Customer Reviews for U-Haul Moving & Storage at Lynnway

3,406 reviews

282 Lynnway Rte 1A   Lynn, MA 01901
(Rt 1a North next to Clock Tower, Limited Customer Parking)

(781) 593-5455

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(781) 593-5455

282 Lynnway Rte 1A
Lynn, MA 01901
(Rt 1a North next to Clock Tower, Limited Customer Parking)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

odalis rodriguez 
Rating:
5.0

Customer did not leave a comment.

James Arvey Rivera Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Rebecca Serva 
Rating:
5.0

Its good thanks

Ubeimar Augusto Restrepo Restrepo 
Rating:
5.0

Your customer service was great in helping me out with my rneeds for a rental

David Drinan 
Rating:
1.0

Customer did not leave a comment.

Jose S Hernadez Sorto 
Rating:
5.0

Customer did not leave a comment.

Juan Abreu Castillo 
Rating:
5.0

Customer did not leave a comment.

Maria Rivera 
Rating:
5.0

Customer did not leave a comment.

Jorge Correa 
Rating:
5.0

Customer did not leave a comment.

Seyi Stephen Idowu 
Rating:
5.0

Customer did not leave a comment.

John Vogel 
Rating:
5.0

The team was amazing and very helpful. Very nice to work with. Will certainly rent from here again.

Sergio Alvarez 
Rating:
5.0

Customer did not leave a comment.

Latchman Bennet 
Rating:
5.0

Customer did not leave a comment.

Anderson Nicolas 
Rating:
5.0

Peggy does a fantastic job, she seems to be everywhere at once. Your whole staff treated me as if I was family. Your pricing is fair and your finished work is completed on stated time, well explained to me, and the hitch neatly and exertly attached' Peter Koehler

peter koehler 
Rating:
5.0

Customer did not leave a comment.

Korinne Pignataro 
Rating:
5.0

Customer did not leave a comment.

Jose Acosta 
Rating:
5.0

Customer did not leave a comment.

Leonardo Alves 
Rating:
5.0

Peggy M was very pleasant and helpful. She made my experience very easy and convenient. I was in and out with the vehicle (van) in 10 minutes. U-Haul is very fortunate to have Peggy running the Lynnway branch…

richard newton 
Rating:
5.0

Very helpful.

Wilson Baldao 
Rating:
5.0

Everything went nice and easy definitely will do business again thank you very much for your service

MOISEY BRAILOVSKIY 
Rating:
5.0

Customer did not leave a comment.

Olumide Onilede 
Rating:
5.0

Out off all the UHaul and employees you have this Joanna at the Lynnway 3A location, she is the most honest and knowledgeable person. You should have more of her in your company.

Roselle Virula 
Rating:
5.0

Good customer service at pickup. Systems were down and she remained diligent and with a good demeanor under the pressure. System did come back up when I finally got to the counter and it was quick and smooth. Drop-off was quick and simple. No issues

Michael Meyer 
Rating:
5.0

Customer did not leave a comment.

ABDELOUAHAB MENKARI 
Rating:
5.0

Customer did not leave a comment.

Hakeem Baksh 
Rating:
4.0

Customer did not leave a comment.

Mark Anzani 
Rating:
4.0

Customer service was excellent, very clear and precise. Equipment was clean, Thank You

Ruben Vazquez Hernandez 
Rating:
5.0

Customer did not leave a comment.

CATHERINE WILSON 
Rating:
5.0

Johann is an excellent employee and service person. She was kind and attended to all my concerns and questions even though she was by herself. She is the best.

Marcos Guimaraes 
Rating:
4.0

I just want to give a special shoutout to Joanna for being professional, efficient and kind. U-Haul should feel blessed to have such an amazing employee at the Lynn location. Her demeanor was very welcoming and she made sure I was all set with my rental. For this I will be renting at this location again.

Sarah Hart 
Rating:
5.0

All is well! Thank you!

JIMMY LAWSON 
Rating:
5.0

No surprise fees cost was as expected. Girl behind the counter was very helpful

michael bartlett 
Rating:
5.0

Customer did not leave a comment.

Julio Araujo 
Rating:
5.0

Everything was clean and easy to use!

