Customer Reviews for U-Haul Moving & Storage at Lake Ella

2,655 comentarios

1580 N Monroe St   Tallahassee, FL 32303
(between Golden Corral and Sonic)

(850) 222-1389

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(850) 222-1389

1580 N Monroe St
Tallahassee, FL 32303
(between Golden Corral and Sonic)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ryan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZINNAH H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

peter n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shannon s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay W. 
Clasificación:
4.0

Great location for me

Ronnie D. 
Clasificación:
3.0

El cliente no dejó un comentario.

randall S. 
Clasificación:
5.0

Helpful staff. Neat and clean facility.

Shari G. 
Clasificación:
1.0

Let the customer know up front that you will be charged extra for the miles and to make sure they check the location on the map for the quickest directions to and from the location they will be driving the U-Haul to and from. Also why couldn't I drop the U-Haul off at a closer U-Haul location. I was told to bring it back to them which was extra miles added on and charged extra after the lady at Lake Ella location said just give an estimate. I feel ripped off and the truck only went up to 45miles per hour. I WILL NEVER USE U-HAUL AGAIN

Eric H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trevon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charla L. 
Clasificación:
5.0

The guy at the front desk was really nice

DaiJanae S. 
Clasificación:
5.0

Actually the best experience I've had using U-Haul. Friendly staff, quick and easy, van great.

Randolph C. 
Clasificación:
4.0

Very professional, I think them for all they did.

LYNDA F. 
Clasificación:
5.0

provide excellent customer service, nice and friendly "GIVE HIM A RAISE"

jameia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FrancisNoel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathleen w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan F. 
Clasificación:
5.0

This location always provide the BEST SERVICE ALWAYS

bruce A. 
Clasificación:
5.0

Wow the TEAM was FANTASTIC!!!!!

Loren W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Hung Cheng C. 
Clasificación:
4.0

Everything was great until I got my emailed receipt which showed extra charges I didn't incur. I had asked for an extension within the 24 hour rental and corp gave the ok w/o extra charges but didn't note the record, and so the location wouldn't reverse the charges. Corp fixed it. Still okay but I spent an hour on it.

William S. 
Clasificación:
2.0

The employees were professional and respectful. However, the vehicle I requested was NOT the vehicle I received. But it wasn't brought to my attention that the vehicles were different until AFTER I had paid for the service and was about to exit the building. I understand that there were shortages, but I should have been made aware that a change occurred. This significantly impacted my usage of the rental.

Dashawna J. 
Clasificación:
5.0

Liam is the best! Friendly Service people there at this location. KEEP UP THE GOOD SERVICE WITH PRIDE.

Diane M. 
Clasificación:
5.0

Keep up the good work. Appreciate the on-site offer to upgrade and the call letting me know I could pickup the vehicle earlier.

Parker J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin L. 
Clasificación:
1.0

I was over charged

Shera W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
1.0

The do it yourself return experience was horrible!!! I strictly followed the instructions on u-haul.com how to return the truck but each attempt was unsuccessful. I called the U-Haul number and waited over 30 minutes before a customer service agent came to the phone. I was put on hold after explaining my situation, waited another couple of minutes only to realize that the customer service agent wasn't coming back on the phone I said hello several times but no answer and eventually had to hang up. The whole return process took over 1 hour of my time because I wanted to make sure that everything was done correctly this could have been prevented had there been an immediate confirmation after the information and the pictures were submitted.

ForsterAgama A. 
Clasificación:
5.0

I have rented from this location several times and it's always a great experience. ¡Gracias!

Kay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanaa G. 
Clasificación:
1.0

Improve the communication and customer service regarding the self-check-in. It was very difficult and I was on hold by myself in the rain and thunder due t for 29 minutes. Just for a representative to tell me two-steps.Then hang up.Also, told I'll be charge additional fees that I was not informed when making the reservation.

Christina C. 
Clasificación:
5.0

Mike was wonderfully efficient and friendly.

VirginiaR W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

What a smooth experience. Your office staff were great and got me on the road quickly. The return was even easier! We will be back!

