Comentarios de los clientes para U-Haul Moving & Storage at Maitland Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Maitland Blvd

Clasificación general:

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William W.
Clasificación:

Jamie and her assistant were extremely helpful in securing my car onto the transport trailer I rented. Top notch service.

CREILIN A.
Clasificación:

El cliente no dejó un comentario.

Steven M.
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El cliente no dejó un comentario.

sherry N.
Clasificación:

El cliente no dejó un comentario.

STEVEN J. | First Impressions |
Clasificación:

Truck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock it

CARL S. | Overall Experience |
Clasificación:

I need a phone reservation for the storage facility. When I got there they told me they didn't have the size storage that I have reserved. It was only after I made a bit of a fuss that they suddenly and almost amazingly found the unit that I had reserved! Not only that but I saw Uhaul Hawks on other units of the same size so I believe that the original salesman was trying to upsell me. When I left the salesman assured me he was going to go check the unit and check me out. He did not do so. It was only after I received an email saying that I still owed money that I found of his mistake. I had to call the facility to get them to go remove me from the system. The unit was fine I was not happy with your staff either upon rental or upon leaving.

Jeffrey d. | First Impressions |
Clasificación:

I dont understand the whole storage unit that you have to access the unit with a warehouse ladder what if you slip and fall. Not safe what's so ever!!!

Rafael C.
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Not at all everything is A-OK

Kane C.
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It's always fun to find out after waiting in line at a uhaul location that the 7am pickup location on your receipt is different from the actual pickup location. When I got to the new location, nobody was there. After frantic calling and waiting on hold forever, I ended up with the uhaul more than an hour late and missed much of the time I had for the movers. It ended up costing me more for the service than I would have paid.

Nya J.
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El cliente no dejó un comentario.

KIMMIE R. | Overall Experience |
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Very convenient and easy to use

Eric V.
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El cliente no dejó un comentario.

MIGUEL Y.
Clasificación:

El cliente no dejó un comentario.

Marsheila R.
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Clean truck...no spider webs behind seats. This move overall with using UHaul was a total nightmare. The associate at this location was fantastic...Chris.

William P.
Clasificación:

El cliente no dejó un comentario.

KATHRYN D.
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El cliente no dejó un comentario.

Mark G.
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El cliente no dejó un comentario.

MIGUEL Y.
Clasificación:

Good

Maryori R.
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El cliente no dejó un comentario.

Bebes Baby Boiutique I. | Overall Experience |
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El cliente no dejó un comentario.

Mary N.
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El cliente no dejó un comentario.

keith W.
Clasificación:

Customer service was great. They assisted with all of my needs.

Valeria G.
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El cliente no dejó un comentario.

Jim S.
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El cliente no dejó un comentario.

FABIO E.
Clasificación:

Truck was dirty: french fries and dirt on the floor. Handles were not wiped clean (it's a pandemic folks), millage recorded was wrong and I did not notice until I was overcharged at delivery point.

holly H. | Overall Experience |
Clasificación:

I want to have a storage unit that is convenient for me, and not go only when the office is open: 6pm is a ridiculous time to have to be there by. Having to get a key to open a door to the building in order to get to my unit is sooooo crazy.

Jeffrey F.
Clasificación:

Furniture dolly wasn't in the back of the truck. Good thing we checked. Tires needed air. Both of these Mrs. cost us quite a bit of time.

santos c. | First Impressions |
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Thank for all your great service

ALCIDES S.
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El cliente no dejó un comentario.

APRIL G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MENDELSSON L.
Clasificación:

When I went to the drop off location the guy said I can't drop off the truck there he gave a guy number to call and guy told me to go drop it off at another location and they charge me more for mileage I drive to the other location

Cecilia R. | Overall Experience |
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Staff were friendly, helpful and accommodating. Thank you.

William P.
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N/A

ALEXANDRA C.
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The customer service was amazing !!

Patricia C.
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Keep up the good work rental pick up & service was fast professional & courteous. Great value for my time & money Thank you

Amanda C.
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El cliente no dejó un comentario.

Eve F.
Clasificación:

El cliente no dejó un comentario.