Patti-Ann Doucette 
Rating:
5.0

Good

Jose Luis 
Rating:
5.0

On days that you know you will be having many customers, possibly have more employees on to handle the amount of customers. I also think that the phone number for the Lynnway should go directly to the Lynnway. Or possibly, because the beginning of the month is very busy, like I left on my survey, I have 2 tbi's ( traumatic brain injury) so when I was highly stressed during my move , and extremely anxious cuz peggy and joanne were so kind and patient and explained things so thorough to me, and I knew I couldn't get the van back by 5, I tried calling the phone number and I ended up hanging up cuz I was losing time packing, knowing they would call me. Perhaps a # the customers could text if they need to contact the store on their receipt or sent to their phone that goes to the store somehow. the employees could see it on the computer or whatever so they can continue to work and get back to customer when they can.

Kristian Wilt 
Rating:
5.0

Customer did not leave a comment.

victoria acosta 
Rating:
5.0

Customer did not leave a comment.

Latchman Bennet 
Rating:
5.0

Customer did not leave a comment.

Anthony Vargas 
Rating:
5.0

Customer did not leave a comment.

Diane Boulay 
Rating:
5.0

Customer did not leave a comment.

Eddy Andres 
Rating:
4.0

Customer did not leave a comment.

Rose Joachim 
Rating:
5.0

Customer did not leave a comment.

Maikel Gonzalez 
Rating:
5.0

Drop off was quick

MARION LADOUCEUR 
Rating:
5.0

Very easy to quickly get a clean van for picking up a couch I was buying. Everyone there is very helpful, especially since there was a mix-up with the car being set to kilometers and some final charge confusion. Confusion. They work hard to make everything right!

Jodi Hendry 
Rating:
3.0

Customer did not leave a comment.

Howard Dugin 
Rating:
5.0

Great survive from johana, truck was nice and warm before my pick up

Basilio Encarnacion 
Rating:
5.0

Good service. Thank you !!!

Fernando Omar Alvarez 
Rating:
5.0

Johann is always great when I rent at this uhaul location. Her attitude is excellent and her services are excellent.

David Woodworth 
Rating:
5.0

Wonderful employees. Courteous, efficient, friendly.

Todd Gieg 
Rating:
4.0

More than one employee working

William Hultgren 
Rating:
5.0

Johana is a great employee and always makes sure any customer is taken care of…thank you Lynn way U-Haul

Basilio Encarnacion 
Rating:
5.0

Customer did not leave a comment.

Edwin Duarte 
Rating:
1.0

I walk in the morning one lady was black woman .She gave me a car the keys don’t work and the horn doesn’t work. 😡

Yusuf Ramadhani 
Rating:
1.0

Joanne if that’s her name she’s terrible everytime I rent

Jeremy Paulino 
Rating:
5.0

Excellent customer service

Thomas Carey 
Rating:
5.0

Always a pleasure dealing with Joanne

Kellie Cerulli 
Rating:
5.0

Customer did not leave a comment.

RICARDO GARCIA 
Rating:
3.0

The girl at the service desk was friendly and a pleasure to work with

michael bartlett 
Rating:
5.0

It was fast renting and returning

Lynda Torregrossa 
Rating:
5.0

Customer did not leave a comment.

Robert Nkemazem 
Rating:
5.0

good good

Mariel Perez 
Rating:
4.0

Customer did not leave a comment.

LANCE FRANCOIS 
Rating:
4.0

Customer did not leave a comment.

Kenneth Beato 
Rating:
4.0

Customer did not leave a comment.

Noemi Mora 
Rating:
5.0

Snow was off the truck & the team is always excellent

Basilio Encarnacion 
Rating:
5.0

My payment should be 58.99 not 64.55 please adjust

Donald Lanngren 
Rating:
2.0

The 10-footer that I rented via mobile app should be taken off the lot. Bad suspension, old, and even missing headlight controls on dash. Customer service was not applicable with this transaction, which is usually great.

David Rivera 
Rating:
5.0

Boris and Joanne have been very friendly every time I do business at this location. Thank you both for always willing make my experience pleasant. Happy new year!

David Rivera 
Rating:
3.0

The person working behind the desk today was rude.

