Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd

7,525 reviews

3851 S Orlando Dr   Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd, South of Lake Mary Blvd)

(407) 322-3167

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 322-3167

3851 S Orlando Dr
Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd, South of Lake Mary Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer service was excellent!! Very helpful and courteous even though he was the only one there..

Litza L. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Margaret W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kai H. 
Rating:
5.0

Customer did not leave a comment.

Mariana L. 
Rating:
4.0

Customer did not leave a comment.

Cecilia L. 
Rating:
4.0

Isaac was wonderful. He cared about the installation

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Everything good

Luis C. 
Rating:
5.0

Sunday when trying to return the van before the location opened, we had a problem with the website which would not allow us to give the location of the drop off. So we had to go thru different channels to get answers on how to resolve the problem. But everything else worked out fine as far as the equipment. Thank you.

dori D. 
Rating:
5.0

Customer did not leave a comment.

Prerak S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
4.0

Customer did not leave a comment.

Bibiana P. 
Rating:
5.0

Perfect, friendly and helpful, all the way.

joel H. 
Rating:
1.0

Customer did not leave a comment.

Martine E. 
Rating:
5.0

Customer did not leave a comment.

virelio A. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE B.  |  Overall Experience 
Rating:
5.0

Jason was great. World could use more like him. Thank you

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Confirmed rental for the Orange city location and was extremely disappointed when I arrived there and was told they did not have the equipment and I would have to drive to Sanford to pick up my truck and dolly. This took me additional time and additional mileage fee. I should've been notified beforehand that the pick up was at a different location.

Stanley D. 
Rating:
5.0

Moving was easy and made convenient!

Robert T.  |  First Impressions 
Rating:
4.0

The outside keypads used to get into the facility are a little tricky. I’m thankful an employee happened to be outside and was able to walk me through how to actually login to both keypads. Then once I arrived there was a lock on my unit and I could not get in. The gentleman at the front desk was very courteous and helped me a different unit right away. Once at the new unit there was no lock inside of the unit. I called the front desk and another gentleman brought me the lock and key right away. Even though the process of getting in had its hiccups, the staff was extremely courteous and helpful. I truly appreciate all of their help.

Yesenia C.  |  Online Move In 
Rating:
5.0

Everything went quite well. The staff was always friendly and accessible.

Dawn B.  |  Overall Experience 
Rating:
5.0

Michelle and other staff member were super helpfun in our transition form MO To Fl i could not be more pleased thank you uhaul

JAKE H.  |  Overall Experience 
Rating:
5.0

I still want to be refunded for that blankets that were not in the reservation but added by DeBono's.

Gregory R. 
Rating:
5.0

Our rental experience went really well. Very nice polite and helpful. Thank you.

kimberly C. 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
2.0

Get better customer service.

bryan M. 
Rating:
5.0

Nothing. Dillon was a God send.

Thomas M. 
Rating:
5.0

Easy online reservation. Professional Staff. Simple return.

Michael S. 
Rating:
4.0

vehicle was clean but the vehicle is in serious need of an alignment, balancing and a look at the wheel bearings. it was rattling at 60+ mph on the highway and vibrating

James K. 
Rating:
5.0

N/A

Doris D. 
Rating:
1.0

Rats

SHAWNNA R.  |  Overall Experience 
Rating:
5.0

The app or online check-in could have worked, but that's not a location failure that's a corporate failure. The actual location was FAST and I am here for it. That's what everyone needs on move day.

Beth C. 
Rating:
5.0

Only thing I could see that was a problem was. The rats direct what's in my storage container? But everything else was excellent would use U-haul again.

Jacqueline M.  |  Overall Experience 
Rating:
5.0

Shop staff very friendly and helpful!

colleen o.  |  Overall Experience 
Rating:
5.0

Michelle at this location was amazing! She was so helpful and patient. She even managed to find something we accidentally left in the van. I will only ever come to this location specifically if I need a U-Haul in the future, because of how wonderful Michelle was.

Amanda D. 
Rating:
5.0

Everyone I dealt with was a huge help!

Alfredo H. 
Rating:
5.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

When we got to the location the van wasn't ready. But the person in charge went all out to accommodate us. She was very good at her job. We appreciate her. Upon returning we got quick good service. The staff was awesome.

Doris D. 
Rating:
5.0

Customer did not leave a comment.

Ben V. 
Rating:
5.0

Customer did not leave a comment.