Marco V.
Clasificación:

Very unprofessional, rushed out of equipment so they could rent it to someone else. Uhaul has always been good to me, but would definitely not recommend this location. Save your self the frustration and drive a bit further to the next location.

DEBORAH K.
Clasificación:

It was great

ENRIQUE G.
Clasificación:

Nothing everything was clean ,organized and has good price

Michael V.
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The truck was pulling to the right. Could be misaligned or sticking brakes. There was also hot air blowing on my foot because of a heat vent was stuck open

Kenneth D.
Clasificación:

They told me to wait at the drop off point in the truck on return and somebody would come out shortly! After 5 minutes waiting I had to go in to let them know that a truck was there to check out for return.

LARRY C. | First Impressions |
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El cliente no dejó un comentario.

Olga B.
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El cliente no dejó un comentario.

KENNETH S. | Overall Experience |
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The worst. They said your First month was free a lie . Would never recommend at all

Thomas M.
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El cliente no dejó un comentario.

BENJAMIN J.
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El cliente no dejó un comentario.

Elyse P.
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Staff had great customer service, answered all my questions and were professional. I will definitely come back for any moving/storage needs!

Christopher B.
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El cliente no dejó un comentario.

Kenneth C.
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The counter staff was very courteous and helpful.

Benjamin J.
Clasificación:

I'll be back

Arthur H.
Clasificación:

The rate I was quoted DID NOT match the rate I was charged. This is a serious flaw. When I received my quote after inserting the mileage, the quote gave a much lower price than when I went into the store to pick up the equipment. It was a “BAIT AND SWITCH” deal. Needless to say, “FIX YOUR WEBSITE TO REFLECT THE CORRECT QUOTED RATE INFORMATION THAT MATCHES THE SAME RATE INFORMATION WHEN VEHICLE IS PICKED UP!” Otherwise, these surveys can reflect negative feedback! Unhappy Customer

Wesley Y.
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El cliente no dejó un comentario.

ciavon W.
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El cliente no dejó un comentario.

Sammy V. | First Impressions |
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El cliente no dejó un comentario.

Nicole B.
Clasificación:

Excellent customer service. Quick and easy, in and out.

Allan H.
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Check out took a while and the clock was 30 minutes into the 4 hrs allocated for the rental. I did some of the check in on line

Kiara K.
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El cliente no dejó un comentario.

Glenisha W. | Overall Experience |
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I moved out of unit but I still receive mail and emails . Asking for payment this needs to stop in which I called to have them stop sending. Still continues to aggravate me..

Sheila F.
Clasificación:

Nothing. I was thoroughly impressed with the site and customer service. The General Manager Mario was exceptionally!!

Carlletta W.
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El cliente no dejó un comentario.

Angel B.
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El cliente no dejó un comentario.

DIANE F. | Overall Experience |
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Staff always nice and efficient. Appreciated that. Good customer service.

Joseph M.
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Everything was great. Thank you!

Takia R. | Overall Experience |
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Everyone I interacted with was great! They displayed awesome customer service & professionalism.

Steven R.
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El cliente no dejó un comentario.

Dany R.
Clasificación:

Excelente

rodney B.
Clasificación:

I reserved a cargo van at another location, when I went to pick it up, they told me my reservation was at this location. Thank God this location has slower in business than the other one and they had my vehicle ready, 'cause you would probably be reading more criticism for creating reservations at the wrong location, or at least, moving reservations to other locations without warning your customers!

Fariborz S.
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El cliente no dejó un comentario.

Adrienne L. | Overall Experience |
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An awesome staff & safe facility. :) The only issue I ever had w/the storage was not being able to 24/7 access.

Don H.
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El cliente no dejó un comentario.

colleen I.
Clasificación:

Nothing. Great guys

Jorge G.
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El cliente no dejó un comentario.

DREW W. | Overall Experience |
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It provided what I needed

Gustavo M.
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El cliente no dejó un comentario.

louis M.
Clasificación:

Parking is exttremely inconvienient, office location is not clearly marked at all, felt like I was keeping the customer service agent awake.

Lothian A.
Clasificación:

El cliente no dejó un comentario.

