Customer Reviews for U-Haul Moving & Storage at Lynnway

2,613 reviews

282 Lynnway Rte 1A   Lynn, MA 01901
(Rt 1a North next to Clock Tower)

(781) 593-5455

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(781) 593-5455

282 Lynnway Rte 1A
Lynn, MA 01901
(Rt 1a North next to Clock Tower)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

TARUN S. 
Rating:
3.0

Customer did not leave a comment.

Theo S. 
Rating:
5.0

Increase on-line time - screens timed out before I was able to complete instructions.

MARC W. 
Rating:
5.0

Customer did not leave a comment.

KENNY T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE K. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
5.0

Excellent experience. Alexander at pick up - very good customer service polite and professional, Boris at drop off also very polite helpful and professional. Both representatives made for a good experience along with clean well maintained equipment

Mark O. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
3.0

One of your representatives was very roughly to me on the phone she supposed to be in a dog house

ERROL Y. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

When I called to reserve a 10ft cube cust svc said there were none for the time span I needed originally I wanted to pic up in Saugus Ma, no 15 ft cubes in Saugus but there was a 15ft one in Lynn. IIt seems as though cust svc didn't really know what either sites had because I got a 10 ft cube van in Lynn and bet you there was a 10 ft one in Saugus as well.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Diego M. 
Rating:
1.0

Priced gouged me over $600. First reservation stated $3200 when I got there it was $3800. All I did was borrow your vehicle, I packed it, loaded it, drove it and unloaded myself.

Jonathan H. 
Rating:
5.0

The only problem I had at self check in. It kept saying I was not at the location. Thank God there was someone still there that could help me.

Wendi S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

I was not disclosed a $20 drop off fee for after hours. That is something that was slipped in after the fact. That fee should be credited back to my card.

Bradley W. 
Rating:
5.0

The equipment I reserved was not available. I had to settle for a larger, older, more rickety truck. The customer service person was very accommodating, but it was disappointing to not be able to get the van I ordered and reserved in advance.

Michael S. 
Rating:
3.0

When I got there I realized someone made a mistake and I didn't have the right truck waiting for me. I asked the employee (Christopher Nadau) to correct the mistake and him and another guy started arguing very loudly with me refusing to do it. Christopher was texting all the time on his phone and the other guy said to him he should cancel everything and let me call costumer service to correct the mistake. It was scary having someone shouting to you and I kept saying for them to be “kind”. Never going back to that location again!!! You should have better employees!

Gediel R. 
Rating:
1.0

Have the correct mileage on the contract, I was over charged by 30 miles.

Michael B. 
Rating:
4.0

Make sure the windshield - inside is cleaner 'streak free' it was a bit thick! Clean truck' over all...

DAVID R. 
Rating:
3.0

Do not fraudulently charge for gas above and beyond what your vehicles contain upon pick up. I was charged for two gallons of gas even though I returned the vehicle with the same amount of gas that it had when I picked it up.

GLEN G. 
Rating:
5.0

All was fine. Everything was made very clear to me. No surprises except I thought gas tank should be full when picked up as I had to stop for gas prior to my trip and replacing it to the level I received it was tricky.

Deborah D. 
Rating:
5.0

Absolutely amazing service, great location, and THE BEST staff!! Thank you thank you!

JULIANNE B. 
Rating:
5.0

Customer did not leave a comment.

Leidy J. 
Rating:
5.0

Guys there are awesome thank you.

Kandy K. 
Rating:
5.0

Employees are very kind and helpful. The trucks are clean I have no complaints.

YAHAIRA C. 
Rating:
5.0

The van was perfect and it was easy to rent additional days. Very satisfied.

Cindy L. 
Rating:
4.0

The guy working behind the desk was good and knew his stuff. Very helpful and clear with instructions/payment details. The truck, however, had many issues. The check engine light was on, Right tire was low and there was an issue when braking (grinding and slight loss of braking power at shift into first gear) which could be a safety issue. It wasnt enough of a hindrance to keep us from using the vehicle but still something that may need to be addressed for future customers. Overall, 4 of 5

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
2.0

I don't understand how I drove 50 miles When I only dropped & pick up a chair 595 north wakefield ma They charged 50 mile when I only drove less than 20 miles

VICTORIA G. 
Rating:
5.0

Probably a few more employees, but that's a problem everywhere. All the employees I encountered during my visits were attentive, professional and helpful

BRUCE R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Boris Shadari is extremely capable, and is a gentleman. All employees were friendly and helpful. This is a very good location.

