Customer Reviews for U-Haul Moving & Storage at Moon Lake

Clasificación:

5.0

Excellent customer service

Clasificación:

5.0

Lillian was absolutely great with helping get me set up with a I needed for my rental. She was extremely busy, was able to multitasking and handle multiple things at once. She should definitely be recognized for her excellent work.

Clasificación:

5.0

Gracias

Clasificación:

5.0

Low tire pressure lights and 0 percent oil life left send uhaul truck I rented in a week with issues

Clasificación:

5.0

Jazmine was a pleasure, very friendly and helpful.

Clasificación:

5.0

offer some snacks while I wait 😄.. maybe a nice ice cearm or ice cold water would be great.

Clasificación:

5.0

My only complaint is that the door is extremely hard to get open. I can't do it and my 6'2 320 lb husband has difficulty

Clasificación:

5.0

Perhaps a little more consciousness that we are in the middle of a pandemic masks would be a good idea. I didn't care I am already vaccinated.

Clasificación:

5.0

Make sure all the brake lights work

Clasificación:

5.0

The manager at the drop off location was extremely helpful, professional, and efficient. She made the drop off process seamless and quick. We will definitely use this location for all of our future moving needs.

Clasificación:

4.0

I had difficulty closing the latch to line up the holes to insert my lock. Nearly every time I had to fetch one of the girls to come down and do it for me. They sprayed and often just let the first hole line up and locked it. It was ALways tricky!

Clasificación:

5.0

The ladies at the desk where friendly, helpful, and wonderful. Both at pick-up and return! A smile, words of encouragement, and kind attitude always makes a move easier.

Clasificación:

5.0

Very easy transaction. Very professional.

Clasificación:

5.0

Excellent service and knowledge of the product

Clasificación:

5.0

The customer service at this location is excellent. I have never had any problems renting from them.

Clasificación:

2.0

This was my first time using uhaul and it was my last. The process to rent a truck is so involved and time consuming. Was informed by phone after reserving the vehicle of choice at a specific location that my vehicle choice was not available and I had to go an extra 30 minutes further for my destinations to pick up a bigger truck that I didn't need but was only one available and then had to pay almost $100 for my rental. The process to pick up the truck was time consuming as was returning the truck. I spent over 3 hours just dealing with representatives.

Clasificación:

5.0

Nada

Clasificación:

5.0

Every thing was perfect. No suggestions

Clasificación:

5.0

I had to go to a lot of extra trouble to drop the truck off at this site. My storage was at a different location where i assume my drop off would be and I didnt learn otherwise until the checkout. Also, the restroom was out of order.

Clasificación:

5.0

Lucy was a joy to work with. When I spoke with her on the phone setting up my rental, her assistance was a great help to me. Because of her attention to detail, I was able to select the right truck for my moving needs. When I arrived, she was working with other customers, but took a moment to greet me and I was very comfortable waiting and watching her take care of their rental needs. I knew I was in good hands, as she was very precise with her explanations. She went over all of the procedures and made a thorough inspection of the vehicle with me. I drove off to my move with a smile on my face. Upon completion of my move, I returned the truck and was again treated to her friendly greeting. She quickly performed an inspection and assured me that everything was in order. She told me that I would receive an email with the total charges and was so attentive that she even double-checked my email address! What a wonderful employee you have! She is a credit to the U Haul brand, and the reason I will reccomend this location to friends and family, and continue to use this location for my rental needs.

Clasificación:

5.0

Friendly, efficient and clean facility

Clasificación:

4.0

Call Center needs to be retrained... I booked a reservation for a cargo van and when I went to pick it up I was told I could not rent it because I did not have a major credit card although I had debit cards and cash! I was frantic and furious and vented on the young girls in the office! I have rented there several times and was never told this! Thankfully I spoke to a manager at another location who helped me resolve the issue temporarily by asking for a larger vehicle.

Clasificación:

5.0

Me gustaron sus precios competitivos y su atención Gracias

Clasificación:

4.0

So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.

Clasificación:

5.0

Everything was great!

Clasificación:

2.0

I had an appointment for 1:30 in the afternoon, when I get there at 1:30 there's a note on the door saying they won't be back until 2 o'clock. Then when I bring the trailer back still nobody in the office but when I called the number she came out. Very nice sales person just not very Available.

Clasificación:

5.0

As the person who did the moving was the one to return the truck I have no knowledge of the facilities, He offered no complaints

Clasificación:

5.0

The young lady helping me, was very nice

Clasificación:

5.0

The staff at this location is excellent. I cannot say the same for your web or phone service. You need to take your phone service seriously, it's terrible, I was on hold so long I gave up and drove to the location. It's not the first time. I rented a truck awhile back to move my mother and the phone service was horrible then too. You can only treat people like that so long before they use another service or another service emerges in the marketplace. You do many things well. Your equipment is good and generally well maintained.

Clasificación:

5.0

Awesome customer service!

Clasificación:

5.0

reserved online, easy pick up all went very smooth

Clasificación:

3.0

I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.

Clasificación:

5.0

The two young ladies were efficient and very nice. All good.

Clasificación:

5.0

The store should double check and ensure all rental equipment reserved is placed in rental truck. I rented dolly that was not in my truck forcing me to drive back to Uhaul store.

Clasificación:

2.0

Just not a pleasant experience at the store. Than when I returned the truck, I was overcharged. Had to call and request a refund. I was thorough enough to catch it. How many people don't catch it and get ripped off!

Clasificación:

2.0

When I went to return the equipment they were on a two hour lunch. I had to contact customer service to do my return. And then the location over charged me, and never responded to my email request as to why they over charged me.