John F.
Clasificación:

El cliente no dejó un comentario.

Pamela B.
Clasificación:

O will use this location from now on. Great customer service. It felt trustworthy.

Lamar S.
Clasificación:

Need to care more or at least make it seem like they do. A little advice "Fake it until you make it" or at least until the customer leaves.

Ashley R. | Overall Experience |
Clasificación:

The unit needs repair work. The door repeatedly was stuck open and had to be forced closed or force it to even stay open.

Carlie L.
Clasificación:

Very good service!

LAURA P. | Overall Experience |
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Customer service was exceptionally helpful. I travel over 20 miles just to use this location. Thank you!!!

darius W.
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El cliente no dejó un comentario.

Shawnette J.
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El cliente no dejó un comentario.

VICTOR C.
Clasificación:

El cliente no dejó un comentario.

angel R.
Clasificación:

El cliente no dejó un comentario.

Jean K.
Clasificación:

El cliente no dejó un comentario.

Ryan T.
Clasificación:

First rented it from a closer location online and then they called and moved it to a location much further away (especially in traffic time). Then we were charged an extra day for no reason. I had changed the reservation and we kept it for one extra day, not 2. Picked up at 5pm (reservation for 430- but traffic brutal to new location).. and dropped off at 450pm. We were doing a charity toy drive so just disappointed. Will try penske or someone else next time.

Shaun H. | Overall Experience |
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The staff is great - always friendly and professional. The facility was always clean and well- maintained. I would definitely recommend this location.

Glenisha W.
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El cliente no dejó un comentario.

Russell M.
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El cliente no dejó un comentario.

Michelle T.
Clasificación:

The agent at the drop off location was friendly and efficient. I really appreciated that the company was willing to allow this location as the drop off location instead of where I had originally put on the order. The agent on the phone very easily changed the drop off location and it was better for me since I rented storage at this location.

Stephenie M. | Overall Experience |
Clasificación:

Account was closed but they kept calling about it.

Gerald D.
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El cliente no dejó un comentario.

Katreece D.
Clasificación:

El cliente no dejó un comentario.

Gerald D.
Clasificación:

Sammy and Joshell was very courteous and did and outstanding job for me. Thanks for their service.

Dillon C.
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Sammy is amazing! I made my reservation with her a few weeks in advance and she was able to get a truck there in time for when I needed to pick it up.

WILLICIA G.
Clasificación:

You can stop over charging. I was a tiny bit under the 1/4 and they charge for a full tank. Then for a hour or more over you pay for a full day plus get charge for a full tank of gas that's not right. I should have learned from 2 yrs ago when I needed to rent 1. I said o would not come back. The vehicle was clean. But y'all prices are deceiving!! 39$ a day turns into 170$. Ridiculous!!

hank S.
Clasificación:

Keep up the good work.

Peggy W.
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El cliente no dejó un comentario.

marian R.
Clasificación:

El cliente no dejó un comentario.

Jose D.
Clasificación:

El cliente no dejó un comentario.

Jose D.
Clasificación:

El cliente no dejó un comentario.

MELISSA M.
Clasificación:

The young lady who helped me get a last second car hauler were awesome and got me situated and out the door quickly. I made it back right before close but the young man that was there had no problem opening the gate and getting us checked back in. Very courteous and professional.

Nghia P.
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El cliente no dejó un comentario.

Felicia S.
Clasificación:

My card was charged an additional$45 . i didnt authorize this transaction.

Melissa P. | First Impressions |
Clasificación:

Great service

Reginald F.
Clasificación:

Very polite and excellent service. Thank You

hochiminh R.
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El cliente no dejó un comentario.

Genon M.
Clasificación:

The staff at this location were professional, helpful and courteous. It would be helpful if the "central" or "national" call center staff were provided a map or training on Google maps so that they could become familiar with where UHaul locations are in relation to other locations in the same area that may be part of the customer's move such as residence, storage unit, etc.

Dorothy H. | Overall Experience |
Clasificación:

Sam the manager and all employees were courteous and professional with every encounter we had. My storage area was clean n bug and rodent free as we unpacked it. Yay!😊 Overall experience a 10 / 10.