Mickey G. 
Rating:
5.0

I have used this uhaul location multiple times always a great experience and great help they always get me a good deal unlike other locations

Jon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pablo V. 
Rating:
3.0

The vehicle I confirmed online the day before was overbooked. I then had to take a larger vehicle which was not in good running condition.

William V. 
Rating:
5.0

Very good experience

Stephen M. 
Rating:
5.0

The return/drop off process was very easy and simple.

Gerardo M. 
Rating:
5.0

Customer did not leave a comment.

REILLY H.  |  Overall Experience 
Rating:
5.0

Nothing needs to be improved everyone was great.

Michael C. 
Rating:
5.0

Excellent service

Hatim N. 
Rating:
5.0

It would be great if they made Straps and had Hooks in the back so your stuff want move all around in the back of the truck.

Jacqueline M. 
Rating:
1.0

Came to return the truck no one bothered to even acknowledge us and made the process where I had to check it in myself during regular business hours. Terrible customer service the entire time both pick up and drop off.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
5.0

N/A

MANUEL G. 
Rating:
5.0

Excellent facility and the staff were always helpful and friendly.

Marie Pico L.  |  Overall Experience 
Rating:
5.0

fast friendly service

jeffrey Z. 
Rating:
5.0

Keep up the great work!!😊

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Cindy C. 
Rating:
5.0

Excellent staff… Michelle is an excellent manager… Over and above

JOSEPH L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
1.0

I didn't get a good experience, they charged me for car insurance when I was told I will get $50 taking off, I called many times and no one can tell me anything. The car smells strong to cigarette it was very dirty.

Douglas D. 
Rating:
4.0

Better communication between employees and employees and customers.

Joeseph P. 
Rating:
3.0

Wash your vehicles. The 1st van I was given, the gas cover fell off the exterior was dirty. . My van was replaced because of the the broken cover. The replacement had a dirty exterior also.

Orente C. 
Rating:
5.0

Got a call from my daughter last minute saying she had to move from her apartment immediately. I turned and called U-Haul and the staff was more than happy to help get me a truck and get her a unit. They had a truck and unit ready for her to use within 20 minutes of me calling and showing up and fill out all the paperwork.

john m.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

teresa K. 
Rating:
4.0

Customer did not leave a comment.

Jan-Tore O. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
5.0

Very friendly staff, would recommend

Juan B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

another mis hap w the U Haul rep. (besides above comment). A typo was made w my phone number so when picking the vehicle up (a stressful time for someone who has never done this) I was told the order did not exist....

Elizabeth B. 
Rating:
4.0

The UHaul mobile app would not would not work when trying to return the equipment. Also the system indicated that I still had an equipment that I had returned days ago

Marco V. 
Rating:
5.0

Customer did not leave a comment.

Caleb H. 
Rating:
4.0

Customer did not leave a comment.

JACK A. 
Rating:
2.0

Rats tore through more than half of my things

Sydnee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS K. 
Rating:
5.0

30 years ago, not so much but now UHAUL folks (at least at this location) are smiling and treat you like old friends. It's refreshing when moving crap for your ungrateful in-laws has you a little grumpy anyway. Thanks guys!

Mark O. 
Rating:
4.0

Everything went well for me, I don't see or can think of anything to change everyone was very nice and helpful 👍

Katie V. 
Rating:
5.0

Customer did not leave a comment.

Joel O. 
Rating:
5.0

Customer did not leave a comment.

will R. 
Rating:
5.0

Free trailers ?

Patrick M. 
Rating:
5.0

I am a very satisfied, customer.

Patricia G.  |  First Impressions 
Rating:
5.0

The attendant was friendly, efficient and very helpful. Everything went smoothly from pickup to drop off

james L. 
Rating:
5.0

Customer did not leave a comment.

SHANNON C. 
Rating:
5.0

Buen servicio

Mauricio O. 
Rating:
4.0

Need more Cleaning

farah s.  |  Overall Experience 
Rating:
5.0

Staff was sweet and very helpful, overall great experience 👍

Grace B. 
Rating:
4.0

It’s saying that my move out date is the 6th of November and that is incorrect. I let them know that I would be out on the 3rd which is when my rent was paid till. Now I’m getting a bill for last month (which I paid and was refunded for rodent damage) and this month.

elizabeth m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LATOYA A.  |  First Impressions 
Rating:
1.0

I would never put my items at this location agai. The most nasty place ever

PATRICIA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julia C. 
Rating:
5.0

No recommendations. Everything was great.

susan V. 
Rating:
5.0

Nothing.you guys are amazing!!

kyle F. 
Rating:
5.0

Great customer service and willing to help.

