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Alberta G.Customer Reviews for U-Haul Moving & Storage at Michoud Blvd
Testimonials From Recent Customers
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The truck we had was swerving from Lane to Lane all over the interstate and need a wheel alignment bad. Gracias
Constance L.Great customer service! Thanks Dennis
Ashley M.Everything was fine but the gas the paperwork said that it had three quarters of tank of gas and it only had a half a tank of gas in the truck I had to put it back on three quarters of a tank when I bought it back so I feel I was ripped off out of an extra $20 of gas other than that everything was fine
MICHAEL P.Thank you!!!!!
Genese R.Don't book rentals an hour before the location opens. Also hire agents with better dispositions and customer service training.
Randy S.fast pickup and easy drop off thru app
My N.Nothing the 3 Ds are Excellent men on you all team keep up the good work from 2 years ago till now they are great
Anna C.Amazing service, thank you. Is was excellent.
francisco D.My stuff started getting mildewed
Rose F. | Overall Experiencefast and friendly pickup service
My N.The staff was always attentive, respectful and supportive. If ever I need storage again, I would definitely select this location.
NIKI C. | Overall Experiencegood service and equipment
My N.The agents inside and outside were pleasant and willing to assist as needed. The location is remote, but that makes it all the better because it's off the beaten path and I love it.
Teneha B.I called in and spoke with Donald about hitch services. He went above and beyond to get me in the next day with fast installation. Great communication skills
Dwight G.Great place!
Jonathan K. | First ImpressionsThe guy who checked me in had a bad attitude
tierra A.The truck broke down and Brentwood, TN was only the drop off location because that is where the truck had to be towed! I had to pay for people to move my furniture from one truck to the other and I have still not been reimbursed for this
Leslie T.Had a bad trailer the car fell off while unloading it
Perry A.considering i brought back the trailer i rented for a full day use after only 1 hour because i could not use it (ramp was not wide enough) and was told i would be getting a refund when the manager returned to the office, yet didn't get one. i would maybe not lie to potential future customers, to which i, and everyone i know, will not be.
Nicholas L.Bad customer service
Ellishia M.Excellent Service
Deborah N.Excellent service
ASHLEY A.Have the guy show you how to install vehicle onto trailer correctly, clean the cab of the truck
Kendall H.I had a great experience. Great job UHAUL Michoud.
Paul C.Nothing at all service and staff was excellent
Alice S.Customer service is key. Manager is lacking in people skills. However, gentleman working with him was very helpful and offered assistance.
Julie B.none; it was perfect.
Matt C.Very Nice Manager. He always helpful. Great Job!
Sylvia K. | Overall ExperienceThe Clark is A great service person
Kewana H.24 hour large truck rental on weekends
Alton P.The staff were very friendly and helpful, and didn't keep me waiting around forever! Great job!
Maria T.Absolutely nothing, the Representative was pleasant and professional.
Alice S.The miles wasn't correct when I returned and I live 2 mins away from uhaul and I moved 1 min from where I stay and prepaid 3 miles and I kno for sure I didn't use 20+ miles…I put 7 dollars of gas in the van it went passed where I get it from so I know sumthin is fishy…
Monica C.I have always rented from this U-Haul for over 20 years and never meet any manager at that U-Haul like Mr. Donald I will make this short the first day I pick up my truck was very rude I had the wrong truck given to which should have been a 15 feet truck and when I came in on the next day when I walked in the lady ask can I help you and I said I was given the wrong truck did not know he was the manager and said I was asking if I can get a discount and he said in front of the people in the store what kind of discount you want and I said what kind of discount you can give me and he stated I am not for it call 1_800-U-Haul he walked out I then spoke with the lady to get a print he (manger) step back ask the lady what she was doing and as she told him he printed the statement out when he push the paper to with his hands I said thank you he did not say thank you back and I told him to be a manger of a store and do not know how to run a business and he cut me off and was rude. Mr. Donald will not stop me from renting from that store I have been renting from there for years seen many come and go and I know one day he will be removed or quit because he cannot handle the position.
Stephanie B.Cost 21 dollars due to distance from pick up point to drop off but at least they has a truck
Steven D.This place was just fine and the person who helped me was nice and efficient. HOWEVER, THIS WAS AFTER I HAD A LOCATION FAIL TO PROVIDE ME A TRUCK AFTER I RESERVED A TRUCK; I SHOWED UP AT THE LOCATION AND WAS INFORMED A TRUCK WAS NOT AVAILABLE. THIS IS NOT A COMPLAINT ABOUT THE EMPLOYEES THERE; IT IS A COMPLAINT ABOUT THE UHAUL SYSTEM IN GENERAL â€" YOU SHOULD NOT BE ABLE TO BOOK A TRUCK IF A TRUCK IS NOT AVAILABLE; OR, YOU SHOULD BE NOTIFIED OF THE SITUATION AND PLACED ON A WAITLIST!!!!!!!! So dumb omg
HLuke A.Our storage experience was excellent! Thanks so much. You are appreciated!!珞
diedra w. | Overall ExperienceLet customers know before they leave that they shouldn't return the vehicle to the parking spot they took it from. I didn't appreciate being screamed at across a parking lot.
Leigh F.Cxxxccc
Karen G. | First ImpressionsThe customer service was fine but the truck was in terrible shape. It rained while we were traveling and the roof leaked so some of our stuff got wet. Also, my husband is a mechanic and these are just a few of the things he noticed... truck ran rough, check engine light kept coming on, ac would only blow when going faster down interstate. If he slowed down ac would not blow. Also he said truck had some really bad front end parts. The leaky roof though is unacceptable. We rented a u haul to prevent our things getting wet if we went through a storm. We have a truck and trailer but used the Uhaul to avoid wet things. Told the man when we dropped it off but he was already preparing the truck to go back out on the road before we left. Very disappointing.
