Comentarios del cliente para U-Haul Moving & Storage at Lincoln Park

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Lincoln Park

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Mark T. en

Grado:

The customer service was outstanding! What a great group. Store was clean and the van was perfect. This store should be recognized for their quality service.

Kenneth J. en

Grado:

THE YOUNG LADY RENTING THE EQUIPMENT WAS VERY POSITIVE AND ACTUALLY MADE THIS A WONDERFUL EXPERIENCE

Carrie H. en

Grado:

Remember to get customer the dolly and blankets at the time of pickup...

Cynthia O. en

Grado:

My truck wasn’t ready had to clean it before I could take it. I had to go down the street to pick up my tow dolly and they didn’t have one. Had to come back the next day for a trailer and I had to wait an hour to get it. If I ran a business I would have the truck and trailer hooked up ready for people to pick up, especially if it’s only three blocks away I would go and get it and have it ready for the customer. Then I told him I wanted to get a storage unit when I got to Neosho Missouri and they said fine. I got here & the closest one was 25 miles away. That is misleading to me The guy at this end was very nice and very helpful but that was only good thing about the whole experience. I wouldn’t recommend you guys to anybody. I’m really frustrated.

David B. en

Grado:

The windshield had a lot of bugs on it. The staff are always very helpful and friendly.

Jeffrey P. en

Grado:

El cliente no dejó un comentario.

Francisco C. en

Grado:

It was painless and wonderful because you have to remember I had to unload the truck and I dont really want to be bothered about anything when returning the truck and that's what happened when I returned the truck

Roberta P. en

Grado:

Very friendly staff and the cargo van was just what I needed to get the job done. Thanks.

Richard H. en

Grado:

I was very happy with the service and equipment! Employees were friendly, courteous made me feel like I was a valued customer! Thank you for your help!

Sharon C. en

Grado:

Employees very helpful.

Mark M. en

Grado:

El cliente no dejó un comentario.

jane h. en

Grado:

This storage place is the most unprofessional and unorganized place I’ve ever been too. Lazy workers that smell like cigarettes and are dirty . I wouldn’t recommend this storage place to anyone.

Susan L. en

Grado:

Xxx

Timothy C. en

Grado:

The store had to change out a tow chain Tha was worn past the recommended limits. We also had a rear turn signal not working. The staff thought it was a fuse in my truck. But there is no towing turn signal fuse in the truck. Staff changed out the electrical cord from the trailer to the adapter and all lights became functional. Regardless of these issues the staff was very friendly and willing to resolve issues. Which is why I would recommend this location.

Charles S. en

Grado:

Grand Junction Lincoln Park continues to preform well below standards. The truck that was sent out needed to be serviced. A poor preforming 20ft truck made a difficult situation that much worse. To improve for the next customer would be to shut down the vehicle rental portion of the business and focus on the storage areas!

Justin W. en

Grado:

Well, we had to buy a 2" ball, and the guy there removed our 2 5/16", but installed the 2" ball incorrectly. Didn't use the nylon washer, was the wrong size for our receiver, thankfully the cotter pin held, but it ruined the threads and receiver having come loose. Also didn't care for the guy complaining that he had to get the equipment from a different store, even though I reserved a month earlier.

mathew m. en

Grado:

All staff from management to janitorial were extraordinary in every facet of my experience here!!... Top Shelf Professionalism!

Miles S. en

Grado:

El cliente no dejó un comentario.

Miles S. en

Grado:

El cliente no dejó un comentario.

beatrice L. en

Grado:

The person in charge was very helpful and quickly took note of the damage/disrepair on the fender, and gave us the phone number of U-Haul headquarters so that we could report the attitude of the person in charge at the pick up location in Pace, Florida.

Harold M. en

Grado:

I would appreciate not being hounded for my opinion

Dominique B. en

Grado:

El cliente no dejó un comentario.

Mike P. en

Grado:

Michael (in the equipment return lot) was great! Location could’ve benefited from more staff. Front desk lady seemed overwhelmed. Facility was clean, But looked very heel worn (even tho it was “new”)

James P. en

Grado:

El cliente no dejó un comentario.

Michael V. en

Grado:

El cliente no dejó un comentario.

Tom T. en

Grado:

Great service. Flawless rental.

Gary S. en

Grado:

El cliente no dejó un comentario.

Thomas Saxe W. en

Grado:

The U-Haul staff were quick and checked me out quickly. He saw the damage to my vehicle and pointed me in the right direction to process a claim.

Myriah M. en

Grado:

When I came in the lady at the desk was having a phone or maybe video call on speaker in front of me. The caller sounded like maybe another employee or friend but not another customer. They were swearing and saying overall rude things about someone. She didn't bother to take the caller off speaker. I have no problem with swearing in casual context but this was a business and it was really unprofessional. She took her time ending the call so I sat in front of her for a minute or two. Then I started messing around on my phone for 5-8 minutes while she casually chatted. Then she came out and didn't give much of an explanation of anything, just that I would get a final receipt in my email, no confirmation that the trailer was good or that I gave back my blankets - I went in to confirm that I didn't need to do anything else and she was nice and friendly but overall it was pretty off putting.

micheal M. en

Grado:

El cliente no dejó un comentario.

terence t. en

Grado:

More loading doors on the storage building would be nice

Ron M. en

Grado:

El cliente no dejó un comentario.

linda C. en

Grado:

Make sure the customer knows where the pickup location is. I did have some confusion there when I went to pick up the truck. I think the moving pads should not be an extra charge and I think the truck should be equipped with tie down straps.

russell h. en

Grado:

The young man who helped us was very helpful and very professional.

