Comentarios de los clientes para U-Haul Moving & Storage at Mendenhall

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Mendenhall

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Laura M.
Clasificación:

I have gone to this location multiple times. The staff is always pleasant and helpful.

Robert G.
Clasificación:

El cliente no dejó un comentario.

Christopher B.
Clasificación:

El cliente no dejó un comentario.

Mary W.
Clasificación:

El cliente no dejó un comentario.

JACQUELINE F.
Clasificación:

El cliente no dejó un comentario.

Samuel G.
Clasificación:

El cliente no dejó un comentario.

ILENE G.
Clasificación:

El cliente no dejó un comentario.

Adam H.
Clasificación:

My ubox at the Mendenhall location Memphis Tn was stored there for a week and the invoicing kept not being done correctly so O chose to go pick up my Ubox and it had been torched open at the hinge and then welded back together as to kept my lock in place. Have yet to hear back from corporate about this criminal act by this location.

kim B.
Clasificación:

Everyone at this location was very friendly and helpful.

Priscilla H.
Clasificación:

Just continue to do what you all are doing great job thank you very much. Priscilla

JAMES D.
Clasificación:

El cliente no dejó un comentario.

LeRoy S.
Clasificación:

All went smoothly for us. Appreciated the professionalism of the staff.

Victor D.
Clasificación:

El cliente no dejó un comentario.

comecitia W.
Clasificación:

Drop off at another uhaul location more miles to bring it .back if moving across town

Tara C.
Clasificación:

El cliente no dejó un comentario.

CEBRENA N.
Clasificación:

El cliente no dejó un comentario.

Ciana C.
Clasificación:

El cliente no dejó un comentario.

TRAVIS S.
Clasificación:

El cliente no dejó un comentario.

Ciana C. | First Impressions |
Clasificación:

The owner was awesome and very helpful.

LEGAIL L. | First Impressions |
Clasificación:

Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.

Cory F.
Clasificación:

Dont go to this location. They are rude and unhelpful. They demanded a credit card when one was on file for the reservation, and charged the wrong card. And refused to correct the problem.

Lewis B.
Clasificación:

Keep up the good work.

Christopher B.
Clasificación:

El cliente no dejó un comentario.

najee H.
Clasificación:

Employee and Mgr McKenzie are very abusive

bobby J.
Clasificación:

The agent purposely sent me to the storage unit knowing my access card had not be processed. I had to go back into the office to have the card processed by another agent.

Verlene P.
Clasificación:

I rented a truck and it broke down and had to be towed for us to unload. The wrecker towed it and in the process my CHINA GLASSES were broken. I need the link to file for the insurance company so I can call them for replacement of my glasses.

jim V.
Clasificación:

El cliente no dejó un comentario.

Taurus Y.
Clasificación:

They need to give better instructions on how to return after hours. I was not able to return online due to I didn't know you had to be at the location when returning.

wanda D.
Clasificación:

At the moment. I cant say because my experience was Wonderful from Timing to Professionalism.

Osie P.
Clasificación:

El cliente no dejó un comentario.

Devin V.
Clasificación:

I was thoroughly satisfied. The young lady at the counter displayed a very pleasing customer service attitude and the young man who pulled the truck around and answered my question responded with a smile and you welcome response. I would recommend this location because of those two.

Cortney S.
Clasificación:

El cliente no dejó un comentario.

amy P.
Clasificación:

El cliente no dejó un comentario.

Elizabeth C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nate S.
Clasificación:

El cliente no dejó un comentario.

Charlotte E.
Clasificación:

El cliente no dejó un comentario.

Vallireda L.
Clasificación:

I was not contacted in advance and told my truck needed to be picked up at another location. Making it clear your truck it not available at your requested pickup location. The truck smelled of smoke when I picked it up.

Eric P.
Clasificación:

El cliente no dejó un comentario.

William Y.
Clasificación:

Well I wasn't notified about my pickup location changing to the Mendenhall location until about 40 minutes before my scheduled pick up time at the Union address in Memphis. It's about a 50 minute drive for me and I don't check my email and text messages while I'm driving. The man working at the Union location was very rude and unhelpful as he walked by me without stopping saying that my pickup location changed and I need to check my email. Then on the 30 minute drive even further from my home I was trying to call someone at U-Haul to confirm my trailer was at Mendenhall and was on hold for the entire drive. The people at Mendenhall we're very helpful though.

Adam S.
Clasificación:

El cliente no dejó un comentario.

