Comentarios del cliente para U-Haul Moving & Storage at L St

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at L St

Grado total:

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Dylan L.
Grado:

Fire the representative at 8616 L Street in Omaha, NE. I had to go to three of your locations. Was given the run around by all personnel both in person and over the phone. Had to give out the same vast amount of information 6 times total. Was charged an extra day even though I drove through an entire state that was hit with a blizzard a no notice, plus online it says rental with 7 days and your locations only allow for 5. One of your employees tore off his badge as if he wanted to fight me because I was tired of giving the same information over and over and over. To top it all off wouldn’t let me explain, smiled like an ass while I was talking then cut me off mid sentence. Never will I use uhaul again EVER.

Hobert B.
Grado:

El cliente no dejó un comentario.

Virginia S.
Grado:

All went well for us.

Lilian J.
Grado:

Car was very new, low mileage, but wasn’t clean. Had leftover trash in the van , gravel in the back of van, dirt outside. Steering wheel was filthy, my Clorox wipes that I took with me where black after wiping off the steering wheel. Would think , especially now things would be cleaned better

Ryne S.
Grado:

El cliente no dejó un comentario.

Alfred B.
Grado:

They've always done a great job. Have rented a number of times with this company, and they've always been helpful, cooperative and convenient.

Paul C.
Grado:

I explained what happened happened and all I got was a dumb look and the guy didn’t know what to do.

ANNIE V.
Grado:

Make sure customers know that when they rent a uhaul hey get it for 24 hours, not 6. I rented twice this week and was not told the first time that I could keep the truck for 24 hours. I even got a call when the 6 hours was about over. When I asked about it at the location the guy I spoke with tried to say he told me that. Listen to the recording since everything is recorded and hear it for yourself. I was cheated out of my time fir the first rental. I had 2 guys helping me. The 2Nd time I was alone and I ended up falling flat on my back and could not get up for about 45 minutes. I had to call around and finally the next morning found a few family members to help me finish up. I was charged for 2 days rental because I was late returning by an hour and a half. I will not use uhaul ever again at this location. I will go back to the 90th & Maple location and I will walk in. I would like to get what I pay for. I will be contacting the BBB about that 6 hour thing. I don’t appreciate the guy lying in my face about what he told me either. It makes no sense fir him to call me vile to 6 hours if I could keep it for 24 and why wasn’t I told that when I picked up the truck the first time? That’s not a way to do business! I WILL MAKE SURE PEOPLE KNOW WHAT YOU’ RE DOING!

Nancy L.
Grado:

El cliente no dejó un comentario.

Gunther K.
Grado:

Start a reward points or discounts. This wasn't my 1st and most definitely not be my last one either.

Amanda H.
Grado:

Had issues with the app throughout the process. The people working in customer service and physically at the location were very helpful though

Jennifer S.
Grado:

El cliente no dejó un comentario.

Therese K.
Grado:

I received the wrong type of dolly (got appliance dolly but Needed for Furniture dolly.) Was so pleased to see the social distancing strategies used by all the employees. They took it very seriously. Was very impressesed. Also, those location has so many vehicles & equipment - it will where I go for any rental needs.

Steven B.
Grado:

El cliente no dejó un comentario.

Katie R.
Grado:

El cliente no dejó un comentario.

Douglas N.
Grado:

It was so easy to check in. You pull into a check in lane to a canopy area. They come out to greet you. I was done in less than 5 minutes.

Martin H.
Grado:

Pick up and drop off went very smooth, friendly and welcoming staff made that possible.

Allen V.
Grado:

El cliente no dejó un comentario.

Alan B.
Grado:

El cliente no dejó un comentario.

Dale E.
Grado:

My service guy was great and everything went well. I look forward to future rentals!

Russell R.
Grado:

Great service and very friendly staff. They have always had the availability of what I needed to rent.

matt C.
Grado:

El cliente no dejó un comentario.

Annette A.
Grado:

The ease of the process made moving that less painful.

David W.
Grado:

Smell of cigarette smoke was overwhelming.

Lanyard B.
Grado:

El cliente no dejó un comentario.

HOLLYE H.
Grado:

El cliente no dejó un comentario.

Julian F.
Grado:

El cliente no dejó un comentario.

Caroline C.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

El cliente no dejó un comentario.

Diane M.
Grado:

Have more customer parking in front of the building g that is not 15 minute limit.

Cynthia K.
Grado:

El cliente no dejó un comentario.

Delman M.
Grado:

El cliente no dejó un comentario.

Bernard M.
Grado:

El cliente no dejó un comentario.

Byron H.
Grado:

They do a great job.

Patrick M.
Grado:

El cliente no dejó un comentario.

Scott J.
Grado:

I checked in via smart phone. It went well mostly but I couldn’t get the trailer off the hitch. I’m a strong guy but realized the lock on the ball didn’t drop and disengage properly when I loosened it. Once I figured that out it was easy. So obviously better instructions on that part would have been nice.

Larry A.
Grado:

The manager of the Millard, NE location went out of his way to find me a last minute truck. The manager of the 86th & "L" street location worked with him & got us a truck to use. Great team work. I don't think you can get any better customer service than these guys provided me.

Grant W.
Grado:

El cliente no dejó un comentario.

Francisco O.
Grado:

El jonny boi es muy amable. El habra espanol y recommendo que todos visitar este lugar.

Tyra P.
Grado:

El cliente no dejó un comentario.

Amanda C.
Grado:

El cliente no dejó un comentario.

Ina C.
Grado:

Be a little more lenient

Michelle F.
Grado:

Staff was very helpful

Milton L. | Overall Experience |
Grado:

Good service

Tom G.
Grado:

Excellent experience. First time using U-Haul - very easy and accommodating.

clint C.
Grado:

El cliente no dejó un comentario.

Manuel M.
Grado:

El cliente no dejó un comentario.

Heather K.
Grado:

El cliente no dejó un comentario.

Davon W.
Grado:

Quick and easy great renting experience

Sara T.
Grado:

El cliente no dejó un comentario.

Lamar J.
Grado:

El cliente no dejó un comentario.

Jason G.
Grado:

El cliente no dejó un comentario.

Joshua A.
Grado:

El cliente no dejó un comentario.

Elizabeth M.
Grado:

This location was fine, the speedys gas station location on 28th and capeheart is a joke...I had to get switched to this location on 84th and L

THOMAS H.
Grado:

Nothing..it was great on both ends

Robert P.
Grado:

I returned a trailer I rented for 4 hours and they never logged it as returned until after I received a call for a U-Haul employee asking me where the trailer was. She got it straightened out but my God I did my part and you want to charge me triple rate after I return the equipment way early? Good bye U-Haul...

Petr S.
Grado:

El cliente no dejó un comentario.

Mark E.
Grado:

El cliente no dejó un comentario.

Brain A.
Grado:

El cliente no dejó un comentario.

David J.
Grado:

Great customer service. Very helpful and friendly staff

John S. | First Impressions |
Grado:

The representative and process were excellent.

Julian F.
Grado:

Nothing very helpful gentlemen they got me what I needed and quick and easy!!!

Michael B.
Grado:

El cliente no dejó un comentario.

Mark L.
Grado:

El cliente no dejó un comentario.

Virginia B. | First Impressions |
Grado:

I reserved a unit 2 weeks ahead of time. Neither that unit or any of that size was available when I went in to pay for it. I ended up with 2 units next to each other then they tried to over charge me

Sherriann M.
Grado:

Great customer friendly service, thank you!

James S.
Grado:

El cliente no dejó un comentario.

Adam J.
Grado:

El cliente no dejó un comentario.

Anthony S. | Overall Experience |
Grado:

Excellent customer service

Anthony S.
Grado:

Excellent customer service and friendly staff

James P.
Grado:

El cliente no dejó un comentario.

bruce H.
Grado:

El cliente no dejó un comentario.

Nicholas S.
Grado:

El cliente no dejó un comentario.

Anthony S.
Grado:

Very friendly and helpful staff.

Michael S.
Grado:

Our truck leaked water making our mattresses and couch soaked. We will be calling with pictures.

Anthony S. | First Impressions |
Grado:

Very friendly and helpful staff. Storage facilities exceeded my expectations.

Mason P.
Grado:

El cliente no dejó un comentario.

Debbie R.
Grado:

El cliente no dejó un comentario.

