The young man who works there that assisted us with picking it up and again with the return was an excellent representative for U-Haul. He was very helpful both times and made the process very easy, assisting with checking us in and out and also digging out the trailer in the snow.
PAUL PCustomer Reviews for U-Haul Moving & Storage at Manchester Airport
Testimonials From Recent Customers
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Great location and Team more then willing to help also got a storage unit!
Rachel MI haven't rented a U-Haul in ten years, and clearly you all have stepped up your game, as this was a fantastic experience! The Bedford, NH, location was very open and inviting, super organized, and very clean. The guy who helped me (I believe his name was Reggie, but I'm not positive), was extremely efficient and helpful (hold onto him!). The return process with the app was very easy and intuitive. Can't say enough positive things!
STEPHEN BQuick fast easy to use service!
REGINALD PBedford, NH staff was simply outstanding through the entire experience. Special thanks to them for a job well done.
Charles CThe two wine who helped us out on the evening of Tuesday 1/21/25 were fantastic! These two deserve high paradise from their bosses. They were very professional and knowledgeable.
Michael KI set up my truck so that I would just have to go pick it up. Get my keys and go truck was not ready. I didn't have the keys. The truck was not pulled out and ready for me. Could not find it directions to where it was parked hard to understand Was not a great experience.
JEAN PUbox was smaller than I thought
Scott GAll the movers I used were excellent!
Bettyann CThey over charged me for mileage. Said I did 147 miles but I put in less than 10 gallons in gas for a 20 footer. This place is a rip off. Do t rent from here.
SCOTT LGreat facility. Clean and dry. Well lit. Well maintained. Easy in and out and the available carts are very convenient
James K | Overall ExperienceThe staff is very nice.
AMBER L | First Impressionslately getting the receipt e mail to me has been a problem, had to go in twice to remind them, second time they sent the wrong one, i use uhaul for work so the receipts are important.
KEVIN LA much better experience here than at the other chain storage place.
Carol S | Overall ExperienceE Z PASS ON VEHICLES AND BETTER FUEL EFFICIENT TRUCKS. OTHER THEN THAT EVERYTHING WAS PERFECT.
Roland NUhaul exceeded all of my expectations, at every step in the process, with moving my stuff from NH to FL. First, I was able to get a quote without speaking to anyone, which was helpful to me at the time. The quote was lower than everyone else. Then when I started to delve more deeply and I created an account and started exploring the website more, I received a text asking if I would like a call for more information. That was such a nice and gentle way to offer support. I spoke to someone and they answered my questions and also had my quote in writing through the website which is again so helpful when your mind is on a million different things during a move. I could also communicate via text if I preferred it that way. The pick up and delivery was on time, smooth, and had great customer service. Someone also called on pickup and delivery day to ensure everything went smoothly. The box had a bunch of blankets I used to wrap artwork and pad some of the walls, which was great. I know everyone will not have the same experience but I will admit I didn't do a great job packing or wrapping the boxes and yet everything still came in perfect order. Not a ding or scratch on all my artwork, china, coffee mugs, etc. I am so incredibly happy with the service and the pricing Uhaul provided, I keep telling everyone I know about it. I highly recommend it. ¡Gracias!
Carrie NMake it easier to find the business desk when you enter the store. It ie located in the back behind other dislplays
PATRICK BA++
RONALD MMy first time using U-Haul in Bedford. Couldn't be happier. Easy process, simple pick up and drop off. Tara in the Bedford location was fabulous. Really helpful, very pleasant to deal with. She made it so easy. Gracias.
ROGER WThe windshield inside really needs to be cleaned
ELIZABETH MI accidentally set of the alarm when I first opened the door, sorry about that. I will be sure to log in first before opening the door and log out when I am done. I am glad there is an alarm/security.
Craig S | Online Move InStop renting equipment to people under my name. Why would I rent something in new Hampshire when I live in Wisconsin
ANDREW LMK's customer service was excellent
STEPHANIE LRented a trailer. It was excellent!