Denus L.
Clasificación:

Walk customers through self checkout before leaving

Darryl S.
Clasificación:

More Trucks

DESHUN H.
Clasificación:

El cliente no dejó un comentario.

Bernadette G.
Clasificación:

Lied about price

Shaudraca W.
Clasificación:

El cliente no dejó un comentario.

Michelle H.
Clasificación:

El cliente no dejó un comentario.

Aleeah B. | Overall Experience |
Clasificación:

When I purchased my storage It wasn’t even shown to me. As a proceeded to try to put my things in there they still had a lock on it.

Robert K.
Clasificación:

I MOST APPRECIATED THE COURTESY OF THE 2 LADIES AND 2 MEN WHO WERE ON DUTY DURING MY CHECK-IN. ALL WERE VERY PROFESSIONAL AND PLEASANT.

Marteshia M.
Clasificación:

NA

Nekesha N.
Clasificación:

El cliente no dejó un comentario.

Katrina R.
Clasificación:

I was sent to 3 different locations. All of which did not have the truck I reserved. I don't understand how your reservation system is not sophisticated enough to communicate with your locations in reconciling inventory so as not to cause these types of frustrations for your customers.

MARVIN B.
Clasificación:

El cliente no dejó un comentario.

Glenda S.
Clasificación:

El cliente no dejó un comentario.

Deshun H.
Clasificación:

Customer service from the store assistants needs to be addressed. It was not my fault the key wasn't where it should have been when I went to pick up the truck.

Jimmy H.
Clasificación:

El cliente no dejó un comentario.

Michael O.
Clasificación:

El cliente no dejó un comentario.

Roderick M.
Clasificación:

The handle to raise and lower the trailer broke off as I attempted to raise it off the hitch. I had to purchase hardware in order to use it. I recommend inspecting the equipment upon return to ensure it's functionality. Otherwise, the personnel were very professional and friendly, Thanks

Adam H.
Clasificación:

Uhaul cut open the ubox then went through the box then welded it back as to keep my lock to look as if nothing happened. I have photo evidence of this. I am keeping the Ubox until O receive a call from regional director or someone takes notice. Not gonna let them get away with this.

Dorothy B.
Clasificación:

El cliente no dejó un comentario.

Deshundra K.
Clasificación:

The representative that helped me due to a mishap was AWESOME!!!!!!!!!!! I loved everything about her customer service. Her energy lifted my spirits up & reminder me to smile.

Charlie A.
Clasificación:

El cliente no dejó un comentario.

TOMMIE R.
Clasificación:

El cliente no dejó un comentario.

shelia r. | First Impressions |
Clasificación:

This rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.

Dexter S.
Clasificación:

El cliente no dejó un comentario.

Amber H.
Clasificación:

Upon obtaining the rental vehicle, there were several papers with previous customers' information on them. The papers were located under the radio area.

JENE C.
Clasificación:

El cliente no dejó un comentario.

Lori F.
Clasificación:

El cliente no dejó un comentario.

kascia G.
Clasificación:

If equipment isn't available please make that known while ordering online. I had to pay 10 dollars for an appliance dolly when all I needed was a regular dolly. While ordering online I said I needed a regular dolly.

Eric N.
Clasificación:

El cliente no dejó un comentario.

Angela W.
Clasificación:

Make what's showing on the dash be taken care of . Indicator show low air pressure on the tire and was not checked by staff before leaving. Other than that, staff was very professional and helpful, will recommend to others.

Kenneth A.
Clasificación:

Not sure who to blame the city of Memphis, the particular store owner, or the U-Haul Corporation as the need for reliable moving accommodations should be affforded to everyone. I didn't get the appliance dolly I requested and was assured would be in my truck. Once I was told there was no dolly it was followed up by “every time we rent them out they never come back” This is Sad, please give me a refund

JOSEPH B.
Clasificación:

El cliente no dejó un comentario.

Muszette D.
Clasificación:

The only complaint I have is that I paid in advance for a dolly to assist me with heavy objects/ furniture but was told there wasn't one available!!

Jeffrey H.
Clasificación:

Everything ran smooth

tollaria W.
Clasificación:

El cliente no dejó un comentario.

Tim L.
Clasificación:

I set up the express no contact pick up and verified it with a Uhaul representative ahead of time. It did not work on the morning of the rental. I had to go inside and I'm a high risk individual for covid 19. Also, I had added an appliance dolly to the order and was told that none were available. No effort was put in to locating one somewhere else.

