Customer Reviews for U-Haul Moving & Storage at Kailua-Kona

1,442 comentarios

74-5484 Kaiwi St   Kailua-Kona, HI 96740

(808) 374-2049

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(808) 374-2049

74-5484 Kaiwi St
Kailua-Kona, HI 96740

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Price was 2 times originally quoted. UBOX came over 2 weeks late

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY S. 
Clasificación:
5.0

Easy check in and check out was a breeze

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aine R. 
Clasificación:
5.0

Very friendly staff and helped me with exactly what I needed to get my job done. Thank you so much.

Robert C. 
Clasificación:
3.0

Just one compliant - the person didn't go over charges and I wasn't aware I was being charged insurance which I would have denied. When I brought it up after looking at the bill they said they could refund me.

Dave A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darryl M. 
Clasificación:
3.0

It can be difficult to get someone at this location on the phone.

Alex W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler G. 
Clasificación:
5.0

El cliente no dejó un comentario.

REUBEN A. 
Clasificación:
5.0

Great job. Much appreciated.

Thomas M. 
Clasificación:
5.0

No complaint, service is okay

RANDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

All your employees were very professional and respectful thank you very much John Cooper

John C. 
Clasificación:
5.0

Maintain status quo. Good staff.

JOHN R. 
Clasificación:
5.0

Site mananger and his team were great in the process of renting equipment.

LEMUEL M. 
Clasificación:
4.0

Michael and his staff were professional and conscientious. They went the extra mile to help during the rental process. Glad I used U Haul!

Grace D. 
Clasificación:
1.0

Your company sucks and screwed us up big time. Manager is a straight up liar! We lost a lot of money because of what you guys did! You didn't follow through the contract and cooked up a lot of lies. I want people to know that if they're moving from neighboring island or from the mainland to HILO, HAWAII TO NEVER EVER USE UHAUL! They will never send your stuffs to Hilo! We're moving from Maui to Hilo. My husband asked many times if Maui uhaul ships to Hilo and they said yes. After We dropped off our second ubox then you guys telling us you don't ship to Hilo! Big time mess since we're getting on the plane the next day! Horror didn't ended up there coz Kona manager made our lives a mess! Never again UHAUL!

Isaac B. 
Clasificación:
1.0

Your company sucks and screwed us up big time. Manager is a straight up liar! We lost a lot of money because of what you guys did! You didn't follow through the contract and cooked up a lot of lies. I want people to know that if they're moving from neighboring island or from the mainland to HILO, HAWAII TO NEVER EVER USE UHAUL! They will never send your stuffs to Hilo! We're moving from Maui to Hilo. My husband asked many times if Maui uhaul ships to Hilo and they said yes. After We dropped off our second ubox then you guys telling us you don't ship to Hilo! Big time mess since we're getting on the plane the next day! Horror didn't ended up there coz Kona manager made our lives a mess! Never again UHAUL!

Isaac B. 
Clasificación:
5.0

Just be exactly as you are!! I was so happy with everything!!

Ron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda A. 
Clasificación:
5.0

The manager and the staff were extremely helpful and efficient.

William P. 
Clasificación:
5.0

Staff friendly efficient

ALAN V. 
Clasificación:
4.0

The truck and the customer service was good but your rates are ridiculous! Sun Belt Rentals does NOT charge mileage and the only reason I was forced to use U-Haul is because Sun Belt has been booked for months.

KAWELU D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
5.0

Nothing. Everything was great. Thanks!

Leeanne C. 
Clasificación:
4.0

The space this dealer has is cramped and they should find a bigger location. However, the staff were exceptional!

Nicomas D. 
Clasificación:
5.0

Friendly customer service.

HAYNES T. 
Clasificación:
2.0

do a better job with your after hours service

Timothy G. 
Clasificación:
4.0

Very Good Service.

Patsy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY E. 
Clasificación:
4.0

I found the rental to be very expensive. Everything was well maintained and the service was great. Having said that I thought it was very expensive.

Jeffrey P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonalisa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNIE C. 
Clasificación:
2.0

We were given a 15' truck with a nearly empty tank! We had to maneuver that truck directly over to a gas station and estimate how much we needed (as there were no stations where we were going). We ended up returning truck with way more gas in it then when we got it but of course we were offered no refund. Not fair to play that guessing game with fuel that is well over $4/gal! Staff at front desk was polite. Truck had AC that only worked intermittently. Overall, it served our purpose but cost us more time and money than anticipated.

JAMES HERBERT M. 
Clasificación:
5.0

You could have more than one person at counter when busy. Waited about 15 minutes to pickup truck

GORDON L. 
Clasificación:
5.0

Isaac snd team were awesome! I'd definitely rent from here again.

Elton K. 
Clasificación:
5.0

Nothing!!! It was Perfect! Thanks so much… will rent again and again.

RICHARD W. 
Clasificación:
1.0

There was a dolly and a bag of blankets in the back that I didn't want or ask for. The truck was supposed to be 15', but was barely 12', so the panels I was carrying stuck out the back and I got pulled over once. My panels were 14' long and instead of laying flat, with the door closed, they got damaged on the sides by the door guide. I brought this up with the manager, who had an attitude of "F--k you, pay me." Bad attitude. Made zero attempt to make it right. I had a similar incident where the Uhaul employee damaged my tow hitch. At least that store's manager, Trevor, tried to make things right. Meanwhile, in Hawaii, the manager doesn't even have the decency to follow-up on a simple complaint with a phone call. 23395902

DANIEL JAMES L. 
Clasificación:
4.0

Truck was given to us only half full with no credit for the amount of gas we had to put in

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

Ubox was a great service for our move to Hawaii. Affordable, on time and exactly as described. ¡Gracias!

