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Abdul SankohCustomer Reviews for U-Haul Moving & Storage at Morse Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
my only point was the bad mood and unwillingness of the girl who served me
Josias Carano do NascimentoYour crew was so professional, their nothing to change. Thank you for your help.
James CarmonIt should be easier to rent a truck online. That is where I started but I had to end up going to the store which was a quick and easy experience.
Stephanie WilsonI checked in beforehand and that made my visit at the location pretty quick. The trailer was clean and was exactly what I needed. I was able to return it early and everyone at the location was very helpful. Thank you... I would not hesitate to do it again!
JEFF RUTTERNothing at all....exceptional service 😑
Samuel SandyInform customers of drop off procedure when renting.
Brian Krieg#1 ŵooooo
Jay MeyerThis is the best location
Edson Fils AimeI would go back to this one
ALICIA GOFF | Overall ExperienceThe app is terrible and did not work at all. Fortunately, the people working were friendly and helpful and made it a decent and easy experience.
Matthew HysellThe staff was great, very knowledgeable and friendly.
Louis PelusoBad experience with manger on duty during the return of equipment that I have never ever experienced ever before with renting equipment, She definitely needed an attitude adjustment.
CLARENCE TYLERi am good at this time with the service, No complant,
CLARENCE TYLERI've been using this location as the place for me to rent motorcycle trailers, which is part of my business, passion etc. Each and every time team members have been great. I have recommended using this location on my Facebook accounts, which I am a member of several motorcycle groups for us older folks here in Columbus, OH, and have written articles about the pros and cons of different trailers for towing small or larger bikes. So YES, I have recommended this location several times. Each team member needs to realize that they impact others in a positive way. All appreciated.
Graham LoweAdd a cell phone repeater to improve reception in your metal building so people using your app at the register have good reception.
Zachary Van TasselThere was some confusion when I got the truck. After finishing my reservation the lady instructed us to wait and someone will pull our truck up. They did pull the truck but it was blocked from our view and no one came and let us know it was there for us, so we waited 10 mins longer than needed when you’re crew was well prepared. Also, they mopped the truck bed and it was WET and the first piece of furniture we moved into the truck I slipped and bruised the back of my leg. Please do not give people wet truck beds knowing they are going in and out of them. Last - I did not pay for a dolly or pads, but those pieces were in the truck. Really annoying bc the dolly killed some of my truck space but I didn’t want to unhook it because I figured I’d get charged.
Corey PiltzPut in BOLD LETTERS that customers need a phone number of a friend/relative (that will answer their phones at 7am on a Saturday) to put on file on our U Haul account.
Maureen WhiteSame as me
Fardowsa MohamedI need 24 hour access my work schedule changes all the time
Bernard Smith | First ImpressionsWe had very good service
Terry WarrenThe only problem is they charged me twice. I need that corrected please.
Gina CarterThe two assistants that worked with me were excellent!! Professional, friendly, knowledgeable and very willing to help. I will go to that location for all my moving & storage needs.
Dawn SmithGood staffing
ALHAJI SANKOHFirst I went to U-Haul Moving & Storage 1314 E 5th Ave, Columbus, OH 43219 and was not satisfied. The installation was not what I expected. I needed a 7 blade connection. He did not connect the power wire (black or red) to the power blade on the 7 blade connector as I requested several times. He insisted that the socket was connected properly. I had to pay him $70 I didn’t think it was still working correctly. I took the tow vehicle to U-Haul on Morse Road who charged me another $138 to fix it. The Morse road U-Haul did a good job and fix the problem expeditiously. Although I was completely satisfied with their work, I’m still out $70 from my previous experience.
joseph portellVery professional
ABDOULAYE CAMARAgreat experience
Sharon SmithThe supervisor is very rude. They double charged me for my rental and told me it was the banks fault.
Dale WilliamsThe guy that took the truck was rushing me because he needed to get the truck right back out. So with that being said he was not about to clean the truck. With Covid and everything going around I would expect every truck to be cleaned before going back out. He looked in the back, checked the gas and the truck went right back out. No I would not recommend this location and after seeing that I’m sure the Trotwood location didn’t clean it either!!