Glenda S.
Clasificación:

El cliente no dejó un comentario.

Derwin M.
Clasificación:

El cliente no dejó un comentario.

Mary G.
Clasificación:

El cliente no dejó un comentario.

SAUNDRA T.
Clasificación:

El cliente no dejó un comentario.

MIchael L.
Clasificación:

El cliente no dejó un comentario.

Richard H.
Clasificación:

El cliente no dejó un comentario.

Robert D.
Clasificación:

El cliente no dejó un comentario.

Deadrian B.
Clasificación:

The location in Memphis was perfect.

Marco C.
Clasificación:

El cliente no dejó un comentario.

Terri F.
Clasificación:

Rented the truck. Was told I could come back the next day to have the car tow put on the truck and to have the car loaded. Came back and they were putting the tow on the truck, only to discover the headlights didn't work and we would have to use the brights. Then I was told they wouldn't put the car on the tow without another charge. I've rented before. Never had this kind of disappointing experience.

Shondra B.
Clasificación:

Very helpful and respectful with rental and drop off

Charity W.
Clasificación:

El cliente no dejó un comentario.

Larry D.
Clasificación:

The vehicle given to me kept stalling out. I called the store location to inform them as I also paid for 3 hours moving help through you guys and wasn't able to utilize them for much of anything due to the truck consistently shutting off. When I called the store a young lady answered and wasn't any help at all. She said if there's any issues with the truck to go to the website on the contract that was given to me and they will send out road service. I explained that my concern was the movers I paid for that aren't able to do any work because I can't get the truck to the location to unload. She said well if there's any issues I just need to go online. Her attitude came off as if oh well.... not her problem! When I turned in the vehicle, I explained the same to the guy checking it in and he too said absolutely nothing and was not concerned.

Stacey P.
Clasificación:

El cliente no dejó un comentario.

Charles B.
Clasificación:

El cliente no dejó un comentario.

JAMES H.
Clasificación:

Everyone was great.

Lawerence W.
Clasificación:

El cliente no dejó un comentario.

Ashley E.
Clasificación:

El cliente no dejó un comentario.

Steven C.
Clasificación:

El cliente no dejó un comentario.

SAMUEL O.
Clasificación:

They were very welcoming and helped with the drop off process

Thomas M.
Clasificación:

El cliente no dejó un comentario.

JACQUELINE J.
Clasificación:

El cliente no dejó un comentario.

DeShondra H.
Clasificación:

Used this site just to drop off the U-Haul. I had no issues with drop off.

Richard C.
Clasificación:

This location was fine. The customer service I have received elsewhere is horrible. This has been twice this month that I have received very poor customer service. Would not recommend the company to anyone.

Todd L.
Clasificación:

Cigarette ashes in cab. Strong tobacco smell. Make smoke free

Ferozsha K.
Clasificación:

Person who gave my truck was very rude, she is not willing to give the truck to me despite of early check in and she charged extra money

Rajesh P.
Clasificación:

Truck condition was pathetic. Gas filling point was malfunctioning - was not able to fill the gas continuously. Bad service. Truck was wobbling if you go beyond 40 mile/hr speed. Fuel check billing was incorrect when i got the final bill.

Sonja H.
Clasificación:

El cliente no dejó un comentario.

Carroll H.
Clasificación:

This location was on point ! We only used the trailer for 2 day and still got charged for 4 days . We dropped it off 2 days early makes no sense to me

Lannette C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

nikisha a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Adriane H. | Overall Experience |
Clasificación:

Everything was A1!!!

Cody B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Demarcus R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nichelle T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nichelle T. | Overall Experience |
Clasificación:

Will come back again if I need Uhaul service.

Landy S. | Overall Experience |
Clasificación:

Location manager, Ted Sr. is a great guy!! He was always willing to help with any of my concerns.

Runetta C. | First Impressions |
Clasificación:

It was the worse experience I've ever encountered. The staff were horrible. Staff were on their personal cell phone having personal conversation while myself and other customers were being waited on. The staff were extremely unprofessional. Had it not been closing hours I wouldn't have stored my things there.

Kyla S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Zina J. | Overall Experience |
Clasificación:

I had several problems and they worked with me to resolve all of them thanks to the Mendenhall staff and Mgr

folaurasha j. | First Impressions |
Clasificación:

Have issues with storage & returning truck

clarice w. | First Impressions |
Clasificación:

Excellent service with very little effort

Nichelle T. | First Impressions |
Clasificación:

The staff was awesome and very professional thank you all so much.

