Customer Reviews for U-Haul Moving & Storage at Mendenhall

5,167 comentarios

3561 Mendenhall Rd   Memphis, TN 38115
(S Of I-240)

(901) 366-2624

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(901) 366-2624

3561 Mendenhall Rd
Memphis, TN 38115
(S Of I-240)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

So I've had a unique experience at this location, I rented a truck and a unit. I left the keys in the truck and went home after I returned the truck, Alex i believe his name is, was very helpful and amazing customer service. Unfortunately, when I returned to locate the keys, the GM and another associate told me they looked into the truck and no keys were located, I was told that there was nothing they could do to help me. I proceeded to look into the truck and saw the keys where I left them. I don't understand why it was so hard to just go and look for me when I'm the customer and dealing with this issue.

lucas P.  |  First Impressions 
Clasificación:
3.0

Signed up for a location near my home but it was not open

George K. 
Clasificación:
3.0

The men that work there are rude with terrible customer service. It's a line to the door and only one person at the counter taking all day and a year.. I'll come back but of I can't do it online.. I don't want it!

DJuana P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Glen L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

Everyone was so helpful and accommodating!

Donovan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANDRA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia E L. 
Clasificación:
1.0

I moved my item out of storage at the end of February The clerk never closed out my account and uhaul continues to harrass me. You would think that at the end of February someone would have noted the unit was empty snd discontinued billing me.

KAREN N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

inez m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dyneshia L.  |  Overall Experience 
Clasificación:
1.0

The entire staff was rude, unhelpful and appeared to be completely incompetent. The happiest worker seemed to be the guy outside smoking a blunt.

Stephane P.  |  Overall Experience 
Clasificación:
1.0

was mislead by U-haul employee 2 years ago "Carol' located at 3561 S Mendenhall Road, Memphis, TN customer appliances was (supposedly) be in a climate weather storage by, customer was relocating to another state. Family member went last month to move appliances out )double wide refrigerator ) was totally destroyed dued to heat. A 3 year old fridge practically still new was stained and molded bad!! Of course, customer had insurance but the amount paid out wasn't nearly what customer paid out. A well lesson learned to not trust U-haul employees.

Sharah E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

LaTausha M.  |  Overall Experience 
Clasificación:
5.0

Good company and very clean

Angel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
4.0

T

tiffany s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnell W. 
Clasificación:
2.0

Let me clarify his rating. 1. I had a Installation appt for 7am. Arrived and was told it was for a drop off. No. That is not what I was told. Manager not onsite and would not return anyone's messages. 2. I called Customer Service and finally got to someone and the Market Presidents assistant “Lynn” took possession of the situation. 3. Lynn got in touch with the Market President and he arrived at about 11am and put my trailer brake switch on. I recommend Lynn and her boss. But under no circumstance would I recommend this location with this manager. I have filed a BBB claim because of this manager and the inability for the staff of the Uhaul location to own up to the situation. I loved about an hour away and I confirmed that it would be done when I arrive. For me to drop it off would have been unacceptable because of the time and cost factor. I was out over 5 hours to get a 45 minute task completed. This cost me a bunch of money missing work.

Barry H. 
Clasificación:
5.0

Nada

JESSIE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

LaTausha M.  |  First Impressions 
Clasificación:
1.0

Needed a storage unit to accommodate a Disabled customer and was not able to get help. Ridiculous.

Roxie H.  |  Overall Experience 
Clasificación:
5.0

Gentleman at drop off location was great. Very friendly and helpful.

GREGORY TODD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Afrieka A. 
Clasificación:
5.0

Since I only had the truck for 12 hours, will I get a refund on unused rental?

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BHARGAV P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melisa M.  |  Overall Experience 
Clasificación:
5.0

Everyone was nice and respectful.

DJuana P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
3.0

The personnel was on the phone taking a personal call when customers were coming in trying to rent and/or return equipment.

Marquessa J. 
Clasificación:
3.0

El cliente no dejó un comentario.

POLENSKI S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dabreon W. 
Clasificación:
5.0

Ms Kierre was wonderful!

Ayanna H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrise S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bridget B.  |  Overall Experience 
Clasificación:
5.0

Great customer service from staff.

calvin f.  |  First Impressions 
Clasificación:
3.0

ND

DOLL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlenea T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria W.  |  Overall Experience 
Clasificación:
5.0

Great service picking up and dropping off.

Chris E. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

dianne L. 
Clasificación:
5.0

Nada

DEVON G. 
Clasificación:
5.0

Everything was just wonderful

DEVON G. 
Clasificación:
4.0

Have more than one person work at the location doing check in

MECCA G. 
Clasificación:
4.0

Have more than 1 person working during busy times. I stood in line for 35 minutes to get my truck.

