Customer Reviews for U-Haul Moving & Storage at Main St

2,235 reviews

3197 Main St   Hartford, CT 06120
(Btwn Tower & Cleveland Av)

(860) 249-5623

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(860) 249-5623

3197 Main St
Hartford, CT 06120
(Btwn Tower & Cleveland Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

WALTER F. 
Rating:
5.0

Customer did not leave a comment.

ROGER T. 
Rating:
4.0

Customer did not leave a comment.

HECTOR R. 
Rating:
5.0

Customer did not leave a comment.

GARTH S. 
Rating:
5.0

Punctual, friendly and so helpful. Moved my things with care!

JESSICA R. 
Rating:
5.0

Stop charging people more fees than necessary. Will not rent from u haul again. A sense of dishonesty in what the owner charges the client. Rented for 2 hours and it cost me over $100 including the gas I put in. A few years ago I rented and all these fees were not charge.

CARMELENA R. 
Rating:
5.0

Customer did not leave a comment.

AMELIA B.  |  First Impressions 
Rating:
4.0

The location could have a little more parking to allow vehicle drop-offs not to back up. The staff were very helpful and made collection easy.

ALLAN W. 
Rating:
5.0

Friendly staff. Great service.

PETER R. 
Rating:
4.0

Simone is great to deal with, very efficient and pleasant.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Abdul latif M. 
Rating:
5.0

Customer did not leave a comment.

benjamin J. 
Rating:
5.0

Customer did not leave a comment.

JURON B. 
Rating:
4.0

Align with rental car company practices by having all vehicles contain a full tank of gas.

JAMES M. 
Rating:
5.0

The lady that processed my order was one of the nicest u haul woman that I have ever met.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

FAITH H. 
Rating:
5.0

Excellent service

JESSE P. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
3.0

The website to return UHaul rentals after hours doesn't work. It kept saying to enable Location in my browser, but it was definitely already enabled in Chrome application settings.

DAVID W. 
Rating:
4.0

Truck was clean, but roll door was difficult to lock due to damaged cable. Furniture dollies ordered when making reservation were not available for rent so had to purchase one. Staff were very pleasant and helpful.

MARIANNE B. 
Rating:
5.0

If its not broken don't fix it. They are very nice and friendly

WILLIE R. 
Rating:
3.0

The representative was nice but pre occupied, I was charged for 2 dolly's totaling $14 but was never given a dolly at all. When the rental was returned it should have been noted a dolly was not in the truck therefore I should not have been charged twice.

NAKEISHA G. 
Rating:
5.0

More help so it doesn't take so long to check out!

DALE W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

YOLONDA G. 
Rating:
5.0

Customer did not leave a comment.

Duane C.  |  Overall Experience 
Rating:
5.0

Management was very Curtious and Very helpful I was very Impressed by the whole team the Black woman manager was SUPERB

WILLARD F. 
Rating:
4.0

Customer did not leave a comment.

LLOYD B. 
Rating:
5.0

The trailer was defective… I drove 14 hours and the thing wagged like a dog's tail…. All the way… this was a miserable experience… the receiver at my destination had to take it out of service… thought the axle was defective… you should check these out before you rent them… could have been extremely dangerous…..

CURTIS H. 
Rating:
5.0

Very helpful and courteous. I would highly recommend this location.

TREVOR G. 
Rating:
5.0

Customer did not leave a comment.

RONNIE T. 
Rating:
5.0

Everything perfect

LUIS S. 
Rating:
5.0

The attendant was polite and helpful. Good Experience.

WILLIAM M. 
Rating:
4.0

Service was EXCELLENT, the manager is amazing, courteous and professional. But equipment needs to be maintained better. I had leaks in the roof, a shredded tire and multiple lights out. Manager was VERY helpful in dealing with my concerns.

GERARDO Z. 
Rating:
5.0

April is the best!!!

Lomont W. 
Rating:
5.0

Customer did not leave a comment.

RICHARDJOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

ONEIL B. 
Rating:
5.0

Customer did not leave a comment.

TILAH W. 
Rating:
5.0

Easy access, great staff. Full service center.

EUGENE M. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
1.0

Hire new staff or retrain them

ROY N. 
Rating:
5.0

Great customer service. Friendly, quick and easy.

