Comentarios de los clientes para U-Haul Moving & Storage at Moon Lake

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Moon Lake

Clasificación general:

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Jack A.
Clasificación:

El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

Susan B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

michelle E.
Clasificación:

El cliente no dejó un comentario.

DONNA M.
Clasificación:

El cliente no dejó un comentario.

Janet J.
Clasificación:

Nothing

JOHN D.
Clasificación:

Every thing was perfect. No suggestions

Sanja R.
Clasificación:

El cliente no dejó un comentario.

Christina F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

hellen C.
Clasificación:

El cliente no dejó un comentario.

Teresa M.
Clasificación:

I had to go to a lot of extra trouble to drop the truck off at this site. My storage was at a different location where i assume my drop off would be and I didnt learn otherwise until the checkout. Also, the restroom was out of order.

Henry M.
Clasificación:

Lucy was a joy to work with. When I spoke with her on the phone setting up my rental, her assistance was a great help to me. Because of her attention to detail, I was able to select the right truck for my moving needs. When I arrived, she was working with other customers, but took a moment to greet me and I was very comfortable waiting and watching her take care of their rental needs. I knew I was in good hands, as she was very precise with her explanations. She went over all of the procedures and made a thorough inspection of the vehicle with me. I drove off to my move with a smile on my face. Upon completion of my move, I returned the truck and was again treated to her friendly greeting. She quickly performed an inspection and assured me that everything was in order. She told me that I would receive an email with the total charges and was so attentive that she even double-checked my email address! What a wonderful employee you have! She is a credit to the U Haul brand, and the reason I will reccomend this location to friends and family, and continue to use this location for my rental needs.

Ira B. | First Impressions |
Clasificación:

Friendly, efficient and clean facility

John H.
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El cliente no dejó un comentario.

William B.
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El cliente no dejó un comentario.

Alexis M.
Clasificación:

El cliente no dejó un comentario.

RO A.
Clasificación:

Call Center needs to be retrained... I booked a reservation for a cargo van and when I went to pick it up I was told I could not rent it because I did not have a major credit card although I had debit cards and cash! I was frantic and furious and vented on the young girls in the office! I have rented there several times and was never told this! Thankfully I spoke to a manager at another location who helped me resolve the issue temporarily by asking for a larger vehicle.

Sanja R.
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El cliente no dejó un comentario.

Carlos M. | First Impressions |
Clasificación:

Me gustaron sus precios competitivos y su atención Gracias

michael d. | First Impressions |
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So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.

William W.
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El cliente no dejó un comentario.

Kathryn R.
Clasificación:

Everything was great!

Donald D.
Clasificación:

I had an appointment for 1:30 in the afternoon, when I get there at 1:30 there's a note on the door saying they won't be back until 2 o'clock. Then when I bring the trailer back still nobody in the office but when I called the number she came out. Very nice sales person just not very Available.

amy P.
Clasificación:

As the person who did the moving was the one to return the truck I have no knowledge of the facilities, He offered no complaints

Bryce R.
Clasificación:

El cliente no dejó un comentario.

Daniel D. | First Impressions |
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El cliente no dejó un comentario.

Glen H. | Overall Experience |
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El cliente no dejó un comentario.

Steven G.
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El cliente no dejó un comentario.

Goody T.
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El cliente no dejó un comentario.

Carl T.
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El cliente no dejó un comentario.

Adam N.
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El cliente no dejó un comentario.

Ashley L.
Clasificación:

The young lady helping me, was very nice

Forrest B.
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The staff at this location is excellent. I cannot say the same for your web or phone service. You need to take your phone service seriously, it's terrible, I was on hold so long I gave up and drove to the location. It's not the first time. I rented a truck awhile back to move my mother and the phone service was horrible then too. You can only treat people like that so long before they use another service or another service emerges in the marketplace. You do many things well. Your equipment is good and generally well maintained.

Eduardo V.
Clasificación:

Awesome customer service!

EARLE K.
Clasificación:

reserved online, easy pick up all went very smooth

chris F.
Clasificación:

El cliente no dejó un comentario.

Karen V. | Overall Experience |
Clasificación:

I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.

ALEXANDRIA B. | Overall Experience |
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El cliente no dejó un comentario.

Tim B.
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The two young ladies were efficient and very nice. All good.

Iris S.
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El cliente no dejó un comentario.

robert M.
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El cliente no dejó un comentario.

