Customer Reviews for U-Haul Moving & Storage at Kailua-Kona

1,385 comentarios

74-5484 Kaiwi St   Kailua-Kona, HI 96740

(808) 374-2049

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(808) 374-2049

74-5484 Kaiwi St
Kailua-Kona, HI 96740

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
5.0

Nothing. I had a very positive experience. The front desk employees was courteous, professional, and helpful. The rental van was clean, ran well, and was sufficiently sized to accommodate our furniture. I will definitely recommend this facility to others and rent from this facility again in the near future.

Brenda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
5.0

The workers were great, very helpful. the location was well stocked with everything you might need to move. The location is convenient, however, the driveway to pick up and return trucks is VERY narrow and crowded. If I were the owner I would scout locations that had better parking and driving for large trucks.

Holly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN D. 
Clasificación:
2.0

clerk was late for appt upon chk in he did not offer to bring up vehice instead told us it was out back. uponturning on vehice aftervdoung inspection we found the chk engine lite on which meant we had to redo paperwork reinspect etc were late to next appt offeted no apology poor customer service your rates are fair and a good value trucks clean on that premise I would recommend if do not have to use that one location!

MARLENE A. 
Clasificación:
5.0

Amazing team

Jared L. 
Clasificación:
5.0

Michael was very helpful in recommending the right size truck and explaining the rental process. He was very knowledgeable and shared good tips!

JOHN Q. 
Clasificación:
4.0

new and improved, I was addressed upon arrival by my name and treated with respect, there was aloha shown thanks.

Wade H. 
Clasificación:
5.0

Online was lengthy but very effective and professional. Really went well. It is a must that you read through the very precise instructions before you go pick up. But it was a really good experience and when we had questions there was a person to help. Also there was a person there when we turned in to close us out. Very positive overall.

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

Excellent customer service

Shannon Y. 
Clasificación:
5.0

Isaac in Kona was Excellent to work with! A+

Ian S. 
Clasificación:
5.0

Gracias

Sandra D. 
Clasificación:
5.0

Micheal was so helpful. He really went the extra mile. Very customer focused. He answered all our questions and we enjoyed his sense of humor! A+

Melinda N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean N. 
Clasificación:
1.0

Scam. Fuel tank not full but i thought mileage charge covered that. Used mask on floor, representative said he found substance on floor. Charged me for dog hair. WTF? Think i saw 9 hour rental which would be impossible given hours store was open. Fraud!! Criminal!! Somebody is lucky they are still walking

patrick B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chelsea F.  |  Overall Experience 
Clasificación:
4.0

Facility was clean, and well mantained>

Michael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant R. 
Clasificación:
4.0

Everyone was very nice and proffessional, so thankful uhaul is available here in Kona

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

clinton h.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

Wilson P. 
Clasificación:
5.0

Really nice and helpful crew there. Fast checkout and return. Cleanest shop I have ever seen at a rental place! Will definitely be back soon for our film crew jobs.

PAUL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

Super quick and friendly service! Would rent again and will recommend to all. Thank you so much!

ALMA K. 
Clasificación:
4.0

We had one small hiccup but it was quickly corrected. All and all I had a great experience. The staff is easy to work with. I would definitely recommend this location.

Mark S. 
Clasificación:
5.0

We have rented many times from this location and service has always be excellent. Mahalo

Jerome K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie C. 
Clasificación:
5.0

Call me back when I call,so I don't have to drive there to reserve a truck.

Mechthilde W. 
Clasificación:
3.0

The guy I dropped the truck off to around 6PM was probably the rudest I have ever encountered.

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeric N. 
Clasificación:
5.0

Da crew at Uhaul Kona get plenty aloha and super customer service. Big mahalos to the braddah and sistah at the front counter and the owner too. Great people and great service. Mahalo!

