Be EXTREMELY clear with customers making a long-haul move that the origin shipping location will be charging them a "storage reservation fee" monthly until their box arrives at the destination. I still believe I was double-charged for "renting" the UBox by both the origin store reservation and the UBox shipping reservation. This will be the last move I make with UHaul, it's been too complicated and stressful.Lisa G.
Customer Reviews for U-Haul Moving & Storage at Kailua-Kona
Kailua-Kona, HI 96740
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Carla C.
Provide Kama'aina rates for Kama'ainas. Don't just advertise that you do and then charge locals (40 years here) the regular rate of $1.59 per mile. Also, when you say equipment is being provided with xxx amount of gas DO NOT CHARGE for 2 gallons of gas when customer returns equipment with more fuel than it left with.Thomas V.
El cliente no dejó un comentario.Thames N.
El cliente no dejó un comentario.Breeann G.
Isaac at the front desk was very kind, friendly and helpful. I left my license at the front desk and was unable to come back for it until the next day and he held on to it and kept it safe and returned it to me. Servicio al cliente de excelencia.Tracy O.
El cliente no dejó un comentario.Shannon A.
El cliente no dejó un comentario.Theodore K.
El cliente no dejó un comentario.Christopher S.
Great help when I needed it. I couldn't fit my 5 crates in a 20' truck due to the obstruction inside for the gas tank inlet. They all fit in a 16' Penske truck 2 weeks befor. This caused me to make 2 trips instead of one, adding to the cost. Also, the online reservation cost per mile was $1.39 and not the in-person quote of $1.79. Just some minor stuff that I will know next time to double-check.Janene L.
El cliente no dejó un comentario.Gregory S.
When I was picking up the truck I was told that if we brought the vehicle back closer to the hour that we picked it up, then we would not be charged an extra day. We brought it back 8 minutes from the time we picked it up and we got charged an extra day. Does not make any sense.Elly L.
Aulani was fantastic! I loved her enthusiasm and even though she was new, she hopped in and helped me like a pro! Everyone there was very friendly! Thanks Aulani and Uhaul!Lori W.
El cliente no dejó un comentario.CHRISTOPHER D.
El cliente no dejó un comentario.patty P.
El cliente no dejó un comentario.Rachelle S.
El cliente no dejó un comentario.ERGUN K.
Very nice representatives. Great and easy experience!Timothy S.
Outstanding! Thank you so much for an EXCELLENT moving experience.Nancy M.
Great fast friendly service. Very transparent and fluid rental process. Equipment was very clean and nicely maintained. Facility was also very well maintained and organized.Tyrone C.
I can't think of anything You got it all coveredReba S.
Great customer service by IssacDevon K.
Only problem we had was picking it up after hours. Wheni tried to do the process I was told to do, it kept going in circles. Had to call the u-haul 800 number. Got a great representative who did something that finally enabled us to start the process. She then talked us through the rest of the process but it took over an hour.Ronald C.
Excellent experience however, there was a line when we arrived and wait about 20minuets, as there was only one employee working. I advise having two employees when the office is open. When it was out turn in line the employee was very kind and was worth the wait.Danielle S.
El cliente no dejó un comentario.James H.
The U-HAUL team in Kona was awesome. They were all plight and very helpfulJean B.
This store deserves TEN stars. UHaul corporate phone cust. svc. deserves ZERO stars. I reserved a UBox at my local store, then called 24 hrs in advance of picking it up for loading. Phone rep said it was all arranged. I showed up at my appt. time, NO record of my phone call. But, local store guys went **ABOVE & BEYOND** to get my container for me and kept my move on schedule. Can't thank them enough.Lisa G.
I have rented from Uhaul in various locations around the country. Kona location was by far my best Uhaul experience. Very accommodating and flexible. GraciasWesley P.
I drive 13 miles and put $6.00 of gas in the vehicle but was charged a $8.10 fuel charge. I understand $6.00 does not move move the needle much. But it more than covers the 13 miles I drove and the gas level was certainly at least where it was when I took the vehicle. And to say 13 miles used $8.10 worth of fuel is absurd. I believe this charge was because I did not have time to wait for the lazy employees to check me out this morning. I came in around 7:30 and there were tow employes working. One was helping a customer. The other was doing nothing. Occasionally he would go talk to/act like he was helping the other employee. But for the most part he was doing nothing. After 10 minutes of not even getting an acknowledgement I asked if I could turn in the keys, because I did not have time to stand around and do nothing, like this employee was doing. He was rude and abrasive and said "fine but if there's anything wrong you'll have to come back." So he decided to charge me $8.10 for 13 miles of gas I had already replaced. I even turned in the gas receipt with the keys to show I put gas in.Brett L.
El cliente no dejó un comentario.PAUL G.