Leigh Trueira 
Rating:
4.0

The left rear tire was low when I picked it up. The staff (they were great) filled it up but knew it was an ongoing problem. The next day the same tire registered low on air and I had to fill it. So it’s an ongoing problem that they knew needed to be fixed but didn’t fix it.

Ralph James 
Rating:
5.0

The person who rent the trailer she did a really good job

Luis Restrepo 
Rating:
5.0

Great staff and service

Basilio Encarnacion 
Rating:
5.0

Customer did not leave a comment.

Milvio Gonzalez Bello 
Rating:
5.0

Customer did not leave a comment.

Kevin Soares 
Rating:
5.0

Nothing

Dawn Wilton 
Rating:
4.0

Customer did not leave a comment.

Paul McDonald 
Rating:
5.0

You are doing great!. Thank you!

Orlando Reyes 
Rating:
5.0

Customer did not leave a comment.

Joesph Keñly 
Rating:
5.0

The personal at this location are the best love to rent from them .

Daniel Guillen 
Rating:
5.0

Customer did not leave a comment.

Kellie Frary 
Rating:
5.0

Ya need to hired more lady's like Joan she is the best, she helped me with everything I needed she was very very nice, if anything she should get a raise since she be working very hard helping people they way she talk to people make a person feel like home .

Anthony Lugo 
Rating:
5.0

Excellent customer service as always. Joanne and Boris are always a pleasure to deal with :). Being an office manager myself--hang on to those two for sure!.

Kellie Cerulli 
Rating:
4.0

I really don’t know what you can do for the next customer but I can tell you that the girls that was working that morning and waiting on me was excellent and I really appreciate their service. You need more employees like those two.

Al Douglas 
Rating:
5.0

Customer did not leave a comment.

Jonathan Perez-Santana 
Rating:
5.0

Customer did not leave a comment.

Kenroy Francis 
Rating:
5.0

Customer did not leave a comment.

Susan Ossmann 
Rating:
5.0

Customer did not leave a comment.

Rony Mercius 
Rating:
5.0

Customer did not leave a comment.

Logan Garcia 
Rating:
5.0

Alexander at the Lynnway location was AWESOME! He and his team were always very friendly and helpful. My U-Box was always made accessible in less than 24 hours and the team at Lynnway were always very attentive and made sure that if there was anything I needed or question answered, they were focused on making sure my experience was great. Thank you Lynnway team!!

David Rivera 
Rating:
5.0

All good

Marquette Warren 
Rating:
5.0

Customer did not leave a comment.

Thoman Ryan 
Rating:
5.0

Customer did not leave a comment.

BACILIO EMCARNACION 
Rating:
5.0

Customer did not leave a comment.

Jose Acosta 
Rating:
5.0

Customer did not leave a comment.

KEVIN PEREZ 
Rating:
2.0

This location charged me $8 for $.50 worth of gas!!

Keith Davis 
Rating:
5.0

Thank you

Liliana Stengel 
Rating:
5.0

very friendly and helpful staff

Mario Santa cruz 
Rating:
5.0

Customer did not leave a comment.

Michael Buksa 
Rating:
1.0

Rats and mice ruined everything/ not sure what rat or mice but there droppings were everywhere, and I’m not paying a company as big as IU-Haul $140.00 monthly for storage thinking my stuff would be the same way I left it 8-9 months prior to finding out my belongings was ruined.

RHONDA JENKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIAELISA CASTILLO  |  Overall Experience 
Rating:
4.0

Manager was very professional and helpful.

CRYSTAL WHITE  |  Overall Experience 
Rating:
4.0

The storage area that I had no lights so I had to purchase a light so that the movers could see to move the things in and out of the storage area. Other then that it was alright. Nadine Berry

Nadine Berry  |  Overall Experience 
Rating:
5.0

Very nice people in this facility and helpful

Josef Vargas  |  Overall Experience 
Rating:
4.0

Staff was very helpful

James Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordalia Rodriguez  |  Online Move In 
Rating:
5.0

Good service.

Hetitier Kindoki  |  First Impressions 
Rating:
5.0

Staff And Manager were curious and very professional

Paul Green  |  Overall Experience 
Rating:
1.0

The unit i got was a 8x8. Its more like a 8x4. Horrible head space. Employees were not so friendly. I had to drive 25 mins to another uhaul storage just to continue to get bad service. I will not recommend and I will be getting my things out asap.