JAMES W. 
Rating:
5.0

Nothing at this point

TAMMY Y. 
Rating:
5.0

Customer did not leave a comment.

Jevon S. 
Rating:
5.0

Customer did not leave a comment.

ALEAH T. 
Rating:
4.0

Customer did not leave a comment.

JUDY H. 
Rating:
5.0

Great experience and very nice and polite staff.

NEPHTALI C. 
Rating:
4.0

Boris and Alex are two exceptional people. Great service, great personalities. Its great working with them.

PRESTON G. 
Rating:
5.0

Boris was very professional, courteous

DANIEL F. 
Rating:
4.0

None

Joseph T.  |  First Impressions 
Rating:
1.0

Poor customer service

HAO L. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Thanks easy clean good experiencw

Christopher N. 
Rating:
5.0

Folks... seriously... you need to hire more people like Boris! Shadari! He was very patient/knowledgeable and professional even after working a long shift! Everyone else was helpful also. We really appreciate being able to handle a sudden change so quickly and efficiently. You folks run a great shop there. Thanks! Chris&Conrad

CHRISTOPHER C. 
Rating:
4.0

Nice Staff. Easy pick up and return process. Clean vehicle, but the rear turn signal did not work.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

jhon T. 
Rating:
5.0

Customer did not leave a comment.

HENRYF C. 
Rating:
5.0

Right now your steps ahead of other location I've gone too. Thank you for kind and friendly service.

ENOC M. 
Rating:
4.0

Customer did not leave a comment.

ed w.  |  Overall Experience 
Rating:
4.0

Julio was very polite and friendly, headdresses me by my name . Very good experience all round

JAQUELINE E. 
Rating:
5.0

Excellent

REGNER N. 
Rating:
5.0

Customer did not leave a comment.

Marc P. 
Rating:
3.0

Customer did not leave a comment.

JESUS M. 
Rating:
5.0

Very easy drop off! Very helpful! Quick check-in and I was on my way!

Emma B. 
Rating:
5.0

Boris helped my wife and I rent a van and he could not have been more helpful. He made the process so much easier than the last few times I have rented a car.

LORENA S. 
Rating:
5.0

Customer did not leave a comment.

Omar C. 
Rating:
1.0

Trucks are parking out of control, on 10/1/21 employee showed up 30 minutes late and because I have a moving business I had 5 people waiting for me like 45 minutes so it costed me money that waiting time over $100.00. Plus the customer service was very bad. He was with very bad actitud and when finally got my truck ready it was blocked with other trucks, I went inside to ask him to let me go and he was like you have to wait. And he had like 10 customers in line. Dissatisfied

NEWTON D. 
Rating:
5.0

Customer did not leave a comment.

Jean R. 
Rating:
5.0

I love renting from this location because this location always has vehicles when I need them. The vehicles are well maintained. The manager Alex and staff members Julio and the rest are amazing!! Everyone is always professional. Please keep up the great job!!

JOANNE P. 
Rating:
3.0

Windshield very dirty and very hard to clean

JENS H. 
Rating:
5.0

Nothing to improve, Alex was very friendly, professional and explained everything well.

Joseph V. 
Rating:
2.0

Speed of checkout Needed to take smaller truck agent didn't know how to operate system

WILLIAM S. 
Rating:
5.0

After loading furniture the trailer had better balance. The trip was smooth and I had no worries. Was not easy to back out, but it was from no driving experience with trailer experience. Thank you so much. The staff, Julio in Lynn Mass was nice. He explained every detail, making sure lights work, paper work and drop off address.

CARMEN V. 
Rating:
5.0

Very fast service

Carlos A. 
Rating:
5.0

You're employees were extremely courteous and helpful. When I arrived they greeted me with friendly and attentive service. I was amazed on how they tried to make me comfortable at the facility while I waited. Very professional and business like. I will utilize this facility whenever I need UHauls services.

