Customer Reviews for U-Haul Moving & Storage at Lynnway

Rating:

5.0

Very nice, I liked.

Rating:

5.0

Is good

Rating:

3.0

Pointed out that a running light on the right fender of the trailer was not working. Staff did not offer to replace bulb stating “that should be okay”. We drove 1,400 miles through rain, sleet and snow and dark without a light on that fender.

Rating:

5.0

Very helpful

Rating:

5.0

100%

Rating:

5.0

The staff was above and beyond belief. Excellent and fabulous service.

Rating:

5.0

Johan offers great customer service!

Rating:

5.0

Very quick and easy. Great service

Rating:

5.0

Its good thanks

Rating:

5.0

Your customer service was great in helping me out with my rneeds for a rental

Rating:

5.0

The team was amazing and very helpful. Very nice to work with. Will certainly rent from here again.

Rating:

5.0

Peggy does a fantastic job, she seems to be everywhere at once. Your whole staff treated me as if I was family. Your pricing is fair and your finished work is completed on stated time, well explained to me, and the hitch neatly and exertly attached' Peter Koehler

Rating:

5.0

Peggy M was very pleasant and helpful. She made my experience very easy and convenient. I was in and out with the vehicle (van) in 10 minutes. U-Haul is very fortunate to have Peggy running the Lynnway branch…

Rating:

5.0

Very helpful.

Rating:

5.0

Everything went nice and easy definitely will do business again thank you very much for your service

Rating:

5.0

Out off all the UHaul and employees you have this Joanna at the Lynnway 3A location, she is the most honest and knowledgeable person. You should have more of her in your company.

Rating:

5.0

Good customer service at pickup. Systems were down and she remained diligent and with a good demeanor under the pressure. System did come back up when I finally got to the counter and it was quick and smooth. Drop-off was quick and simple. No issues

Rating:

4.0

Customer service was excellent, very clear and precise. Equipment was clean, Thank You

Rating:

5.0

Johann is an excellent employee and service person. She was kind and attended to all my concerns and questions even though she was by herself. She is the best.

Rating:

4.0

I just want to give a special shoutout to Joanna for being professional, efficient and kind. U-Haul should feel blessed to have such an amazing employee at the Lynn location. Her demeanor was very welcoming and she made sure I was all set with my rental. For this I will be renting at this location again.

Rating:

5.0

All is well! Thank you!

Rating:

5.0

No surprise fees cost was as expected. Girl behind the counter was very helpful

Rating:

5.0

Everything was clean and easy to use!

Rating:

5.0

Good

Rating:

5.0

On days that you know you will be having many customers, possibly have more employees on to handle the amount of customers. I also think that the phone number for the Lynnway should go directly to the Lynnway. Or possibly, because the beginning of the month is very busy, like I left on my survey, I have 2 tbi's ( traumatic brain injury) so when I was highly stressed during my move , and extremely anxious cuz peggy and joanne were so kind and patient and explained things so thorough to me, and I knew I couldn't get the van back by 5, I tried calling the phone number and I ended up hanging up cuz I was losing time packing, knowing they would call me. Perhaps a # the customers could text if they need to contact the store on their receipt or sent to their phone that goes to the store somehow. the employees could see it on the computer or whatever so they can continue to work and get back to customer when they can.

Rating:

5.0

Drop off was quick

Rating:

5.0

Very easy to quickly get a clean van for picking up a couch I was buying. Everyone there is very helpful, especially since there was a mix-up with the car being set to kilometers and some final charge confusion. Confusion. They work hard to make everything right!

Rating:

5.0

Great survive from johana, truck was nice and warm before my pick up

Rating:

5.0

Good service. Thank you !!!

Rating:

5.0

Johann is always great when I rent at this uhaul location. Her attitude is excellent and her services are excellent.

Rating:

5.0

Wonderful employees. Courteous, efficient, friendly.

Rating:

4.0

More than one employee working

Rating:

5.0

Johana is a great employee and always makes sure any customer is taken care of…thank you Lynn way U-Haul

Rating:

1.0

I walk in the morning one lady was black woman .She gave me a car the keys don’t work and the horn doesn’t work. 😡

Rating:

1.0

Joanne if that’s her name she’s terrible everytime I rent

Rating:

5.0

Excellent customer service

Rating:

5.0

Always a pleasure dealing with Joanne

Rating:

3.0

The girl at the service desk was friendly and a pleasure to work with

Rating:

5.0

It was fast renting and returning

Rating:

5.0

good good

Rating:

5.0

Snow was off the truck & the team is always excellent

Rating:

5.0

My payment should be 58.99 not 64.55 please adjust

Rating:

2.0

The 10-footer that I rented via mobile app should be taken off the lot. Bad suspension, old, and even missing headlight controls on dash. Customer service was not applicable with this transaction, which is usually great.

