Comentarios del cliente para U-Haul Moving & Storage at Lake Mary Blvd
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Lake Mary Blvd
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Gilbert J. en
Vehicle maintenance
angel m. en
There's no other storage solution as far as I'm concerned
RANDOLPH R. en
Excellent attention and service from the moment I walked in.
Randolph R. en
Excellent attention and service from the moment I walked in
Robert S. en
Staff were courteous, efficient, and friendly.
Daniel R. en
Nothing to improve
chris c. en
Walter in the front office was extremely helpful and very pleasant
Victoria C. en
Thank You for being so simple to use.. and providing fair rates.
Albert S. en
Just keep up the good work
Kenneth H. en
Nothing. Great facility with great staff and friendly service.
Dillon C. en
Thank you, Walter, Katie, Charles, Chris, Roxi, Reba, and Maureen for everything! You guys are amazing! I’ll see you again!
WANDA I. en
The only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.
Marta P. en
Excellent !
Anthony L. en
Fantastic, professional, and quick.
antoine K. en
Keep doing the same
Denver T. en
Just wanted you to know I was treated very well. No complaints. Trailer towed very well and I got surprisingly good gas mileage.
Rodney B. en
Great experience, the crew was very helpful and knowledge of the equipment.
Scotty M. en
Nothing. Felt my experience was super
MARCEL B. en
Excellent staff, they get you out quickly
Barbara K. en
Pleasant people! Comfortable place
Ismael G. en
The people there were very professional and clear when explaining the rental of the truck i got. Thank you and i will continue to use your service in the future.
DAVID L. en
I've rented equipment many times from this store and the people are always friendly and get you in and out quickly.
Daniel C. en
Double check all for all car full transport and understand the new front she'll straps as one kept loosening up and final when I got to new home both wheel straps were off the front wheels. I was very lucky.
Narada o. en
Appreciated the help to park the AT and the timeliness of check out
John C. en
Train your counter workers to be cordial. The lady who checked me in was obviously annoyed about something and was very short and unpleasant with me. I kept upbeat and positive, but she remained sour and curt. I always choose this location because of the great service - I’m hoping this is an isolated incident.
virginia B. en
Staff was very courtious and professional
Donald L. en
Our pick-up location was changed and the notification for this change was very poor. Next time, it should be communicated and verified from an actual individual via a phone call.
William J. en
Excellent customer service! We will definitely be back to rent again as our rental experience was fast and friendly. We had a reservation and the trailer we needed was available and ready to go. Walter (owner) and Xavier were quick and professional. Surpassed our expectations having great prices, reliable equipment and top notch customer service.
Jennifer O. en
The facility was clean and secure. The staff was friendly and took great care of me!
Abraham H. en
Great service
James W. en
I found the staff very committed to customer service.
Christine J. en
Your staff was Awesome. It was a warm and friendly places. Keep up the good work .
Hector S. en
Nothing at this time great work...
Brenda R. en
From the moment I walked in to completely transaction I was treated well and taken care of quickly- thank you!
Karen M. en
Terrific staff, prompt, professional and personable. Hope we are not moving anytime soon, but if we do, you are our go-to rental gang.
Travis B. en
The last person I spoke to on the phone and the staff at the lake Mary facility we're very helpful and very polite and due to the problems that I had already incurred they did not charge me for the rental of the trailer which was very nice of them to do for me since things had started so badly at the time of the initial rental .
Michael c. en
Keep on keepin on!
Louis L. en
Just great !
Ashley A. en
They were extremely friendly and went above and beyond expectations!! I’ll definitely be using this location going forward. Thank you!!
kelley k. en
Extra cab for long hauls.
Omar S. en
One of the biggest U-haul store around, busy all the time, clean and organized but unfortunately you need to wait FOREVER for service, just 3 employees (1 manager and 2 other workers).
Gregory B. en
Great experience on both pick up and drop off. Trailer was perfect and staff helpful. Great job
Andrew z. en
We were overcharged for the rental on the trailer, the quote was $400.00+tax and we were charged $770.00. Plus tax. I understand the tax, but on the day of pick up there was no explanation on the difference in price. I called the location several times and Walter Lozano never came to the phone, nor did he returned my phone calls.
paul y. en
Everything went smooth, from reservation to return. 15’ van ran great .
christopher m. en
Nothing everything was great , awesome employees
justin S. en
Van rode like a farm tractor , your normal trucks have a better ride
Cameron M. en
The guys here were terrific.