Kimberly R. 
Clasificación:
3.0

I think it should be told to throw customer that you have to pay for mileage. Advertising $19.95 for the day and then having it pay for mileage and not being told that was frustrating. thank you

Shonta B. 
Clasificación:
5.0

This is the best service that anyone could ask for. My experience with this location and staff was amazing. The team members here made my life and experience a fairy tale. When I say no worries my reservation was as smooth as velvet. Thank you guys so much!!!!!

Robert B. 
Clasificación:
4.0

Make sure to thoroughly explain check in process.

Jordan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meagan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lourdes R. 
Clasificación:
1.0

El cliente no dejó un comentario.

TYLER T. 
Clasificación:
3.0

Check in person Excellent Check out, not so much, but he did complete the return and send my receipt promptly

cheryl P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dale W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latonya H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren K.  |  Overall Experience 
Clasificación:
1.0

We rented blankets and returned them a few days later. The girl at the counter didn't bother to close out our contract. $400 later and many calls to American Express, we were finally able to talk to someone at the location that could make it right. Never going back!

Gina C. 
Clasificación:
5.0

Check in and check out were seemless. Sorry I don't remember their names bc they deserve recognition for their work!

Mark T. 
Clasificación:
1.0

El cliente no dejó un comentario.

JENNIFER A. 
Clasificación:
3.0

El cliente no dejó un comentario.

jocelyn k.  |  Overall Experience 
Clasificación:
5.0

Everything was great great employees and management staff 👍 will be back one day 👍

JESSE G.  |  Overall Experience 
Clasificación:
5.0

Change oil

suzanne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

You guys were so helpful and understood my problems and help out very much

shannon s.  |  First Impressions 
Clasificación:
5.0

The rep on duty Saturday at 7 am was very helpful.

Russell R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B. 
Clasificación:
4.0

Be sure to stress the security number for after hour entry!!!

Clifford K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis G. 
Clasificación:
5.0

Just keep up the good work. More power to Mr. Mike.

Maria S. 
Clasificación:
3.0

The truck was incredibly noisy. We had to almost shout to speak to each other. When I dropped it off I had to wait till after they cleaned out the truck to get my receipt. It was ridiculous.

John K. 
Clasificación:
5.0

Shenicka was very professional and helpful during my visit

audrey F. 
Clasificación:
5.0

Check in was quick and easy. Clerk was pleasant, informative, and professional. Van's operation was excellent.

Thomas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
1.0

The truck was very very not clean I want to tell the lady and she act like she didn't want to clean I mean the truck was very very filthy I will get will the manager in the morning about this I was very unhappy and she didn't even clean the truck.

LASHATATE C. 
Clasificación:
1.0

Only reason I gave a poor is I put gas back to where I took it from that the location and got charged 27.73 first time ever I recieved a bill for gas as I know to put gas back where u left it at

Jennifer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

Great customer service, picking up and returning.

LeRoy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

laurie J. 
Clasificación:
2.0

both when i picked up the truck and dropped it off, I dealt with the same customer service person. That person started my contract when I walked in the door, not 20 minutes later after disputing the gas level. When I returned I asked to be checked out and to get a printed receipt. The same person was unwilling to give me a printed receipt or check me out. She said I will receive my receipt by email. More than 24 hours later I have still not received my receipt..I am not convinced the Uhaul app recorded my disputed gas level or pictures of the truck, I have not received an email detailing the disputed items.

Russell W. 
Clasificación:
5.0

Nada

JAMIE G. 
Clasificación:
5.0

Ms, Janette at Washington Ave location in New Orleans was excellent!! She helps us out and very professional and dedicated to her work! She make sure the establishment is clean as well! She's very direct and get you what you need! Thank you so much!

jenni P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY P. 
Clasificación:
3.0

Rental van experience - excellent We got stuck in the elevator (which I later found out from my daughter has been out of service before). We carried a sofa and loveseat up 3 floors. Not even an apology from the staff for the situation! This location also lost a storage unit reservation a few months ago.

kathleen W. 
Clasificación:
5.0

In and out plus I left my dolly and HE made sure I received it back. Gracias

donald A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fran R. 
Clasificación:
2.0

The staff here was really non chalant about assisting with the reservation. He has motorcycle shades on, moved very very slow as if he had all day. Was unable to correctly explain fuel credit. Gave me a vehicle with less than 1/4 tank of gas and charged me a fuel fee telling me it was a credit but actually charging me in advance for gas I hadn't even used, but still ask me to bring it back on 1/4. That's stealing from me if it wasn't on 1/4 to begin with. Then telling me I'm getting a credit when your deducting from my account is a problem. A better explanation of the fuel charge should be given.

