Comentarios de los clientes para U-Haul Moving & Storage at L St

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at L St

Clasificación general:

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Pamela S.
Clasificación:

El cliente no dejó un comentario.

David J.
Clasificación:

El cliente no dejó un comentario.

Cameron W.
Clasificación:

Didn't have the size trailer I needed. Had to pay more for a bigger one. I would be more inclined to rent here again if I was offered the price of the trailer I needed.

John C.
Clasificación:

Coffee and Donuts? Hee hee.. Great Service!

Benito C.
Clasificación:

very helpful

James M.
Clasificación:

El cliente no dejó un comentario.

Yarng A.
Clasificación:

Every thing was fine except the insurance we was like to have all the time but because I was not have my card and they don't accept cash for insurance I don't know why We don't have any problems but be save better in sorry (Customer with u-Hal like 10 time a year maybe not too much but it's good to have a the customer feel more comfortable ) Thank you

David S. | First Impressions |
Clasificación:

I must say, the store @ 86th & L is the cleanest Uhaul I have ever been in. The lobby spotless, restrooms the cleanest, staff was in Uhaul clothing , nothing was needed,AWESOME .customer experience.. Staff was polite, and even with a small delay on the computer system, no one over reacted .Was a great experience, thank you . Dave

MLA A.
Clasificación:

El cliente no dejó un comentario.

RODNEY K.
Clasificación:

El cliente no dejó un comentario.

KAITLIN C B.
Clasificación:

The sales associate who checked me in was unfriendly and seemed annoyed to be there and acted annoyed by my few questions. Got the truck with little guidance at this point I assumed I would figure it out as he was very little help. Got to my storage unit and opened the truck and there were small pieces of glass in there. I was disappointed with finding that. The sales associate who checked me back in was at least friendly and seemed to care about the customer.

ROBERT L B.
Clasificación:

El cliente no dejó un comentario.

TRACEY H.
Clasificación:

In the questions that the customer service asked me. They ended up giving me a U-Haul that was too small and didn't have a ramp. Just because it's a two-bedroom home doesn't mean we don't have a lot of stuff. In a washer dryer things like that we needed a ramp

William B.
Clasificación:

Very streamlined process; positive experience!

Kongchanh P.
Clasificación:

El cliente no dejó un comentario.

Douglas C.
Clasificación:

El cliente no dejó un comentario.

Gail M.
Clasificación:

Friendly and prompt service. Paperwork completed prior to arrival so was in and out in no time.

JOHN G.
Clasificación:

The app to rate damage stopped working halfway through the time I spent rating damage. So I spent ten minutes trying to take pictures of all the different angles to make sure I documented all the dents and smudges/scratches that hadn't been documented previously. The app experience was stressful and did not improve my opinion of uhaul. The staff experience was amazing and unmatched, it more than made up for the terrible damage review process.

Ernest D.
Clasificación:

Friendly helpful staff

Patrick M. | Overall Experience |
Clasificación:

My second time renting a unit at Uhaul. Great overall experience and I wouldn't hesitate to use again if the need arises.

Alonzo B.
Clasificación:

El cliente no dejó un comentario.

BARTON R.
Clasificación:

El cliente no dejó un comentario.

Charles M.
Clasificación:

El cliente no dejó un comentario.

Kiyoko H.
Clasificación:

I want to thank the staff for an easy pick up and drop off!

Mark A.
Clasificación:

El cliente no dejó un comentario.

Vincent R.
Clasificación:

El cliente no dejó un comentario.

RAYMOND M.
Clasificación:

El cliente no dejó un comentario.

Cortney N.
Clasificación:

I use this location quite a bit. This time I wasn't very happy with the service.

MICHAEL A.
Clasificación:

El cliente no dejó un comentario.

DONALD S.
Clasificación:

El cliente no dejó un comentario.

Robert W.
Clasificación:

El cliente no dejó un comentario.

AGUSTIN G.
Clasificación:

El cliente no dejó un comentario.

COLLEEN M.
Clasificación:

El cliente no dejó un comentario.

IAN P.
Clasificación:

Employees, a number of customers were not wearing masks despite a city-wide mask mandate. Truck was clean, but alignment was quite off, breaks squeaky, hydraulics poor.

debbie A.
Clasificación:

El cliente no dejó un comentario.

noel O.
Clasificación:

El cliente no dejó un comentario.