TT R. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

Giovanny S. 
Rating:
5.0

A great truck and service

Bruce P. 
Rating:
4.0

Customer did not leave a comment.

SONIA T. 
Rating:
4.0

Mobile pick-up and drop-off was not user friendly. I couldn't find any information about the step-by-step process for what to expect when doing mobile pick-up/drop-off. It would be nice if it was clear what info was needed beforehand. The website is also very glitchy, after it said my payment was accepted, I tried to press continue multiple times so I could figure out how to get the keys, but pressing the continue button just didn't respond. I went in to ask for help and the guy at the counter immediately got up and left saying to hold-on because he needed to fill the propane tanks. Waited for at least five minutes, and then I tried reloading the page, which then the continue button actually responded. The way that they tell you what vehicle is yours is confusing, we ended up finding the wrong one. The spots were labeled A, B, and C so it would be easier if that was the way to identify your vehicle, not by exact location (because that isn't reliable and dances along the line to be kind of creepy). Then during drop off we ran into even more issues with the website. It asked to take a picture of the fuel level and mileage in one pic and gave an example. Except the model we had was not the same, and it would've been hard to get them in one pic because they were far from each other on the dashboard. I eventually gave up and went in to ask for someone to help me check out. Julio was very nice and helpful. In the end, everything that went wrong was an issue that the people at the facility didn't really have control over. Corporate should be ashamed of themselves for releasing technology that horrible and calling it “easy mobile pick-up/drop-off”. It just baffles me that in this day and age of technology, the mobile abilities are absolutely atrocious. If I rent again, I definitely will not be doing mobile pick-up/drop-off unless they fix it because currently it's just pathetic that I needed help for both pick-up AND drop-off when trying to use U-haul's sorry excuse of a mobile version.

Jesper K. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
1.0

Not cheat the customers

MICHAEL O. 
Rating:
2.0

They open up an hour late. I chose to have a self check out. When I got there at 7am my truck was blocked in and couldn't get out Would rent from here again. Return was good

Mike V. 
Rating:
5.0

Customer did not leave a comment.

MARISELA M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

JAVIER V. 
Rating:
4.0

The call center wait time was 60-120 mins every time. Unacceptable.

Lacie C. 
Rating:
3.0

Customer did not leave a comment.

Daryl M. 
Rating:
1.0

I reserved a truck 2 months prior to the Sept 1st move in day. After a forced reschedule for pick up ( 24 hours before pick up, my truck was “put down for repairs”), I scrambled to get a uhaul truck before the later time-slot they automatically assigned me. Finally, after speaking to Scott, I believe his name was, I was both downgraded to a smaller truck and sent to pick it up earlier than my original appointment (the day before at 6:30pm). At first I thought this was a good thingâ€" being able to pick up my 24/7 reservation uhaul truck the day before. However, due to the reschedule and business hours ended at 7pm, I was unable to pick up my truck before 7:20pm. I thought 24/7 reservation pick up meant just that, that I could pick it up at the time I was able to. However, after trying to pick up my truck at 7:20pm through the website, it crashed, multiple times, preventing me from successfully picking up my reserved truck. After, literally, 40+ mins on the phone (on hold) I spoke with a pleasant representative who was able to help me get the truck keys out of the key locker. Once I got the keys, I checked to see if both the utility dolly and appliance dollies were in the truck bed (I had reserved these two items 2 months prior as well). Only the utility dolly was in my reserved truck, so I noted I had to get the appliance dolly removed from my order upon returning my truck. FINALLY, I got in my truck around, now, 8:40pm and cannot start the truck because THE BATTERY WAS DEAD. It was unable to start at all. LUCKILY, Boris (an amazingly pleasant and helpful rep at uhaul) caught me just as he was leaving for the night and drove back to his house to provide me his personal jumper cable. 30ish mins later, I was able to jump the truck and be on my way. Scott, Boris, and Alexander (the GM) are wonderful people. Uhaul is a terrible company. I will never use them again. Would love to be refunded entirely, however, I did receive a discount for my many troubles.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Ty D. 
Rating:
5.0

Great service and nice friendly workers.. Which was a delight

CHIAGOZIEM N. 
Rating:
5.0

Great service

Geoffrey H. 
Rating:
5.0

Customer did not leave a comment.