Shara WilliamsI just truly felt like the time for me to store something as a senior citizen $94 is too much a month for a senior citizen to have to pay for a storage unit for anything you ought to have a senior citizens discount rate I think that's just ridiculous and crazy upset to how much it costs period it's too expensive I will personally never use you all again unless I absolutely have to if I have no other way to do anything they're not the only way
Tanya Burroughs | Overall ExperienceNeed Customer service skills
ABDIKADIR DAHIRJust keep doing what you doing. It works for me. 👍🏽
CLARENCE TYLERToo expensive
suleiman aliThe installation took longer than expected but the team at U-Haul kept me updated. A bit better waiting area would be appreciated given installations take multiple hours.
Michael CrawfordWarn people about your bullshit charges ahead of dry fucking them like a cunt
Matthew PinkertonExcellent fine tuned staff at the counter. App is easy to navigate. Well run operation top to bottom.
JEFFREY STREETERnothing.great job
Keith KernI was charged twice and returned rental before 24 hours
charles winlandIt’s very Good company
WILGLADYSON JEAN-BAPTISTELights never worked at all. Half the time the security box was down and couldn't get into my storage so I moved to Public storage paying $151 A month for A 10x20 instead or the $178 A month I was being charged for A 10x10 At Uhaul. Tried to rent a truck to move had a reservation for Aweek then come in to be told I was refused with no reason good thing I owned A pickup to move my stuff would not recommend again
MARK SMETANKO | Overall ExperienceThey hit me with a complete BS fuel surcharge. I stopped right down the road and gassed back up to the quarter tank line. This charge was not discussed with me whatsoever before I agreed to payment and had I been told I would not have left until this was resolved.
Robert PicklesimerSo easy. Thanks!
Annina PariniI placed a call to customer service about returning the truck back to columbus where i picked it up and they assured me that it would not add any fees or change price of anything i had paid. But upon return it showed on receipt that my $100 deposit will not be returned EVEN THOUGH I had called and confirmed that i will still get that back and not charged extra. So with that being said i will not be a return customer to uhual with the way that was handled and taken.
STEFANIE ReedThe best company I ever used in my life was this company On Morse Rd in Columbus, Ohio
Victoria IrohaI had to ask for the pads that I had rented. I wish the trucks had cruise control.
John RandolphThe truck that I drove felt like the steering alignment was off. I had to drive in the rain on the freeway so I wasn't pleased when I had to be extra cautious because I spent money.
Victoria WillimsOver charged, so need to improve in charging. Need to improve in customer services.
Praja KatelMake sure check the vehicle properly before give to customers. Yesterday my check engine light was on. Thank you.
Alhassan MansarayDrop was fast and easy
Brittany PrattHaving an unsecured website where a clients personal information is uploaded to as a stipulation to rent, is a BIG red flag to anyone renting from U-Haul.
John GitreGas tank was at a quarter of a tank made it difficult to fill it tona quarter of a tank. I'd recommend top off the tank before letting customers leave the lot with the truck. Other than that it was excellent service
Sabrina SwensonThis location is awesome. The ladies at the counter always have a smile on their faces and are helpful. The only thing I didn’t like and have never liked about this location is the people checking the trucks back in when we bring the truck back. They are always very rude and short. I didn’t make them work their lol
Jonathan ChambersMy first initial visit was amazing the lady I spoke to was so nice and funny we laughed and I felt great spending my money and find. Although when I came back to drop the truck off there was a make worker who had a bit of an attitude.. didn’t really understand or respect that. Maybe if someone’s having a bad day shouldn’t have FaceTime with customers.
Ladaya Brantleyfast and excellent service. Appreciate the outstanding service.
Tony SalibaThe lady that help me had no personality. She seemed as though I was bothering her and she didn't want to be at work. Then she didn't explain self chec in to me which made things complicated with my return.
TAWANDA BakerThe wipers and our truck was malfunctioning they didn't wipe well one was flopping over the side of the windshield along with the wiper blades were horrible made a 16-hour trip difficult.
James LoveAlways great service and reliable vehicles.
Raymond BouchardOnly thing my card would not work I had to come in to the office? Other than that everything was great?
LAQUAN JAMES | Overall ExperienceVery helpful and nice people there, would highly recommend
DEBRA RETHERFORD | Overall ExperienceI suggest a better solution for when customers lose keys and try to replace lock effectively .