Gregory S. 
Rating:
2.0

we rent a lot. this location has inventory issues and communication problems

Yohannes M. 
Rating:
5.0

I love this lake Mary location.

ANDREAS H.  |  Overall Experience 
Rating:
1.0

After 3 years of renting, I lost everything to water damage. I fell behind on my payments this year and was told my insurance was lapsed and couldn't even get paid for any of my loss. I'm out over $30,000 with nothing to show for it so no I will never rent here again or refer anyone.

Dhea C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoni S.  |  Overall Experience 
Rating:
5.0

The girl who assisted us with the truck rental was very courteous, friendly and professional. She's a great asset to the company. Please acknowledge her

Milagros T. 
Rating:
5.0

Customer did not leave a comment.

Tawn C. 
Rating:
5.0

Ocotber 29th.order 19079025.The young lady that helped me with my truck rental was knowledgeable, efficient and friendly. I arrived with 3 other customers as she was opening the store. She was caring for several customers at once. But she was doing it all alone. Appearantly there were 2 other employees scheduled that didn't bother to show up for work. I know it is hard these days to find reliable workers. But that is management's job. Keep the store staffed and trained. And keep potential employees in the pipeline. That store has a killer location. It is a goldmine. But tolerating no shows is management setting the tone. Whatever you are paying that young lady is not enough. Good luck!

paul D. 
Rating:
3.0

Customer did not leave a comment.

lakytha T. 
Rating:
5.0

I was in a rush to try to get there before 7 pm. Hours should be a bit more extensive. However, staff was extremely helpful and friendly.

Milagros T.  |  First Impressions 
Rating:
5.0

The customers was exceptionally nice keep up the great work you all

VALERIA J. 
Rating:
3.0

Customer did not leave a comment.

Ramabujjayya T. 
Rating:
5.0

I've used this facility for mutliple years. The owner John is very pleasant to work with and all the staff is helpful. Will continue to use there facility for all my moves.

Tashanya C. 
Rating:
5.0

Great costumer service.

Juan G. 
Rating:
5.0

When I arrived, I realized that I had been allocated to pick up the trailer at a different location, miles away - that created a real problem for me and was NOT very evident in my booking process. I use this local UHaul and so I thought my trailer was here as it was last time I rented one. NOT IMPRESSED BY SENDING ME TO A DIFFERENT PICK-UP LOCATION - it will make me look for an alternative provider next time. That's not cool to do. The issue was sorted because there was a similar trailer at the location I was in (my local U-Haul) and so we got thru the problem.

James G. 
Rating:
5.0

Always great service

JAMES M. 
Rating:
5.0

Yall the best in town💪🏻❤️🙏🏻

roberson F. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

JULIAN A. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Very pleased with the experience, can't think of any improvement at this time. Would like to mention Dillon went the extra mile and made it Fantastic, his customer Service was EXCELLENT! Thank you !

Tatiana P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Leandra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber W. 
Rating:
5.0

The staff, GM John, and Desk Attendants Michelle and Dillon are very customer oriented and made this check in MUCH easier than our last experience with Jacki.

Linda P.  |  First Impressions 
Rating:
1.0

My furniture was damaged with mildew

Demetric R.  |  Overall Experience 
Rating:
4.0

Make it easier to return the trucks. The lot is so full of trucks it is hard to bring a truck in especially when it is a 26 ft truck that needs to go to the storage area to unload. The GM John is great as is Dillon who checked us in. Michelle worked hard to get us a storage unit at this location where we already have 2 units.

Linda P. 
Rating:
4.0

People are very friendly and diligent in the process for customer . I will be back for other services

Iris Z. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
3.0

used for 1 day got charged for 3 days filled the tank to full and got charged again for 29.00 $

Danielle S. 
Rating:
5.0

They were very helpful and supportive and friendly. Amazing service!

Sharon G. 
Rating:
5.0

Customer did not leave a comment.

Yvonne S. 
Rating:
5.0

Better customer service than orange city. Great job

Xavier H. 
Rating:
5.0

Great location and excellent staff.

Marie Pico L.  |  First Impressions 
Rating:
5.0

Everyone was great and I had an amazing experience!

Lacresa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafael G.  |  Overall Experience 
Rating:
5.0

Michelle was most helpful and accommodating. But All employees were friendly and nice!