Jose Alicea  |  First Impressions 
Rating:
5.0

Alex at uhual in Lynn MA went over and above to help my family and I! I would truly recommend to go there and to give him recognition for his expectional customer service! Thank you Alex and Uhual

Marie Wiltshire  |  Overall Experience 
Rating:
5.0

Nice and clean

Souadou Barry  |  Overall Experience 
Rating:
5.0

They are very professional and helpful

Luisanna Grullon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

carlotta woods  |  Overall Experience 
Rating:
3.0

Storage floor was dirty with a large DD ice coffee spilll

RHONDA JENKINS  |  First Impressions 
Rating:
5.0

Great company!! Highly recommended

KENNY TAVAREZ  |  Overall Experience 
Rating:
4.0

Not happy with the explanation of size of travel pod 12/31/2021 with Karla Had to rent a third pod unfortunately Storage unit manager was extremely nice and helpful

DOUGLAS J BEANE  |  Overall Experience 
Rating:
3.0

The process of getting to the second level units was awful. Rep on phone said it was first floor and it was not. No way we could get heavy furniture up that ladder.

Holly Matulewicz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNY TAVAREZ  |  Overall Experience 
Rating:
4.0

None

Joseph Tarasuik  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ed whittier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ed whittier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Teracino  |  Overall Experience 
Rating:
1.0

The staff was great … the physical storage was aweful I canceled my reservation… would not want to store anything there

Peter Mielach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Quiles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz Ortiz  |  Overall Experience 
Rating:
4.0

Nocoentario gracias

Ana colon  |  Overall Experience 
Rating:
4.0

I was not aware that the unit I was renting could only be accessed by step ladder. I had some very heavy items and it was extremely difficult to carry everything up a flight of stairs.

Matthew P Della Porta  |  Online Move In 
Rating:
5.0

They are very helpful and friendly

Mashayla johnson  |  Overall Experience 
Rating:
5.0

I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.

Aja Gauslin  |  Overall Experience 
Rating:
5.0

Everything went well everyone was well thank you so much baby I support it all the way

Regina Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sowa  |  Overall Experience 
Rating:
5.0

Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.

Glenn Chalek  |  First Impressions 
Rating:
5.0

thanks

lewis partin  |  Overall Experience 
Rating:
5.0

During my storage stay at the uhaul in Lynn on the Lynnway was excellent I had the pleasure of working with Jamie McPherson she went above and beyond to help me and make sure their service was great for me while I was going through a hard time. I really appreciate good people like her. I could not be happier. And I need storage again our trucks she is who I’m calling.

Elizabeth Dagostino  |  Overall Experience 
Rating:
5.0

They were very patient and polite and very friendly

Mashayla johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan rivera  |  First Impressions 
Rating:
5.0

Very nice and easy

Violeta Perez  |  Overall Experience 
Rating:
1.0

Do not waste your time or money. There are a lot of better places and the other places give you a free month. Do no go here. Save yourself from a civil lawsuit.

Leanord Jenkins  |  Overall Experience 
Rating:
3.0

The upper locker spaces were difficult to use. That being said, loading was super convenient and the staff was incredibly friendly and helpful. I will continue to use this place for future rentals

Jocelyn Almy Testa  |  Overall Experience 
Rating:
4.0

I thank you for all the time I stayed there items were secure and your help.

Cheryl Crockett  |  Overall Experience 
Rating:
3.0

The storage unit was okay. But the back wall was broken by the adjacent unit's stuff. It was not filthy. The unit itself had no lighting. It was hard to see in. Frustrated to have to buy a new lock.

Kathryn Pfaltzgraff  |  Overall Experience 
Rating:
5.0

I cancelled both the storage and the truck rental on September 6, 2018 so ended up not using uhaul services. We did not move. All contact with Lynnway uhaul services was vey professional.

judith matzelle  |  Reservation 
Rating:
5.0

People at the facility were very helpful. The storage area was clean and very adequate.

Kathryn Pfaltzgraff  |  Reservation 
No reviews have been submitted for this location.

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