Juan G. en
Very professional and experience people.
Dale T. en
Nice people
Jan G. en
The staff was great. Prompt service and the people knew what they were doing. On 5/11/19 that crew was great. Unlike the Rockledge place. What a relief to go 3851 location after Rockledge...
DAVID L. en
The people at the store we're very friendly and helpful
MARIA M. en
The staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.
Patricia S. en
Nothing. I always return to this location even though others were closer because of the friendly professional service. Thank you Once again for your service and assistance! Patty
eric k. en
Walter was great to work with
George M. en
Really appreciate the owner. Kind individual.
diana r. en
No comment for now , all I could say is there's no complaint.
cynthia m. en
Well done as always!!! The only way to be better is free!!!
Judith T. en
Not much
Robert B. en
Truck needed washing
Paul H. en
Not much.
David S. en
Remarkable! Treated like family from the time I came through the door. Kris Schmidt was the person who helped me and Charles over the phone when I needed to extend the contract by a day. I just moved into the area and the staff made me feel right at home. I will definitely, no doubt, refer my friends to this particular location. Thanks Kris!
mark f. en
Good people
Boris L. en
Long wait time. Impatient and rude staffs
Michael H. en
These guys are solutions oriented problem solvers. They did the heavy lifting on putting me in touch with the area manager/owner for OSS and got the issue resolved so that I could drop it with them and get charged the nominal rate
DOURESHA L. en
Was excellent
Jodi C. en
Let Chris help them:)
Angela d. en
There was mixup with reservation on OUR end but Walter saved our day...literally!! So thankful he went above and beyond to get us a truck!!! The cashier Jaslynn was also very helpful, friendly and patient with us!! Highly recommend this location!!
nissha l. en
great experience!
paul b. en
quick and easy
Chad S. en
The weekend of my move, it poured rain shortly after getting the truck loaded...unfortunately, the truck leaked up in the front attic area and ruined a few boxes (fortunately nothing in them was ruined but it could've been extremely bad if valuables were in there).
Aaron S. en
Customer interaction was sub par. I wasn’t greeted, the employees didn’t display any personality, nor a single smile. I felt more like a nuisance than a customer.
Mark F. en
Make your corporate network that employees need for order processing work faster.
MICHEAL T. en
Your associates were well trained and gave excellent customer service.
Mark F. en
Everything has been great. Storage, rentals and staff. Your company computer system slows your people down. You can fix that if you want to.
SHERRY S. en
I have use U-Haul several times when moving always great servicry
Angel D. en
Awesome service by Mr.Bouchard. Went above and beyond helping us get the right equipment. Will go back to this location.
CHRIS W. en
They did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.
JENNIFER K. en
The staff was very nice and polite
tony b. en
Everything went fine and everyone was friendly. What I really liked most was that the advertised price was actual price...no addons or other non-advertised costs associated with the rental.
don m. en
Friendly staff.... Very Polite and Professional
CHARLES R. en
Make sure that Kris helps them. His service was far above and beyond what was expected. If I were your competitor, I would hire him away from you. That kind of service is so rare these days. I will return to this location for my next rental, even if I have to travel a little farther.
Mark L. en
Everyone was great. It was crowded today, but the Uhaul staff hustled and keep the line moving. I pre-registered on line and that made a big difference.
Johnny L. en
Owner / manager was rude got into a aguement ask me to get out is store
Todd L. en
Location is too busy with too many mistakes and customers end up paying extra or have to deal with time sensitive inconvenience.
Timothy T. en
None
Robert J. en
Fast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.
Todd L. en
Truck rental was fine but offloading to the Uhaul storage unit was difficult considering the elevator kept breaking. Was unable to utilize the truck for a second trip because the items could not be offloaded after hours. An extra day was completed but did not reimburse extra miles to bring the truck back the next day during business hours when staff could fix the elevator.
christine b. en
The truck was a "smoking" truck. There were cigarette ashes in the console and the truck smelled like cigarettes. Otherwise the truck was useful for our project.
Cichele F. en
U-Haul called to change my drop off location because they were full, even though I'd reserved well ahead of time. THEN we got charged extra because we went 7 miles over- the location they made us take it to was over 6 miles away from the one we booked. Come on, U-Haul.
Julie T. en
Walter was fantastic. He answered all of my questions. Highly recommend!!