JOHN DLocation was easy to find. Was clean and neat. Staff was friendly when re arrived. We were on our way in under 15 mins from arriving.
MAXIMILIAN AThe trailer's rear opening was jammed shut and we could only open it with one of us yanking the door up and forcing ng the tip of an umbrella into the jam and prying it open. The trailer was dirty and we found two dangerous rusted nails and other trash in side. Clean and make sure trailers are operative before renting out equipment .
Frances FGreat customer service from start to finish! I was pleasantly surprised with how smooth and easy this whole process was. Box arrived early and everything was perfectly intact!
Caitlin SEVERYTHING WAS GREAT
lisa q | Overall ExperienceStaff was fantastic, friendly, and went above and beyond for me! I felt like this was the easiest part of my move.
Logan PThe alarm going off all the time while I'm in the building was incredibly stressful and startling.
Kim W | Overall ExperienceNot charge so much. I was told there was a mandatory $15 insurance charge. Come to find out it is not mandatory. Also, I used the truck for 1.5 hours and went less than 20 miles….its advertised as 19.95 and ends up being double for the worlds shortest trip.
ROSE MMK and the team did an excellent job!! A++
CADE WWhen returning a truck at this location they should come out to the truck to greet you instead of making the customers walk 500 feet into the building to complete the return especially when the customers are disabled with a walking disability
SCOTT DVery friendly customer service. Efficient and organized.
DAVID BEverything was great until I need only one of the boxes and then it all went wrong. Flexibility would be very helpful to your company. I say this because I had two u-boxes and at the end of the month I only need one but could not return only one and keep the other due to the contract or so I was told. I asked about prorating if I was able to empty before the next month was up and again flexibility would have been more beneficial to your company because I would have kept for a couple more weeks and then asked for pick of both boxes. I am on a budget and need to use my money wisely. So keeping two boxes for $198 for an additional month was to much and not being able to reduce by prorating for the additional two weeks necessary for me to empty. I can see the first month at full but after that prorating would be helpful to you because you would continue to make money. But instead I had to empty the boxes into places I would have preferred not to in order to reduce my expenses. I hope you take serious consideration into changing your policies and adding more flexibility of these rental units because I am making sure to tell everyone who asks that I had a good experience until I need some flexibility and than it changed and I was not happy about. Also you website is difficult to use. I was very frustrated with. Hope this helps! Brenda
Brenda MExtremely easy return.
GERARD MDid not interact with the staff, dropped the truck off after hours. The facility looked clean and well organized. Truck return lane was well marked and well lit.
NORMAN GTara and the Team are just amazing! Equipment is in great condition, I needed to extend my rental it was done on the App quick and simple.
Jason RWe used the storage facility for about 5 years with no issues. We would highly recommend this facility! ¡Gracias!
wess w | Overall ExperienceWe used the storage for 5 years and never had an issue! ¡Gracias!
wess w | Overall ExperienceWhen we got to the location where we were moving furniture, the door would not easily open becuase it was off its track. We called roadside assistance and through putting pressure on the door in various locations, we were able to finally get it to open. This should have been checked before we left the U-Haul location.
Ryan CThis is the best hassle away free to pick up a vehicle for moving and storage. The staff here are friendly quick and no nonsense to deal with. I would highly recommend!… And the price can't be beat.
VERSEE DOn the containers we were not sure if one was enough. They recommended to get two and if did not need the other one to let them know, which is what we did. We would highly recommend U-Box could not have had a better experience. I have a friend that is moving from Montana to Arizona. She mention that is where she was going and I told her it would be a get choice. Everybody I have talk to at U-Box as very helpful and you pick up and drop off as just as friendly. Thank you so much for the great experience.
Carol LThe truck I was given had a lot of mechanical issues such as needing an alignment, a slipping and failing transmission, the column shifter felt extremely sloppy, the driver side mirror was improperly set with no possible adjustment and also rattled the whole time, the cargo door spring was set too tight and jammed the door during loading. All in all, it reminded me of the 500$ cars I used to buy to drive around in until they fell apart. Also, know where your rental equipment is. While it was nearby to where I was suggested, and I was able to finally locate it, the guy at the counter told me the truck "should be in g2" and it wasn't.
Andrew BU-Haul made the move so easy
Nancy CEveryone with your staff was very helpful and prompt with their service. Will definitely recommend your location!
JOHN GConvenient and on time
warren jTara was so helpful and did her job perfectly!!
Salih A | Overall ExperienceEverything went very well. Very good customer service!
DeeDee PEverything went perfectly. Each person we worked with was very professional and prompt and the whole experience was very positive.
Rebecca DExcellent staff.. Thank you Samantha (Sam) in the bedford NH location. She was awesome.. The Place was extremely clean and you can't beat the price or the convenience. 5 stars every day.. Thanks so much.
James V | First ImpressionsAlarm protected facility. Well maintained and clean. The loading and unloading zone was great. It was easy and convenient. I would use this location again.
Sarah E | Overall ExperienceDidn't go inside unknown how location looked
JOAN JVery easy process and the truck was new!
ARVID DStaff was very helpful and friendly.
KYLE BGreat service! Thank you
EDWARD WHire customer service agents who no know how to interact appropriately with customers
CAROLINE PVery convenient to have service on Sunday! Very helpful and friendly staff. Very efficient with installation taking about an hour after drop off. New Thule bike rake fits perfectly! Thanks!!
Ross BThe UHaul on Veterans Road in Port Charlotte = the staff was so friendly, helpful and accommodating. Veronica and Scott both disserve an applause. They both bent over backwards to meet our needs with friendly and helpful suggestions and a smile on their faces. You can tell when people love their jobs and both of your employees sure do!!!
William PThank you for storing my stuff securely.AA+
John G | Overall ExperienceService and convenience were great! Great job all!
DONALD MCustomer service was poor. I had to initiate the conversation and ask all the questions. There was little effort to "help" me. I felt like I was bothering him. Too bad because it's a nice facility in a nice location. I will never go there again.
JAMES LEasy process to manage, there should be credit for fuel over the received amount at the beginning of the transaction - anything over a quarter + of a tank should be credited.
CHARLES NNothing your doing great !!!
RICHARD SI've used U-Haul on many occasions. This is the first time the truck ran properly and I had no issues getting the truck or dropping it off. Just a little pricey for a long move. But I would definitely use them again.
SHERRY WOnly recommendation would be to power wash where the pigeons have pooped on the RV parking areas and try to get them to leave since they are so messy. I'll be covering my vehicle given the pigeons.
MARY D | First ImpressionsGood facility. Great staff. Helpful every step of the way.
Matthew FLiked the attention to detail.All Uhaul staff was friendly, helpful and Knowledgeable. I recommend this location to all my clients. Thanks.
ED D | Overall ExperienceThe staff was great
Raymond D | Overall ExperienceThe Bedford location manager has been extremely helpful in answering our many questions and assisting us, thank you!
Heather D | First ImpressionsThe staff was very knowledgeable, kind, and courteous!
Dawn F | First Impressionseverything’s good
DANA R | First ImpressionsVery nice facilities only reason we emptied our unit it was to far to travel when we needed something soo we got another unit at a uhal just a couple of miles from our house
rene h | Overall ExperienceTara is awesome!
Nicholas C | First ImpressionsLoved everyone there Tara has always been great. I think the only thing I'd suggest is more checkout help at the counter. Sometimes it was a wait.
Kevin S | Overall ExperienceAlthough I have not moved in yet, I had rented storage space a few years ago. The Manager, Tara, is a wonderful and easy person to work with. She hires excellent staff and they all greet you with a smile. They are extremely helpful, never rush you, and are very accommodating! Thank you Tara and staff for being so great to work with!
MARTHA C | First ImpressionsI had Tara help me like 5x with out move, storage rental and trucks and van(s) sometimes at the last minute because of the date changes on our moves w/ our college son and she was super helpful! She listened, assisted in any way and helped with the whole thing. There was also a couple other employees I dealt with and they were fantastic as well. We are definitely renting from this place and will use Bedford Uhaul ( not Manchester - our usual location) moving forward because the customer service was awesome and the place is very neat and clean, we'll organized. Thank you again for everything-
MARISSA R | Overall ExperienceI would highly recommend this storage facility to anyone. The staff are all extremely friendly, the facility is immaculately clean, very well lit, secure, and easy to move things in and out using the carts that are available.
Michel B | Overall ExperienceThe staff were very helpful and nice
Salih A | First ImpressionsThe staff was really friendly and informative, I felt really welcomed and was impressed by how organized the layout of the store was. I will definitely recommend this location to my friends and family.
DAMIAN B | First ImpressionsRV146, Building is disgusting. Layered with pigeon droppings, slimy and rotting, Had several things both covered and uncovered, animals got into covering, Building smells like a sour chicken coop.
Sean K | Overall ExperienceSam is wonderfully helpful, knowledgeable, and personable
VICKI S | First ImpressionsI am a tough reviewer but this place was wonderful. Tara and team did a great job for us for 4 years. I challenged them a lot and they were always pleasant and accommodating with all my crazy ideas. I will miss you. Diana Sheedy Chaos Coordinator
Diana S | Overall ExperienceI've had the best customer service from Tara on 451 South River Road Bedford. The is very professional. She helped me from start to finish. She answered all my questions and concerns. I could not say anything negative but positive about Tara and Uhual. I rented a truck and a unit from her. Tara, I appreciates you so much. Thank you! Rocel
rocel G | First Impressions2nd floor is much warmer than 1st floor. I understand there is a range for climate controlled but, 2nd floor was borderline red at 80-85 degrees while the bottom floor was a comfortable 65-70.
Chris S | Online Move InI'm not sure her name, but the woman checking me out was so friendly and pleasant. I had my do with me and my dog thought she was the best thing ever. Anyways, please thank her for being so helpful and just an overall good person.
TIMOTHY A | Overall ExperienceCleanest bathroom in Bedford
Juan R | Overall ExperienceGreat facility. Extremely clean and well maintained. Staff is very friendly, helpful, and professional. All moving and storage supplies conveniently locsted at the facility. Overall a great experience.
Russell D | Overall ExperienceThank you Becky for all your help
DEBRA J | First ImpressionsThe only thing I didn't like was the increase in prices without any notice. But serves my purpose as well while I needed it. Gracias
Erik m | Overall ExperienceCLEAN, nicely organized, units both indoors and outside. Especially liked the outside units because we could drive right up to them. Secure at all times of day. Card for signing in and out plus good locks. Well lit inside and out. Easily transfer from outside unit to indoor, from large to smaller. And because we'd used a UHaul truck initially, we got a free month,then a special gave us another free month. For 3 months, we paid only $89 for a final month. We couldn't have asked for a more convenient and safe place for storage.
JOHN C | Overall ExperienceBunch of idiots and losers at this place. My lawyer is still working on suing them. They'll answer in court where they had my mom's phone number
Elvis O | Overall ExperienceNo where did it state that you had to check in with front desk and obtain a physical key. Your instructions make it seem like all you need is the digital access code-that is not the case… and we ended up setting off alarms. Not the experience we want to have.
REBECCA p | Online Move InEverything is great, excellent. But we would like to see extended hours up to midnight. 10pm could be early if busy with moving issues. We also would like U-haul to rent ramps needed during load/unload
ZAFER E | Overall ExperienceThe minute we walked in the building we were greeted by the staff. Every item was easily found . Store was extremely clean and organized. Trailers and units were also very clean. Staff very professional and friendly. Thank you Gladysz Family
DANIEL G | First ImpressionsI was not made aware it would be 2 smaller storage units instead of one. When I opened both units it set off an alarm scaring me. There was also dead bees and flys inside the unit which makes me worry it's easy to get bugs in the unit
MEGAN f | Online Move InNot sure checked me out for the final time and inspected my unit. He did a great job and made it quick and easy.