Online check in wasn't as convenient as I thought it would be. Faster to just walk in & check in.John N.
El cliente no dejó un comentario.Justin S.
El cliente no dejó un comentario.SAUL V.
El cliente no dejó un comentario.KEVIN K.
Manager Michael was so helpful Our experience went smooth because of him Thanks so much Michael!!judith H.
Great experience thank you! Will use againrobyn A.
It seemed the facility, equipment, and packing items is well stocked. It seemed really simple and last minute had accommodated my request to a box truck. I was amazed how clean it was and great AC. I loved the smooth transition.Sanylyn K.
Isaac our uhaul service agent was amazing. I was disappointed to find out that we would not be able to get the truck we were confirmed for. Isaac did try to call me but I was already at the door to pick up rental. Apparently system has a glitch and allows rental even if inventory states not available. Isaac was kind, professional and very sympathetic to our needs and we opt to get a box truck. Worked just fine.Eliza P.
Great service price and people THANK YOUradford G.
The gentleman behind the counter was very professional and the entire experience was positive. ¡Gracias!Kevin V.
I made a reservation online and reserved a truck and an appliance dolly. My only goal was to move a refrigerator. I received the truck and went to get the refrigerator. I have been renting Uhaul trucks for decades and to my surprise, upon arrival at the site, the truck had no ramp to load the refrigerator. Having made a reservation for this small box truck and an appliance dolly, it would seem that Uhaul should have been alerted to the problem by the nature of the reservation. Uhaul should know their equiptment better than a consumer. Do I take some of the blame? Yes...but I specifically went into the store to pick-up the truck and have a discussion with the clerk, they were more concerned in short changing the rental and asking if I could return the truck in less than 24 hours...so they could turn around and rent it again. My rental was for 24 hours, not 3 or 4 or 6 hours. They did not catch the problem, that this equipment would not do the job I needed. It was a problem that I was not aware of. Loading the refrigerator was a nightmare without a ramp and the fact that the ceiling of the box van was very low greatly complicated the issue. Upon return I discussed the problem with the manager and he made lots of excuses, but specifically declined to discount the rental or miles. Poor service and inadequate resolution of the issue.Yancey G.
El cliente no dejó un comentario.CHRISTA K.
Have more locations. Everything is great except I live too far away. Taking hours just to haul a few things suck. But I guess I should be happy that there is at least one reliable that I can go to. Just wish there was at least one more near ocean viewYelisey P.
I was originally in on Sunday, 4/3, and tried to rent a trailer under reservation #96801966. The person who helped me, I think his name was Isaac, was so helpful and kind. Even though the reservation didn't work out because my truck was not compatible with the trailer, I felt that the employee was empathetic and caring and was equally upset that it didn't work for me, while making me feel at ease and never made me feel like I wasted his time. I returned on my next available day, Wednesday 4/6 and the owner was helpful in completing my reservation for a small moving truck. Overall this is an excellent location, all employees I encountered were kind and helpful, and I will absolutely be beach again in the future.Eric N.
Owner/manager was greatâ€¦ friendly and helpful.Kurtis T.
El cliente no dejó un comentario.margo M.
First time renting from U-Haul and we were very impressed with the simplicity of the process and the customer service. XOMichael H.
El cliente no dejó un comentario.Elissa G.
This was the sharpest location we have been to......Sharp operation!!Lisa F.
Overcharged for my truck rental.ian S.
Customer service is great. We've rented before and this truck seemed to be a bit newer than past trucks we rented. Smoother ride and quieter.Toni W.
El cliente no dejó un comentario.Tom E.
El cliente no dejó un comentario.Teresa L.
El cliente no dejó un comentario.JERRY C.
El cliente no dejó un comentario.Greg G.
El cliente no dejó un comentario.Joe Z.
Michael provided excellent customer service, thank youKatarina R.
El cliente no dejó un comentario.GREG G.
El cliente no dejó un comentario.William H.
Everything was good and check in and check out fantastic , truck ran great! Out standing service 5 stars in agent professional â€˜ism definitely will be back again soon,thank you, Mr. Stanford JK MEHEULAStandford M.
There seems to be issues with the best price discounts system. I have been over charged repeatedly. Not happy about thisKathleen W.
Only thing is the location on google maps takes you to another addressJames M.
Get some sort of frequent flyer program that makes it SUPER quick to get in and out with the vehicle.danny E.
El cliente no dejó un comentario.Michael F.
Great price and exactly what we needed. Easy to rent and return. Will use again.andrea B.
No your customer service was excellent!Cheri F.
Great people working there and reasonable rates as well! Super happy with every rental we have rented from this location. Thank you for such awesome customer service!Bonnie B.
Great service thank youRobert Paul H.