Dean L. 
Rating:
5.0

They are excellent workers

DOLLIE R. 
Rating:
5.0

Keep smilling😁

WILFREDO R. 
Rating:
5.0

Customer did not leave a comment.

Guillermo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy G. 
Rating:
5.0

Customer did not leave a comment.

JASHAWN L. 
Rating:
4.0

I needed a truck that afternoon and the team made it happen. They were professional and courteous.

NOLA S. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY V. 
Rating:
5.0

Not needed,great fast clean process!

RUTH G. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
3.0

2 tail lights were not working on the trailer. Employee ignored the issue during tail light check after hooking the trailer up.

MARC R. 
Rating:
5.0

Customer did not leave a comment.

Hyacinth T. 
Rating:
5.0

Customer did not leave a comment.

ashley m.  |  Overall Experience 
Rating:
5.0

They were awesome

BESSYE M. 
Rating:
5.0

Customer did not leave a comment.

LAMORRIS J. 
Rating:
3.0

I think the location is okay. The location was just understaffed. The equipment was not well maintained. The windshield wipers did not work. The steering was really wonky. The steering wheel had to cocked 45 degrees like your were making a right turn in order to go straight. The truck was also beat to hell. The ford logo was missing on the front. There were scratches all over it. There was a dent in the front bumper. I am always hesitant to accept this type of rental because it's so damaged and I'm afraid UHaul will blame me.

JOHN S. 
Rating:
5.0

Very friendly and helpful

BRANDON S. 
Rating:
5.0

Do the same thing . Keep the same good attitude

JASHAWN L. 
Rating:
5.0

I think the best part, the greeting I received, immediately after I opened the door. It was warm and welcoming. I think you would set the tone for everyone's experience right from the start. I think her name was Samoya. She also was quite efficient. I had my own dolly and didn't need the boxes she suggested. However, the suggestion for extra blankets we took, even though we ended up not needing them. Anyway, an all around great experience. I'll be sure to leave a good review on Google.

BRADBURY S. 
Rating:
5.0

Customer did not leave a comment.

Gerald T. 
Rating:
3.0

Be more specific on the different charges. How and when charges are applied.

FITZROY B. 
Rating:
5.0

Very professional customer service.

CHARLES C. 
Rating:
5.0

The service was great The employees were very curious and helpful

DARREN T. 
Rating:
5.0

I found the staff to be very helpful and knowledgeable on the U Haul product.

Andrea J.  |  First Impressions 
Rating:
5.0

Service was awesome.

GLENN B. 
Rating:
5.0

The 2 people working at the UHaul were fun, helpful, and very pleasant. It was a very nice experience. Samoya & Deyedia were outstanding. Thank you, Rich Polwrek

RICHARD P. 
Rating:
5.0

DiEddia and April are the nicest, most professional and competent employees Uhaul has EVER hired! I am 57 years old and have dealt with Uhaul for over 40 years and these 2 women should get DOUBLE of whatever you are paying them now AND they should train the rest of your employees on how to act, treat people and run a store! They are EXCEPTIONAL!!! A+++++ John and Barb Sanford Plainville, CT

john s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

This was a great pick up & return Loved the whole team on Main st in Hartford

DAYLE B. 
Rating:
3.0

It took 3 calls to get things sorted. I felt it could have been resolved the day after I rented the unit and cancelled.

james n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB J. 
Rating:
5.0

Customer did not leave a comment.

savannah g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

I rent often from this location. Always friendly and helpful. Central location. Great management.

ALICE T. 
Rating:
5.0

Customer did not leave a comment.

YUVRAJ D. 
Rating:
5.0

Customer did not leave a comment.

NORMAN S. 
Rating:
5.0

If a customer return a vehicle with low gas then the customer will be charged for the gas however if the customer Returns the vehicle with 1/4 of a tank more than it should have I don't see what's wrong with making an adjustment

RONNIE S. 
Rating:
2.0

The last 2 rentals in as many years required an E-Alert for my name to be removed before I could rent a van. Not sure why the manager at that location puts an E-Alert on my reservation/name.

ANTHONY L. 
Rating:
3.0

Customer did not leave a comment.

NATASHA R. 
Rating:
3.0

Customer did not leave a comment.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

SHEILA R. 
Rating:
5.0

Customer did not leave a comment.