Taza R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angele Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darius A. 
Clasificación:
1.0

Rude employee she was playing on her phone while assisting me.She wasn't very helpful

renonda W. 
Clasificación:
1.0

Don't over charge for gas when it was returned with the same amount of gas as it did when it was dispatched. And roach infested truck.

jessica C. 
Clasificación:
2.0

The representative was curt and rude. The truck had 168,000 miles on it and it showed. I was actually surprised the truck didn't break down.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
1.0

I was told I wouldn't be charged another day as long as I got it back before closing then next day, j turned in my keys on time and was still charged. Then I was charged $40 for gas when I put gas back in, not to mention there wasn't $40 worth of gas to start with. The person working told me I wouldn't be charged but I still was. Bad customer service!!

Tavarous S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley S. 
Clasificación:
5.0

Thanks for all the suggestions on supplies I'll need!

Garron W. 
Clasificación:
1.0

El cliente no dejó un comentario.

JUNE H.  |  Overall Experience 
Clasificación:
5.0

Very easy process, clean truck. No complaints!

ty'arrance D. 
Clasificación:
5.0

Very helpful and friendly staff. Storage unit was clean and secure.

guy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD J. 
Clasificación:
3.0

Keep the elevators working - I love this facility and the staff are superior but having a unit on the 3rd floor and no elevator for a person with a disability to facilitate a move is asking a lot and it leaves you vulnerable for liabilities - I have been a long-time customer at this facility and I cannot say enough good about them. Stellar team, thank you.

CANDANCE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

The 3 rCustomer Service reps at the Lake Ella location were friendly, professional and accomadating . Lake Ella will be my first choice going forward.

Teresa S. 
Clasificación:
5.0

All good

Shileatha W. 
Clasificación:
5.0

Terence was super helpful and very professional, was stowing my bicycle for a week during my cross country bike ride and he made the whole experience easy. ¡Gracias!

scott h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary ellen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latora D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMARA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M.  |  Overall Experience 
Clasificación:
2.0

We never should've been given this truck when they were so many to choose from. The weatherstripping from the doors were torn away so the entire drive was incredibly noisy and uncomfortable. The transmission is either shot or needs work as it would stay in the lowest gear forever, causing the truck to drink gas at a much higher rate than necessary, and making for an additionally uncomfortable and expensive ride. The back of the truck smelled like cat urine and the cab has obviously not been properly cleaned in ages. Why were we issued this junk vehicle when they were four other newer trucks the same size that were available? We will not be back to this location but we will take the time to make reviews about Uhaul and our disappointing experience.

James T. 
Clasificación:
4.0

I did not receive a detailed final bill. A big flaw in my mind.

Jeffery S. 
Clasificación:
4.0

Elevator needs to be repaired for moving items

kathleen w.  |  First Impressions 
Clasificación:
1.0

I was ripped off, given the run around, lied too. The Uhaul on Capital Circle NE, and the one on N. Monroe across from Lake Ella BOTH need a completely new staff, and corporate is difficult to work with and very short, sometimes rude. Your company ripped off a older disabled single woman. You prion will never get a reference or referall from me, not ever… not in Tallahassee, FL.

Cynthia S.  |  Overall Experience 
Clasificación:
5.0

Other than cleaning equipment better. NOTHING It is superb

Eager A. 
Clasificación:
3.0

It took me more than an hour to do self return. There needs to be something else in place for those that may not have phones that can handle the capacity of what is needed to upload pictures. Gracias

Oneika W. 
Clasificación:
1.0

Employees were very unfriendly...except for the older young lady that I returned the key to. Watching the other two younger Employees I noticed that they smiled and treated the white customers differently. The young man was even blocking the door talking to the white customers and fown at me as I was trying to get by to leave. Went I went in to rent the vehicle, the lady fown the whole time like I was angry or annoyed will me. I wanted to leave and go to another Uhaul Dealer, but I needed it right then to move furniture out of my flooded bedroom.

hellen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHEA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN G. 
Clasificación:
3.0

We were returning a car dolley late in the evening and it was difficult to get through to customer service. Was on hold for approximately 30 - 40 minutes before getting through to a rep.