THOMAS JACKSON | Overall ExperienceThe building was hot no a/c
Kristin Waddell | Online Move InGeneral Manager Shannon Gonzales was fantastic to work with. She made all arrangements at move in and move out. She was very friendly, efficient, and made the transition from out of state move to the storage unit simple and painless. The facility is well run and well staffed. Our experience throughout the entire process was always pleasant.
MICHAEL BARTSCH | Overall ExperienceWe weren’t able to make it in before the office closed. So they left our lock in the unit. Very much appreciated
Greg Pennypacker | Overall ExperienceThe Gm an STAFF where great
ALBERT MUNNERLYN | First ImpressionsYoung man and young woman who helped me secure a second unit were really nice and helpful. Added 2nd unit to my first one for my convenience. Also woman checking the units outside was very helpful. You manage a really good place and your employees are very good at what they do.
Robert Sewell | Online Move InOther then A reservation manager reserving supposedly my 10 x 10 they never reserve that I had to stay in there and go through the whole process all over again and then my chart they didn’t have which was the 17 that I originally wanted I had to take a 26 inch because they have nothing smaller than that
kristen marcum | First ImpressionsToo expensive. Outrageous dumpster fee. Mouse poop on everything. Habit of calling emergency contacts for things that are not an emergency (rent a few days late). Inflexibility with changing due dates. Will adamantly recommend against using if ever asked, or maybe even if not asked. Most but not all employees I interacted with had incredibly bad attitudes. Would take all my worldly possessions to the dump before I would ever use again.
Michael Bailey | Overall ExperienceThank you for keeping mine things safe.Wonderful job keep up the good work
Jack Ladson | Overall ExperienceThe staff but one person showed interest in helping me I had just drive from Akron 2hours away with a trailer in my car on the back! Which I was nervous but glad I made it! The employees was on there phone’s standing around talking amongst themselves when I finally found my unit I couldn’t get the zip tie off and it’s just me and my grandkids so the whole experience wasn’t pleasant and this is my first impression of how ima be treated in Columbus! Just a disclosure I will be forward this!
CARLOTTA RICHARDSON | First ImpressionsWe dropped off one trailer & stored our contents into a storage unit we rented there. We rented the storage unit online after we rented the trailer to move our items. Everyone was pleasant & helpful.
MARVIN LOWMAN | First ImpressionsIt would be nice to have the ability to sell your items in a designated area on cite, if you decide you don’t want the items anymore that are in storage.
VALERIE HALL | First ImpressionsFriendly staff . Excellent customer service.
Jennifer Silva Puente | Overall ExperienceThank you for your service.
Frank Stump | Overall ExperienceThank you for the good job
abdullahi barqash | First ImpressionsDid not like the constant increasing of the rental amount .
Dawn Todd | Overall ExperienceStorage door was nor lined up correctly could not put lock on properly. Also very difficult to remove. Asked for it to be fixed several times. Needless to say it was never fixed
Amber Williams | Overall ExperienceI love using the fact that it was more than enough space for me and my family to use thanks. Mrs. T. Yaminallah.
TOPEAKA YAMINALLAH | Overall ExperienceMy experience was pretty good I had maybe one encounter with a lady that's kind of rude but other than that all the other staff were pretty nice
Marcia Coleman | Overall ExperienceExcellent
Chester DuBose | First ImpressionsVery nice staff
Cheryl Ezell | First ImpressionsLIARS, COMPLETELY DISHONEST. TERRIBLE COMMUNICATION. THEY DO NOT HONOR RECORDED PLEDGES. HAD UNIT SINCE 2005, WOULD NOT WORK OUT PAYMENT ARRANGEMENT FOR CUSTOMER WHO HAD BEEN WITH THEM FOR OVER A DECADE.NO CUSTOMER LOYALTY. TAKE YOUR BUSINESS ELSEWHERE.
CHANTAY FLOWERS | Overall ExperienceHad my storage for 5 years!! It was great!! I would highly recommend this facility!!
SUSAN CLEMENTS | Overall ExperienceThe storage space smaller that it was explained online I managed to get all my stuff from a studio apartment in there but it barely fit. Online said one bedroom but I don’t see how. Otherwise the experience was great!