David F.
Clasificación:

El cliente no dejó un comentario.

CHERYL E.
Clasificación:

I wanted to rent a vehicle that would move a hutch and gave the man the measurements. He recommended a cargo van. Unfortunately that was not the right vehicle so they were kind enough to Let me trade Up to a 15 ft truck. I had movers lined up and the to my dismay, the truck battery died after only 20 minutes. Argh. Frustrating as I was paying For movers and It was going to be a 90 minute wait. The mover offered to jump start as time is money. The clerk was kind enough to give me a discount when I return the vehicle but it was a long ordeal.

Dean M.
Clasificación:

El cliente no dejó un comentario.

Dale B.
Clasificación:

El cliente no dejó un comentario.

Juan L.
Clasificación:

The young lady that helped me at pick up was amazing! Very professional and friendly!!! She made the experience great!!

Patrick G.
Clasificación:

El cliente no dejó un comentario.

PAUL R T.
Clasificación:

El cliente no dejó un comentario.

TAMALA M.
Clasificación:

Everything was great!

RICHARD K.
Clasificación:

The staff were very helpful and the process of renting a vehicle traile went very smooth. The trailer worked perfectly, held the car still and pulled very easy. I will always use Uhaul.

Nikki D.
Clasificación:

Excellent as I drove in to return the cargo trailer they came right out o sat in the car and was on my way in less than 10 minutes

Denise H.
Clasificación:

This rental was bad from the beginning. Truck I rented was different from the one I actually got so mileage was messed up. The cab was sticky and the seat looked as if it had a cigarette burn hole in it. My card had two holds placed on it AND two charges. Eventually I was issued a refund but it won't be returned to my account for 3-5 days. Called several times (was on hold for over 15 min each of the 3 times I called today before I got a person to talk to) for some sort of explanation received one call back but they didn't even realize I had already turned the truck back in and that was the last I heard from them. VERY disappointed! If you like to be on hold and never get communication call them.

Beverly H.
Clasificación:

El cliente no dejó un comentario.

Corey B.
Clasificación:

El cliente no dejó un comentario.

Mark L.
Clasificación:

Was not happy with a surprise billing for cleaning? Truck was completely empty with nothing left in it. Why a $25 charge after the fact???? Can someone please call me to explain this charge? Mark Langerud

Ryan R.
Clasificación:

El cliente no dejó un comentario.

TERRY W.
Clasificación:

El cliente no dejó un comentario.

MATTHEW E P.
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El cliente no dejó un comentario.

JONATHAN A F.
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El cliente no dejó un comentario.

David F.
Clasificación:

First, starting with the positive, the location staff were courteous, professional and processed the rental and return amazingly fast. While the rented pick up was in good mechanical and physical condition, the cab interior was in desperate need of cleaning. Every interior surface was dusty, dirty and in need of cleaning. There was no evidence that the vehicle interior had been cleaned between recent rentals.

VANCE K.
Clasificación:

El cliente no dejó un comentario.

Judith J.
Clasificación:

I got knocked down while using this 10 foot truck. Saddly, I missed using the truck to the it's fullest value of the rental.

KRISTI W.
Clasificación:

El cliente no dejó un comentario.

Michael E.
Clasificación:

Let customers know what the cost per gallon of gas if uhaul refills - before the customer heads out. It was late and I did not add gas when I returned and was charged about $4 / gal. My bad but still would have like to know. Still a good overall experience. Thanks

JOSEPH BENJAMIN P.
Clasificación:

El cliente no dejó un comentario.

Mark A.
Clasificación:

El cliente no dejó un comentario.

DONALD A J.
Clasificación:

El cliente no dejó un comentario.

KENT E M.
Clasificación:

El cliente no dejó un comentario.

Brooke J.
Clasificación:

El cliente no dejó un comentario.

Ruth M.
Clasificación:

It was hard to roll up the door

Anthony P.
Clasificación:

El cliente no dejó un comentario.

Nicholas R.
Clasificación:

Accidentally left my lock on the trailer and rather than cut it off, because it was returned a day early, the called and asked if I would like to come retrieve it. This was done. The return otherwise went smoothly. I did not need to use my free month unit rental this time so that is a moot point. Thank you.