Dave C. en

Grado:

everyone was very helpful, and friendly. and experienced.

Cathelene H. en

Grado:

El cliente no dejó un comentario.

Melinda K. en

Grado:

I returned after hours and did not go into the store or meet with anyone. The after hours app for equipment return is excellent.

barbara h. en

Grado:

The girls at the front for check-in were fabulous. They could not have been more accommodating and pleasant.

michael G. en

Grado:

The price for the unit was way too high. I did not have 24 hr access to my unit for months and I paid full price. The staff and employees we excellent. I would rent again if the price was not so high.

JOHN M. en

Grado:

Nice new facility

Ashley C. en

Grado:

Will be using this unit again!! Super friendly and great experience

Christine W. en

Grado:

Very convenient nice employees

terence t. en

Grado:

Pleasant, professional,prompt excellent service overall

annette z. en

Grado:

great location, secure.

Charles S. en

Grado:

There are so many issues with the facilities and staff ; I have wasted enough time having to deal with uhaul a review would continue to waste my time!

Joseph C. en

Grado:

A

Jordan M. en

Grado:

Great customer service and facility

Robert T. en

Grado:

I don't think it's right to charge a fee of $35.00 just to set up for 24 hour access. Otherwise, the facility was acceptable.

RON M. en

Grado:

All the people have been very helpful and seem really caring.

Mark W. en

Grado:

I had a great experience renting a van, as well as moving into a storage unit. All of the people that I dealt with were professional and very friendly. I believe it was Farrah, John, and Kelsey?

Jessica N. en

Grado:

Easy, accessible, and excellent service!! Loved the carts available to use.

SUSAN D. en

Grado:

No direct phone line to office. Staff LIED about truck availability. 1 day notice that truck was 1.5 hrs away, even tho I confirmed in adv. Added $400 (ride and hotel) cost to me. Bad, bad service.

diana d. en

Grado:

Friendly and helpful.

VINCENT M. en

Grado:

Friendly and great service

christine j. en

Grado:

Staff are slow, unorganized, confused took over an hour (after I stood in line for a long time) to accomplish a rental.

Serenity S. en

Grado:

Ok

LARRY O. en

Grado:

The people we met were very helpful and it made our move much easier

Mark S. en

Grado:

None

RICHARD S. en

Grado:

Everything was fine!

CATHERINE H. en

Grado:

We arrived to drop off the trlr and needed storage. We were the only Cust at the time. We did the paperwork and she got a line. Instead of finishing with us she helped everyone else and came back 2 hr

rojelio a. en

Grado:

I would have given an excellent but I litterally gave my ID and credit card and you somehow managed to spell my name wrong. Lol. Rogelio. Otherwise superb service.

Serenity S. en

Grado:

My pick up was delayed because the wrong lock was on the back of my truck.

Susan L. en

Grado:

Courteous staff and clean facilities.

RICHARD S. en

Grado:

The service was excellent! The storage is clean. Very happy with everything

Mark H. en

Grado:

A great experience. Quick and easy. Thanks!

sarah b. en

Grado:

Both gentlemen were very helpful and polite. We had a great experience!

Jerry E B. en

Grado:

Friendly, professional and helpful.

justin c. en

Grado:

The woman at the counter that helped me was very polite and had an amazing attitude! Very impressed

molly n. en

Grado:

We are very happy with the UBox program. We packed the boxes ourselves, and had the boxes stored for 1.5 months while we bought and closed on a house. The boxes arrived in perfect condition.

Joseph C. en

Grado:

Good

Darrel H. en

Grado:

...

Mark H. en

Grado:

Quick service and nice people working there. Great facility.

PAMELA C. en

Grado:

Lack of communication. Never notified when box arrived, I had to track it down with several phone calls. Next day they asked if we brought the box back. Everyone there not on same page.

Larry H. en

Grado:

Great customer service moving made simple .

paige n. en

Grado:

Was a very nice facility and will be great once the construction is complete!

robert l. en

Grado:

Very quick, great job.

Nuri O. en

Grado:

Very pleasant experience!

janie w. en

Grado:

perfect

BERNA D. en

Grado:

I think uhaul is a great company and I would use them again.

Richard V. en

Grado:

My experience was primarily with Reuben Magner in receiving and coordinating the unloading of my 3 UBoxes. Reuben was excellent from start to finish...from receiveing to enlisting help for unloading!

Max M. en

Grado:

Had to track someone down in the facility to help me. Poor communication and bad information was provided on almost every interaction I had. Everything turned out fine, but it was frustrating.

Douglas M. en

Grado:

Good crew.

Virginia F. en

Grado:

The facility and staff were kind, helpful, and organized. There is still work to be done on further optimizing the space but it is a work in progress and I acknowledge that. Thank you for your help.

kim m. en

Grado:

It was strange that they moved my PODs from one location to another without informing me. The auto bill was a problematic. I am being billed for a full month for 5 days, not right.

Eric W. en

Grado:

No comments

Cynthia S. en

Grado:

A little disappointed that they wouldn’t bring my Uboxes to me as agreed. But I made due.

Joy M. en

Grado:

They were super helpful and friendly. Went out of their way to accomodate us.

Shaun L. en

Grado:

The staff was very friendly and went above and beyond to help us with our moving experience

Lorri S. en

Grado:

Good

Josiah D. en

Grado:

Not enough characters allowed in this message to explain exactly how HORRIBLE my entire uhaul experience was including but not limit to the AWFUL customer service at this location. RUN AWAY!!!!!!!!!!