Christopher Schluckebier | Online Move InI was charged for the lock 🔒 but they took it from me. I don’t the reason they did that.
Charles Osei-Tutu | Overall ExperienceThe light in u it did not work,
BRITTANY GREEN | Overall ExperienceI don't know what happened with this company but the company itself sucked
Jeremy Cisman | First ImpressionsWhen I lived in TN, Uhaul employees were great, did not give a hard time everything was yes, I come here to OH and the employees sound and look miserable to even work here. Everything was I don’t know, No, you have to talk to management when she’s here. It was a terrible experience. I will not recommend this location. Either one or two employees with long lines. I wanted yo be in and out. The only good thing is the online access so you don’t have to deal with them.
TAMMI Cameron | Overall ExperienceI enjoyed the customer service
April Bryant | First ImpressionsI found it very difficult to maneuver thru the online portal. There were too many occasions where I was not able to log into my account as it was not found. Calling into the office, I was often placed on hold for an extended time. Trying to move out was a nightmare as my account was not found and I couldn't do it on line. I had to call in, placed on hold and hung up. Called four times and was handled through the call center. My husband went to facility to talk to them and was told I was charged because I was renting a lock. Even if that were true, which it is not, I was charged 174.85 for my own lock that I brought back from NM. I DO SEE, IN RETROSPECT WHERE IT APPEARS THEY TRIED TO TAKE THE STICKER FROM THE PREVIOUS STORAGE OFF. THIS IS HOW I IDENTIFIED MY UNIT BY THE WAY. I WOULD NEVER USE THEIR STORAGE FACILITIES AGAIN.
Shanell Banks | Overall ExperienceJill was great! She was very curious & helpful & had a smile both times. We had to reserve twice with moving our daughter in & out of her new place.
STEPHANIE BARNETT | Overall ExperienceI had to go to New York on an emergency on Friday and my sister dropped off my furniture. I was not aware of where the storage room was stationed. I was charged for a dolly i never received in my truck. I want my refund. I will be back in Columbus on Sunday and will stop by the Uhaul building
QUANATA GRIFFITH | First ImpressionsMy experience with uhaul has been as negative as any bmv or utility company I have ever dealt with. MANY MANY hours on hold to fix mistakes made by uhaul. After many hours of calls and an e-mail confirmation of a storage unit reserved, somehow it was lost with no sign of it ever being made. Left me with a smaller unit at an inconvenient location. Horrible customer experience.
PATRICK MCCARTHY | First ImpressionsAdam Strahm was phenomenal! He gave every customer in line the same attention and kindness. He went above and beyond to help me during my check in process. Way to go!
BRENDAN CLINE | First ImpressionsI will be contacting the Corporate Office in regards to my official complaint. I will also be thinking about filing an official police report i reference to one of the employees.
Bianca Walker | First ImpressionsIt was convenient and easy to order a truck and storage.
CARMEN MCCULLICK | First ImpressionsOutstanding customer service. Thoughtful, helpful, and friendly staff. Highly recommended!
Ann Christy | Overall ExperienceBest U-Haul in Columbus
Marquan Napper | First ImpressionsAt first it was nice and convenient since it was right down the street. But after awhile they kept bumping up the monthly price which wasn’t cool at all to me. Never again will I use uhaul for any storage needs.
ALFRED PANNELL | Overall ExperienceEvery body was great, a few things has changed from when I worked with U-haul
JAYLENE SIMONS | First ImpressionsI will use your facility again if needed. There were times I needed help with putting boxes in the car I was helped with no hesitation. Please continue to give excellent service to all your customers. Thank you
annetta smith | Overall ExperienceThe lady who gave me my money and papers to leave she had an attitude with me
steward myafonazah | First ImpressionsI bought the wrong size storage and the staff helped me. The young lady was friendly and helpful.
Tiffany Mcfadden | First ImpressionsStaff is amazing
CHRISTOPHER AGAN | Online Move InYou guys were very helpful
Julie Smith | Overall Experiencethe women that worked there had NASTY ATTITUDES, and i didnt appreciate that. i drove 15 hours and had to go to three uhaul places because i was misdirected. when i got there i was frustrated and tired and the lady got an attitude with me and was rude beyond belief and kept rolling her eyes. i have never experienced this EVER. i will not refer nobody to this location because these racist white ladies did not represent uhaul the right way and i cant wait to move to get my things out the storage id rather go to the parsons location.