Merissa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
5.0

Easy and quick

Jourdan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cuba P. 
Clasificación:
4.0

Facility and staff were great. Need to work on getting what appears online (timeline) (billing) to coincide what is going on along the way. Seemed like online version of what was going on logistically and billing wise did not match up with the information the facilities (Roseville) and (Kona) had.

Allen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

Customer Service and attention to detail was amazing from start to finish!

Dawn W. 
Clasificación:
5.0

Friendly staff. Very efficient.

Randall L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
5.0

Nothing. I had a very positive experience. The front desk employees was courteous, professional, and helpful. The rental van was clean, ran well, and was sufficiently sized to accommodate our furniture. I will definitely recommend this facility to others and rent from this facility again in the near future.

Brenda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
5.0

The workers were great, very helpful. the location was well stocked with everything you might need to move. The location is convenient, however, the driveway to pick up and return trucks is VERY narrow and crowded. If I were the owner I would scout locations that had better parking and driving for large trucks.

Holly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN D. 
Clasificación:
2.0

clerk was late for appt upon chk in he did not offer to bring up vehice instead told us it was out back. uponturning on vehice aftervdoung inspection we found the chk engine lite on which meant we had to redo paperwork reinspect etc were late to next appt offeted no apology poor customer service your rates are fair and a good value trucks clean on that premise I would recommend if do not have to use that one location!

MARLENE A. 
Clasificación:
5.0

Amazing team

Jared L. 
Clasificación:
5.0

Michael was very helpful in recommending the right size truck and explaining the rental process. He was very knowledgeable and shared good tips!

JOHN Q. 
Clasificación:
4.0

new and improved, I was addressed upon arrival by my name and treated with respect, there was aloha shown thanks.

Wade H. 
Clasificación:
5.0

Online was lengthy but very effective and professional. Really went well. It is a must that you read through the very precise instructions before you go pick up. But it was a really good experience and when we had questions there was a person to help. Also there was a person there when we turned in to close us out. Very positive overall.

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

Excellent customer service

Shannon Y. 
Clasificación:
5.0

Isaac in Kona was Excellent to work with! A+

Ian S. 
Clasificación:
5.0

Gracias

Sandra D. 
Clasificación:
5.0

Micheal was so helpful. He really went the extra mile. Very customer focused. He answered all our questions and we enjoyed his sense of humor! A+

Melinda N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean N. 
Clasificación:
1.0

Scam. Fuel tank not full but i thought mileage charge covered that. Used mask on floor, representative said he found substance on floor. Charged me for dog hair. WTF? Think i saw 9 hour rental which would be impossible given hours store was open. Fraud!! Criminal!! Somebody is lucky they are still walking

patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant R. 
Clasificación:
4.0

Everyone was very nice and proffessional, so thankful uhaul is available here in Kona

John K. 
Clasificación:
5.0

Keep up the good work

Wilson P. 
Clasificación:
5.0

Really nice and helpful crew there. Fast checkout and return. Cleanest shop I have ever seen at a rental place! Will definitely be back soon for our film crew jobs.

PAUL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

Super quick and friendly service! Would rent again and will recommend to all. Thank you so much!

ALMA K. 
Clasificación:
4.0

We had one small hiccup but it was quickly corrected. All and all I had a great experience. The staff is easy to work with. I would definitely recommend this location.

Mark S. 
Clasificación:
5.0

We have rented many times from this location and service has always be excellent. Mahalo

Jerome K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie C. 
Clasificación:
5.0

Call me back when I call,so I don't have to drive there to reserve a truck.

Mechthilde W. 
Clasificación:
3.0

The guy I dropped the truck off to around 6PM was probably the rudest I have ever encountered.

Ryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeric N. 
Clasificación:
5.0

Da crew at Uhaul Kona get plenty aloha and super customer service. Big mahalos to the braddah and sistah at the front counter and the owner too. Great people and great service. Mahalo!

Jordan M. 
Clasificación:
4.0

Very efficient

Frank R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martina W. 
Clasificación:
5.0

Friendly customer service works with your busy schedule

Jose S. 
Clasificación:
5.0

The wiper blade on the left had half a blade with the metal hitting the windshield and the right side the wiper blade was hanging and also the metal hitting the glass. I felt it was very hazardous as I had to stop a few times because poor visibility.

stanjolyn O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan H. 
Clasificación:
3.0

Easy to use, very helpful staff

Andi P. 
Clasificación:
5.0

Awesome service at pick up and return. Mahalo

Lisa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond L.  |  First Impressions 
Clasificación:
5.0

upon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was Cherise

Nyla K.  |  First Impressions 
Clasificación:
5.0

We have had a great experience thus far. Cerise and her staff are friendly and informative.

Debra P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H.  |  First Impressions 
Clasificación:
5.0

cerise and her team were very helpful in guiding me to rent a store room.

Daniel P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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