box & left. Shortly thereafter a white man came in and spent about 15 minutes pulling every box out & examining them. No one said a word to him about damaging the boxes. No one watched him as he made his selection. I was not involved in either transaction but the optics looked pretty bad to me.

Angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

Great service!!!

JERRY F. 
Clasificación:
1.0

It was overall a bad experience. The lady helping me left the keys on a trash can outside and when we went out to retrieve the vehicle the keys were gone. She just sat around and waited for someone else to do her job of finding the keys that she lost and I was waiting there for 15 minutes until finally someone else handled the situation. She just kept saying she didn't know what to do, and as the customer I felt uncomfortable with the group dynamic of the entire team at this location.

ANDREA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JO Ann D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane L. 
Clasificación:
5.0

Everything was perfect staff was friendly but it took forever to find the key drop because on the website it looks totally different like an orange box and it's clearly not an orange box

AARON G. 
Clasificación:
5.0

Great service

MICHAEL S. 
Clasificación:
3.0

Make sure that the equipment is working properly. The back door on the van could not be opened even after getting a technician he could not figure out how to get the door open so we had to wait on them to swap out and get us another van.

Namone B. 
Clasificación:
3.0

El cliente no dejó un comentario.

A W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON W. 
Clasificación:
5.0

Becky was a huge help, she checked me in, helped figure our the issues with the blinkers on the connection to the trailer. Also when I arrived to drop off she was moving a truck, saw me and stopped what she was doing and checked the trailer back in. She deserves a raise. You need more like her. Always a friendly staff at this store,. Gracias

RANDALL C. 
Clasificación:
5.0

Great service!!!

JERRY F. 
Clasificación:
5.0

The service is very good

RICARDO V. 
Clasificación:
1.0

The website needs updated so it does not make you retake photos at return multiple times. Worst experience ever.

Kayla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELCINO F. 
Clasificación:
5.0

Awesome service! Everything was super fast!!

GERY L. 
Clasificación:
5.0

get there info right on the computer. Had a call yesterday asking where the truck was. I told her it wasnt due back untill 9/19/2021. She kept insisting it was past due. Created a migraine and nervous wreck. We still had to go to Lancaster and unload. Other than that is was fine. We did not use the furniture pads that I rented. They were still in the bag. Gracias

patricia M. 
Clasificación:
3.0

They were jerks when I returned the U-Haul. I followed the return instructions on the app but they were mad I didn't bring the truck to their return line. I told her I filled the app instructions. All I wanted to do was give them the key and they were not very friendly. The guy grabbed they key and screamed off in another truck driving like an idiot I guess to bring mine up front.

Edward N. 
Clasificación:
3.0

Have the cashier stop being so sarcastic and more friendly

TINA H. 
Clasificación:
1.0

Took way to long to get service The uhaul kept Dying

Ashley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY L. 
Clasificación:
2.0

While the service Uhaul offers is necessary and affordable, the human interaction is lacking. How excited I was that there was a 24/7 option that I could do most everything myself. When I hit a snag on returning and could not find the lock box to return the key. I had to go inside and was less than impressed with the gal I asked about what to do with the key. I don't appreciate being talked to like I was child that disobeyed instructions. Apparently I cannot use the online 24/7 return process when the store is open and was scolded for it. Having to walk back out to the truck get in and move it to the right spot and leave the key in....all contrary to what I understood on your website. I won't be using Uhaul again.

Teri F. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
4.0

Have adequate staffing at service desk.

Jaime B. 
Clasificación:
3.0

The truck was in terrible condition and extremely difficult to drive - just old and beat up. The customer service however was terrific. Friendly and efficient. The whole process was very easy to do and so the renting was a good experience.

Ted and S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amy K. 
Clasificación:
2.0

I did my reservation online and that was useless because I had to go in and do everything over again. The day before, I had a reservation and was told it wasn't in their system. I called corporate and they rescheduled it for me. (Initial rental at corner store outlet for van which wasn't there). I want to see if Uhaul gives me $50.00 for reservation guarantee that wasn't fulfilled.

DONNA G. 
Clasificación:
5.0

Truck was splatered with mud on the outsude but was clean in the cab and box.

Bradley R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUAN A. 
Clasificación:
4.0

One of the ladies in the office have some attitude and that's not fine

Sumaya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHANON B. 
Clasificación:
4.0

The only thing that would make it better would be refreshments and such or at least and area where customers can get something to drink on the premises.

RAY PHOUTHANA P.  |  First Impressions 
Clasificación:
5.0

Shannon was a very friendly lady. Matter of fact all of the employees deserves a raise!

Michele D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Zayne S.  |  First Impressions 
Clasificación:
1.0

Double charged me for a storage unit that they claimed was lost in their system so they gave me another one . Was supposedly refunded but never got a refund

CMone C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia C.  |  Overall Experience 
Clasificación:
4.0

Thanks !!

Juan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykeea W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

John P.  |  Overall Experience 
Clasificación:
1.0

Customer service is the poorest with racism with the manager who threats to kick people out. This is not my first experience with her.

MARGARET N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Hannah C.  |  First Impressions 
Clasificación:
2.0

Because I complained several times about mice’s eating through my stuff and nothing was done

marsha e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Courtney J.  |  Overall Experience 
Clasificación:
2.0

The storage was smaller than I anticipated and had holes in ceiling. I secured the storage unit on-line. I wasn't sure of how to access the area and the instructions listed were not clear enough for me. I would have asked someone at the counter, but there were always several people in line to be waited on so I talked to employees outside and they were very helpful. My problems were with the fact that there were no instructions on-line to help me access the compound.

Richard N.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Stasia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sadairah B.  |  First Impressions 
Clasificación:
5.0

The card entry/alarm box on the storage building kept having issues.

Jacqueline L.  |  First Impressions 
Clasificación:
2.0

storage unit ceiling is in bad shape and two light bulbs are out and there is no electrical outlet.

Herschel B. | Reservación
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