MELISSA L. 
Clasificación:
5.0

U HAUL and their employees have always been very Professional , Curious , and Helpful . I have been storing at U HAUL sinve the HURRICANE hit PANAMA CITY , FLA . I WORKED there for a few months to help them get back to full Service again ....

thomas T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yashica G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

elsa w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNNY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly J.  |  Overall Experience 
Clasificación:
3.0

When I arrived to unload some belongings, the free lock they said would be in storage unit wasn't there so I wasn't able to unload anything. I still have a bunch of stuff in my trunk because I still need to purchase a lock. They shouldn't offer a free lock unless they can ensure no one will take it out of the storage unit before the rightful person received it.

Stratton T.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Keisha B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  First Impressions 
Clasificación:
3.0

Rat catcher in unit. No lock inside unit as promised. Had to go back to to the office to get the access fob. Parking insufficient and unsafe. We did appreciate that there were plenty of carts to move items.

Judith E.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Opal G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GMT PUBS L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakristen G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SETH J.  |  Overall Experience 
Clasificación:
5.0

THE BEST STORAGE PLACE IN THE WORLD WITH THE BEST STAFF

edward t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

william m.  |  Overall Experience 
Clasificación:
5.0

Although we didn’t have the storage long, I was well pleased with the emails reminding me that a payment was due.

cathy C.  |  Overall Experience 
Clasificación:
4.0

We were moved out on the 5th. My son showed the pictures with the date and time stamp to the staff. Unfortunately the office closed before he got down to it. So he notified them when he returned the uhaul the next morning.

joyce W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

aileen p.  |  Overall Experience 
Clasificación:
3.0

Dominque was friendly but appeared to be having to do some reinforcement training with the gentleman who was working with her. The only thing that I would recommend is that she explain where the elevator is located when necessary

Traci C.  |  First Impressions 
Clasificación:
5.0

Mike and Yolonda made my experience with Uhaul excellent, and I would recommend them to friends and family.

JAMES MICHAEL N.  |  Overall Experience 
Clasificación:
5.0

Pleasure to work with excellent customer service.

MARSHA D.  |  Overall Experience 
Clasificación:
5.0

Jolanda was helpful and amazing during the move-in in April 2021. Jolanda was no different on move-out Aug 2021. Jolanda and her team were consistent in customer service.

Latoya M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS C.  |  Overall Experience 
Clasificación:
5.0

Easy and convenient and professional people. Would always use this u haul place.

Danielle H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Kara O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac A.  |  Overall Experience 
Clasificación:
5.0

Great place. Great staff. Great location. Highly recommend to anyone looking for storage and for all your moving needs. Thank you!!

Leslieann M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L.  |  Overall Experience 
Clasificación:
3.0

WAY TOO expensive for a small unit like that. I paid for a 10x10 in Orlando for $35/month

Zachary G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

luisa d.  |  Overall Experience 
Clasificación:
1.0

Really? Please send me my refund

eddie h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tina d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lance w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor H.  |  First Impressions 
Clasificación:
5.0

I have had one or more storage units on-going at this location since 1997 - I have been well pleased and well served - thank you

CANDY L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

phil p.  |  First Impressions 
Clasificación:
5.0

I've used a number of storage facilities over the past 40 years....this Uhaul Storage at Lake Ella was by far the best. Great facility, great location, outstanding customer service! Highest recommendation!

anthony q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew S.  |  Overall Experience 
Clasificación:
5.0

The general manager was really great! We had a spill and she went out of her way to help us clean up and get settled. Great job!