MARILYN L.  |  First Impressions 
Rating:
4.0

My first impression of this facility was BAD. The office staff ~ Jackie ~ was unprofessional, rude, argumentative, lacked knowledge of customer service, didn't have some basics of renting units, and NEEDS TO BE FIRED. What changed my mind about leaving a VERY bad review was the FANTASTIC General Manager John Rivera. John was attentive to my concerns and displeasure with my experience. He listened without dismissing me as another irate woman. He is helping me set up storage for my future need and has set up my auto pay account. He gave me his business card with his direct contact phone to address future issues. He totally changed my mind and made it possible to overlook the bad and see that this facility is a very good place to store my entire household of furniture.

Linda P.  |  First Impressions 
Rating:
5.0

I had to change units the day i needed to move into it, they were able to find me a suitable unit quickly and efficiently the same day. Thanks!

Mitchell C.  |  Overall Experience 
Rating:
5.0

Thank you Lake Mary U-hail

Mark L.  |  Overall Experience 
Rating:
5.0

Thx

Elsie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON S.  |  First Impressions 
Rating:
5.0

Employees were very courteous and professional. Facility clean and well maintained.

Amy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra W.  |  First Impressions 
Rating:
3.0

No lighting in the units. Unit we moved out of 1st had a rat. 2nd/last unit a hall over had mice. The building is not climate controlled. It's hotter insider than it is outside. The key card required and only having one card to share was a major inconvenience. Staff was friendly & helpful.

David S.  |  Overall Experience 
Rating:
3.0

I wanted to rent a unit 10 wide and 5 deep but all they have are 5 wide and 10 deep which makes them useless if you need to access equipment of some sort once or twice a week. The manager understood and gave me my cash payment back in cash right there on the spot.

Ron H.  |  First Impressions 
Rating:
5.0

The Staff in Sandford Fl. Were very helpful & Professional. That is a rare trait among Customer Service Reps these days

Dawn B.  |  Online Move In 
Rating:
1.0

I rented a CLIMATE CONTROLLED 10 x 20 space and after having paid for movers, a 26’ truck and moving the majority of my belongings in, I found out when the temperature was 93° that the AC unit is NOT working and had not been working for quite some time (given to me on good authority of the employees on duty). I have yet to have received a return phone call from Mr. Tom Burns. I have requested that this matter be resolved as this was not disclosed to me prior to my moving in. I expect financial compensation and assistance in relocating my personal belongings should this matter not be resolved I will continue to contact U-Haul until SOMEONE w the authority to resolve this hears the misrepresentation of U-Haul , and a violation of their own policy that they say/post climate control is between 65 and 85° at all times. I made every effort to resolve this matter, however the employees on duty have no authority to provide an honorable resolution and I was unable to reach Mr. Tom Burns via a phone or text message. I expect U-Haul to right their wrong w integrity as a well known statewide company

CYNTHIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy M.  |  First Impressions 
Rating:
1.0

Billing was a problem. The staff rarely returned any calls, the manager was shady as all heck. They refused to prorate my bill even though I didn't use the facility for a full month by over a week. They rarely billed me the correct amount. There were many issues from the beginning in 2020. One major one being them giving away my reservation and then my units needed to copensate were split far apart bc they messed up so I had to condense my eventually units onto one, then i still wasnt billed the lesser amount for one unit though they said they fixed it, they never did. I will NEVER EVER EVER use uhaul again and I will tell others the same thing. If your company really cares and these annoying surveys actually mean anything, I will be given some sort of compensation for all the excess time I've wasted over the years trying getting this fixed. My time is valuable too. Having to use up the little energy I had dealing with John Rivera ( I think that's the owners name) or trying to get a hold of him with no call backs unless I contacted HIS superiors was exhausting and unnecessary. In all fairness after that call to his supervisor, John the Mgr DID get a locksmith at his expense to fix a faulty lock they sold me. After much insistence from me. But the other issues ALWAYS persisted. I give this place a C- in rating just bc of how it's haphazardly and unprofessionally run and the poor billing standards.

MARY S.  |  Overall Experience 
Rating:
5.0

This location did great by us! We got our first month free and move out was free. They made things simple and I loved using them for the years that we did! Thank you to Sanford U-Haul for keeping my stuff safe when I had no where else to put it!

destiny s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAFAEL T.  |  Overall Experience 
Rating:
5.0

Thanks

Jo Ann W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaiyna W.  |  Overall Experience 
Rating:
4.0

Everything was great except when you first walk in the main storage building in the middle, the main room with the elevator was completely filled with dirty furniture and boxes. Other than that everyone was very nice and helpful!