DEBORAH F.
Clasificación:

El cliente no dejó un comentario.

KEITH D.
Clasificación:

El cliente no dejó un comentario.

Jerry G.
Clasificación:

Great service!

Peter Y.
Clasificación:

The two young men that were working at this location on the particular day did a nice job. Good customer service and very helpful

FERNANDO R.
Clasificación:

El cliente no dejó un comentario.

MARK S.
Clasificación:

El cliente no dejó un comentario.

Jetta K.
Clasificación:

El cliente no dejó un comentario.

Steve W.
Clasificación:

Come out and greet your customers in the drop off area, don't make them come inside to get you.

BONNIE C.
Clasificación:

Everything was perfect. The people working were very efficient and friendly. The price of rental was reasonable.

H MARK E.
Clasificación:

The location there is not as easily accessible (especially from L Street) as other locations are. The facility and property seemed very clean, however. Also, I know that rental equipment is notorious for taking a beating. The trailer we rented had a damaged & repaired overhead door but the remaining damage made it harder to raIse & lower than other UHaul trailers I've rented previously.

Tammie L.
Clasificación:

El cliente no dejó un comentario.

Kristy H.
Clasificación:

El cliente no dejó un comentario.

Ted Z.
Clasificación:

El cliente no dejó un comentario.

JOEL E.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

REBECCA M.
Clasificación:

Was quoted two different prices when I called 15 minutes apart and the second one was $35 More. I thought for me only having a small truck for 6 hours in town at $86 was overpriced, but I had no choice. Other then that, it was a very good experience!

Howard C.
Clasificación:

El cliente no dejó un comentario.

Roger G. | First Impressions |
Clasificación:

The access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.

CHELSIE RAE H.
Clasificación:

El cliente no dejó un comentario.

ROSS B.
Clasificación:

El cliente no dejó un comentario.

DEBORAH F.
Clasificación:

El cliente no dejó un comentario.

Benjamin R.
Clasificación:

El cliente no dejó un comentario.

EDWARD E L.
Clasificación:

Keep doing what you are doing

Joseph P.
Clasificación:

El cliente no dejó un comentario.

Larry S.
Clasificación:

Perhaps I missed it, but nowhere did I see, or was I asked in person of the exact size of the trailer ball required for the trailer I rented. It wasn't until I backed my truck up to the trailer to attach it, that I was told I had the wrong size ball.

Timothy M.
Clasificación:

El cliente no dejó un comentario.

Todd G.
Clasificación:

El cliente no dejó un comentario.

Jack S. | Overall Experience |
Clasificación:

After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job yesterday If You email me again I will take that as an act of aggression and harassment appropriate charges will be filed I will be calling you all For the damages done to my property on Monday

LANYARD B.
Clasificación:

El cliente no dejó un comentario.

Ryan B.
Clasificación:

I have had a number of fairly mixed experiences with uhaul. Equipment is not always available and the satellite locations don't always know what they were doing. This experience was the opposite. The online checkin made a huge difference. And dropping off after hours was easy. Thanks!

mary M.
Clasificación:

El cliente no dejó un comentario.

Elaine Z.
Clasificación:

El cliente no dejó un comentario.

Jayne M.
Clasificación:

El cliente no dejó un comentario.

Anita S.
Clasificación:

Uhaul was fabulous! But, never ever hire Dynasty Movers! I prepaid, and they did not show up. They called 45 minutes AFTER the confirmed arrival time to see if I still needed help. I was on a time crunch and was forced to go ahead without the help. The biggest reason I needed help was because of my terminal cancer diagnosis. Not supposed to lift anything. By the time they called, I was irritated for sure. Then, he told me he wasn't going to help me if I "had an attitude". An attitude? I was beside myself in pain and frustration. He then hung up on me. Two guys were supposed to have been there from 530pm to 730pm. It took me until 1am to do it myself. Sooooo hard for just me, and in constant fear of breaking a brittle bone. Unacceptable. I certainly hope Uhaul will refund the money I paid for movers.

DANA B.
Clasificación:

I had my $19.95 van for about 25 hours, drive it 40 miles and was billed over $60. Totally a scam and rip-off. Will take my business elsewhere in the future.