Clasificación:

2.0

The manager Lilly Coleman was incredibly rude. She spoke to me like I was stupid, didn't answer any of my questions about the protection plan, and then acted like I was inconveniencing her when I asked her to point out which truck was mine. Truck was covered in damage, link sent wouldn't let me upload all the photos. Inside was dirty, something had clearly spilled in it. Will not return to this location.

Clasificación:

5.0

Lilly at the Moon Lake location was GREAT!

Clasificación:

5.0

I have been making periodic moves of home good from our home up north to FL and after having another UHaul location refuse our drop off, I found the Moon Lake location and they have always been receptive. This was my first opportunity to actually rent from them and it went smooth as can be. When I dropped off earlier than expected, the sole worker was away for lunch. I had forgotten my phone and didn't see the key drop, so it is on me that I had to come back a second time to check out.

Clasificación:

4.0

we dropped the van off but the app didn't work for the drop off the police were there so did not want to hang around trying to get it to work i hope you did not charge me a 20.00 fee

Clasificación:

5.0

pick up site said drop it off at any u haulsite that was wrong tried to charge a drop off fee

Clasificación:

5.0

Helpful and friendly

Clasificación:

5.0

The process was very quick and easy.

Clasificación:

5.0

Fantastic agent at facility and made the rental quick and easy

Clasificación:

5.0

Quick and easy pick up and drop off. Super friendly people that work there.

Clasificación:

5.0

Not needed. This U-Haul facility is the best!!

Clasificación:

1.0

i called some many to complain about my experience it was the worst ever the truck was so bad can i get a call 7275090207

Clasificación:

5.0

Everyone at the facility is friendly and always willing to help and answer any questions.

Clasificación:

5.0

Nothing - Just a positive comment on the young woman who coordinated this rental. Occasionally vendors will take phone calls and make clients who've actually driven to the location wait. Not her, while at the counter, the phone rang. She politely asked the caller to wait on hold while she finished my paperwork. Very much appreciated.

Clasificación:

5.0

The trailer had some trash (cardboard) in it & some damage to the front. Tried to check in/out the trailer & list the damage, but unable due to email link not working at the time of pickup. Hopefully it was noted by the rental agent or previously reported and noted.

Clasificación:

5.0

Great staff.... very knowledgeable ....super friendly ...love them .

Clasificación:

3.0

I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.

Clasificación:

5.0

The staff was beyond incredible! Highly recommend!

Clasificación:

5.0

Great Manager

Clasificación:

5.0

The lady that helped me was amazing!

Clasificación:

2.0

The truck they gave me was not maintained, I had my wife following me she noted the brake lights did not work, neither did one of the turn signals. The windshield wipers had long pieces of rubber hanging from them and did not squeegee the windshield .The last item was a dinging bell after you drove about 5 mls. it would start and not stop until you shut the truck off. I did tell all of this to the person that I returned the truck to, they did not seem to care!!

Clasificación:

5.0

Nothing both ladies and truck were grest. Thanks

Clasificación:

5.0

Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.

Clasificación:

2.0

The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.

Clasificación:

5.0

Always perfect is the only way to describe the service and attitude.

Clasificación:

5.0

Great experience

Clasificación:

5.0

The manager there was very helpful at all times very professional we would highly recommend to others

Clasificación:

5.0

The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly

Clasificación:

5.0

Nice clean and organized place friendly staff

Clasificación:

5.0

Good customer service

Clasificación:

4.0

Friendly, knowledgeable staff!

Clasificación:

1.0

After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE

Clasificación:

5.0

Extraordinario servicio al cliente

Clasificación:

3.0

The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.

Clasificación:

3.0

Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.

Clasificación:

4.0

N/C

Clasificación:

5.0

Lobby is way too small though.

Clasificación:

5.0

Kat is awesome!

Clasificación:

4.0

used other storage facilities and was not satisfied with up-keep.

Clasificación:

5.0

Very well run. Friendly staff.

Clasificación:

5.0

She was very helpful, and professional and the pricing was good

Clasificación:

5.0

Convenient location, easy to find.

Clasificación:

5.0

Young lady that helped me was a real sweetheart. Tried to accommodate my needs.

Clasificación:

5.0

Very satisfied

Clasificación:

5.0

Very helpful and wonderful customer service I would highly recommended them

Clasificación:

5.0

Quick. Friendly.

Clasificación:

5.0

very helpful and very nice.... U-Haul rules....

Clasificación:

5.0

Very pleasant transaction and location.

Clasificación:

5.0

Easy, fast and convenient. 5 stars

Clasificación:

5.0

Excellent superior quality courteous knowledge

Clasificación:

5.0

Very good service..

Clasificación:

5.0

The people who run the facility have always been fantastic to work with!

Clasificación:

5.0

Everyone was great

Clasificación:

2.0

Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!

Clasificación:

4.0

Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .

Clasificación:

5.0

All was well...will use them again

Clasificación:

5.0

The staff was very helpful and the storage unit was clean.

Clasificación:

5.0

Thank You for excellent service

Clasificación:

5.0

Very nice staff and very reasonable prices!

Clasificación:

5.0

I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.

Clasificación:

5.0

The young lady that checked us in was rofessuonal, courteous and very efficient.

Clasificación:

1.0

Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.

Clasificación:

5.0

Very nice place with friendly people.

Clasificación:

2.0

Not large enough space as needed. Not 24 hr access.

Clasificación:

3.0

Longer hours to access unit would be helpful.

Clasificación:

5.0

Cats was very professional and very me ! She is a awesome person

Clasificación:

2.0

Overpriced and no pro rating for fees. Forced to buy a month I didn't need

Clasificación:

5.0

The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.