WAYMON T.
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The store should double check and ensure all rental equipment reserved is placed in rental truck. I rented dolly that was not in my truck forcing me to drive back to Uhaul store.

Teresa L.
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El cliente no dejó un comentario.

John S.
Clasificación:

Just not a pleasant experience at the store. Than when I returned the truck, I was overcharged. Had to call and request a refund. I was thorough enough to catch it. How many people don't catch it and get ripped off!

Suzanne T.
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El cliente no dejó un comentario.

JAMES B.
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When I went to return the equipment they were on a two hour lunch. I had to contact customer service to do my return. And then the location over charged me, and never responded to my email request as to why they over charged me.

Teresa L.
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El cliente no dejó un comentario.

Juan D.
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El cliente no dejó un comentario.

Shannon D.
Clasificación:

The manager Lilly Coleman was incredibly rude. She spoke to me like I was stupid, didn't answer any of my questions about the protection plan, and then acted like I was inconveniencing her when I asked her to point out which truck was mine. Truck was covered in damage, link sent wouldn't let me upload all the photos. Inside was dirty, something had clearly spilled in it. Will not return to this location.

Joseph M.
Clasificación:

Lilly at the Moon Lake location was GREAT!

ALAN P.
Clasificación:

I have been making periodic moves of home good from our home up north to FL and after having another UHaul location refuse our drop off, I found the Moon Lake location and they have always been receptive. This was my first opportunity to actually rent from them and it went smooth as can be. When I dropped off earlier than expected, the sole worker was away for lunch. I had forgotten my phone and didn't see the key drop, so it is on me that I had to come back a second time to check out.

Brett P.
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El cliente no dejó un comentario.

GUDMUNDUR T.
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El cliente no dejó un comentario.

Elizabeth M. | Overall Experience |
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El cliente no dejó un comentario.

George O.
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El cliente no dejó un comentario.

MARY M.
Clasificación:

we dropped the van off but the app didn't work for the drop off the police were there so did not want to hang around trying to get it to work i hope you did not charge me a 20.00 fee

charlie P.
Clasificación:

El cliente no dejó un comentario.

Richard B.
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pick up site said drop it off at any u haulsite that was wrong tried to charge a drop off fee

Robert S.
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El cliente no dejó un comentario.

pamela r. | First Impressions |
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El cliente no dejó un comentario.

Donna V. | Overall Experience |
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El cliente no dejó un comentario.

Lorilee T.
Clasificación:

El cliente no dejó un comentario.

Richard W.
Clasificación:

Helpful and friendly

Miguel A.
Clasificación:

The process was very quick and easy.

Michael M.
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Fantastic agent at facility and made the rental quick and easy

Melanie B.
Clasificación:

Quick and easy pick up and drop off. Super friendly people that work there.

DAN L. | Overall Experience |
Clasificación:

Not needed. This U-Haul facility is the best!!

KIMBERLY J.
Clasificación:

i called some many to complain about my experience it was the worst ever the truck was so bad can i get a call 7275090207

JC M. | Overall Experience |
Clasificación:

Everyone at the facility is friendly and always willing to help and answer any questions.

Irena C.
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El cliente no dejó un comentario.

Gail B.
Clasificación:

El cliente no dejó un comentario.

john B.
Clasificación:

Nothing - Just a positive comment on the young woman who coordinated this rental. Occasionally vendors will take phone calls and make clients who've actually driven to the location wait. Not her, while at the counter, the phone rang. She politely asked the caller to wait on hold while she finished my paperwork. Very much appreciated.

Kris S.
Clasificación:

The trailer had some trash (cardboard) in it & some damage to the front. Tried to check in/out the trailer & list the damage, but unable due to email link not working at the time of pickup. Hopefully it was noted by the rental agent or previously reported and noted.

aida f. | Overall Experience |
Clasificación:

Great staff.... very knowledgeable ....super friendly ...love them .

pamela r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Larry E. | Overall Experience |
Clasificación:

I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.

paul C.
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El cliente no dejó un comentario.

Michael W.
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The staff was beyond incredible! Highly recommend!

kevin C.
Clasificación:

Great Manager

don C.
Clasificación:

El cliente no dejó un comentario.

Nicholas D.
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El cliente no dejó un comentario.

Chloe M.
Clasificación:

The lady that helped me was amazing!

