Customer Reviews for U-Haul Moving & Storage at Morse Road

8045 comentarios

2980 Morse Rd   Columbus, OH 43231
(& Westervl Rd-3c Hwy)

(614) 476-0093

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 476-0093

2980 Morse Rd
Columbus, OH 43231
(& Westervl Rd-3c Hwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Awesome service! Everything was super fast!!

GERY L. 
Clasificación:
5.0

get there info right on the computer. Had a call yesterday asking where the truck was. I told her it wasnt due back untill 9/19/2021. She kept insisting it was past due. Created a migraine and nervous wreck. We still had to go to Lancaster and unload. Other than that is was fine. We did not use the furniture pads that I rented. They were still in the bag. Gracias

patricia M. 
Clasificación:
3.0

They were jerks when I returned the U-Haul. I followed the return instructions on the app but they were mad I didn't bring the truck to their return line. I told her I filled the app instructions. All I wanted to do was give them the key and they were not very friendly. The guy grabbed they key and screamed off in another truck driving like an idiot I guess to bring mine up front.

Edward N. 
Clasificación:
3.0

Have the cashier stop being so sarcastic and more friendly

TINA H. 
Clasificación:
1.0

Took way to long to get service The uhaul kept Dying

Ashley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY L. 
Clasificación:
2.0

While the service Uhaul offers is necessary and affordable, the human interaction is lacking. How excited I was that there was a 24/7 option that I could do most everything myself. When I hit a snag on returning and could not find the lock box to return the key. I had to go inside and was less than impressed with the gal I asked about what to do with the key. I don't appreciate being talked to like I was child that disobeyed instructions. Apparently I cannot use the online 24/7 return process when the store is open and was scolded for it. Having to walk back out to the truck get in and move it to the right spot and leave the key in....all contrary to what I understood on your website. I won't be using Uhaul again.

Teri F. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
4.0

Have adequate staffing at service desk.

Jaime B. 
Clasificación:
3.0

The truck was in terrible condition and extremely difficult to drive - just old and beat up. The customer service however was terrific. Friendly and efficient. The whole process was very easy to do and so the renting was a good experience.

Ted and S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amy K. 
Clasificación:
2.0

I did my reservation online and that was useless because I had to go in and do everything over again. The day before, I had a reservation and was told it wasn't in their system. I called corporate and they rescheduled it for me. (Initial rental at corner store outlet for van which wasn't there). I want to see if Uhaul gives me $50.00 for reservation guarantee that wasn't fulfilled.

DONNA G. 
Clasificación:
5.0

Truck was splatered with mud on the outsude but was clean in the cab and box.

Bradley R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUAN A. 
Clasificación:
4.0

One of the ladies in the office have some attitude and that's not fine

Sumaya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHANON B. 
Clasificación:
3.0

Surprise $20 fee for returning the equipment overnight? I'm sorry I returned the dolly early so you could rent it out twice within 24 hours. Don't worry, won't rent from you again. After everything else you've messed up in the last month, like double charging for hitch installation then refusing to refund the charge for the work you didnt do while I had to drive an hour out of my way to find a location that would do the work they were paid to do. Already disputed the charge with my credit card, but soooooo done working with u-haul. Incompetent and dishonest, that's what I'll be advising people when it comes to u-haul.

JONATHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA P. 
Clasificación:
4.0

On Saturday mornings, two people at the counter just isn't enough. The women were great, just needed another one. I felt bad for the customer who just wanted to buy some packing stuff.

Jim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
4.0

nice location, people very helpful.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
1.0

Reservation was wrong

ELTON B. 
Clasificación:
2.0

The girl at the register couldnt explain herself properly and got upset when she created the confusion.

ABDIKADIR N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Duncan K. 
Clasificación:
5.0

Once again! Great service!

GAILEN B. 
Clasificación:
4.0

More staff to alleviate long lines. The workers were all very friendly though!

RANDALL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PENNY W. 
Clasificación:
5.0

Great service!!!

JERRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANDRA M. 
Clasificación:
5.0

Very quick & smooth drop off process. Thanks much for everything.

BRIAN GREGORY R. 
Clasificación:
2.0

The U-Haul trail had low tire pressure that I had to point out when picking up. Also, after picking up the trailer, I noticed the trailer door was not connected to the spring which did not allow the door to stay open, which was a major inconvenience!

