El cliente no dejó un comentario.
Susan R.Customer Reviews for U-Haul Moving & Storage at Moon Lake
(E Of Little Rd)
Services at this Location:
Contáctanos
10601 State Rd 52Hudson, FL 34669
(E Of Little Rd)
Services at this Location:
Horario
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
- Overall Rating:
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
- Clasificación:
- 5.0
Excellent customer service
craig S.- Clasificación:
- 3.0
El cliente no dejó un comentario.
DONALD G.- Clasificación:
- 5.0
Lillian was absolutely great with helping get me set up with a I needed for my rental. She was extremely busy, was able to multitasking and handle multiple things at once. She should definitely be recognized for her excellent work.
Jeffery H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Richard H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Craig W S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Bruce B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Sean C.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Peter M.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Allen P.- Clasificación:
- 5.0
Gracias
Robert B.- Clasificación:
- 5.0
Low tire pressure lights and 0 percent oil life left send uhaul truck I rented in a week with issues
Clarence K.- Clasificación:
- 5.0
Jazmine was a pleasure, very friendly and helpful.
Kathy C. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Bill P.- Clasificación:
- 5.0
offer some snacks while I wait 😄.. maybe a nice ice cearm or ice cold water would be great.
John M.- Clasificación:
- 5.0
My only complaint is that the door is extremely hard to get open. I can't do it and my 6'2 320 lb husband has difficulty
heidi t. | Online Move In- Clasificación:
- 5.0
Perhaps a little more consciousness that we are in the middle of a pandemic masks would be a good idea. I didn't care I am already vaccinated.
Michael B.- Clasificación:
- 5.0
Make sure all the brake lights work
William O.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jay-Hoody A.- Clasificación:
- 5.0
The manager at the drop off location was extremely helpful, professional, and efficient. She made the drop off process seamless and quick. We will definitely use this location for all of our future moving needs.
Michele H.- Clasificación:
- 4.0
El cliente no dejó un comentario.
JAMES M.- Clasificación:
- 4.0
I had difficulty closing the latch to line up the holes to insert my lock. Nearly every time I had to fetch one of the girls to come down and do it for me. They sprayed and often just let the first hole line up and locked it. It was ALways tricky!
JoAnn W. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Connie F. | First Impressions- Clasificación:
- 5.0
The ladies at the desk where friendly, helpful, and wonderful. Both at pick-up and return! A smile, words of encouragement, and kind attitude always makes a move easier.
Brian B.- Clasificación:
- 5.0
Very easy transaction. Very professional.
Cynthia P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Laverna O. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
christopher B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Daniel D. | Overall Experience- Clasificación:
- 5.0
Excellent service and knowledge of the product
Joel P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
tavares h. | Overall Experience- Clasificación:
- 5.0
The customer service at this location is excellent. I have never had any problems renting from them.
JAMES J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
xavier W.- Clasificación:
- 2.0
This was my first time using uhaul and it was my last. The process to rent a truck is so involved and time consuming. Was informed by phone after reserving the vehicle of choice at a specific location that my vehicle choice was not available and I had to go an extra 30 minutes further for my destinations to pick up a bigger truck that I didn't need but was only one available and then had to pay almost $100 for my rental. The process to pick up the truck was time consuming as was returning the truck. I spent over 3 hours just dealing with representatives.
Ardiana A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Tiernan C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Stephanie A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ROBERT K.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Kazmier G.- Clasificación:
- 5.0
El cliente no dejó un comentario.
robert S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Cristie L.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Michael B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jack A.- Clasificación:
- 3.0
El cliente no dejó un comentario.
David H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Susan B. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
michelle E.- Clasificación:
- 5.0
El cliente no dejó un comentario.
DONNA M.- Clasificación:
- 5.0
Nada
Janet J.- Clasificación:
- 5.0
Every thing was perfect. No suggestions
JOHN D.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Sanja R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Christina F. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
hellen C.- Clasificación:
- 5.0
I had to go to a lot of extra trouble to drop the truck off at this site. My storage was at a different location where i assume my drop off would be and I didnt learn otherwise until the checkout. Also, the restroom was out of order.