Keith L.
Clasificación:

El cliente no dejó un comentario.

John F.
Clasificación:

Rented a car dolly for 2 days but got charged for 5 days so now I need to get a refund for the 3 days did not use.

Frederick R.
Clasificación:

The van smelled like cigarette smoke.

Daniella B.
Clasificación:

El cliente no dejó un comentario.

Carlos R. | Overall Experience |
Clasificación:

They are offering a parking lot of 40 and I can only use 20 because I block others and could not solve so cancel and I will never recommend them to anyone

WAYNE C.
Clasificación:

El cliente no dejó un comentario.

LAWRENCE W.
Clasificación:

Staff were very helpful and friendly. My experience with them was excellent, not to mention speedy!! I will definitely use them again if I need a vehicle for moving materials!!

Christian C.
Clasificación:

The truck had roaches inside. I had 10 crawl on me while driving. There was one guy working there today. One poor guy handling every responsibility perfectly but secretly understaffed for everything he had going on. Taking care of 5 at a time while the phone rings, running back and forth. Where is the help? You should give that guy a raise for the excellent service he was able to provide while doing 30 other things. Worker quality great, manager scheduling and trying to save money not so great.

Randy N.
Clasificación:

The guy was real cool and calm even with several people watching. Henrique Is an Asset

Jess E.
Clasificación:

Computer down for 45 minutes. Employees confirm that it's a common occurrence horrible tech group

BRAD E. | Overall Experience |
Clasificación:

Only wish is that they would clean up the bank storage area. Several pieces of junk in there, even caught someone living in the bank storage area a couple years ago.

Lauryn H.
Clasificación:

Do something to get the weird smell out. Air refreshments didn't work

Monica E.
Clasificación:

They have availability and the process was fast and easy

berlinda j. | First Impressions |
Clasificación:

The Staff Was Very Professional. Peace

yan l. | Overall Experience |
Clasificación:

i cancel in february but you continue charge me after just check because i send many email for cancel

David D. | Overall Experience |
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Thank you for the excellent service, greatly appreciated it.

Victor D. | Overall Experience |
Clasificación:

The manager, Sammy Neste-Forman went above & beyond to meet our needs. We were relocating from a different state & she worked with us from beginning to end. We would highly recommend this place...

william s. | First Impressions |
Clasificación:

Great experience very friendly staff was in and out with no issues thank you very much

Kevin L. | First Impressions |
Clasificación:

Everyone at this location was helpful and willing to go above and beyond the call of duty.

Ted S. | First Impressions |
Clasificación:

I recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.

SUE C. | Overall Experience |
Clasificación:

Thanks

Naomi C. | Overall Experience |
Clasificación:

Front desk associates were unknowledgeable and rude.

RODNEY R. | First Impressions |
Clasificación:

polite and prompt service

Ammorree S. | First Impressions |
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Very friendly and accommodating! Excellent service!

lisa b. | Overall Experience |
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Wonderful staff and excellent service. I would definitely use that facility again!

John D. | First Impressions |
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Very good customer service. This is my second time returning as a customer.

Tara W. | Overall Experience |
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based on my interactions with staff recently, which have been great. Everyone was polite, efficient and helpful unlike a year ago when I encountered some of the worst customer service I have ever seen

Arlene G. | Overall Experience |
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I had my storage room for 1 1/2 years. Everything was intact no rodents in my belongings, everything was safe and sound. Thank you Uhaul!

Jennifer H. | Overall Experience |
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Staff was always friendly. Kept facility very clean and presentable

Camille P. | Reservation |
Clasificación:

My experience was good.

YVONNE T. | Reservation |
Clasificación:

Yes the gentleman that did my reservation was very serviceable and courteous I appreciate the time he took to answer my questions and my concerns about renting a storage unit. Thank you so much . I ,

CINDY B. | Overall Experience |
Clasificación:

Thank you

Deborah L. | Reservation |
Clasificación:

Good service Friendly staff

AMBER S. | Overall Experience |
Clasificación:

Excelent job uhaul thankyou

Jim D. | Overall Experience |
Clasificación:

Overall happy with experience

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