The truck I reserved was not available. I was told the reservation was changed by Uhaul but they didn't know why and he was surprised I wasn't informed. The smaller truck was not big enough for our move. Also, the truck had only 1/4 tank of gas and I had to drive 100 miles.Henry P.
Have the vehicle ready for pickup at the agreed upon pickup time.Vaughn K.
Sineti and Rachel were excellent in assisting us with rentals. I recommended uhaul for any hauling needs and projects. Thank you so much.Ronald M.
The mobile check-in was horrid! Clear instructions about what to expect should have been given by the staff at the rental location. It was obvious that they have never used mobile check-in which should be part of their training so that they can better inform customers. The process was extremely tedious and it took nearly one hour while the moving crew was waiting for me! I made multiple attempts to obtain the check in code, having to allow U-Haul in the browser should have been stated from the start. Having to take a selfie and the driver's license was also a pain as it kept denying my photos cuz I wear glasses. Then they required additional authentification such as a passport or a rental lease agreement or an alternate phone number! WTF?! Who carries a passport Ora lease agreement with them??? So I gave a friend's phone number but it was denied because that was the same alternate number I gave at the beginning process. So ended up giving another friend's number but how am I supposed to know the person has their phone with them? Getting the key out of the lock box was also a nightmare, the lock was seized up. Then the truck was parked so close to the fence that there was no way to inspect the vehicle or take photos, I had to enter through the passenger side door. Needless to say, this was a very stressful process taking into consideration it was moving day and time was of the essence. I would not recommend the mobile check-in which needs much much improvement.Caroline B.
I did need to call U-Haul (National, not local) to get on autopay. Had to hold 35 minutes to straighten out. Once I got through, the customer service rep was pleasant, yet professional and very helpful!! However the hallways are cleaned-there were strange items blown or swept under my door and into my unit. Otherwise, VERY good experience and polite local office people (Isaac and another young man should be commended). I will recommend this place to others. The entrance card idea is GREAT!Gail A. | Overall Experience
El cliente no dejó un comentario.MICHAEL M.
Monitor more closely what happens at Honolulu port. Our containers mistakenly were shipped to the mainland. They were to be delivered in Honolulu. We had to wait an additional month before our containers were delivered. It was very inconvenient and stressful.Michael P.
no changes needed, very professional...steve B.
Everything went smoothly. Pick up & Return. The van could use more traction, tires could probably use a change. Treads were worn.DAVID H.
Provide ramps and transportation to the airport.Elaine C.
Very easy pick up and drop off. Staff was very friendly and courteous.Clifford R.
El cliente no dejó un comentario.LEONALISA K.
El cliente no dejó un comentario.Kazuyo S.
Need copy of my receipt for order 91463576 emailed to Debbie.firstname.lastname@example.orgDeborah S.
El cliente no dejó un comentario.Kathleen W.
Everyone who worked there was Very helpful MahaloGURUJAN D.
We'll rent it again! Thank you!Mark D.
Nothing needs improvement. Very friendly, efficient, and through staff.Mark O.
El cliente no dejó un comentario.Kathleen W.
El cliente no dejó un comentario.Darren L.
Price was 2 times originally quoted. UBOX came over 2 weeks lateMike C.
El cliente no dejó un comentario.HENRY S.
Easy check in and check out was a breezeMichael V.
El cliente no dejó un comentario.Aine R.
Very friendly staff and helped me with exactly what I needed to get my job done. Thank you so much.Robert C.
Just one compliant - the person didn't go over charges and I wasn't aware I was being charged insurance which I would have denied. When I brought it up after looking at the bill they said they could refund me.Dave A.
El cliente no dejó un comentario.Darryl M.
It can be difficult to get someone at this location on the phone.Alex W.
El cliente no dejó un comentario.Tyler G.
El cliente no dejó un comentario.REUBEN A.
Great job. Much appreciated.Thomas M.
No complaint, service is okayRANDY A.