AUSTIN N.  |  First Impressions 
Rating:
5.0

Very clean facility. Recommend for others

Ronald J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C.  |  First Impressions 
Rating:
3.0

If rats would’ve not tore up things that can not be replaced it would’ve been better

DONITA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garvin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maritza R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

orlando w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN G.  |  First Impressions 
Rating:
2.0

Would not use this facility again, nor will I refer anyone else. Staff is not friendly, Don’t think they even know how to SMILE. “Cold as ICE”.

MARY P.  |  Overall Experience 
Rating:
5.0

Had easy and helpful interactions with the staff every time we needed something.

Scott M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shatara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lourdes g.  |  Overall Experience 
Rating:
5.0

Well maintained, helpful, pungent.

MARSHALL W.  |  First Impressions 
Rating:
5.0

Quick and easy

Mark L.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and professional! Was very happy with service!

Cheryl P.  |  Overall Experience 
Rating:
5.0

My budget could not continue to support a monthly rental due to reduced earnings

JEWETT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan m.  |  First Impressions 
Rating:
1.0

Nothing in the online literature mentions that the front sliding doors to then building close at 7pm with the front of the U-Haul rental area. I had big bulky items that needed to be wheeled on a cart using a ramp and I had to enter from the back of the building, then walk all the way through to the elevator in the front of the building, struggling with my items through the narrow doorways, to then have to walk back through the entire building to get to my unit. It was physically exhausting, frustrating and difficult. If the building is accessible it needs to be fully accessible. Further, I called the phone number on all the signage for assistance and nobody answered nor did they return my phone call. The emergency call boxes didn’t work either, no one answered. Finally i found the number for the alarm company and was able to finally reach a person. I almost cancelled my unit then but it was too late to return my stuff to where it came from. Very unprofessional and concerning that non of the emergency communications function. It does not fill me with confidence for the safety of the facility.

Joseph D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliana H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jazzmin D.  |  Overall Experience 
Rating:
5.0

Very good, also clean, friendly staff ,and the rates , oh my gosh!!! Reasonable, unlike most places, I would recommend this storage.

Karen S.  |  Overall Experience 
Rating:
5.0

Staff was very nice and helpful

Keeley S.  |  Overall Experience 
Rating:
5.0

John, the manager, gave us his undivided attention as he “walked” us through the process of becoming customers. I see no reason to use any other storage company. He was knowledgeable, articulate and had a great attitude…nothing else matters.

Perry N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly G.  |  Overall Experience 
Rating:
4.0

corridor lights not working staff was helpful and friendly

Steve B.  |  Overall Experience 
Rating:
5.0

Rep was very helpful and friendly

TONY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary r.  |  First Impressions 
Rating:
5.0

There was a little mix up because the new phone number that was given to us still had the previous owners name because AT&T did not clear it correctly. Diana Jones does not own unit 1414 but Elsie J Morgan does and we are happy. Correct phone number (202)341-3219 Thank you!!!

Elsie M.  |  First Impressions 
Rating:
5.0

John was very helpful.

Jim G.  |  Online Move In 
Rating:
5.0

Overall was excellent.

Ahsan R.  |  Overall Experience 
Rating:
5.0

Staff was very professional and helpful.

Edgar S.  |  First Impressions 
Rating:
2.0

I reach out to the manager on duty a few times. And never received a call back. I was charged for a gas in a truck. When their was gas in the truck. Plus storage units where not together and one was on the top floor and one on another floor. I asked for them to be together and outside drive up. That is not what I got and was told that is all they had after I registered online for the units. No one ever at the build know what is going on.

MISHA C.  |  Overall Experience 
Rating:
1.0

I would not recommend anyone to your storage facility. Our storage unit 5048 was rat infested, my wife had complaint previously, and nothing was done.

David M.  |  Overall Experience 
Rating:
4.0

Always kept my stuff from being damaged or robbed

Tia B.  |  Overall Experience 
Rating:
5.0

Always treated very respectfully there

Jacqueline M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig h.  |  First Impressions 
Rating:
1.0

This location made the mistake of me owning a specific unit .. they call and threaten me with legal action for a unit that I never owned . Never recommend them and if they go after me for amount owed I will counter sue them

Scott H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley T.  |  Overall Experience 
Rating: