Customer Reviews for U-Haul Moving & Storage at Maitland Blvd

Rating:

5.0

Everything is well

Rating:

2.0

Unfortunately, the rats over took my unit apparently with a unit down the way that had food stored in there. The racks destroyed 75% of the things that I had stored in that unit electrical, clothing, furniture etc. that I had to trash.

Rating:

5.0

None

Rating:

5.0

They are awesome at the location of my storage. Helpful and friendly

Rating:

4.0

It would be nice to have access 24/7

Rating:

5.0

Frank is a amazing person

Rating:

5.0

I will be eternally grateful for Frank . The Maitland store manager. . Since my first contact with Frank he put himself to help me out. Unfortunately when I was about 70 miles from Orlando I had the back tired blown and I almost had a accident. I was completely stressed out and I couldn’t think for myself. Frank was the person to tell me the words I need that time. I had the truck towed to the Uhaul facility and for days I couldn’t solve the problem . Finally yesterday September 26 th . I was able to get all set. I had a V.I.P treatment by the whole staff. Frank was compelled with my situation with my dogs and knowing a little bit about how hard was my last days. Im 54 years old and I never had someone who put his heart to help me out.Representing one business. Today I feel renovated. And if this survey can be considered. I would like to ask for the UHaul directors or C.E.O. Please give Frank a shout. My experience with a “business with a heart make the difference in my life” Thanks to the whole UHaul staff. And for a Angel named Frank at the Maitland UHAUL facility. He really make my life easier. Eternally Grateful for all. Thanks

Rating:

4.0

Guy behind counter was super helpful, friendly guy. Check in went quick. Answered all question showing knowledge. Help me hook up trailer and double check i was good with it. Would use them again.

Rating:

1.0

Customer Service class are needed quarterly for each employee

Rating:

2.0

The pest control was awful, rats got into my storage unit and destroyed my mattress and when I went to talk to someone at the front to see if there was something they could do no one was there and the door was locked it was 2pm on a saturday.

Rating:

5.0

Frank the manager and his staff were very knowledgeable, very professional and very helpful. I'm very pleased with their service.

Rating:

5.0

Everything good 👍

Rating:

5.0

My storage was covered with rat dropping. There was rat dropping all over my furniture and computer equipment. There was a dead rat cut in half in there as well. The whole unit was a health hazard.

Rating:

5.0

I had a very positive experience from beginning to end. Thank you for such great customer service!

Rating:

2.0

The wording on the website is confusing and I feel I was ripped off and swindled for extra money.

Rating:

4.0

Thanks for the opportunity to be a u hale resident.

Rating:

1.0

Worst uhal ever got a reservations this morning went to pick it up it wasnt there then Franklin the owner sent me the address for another place which was a sketchy car dealership no where near where he said it was going to be at.Had me driving around for an hour and a half tried calling the original location several times then finally get him on the phone and he said can i place you on a brief hold so i sit there not hearing anything for like 10 min .I drive back the the uhal place and Franklin is just sitting there eating his wawa sandwich and is just very unappologetic would never ever go back to that specific uhal.

Rating:

3.0

The staff are great. They were very accommodating and helpful. Our unit was old, the roll up doors were at times difficult to open. Too many pest droppings for my liking.Over all the unit did what it is suppose to do, but I wouldn’t consider it nice.

Rating:

5.0

I had to go to this location because when I went to the location where I rented the trailer it was unavailable. The staff at the 7803 N. Orange Blossom Trail location was very helpful and friendly. I'd recommend this location.

Rating:

5.0

They have some amazing people. I was happy to meet them after the traumatic housing issue I had. They helped me greatly

Rating:

1.0

They told me to come clean my storage out on the 6 on sold it on the 6 of this month shady....

Rating:

5.0

Everything to me is good service

Rating:

5.0

Great staff my things stayed safe for months. Thanks uhaul at maitland.

Rating:

5.0

This facility is one the cleanest and the staff are very friendly I highly recommend it to anyone.

Rating:

5.0

The girl who took my trailer off was very nice, and sweet, and should get a raise. She told me she will send in a complaint as well ad was really great at her job and quick. She really worked hard and knows what to do.

Rating:

5.0

Very help ful

Rating:

5.0

Staff was great, helpful and timely. The box was packed and in uhauls possession on 6/8, however was not picked up for shipment until over a week later on 6/16. The box was guaranteed to arrive on 6/24, however this caused the box to arrive late on 6/26.

Rating:

5.0

Great! Franklin was a really nice guy and assured me my contents would be safe, and made the process smooth and easy.

Rating:

5.0

Mr. Frank and the staff are very Friendly and helpful yes I recommend everyone to visit this location because I was treat like family members thank you for your support keep up the good work to all from Edwin & Laura Crespo.

Rating:

5.0

Franklyn and his associates, can't remember her name, were very helpful in getting my unit checked in. Very friendly and made me actually laugh on such a stressful day. Thank you!!

Rating:

5.0

The customer service at this location was wonderful! My family drove all the way from Ohio after reserving a week prior at another location in Altamonte Spring, FL only to be told they did not have anything for us after providing our reservation confirmation number. That location was not accommodating and their service was terrible. We arrived with an 18 wheeler truck at this location and the gentleman was so kind!

Rating:

5.0

Great service , all personal very friendly and the manager very helpful person.

Rating:

1.0

This location was friendly and amazing. Answered all questions. Rockstar!

Rating:

5.0

The truck looked like it had previously been used to transport plants of some kind. Moms attic had dirt and leaves on the shelf. We had to sweep before loading. The dirt was not easily seen upon visual inspection prior to leaving.

Rating:

5.0

Supply a small whisk broom to brush out van floor up front.

Rating:

5.0

The manager/owner was super nice and polite.

Rating:

3.0

Everything was good, but we had to get our stuff out because rats was eating holes into everything. Lots of ruined cloths and furniture. Along with books that’s not replaceable.

Rating:

4.0

GREAT CUSTOMER SERVICE! THANKS MR. SERRA!

Rating:

5.0

Frank was extremely courteous and assisted me very efficiently

Rating:

3.0

Cleaner truck

Rating:

5.0

Franklyn Serra at this location was very nice, accommodating and helpful. I would use this location for future needs.

Rating:

5.0

Good service

Rating:

1.0

Frank is very rude and the place is disorganized. It took over two hours for him to access our pods so we can go in them. I would never go here again

Rating:

5.0

Keep up the good work

Rating:

5.0

I would like to get the link to deliver uboxes

Rating:

5.0

Franklyn was very welcoming, patient and helpful. He assisted us quickly and he was easy to talk to. After some challenges we experienced during our move, it was refreshing having him help us at the last leg of our move. Definitely will recommend this location.

Rating:

5.0

The manager and all the employees were friendly professional and very helpful!

Rating:

5.0

This was my first time on a one way move and your teams in Orlando Fl and Clarksville made this move so easy. I definitely would recommend them to family and friends!

Rating:

3.0

Your system wouldn't allow me to check in online, had to wait for 50mins in line, then I had to clean the back of the truck, had to clean the same truck I got last week!!! I'll go somewhere else, and not recommend!!!

Rating:

5.0

The manager and all the employees were friendly and attentive to me

Rating:

5.0

The manager on site was very professional and accommodating. Would rent from here again

Rating:

4.0

Franklyn in the office was terrific. Very helpful. Actual units are satisfactory, could use updating. Overall very satisfied.

Rating:

5.0

Everyone was super nice and accommodating definitely would recommend

Rating:

5.0

Cleaner Inside Cargo (where individuals sit). Frankly & Racheel are awesome customer service personnel, unlike the rude female at the 436 location last year.

Rating:

5.0

Frank is the best Uhaul personnel I've met!