David W | Overall ExperienceWe rented a storage room, and the next day we rented a truck for moving things there. Making the arrangements online was easy and the staff was very cordial. The room was neat and clean and they were able to change rooms when we decided we needed a larger room. And because we rented a truck we got an extra month of free storage on top of the initial free month we had because we had rented a truck to drive up from Florida. Very pleased with the service.
JOHN C | First ImpressionsI rented 2 units. One of them the price went up without letting me know. Have constantly emailed the manager or have asked to have her call me & i dont get a response back. Finally gave up & moved out. Front desk is always rude especially over the phone.
Ivelisse N | Overall ExperienceI rented 2 units. One of them the price went up without letting me know. Have constantly emailed the manager or have asked to have her call me & i dont get a response back. Finally gave up & moved out. Front desk is always rude especially over the phone.
Ivelisse N | Overall ExperienceThe two woman that helped me on Saturday were wonderful....extremely helpful and pleasant. Thank you, Tim Arel
TIMOTHY A | First ImpressionsExcellent customer service!
Steven R | Overall ExperienceThis was an excellent experience in every aspect!
RAYMOND M | Overall ExperienceTara is great and the facility is always in mint condition.
MARIAH M | Overall ExperienceStaff is unbelievably helpful. So kind and positive. Made the process of rental unit so easy to sign up. Place has a feeling of safety. Happy I drove by 2 other facilities and used uhaul. Rita
RITA B | First ImpressionsI don't have any complaints whatsoever. This was my second time for renting a spot. I plan to rent a space again in September of 2024.
Pauline P | Overall ExperienceThe price and the staff was great
LORRIE h | First ImpressionsEveryone there were professional, friendly and helpful.
eugene b | Overall ExperienceThe manager on site, Tara, is excellent. Professional, respectful, knowledgeable and kind.
DebraK K | Overall ExperienceSam and her staff are super good. They come together to help each other, and it is so nice to see "the good vibe," in her store. Service is good as well.
Frances W | Overall ExperienceNo 24 hour access, other than that. Excellent storage rental facility.
Sean K | Overall ExperienceThis is my second time with this storage location and it's hands down perfect. I'll keep going to this one for all my needs.
Cassandra J | Overall ExperienceGreat Experience. Very friendly staff 🎉🎉
Bobby D | First ImpressionsWe were impressed by the professionalism of Tara Mardones in our past experiance here and were hoping when we retuned she would be working there still. She was, and helped us with all out storage neeeds for this fall helping us find the best location for our needs.. She is an asset to your company!!! Gracias
Jonathan F | First ImpressionsThankful for this locations team
Bianca M | First ImpressionsWould be nice if you could be put on waitlist for RV storage instead of having to call every day and constantly check web page for availability
Randy L | First ImpressionsEverything was easy and as expected and they offer full insurance on my belongings!
JUSTIN H | First ImpressionsGreat place! Great staff!
MARY D | Overall ExperienceKrista has gone above and beyond to help. I couldn't have done it without her. And the staff as well.
PATRICIA N | First ImpressionsManager is kind and extremely helpful. She does her very best to make your experience as easy and painless as possible. Nothing but a positive experience. Highly recommend.
Sherri C | Overall ExperienceIssues with the app and online check in
ELAINE-MARIE B | First ImpressionsThe truck I was driving gave me a hard time I got stuck at home and at the gas station trying to turn the key it took 10 minutes to get the key to turn both times and when I called to try to talk to someone about it the next day the person hung up ... I did not speak rudely of get angry in any way was just trying to understand why the truck did that and then was asking if I could get a final cost but was told that I needed to go to the email. I find that an inconvenience if I have questions about my charges I like U-haul and have used them in the past with not a problem , so if your company has changed its courtesy police I would be greatly disappointed ☹️
Debra T | First ImpressionsIt was easy to set up . It was a pleasure working with Kristen . She was very knowledgeable .She showed us the unit and how the access to the building worked and how to lock the storage unit correctly . She likes what does. Easy to tell that when talking and interacting with her .
HOLLY L | First Impressions