Rating:

5.0

Boris and Joanne have been very friendly every time I do business at this location. Thank you both for always willing make my experience pleasant. Happy new year!

Rating:

3.0

The person working behind the desk today was rude.

Rating:

4.0

The left rear tire was low when I picked it up. The staff (they were great) filled it up but knew it was an ongoing problem. The next day the same tire registered low on air and I had to fill it. So it’s an ongoing problem that they knew needed to be fixed but didn’t fix it.

Rating:

5.0

The person who rent the trailer she did a really good job

Rating:

5.0

Great staff and service

Rating:

5.0

Nothing

Rating:

5.0

You are doing great!. Thank you!

Rating:

5.0

The personal at this location are the best love to rent from them .

Rating:

5.0

Ya need to hired more lady's like Joan she is the best, she helped me with everything I needed she was very very nice, if anything she should get a raise since she be working very hard helping people they way she talk to people make a person feel like home .

Rating:

5.0

Excellent customer service as always. Joanne and Boris are always a pleasure to deal with :). Being an office manager myself--hang on to those two for sure!.

Rating:

4.0

I really don’t know what you can do for the next customer but I can tell you that the girls that was working that morning and waiting on me was excellent and I really appreciate their service. You need more employees like those two.

Rating:

1.0

Rats and mice ruined everything/ not sure what rat or mice but there droppings were everywhere, and I’m not paying a company as big as IU-Haul $140.00 monthly for storage thinking my stuff would be the same way I left it 8-9 months prior to finding out my belongings was ruined.

Rating:

4.0

Manager was very professional and helpful.

Rating:

4.0

The storage area that I had no lights so I had to purchase a light so that the movers could see to move the things in and out of the storage area. Other then that it was alright. Nadine Berry

Rating:

5.0

Very nice people in this facility and helpful

Rating:

4.0

Staff was very helpful

Rating:

5.0

Good service.

Rating:

5.0

Staff And Manager were curious and very professional

Rating:

1.0

The unit i got was a 8x8. Its more like a 8x4. Horrible head space. Employees were not so friendly. I had to drive 25 mins to another uhaul storage just to continue to get bad service. I will not recommend and I will be getting my things out asap.

Rating:

5.0

Alex at uhual in Lynn MA went over and above to help my family and I! I would truly recommend to go there and to give him recognition for his expectional customer service! Thank you Alex and Uhual

Rating:

5.0

Nice and clean

Rating:

5.0

They are very professional and helpful

Rating:

3.0

Storage floor was dirty with a large DD ice coffee spilll

Rating:

5.0

Great company!! Highly recommended

Rating:

4.0

Not happy with the explanation of size of travel pod 12/31/2021 with Karla Had to rent a third pod unfortunately Storage unit manager was extremely nice and helpful

Rating:

3.0

The process of getting to the second level units was awful. Rep on phone said it was first floor and it was not. No way we could get heavy furniture up that ladder.

Rating:

4.0

None

Rating:

1.0

The staff was great … the physical storage was aweful I canceled my reservation… would not want to store anything there

Rating:

4.0

Nocoentario gracias

Rating:

4.0

I was not aware that the unit I was renting could only be accessed by step ladder. I had some very heavy items and it was extremely difficult to carry everything up a flight of stairs.

Rating:

5.0

They are very helpful and friendly

Rating:

5.0

I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.

Rating:

5.0

Everything went well everyone was well thank you so much baby I support it all the way

Rating:

5.0

Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.

Rating:

5.0

thanks

Rating:

5.0

During my storage stay at the uhaul in Lynn on the Lynnway was excellent I had the pleasure of working with Jamie McPherson she went above and beyond to help me and make sure their service was great for me while I was going through a hard time. I really appreciate good people like her. I could not be happier. And I need storage again our trucks she is who I’m calling.

Rating:

5.0

They were very patient and polite and very friendly

Rating:

5.0

Very nice and easy

Rating:

1.0

Do not waste your time or money. There are a lot of better places and the other places give you a free month. Do no go here. Save yourself from a civil lawsuit.

Rating:

3.0

The upper locker spaces were difficult to use. That being said, loading was super convenient and the staff was incredibly friendly and helpful. I will continue to use this place for future rentals

Rating:

4.0

I thank you for all the time I stayed there items were secure and your help.

Rating:

3.0

The storage unit was okay. But the back wall was broken by the adjacent unit's stuff. It was not filthy. The unit itself had no lighting. It was hard to see in. Frustrated to have to buy a new lock.

Rating:

5.0

I cancelled both the storage and the truck rental on September 6, 2018 so ended up not using uhaul services. We did not move. All contact with Lynnway uhaul services was vey professional.