XAVIER V. 
Rating:
1.0

They charged me alot more did not tell there was a fee for overnight drop off and I brought truck back at 10pm so did not keep overnight they charged me a hundred dollars more than I was told and had contract for they are rude there and one employee came after 4 times when I told him to back away from me he was saying rude things my friend acutely video taped him screaming at me because we were so shocked at how your employee was treating a customer

Kerri R. 
Rating:
5.0

Nothing

James M. 
Rating:
5.0

Improve human to human phone contact

Arthur C. 
Rating:
3.0

I arrived at 9am to pick up my rental at the Lynnway location. Richard at the front desk assisted me with the check in process and his customer service is very poor. I had to change the duration I had booked the van for and online I read that I would need to speak with the representative at the counter to make adjustments. Richard was very unprofessional and provided no help. I had booked the rental for 4 hours and needed to change for 6 hours. When I mentioned that to Richard he immediately said “can't do it” with an attitude. I asked him what the fee would be if I were to bring the rental past my duration and he said “I don't know, it could $40, it could be $50 or it could be more depending on the amount of people you would bounce.” I said okay no problem and let him know I would bring it back late and that I would be okay with a fee if applicable. Once I said that he refused to release the rental to me. I then agreed to disagree with his terms that I would bring it back in time just so he would release the rental to me. Prior to assisting me, Richard had an aggressive tone with the customer that was ahead of me. Sunday mornings must not be Richard's favorite shift. This is my second time renting from this location and the individual that helped me last year (I can't remember his name but he is the one with the piercing on his nose) was very courteous and professional. I have had no issues with the equipment/rental, they were all clean and neat. The only issue I had was with Richard and for that I would not recommend this location because of the employee's attitude and lack of professionalism.

DANIEL C. 
Rating:
4.0

Everything was great

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Imran S. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Myles G. 
Rating:
5.0

I was having some issues with the mobile truck pick up so I went inside and was helped by Alex Baratolo. He was very helpful and friendly which was so nice to experience during all the stress of moving. Overall very happy with my experience at the Lynnway U-Haul!

Sarah M. 
Rating:
5.0

The young man who took care of us during both pick up and drop off was friendly and professional.

Alan K. 
Rating:
5.0

Nothing He was Excellent

Winston K. 
Rating:
5.0

Alexander was terrific. Very hard working and professional - he deserves a promotion!

mike S. 
Rating:
1.0

The truth is, I do not recommend it, I had a bad experience, I placed my order online and they sent me an Exact place to pick it up and when I went to that place they did not have it, I had to go to another place. They were waiting for me for an hour and 15 minutes and then they told me that I have to go to another place to pick up the truck in the email they send me they say I have to call that place they I called they answer and they leave me waiting in line Until I was in the place making a line to be attended until then the person answered the phone and told me What I need and I tell him that I have come to pick up a truck and he tells me that the truck I ordered does not have a smaller one instead of being able to carry all my things in a single trip I had to make two trips Why the truck they gave me was very small When they gave me the truck they gave it to me almost empty without gas I had to fill it completely and then when I brought it it was almost full only a quarter had run out and I told the person who was there and they told me that they were not responsible for paying because of the extra gas that I put in ... he says that I had to leave it the same as it was, that makes no sense…. The truth is I do not recommend it.😡😡😡😡😡😡😡😡😡😡😡😡😡

WILLIAM P. 
Rating:
3.0

Staff this location appropriately. There was only one representative to deal with customers. Also, there was a bait-and-switch. I was able to reserve a 20' truck at this location weeks ago, but the day before my reservation date I got a call telling me the nearest 20' truck on the day I needed it would be a nearly 2-hour round trip to go pick it up and bring it to my house.

Charlie W. 
Rating:
4.0

Customer did not leave a comment.

ed w.  |  First Impressions 
Rating:
5.0

Spend a some time explaining the little things or hand out a cheat sheet: dashboard lights, emergency brake, radio. Headlights, etc. I hate figuring those things out after I leave the lot. The staff was very nice and accomidating.

HELEN V. 
Rating:
5.0

I thought the check in and check out process would be horrible but it was easy and quick.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

juan r.  |  First Impressions 
No reviews have been submitted for this location.

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