James B.
Clasificación:

The truck they gave me was not maintained, I had my wife following me she noted the brake lights did not work, neither did one of the turn signals. The windshield wipers had long pieces of rubber hanging from them and did not squeegee the windshield .The last item was a dinging bell after you drove about 5 mls. it would start and not stop until you shut the truck off. I did tell all of this to the person that I returned the truck to, they did not seem to care!!

Michael H.
Clasificación:

Nothing both ladies and truck were grest. Thanks

Tommy C.
Clasificación:

El cliente no dejó un comentario.

Lindsey M.
Clasificación:

Kat is awsome and so helpful!!

Christopher S.
Clasificación:

associate was rude.the computer program told me to wait for the associate. The associate refused to help me. She said she can't help me. She told me to move away from the desk. I was wearing a mask. I understand covid instructions. I followed instructions from the associate on the computer. I had to take many pictures more than once.. The associate on the computer was very helpful. I have used self check out before. I did not have any problems before.

RICHARD K.
Clasificación:

Nothing I could see needed improvement. Your customers are well served by the "hands-on knowledge" and caring attitude of your Store manager at this location.

CARL DON R.
Clasificación:

Easy to get in and out of, good location.

David B.
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Manager was extremely helpful, courteous and professional. 5 STARS!!!

Richard M.
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El cliente no dejó un comentario.

Angelo C.
Clasificación:

A perfect team I wish everyone was like the crew at uhaul can't wait to rent at that location again I will only go to that location only

TWILA D.
Clasificación:

El cliente no dejó un comentario.

Jon D.
Clasificación:

Everything was great. I would suggest getting trailers with a arm to be able to disconnect from vehicle.

shalimar V.
Clasificación:

There was a sharp metal piece sticking out from under the passenger front seat which cut my daughters leg. This could cause mJor problems to a diabetic, such as myself had (I) had been the kne to have gotten cut. We did being this to the attn of the attendant upon ret of vehicle.

philomena B.
Clasificación:

Not a thing. Katherine waited on us when my sister and I went in to reserve the U-Haul. It was a Very pleasant experience and she was wonderful enough to ask if we didn't need the Open Van. Which we did use and it was so much easier to drive and all of our things fit in there perfectly. Thank you Very Much. P. Brooks

Hershel M.
Clasificación:

Lubricate moving parts so they work better.

William B.
Clasificación:

Thank you for your service

komal R.
Clasificación:

When you reserve on website truck was parked behind a vehicle so I had to wait 1 hr till they open. I booked for 8. Bad business

Gilbert H.
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El cliente no dejó un comentario.

dan S.
Clasificación:

I rented a car towing trailer and it was in very poor condition. I had to keep stopping to tighten the straps as something was wrong with them. When I return the trailer the attendant tried to make me Parkette in a spot I was not able to get into and when I told her I couldn't Without possibly damaging my truck she started yelling at me and telling me I would never rent from U-Haul again.

David L.
Clasificación:

El cliente no dejó un comentario.

aida f. | First Impressions |
Clasificación:

Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.

William R.
Clasificación:

They told me to arrive at 3:45 PM and when I arrived there was a sign on the door that read be back at 4pm. Finally a young lady came out around 4 and ask for the keys. I advised her that I have to wait for my uber ride. She then went back inside without even offering me to stay inside until my ride came. It was 95 degrees and I had to wait 35 min to an hour with no shade. They finally opened up around 430 when they seen another customer pull in the driveway but by that time my ride arrived, and I was drenched in sweat and felt dizzy from the sun. I know that they only allow 1 person at a time but there were no customers. And I could have been the 1. Customer until someone else arrived. I would like some type of credit bc I feel unsatisfied with the customer service. Or I will never use uhaul again. Thank you

Laura H.
Clasificación:

Excellent service for a variety of needs.have used several times and will continue to use them as they are knowledgeable; provide great customer service, and excellent communication skills.

Eric S.
Clasificación:

People there are a pleasure to deal with..

aida F.
Clasificación:

El cliente no dejó un comentario.

Anna W.
Clasificación:

Very professional, friendly staff . Equipment clean and ready for customers.It's my u-Haul place for now ??????

jaime H.
Clasificación:

El cliente no dejó un comentario.

pearl w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

El cliente no dejó un comentario.

Ronald E.
Clasificación:

El cliente no dejó un comentario.

Trevor S.
Clasificación:

The trailer had issues with the gate not going all the way to the ground and wanted to sway at low speeds even though I had it packed the 60/40 way

barry R.
Clasificación:

El cliente no dejó un comentario.

Michael R.
Clasificación:

El cliente no dejó un comentario.

Michael P.
Clasificación:

Nothing the customer service is awesome.

Robert B.
Clasificación:

Train the employees better. We were told that ALL one way trucks were the newer ford models (for the 26 footers at least). When we came to pick up the truck it was an older GMC with nearly 200,000 miles on it for a cross country trip. When asked the manager(s) about this we were met with attitude and denial that a newer truck was promised.

Chris M.
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El cliente no dejó un comentario.

George O.
Clasificación:

El cliente no dejó un comentario.

kevin s. | Overall Experience |
Clasificación:

The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.

Herbet Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

pamela r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jason K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

spencer G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ronald l. | First Impressions |
Clasificación:

Always perfect is the only way to describe the service and attitude.

Jourdan K. | Overall Experience |
Clasificación:

Great experience

LILLY P. | Overall Experience |
Clasificación:

The manager there was very helpful at all times very professional we would highly recommend to others

Kenneth T. | First Impressions |
Clasificación:

The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly

Leslie B. | First Impressions |
Clasificación:

Nice clean and organized place friendly staff

enrique o. | First Impressions |
Clasificación:

Good customer service

Darrell E. | First Impressions |
Clasificación:

Friendly, knowledgeable staff!

CELESTE B. | Overall Experience |
Clasificación:

After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE

william C. | Overall Experience |
Clasificación:

Great customer service

MICHAEL H. | Overall Experience |
Clasificación:

The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.

Joanne D. | Overall Experience |
Clasificación:

Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.

Eileen W. | Overall Experience |
Clasificación:

N/A

Sherri O. | Overall Experience |
Clasificación:

Lobby is way too small though.

William L. | Overall Experience |
Clasificación:

Kat is awesome!

John R. | First Impressions |
Clasificación:

used other storage facilities and was not satisfied with up-keep.

William L. | First Impressions |
Clasificación:

Very well run. Friendly staff.

LILLY P. | First Impressions |
Clasificación:

She was very helpful, and professional and the pricing was good

George M. | Overall Experience |
Clasificación:

Convenient location, easy to find.

melenda s. | First Impressions |
Clasificación:

Young lady that helped me was a real sweetheart. Tried to accommodate my needs.

john k. | Overall Experience |
Clasificación:

Very satisfied

Mario F. | First Impressions |
Clasificación:

Very helpful and wonderful customer service I would highly recommended them

REGINALD A. | Overall Experience |
Clasificación:

Quick. Friendly.

Lazaro V. | First Impressions |
Clasificación:

very helpful and very nice.... U-Haul rules....

George M. | First Impressions |
Clasificación:

Very pleasant transaction and location.

HARRY S. | First Impressions |
Clasificación:

Easy, fast and convenient. 5 stars

john k. | First Impressions |
Clasificación:

Excellent superior quality courteous knowledge

Rosedonna H. | First Impressions |
Clasificación:

Very good service..

BARBARA K. | Overall Experience |
Clasificación:

The people who run the facility have always been fantastic to work with!

NATASHA D. | First Impressions |
Clasificación:

Everyone was great

Bobby S. | Overall Experience |
Clasificación:

Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!

CRAIG F. | First Impressions |
Clasificación:

Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .

Leah F. | Overall Experience |
Clasificación:

All was well...will use them again

Michele R. | Overall Experience |
Clasificación:

The staff was very helpful and the storage unit was clean.

William H. | First Impressions |
Clasificación:

Thank You for excellent service

Raymond Z. | Overall Experience |
Clasificación:

Very nice staff and very reasonable prices!

Nancy H. | Overall Experience |
Clasificación:

I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.

Michele R. | Reservation |
Clasificación:

The young lady that checked us in was rofessuonal, courteous and very efficient.

Bobby S. | Overall Experience |
Clasificación:

Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.

Kelsey R. | Overall Experience |
Clasificación:

Very nice place with friendly people.

robert s. | Overall Experience |
Clasificación:

Not large enough space as needed. Not 24 hr access.

PAMELA R. | Overall Experience |
Clasificación:

Longer hours to access unit would be helpful.

Carlos G. | Overall Experience |
Clasificación:

Cats was very professional and very me ! She is a awesome person

Brian W. | Overall Experience |
Clasificación:

Overpriced and no pro rating for fees. Forced to buy a month I didn't need

TJ M. | Overall Experience |
Clasificación:

The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.

Joseph A. | Overall Experience |
Clasificación:

I was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.

No se han enviado comentarios para esta ubicación.

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