El cliente no dejó un comentario.Chelsea F. | Overall Experience
Facility was clean, and well mantained>Michael H. | Overall Experience
El cliente no dejó un comentario.clinton h. | Overall Experience
El cliente no dejó un comentario.Kayla C. | Overall Experience
El cliente no dejó un comentario.Raymond L. | First Impressions
I rent a unit for almost 2 years, I was so comfortable having my products here, that only reason I decided to move out, that's because a move to a new home. I will definitely rent here again.Hector J. | Overall Experience
I am happy with my experience with Uhaul Kona. They were very accommodating, helpful, and welcoming. I would definitely use them again and refer friends.Brittany H. | Overall Experience
El cliente no dejó un comentario.Normelita C. | Overall Experience
El cliente no dejó un comentario.Judyann W. | Overall Experience
upon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was CheriseNyla K. | First Impressions
The only problem I had was I was told my credit card was on file so they would take payment out if I didn't come in to pay. I came to my storage unit a week later to find a lock on the door. They said I didn't sign up for auto pay but I had clarified this with the man twice. I decided, moving forward, to pay for two months at a time. I didn't care for the 15.00 late charge but paid it anyway. People always friendly and helpful. Just a misunderstanding. Thanks.Susan H. | Overall Experience
El cliente no dejó un comentario.Worst M. | Overall Experience
Mahalo nui loa I will be in kona tomorrow to turn off n my storage unit card. Malama ponoSPENCER K. | Overall Experience
Cerise as well as all employees at uhaul are incredibly helpful and sweet! They are hardworking and as far customer service goes I highly recommend them for any and everyone. They go beyond and over for anyone's needs to be met! Thank you guys again for those years of help. :)Briana F. | Overall Experience
Cerise was so helpful and nice.John A. | First Impressions
I planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn't cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!nicole a. | Overall Experience
Thank you guys for everything. You guys are amazing and have the best customer service 珞 much Mahalos and Aloha'sMichelle L. | Overall Experience
On point all around! Mahalo for being there for us. God bless you and ohana....SPENCER K. | First Impressions
Cherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. MahaloKealii F. | Overall Experience
All employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.David-Joseph A. | Overall Experience
El cliente no dejó un comentario.Valjawan D. | First Impressions
The front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staffJustin D. | First Impressions
We have had a great experience thus far. Cerise and her staff are friendly and informative.Debra P. | First Impressions
My experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged $167.40 for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896Elena H. | Overall Experience
El cliente no dejó un comentario.Bonnie S. | Overall Experience
El cliente no dejó un comentario.Edward H. | First Impressions
We utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.Francis O. | Overall Experience
My experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.Kealii F. | First Impressions
All of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.Bonnie F. | Overall Experience
El cliente no dejó un comentario.sonya M. | Overall Experience
I love working with every one thereDawn R. | Overall Experience
Cerise and staff are some of the friendliest and helpful uhaul associates I've dealt with. Makes the experience that much easier and seamlessPatricia T. | Overall Experience
Wonderful experience!! Cerise the manager was extremely helpful and friendly.Joanna P. | Overall Experience
Very Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.Darlene S. | First Impressions
Very friendly and helpfull.Bonnie F. | First Impressions
Access denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rentalJeffrey Byron W. | First Impressions
Awsome customer service Very friendlySierra K. | First Impressions
Both staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)Elena H. | First Impressions
Trust uhaul with your property, the security is top notch . Management is on target.. very professional...Summer O. | Overall Experience
Everyone was friendly, helpful, and knowledgeful especially store manager Cherise.melanie k. | First Impressions
storage and truck are so clean.Dawn R. | First Impressions
Great services and employees.Units are immaculate.Herman M. | First Impressions
Cerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.MARK G. | Overall Experience
Just wanted to say thank you. Every one there was very professional. Thank you againRoy N. | Overall Experience
Excellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise's!Gary R. | Overall Experience
Great service.MARK G. | First Impressions
Excellent customer service Extremely easy facility to accessCynthia S. | Overall Experience
I was impressed with the U-Haul service,, every step of my move was handled with professionalism thank youChris R. | Overall Experience
cerise and her team were very helpful in guiding me to rent a store room.Daniel P. | First Impressions
The staff was amazing!STEPHEN W. | Overall Experience
The staff was terrific and very patient in making the arrangements necessary for our unique situation.Delores F. | Overall Experience
Manager was awesome she was on it with all request and very efficient in all she did.Tracy S. | Overall Experience
Just wish it was a little more inexpensive..Cedrick O. | Overall Experience
It was easydebbie b. | Overall Experience
Helpful and friendly stsffMeashell S. | Overall Experience
I would use your services again.Christopher C. | Overall Experience
Very friendly and helpful!Bary F. | Overall Experience
The friendliest u haul I've ever been to. Thank you for making it simple.Jared C. | Overall Experience
Just on the side where I have my staff, it's warmer than the rest of the all units.Hector J. | Reservación
Cerise and all the staff were helpful and pleasant. I would recommend this business to anyone.larry r. | Overall Experience
I am still waiting to hear from a UHaul rep about my insurance claim (# 01142235-2018).Mark B. | Overall Experience
staff are very helpful and I am more than happy with them.Margaret C. | Overall Experience
Cerise and her staff were very accommodating and friendly.Andrew N. | Overall Experience
Nice staff good place safeAulani A. | Overall Experience
Great facility easy and convenient access and the office staff just Amazing very friendly and helpful well doneJohn Y. | Overall Experience
Great store manager.scott m. | Overall Experience
Very nice staff.PATRICK R. | Overall Experience
Nice new clean units and conviniently located.JAVIER G. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!