RUDY BRIDGES | First ImpressionsThe facilities were in great condition, HOWEVER, I made a reservation a week in advance for a truck and storage unit for my mothers belongings, however when I got there and provided a reservation number the clerk told me she didn’t show that and not sure why and how someone scheduled that unit because she can’t find it! My mother has medical issues and this situation put me and her in a bad position. The clerk found a smaller unit (saying it was their only unit left) which put us in a different position as we couldn’t store ALL of mom’s belongings! I didn’t have options as the movers were on the way so I had to accept and unfortunately, mom lost a couple of items because of this UHAUL SNAFU! I’m extremely disappointed and have lost money on items mom had to give away
Jeffrey Jackson | First ImpressionsMy only complaint is the storage building and the storage area smelled terrible, like burnt tires or something. I'm hoping the smell doesn't transfer to my belongings in the storage area.
Jane Tucker | First ImpressionsThe facility was clean and the staffs was friendly
Abdikarin Mohamed | First ImpressionsThe only thing that would make it better would be refreshments and such or at least and area where customers can get something to drink on the premises.
RAY PHOUTHANA PHETSADAKONE | First ImpressionsShannon was a very friendly lady. Matter of fact all of the employees deserves a raise!
Michele Doolittle | First ImpressionsDouble charged me for a storage unit that they claimed was lost in their system so they gave me another one . Was supposedly refunded but never got a refund
CMone Crutchfield | Overall ExperienceThanks !!
Juan Briceno Escajadillo | Overall ExperienceCustomer service is the poorest with racism with the manager who threats to kick people out. This is not my first experience with her.
MARGARET NJENGA | Overall ExperienceBecause I complained several times about mice’s eating through my stuff and nothing was done
marsha edwards | Overall ExperienceThe storage was smaller than I anticipated and had holes in ceiling. I secured the storage unit on-line. I wasn’t sure of how to access the area and the instructions listed were not clear enough for me. I would have asked someone at the counter, but there were always several people in line to be waited on so I talked to employees outside and they were very helpful. My problems were with the fact that there were no instructions on-line to help me access the compound.
Richard Nelson | Online Move InThe card entry/alarm box on the storage building kept having issues.
Jacqueline Levakis | First ImpressionsThe worst cashier ever!!! Extremely rude. Needs to be retrained, or remove.
PAUL JOINER | First ImpressionsThe new clerk was very friendly and patient. She was still getting used to workings of the computer. My only complaint was that I did not have a storage assignment when I came in. I talked with Chris the day before on the phone and thought that it would be already taken care of.
Kirk kathrine Friedberg | First ImpressionsNicole and Shannon were great to work with!
Stephanie Cahill | First ImpressionsStaff was very helpful and I appreciate their kind and professional support. If I weren’t moving to Arizona, I would definitely keep my storage unit.
Cheri Mikol | Overall ExperienceI asked for a size that was larger and ended up getting a smaller size.. will probably move after the free month to another storage facility
Sonja Emziah | First ImpressionsI found an excessive amount of damage caused by mice eating off the corners of too many items to list. I was there for almost 2 years. Two weeks late on rent no mercy for the corona crisis.
brenda fuller | Overall ExperienceStaffing was good for me in and out and also storage unit was accessible
Naomi Carr | First ImpressionsPolite and helpful staff, especially given what’s happening in the world right now. Great experience.
Letisha Phillips | First ImpressionsTerrible! when moving state to state it was a nightmare from beginning to end! I was unable to get my car on the trailer hooked up to Uhaul took 2 weeks reimbursement! Was locked out storage unit!!
Ada Rogers | Overall ExperienceWhy is it showing I moved out on 1/15/20 when I moved out last week 1/9/20? Is that how you get to keep extra money by not telling the truth on checkout?
Roberta Thomas | Overall ExperienceGreat organization and a great Team who explain everything to me when I dropped a 15 ft moving van.
Edward Koch | First ImpressionsWent to move out ceil had suck in and some of my things waa damage. in one if my tote was a rat don't know how it got in my tote waiting on insurance to settle in the loss of some of my things.