Jordan M. 
Clasificación:
4.0

Very efficient

Frank R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martina W. 
Clasificación:
5.0

Friendly customer service works with your busy schedule

Jose S. 
Clasificación:
5.0

The wiper blade on the left had half a blade with the metal hitting the windshield and the right side the wiper blade was hanging and also the metal hitting the glass. I felt it was very hazardous as I had to stop a few times because poor visibility.

stanjolyn O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan H. 
Clasificación:
3.0

Easy to use, very helpful staff

Andi P. 
Clasificación:
5.0

Awesome service at pick up and return. Mahalo

Lisa K. 
Clasificación:
5.0

I have used this service several times this past year. This time I was concerned when I returned a trailer. That the hitch they made me rent had no nut anchoring the ball. I did not discover it until I was about to return it. I could have lost my load. Please check the equipment after they load it on to your truck.

andrew A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nadine C. 
Clasificación:
4.0

Brought back my rental and the employee was busy with another customer so told me to just leave rental in parking spot. Nothing signed and no documentation. Then received a call saying that the appliance dolly I rented wasn't there (it was) and that I was being charged for overnight return (I returned it at 4:30 pm...well before the 7:00 pm timeframe). Not impressed and employee basically called me a liar. They eventually reversed the charge...guess I wasn't a liar after all.

Michael P. 
Clasificación:
4.0

The cab Smelled bad. Strong stink of body odor or other sour odor. I was unable to find the source of the problem as the interior was spotlessly clean.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffery B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nurul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell K. 
Clasificación:
5.0

Everything was a smooth. Really appreciate it.

Haunani Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
5.0

Your man on Fri morning July 30 had good customer service skills. Keep that guy around.

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kayla C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dougles H. 
Clasificación:
3.0

U-haul cancelled my first reservation due to equipment issues and I had to delay and reschedule my furniture delivery by a week.

William S. 
Clasificación:
3.0

Boxes arrived 2 weeks early. A good thing. All items arrived in fine condition. Shortage or high demand for ubox trailers complicated pickup. Had to rent a truck to transfer goods to home. Had to wait 30 to 40 minutes while staff moved my Ubox to a accessible location, they knew when I was arriving. This could have been a staffing issue. If you have the time and energy using U Boxes is a very good way to move nationwide.

Paul L. 
Clasificación:
4.0

For the attendant receiving the returns to be more mindful and take care of customers who are returning vehicle based on first come first serve basis.

Evelyn A. 
Clasificación:
5.0

Good job

LES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

I had a 9ft van reserved fir $19.99. They only had a 10 Ft truck and charged $29.99.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENJAMIN L. 
Clasificación:
3.0

I understand I was a exactly 1.5 hours late from my requested 48 hour rental. I was penalized a 2 day extra charge (4) rental days total for my 49.5 hour rental. Unexpected things happen. I had an Emegency and happened to be 1.5 hours late. And was charge $110 for it.

Stéphane G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick W. 
Clasificación:
5.0

Staff has been friendly and efficient👍

Bryan K. 
Clasificación:
5.0

This location has an efficient and friendly staff. They were very helpful with my rental!

Darcy D. 
Clasificación:
3.0

Don't overcharge for rentals. I rented trailer for 2 days and was billed for 3 days. Not happy about that

Bob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer F. 
Clasificación:
4.0

My vehicle was double booked but agent called home office & got sorted out relatively quickly.

Rita M. 
Clasificación:
2.0

Follow through. Do what you say. Call people back. Be nice. I spent a lot of money and could have gone with a competitor. I don't feel as though my business was appreciated.

KRISHNAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonalisa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kacey L. 
Clasificación:
5.0

I rent a unit for almost 2 years, I was so comfortable having my products here, that only reason I decided to move out, that's because a move to a new home. I will definitely rent here again.

Hector J.  |  Overall Experience 
Clasificación:
5.0

Continue to provide the great service your employees at the Kona branch provide. They went over and above expectations, thank you

Allan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Goran P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abner T. 
Clasificación:
3.0

The value was good but the customer service was lacking. The cab of the pickup was infested with roaches and the check oil light was on. I called customer service to switch out the truck. I was told the GM at the location would call me back which never happened.

