Customer Reviews for U-Haul Moving & Storage at Lynnway

2489 comentarios

282 Lynnway Rte 1A   Lynn, MA 01901
(Rt 1a North next to Clock Tower)

(781) 593-5455

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(781) 593-5455

282 Lynnway Rte 1A
Lynn, MA 01901
(Rt 1a North next to Clock Tower)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff was very customer service oriented and knew what they were doing and their products. Please let them know to keep up the good work and we appreciate them all

Diana C. 
Rating:
4.0

I would suggest more coordination between this location and reservations made on the website. Via the website, I reserved a pickup truck, and one was not available. I was given a van, and all worked out okay, but I would have prefered the pickup truck.

W M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
1.0

Unauthorized charges to credit card. Credit card fraud. already reported. Thank you.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
4.0

Customer did not leave a comment.

Antonio D. 
Rating:
5.0

I'm sorry but I don't remember his name but he is a white guy black hair was wearing a short and black shirt I'm not sure if his name was Christopher or Chris. Betty nice service.

ANTHONY L. 
Rating:
4.0

Customer did not leave a comment.

JAIRED B. 
Rating:
3.0

Fix the android app or remove it from the store. anything involving uploading images including pickup and drop off through the app is horribly broken and entirely nonfunctional.

matthew A. 
Rating:
5.0

Customer did not leave a comment.

HYUN CHUL C. 
Rating:
4.0

Customer did not leave a comment.

megan D. 
Rating:
5.0

Customer did not leave a comment.

JOHANNA R. 
Rating:
5.0

Customer did not leave a comment.

DOMINGO G. 
Rating:
2.0

No one answered the phones in Lynn

WILLIAM D. 
Rating:
3.0

I never received my deposit back since June 26. The guy working there that day was very rude and impatient with me when I went to go pick up my truck.

SOURIJAR P. 
Rating:
5.0

These gentleman answered all my questions directly and quickly. Very happy with my experience here as well!

Heather S. 
Rating:
3.0

Customer did not leave a comment.

Benson M. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Vito C. 
Rating:
1.0

The staff was great … the physical storage was aweful I canceled my reservation… would not want to store anything there

Peter M.  |  Overall Experience 
Rating:
5.0

Alexander is so congenial and helpful. He's the reason I keep returning, always making sure everything is right.

Amy D. 
Rating:
5.0

Continuing giving a good service thank you

EDWARD M. 
Rating:
5.0

The gentleman I worked with was great - took perfect care of me.

Edward D. 
Rating:
3.0

Customer did not leave a comment.

HARRISON W. 
Rating:
1.0

Customer service was very bad with actitud that not help the business It's a great location to server Lynn people but have to fix customer actitud or get new people at customer desks As a customer the gentleman at customer service was very bad with the client was before me I did stopped him right away when he start the conversation with me. I'm here yo pick up the car so don't use the same actitud because I see what you have done with two clients before me..

CESAR D. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
5.0

Alexander was very professional and accommodating while very busy. He's a Keeper! Also, the gentleman checking me in at 4pm Thursday July 1st was friendly and professional. Thank you, John Hamilton

John H. 
Rating:
5.0

The gentlemen who worked at this location were both friendly and professional. They made sure I had everything I needed and helped bring the extra purchases I made to the van I rented. I would definitely recommend this location.

Christine A. 
Rating:
4.0

Customer did not leave a comment.

Anil H. 
Rating:
3.0

Customer did not leave a comment.

Lucero R. 
Rating:
5.0

Customer did not leave a comment.

Marïa Laura Z. 
Rating:
1.0

The guy who get me the keys was very rude. I asked the guy if I could drop the truck at another location nearer to my town, he attempted to make me feel like a bad person just because I rented and (quote)"other families won't have available the truck", like a punishment I can't drop it some where else. So I had to eat up the fact that I had to drive another 22 miles just to drop it while there are like at least 3 locations where I live, they just don't have a 15' truck. I had to pay around $50 more on miles that I didn't needed just because this guy didn't want to change the drop off location. No way to just walk out and leave it when you are in need of it but it shouldn't be a reason for U-Haul staff to take advantage, you are already charging for everything, at least give a good customer service.