Barbara R. en
I have rented u-hauls before from several different locations. Although I have never had a bad experience, this particular location definitely has their act together. Upon my arrival at 7am to pick up my reserved rental it was already set up and ready to go. Upon my return, I pulled in and a gentleman checked me out right at the truck.
Kenny K. en
Fast and friendly service
Ben G. en
Alexis was a great representative and very helpful. Took a little bit longer than expected to get the contract signed, and they ran out of the trailer I reserved, but made it right by upgrading to a larger size.
chad b. en
Awesome service
Michelle C. en
Manager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..
JANINE G. en
All was good
LaTrina P. en
Staff was efficient and friendly. Flawless transaction ??
Michael D. en
Guy that drive the truck up for me in the morning was a little grouchy. Maybe he was having a bad day. Drop off was simple and easy. The guy at drop was very friendly and nice.
stephanie c. en
Being honest
ivonne l. en
Walter was incredibly helpful and took the time to explain in detail my rental needs. One staff member felt way too comfortable catching an attitude when dealing with me. I didn’t allow her lack of customer service take away from the level of service Walter and other staff showed me. The drop off location attached to my txt message did not lead me to a U-Haul dealership. We ran around in circles until we finally found it 10 min away
Anne V. en
Tires out of alignment. Pulled to the right and had to constantly pay attention. For a 12 hour trip this was trying.
tammy m. en
Make sure the trucks work properly. Mine had no ac and break issues.
Louis B. en
Walter is a pro, am example of what you want when getting rental equipment.
MELANIE N. en
Do not advertise that your pick ups are $19,95 a day. This is very misleading. I will be sure to let people I know that they better read the fine print very carefully and check what the difference you pay for using a truck a few hours locally compared to returning at a different location is.
julie l. en
This place was amazing!! The staff was even more amazing then the place... I will be telling everyone I know about this amazing place and its staff
edward m. en
I am very pleased!
Debra B. en
We are seasoned movers. This location, equipment and staff were professional, courteous and delivered such a wonderful experience! They truly caused us to feel appreciated. A must for all movers who are in this area.
YOLANDA R. en
Good service ??
melodie s. en
More employees to assist customers
BRADley M. en
Given wrong trailer
hector a. en
The manager was very rude we waited for a while and no one took care of us, I approach the manager as I see they are takkng care of customers that hd just arrived and not us and the managers excuse was we did not make a reservation so we had to wait longer. “Thats what appointments are for” so he said. When we finally get taken care of Charles the store employee was also very rude, he got bothered if I made questions and didnt really answer, his answer to everything was “I dont know” the only good experience was when we actually got the van a young lady Mckienze was very polite, outgoing, very helpful answered all my questions and cleared my doubts. She really had the customer service the other two needed.
Daniel R. en
Owner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.
Steven G. en
We were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.
BRUCE T. H. en
good job. Thanks
daniel v. en
They were very polite to me I was very satisfied
William K. en
Cost increases are discouraging. This is the main reason I got rid of my unit.
Julie S. en
Great experience - kind, courteous and helpful staff!
mark f. en
Great efficient people. Thanks
Sandra W. en
The unit was very clean and the customer service was excellent
jan n. en
Great experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.
Jennifer J. en
Excellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.
PAUL T. en
The employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude
felix a. en
Nice service .ok
yvette i. en
We can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can
annette z. en
Very helpfull staff
Aletha N. en
N/A
Robert T. en
Great experience
Michael L. en
People were very friendly and very helpful. I would recommend to anyone.
gregory a. en
Having to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.
MICHAEL S. en
Best U-Haul branch I have ever used. Great staff.
Tom L. en
Everything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.
destiny c. en
Storages were clean and safe in the staff was very helpful and friendly
mandie l. en
The staff was amazing. would recommend to anyone to use!
Susan P. en
Good experience for the family for over a year.
timothy b. en
They helped me in a pinch so could have my garage back. Great service by the staff!!!!!
Stephanie H. en
Moving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!
Jason M. en
I would use this place again very clean.
Seminole County R. en
Great service! Thanks!
stephen j. en
MARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY
Martin D. en
I needed to extend how long I needed the truck and I just had to call and they took care of it for me.
Estella W. en
All of my things was mildew in messed up
Othelia H. en
Everyone was on point no complaints..
Paul S. en
.
CHRISTOPHER M. en
Nothing special
Reynaldo D. en
We tented 2 storage units. Both were 10x10, clean inside and easy access.
DONNA R. en
Everyone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day
mary g. en
exceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.
Kelley P. en
Excellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!