Teresa M.- Clasificación:
- 5.0
Lucy was a joy to work with. When I spoke with her on the phone setting up my rental, her assistance was a great help to me. Because of her attention to detail, I was able to select the right truck for my moving needs. When I arrived, she was working with other customers, but took a moment to greet me and I was very comfortable waiting and watching her take care of their rental needs. I knew I was in good hands, as she was very precise with her explanations. She went over all of the procedures and made a thorough inspection of the vehicle with me. I drove off to my move with a smile on my face. Upon completion of my move, I returned the truck and was again treated to her friendly greeting. She quickly performed an inspection and assured me that everything was in order. She told me that I would receive an email with the total charges and was so attentive that she even double-checked my email address! What a wonderful employee you have! She is a credit to the U Haul brand, and the reason I will reccomend this location to friends and family, and continue to use this location for my rental needs.
Henry M.- Clasificación:
- 5.0
Friendly, efficient and clean facility
Ira B. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
John H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
William B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Alexis M.- Clasificación:
- 4.0
Call Center needs to be retrained... I booked a reservation for a cargo van and when I went to pick it up I was told I could not rent it because I did not have a major credit card although I had debit cards and cash! I was frantic and furious and vented on the young girls in the office! I have rented there several times and was never told this! Thankfully I spoke to a manager at another location who helped me resolve the issue temporarily by asking for a larger vehicle.
RO A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Sanja R.- Clasificación:
- 5.0
Me gustaron sus precios competitivos y su atención Gracias
Carlos M. | First Impressions- Clasificación:
- 4.0
So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.
michael d. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
William W.- Clasificación:
- 5.0
Everything was great!
Kathryn R.- Clasificación:
- 2.0
I had an appointment for 1:30 in the afternoon, when I get there at 1:30 there's a note on the door saying they won't be back until 2 o'clock. Then when I bring the trailer back still nobody in the office but when I called the number she came out. Very nice sales person just not very Available.
Donald D.- Clasificación:
- 5.0
As the person who did the moving was the one to return the truck I have no knowledge of the facilities, He offered no complaints
amy P.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Bryce R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Daniel D. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Glen H. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Steven G.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Goody T.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Carl T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Adam N.- Clasificación:
- 5.0
The young lady helping me, was very nice
Ashley L.- Clasificación:
- 5.0
The staff at this location is excellent. I cannot say the same for your web or phone service. You need to take your phone service seriously, it's terrible, I was on hold so long I gave up and drove to the location. It's not the first time. I rented a truck awhile back to move my mother and the phone service was horrible then too. You can only treat people like that so long before they use another service or another service emerges in the marketplace. You do many things well. Your equipment is good and generally well maintained.
Forrest B.- Clasificación:
- 5.0
Awesome customer service!
Eduardo V.- Clasificación:
- 5.0
reserved online, easy pick up all went very smooth
EARLE K.- Clasificación:
- 5.0
El cliente no dejó un comentario.
chris F.- Clasificación:
- 3.0
I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.
Karen V. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
ALEXANDRIA B. | Overall Experience- Clasificación:
- 5.0
The two young ladies were efficient and very nice. All good.
Tim B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Iris S.- Clasificación:
- 4.0
El cliente no dejó un comentario.
robert M.- Clasificación:
- 5.0
The store should double check and ensure all rental equipment reserved is placed in rental truck. I rented dolly that was not in my truck forcing me to drive back to Uhaul store.
WAYMON T.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Teresa L.- Clasificación:
- 2.0
Just not a pleasant experience at the store. Than when I returned the truck, I was overcharged. Had to call and request a refund. I was thorough enough to catch it. How many people don't catch it and get ripped off!
John S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Suzanne T.- Clasificación:
- 2.0
When I went to return the equipment they were on a two hour lunch. I had to contact customer service to do my return. And then the location over charged me, and never responded to my email request as to why they over charged me.
JAMES B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Teresa L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Juan D.- Clasificación:
- 2.0
The manager Lilly Coleman was incredibly rude. She spoke to me like I was stupid, didn't answer any of my questions about the protection plan, and then acted like I was inconveniencing her when I asked her to point out which truck was mine. Truck was covered in damage, link sent wouldn't let me upload all the photos. Inside was dirty, something had clearly spilled in it. Will not return to this location.