Scott D.
Clasificación:

The truck (next size up from the van) we had was bouncy as hell but otherwise performed well.

Therese K.
Clasificación:

I found the online system (Czech in & check out) cumbersome. It required duplicate information which took extra time. Still liked the contact free process.

Kathleen C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Elvis C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Agnes R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

PATRICK M. | First Impressions |
Clasificación:

The storage room was very dirty. I brought a broom and filled a dust pan with previous tenants debris. Everything else could not have been better. Easy access, I like the free use of the carts, the security is reassuring and I like the loading dock.

JESSICA M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angela F. | Overall Experience |
Clasificación:

Great Staff!

Tyler W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

amber w. | Overall Experience |
Clasificación:

I appreciate your services their on L Street in Omaha, Nebraska! Wonderful staff and professional. These units have the best security in Omaha, again thank you.

Angela F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brad P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Janet S. | Overall Experience |
Clasificación:

Staff was super friendly and the place was always really clean.

Zach Q. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

dawn f. | First Impressions |
Clasificación:

I thought it was outstanding that we got a curtosey call checking on us. Then I had no idea of where to begin looking for a storage unit and it was brought to our attention that the 1st months rent was free through Uhaul! We save so much money thank you for that. The staff was very outstanding. My move and storage was made easy. Thank you staff!

Kelley H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Milton L. | Overall Experience |
Clasificación:

Good service

John S. | First Impressions |
Clasificación:

The representative and process were excellent.

Virginia B. | First Impressions |
Clasificación:

I reserved a unit 2 weeks ahead of time. Neither that unit or any of that size was available when I went in to pay for it. I ended up with 2 units next to each other then they tried to over charge me

Anthony S. | Overall Experience |
Clasificación:

Excellent customer service

Anthony S. | First Impressions |
Clasificación:

Very friendly and helpful staff. Storage facilities exceeded my expectations.

Natalie M. | First Impressions |
Clasificación:

Our experience was great. The staff were so helpful and answered all of our questions.

Manuel M. | Overall Experience |
Clasificación:

.

Diana W. | First Impressions |
Clasificación:

John & the other associate was very helpful.

Shelly H. | First Impressions |
Clasificación:

Staff is always helpful and professional. Great Service Team!

Shelly H. | Overall Experience |
Clasificación:

One of the Best U-Haul Locations I have worked with.

rishab R. | First Impressions |
Clasificación:

Great and quick service! With no wasted time.

Corey H. | Overall Experience |
Clasificación:

I will not use this storage facility again . Way overpriced compared to other facilities in the area, water got in my unit and ruined some of my furniture with mold, other issues ...

JASON S. | Overall Experience |
Clasificación:

Clean, friendly, trustworthy, and reliable. Absolutely recommended for your storage needs.

Domingo Antonio D. | First Impressions |
Clasificación:

was very busy---long wait to be served.

Erika G. | Overall Experience |
Clasificación:

Staff friendly able to have contact even though I was 1300 miles away

Crescentia P. | First Impressions |
Clasificación:

Very nice people nice location

Joyce B. | Overall Experience |
Clasificación:

Good people.

Tammi A. | Overall Experience |
Clasificación:

Nice experience

Alexander S. | First Impressions |
Clasificación:

The facility and staff were very friendly and accommodating.

Peggy H. | Overall Experience |
Clasificación:

Very nice staff to work with and VERY CLEAN facility.

RAYMOND C. | First Impressions |
Clasificación:

We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!

mark y. | Overall Experience |
Clasificación:

Great facility to work with the last 6 years with moving moving my children in and out of Creighton university and their respective places in Omaha and Des Moines. The entire staff deserve praise.

Samuel H. | Overall Experience |
Clasificación:

Great customer service.

Samuel H. | First Impressions |
Clasificación:

Always helpful and professional when working with this location. Resolves issues promptly and with patience.

Kokousse W. | First Impressions |
Clasificación:

Clean space.

becky b. | Overall Experience |
Clasificación:

I was charged for a month of storage I’m not using returned my storage in 6/23 yet they took another months rent out the same day I expect it to be put back in my account immediately!!

Alyssa S. | Overall Experience |
Clasificación:

The last day there, there was a lot of trash and boxes near the donation corner but other than that everything went well and I would come back!

mack b. | First Impressions |
Clasificación:

Fantastic job.