Bobby M. 
Clasificación:
3.0

The guy receiving the truck was nice but let us know they never have trucks available because people turn them in late all the time. 5-6 people were in line inside with the clerk barking loudly to a customer over the speakerphone- NO CUSTOMER PRIVACY! So unprofessional. UHaul do better with your reservations and customer service.

Dawna W. 
Clasificación:
5.0

Ms. Kierre provided excellent service for my dad and me two days in a row. ¡Gracias!

Ayanna H.  |  First Impressions 
Clasificación:
5.0

Be safe customer tk you for all your do

CALVIN B. 
Clasificación:
1.0

Location was woefully understaffed. The wait times were so long that I will not go back.

James S. 
Clasificación:
5.0

Good job

KARALEEN M. 
Clasificación:
4.0

The customer care associate we picked up the rental from 5/29, was polite and friendly. She never lost her composure even though there was numerous people in the store. The same can not said about the associate who there for the return. She was rude and snappy at customers in store and on the phone. The two do not mix. Good customer device is always appreciated

HIRAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marlenea T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY G. 
Clasificación:
3.0

The only problem i had was when i returned the system was messing up so i didn't get to check my truck back in

DEBORAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LETONYA C. 
Clasificación:
3.0

I was not told where my unit was. I had trouble gaining access to the building where my unit is housed. When I finally got in I saw roaches and a rat trap in my unit..

Bridget B.  |  First Impressions 
Clasificación:
1.0

I got charged triple the amount I was supposed to with no explanation at all. Unacceptable.

James A. 
Clasificación:
5.0

The truck was would not go had to call the uhaul for them to tell to go online to see what's wrong with the truck

STEPHANIE D. 
Clasificación:
4.0

The gentleman that waited on me on Sat May 22nd was a jewel, he was calm in the midst of a line that was waiting, he talked very professional on the question I asked him and he was very polite. He was a heavy set guy, I didn't get his name it may have started with an "M" but you know who worked Saturday that fits the description and set me up with the pickup truck. ¡Gracias!

Jennifer I. 
Clasificación:
2.0

El cliente no dejó un comentario.

lacherry h.  |  Overall Experience 
Clasificación:
5.0

Service wss great, gthe gentleman that took care of me was very comfortable in what he was saying and doing, very professional manner, keep him and give him a double raise. To improve just make sure you have enough people to work, because the lines are no joke and one person can only handle one person and we need to keep going. Also when I turned my car in at the equipment stop he was also very helpful, nice and respectful, give him a.Thankyou!

Jennifer I. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis M. 
Clasificación:
5.0

Everything was good

Rajean B. 
Clasificación:
5.0

The GM for the Mendenhall street in Memphis went over and beyond. .

MARTESHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

The owner was extremely nice and will definitely you him again.

Cody G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRYSAVIA H. 
Clasificación:
5.0

I frequent this location often and have always been happy with their service.

Norma O. 
Clasificación:
1.0

I didn't rent uhaul truck today

PATRICK S. 
Clasificación:
5.0

I would like to say continue to be patient, polite and professional. The staff was very knowledgeable and helpful alsoðŸ¤-

PHILISA S. 
Clasificación:
5.0

Na

Terrance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eunice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffiney S. 
Clasificación:
5.0

Great customer service 👍🏽👍🏽

Timothy B. 
Clasificación:
5.0

The manager and staff was very helpful... They are are courtesy .

Janice L.  |  First Impressions 
Clasificación:
5.0

More staff

Gregory B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARA A. 
Clasificación:
5.0

You all were excellent. I will highly recommend you all to my family and friends

Judy M. 
Clasificación:
5.0

Keep doing what you're doing... thanks

Gloria W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Haley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDNEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrie C. 
Clasificación:
4.0

More representatives to help with getting the trucks had to stand inside a good 20 minutes before we were helped. Other than that great experience

TINA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gene V. 
Clasificación:
5.0

El cliente no dejó un comentario.

dandrika w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

COLUMBIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATISSA S. 
Clasificación:
5.0

Uhaul needs a mega facility with about 200 to 300 trucks available & more of the smaller truck. A discount can be given from time to time, when uhaul doesn't have what you need.

TAMEKA M. 
Clasificación:
1.0

Never reviewed my online log in sent a forgot password 5 times never received a email to restart my password. Had to call customer service 4 Times to finally be able to pay my first month bill.

brice w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHA B. 
Clasificación:
5.0

Bueno

LETONYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISHA G. 
Clasificación:
2.0

The inside of the truck front cabin smelled like animal urine.