Rating:

3.0

Rat poop inside furniture rats bite up my furniture will never go back or recommend this storage facility.

Rating:

5.0

Frank is a great great guy I Dont really know him other then my storage was there but he is 100 per cent good customer service I will recommend him

Rating:

2.0

Storage unit had a mice problem. Found torn bags, cardboard boxes, and some dry goods eaten. Found multiple spots of mouse urine and feces.

Rating:

4.0

Rushell was professional and nice. Thanks!

Rating:

5.0

thanks , great service

Rating:

4.0

Just storage area is little bit old.

Rating:

5.0

great service

Rating:

5.0

Outstanding ! Thank you Frank!

Rating:

2.0

Was quoted (on phone when making the reservation) that total cost for the rental would be $120 (plus tax). When returning the vehicle, the mileage alone was charged at $147 (123 miles). Received vehicle with 1/4 tank of gas. Returned vehicle with just under 1/4 tank of gas and attendant informed me that it was “empty”. I was charged for a quarter tank of gas ($45) and on top of that a $30 fee to put the gas in. Total cost of the rental was $340 when I was quoted $120. I understand some added cost for refueling, but not $75 for 10 gallons of gas. I will never use U-Haul again.

Rating:

5.0

Excellent service and professional employees

Rating:

4.0

I wouldn't know as yet until the 28 thanks

Rating:

4.0

The storage and truck etc in apopka was the best. You have issues but you it has to do with dealing with the franchise and how each place conduct themselves. The worse for me this time was Sunny’s in Orlando. He mixed up my reservations and then hung up on me because he couldn’t get me to change my reservation for the next day. I would if I could. My help to move was only available on Saturday. I’m partly disabled and had no choice then. He didn’t speak proper English and things were worse trying to iron anything out so he hung on me and that was that. I have no problems with the actual uhual. Always treated very well and smooth. Which your online thing doesn’t work properly in leading in the right direction. Much more but let’s say next time I’ll prefer to just walk in to a uhual store and save me the headache. Thanks. Viv

Rating:

3.0

I had cockroaches and bugs all over the inside of the uhaul when i picked it up, i also reserved a 20 foot trailer and was only able to get a 15 foot after the 20 foot was bug infested leaving me to not be able to fit all of my stuff

Rating:

5.0

Great service from pick up to drop off. I would highly recommend this location. Thank you team!

Rating:

5.0

Frank Serra was excellent!

Rating:

4.0

Workers were nice truck was clean , and worked fast to give good customer service I LOVE this location very professional!!!

Rating:

5.0

Very accommodating dealership would highly recommend!!

Rating:

1.0

Staff were nor friendly and didn't even show me where my unit was

Rating:

5.0

Love everything about Franklyn. He's a true asset and one if the best people to work with. I'll miss working with him.

Rating:

5.0

Franklyn was the most helpful person I've had the pleasure of working with. I wanted to keep working with him despite the fact I didn't need storage anymore. What a great asset!

Rating:

4.0

The staff was very good. Excellent manager to work with Frank, made it very pleasant .

Rating:

5.0

General Manager is amazing , very helpful and a good guy all around .

Rating:

5.0

The manager was very helpful. I would recommend this location to friends and family.

Rating:

5.0

I really appreciate the young man named Franklin very very nice and impolite and very helpful and I would like to thank you again for your help. THANK YOU. PAULETTE CARTER

Rating:

1.0

My belongings were damaged from a leak in the roof that caused mold to grow all over items. In addition there were mice urinating and dedicating all over my stuff. I lost several thousand dollars in belongings. Extremely upset, my brother has a unit that ran into the same problem with the mice. The manager attempted to help, but was where’d about what corporate would say. Ultimately , I had to go through my belongs, clean what I could safe, and relocate it to a different facility all out of my pocket. There is some kind of insurance but no one has offered to help me figure that out. Very sad

Rating:

