I just want to say great customer service I'm Very grateful thank you
Nelson S.Customer Reviews for U-Haul Moving & Storage at Moon Lake
Testimonials From Recent Customers
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This little girl came out told me I'd have to contact corporate to get my money back for the other day ,she didn't know how,also didn't believe that I got the truck just under 1/2 tank and wanted to hit my card for 22 more dollars instead she did it for 12.75 how lucky me ,I'd rather they just gave me my money back I will never use this company again they did put the 12.75 back I will know for sure in 3 to 5 business days ,they got one star because there was no zero
MATTHEW R.This person is amazing, this was my second one way rental, first was from Seattle, second from Ohio and both times she has to resolve issues the pickup location caused. Fantastic Staff!!!!
Robert K.Girls who work there were outstanding and very helpful
Fred H.Excellent customer service
craig S.Lillian was absolutely great with helping get me set up with a I needed for my rental. She was extremely busy, was able to multitasking and handle multiple things at once. She should definitely be recognized for her excellent work.
Jeffery H.Gracias
Robert B.Low tire pressure lights and 0 percent oil life left send uhaul truck I rented in a week with issues
Clarence K.Jazmine was a pleasure, very friendly and helpful.
Kathy C. | First Impressionsoffer some snacks while I wait 😄.. maybe a nice ice cearm or ice cold water would be great.
John M.My only complaint is that the door is extremely hard to get open. I can't do it and my 6'2 320 lb husband has difficulty
heidi t. | Online Move InPerhaps a little more consciousness that we are in the middle of a pandemic masks would be a good idea. I didn't care I am already vaccinated.
Michael B.Make sure all the brake lights work
William O.The manager at the drop off location was extremely helpful, professional, and efficient. She made the drop off process seamless and quick. We will definitely use this location for all of our future moving needs.
Michele H.I had difficulty closing the latch to line up the holes to insert my lock. Nearly every time I had to fetch one of the girls to come down and do it for me. They sprayed and often just let the first hole line up and locked it. It was ALways tricky!
JoAnn W. | Overall ExperienceThe ladies at the desk where friendly, helpful, and wonderful. Both at pick-up and return! A smile, words of encouragement, and kind attitude always makes a move easier.
Brian B.Very easy transaction. Very professional.
Cynthia P.Excellent service and knowledge of the product
Joel P.The customer service at this location is excellent. I have never had any problems renting from them.
JAMES J.This was my first time using uhaul and it was my last. The process to rent a truck is so involved and time consuming. Was informed by phone after reserving the vehicle of choice at a specific location that my vehicle choice was not available and I had to go an extra 30 minutes further for my destinations to pick up a bigger truck that I didn't need but was only one available and then had to pay almost $100 for my rental. The process to pick up the truck was time consuming as was returning the truck. I spent over 3 hours just dealing with representatives.
Ardiana A.Nada
Janet J.Every thing was perfect. No suggestions
JOHN D.I had to go to a lot of extra trouble to drop the truck off at this site. My storage was at a different location where i assume my drop off would be and I didnt learn otherwise until the checkout. Also, the restroom was out of order.
Teresa M.Lucy was a joy to work with. When I spoke with her on the phone setting up my rental, her assistance was a great help to me. Because of her attention to detail, I was able to select the right truck for my moving needs. When I arrived, she was working with other customers, but took a moment to greet me and I was very comfortable waiting and watching her take care of their rental needs. I knew I was in good hands, as she was very precise with her explanations. She went over all of the procedures and made a thorough inspection of the vehicle with me. I drove off to my move with a smile on my face. Upon completion of my move, I returned the truck and was again treated to her friendly greeting. She quickly performed an inspection and assured me that everything was in order. She told me that I would receive an email with the total charges and was so attentive that she even double-checked my email address! What a wonderful employee you have! She is a credit to the U Haul brand, and the reason I will reccomend this location to friends and family, and continue to use this location for my rental needs.
Henry M.Friendly, efficient and clean facility
Ira B. | First ImpressionsCall Center needs to be retrained... I booked a reservation for a cargo van and when I went to pick it up I was told I could not rent it because I did not have a major credit card although I had debit cards and cash! I was frantic and furious and vented on the young girls in the office! I have rented there several times and was never told this! Thankfully I spoke to a manager at another location who helped me resolve the issue temporarily by asking for a larger vehicle.
RO A.Me gustaron sus precios competitivos y su atención Gracias
Carlos M. | First ImpressionsSo far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.
michael d. | First ImpressionsEverything was great!
Kathryn R.I had an appointment for 1:30 in the afternoon, when I get there at 1:30 there's a note on the door saying they won't be back until 2 o'clock. Then when I bring the trailer back still nobody in the office but when I called the number she came out. Very nice sales person just not very Available.
Donald D.As the person who did the moving was the one to return the truck I have no knowledge of the facilities, He offered no complaints
amy P.The young lady helping me, was very nice
Ashley L.The staff at this location is excellent. I cannot say the same for your web or phone service. You need to take your phone service seriously, it's terrible, I was on hold so long I gave up and drove to the location. It's not the first time. I rented a truck awhile back to move my mother and the phone service was horrible then too. You can only treat people like that so long before they use another service or another service emerges in the marketplace. You do many things well. Your equipment is good and generally well maintained.
Forrest B.Awesome customer service!
Eduardo V.reserved online, easy pick up all went very smooth
EARLE K.I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.
Karen V. | Overall ExperienceThe two young ladies were efficient and very nice. All good.
Tim B.The store should double check and ensure all rental equipment reserved is placed in rental truck. I rented dolly that was not in my truck forcing me to drive back to Uhaul store.