GERALD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrye L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
4.0

The only thing that would make it better would be refreshments and such or at least and area where customers can get something to drink on the premises.

RAY PHOUTHANA P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Preston M. 
Clasificación:
3.0

Truck was old and battered, inside and out. No way to adjust side mitrors - safety issue.

DAVID M. 
Clasificación:
5.0

All of the personnel at the Morse Road location were very friendly and helpful and provided excellent service. I don't see how they could get any better.

JOHN D. 
Clasificación:
5.0

The lady and gentleman exceeded my expectations. They were very friendly and professional. I will return here if my son ever needs a uhaul in the future. Thanks for your services.

Chandra M. 
Clasificación:
4.0

Wait time was rough

REBECCA K. 
Clasificación:
5.0

Everything was fantastic good experience hopefully all the time till next time

BARAKAT S. 
Clasificación:
1.0

This location was terrible. I arrived 10 minutes after closing and the lights were still on. The staff could see me but decided to look the other way. The key drop off was very hard to find.

HERBERT C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mieshia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond H. 
Clasificación:
1.0

Staff where rude and not helpful

Kevin J. 
Clasificación:
1.0

We sent our truck back 3 hrs after return time and we were charged for a full day and automatically applied insurance and mileage. They amount agreed on was not what was really then out of our account. They will find all ways to rip you off. Stay away from this location. Uhaul on morse road. I repeat...stay away and thank me later.

EBENEZER Y. 
Clasificación:
5.0

Shannon was a very friendly lady. Matter of fact all of the employees deserves a raise!

Michele D.  |  First Impressions 
Clasificación:
5.0

The workers there really hustled! Seems like a customer or 2 can bog that down, but these gals kept right on. The cargo van was great. I'm always a little nervous to rent, because of the horror stories about breaking down, no brakes, etc. This time (and my one and only time before) was perfect. Check out (do you really need all of those pics?) was a little time consuming, but at least I could do it after hours. :-)

Amy Wolfe L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE D. 
Clasificación:
5.0

Your online check in didn't work. Had to call customer service which was a 45 minute wait to talk to someone.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trisha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL Y. 
Clasificación:
5.0

This Uhaul was right on time. I was very excited.

NEKEYA F. 
Clasificación:
5.0

Great service

Randolph D. 
Clasificación:
2.0

get help

JOSEPH J. 
Clasificación:
5.0

This location was easy to get to, very clean, people were helpful and efficient. Overall great experience.

Mary Victoria Z. 
Clasificación:
5.0

Excellent service by the whole team.

CONNIE K. 
Clasificación:
3.0

I did my check in on line and uploaded my drivers license and I still have to wait 30 minutes in line to get my truck.

KELVIN V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katherine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANYELLE B. 
Clasificación:
3.0

The U-Haul was clean. But the AC would stop working if you went above 50 miles an hour

aaron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
5.0

Great service!!!

JERRY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pete E. 
Clasificación:
1.0

Years ago I swore I would never use U-Haul again but stupidly I decided to try and it was a miserable experience from start to finish. Not to mention this location appears to be gouging customers by charging exorbitant rates due to volume. I spoke to several people over the weekend and mentioned U-Haul and as soon as I did they all had bad experiences to share. You will never get another dime from me.

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea T. 
Clasificación:
5.0

Adam assisted me with an auto transporter, and I truly appreciated his professionalism. He did an outstanding job with connect and disconnect of the unit!

NEWELL M. 
Clasificación:
5.0

The gentleman that helped us was great and very helpful.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BART W. 
Clasificación:
5.0

Nothing, great job!

TERRENCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAANKA ALI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
1.0

The worst of experience of my life from start to finish but you guys don't care

cory L. 
Clasificación:
5.0

I use this location every time I rent, I haven't been disappointed to date.

ROBIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
4.0

I returned the truck after hours, so no interaction with the staff. I was a little confused about where exactly to leave the truck, so I just picked a spot and left it there hoping it would be ok. There was a sign instructing me where to drop the key, so that was very helpful.