Yvonne Westerfield | Overall ExperienceVery attentive, knowledgeable staff. Highly recommend
lori fox | Overall ExperienceGood
Som Mishra | First ImpressionsWas told my reservation was for a different location despite my email confirmation saying otherwise. I was quoted 79 online, the board in the store said 69, but I was charged 99!!!!
Brittaney Treadway | Overall ExperienceVery bad experience. First ruck picked up had to return, faulty transmission, filthy. 2nd truck dead battery, had to jump every time to start. Was on tight schedule, wasted hours. No more Uhauls! BAD!
lori fox | First ImpressionsHandled our needs.
Nancy Kura | First ImpressionsKaren Clayton and her staff are very professional and friendly - absolutely the best! The facility is clean, easily accessible, and easy to maneuver in when moving items.
mark ziccarelli | First ImpressionsI wasn’t greeted with any kind of customer service. It took about five minutes standing at the counter, until someone actually acknowledge that I was standing at the counter.
Joshalin O'Neal | First ImpressionsThe customer service was outstanding my stuff was very secure with the locked gate with a card and never had a problem while I was there I would recommend this storage place to anybody I really apprec
Kenneth Kemmerling | Overall ExperienceThe staff were amazing. Storage units need some repair
Denise Parrish | Overall ExperienceMy storage was broken into, and so was multiple other storage units. It seems like a inside job. 1 time I arrived to the front gate of the storage facility, and there were people who didn’t have code.
Albert Santa | Overall ExperienceI was impressed with the manager Karen, who was always so prompt to return my calls and emails and went above and beyond in Customer service. I would use this location again!
Angela Lynne Delgado | Overall ExperienceI dont like the fact that I paid my storage and rent was good till January 21st 2019 and I moved my stuff out of storage on December 27th and was told I was out the cost of the unit. Why not prorate?
Deanna Dague | Overall ExperienceWe had mice in our storage unit that caused us to have to throw out some items and pay for additional cleaning in others. For paying as much as we did in rent, I had hoped for better.
Heather Chapman | Overall ExperienceThe agents were not customer service friendly I booked a pick up with no unit available..sent to another and still no unit available and still no call back to explain why. I drove 400 miles horrible
Watesa Ware | ReservationThe staff was very helpful, understanding and nice. My storage unit was clean and easily accessible. I would recommend this location; I feel quite secure with my belongs stored there.
CARVER EALY | ReservationNo
Jocelyn wilson | Overall ExperienceI've always used U-Haul for my moving and storage needs. I appreciate the top-notch service!
Patricia Lemmons | Overall Experiencestorage unit ceiling is in bad shape and two light bulbs are out and there is no electrical outlet.
Herschel Balkin | ReservationGreat communication.
Bridget Marcek | Overall ExperienceGreat service at this location. 5th Ave-not so much
James Brotherton | Overall ExperienceHelpful staff.
Tony Morganti | Overall ExperienceThis experience was horrible. The fork lift broke the day I was supposed to move in, and I was on the phone for over 2 hours trying to manage this issue. The staff were unhelpful and dismissive.
Jessica Smith | Overall ExperienceOn
glenda france | Overall ExperienceWe did not like that it cost extra to have 24 hour access to our unit. Even though I went in and closed my account, I was still sent an invoice and had to call to make sure it was taken care of.
Melinda Dearth | Overall ExperienceCould have used a bit more help then what they gave when I lost my keys to my lock they just said I had to set up an appointment to have them take off the lock or call a lock Smith ...
sarah lacey | Overall ExperienceWait in line was way too long however I realize it was a busy time. Once I got to the counter everything was handled smoothly and professionally.
Tony Morganti | ReservationHorrible. Fraudulent. Lost my furniture. I called the police. I never want to do business with U-Haul again.
sharon helzer | Overall ExperienceI was able to get what I needed. The desk was well staffed.
Nadine O'Halla | ReservationRip off facility.
RENOR JONES | Overall Experiencenice place
Christina Hines | Overall ExperienceIt is really difficult to get ahold of someone over the phone of a call back. The lines in the office are always long and there’s always a long wait.
Maura Nee | Overall ExperienceGood speed, Quality and Customer service
Moe Oyemade | Overall Experience