WAYMON T.Just not a pleasant experience at the store. Than when I returned the truck, I was overcharged. Had to call and request a refund. I was thorough enough to catch it. How many people don't catch it and get ripped off!
John S.When I went to return the equipment they were on a two hour lunch. I had to contact customer service to do my return. And then the location over charged me, and never responded to my email request as to why they over charged me.
JAMES B.The manager Lilly Coleman was incredibly rude. She spoke to me like I was stupid, didn't answer any of my questions about the protection plan, and then acted like I was inconveniencing her when I asked her to point out which truck was mine. Truck was covered in damage, link sent wouldn't let me upload all the photos. Inside was dirty, something had clearly spilled in it. Will not return to this location.
Shannon D.Lilly at the Moon Lake location was GREAT!
Joseph M.I have been making periodic moves of home good from our home up north to FL and after having another UHaul location refuse our drop off, I found the Moon Lake location and they have always been receptive. This was my first opportunity to actually rent from them and it went smooth as can be. When I dropped off earlier than expected, the sole worker was away for lunch. I had forgotten my phone and didn't see the key drop, so it is on me that I had to come back a second time to check out.
ALAN P.we dropped the van off but the app didn't work for the drop off the police were there so did not want to hang around trying to get it to work i hope you did not charge me a 20.00 fee
MARY M.pick up site said drop it off at any u haulsite that was wrong tried to charge a drop off fee
Richard B.Helpful and friendly
Richard W.The process was very quick and easy.
Miguel A.Fantastic agent at facility and made the rental quick and easy
Michael M.Quick and easy pick up and drop off. Super friendly people that work there.
Melanie B.Not needed. This U-Haul facility is the best!!
DAN L. | Overall Experiencei called some many to complain about my experience it was the worst ever the truck was so bad can i get a call 7275090207
KIMBERLY J.Everyone at the facility is friendly and always willing to help and answer any questions.
JC M. | Overall ExperienceNothing - Just a positive comment on the young woman who coordinated this rental. Occasionally vendors will take phone calls and make clients who've actually driven to the location wait. Not her, while at the counter, the phone rang. She politely asked the caller to wait on hold while she finished my paperwork. Very much appreciated.
john B.The trailer had some trash (cardboard) in it & some damage to the front. Tried to check in/out the trailer & list the damage, but unable due to email link not working at the time of pickup. Hopefully it was noted by the rental agent or previously reported and noted.
Kris S.Great staff.... very knowledgeable ....super friendly ...love them .
aida f. | Overall ExperienceI paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.
Larry E. | Overall ExperienceVery professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.
aida f. | First ImpressionsThe interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.
kevin s. | Overall ExperienceAlways perfect is the only way to describe the service and attitude.
ronald l. | First ImpressionsGreat experience
Jourdan K. | Overall ExperienceThe manager there was very helpful at all times very professional we would highly recommend to others
LILLY P. | Overall ExperienceThe girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly
Kenneth T. | First ImpressionsNice clean and organized place friendly staff
Leslie B. | First ImpressionsGood customer service
enrique o. | First ImpressionsFriendly, knowledgeable staff!
Darrell E. | First ImpressionsAfter 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE
CELESTE B. | Overall ExperienceExtraordinario servicio al cliente
william C. | Overall ExperienceThe doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.
MICHAEL H. | Overall ExperienceWater was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.
Joanne D. | Overall ExperienceN/C
Eileen W. | Overall ExperienceLobby is way too small though.
Sherri O. | Overall ExperienceKat is awesome!
William L. | Overall Experienceused other storage facilities and was not satisfied with up-keep.
John R. | First ImpressionsVery well run. Friendly staff.
William L. | First ImpressionsShe was very helpful, and professional and the pricing was good
LILLY P. | First ImpressionsConvenient location, easy to find.
George M. | Overall ExperienceYoung lady that helped me was a real sweetheart. Tried to accommodate my needs.
melenda s. | First ImpressionsVery satisfied
john k. | Overall ExperienceVery helpful and wonderful customer service I would highly recommended them
Mario F. | First ImpressionsQuick. Friendly.
REGINALD A. | Overall Experiencevery helpful and very nice.... U-Haul rules....
Lazaro V. | First ImpressionsVery pleasant transaction and location.
George M. | First ImpressionsEasy, fast and convenient. 5 stars
HARRY S. | First ImpressionsExcellent superior quality courteous knowledge
john k. | First ImpressionsVery good service..
Rosedonna H. | First ImpressionsThe people who run the facility have always been fantastic to work with!
BARBARA K. | Overall ExperienceEveryone was great
NATASHA D. | First ImpressionsStandard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!
Bobby S. | Overall ExperienceTiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .
CRAIG F. | First ImpressionsAll was well...will use them again
Leah F. | Overall ExperienceThe staff was very helpful and the storage unit was clean.
Michele R. | Overall ExperienceThank You for excellent service
William H. | First ImpressionsVery nice staff and very reasonable prices!
Raymond Z. | Overall ExperienceI was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.
Nancy H. | Overall ExperienceThe young lady that checked us in was rofessuonal, courteous and very efficient.
Michele R. | ReservaciónWould not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.
Bobby S. | Overall ExperienceVery nice place with friendly people.
Kelsey R. | Overall ExperienceNot large enough space as needed. Not 24 hr access.
robert s. | Overall ExperienceLonger hours to access unit would be helpful.
PAMELA R. | Overall ExperienceCats was very professional and very me ! She is a awesome person
Carlos G. | Overall ExperienceOverpriced and no pro rating for fees. Forced to buy a month I didn't need
Brian W. | Overall ExperienceThe staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.
TJ M. | Overall ExperienceI was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.
Joseph A. | Overall Experience