TAMIA M. | Overall Experience |
Clasificación:

I didn't move my stiff iut what is going on!!!! I can't pay my bill!!!

RASHIDA W. | Overall Experience |
Clasificación:

I had a few issues, but they were resolved with a call to 1 800 number. Denzel gave GREAT assistance! Very nice, professional young man. The young lady at the counter was sleepy, therefore, slow.

fatima W. | First Impressions |
Clasificación:

Perfect!

Laverne B. | Overall Experience |
Clasificación:

Professional and polite.

Laverne B. | First Impressions |
Clasificación:

Friendly customer service. Very helpful in acquiring my storage area with plenty of room. Excellent and professional service.

Cheree C. | Overall Experience |
Clasificación:

I have no complaints.

Jewel A. | Overall Experience |
Clasificación:

I was very impressed by all the people that work there

Davonya T. | Overall Experience |
Clasificación:

will return.

Denus H. | Overall Experience |
Clasificación:

The staff was friendly and polite and clear the line in a timely fashion8

Jasmine H. | Overall Experience |
Clasificación:

Rent went up didn’t like that

Landy S. | First Impressions |
Clasificación:

Mr. Ted Crawford Sr. professional and most accommodating in every aspect of my needs. Ten stars!!! Two thumps up!!!! Great guy!!!!

Jacqueline L. | Overall Experience |
Clasificación:

It depends on which staff member was at the counter but the attitudes were horrible. The prices are too high and they don't offer anything more than other facilities.

laquita d. | Overall Experience |
Clasificación:

Thank you for everything

Latonya B. | Overall Experience |
Clasificación:

Service is great. Everything was easy and convient and prices reasonable.

Laquita D. | Overall Experience |
Clasificación:

The staff was friendly.

Rick M. | First Impressions |
Clasificación:

Wait time at the counter in the office was very long. Getting into the storage facility was very confusing. Instructions on the procedure for swiping the access cards are needed.

Kathy B. | Overall Experience |
Clasificación:

Love everything.Everyone was nice and kind would come back again Thanks

katina m. | Overall Experience |
Clasificación:

i will definitely recommend the Mendenhall location to friends and family,and i will be using you all service again soon

Landy S. | Overall Experience |
Clasificación:

*Uhaul of Pasadena CA, Raymond Ave.- Jim; Great guy! Very efficient and polite. *Uhaul at Mendenhall Memphis TN, Mendenhall Rd.- Ted & Trey...real gentlemen! Informative and very helpful.

Pruthviraj T. | Overall Experience |
Clasificación:

It was great experience with Uhaul.

Nolitta J. | Overall Experience |
Clasificación:

Thanks for your help

Connie C. | First Impressions |
Clasificación:

I enjoyed how I was treated. The young lady was very professional.

Michael B. | Overall Experience |
Clasificación:

a

Tonya W. | Reservation |
Clasificación:

Great customer service!!!

SHAYLA L. | Reservation |
Clasificación:

Problem after problem!! I was charged extra mileage and gas because I had to go to another state tyo pickup this truck way out o f my way left a message with manager no vall back yet

ANIKA P. | Overall Experience |
Clasificación:

Customer service wasn’t great and yalls storage unit was a joke

KEITH B. | Overall Experience |
Clasificación:

great store and great management team!!! Thank you!!!

David H. | Overall Experience |
Clasificación:

None

Beatrix W. | Overall Experience |
Clasificación:

Courteous, knowledgeable, and professional.

Rebecca H. | Overall Experience |
Clasificación:

Once my U-boxes arrived in Memphis, TN, my experience was horrible! You cannot reach anyone in the Memphis location and I received terrible customer service when trying to resolve issues.

yilmaz s. | Overall Experience |
Clasificación:

Thanks for good job.

Charlie T. | Overall Experience |
Clasificación:

Great customer service!

Anthony H. | Overall Experience |
Clasificación:

Informed person at counter I was moving out of my storage unit. She didn't move me out and I was charged for a empty unit. Was told money would be refunded haven't received as of yet

Joseph H. | Overall Experience |
Clasificación:

I only needed a ubox for a one way move. They added a monthly storage fee and have charged me for an empty box I no longer needed! Nobody will contact me and Dominic will not respond to my inquiries!

No se han enviado comentarios para esta ubicación.

Volver
arriba