Philip S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

All the lot guys were very helpful! My truck had a bad fuse and they found it and replaced it so all the lights would work on the car hauler trailer! Adam,Jason,Christopher and the black gentleman who was the guy that fixed my truck fuse problem that I can't remember his name! Every one there are the friendliest and most helpful employees! Cudos to this facility!

MARIO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Davontae B. 
Clasificación:
5.0

Great service!!!

JERRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDIKANI A. 
Clasificación:
5.0

Incredible service, keep up the great work!!!

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JINGTONG Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nana Yaw O. 
Clasificación:
3.0

El cliente no dejó un comentario.

KAREN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHY M. 
Clasificación:
5.0

U-Haul remains constant and my service center is top notch; very user friendly. Even if you're a dummy!ðŸ‚

HANNAH H. 
Clasificación:
1.0

At u haul on 4900 Sinclair Rd, Columbus, OH 43229 My reservation was given away to a different person with a same name, they gave them a wrong type of trailer, and the type I needed was not available. Had to visit the Morse Rd location. Pulling in nearly got clipped by an employee moving trailers around with another vehicle. After finishing paperwork I had to wait 20+ minutes for an employee to come out to hook up a trailer. While hooking up the trailer the employee did a good job, but his complaints about other customers were very unprofessional.

PAVEL R. 
Clasificación:
3.0

This isn't a comment to this location, but the whole mobile pickup experience is horrendous. Directions were unclear, load times were slow, I felt lost the whole time… in the end I had to give up on the mobile portion and go in to talk to an employee to get me set up, which took a fraction of the time I already spent on the mobile checkout. I will be recommending to any friends to avoid using the mobile pickup

Weston M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shontez R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAH'MONT C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harishankar S. 
Clasificación:
3.0

when I tried returning after hours the mobile all would not accept my photo of the odometer so I was charged the $20 return fee. I had to spend 30 minutes on hold to get to an agent to rectify and all the could do was send email to the manager at the location.. This location always keeps their phones transferred to the national call center with extremely long hold times. It would be much more convenient to be able to reach the location directly.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Zayne S.  |  First Impressions 
Clasificación:
1.0

Double charged me for a storage unit that they claimed was lost in their system so they gave me another one . Was supposedly refunded but never got a refund

CMone C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia C.  |  Overall Experience 
Clasificación:
4.0

Thanks !!

Juan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mykeea W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

John P.  |  Overall Experience 
Clasificación:
1.0

Customer service is the poorest with racism with the manager who threats to kick people out. This is not my first experience with her.

MARGARET N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Hannah C.  |  First Impressions 
Clasificación:
2.0

Because I complained several times about mice’s eating through my stuff and nothing was done

marsha e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Courtney J.  |  Overall Experience 
Clasificación:
2.0

The storage was smaller than I anticipated and had holes in ceiling. I secured the storage unit on-line. I wasn't sure of how to access the area and the instructions listed were not clear enough for me. I would have asked someone at the counter, but there were always several people in line to be waited on so I talked to employees outside and they were very helpful. My problems were with the fact that there were no instructions on-line to help me access the compound.

Richard N.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Stasia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sadairah B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

April C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LAQUITA W.  |  Overall Experience 
Clasificación:
5.0

The card entry/alarm box on the storage building kept having issues.

Jacqueline L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle S.  |  Overall Experience 
Clasificación:
1.0

The worst cashier ever!!! Extremely rude. Needs to be retrained, or remove.

PAUL J.  |  First Impressions 
Clasificación:
4.0

The new clerk was very friendly and patient. She was still getting used to workings of the computer. My only complaint was that I did not have a storage assignment when I came in. I talked with Chris the day before on the phone and thought that it would be already taken care of.

Kirk kathrine F.  |  First Impressions 
Clasificación:
5.0

Nicole and Shannon were great to work with!

Stephanie C.  |  First Impressions 
Clasificación:
5.0

Staffing was good for me in and out and also storage unit was accessible

Naomi C.  |  First Impressions 
Clasificación:
1.0

I wasn't greeted with any kind of customer service. It took about five minutes standing at the counter, until someone actually acknowledge that I was standing at the counter.

Joshalin O.  |  First Impressions 
Clasificación:
2.0

storage unit ceiling is in bad shape and two light bulbs are out and there is no electrical outlet.

Herschel B. | Reservación
No se han enviado comentarios para esta ubicación.

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