Lori D.I waited 2 hours for a truck and when it arrived to the lot it was on empty.
Nadia E.Explain how a truck you rent for 19.99 a day, after one day cost 93.00....really, has nothing to do with the location it the company I'm passed at
Kevin Y.The sales associate was very helpful and polite. She made the experience seamless.
Raynard B.Maintain your fleet. The transmission is horrible and the passenger side mirror spins freely and puts your life and others at risk due to not being able to see out of it.
Chris H.The manager on duty was extremely helpful and accommodating.
GABRIEL B.Just keep doing what your doing it's great
DOYLE C.Fast service and well maintained trailer.
My N.Keep doing what you are doing
Jerome D.continue to treat every customer as family
David S.I had a great experience, I would definitely recommend friends and family to this location. 😁
QIANA M.Friendly rep, speedy pickup and return service. Equipment was well maintained, had an excellent and smooth ride. Would highly recommend this location.
My N.Nothing at all
lolita H.Nothing! Super easy and the man at the desk who helped us was fantastic. Y'all should promote him, keep him forever because he was super nice and helpful !! I wish I had gotten his name !
Shane A.one tire was almost flat but the clerk was very helpful inflating it
Charles M.I ordered an appliance dolly and was told on the day of pickup that they weren't available. I'm hoping I wasn't still charged for the dolly even though it wasn't there.
Germaine D.I reserve a 26' but when I arrived at your facility the truck wasn't there. I didn't receive a phone call beforehand letting me know that it wasn't available. I had to make more than one trip. There wasn't any gas in the truck. I was very disappointed
TOMIKA R.In my opinion my experience was over all a great one
JORGE R.Nothing everything in the building and grounds were good, the milage and gas had to be adjusted manually. Other than that the pleasant.
PATRICE J.Not charge a person for gas if the needle was at the same spot it was when it was returned, that it was when the vehicle was picked up. I was changed for 2 gals of gas and I refueled to vehicle to the amount that I received it. It's only $8, but it's the principle time; that's not good business.
DIONNE D.The customer service rep, Mr. Ricky was very helpful at this location.
ERIC T.Everything was amazing
KIRCHELLE F.There was excellent because the staff was helpfull
Melinda T. | First ImpressionsVery helpful
JERMAIN W. | First ImpressionsVery friendly
Eddison J. | Overall ExperienceThe units are advertised as climate control but there was a leak in our unit. Our belongings were not only soiled with water but rodents got access to the unit. There was feces every where.
carlos s. | Overall ExperienceGreat store, great service with helpful and friendly staff!!!
marquita s. | Overall ExperienceStaff was very friendly and helpful. Place was very well kept and clean. I would definitely use this facility again for my storage needs. I only moved out because I have a house big enough to store all my goods. Otherwise I would have continued my lease at U-Haul. Thanks for an awesome experience.
Jerome A. | Overall ExperienceThe location is kind of far out there but it was clean and decent
Deanna F. | Overall ExperienceVery poor experience. Was told that my storage unit was climate controlled when I signed the contract. We did not do a walk thru so I took their word that it was, in fact, climate controlled. In the next few days, I loaded up two trailers only to find out my unit was NOT climate controlled when I opened it. Also, I've yet to talk to Alvin, the store manager, to cancel this contract. I have called several times with voicemails. No call backs have been returned.
Janathan P. | Overall ExperienceI appreciate administration the manager of the Michaud location for their understanding and patients
heath b. | Overall ExperienceThe staff has always been friendly and helpful no matter what time I showed up @ the facility They all know my car name and face I have visited another nearby facility because the system wasn’t operational to make a pymt and the staff there were also friendly and helpful Thx Uhaul for hiring exceptional staff and Mgmt
klydeitta D. | First ImpressionsI was disappointed when I reserved my storage and I was told that my furniture would fit a 2/3 home but when arrived it was to small for me so I had to purchase another one. The customer service was great Michoud.
TAMEKA W. | First ImpressionsThanks for your help and I appreciate it 😊
Sharon K. | Overall ExperienceMr Alan was great to work with I really appreciate everything.
Dana N. | Overall ExperienceYour associate wasn’t prepared for reservations it was a bit trying but he completed transaction
heath b. | First ImpressionsAlvin and Albert were professional in all the contacts with both of them. God job!
Janet B. | Overall ExperienceThanx for everything
ANDREW P. | Overall ExperienceThe agent was very helpful and courteous. Great customer service!
Janet B. | First ImpressionsNo comment
Crystal R. | Overall ExperienceThanks to Alvin for a great experience. I'm sorry I didn't rent a storage space due to finding a location closer to home. Gracias
ALVEREZ S. | ReservaciónThe Representative With Above And Beyond To Accommodate Me, I Truly Appreciate Them For Assisting My Family.
Maranda B. | ReservaciónMs Lisa is amazing she was such great help and so was the other staff members
jeannice m. | Overall ExperienceThe employees was average. The place itself is, Old and Outdated !! Really I'm Not, content...
Sophia F. | ReservaciónThe staff was helpful and friendly.
Hong P. | Overall ExperienceI just wished I could’ve picked up my truck from the same place where my unit was located
ALEXIS D. | Overall Experience