5.0

Franklyn was super helpful and nice :)

Rating:

5.0

Nothing, great experience

Rating:

5.0

Frank and his staff are really good people The definitely go above an beyond for their clients I was with this storage for 2 years and it’s always clean and tidy and the grounds are always clean I recommend if you close and what someone that actually checks on your things go here . Great customer service

Rating:

5.0

The self check-in process via mobile phone had an issue where the second form of identity verification took longer than expected to complete. I selected the option to contact someone I know. My contact received the text about the call that was to come, but the call never happened. So my contact had to reach out directly to customer service and have them verify over the phone. Another issue occurred after the identity verification was comolete where the screen for next step in the process would just hang and not being up next page. I had to reach out to customer service again via chat feature and have them reset the order so I could finish checkout . .

Rating:

5.0

Amazing service, the manager it's very profesional and helpful

Rating:

5.0

El lugar es muy limpio y su personal de trabajo miy eficiente te ayudan a encontrar lo que necesitas mi experiencing fue muy buena y agradable ..... gracias x su attention.

Rating:

5.0

The only problem was I had a rodent issue because the other customers do not follow the guidelines of the U-Haul so my suggestion is to be more of a stickler to the customers on keeping food out of the units so other units won't pay the price I don't blame you but I blame the other customers that don't have the lack of understanding that they need to not have perishable items in their units....

Rating:

5.0

The dudes that was working on the 13th of July they where real friendly and helpful. If you ask me they deserve a raise

Rating:

5.0

The employees were very helpful and professional.

Rating:

5.0

Great staff funny friendly

Rating:

3.0

The poor aspect of my experience was in the manner the termination of my service was handled. I received no notice, and only found out I was supposed to be out in 10 days when my gate code stopped working. Roxie did reach out and make things right (by zeroing out my account and even refunding my January payment) however, the corporate system did not get updated. Because of that, I’m still receiving lien notices in the mail.

Rating:

5.0

Franklin was extremely helpful & courteous when my storage unit had a few problems. I would definitely use his facility again. Thanks. Susan

Rating:

3.0

Had an RV in lot you closed had to leave. I'm done with Uhaul.

Rating:

5.0

Manager was very helpful!

Rating:

5.0

From beginning to the end 100/100.

Rating:

5.0

The Manager at N OBT in Maitland, FL, Franklyn, was especially helpful. He is a nice guy who cares about people. Thank you again Franklyn

Rating:

1.0

Had stuff stolen. Kicking us out. All about the money. Scum haul lost all my business

Rating:

5.0

?

Rating:

5.0

Ese lente servicio

Rating:

3.0

We have stored our camper at this facility for more than 10 years and are not happy to find out that will have to store it some place else. We were not notified that this was going to happen. We were told that a letter was mailed but we never received it. I really wish that we could continue to store it here because the location is ideal for us. I wish we had been given more notice and an explanation. If I hadn’t called to see why our payment had not been processed, I would never have known about the change. That is unacceptable.

Rating:

1.0

I had a reservation number. The manager couldn’t find me reservation. So, he began helping customers that came in after me. I sat there for about 15 mins. Another manager came in. He couldn’t find my reservation and he offered me more expensive choices. I’m 68 years old and I didn’t want a second level storage space where as I’m to climb up 2 flights on a metal movable ladder (stairs). I couldn’t afford the additional cost for a first floor and larger storage. In the moment, I signed up for the higher level unit. By the time I got there a customer the guy assisted before me had blocked me from getting to the second floor. I waited about a half in hour for her to gather items from her things. After a time I decided to cancel the reservation I had set up. I found and storage unit that was slightly larger and $2’s more. I felt invisible while the first guy ignored me a was helping people who were coming into the store. I had a reservation for a first floor. Why didn’t I get it or a better resolution? I felt unimportant and disrespected. I move from Georgia to Orlando in a short time period. You have lost me as a customer and I would not recommend you.