Alan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Francesca L.  |  First Impressions 
Clasificación:
1.0

The elevator was broken, I was told they'd have it fixed quickly, so I didn't go to a nearby facility. It ended up taking 7 hours and cost me my moving crew. My wife and I ended up paying $800 and having to carry our stuff up by ourselves. Would like an extra free month to compensate us.

Jason S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany D.  |  Overall Experience 
Clasificación:
5.0

The staff is excellent. Ms. Yolanda is always very helpful and very professional and knowledgeable.

PEARL G.  |  First Impressions 
Clasificación:
5.0

Thank you for a wonderful environment

jay l.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Marjenique B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel A.  |  Online Move In 
Clasificación:
5.0

Outstanding situation. I was able to get things moved into my house as needed. Very well-run.

sheri M.  |  Overall Experience 
Clasificación:
5.0

Jolanda was so courteous and helpful. The unit I reserved was unavailable, Jolanda came up with a solution. She offered me other options. Jolanda provided great customer service.

Latoya M.  |  First Impressions 
Clasificación:
2.0

While the storage units themselves were very clean and well-maintained, the elevator broke almost every time we were attempting to either move items to or from the units. We had professional movers standing around waiting on the elevator to be fixed. We had to postpone our move-out as a result and pay movers again to get the rest of our belongings the next day. The Loomis trucks forced a delay on our move-out as well - with four of them parked in the back, we had to wait until they left to have enough room for our moving trucks to park close enough to the elevator. When asked about the Loomis trucks, neither the Uhaul employees nor the Loomis truck drivers seemed concerned about the fact that the trucks were blocking our access. Location was ideal, cost was reasonable with first month free and units and grounds were well-maintained... except for the elevator.

Claude S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S.  |  First Impressions 
Clasificación:
5.0

Jolanda was extremely helpful and friendly.

Grace L.  |  First Impressions 
Clasificación:
5.0

Nice!

sheri M.  |  First Impressions 
Clasificación:
3.0

I don’t like your hidden insurance charges!!

Sylvester T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly J.  |  First Impressions 
Clasificación:
5.0

We were moving stuff in realized it might be to small the first unit and I called them and they switched us to a bigger unit with no issues at all . Loved the fact of elevators for units other than ground floor and the moving dollies was great !

Tracey F.  |  Overall Experience 
Clasificación:
5.0

Thank you Jolanda and Mike and other staff, it was a great pleasure doing business with you.

Jamella R.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff!

Toshiba G.  |  Overall Experience 
Clasificación:
5.0

The original unit was to small and they put me into the next u it it up with no issue great customer service !!! I was running a few hours behind my son and I was able to handle him checking in to the unit and u loading before I even got here it was awesome ! I have used this location just fir trucks this is first tine fir storage but they are awesome why I go to sane location

Tracey F.  |  First Impressions 
Clasificación:
5.0

Excellent experience. The staff were very friendly and helpful. My move was accomplished without any problems thanks to the quality of equipment and staff. I'd use U-Haul again without hesitation.

Steve S.  |  Overall Experience 
Clasificación:
5.0

It was top notch! Booked online - showed up and the agent inside was extremely helpful! ¡Gracias!

Melissa R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

skylar h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert b.  |  Overall Experience 
Clasificación:
5.0

Really appreciated the staff. Very helpful

Janet h.  |  First Impressions 
Clasificación:
5.0

Phenomenal

MELANEE G.  |  Overall Experience 
Clasificación:
4.0

Will use your business again, thanks for being there when I needed your services.

frank r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERANCE M.  |  Overall Experience 
Clasificación:
5.0

Always friendly and helpful. Very efficient.

ANNE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tina d.  |  First Impressions 
Clasificación:
3.0

The facility was fine. The people I talked to were fine but they were at some remote phone bank somewhere. The actual facility never, and I mean NEVER, answered the phone and I tried every hour of the day. To get a live chat online or a person on the phone, took 15 minutes, and then we would get disrupted and have to start all over. Very frustrating.

Barbara S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa J.  |  Overall Experience 
Clasificación:
5.0

Professional management team and support staff. Great experience!!!

