Comentarios del cliente para U-Haul Moving & Storage at Michoud Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Michoud Blvd

Grado total:

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cory h. en

Grado:

El cliente no dejó un comentario.

William A. en

Grado:

This was not the location I requested and was out of the way for me.

marquis a. en

Grado:

Great customer service but the truck I rented was infested with roaches. I was up until 3 am this morning in my garage shaking out roaches and washing myself and my daughters clothing. I am currently STILL in the process of fumigating my belongings so that I do not being the critters into my new residence. This is not something I would like about. I am a very clean person. Nearly OCD Therefore I am 100 percent sure the roaches came from the truck, no matter who cleaned it and who has rented the truck before me. When I got it it was infested with roaches. However I did not realize until I was unloading. If you know anything about roaches they move around in the dark and tend to scatter when there is light. So the whole time I was loading I did not see anything. But there were PLENTY, particularly coming from the right side of the truck. I would greatly appreciate if someone would follow up with me on this issue, thanks.

Juanita A. en

Grado:

El cliente no dejó un comentario.

Tabitha T. en

Grado:

The worker whom I dealt with was very polite and his service was great.The truck he originally had for me was dead because someone left the lights on.He came back and told me what was what and changed my rental quickly.On the other hand the truck was a good truck but something ate me up in it.There was little white bugs in it.

CHERYL M. en

Grado:

I rented the heavy duty dolly but did not get to use it because the wheel kept coming off

willie a. en

Grado:

N/A

Carolyn D. en

Grado:

Please let me explain what it took to get to this location. I reserved a truck 8 days prior to Sunday. Only to find out by calling myself on Saturday. My reservation was not at the location, Tulane Ave. that I reserved it for. The reservation had been transferred to the Saint Claude location. The time was also changed from 9:00 AM to 11:30 PM that night without my knowledge. Keep in mind, that I reserved his truck eight days in a Vance and the representative gave me to run around from store to store to store finally someone from customer service name Kim found a Laurich truck at the Michaud location. The representative also advised me because of all All the problems and the mixup with my reservation I would receive 30 FREE miles at U-Haul’s expense.Well once I arrived at the Michelle location of course I didn’t receive 30miles they ADD 30 MILES on to my contract.This U-Haul experiences have been a total nightmare but keep in mind the people at the Michoud branch were really nice and very professional other than that it was a horrible experience

Jacqueline J. en

Grado:

keep up the friendly

SHELIA B. en

Grado:

Had an issue with the car hauler it would not hold the car when pulling forward it seemed OK for a sec it then to back up the front skid set the tire sit on started to live towards the bumper lifting away from the bottom platform when you pull forward they would go back down did not trust it look like something was wrong back the car off and parked it and did not use the car hauler yet it’s damaged Damaged it I did not use it not only that when I left I didn’t get the insurance on it when I got back my husband asked me if I got insurance I told him no I didn’t and I needed it and he said no you need the insurance on everything you rent I called back to U-Haul when a very very short time after picking it up and asked if I could add the insurance they told me that since I was gone more than 10 minutes that the answer was no I asked if I could turn it in and re-rent it with the insurance they told me no now my bank account is empty and I don’t have a dime to my name

Willem S. en

Grado:

I was very pleased with the pick up location and with the level of service the people working there offered. What I am not happy with is your website. The website crashed 3 times before I finished. This made me think that my booking wasn’t completed. I did not receive an e-mail confirmation for these bookings. The 4th attempt was successful. Unfortunately someone from u-haul called me that there was no van available at the location on st. Claude ave. in New Orleans, but that we could pick it up st the location at michoud blv. When we went to pick up the van at michoud blv., we were called by u-haul if we were still coming to pick up the 3 vans I booked and st. Claude??!! Which means I spent a total of 42 dollar to get to michoud blv. While there were vans available at st. Claude, which is in walking distance of where so live. Again, the booking for the van on st. Claude wasn’t finished and I only got an e-mail confirmation for 1 van. The one of the booking where the site didn’t crash. So I ended up spending money in Lyfts and lost 2 hours of my day which was totally unnecessary seeing that there were vans available at st. Claude, they were just not showing as available because of these other bookings that were never finished. Like I said, I was very happy with the service at the pick up location and the equipment. But the situation put a lot more stress and spending money on my day than I was hoping for and than was necessary. Thank you for taking the time to read this. I don’t mean to nag. It’s just a bit frustrating to find out that you spend over 40 dollar lyft to pick up a 35dollar rental vehicle and then find out this was not necessary.

Jerome G. en

Grado:

I don't know.

rory r. en

Grado:

El cliente no dejó un comentario.

Che'neill F. en

Grado:

Everything was up to standards and Alvin was a great help

Jeff F. en

Grado:

El cliente no dejó un comentario.

Shiela L. en

Grado:

El cliente no dejó un comentario.

Durk L. en

Grado:

El cliente no dejó un comentario.

palacio g. en

Grado:

Love the lady that attended time when I received the truck, plus the GM when I arrived was very friendly also

Darlene H. en

Grado:

They ask if I would recommend "this location to a friend",of course. Would I recommend them to rent from U-Haul period...NO.This location is soooooo much better than other locations. They are MUCH FRIENDLIER, better manners,while standing there "they acknowledge you,and if they are taking long with a customer,they will let you know they apologize and will be with you shortly. Other U-Haul places I've visited were terrible. One question..... How do you rent a truck for $19.95,and the MI charges are $29.95,more than the truck rental. You might as well say $40 for the rental. Just ridiculous.

Brandi M. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

Everything was excellent

Richard N. en

Grado:

El cliente no dejó un comentario.

Brittnie G. en

Grado:

Get employees that know how to work, how to acknowledge customers that walk in the door, explain after hour return! They just need a whole new staff!

Linette P. en

Grado:

Nothing

Angelique G. en

Grado:

El cliente no dejó un comentario.

heath b. en

Grado:

Your associate wasn’t prepared for reservations it was a bit trying but he completed transaction

Leslie W. en

Grado:

El cliente no dejó un comentario.

Tekaquita H. en

Grado:

Don't allow the staff to steal by increasing cost of credit card for no reason. I topped off gas to requested amount and was still charged. I traveled a total of 25 miles and paid for 2.5 gallons of gas at return, have receipt showing time location and purchase. They need to know everyone is not dumb enough, whereas mileage by gallon equals sum of what is owed.

Ntika B. en

Grado:

Make sure all batteries in the older vehicles are fully charged. On our way to return the truck the battery died and needed to charge it.

Norman R. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

Provide better training so the employees know where the customer is suppose to drop off the equipment. I was told by the original rental place to leave equipment at a location that didn't even rent uhaul, which I didn't find out until I tried dropping it off there!! Thankfully the '800' number representative was able to tell me where to go.

Janet B. en

Grado:

Alvin and Albert were professional in all the contacts with both of them. God job!

ANDREW P. en

Grado:

Thanx for everything

Janet B. en

Grado:

The agent was very helpful and courteous. Great customer service!

Crystal R. en

Grado:

No comment

ALVEREZ S. en

Grado:

Thanks to Alvin for a great experience. I'm sorry I didn't rent a storage space due to finding a location closer to home. Thanks

Maranda B. en

Grado:

The Representative With Above And Beyond To Accommodate Me, I Truly Appreciate Them For Assisting My Family.

jeannice m. en

Grado:

Ms Lisa is amazing she was such great help and so was the other staff members

Sophia F. en

Grado:

The employees was average. The place itself is, Old and Outdated !! Really I'm Not, content...

Hong P. en

Grado:

The staff was helpful and friendly.

ALEXIS D. en

Grado:

I just wished I could’ve picked up my truck from the same place where my unit was located