Shannon D.- Clasificación:
- 5.0
Lilly at the Moon Lake location was GREAT!
Joseph M.- Clasificación:
- 5.0
I have been making periodic moves of home good from our home up north to FL and after having another UHaul location refuse our drop off, I found the Moon Lake location and they have always been receptive. This was my first opportunity to actually rent from them and it went smooth as can be. When I dropped off earlier than expected, the sole worker was away for lunch. I had forgotten my phone and didn't see the key drop, so it is on me that I had to come back a second time to check out.
ALAN P.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Brett P.- Clasificación:
- 5.0
El cliente no dejó un comentario.
GUDMUNDUR T.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Elizabeth M. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
George O.- Clasificación:
- 4.0
we dropped the van off but the app didn't work for the drop off the police were there so did not want to hang around trying to get it to work i hope you did not charge me a 20.00 fee
MARY M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
charlie P.- Clasificación:
- 5.0
pick up site said drop it off at any u haulsite that was wrong tried to charge a drop off fee
Richard B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Robert S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
pamela r. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
Donna V. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Lorilee T.- Clasificación:
- 5.0
Helpful and friendly
Richard W.- Clasificación:
- 5.0
The process was very quick and easy.
Miguel A.- Clasificación:
- 5.0
Fantastic agent at facility and made the rental quick and easy
Michael M.- Clasificación:
- 5.0
Quick and easy pick up and drop off. Super friendly people that work there.
Melanie B.- Clasificación:
- 5.0
Not needed. This U-Haul facility is the best!!
DAN L. | Overall Experience- Clasificación:
- 1.0
i called some many to complain about my experience it was the worst ever the truck was so bad can i get a call 7275090207
KIMBERLY J.- Clasificación:
- 5.0
Everyone at the facility is friendly and always willing to help and answer any questions.
JC M. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Irena C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Gail B.- Clasificación:
- 5.0
Nothing - Just a positive comment on the young woman who coordinated this rental. Occasionally vendors will take phone calls and make clients who've actually driven to the location wait. Not her, while at the counter, the phone rang. She politely asked the caller to wait on hold while she finished my paperwork. Very much appreciated.
john B.- Clasificación:
- 5.0
The trailer had some trash (cardboard) in it & some damage to the front. Tried to check in/out the trailer & list the damage, but unable due to email link not working at the time of pickup. Hopefully it was noted by the rental agent or previously reported and noted.
Kris S.- Clasificación:
- 5.0
Great staff.... very knowledgeable ....super friendly ...love them .
aida f. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
pamela r. | Overall Experience- Clasificación:
- 3.0
I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.
Larry E. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
paul C.- Clasificación:
- 5.0
The staff was beyond incredible! Highly recommend!
Michael W.- Clasificación:
- 5.0
Great Manager
kevin C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
don C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Nicholas D.- Clasificación:
- 5.0
The lady that helped me was amazing!
Chloe M.- Clasificación:
- 2.0
The truck they gave me was not maintained, I had my wife following me she noted the brake lights did not work, neither did one of the turn signals. The windshield wipers had long pieces of rubber hanging from them and did not squeegee the windshield .The last item was a dinging bell after you drove about 5 mls. it would start and not stop until you shut the truck off. I did tell all of this to the person that I returned the truck to, they did not seem to care!!
James B.- Clasificación:
- 5.0
Nothing both ladies and truck were grest. Thanks
Michael H.- Clasificación:
- 5.0
Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.
aida f. | First Impressions- Clasificación:
- 5.0
El cliente no dejó un comentario.
pearl w. | Overall Experience- Clasificación:
- 2.0
The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.
kevin s. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Herbet Z. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
pamela r. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jason K. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
spencer G. | Overall Experience- Clasificación:
- 5.0
Always perfect is the only way to describe the service and attitude.
ronald l. | First Impressions- Clasificación:
- 5.0
Great experience
Jourdan K. | Overall Experience- Clasificación:
- 5.0
The manager there was very helpful at all times very professional we would highly recommend to others
LILLY P. | Overall Experience- Clasificación:
- 5.0
The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly
Kenneth T. | First Impressions- Clasificación:
- 5.0
Nice clean and organized place friendly staff
Leslie B. | First Impressions- Clasificación:
- 5.0
Good customer service
enrique o. | First Impressions- Clasificación:
- 4.0
Friendly, knowledgeable staff!