Lauren N.
Grado:

El cliente no dejó un comentario.

Sean D.
Grado:

Was charged for fees I didn’t request. Floor of trailer was very dented and wavy. Door was pretty hard to operate. Just another of series of bad experience with U Haul in the past month.

Matthew G.
Grado:

El cliente no dejó un comentario.

Rana W.
Grado:

Efficient and friendly.

Benjamin R.
Grado:

El cliente no dejó un comentario.

Alan S.
Grado:

El cliente no dejó un comentario.

Shari C.
Grado:

El cliente no dejó un comentario.

Frank L.
Grado:

El cliente no dejó un comentario.

Shinaye F.
Grado:

Nothing

James B.
Grado:

El cliente no dejó un comentario.

Leonard G.
Grado:

El cliente no dejó un comentario.

Earl L.
Grado:

Passenger side windshield wiper needs to be replaced.

Jeremy C.
Grado:

Everything was fantastic, the truck works perfect for moving quickly in one day. Other than the fact that some a****** broke the mirror while it was parked on Northwest radial highway it was fantastic.

Michael J.
Grado:

El cliente no dejó un comentario.

Mark S.
Grado:

El cliente no dejó un comentario.

Tammy F.
Grado:

El cliente no dejó un comentario.

Karen N.
Grado:

El cliente no dejó un comentario.

Erin R.
Grado:

El cliente no dejó un comentario.

joe P.
Grado:

Staff was great to work with

Alan S.
Grado:

El cliente no dejó un comentario.

Jason R.
Grado:

El cliente no dejó un comentario.

Trent A.
Grado:

I couldn't get the truck through the app at the time I needed. Had to wait until they opened at 9am. Just not a good experience.

Aaron H.
Grado:

El cliente no dejó un comentario.

Gary B.
Grado:

El cliente no dejó un comentario.

Sierra S.
Grado:

El cliente no dejó un comentario.

wes S.
Grado:

El cliente no dejó un comentario.

Manuel G.
Grado:

El cliente no dejó un comentario.

Natalie M. | First Impressions |
Grado:

Our experience was great. The staff were so helpful and answered all of our questions.

Manuel M. | Overall Experience |
Grado:

.

Diana W. | First Impressions |
Grado:

John & the other associate was very helpful.

Shelly H. | First Impressions |
Grado:

Staff is always helpful and professional. Great Service Team!

Shelly H. | Overall Experience |
Grado:

One of the Best U-Haul Locations I have worked with.

rishab R. | First Impressions |
Grado:

Great and quick service! With no wasted time.

Corey H. | Overall Experience |
Grado:

I will not use this storage facility again . Way overpriced compared to other facilities in the area, water got in my unit and ruined some of my furniture with mold, other issues ...

JASON S. | Overall Experience |
Grado:

Clean, friendly, trustworthy, and reliable. Absolutely recommended for your storage needs.

Domingo Antonio D. | First Impressions |
Grado:

was very busy---long wait to be served.

Erika G. | Overall Experience |
Grado:

Staff friendly able to have contact even though I was 1300 miles away

Crescentia P. | First Impressions |
Grado:

Very nice people nice location

Joyce B. | Overall Experience |
Grado:

Good people.

Tammi A. | Overall Experience |
Grado:

Nice experience

Alexander S. | First Impressions |
Grado:

The facility and staff were very friendly and accommodating.

Peggy H. | Overall Experience |
Grado:

Very nice staff to work with and VERY CLEAN facility.

RAYMOND C. | First Impressions |
Grado:

We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!

mark y. | Overall Experience |
Grado:

Great facility to work with the last 6 years with moving moving my children in and out of Creighton university and their respective places in Omaha and Des Moines. The entire staff deserve praise.

Samuel H. | Overall Experience |
Grado:

Great customer service.

Samuel H. | First Impressions |
Grado:

Always helpful and professional when working with this location. Resolves issues promptly and with patience.

Kokousse W. | First Impressions |
Grado:

Clean space.

becky b. | Overall Experience |
Grado:

I was charged for a month of storage I’m not using returned my storage in 6/23 yet they took another months rent out the same day I expect it to be put back in my account immediately!!