Winnifred W.  |  Overall Experience 
Rating:
5.0

Well stocked and maintained. Courteous and knowledgeable staff.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Excellent service! that lady who worked on the 9/20 was above and beyond !!! five star rating every step of the way!!!!!

COLLIE H. 
Rating:
5.0

I love the crew at this location. I'm there 4 or 5 days a week.

WILLIE R. 
Rating:
5.0

Honestly except for may be having another representative available, nothing. I felt bad Manager seemed to have some employee issues BUT She NEVER took her mind off my needs as a customer and did an AWESOME job with my rental.

Anthony G. 
Rating:
5.0

Great service

BRUCE J. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
1.0

Very rude employees.!

MORGAN M. 
Rating:
5.0

Customer did not leave a comment.

DANITA K. 
Rating:
5.0

Customer did not leave a comment.

DELORES D. 
Rating:
5.0

Customer did not leave a comment.

Saul D. 
Rating:
5.0

You have signâ€"“Returns” with an arrow. I would have been better guided at the start of my rental by a sign that saidâ€"“Truck Rental” with an arrow.

HDAVID C. 
Rating:
5.0

Customer did not leave a comment.

PAMELA A. 
Rating:
5.0

Manager was professional and helpful.

JUILET G. 
Rating:
5.0

Customer did not leave a comment.

MARIAH S. 
Rating:
5.0

Very friendly and helpful staff!

GORDON D. 
Rating:
4.0

Customer did not leave a comment.

Darius L. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
4.0

This was not where I was supposed to drop the trailer off. When I went where I was supposed to go he said there had been a change and he gave me a different address. No one contacted me about this. Also no one contacted me before I picked up the trailer.

GUY P. 
Rating:
5.0

The young lady who manages that location is as professional as they come. She is a dynamic asset to the corporation. I personally think she is corporate material. She truly understands the meaning of customer service. Excellent personality and a real professional approach to her work. Even while I was waiting to get my vehicle it was just a pleasure and so refreshing to watch her do her job. This young lady is a tremendous asset and I hope you realize what a treasure she is. In an era of lacking customer service it was just so nice to see someone who seemed to relish doing a great job for her customers. I could write a lot more but I think you get my point. SHE IS A FANTASTIC EMPLOYEE AND YOU GUYS ARE MORE THAN FORTUNATE TO HAVE HER AS A MEMBER OF YOUR TEAM!!

THEDRESS C. 
Rating:
5.0

April and her staff are efficient and a pleasure to do business with. Highly recommend this U-Haul location.

SHARON P. 
Rating:
4.0

Do not book or reserve a Uhaul truck with 80 Granby St. The location was empty and there was nobody there to give us the keys to the truck. Thankfully went to 3197 Main St Hartford, CT 06120 and had the pleasure of having April Soto help with our debacle. She was professional and was able to provide stellar customer service. April if you are reading this, thank you so much and thank you for the iced tea.

BRENT D. 
Rating:
4.0

My initial reservation was confirmed for a truck located at the Windsor Locks location, then subsequently was changed to the Hartford location. I don't understand why the location wasn't known when the initial reservation was made - seems like a pretty basic function of a reservation system to know where inventory is. Other than that, the overall experience was good.

Maurice L. 
Rating:
5.0

Very friendly and helpful . More staff may be beneficial

Frank F. 
Rating:
5.0

April was very helpful and the rest of the staff also. Very nice service.

CHRISTOPHER M. 
Rating:
2.0

The truck kept pulling when you use the break and it didn't looked clean the lock to lock the back door fell off and is no good

Keila M. 
Rating:
5.0

Ms. April Soto did an excellent job of explaining the process of renting storage space. She was very receptive to my questions. I appreciated her patience. I also witnessed her concern for other clients as well. She does an incredible job in making sure the 3192 Main St. location is one of the best operated U-Hauls in the state of Connecticut. Thank you Ms. Soto!

Mark G.  |  First Impressions 
Rating:
5.0

None

Ian T.  |  First Impressions 
Rating:
4.0

I like the policy there.

dorothy c.  |  First Impressions 
Rating:
3.0

This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.

Alvin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy F.  |  First Impressions 
No reviews have been submitted for this location.

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