Darrell E. | First Impressions- Clasificación:
- 1.0
After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE
CELESTE B. | Overall Experience- Clasificación:
- 5.0
Extraordinario servicio al cliente
william C. | Overall Experience- Clasificación:
- 3.0
The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.
MICHAEL H. | Overall Experience- Clasificación:
- 3.0
Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.
Joanne D. | Overall Experience- Clasificación:
- 4.0
N/C
Eileen W. | Overall Experience- Clasificación:
- 5.0
Lobby is way too small though.
Sherri O. | Overall Experience- Clasificación:
- 5.0
Kat is awesome!
William L. | Overall Experience- Clasificación:
- 4.0
used other storage facilities and was not satisfied with up-keep.
John R. | First Impressions- Clasificación:
- 5.0
Very well run. Friendly staff.
William L. | First Impressions- Clasificación:
- 5.0
She was very helpful, and professional and the pricing was good
LILLY P. | First Impressions- Clasificación:
- 5.0
Convenient location, easy to find.
George M. | Overall Experience- Clasificación:
- 5.0
Young lady that helped me was a real sweetheart. Tried to accommodate my needs.
melenda s. | First Impressions- Clasificación:
- 5.0
Very satisfied
john k. | Overall Experience- Clasificación:
- 5.0
Very helpful and wonderful customer service I would highly recommended them
Mario F. | First Impressions- Clasificación:
- 5.0
Quick. Friendly.
REGINALD A. | Overall Experience- Clasificación:
- 5.0
very helpful and very nice.... U-Haul rules....
Lazaro V. | First Impressions- Clasificación:
- 5.0
Very pleasant transaction and location.
George M. | First Impressions- Clasificación:
- 5.0
Easy, fast and convenient. 5 stars
HARRY S. | First Impressions- Clasificación:
- 5.0
Excellent superior quality courteous knowledge
john k. | First Impressions- Clasificación:
- 5.0
Very good service..
Rosedonna H. | First Impressions- Clasificación:
- 5.0
The people who run the facility have always been fantastic to work with!
BARBARA K. | Overall Experience- Clasificación:
- 5.0
Everyone was great
NATASHA D. | First Impressions- Clasificación:
- 2.0
Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!
Bobby S. | Overall Experience- Clasificación:
- 4.0
Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .
CRAIG F. | First Impressions- Clasificación:
- 5.0
All was well...will use them again
Leah F. | Overall Experience- Clasificación:
- 5.0
The staff was very helpful and the storage unit was clean.
Michele R. | Overall Experience- Clasificación:
- 5.0
Thank You for excellent service
William H. | First Impressions- Clasificación:
- 5.0
Very nice staff and very reasonable prices!
Raymond Z. | Overall Experience- Clasificación:
- 5.0
I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.
Nancy H. | Overall Experience- Clasificación:
- 5.0
The young lady that checked us in was rofessuonal, courteous and very efficient.
Michele R. | Reservación- Clasificación:
- 1.0
Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.
Bobby S. | Overall Experience- Clasificación:
- 5.0
Very nice place with friendly people.
Kelsey R. | Overall Experience- Clasificación:
- 2.0
Not large enough space as needed. Not 24 hr access.
robert s. | Overall Experience- Clasificación:
- 3.0
Longer hours to access unit would be helpful.
PAMELA R. | Overall Experience- Clasificación:
- 5.0
Cats was very professional and very me ! She is a awesome person
Carlos G. | Overall Experience- Clasificación:
- 2.0
Overpriced and no pro rating for fees. Forced to buy a month I didn't need
Brian W. | Overall Experience- Clasificación:
- 5.0
The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.
TJ M. | Overall Experience- Clasificación:
- 1.0
I was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.
Joseph A. | Overall ExperienceAdditional Services at this Location
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Camiones para mudanza
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Contenedores U-Box®
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Propano
Propane service delivered straight to your door!