CHRISTOPHER D. 
Clasificación:
3.0

Wonderful personal service. Helpful, attentive, quick and clean . my truck was very clean. Weird location.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig K. 
Clasificación:
5.0

I am happy with my experience with Uhaul Kona. They were very accommodating, helpful, and welcoming. I would definitely use them again and refer friends.

Brittany H.  |  Overall Experience 
Clasificación:
4.0

Come out to greet returning clients (even if after 5PM). Fully automate check-in. After providing driver license info (front and back photo) and credit card info, all the counter person should need to do is verify customer ID. Really annoying to need to have a second point of contact's phone number.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Normelita C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Judyann W.  |  Overall Experience 
Clasificación:
2.0

We've used UBox multiple times and they NEVER close correctly. It takes a great deal of effort and people to close the door, and yes, we made sure it wasn't over-packed and nothing was obstructing the door or the area near the door. Even when empty, it was difficult to close and secure the door. It was also a huge pain that Kona UHual doesn't deliver to Hilo without charging an arm and a leg, or that we could not do a one-way trip. Had we known this beforehand, we would've gone with someone else. Would not recommend UBox to anyone, and definitely would not use UBox shipment again. For as expensive as a UBox is, it should be sturdier and easier to close. Please convert to metal or something other than wood that falls apart. The first time we used a UBox, it damaged our goods because the sides were splitting apart during shipment and someone drilled it back together and drilled right through our property. I sent a complaint and no one responded. Does anyone read these?

sanjana K. 
Clasificación:
1.0

If you post a KAMAAINA rate live up to it or take it off your website. Your employee would not give me the info and said even though I have been a Hawaii resident for longer than he has been alive I don3 qualify. Now that's RACISM!!!

Clay C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mel G. 
Clasificación:
5.0

ride was smooth and comfortable and we were able to pick up and deliver 2000 pounds of food for honokaa feeding program

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent M. 
Clasificación:
5.0

A awesome customer service! Fast, kind, and courteous. Gracias

RANDALL M. 
Clasificación:
5.0

I thought the experience and Prescott and with the pick up in Kailua Kona was better than I expected

Bruce D. 
Clasificación:
5.0

Everything worked out great!!!!

Darryl M. 
Clasificación:
4.0

Got a flat. Spare tire was not inflated properly. No owners manual in the truck. Staff members at both check in and check out were helpful and positive.

Cavan S. 
Clasificación:
5.0

Mahalo

sharline A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC K. 
Clasificación:
5.0

The best customer service we have ever had from ANY rental company.

SHOAB N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT JAMES R. 
Clasificación:
5.0

upon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was Cherise

Nyla K.  |  First Impressions 
Clasificación:
5.0

The only problem I had was I was told my credit card was on file so they would take payment out if I didn't come in to pay. I came to my storage unit a week later to find a lock on the door. They said I didn't sign up for auto pay but I had clarified this with the man twice. I decided, moving forward, to pay for two months at a time. I didn't care for the 15.00 late charge but paid it anyway. People always friendly and helpful. Just a misunderstanding. Thanks.

Susan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Worst M.  |  Overall Experience 
Clasificación:
5.0

Mahalo nui loa I will be in kona tomorrow to turn off n my storage unit card. Malama pono

SPENCER K.  |  Overall Experience 
Clasificación:
5.0

Cerise as well as all employees at uhaul are incredibly helpful and sweet! They are hardworking and as far customer service goes I highly recommend them for any and everyone. They go beyond and over for anyone's needs to be met! Thank you guys again for those years of help. :)

Briana F.  |  Overall Experience 
Clasificación:
5.0

Cerise was so helpful and nice.

John A.  |  First Impressions 
Clasificación:
5.0

On point all around! Mahalo for being there for us. God bless you and ohana....

SPENCER K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valjawan D.  |  First Impressions 
Clasificación:
5.0

We have had a great experience thus far. Cerise and her staff are friendly and informative.

Debra P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H.  |  First Impressions 
Clasificación:
5.0

cerise and her team were very helpful in guiding me to rent a store room.

Daniel P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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