Javier D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
1.0

Was a older trailer and the trailer ball release latch was hard to disconnect

JESUS M. 
Rating:
3.0

Customer did not leave a comment.

craig F. 
Rating:
5.0

Guys great

SANDRO G. 
Rating:
5.0

The after hours check out process is too much. If your cell battery is dead, your going to get charged $20.

Ryan W. 
Rating:
1.0

Didn't find my order. No one in the customer service office, took 1/2 to walk the property to find someone to help me. Unable to use mobile return. Waited for 2 hour to get customer service on the phone. Very poor service

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Q.  |  Overall Experience 
Rating:
3.0

The rep was rude. Emotionless and took him a long time to get to the register.

ANILUZ J. 
Rating:
3.0

Might not recommend it to someone of they are dropping it off in the night! The place is very secluded.

HUMBERTO M. 
Rating:
4.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Great customer service. Thanks for your help guys!

ALEKSIY S. 
Rating:
1.0

Pick was finem on time and professional. Drop off was not the same. Team member did not offer to review truck with me...I had just came from Gas Station and filled it to the point of pickup.,...when I received my ebill if was charged for $18 in gas which is incorrect and unprofessional. The reported fuel level on my receipt was not how the truck was returned.

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
4.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

Luz O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL T. 
Rating:
5.0

Customer did not leave a comment.

CLARIBEL B. 
Rating:
5.0

Make sure if the front employee is stepping away from counter to lock the doors before any customers come in. I came in and kept walking around the store for a few mins, then the employee came out. But overall he was very helpful.

Cathy R. 
Rating:
4.0

Customer did not leave a comment.

RIGOBERTO C. 
Rating:
5.0

Everything was great

FRANCISCO P. 
Rating:
5.0

Customer did not leave a comment.

Marcos G. 
Rating:
1.0

That was an extra charge, wasn't fear, $89 extra charge and when I have been calling to fix the problem, was a recorded machine, on 5 to 10 minutes and never answered, so I'm not happy with Uhaul

WALTER G. 
Rating:
4.0

The person writing was very helpful despite the customers in front of me being very rude to him. I found him to be very helpful and pleasant! The truck I rented had a million bugs on the side mirrors and the moms attic portion but I want bothered by this. Truck drove very well.

STEPHANIE Q. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

Customer did not leave a comment.

WADSON L. 
Rating:
4.0

Single employee sat 9AM. REsulted in 50' Wait. Good kid but they can't do magic. I believe prices can be raised a bit ($15 trailer?) so the customer service can be improved.

BENJAMIN G. 
Rating:
3.0

Customer did not leave a comment.

Carlin B. 
Rating:
5.0

The two gentleman that worked with me were very helpful had me in and out and made the whole process of renting smooth. Thanks guys!

TIMEAKO S. 
Rating:
5.0

Customer did not leave a comment.

Antonio T. 
Rating:
5.0

Alex was so professional and respectful. He dropped what he was doing and took care of us. I'm so grateful for how my wife and I were treated and would definitely use it again.

Nasser Y. 
Rating:
5.0

Customer did not leave a comment.

SEDERICK M. 
Rating:
4.0

Customer did not leave a comment.

jay S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
3.0

The staff were friendly and helpful. My only complaint is that it's difficult to get through on a phone call. I had to go to the location twice to get information because no one answers the local phone. Also, this location is very busy and should have more employees to assist customers. When I went to return my truck there were 7 people in line waiting. I left and went back 5 hours later.

HELEN V. 
Rating:
2.0

Customer did not leave a comment.

MONIQUE N. 
Rating:
1.0

I returned the truck on time and filled the gas tank and was charged for another day and not putting gas in the tank that was full!

Cesar D. 
Rating:
5.0

Customer did not leave a comment.

Rotbil V. 
Rating:
2.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

The truck smelled cigarette so badly, couldn't use the A/C nor the fan as the smell was too strong and yet we had a 92 degrees humid day.

LUCREZIA E. 
Rating:
5.0

Customer did not leave a comment.

Marisol C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Have equipment available at Pick up location closer to requested location. Provide furniture blankets which were ordered.

Robert B. 
Rating:
2.0

Get more personal don't like to wait 20 minutes

Rodrigo R. 
Rating:
3.0

You forgot to include the padded blankets i paid for...

philipp B. 
Rating:
3.0

The pick up process takes a long time, more than anticipated when doing it online and also there was no Utility trolley as requested

Job N. 
Rating:
5.0

The manager I believe that I first spoke with was extremely knowledgeable and excellent customer service skills.