Donna T. | Overall Experience |
Clasificación:

The staff was great and the service was excellent.

teteyi t. | Overall Experience |
Clasificación:

Clean, cheap and secure.

Donna T. | First Impressions |
Clasificación:

Best customer service ever!

Jay f. | Overall Experience |
Clasificación:

The secured area was the best part of renting there.

Michelle M. | Overall Experience |
Clasificación:

:) Had a great experience renting storage from Uhaul. Employees are very helpful

Peggy H. | First Impressions |
Clasificación:

Very polite, helpful, and kind. Really felt cared about. Great customer service and attitude.

Keturah C. | Overall Experience |
Clasificación:

Great staff. Great customer service. Would recommend services.

Alica H. | Overall Experience |
Clasificación:

Best staff ever

Xiomara L A. | First Impressions |
Clasificación:

Everyone at this location was super friendly and professional. Definitely would recommend this location over anyplace else.

Alica H. | First Impressions |
Clasificación:

The customer service providers and management have all been exceptional in assisting with rentals and supplies. Can't say thanks enough for all their time and efforts. Great location and great crew.

Mary R. | Overall Experience |
Clasificación:

Na

Chris H. | Overall Experience |
Clasificación:

Very clean facility and friendly and courteous staff.

Marckell g. | Overall Experience |
Clasificación:

Great staff

Jamie S. | First Impressions |
Clasificación:

Got two free units for 30 days with the promotion! This is a huge stress relief when you’re moving!

sarah c. | Overall Experience |
Clasificación:

I had no problems at this facility and was treated kindly!

Samuel H. | Overall Experience |
Clasificación:

Only challenge was floor repair next to unit covered items in storage with fine concrete dust. Contractors need to seal area better when doing floor repairs.

johnathan l. | Overall Experience |
Clasificación:

Excellent Facility. When there was a prob. with credit/debit card payments we were quickly notified and were able to correct in a timely manner. We were holding daughters apt. furn. while in tex.

Amien n. | Overall Experience |
Clasificación:

Unfriendly customer service

Roger W. | Reservation |
Clasificación:

Friendly, efficient, excellent equipment and excellent storage facility. This store has great management.

Marla R. | Overall Experience |
Clasificación:

Thanks

Sherri G. | Reservation |
Clasificación:

The people we dealt with were very accommodating. The free storage unit that was given to us, was quite clean. Thank you for your attention to business.

Samuel H. | Reservation |
Clasificación:

Always great service and friendly staff. No complaints!

Samuel H. | Overall Experience |
Clasificación:

Have had exceptional service at this location. All staff are friendly and great to work with.

Fran I. | Overall Experience |
Clasificación:

The 800 number made mistakes on my phone number which I repeatedly corrected verbally and online. The same with other messages. Like putting me on ealert. I called to check my balance prior but...

David C. | Reservation |
Clasificación:

Very helpful getting us set up with our storage unit. Clean and secure facility.

John J. | Overall Experience |
Clasificación:

Amazingly clean, quiet and secure facility. We are very pleased. Thank you.

ED H. | Overall Experience |
Clasificación:

Everyone was very friendly and kind during my time at U-Haul ! Thanks Ed Hays

BRUCE M. | Overall Experience |
Clasificación:

Because of some extra storage needs related to my business, I used rental units at your facility for seven years running and never had a bad experience. Thanks for your professionalism.

TYNNETTA R. | Overall Experience |
Clasificación:

Staff has a friendly tone when speaking with you. Truly appreciated.Facility appears secure however things were taken from my unit, my lock was changed and this was never resolved. No recommendations!

YOLANDA H. | Overall Experience |
Clasificación:

Thx 4 everything

Samuel H. | Overall Experience |
Clasificación:

Awesome staff and service.

Samuel H. | Reservation |
Clasificación:

Great staff and service

Drew Q. | Overall Experience |
Clasificación:

None

John R. | Overall Experience |
Clasificación:

..

Roger S. | Overall Experience |
Clasificación:

When I went to remove my contents that were stored they were covered with a layer of grit. I had to clean it myself before I could have it moved.

Mary E. | Overall Experience |
Clasificación:

They were always nice and pleasant. Would definitely recommend them, and use them again when need be

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