LATOYA R. 
Clasificación:
4.0

Each day that I've went up there, the line have been out the door with only 1 person working. Need at least 2 people at all time. 30 to 45 minutes in line.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEASHEA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

lacherry H. 
Clasificación:
3.0

I was told something totally different when I returned the truck

NATRUNDRA H. 
Clasificación:
5.0

Excellent customer service from the beginning to the end of service.

LATROSSICA W. 
Clasificación:
4.0

Excellent service ! Customer service reps were always helpful, friendly and professional.

shirley m.  |  Overall Experience 
Clasificación:
5.0

Truck smelled like a bed of cigarettes

Naveen Balaji B. 
Clasificación:
3.0

Customer service was okay

Brenda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kawanis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Uriah W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Uriah W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORTEZ H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Best store ever

Anthony B. 
Clasificación:
2.0

U Haul never called to make me aware the location (Southaven, MS) -- and was directed to Mendenhall location in Memphis.... I was scheduled to pick up at 7:30 am and did not get my trailer and on the road until 10 am .... I would like to stress this statement: There was no apology from the staff at Southaven or Mendenhall on the day of pick up or on the day of return. I would like a management member to call me about this

Lucas K. 
Clasificación:
5.0

Nothing at all!!! Customer service was excellent ❤️

ANGEL H. 
Clasificación:
3.0

I was charged for a dolly I didn't have

Amber M. 
Clasificación:
2.0

Better customer service and clean equipment the vehicle I rented was filthy on the outside and the truck I supposed to receive was given to another customer while I was waiting and the clerk apparently didn't know how to transfer an online ticket to be checked out at the time I showed up she was being coached through the whole transaction‼️

Travis J. 
Clasificación:
5.0

Great employees

Stephen F. 
Clasificación:
5.0

It was a smooth east transaction. Very polite and professional employee

DIANN M. 
Clasificación:
1.0

I DID NOT WANT THE COLLISION DAMAGE WAIVER BUT SOMEHOW ENDED UP BEING CHARGED FOR IT ANYWAYS.

Cherish T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWANDA R. 
Clasificación:
5.0

Everything went smooth from start to finish. Good job

Jerry R. 
Clasificación:
3.0

You charged me $20 because you were closed when I dropped it off? That's more than the whole ass rental fee.

Jake S. 
Clasificación:
5.0

They where out standing Gentleman,I would recommend anybody to this U-haul facility.

DARREN E.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

April H.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Tamika C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAVEN M.  |  Overall Experience 
Clasificación:
1.0

Couldn't rent me a storage unit because of someone else's locks being on my unit. after 2 attempts the associate argued with me about the lock that wasn't mine on the unit. Once they located the lock owner i was asked to come back for a third try. Resolution with the manager Was to just cancel my reservation.

JARRIS S.  |  Overall Experience 
Clasificación:
1.0

Poor storage facility roof was broken.

Anjali O.  |  First Impressions 
Clasificación:
5.0

You'll have quality staff

JOHN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chastity w.  |  Overall Experience 
Clasificación:
5.0

Everything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.

Enid b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley M.  |  First Impressions 
Clasificación:
1.0

I was held up from my move for almost an hour while the person serving me seemed to not know what she was doing, took another customer in the middle of my rental, without asking me, then proceeded to take her time with him, including debating a rate increase. On I was finally sent to the unit, it was not as explained on the phone, there was no help in locating the unit, in fact I was given the wrong information, My driver was costing me extra money because of the insanely long delay. After realizing that the building I was sent to did not even house the unit I had rented, I gave up, went back to the office and cancelled the entire rental. By far the worst rental experience ever! I manage a Storage Facility, this was a disgraceful exhibition of Storage Rental. It ended up costing me almost $100 in additional expenses and I ran out of daylight. Train your staff, that is a challenging setup, bad staff only makes it worse.

Sharon t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Earnestine F.  |  First Impressions 
Clasificación:
5.0

These guys were great!

Ciana C.  |  Overall Experience 
Clasificación:
5.0

The owner was awesome and very helpful.

Ciana C.  |  First Impressions 
Clasificación:
5.0

Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.

LEGAIL L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth C.  |  Overall Experience 
Clasificación:
1.0

When I purchased my storage It wasn't even shown to me. As a proceeded to try to put my things in there they still had a lock on it.

Aleeah B.  |  Overall Experience 
Clasificación:
1.0

This rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.

shelia r.  |  First Impressions 
Clasificación:
4.0

Have issues with storage & returning truck

folaurasha j.  |  First Impressions 
Clasificación:
5.0

Excellent service with very little effort

clarice w.  |  First Impressions 
Clasificación:
5.0

I enjoyed how I was treated. The young lady was very professional.

Connie C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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