Daniel C. 
Rating:
5.0

The wait at returning was over 35 minutes.

Amy D. 
Rating:
5.0

Holly from the drop off Littleton location went above and beyond. I have never had such an easy process with uhaul until her!

MICHAEL S. 
Rating:
5.0

all is ok.

LINO S. 
Rating:
5.0

Customer did not leave a comment.

Rutber H. 
Rating:
1.0

Location was 30 minutes away from the original requested pickup and required challenging driving through a city.

Brian B. 
Rating:
1.0

trailer hitch wires were faulty no brake lights on the way back to return the trailer or signal lights

Mikhail G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD Q. 
Rating:
5.0

Above and beyond

Joseph S. 
Rating:
2.0

Why am I getting charged after hours fee

EMMANUEL E. 
Rating:
1.0

The General Manager hung up the phone in my face. As a result, I will NEVER use Uhaul services again! I did not appreciate that.

Alfred M. 
Rating:
2.0

I've used this location before. When the owner is there, it's great. Whoever replaced him WRECKED my reservation, even after I called multiple times to confirm it. And I had to go all the way to Lynn to get a truck ... it was just a complete mess and they didn't tell me until the day before. The Uhaul operater who called me promised a credit to my creditcard that never came.

JOHN G. 
Rating:
3.0

had to drive out of my way for drop off because the available locations shown online were not the same as those shown at the pickup location. the self service drop off website unnecessarily intrusive with all the photos and location tracking.

MICHAEL B. 
Rating:
5.0

Interior of truck where drinks are placed were pretty dirty. But the staff were great, helpful, professional..... so made up for it...sort of.

JUDITH G. 
Rating:
5.0

Very nice got a little discount and I'm very happy with the experience

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
1.0

My complaint is not reflective of Lynnway UHaul. In fact, the team was helpful and Chris was exceptional. I am appalled that it is within the contract that a representative can call me the night before my rental and tell me they don't have my truck and I have to go pick it up at another location across town and will be late. I will not be using UHaul in the future if I can find alternatives.

Whitney N. 
Rating:
1.0

Didn't have my reservation. Over charged me. Took an hour to leave the U-Haul location. Wasn't able to pick up what I was scheduled to pick up due to the process of locating equipment. Go else where. Pay a friend to assist.

Martin M. 
Rating:
5.0

The employee or manager or owner Julio was a complete gentleman, courteous and respectful. Julio respectful at all times and the costs of the rentals where very reasonable.

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

Ilinoy S. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO T. 
Rating:
4.0

The staff is very knowledgeable and accommodating to the customer. They just try to make sure you have what you need if you don't they will adjust and explain adjustments.

Richard B. 
Rating:
5.0

Very nice customer service

Herbert H. 
Rating:
3.0

Customer did not leave a comment.

Marilyn G. 
Rating:
4.0

Customer did not leave a comment.

Rodrigo B. 
Rating:
4.0

Nocoentario gracias

Ana c.  |  Overall Experience 
Rating:
4.0

I was not aware that the unit I was renting could only be accessed by step ladder. I had some very heavy items and it was extremely difficult to carry everything up a flight of stairs.

Matthew P D.  |  Online Move In 
Rating:
5.0

They are very helpful and friendly

Mashayla j.  |  Overall Experience 
Rating:
5.0

I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.

Aja G.  |  Overall Experience 
Rating:
5.0

Everything went well everyone was well thank you so much baby I support it all the way

Regina W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.

Glenn C.  |  First Impressions 
Rating:
5.0

thanks

lewis p.  |  Overall Experience 
Rating:
5.0

During my storage stay at the uhaul in Lynn on the Lynnway was excellent I had the pleasure of working with Jamie McPherson she went above and beyond to help me and make sure their service was great for me while I was going through a hard time. I really appreciate good people like her. I could not be happier. And I need storage again our trucks she is who I’m calling.

Elizabeth D.  |  Overall Experience 
Rating:
5.0

They were very patient and polite and very friendly

Mashayla j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan r.  |  First Impressions 
Rating:
5.0

Very nice and easy

Violeta P.  |  Overall Experience 
No reviews have been submitted for this location.

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