Alyssa S. | Overall Experience |
Grado:

The last day there, there was a lot of trash and boxes near the donation corner but other than that everything went well and I would come back!

mack b. | First Impressions |
Grado:

Fantastic job.

Donna T. | Overall Experience |
Grado:

The staff was great and the service was excellent.

teteyi t. | Overall Experience |
Grado:

Clean, cheap and secure.

Donna T. | First Impressions |
Grado:

Best customer service ever!

Jay f. | Overall Experience |
Grado:

The secured area was the best part of renting there.

Michelle M. | Overall Experience |
Grado:

:) Had a great experience renting storage from Uhaul. Employees are very helpful

Peggy H. | First Impressions |
Grado:

Very polite, helpful, and kind. Really felt cared about. Great customer service and attitude.

Keturah C. | Overall Experience |
Grado:

Great staff. Great customer service. Would recommend services.

Alica H. | Overall Experience |
Grado:

Best staff ever

Xiomara L A. | First Impressions |
Grado:

Everyone at this location was super friendly and professional. Definitely would recommend this location over anyplace else.

Alica H. | First Impressions |
Grado:

The customer service providers and management have all been exceptional in assisting with rentals and supplies. Can't say thanks enough for all their time and efforts. Great location and great crew.

Mary R. | Overall Experience |
Grado:

Na

Chris H. | Overall Experience |
Grado:

Very clean facility and friendly and courteous staff.

Marckell g. | Overall Experience |
Grado:

Great staff

Jamie S. | First Impressions |
Grado:

Got two free units for 30 days with the promotion! This is a huge stress relief when you’re moving!

sarah c. | Overall Experience |
Grado:

I had no problems at this facility and was treated kindly!

Samuel H. | Overall Experience |
Grado:

Only challenge was floor repair next to unit covered items in storage with fine concrete dust. Contractors need to seal area better when doing floor repairs.

johnathan l. | Overall Experience |
Grado:

Excellent Facility. When there was a prob. with credit/debit card payments we were quickly notified and were able to correct in a timely manner. We were holding daughters apt. furn. while in tex.

Amien n. | Overall Experience |
Grado:

Unfriendly customer service

Roger W. | Reservación |
Grado:

Friendly, efficient, excellent equipment and excellent storage facility. This store has great management.

Marla R. | Overall Experience |
Grado:

Thanks

Sherri G. | Reservación |
Grado:

The people we dealt with were very accommodating. The free storage unit that was given to us, was quite clean. Thank you for your attention to business.

Samuel H. | Reservación |
Grado:

Always great service and friendly staff. No complaints!

Samuel H. | Overall Experience |
Grado:

Have had exceptional service at this location. All staff are friendly and great to work with.

Fran I. | Overall Experience |
Grado:

The 800 number made mistakes on my phone number which I repeatedly corrected verbally and online. The same with other messages. Like putting me on ealert. I called to check my balance prior but...

David C. | Reservación |
Grado:

Very helpful getting us set up with our storage unit. Clean and secure facility.

John J. | Overall Experience |
Grado:

Amazingly clean, quiet and secure facility. We are very pleased. Thank you.

ED H. | Overall Experience |
Grado:

Everyone was very friendly and kind during my time at U-Haul ! Thanks Ed Hays

BRUCE M. | Overall Experience |
Grado:

Because of some extra storage needs related to my business, I used rental units at your facility for seven years running and never had a bad experience. Thanks for your professionalism.

TYNNETTA R. | Overall Experience |
Grado:

Staff has a friendly tone when speaking with you. Truly appreciated.Facility appears secure however things were taken from my unit, my lock was changed and this was never resolved. No recommendations!

YOLANDA H. | Overall Experience |
Grado:

Thx 4 everything

Samuel H. | Overall Experience |
Grado:

Awesome staff and service.

Samuel H. | Reservación |
Grado:

Great staff and service

Drew Q. | Overall Experience |
Grado:

None

John R. | Overall Experience |
Grado:

..

Roger S. | Overall Experience |
Grado:

When I went to remove my contents that were stored they were covered with a layer of grit. I had to clean it myself before I could have it moved.

Mary E. | Overall Experience |
Grado:

They were always nice and pleasant. Would definitely recommend them, and use them again when need be

No reviews have been submitted for this location.

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