Rachel c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorenzo K.  |  Overall Experience 
Clasificación:
3.0

I have not problems or complaints with the storage unit. My issue lies with the truck rental. I originally reserved a 20 foot truck over a week in advance to be picked up in Albany, Ga on Saturday, 8/15. The reservation was to pick in Albany, and return the truck to the Uhaul located at 1580 N. Monroe Street where I had secured a storage unit. I received a call on Friday 8/14 that there were no 20 foot trucks anywhere in Albany. The lady put me on hold, came back on, and asked if I would take a 26 foot truck instead but I would have to go to another location. She said it would be for the same price and I asked twice if all the other contract conditions would apply -- meaning the truck was to be dropped off at the same Uhaul at 1580 N. Monroe Street. I was told yes both times. I accepted even though I did not need a larger vehicle. After loading the truck and unloading our furniture at the 1580 N. Monroe St. location, I proceeded to turn the truck in. However, I was then told I had to take it to the 5050 W. Tennessee St. location which was across town. When I asked about what the contract said, I was informed it would cost me a penalty to turn the truck in at 1580 N. Monroe St. and there was nothing they could do. Now, I want to be clear the young men working at 1580 N. Monroe St. could not have been more courteous and pleasant; however, I was forced to drive the truck across town. When I arrive at 5050 W. Tennessee St., I was then asked WHY I didn't just leave the truck at 1580 N. Monroe St. I explained to the man there what I was told and he said that was incorrect, that I did to need to bring the truck to another location. That was frustrating end to a long day. Again, I want to make it clear that EVERYONE I spoke with at UHaul were courteous, polite and tried to be helpful. However, I should not have had to (1) utilize a larger vehicle that I needed; and (2) go through the inconvenience of driving across town to turn in the vehicle. I will need to rent for 1 day another 20 foot truck in approximately 60 days to come back and load up our furniture. What I would ask from UHaul is that I receive some type of discount or price offset when I rent that second truck due to the circumstances described above.

James K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fotena Z.  |  First Impressions 
Clasificación:
5.0

My only criticism is having to get out of my car to access the gate to the storage unit other than that it was great.

Tanya M.  |  Overall Experience 
Clasificación:
5.0

Friendly, helpful staff. Very clean facility.

Aimee R.  |  Online Move In 
Clasificación:
5.0

Very clean vehicle and storage unit. Staff was very friendly and professional! Will use again in the future.

ALICIA R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

malach g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kim h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

kim h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
5.0

They were so friendly and very helpful in getting me checked in. I was so pleased by the service I received from them. I was not happy with the place that I had rented it, which was in, Brookland, Ar.

gala m.  |  First Impressions 
Clasificación:
5.0

Very professional and helpful 🙂

Ricoya P.  |  First Impressions 
Clasificación:
5.0

Thank you for keeping my belongings safe for 4 yrs.

DAVID C.  |  Overall Experience 
Clasificación:
3.0

Too expensive

JESSICA D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff.

Sterling M.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

savannah b.  |  Overall Experience 
Clasificación:
5.0

It was a pleasure!

linda s.  |  Overall Experience 
Clasificación:
5.0

Very friendly people, easy to work with. Very knowledgeable staff. Gracias

richard j.  |  First Impressions 
Clasificación:
5.0

The only problem I encountered was that there were a lot of bugs in my climate controlled unit and they got in my boxes and clothes

Emma L.  |  Overall Experience 
Clasificación:
5.0

Although, my move out date was 8/17/2019 and I told 3 different employees, I am thoroughly satisfied with the team at Lake Ella Uhaul's professionalism, friendliness and willing to assist in any way!!

Gloria B.  |  Overall Experience 
Clasificación:
5.0

Perfect location. Great facility, clean and nice. This was my second time using this storage for my daughter's university stuff for the summer holidays. BSLR.

pauletta r.  |  Overall Experience 
Clasificación:
3.0

Honestly would have been perfect , but for some reason the staff put a u haul lock on our unit without telling us, we thought we lost the key called a lock smith just before they showed up the staff

Steven S.  |  Overall Experience 
Clasificación:
5.0

The staff and management have always been professional and courteous. They are a pleasure to interact with.

robert f.  |  Overall Experience 
Clasificación:
1.0

35 mins waiting to speak someone on the phone.

Marta P.  |  Fir